Public Storage Self-Storage Units at 1966 Leland Dr, Marietta, GA

Today I have to share my experience. Seldomly lately do I encounter ppl happy to do their job when working with the public (it's more about a check to them then a service they provide). Today Al at the Lealand location in Cobb Co GA showed excellent customer service. He took the time to answer questions and listen to my concerns. I felt accomplished after leaving there. It's already stressful enough needing this is one thing I can comfortably check off my list.

I had a horrible experience With another public storage location before I came to this one A lady by the name of Bree has restored my faith in the whole company itself She was outstanding with helping me find the right side Storage unit for my needs would not be spending more money than I needed to as well as finding me a truck.Thank you so much Bree

Bre… is professional and takes pride in assisting customers!

My experience at this public storage was remarkable Ms.Bre the site manager made sure that I got into the unit correctly also made sure that obtaining access to the building was knowledgeable just in case of the access door closed she was very helpful id recommend this facility for others

This is a great place for storage my friend bre is great employee very professional

This was a terrible experience. Purchased a unit for my moving date. When I got to the location the door to get into the units was off track, to where no one was able to get in. Also, even though their store hours said they are open there was no employee there. Because I was moving and had a whole uhual truck I had to go find another public storage nearby and purchase ANOTHER unit. Called customer service and they would not reimburse me the $29 fee and lock fee for their mistake.

Bree was very helpful! Great customer service. ⭐⭐⭐⭐⭐

Twice the space....half the price of our previous storage....manager is attentive and kind

Gr8 customer service from ur property manager Ms. Bre. Very professional & had no problem helping me with any issue that I had.

Great customer service! Bre was so helpful & thorough in showing me the different sized units and helping me get set up and started. Thanks Bre!

Awesome experience!! I am a disabled vet and had a few concerns. Ms Bre ( Site Manager) handled my issues with NO PROBLEM!!! Thank you Bre!!

There is nobody that is working here

Made an appointment for 11am. Arrived at 10:50am. Store opens at 9.30am. No one was at the store. Locked doors and all. Completely vacant. Called the “Care” dept and was transferred to at Public Storage in Kentucky. Right Terrible service.

This is the absolute worst storage experience I have ever encountered, bar none. It's atrocious. As of the end of July 2022, there are two huge window panes to the main office of the facility that are completely shattered. It's been this way for at least 2 weeks. The doors to the facility are almost always wide open...like locked open. Anyone, renter or not, can waltz right in. There is no gate on the property. I was there on 7/28 and the facility was closed. Completely closed! I've been renting since 7/18 and been there maybe a half dozen times. There was no notice posted inside or out. I didn't get a notification on the app, I didn't receive a phone call, I didn't receive a text, I didn't receive an email, a fax, a smoke signal...They just shut the place down one day and denied access to everyone with ZERO notice. I want my time and gas back. I had to sleep in my car with it loaded with the stuff I needed to move in there. I had no where to go. I called their customer service and they couldn't offer me any explanations, alternative, access, there was barely an apology muttered, I received no compensation for them breaking the contract after only 10 days, and one of the customer service reps just straight up hung up on me. There is limited access (you only have until 9pm to access your unit), it's in an inconvenient nook off I-75 tucked after one of the absolute longest left turn lights I've ever encountered, and they charge you $30 for the privilege of paying them rent. On top of this you have to use their proprietary locks on your unit, and you aren't even guaranteed access during the times they promise. If you're in a bind and MUST use this place, use an AMEX, or Discover, a card with robust consumer protections. Visa only refunded me for the one day I couldn't get access, even though it put me way out, cost me tons in fuel and time, and it could have been prevented by them with advanced notice...in addition to their contract stating I would have access before 9pm. If you're not in a bind, do NOT be tempted. It's clean and well branded, but it is poorly run with a horrifying lack of concern for your property or time.

This place is a mess, they have false advertising an the worst at customer service. “Bree the property manager “ as it says on her name tag an Sharon the training manger are by far a mess. Sharon talked so down on the young fella that was working on my contract an turned around an screws mines up more than what “it was” which was NOTHING ON HIS BEHALF. They tell you that the rate is one thing an then after 2 months tell you that tha rate can change at anytime…. Terrible service an false advertisement!!! Definitely taking next actions forward

nice clean place for your treasures

The unit I rented here is exactly what I needed and I couldn't have been more pleased with the price. I was also very impressed with the quality of service that I received from Nashaly. She went above and beyond to make sure I was satisfied and understood all the details concerning the property. She definitely deserves to be recognized for her efforts. I have a few other storage units around the country, but I'd definitely label my experience here as the best. Highly recommended!

Customer service was amazing and very helpful, stress free, went above and beyond for me and super affordable pricing. Which eliminated a lot of stress off my shoulders with this big move to Georgia! Thank You I appreciate everything you have done for me and my family!