Public Storage Self-Storage Units at 2307 Canton Rd, Marietta, GA

I am 50 years old and I just received some of the worst and most embarrassing customer service I've ever interacted with in my entire life. It upset me so much that I stopped what I was doing and left. I will return to get my things and I will never do business with this company again. This was the district manager of all people. I was asked if I could leave before lunch and I was overextending my rights to my own unit.

Jessica was so sweet!! It's a very clean location

Carla is very likable and pleasant .informed about details of public storage and renting .over all a pleasure to work with

If I could give this place 0 star I would. I lost everything a year ago and just got my son & I out of homelessness. Now I fell behind on my payments and my unit went up for auction, which i completely understand. What I DONT understand it that I spoke to one very sweet employee who said our unit didn't get sold and I could come pay and get my stuff. Which consists mostly of my son's things and some sentimental items I got from my Grandaddy after he passed. Well I got a call the next day from the DM Julie and not only did she lie and say our stuff had been sold... after I called and the kind employee told me that wasn't true said that the DM Julie was just simply refusing to take my payment for me to move my stuff out the same day. I would be more understanding if it had been sold in Auction, but since I offered to come get it the very next day and pay plus remove everything that day... that would be a heck of alot cheaper than holding it or get someone else to remove it. I was diagnosed with a brain tumor and lost everything... I had a shred of hope and Julie stomped on it... There is no good excuse.. I was told I could get it but she is REFUSING to allow me to pay for my items and with no good reason, but being a hateful person. I LUCKILY record all of my phone calls and will be trying/fighting to pay my balance and receive my stuff, but I do NOT RECOMMEND anyone use this public storage.

Ebony and Donna is Awesome great customer service. Donna was very informative !! Thanks Ladies

I stopped in to check on some prices because, I will be moving soon and will need to put my things in storage. Carla the desk clerk was very welcoming, she was friendly, polite and professional.Carla showed me around to the different sizes of units and pricing. She was very knowledgeable and answered all the questions I asked. I would most definitely recommend Public Storage on Canton Road to anyone. Thanks Carla for your friendly expertise and for making me feel right at home!!!

Came to this storage Going to the storage and meet this really helpful employee named Carla she went over and beyond to help me choose the best unit and I was very pleased with the service and would recommend that anyone come here Carla is very helpful and she has a great attitude!!!!!!

A very kind and personable woman named Tracy helped me and she was wonderful! She works between a couple locations so there's twice the chance to speak with her. 😊

I have unit here more than year. Always i have Ebony to help me in everything i need. Really amazing person. Thanks

Ebony was extremely helpful with the issues we were having with our unit. She was very easy to work with and offered excellent advice!

Ebony was very helpful and informative. I appreciate her helping me out and explaining everything. She also helped me download the app. Show me how the app works. Great feature public storage has. Thanks EBONY

Denise is good staff,the realdeal.

Adam provided amazing customer service! He is extremely helpful and knowledgeable. Adam is a true shining example of friendliness, courteousness, and compassion!

Adam was a great help in helping me with all my questions!!

Adam

Adam was super helpful in getting us switched over to an affordable second story unit. The units seem well climate controlled and reasonably secure. The facility seems nice and clean and both Adam and his district manager were very friendly and helpful!

Adam was a great help in all our storage needs. The place is clean and well-run!!

After shopping several storage companies, I went to the Public Storage at 2307 Canton Rd. The units are very clean and the place is well maintained. Sherri the property manager was very pleasant and accommodating and allowed me to view several different units to answer my questions. I found one that accommodated my needs and decided to rent it. Their rental system was quick and convenient and had me signed up and on my way in no time. I found reasonable rates and a well-maintained property -- if you need storage, you should definitely consider this place.

Quay PM helped me today and he was awesome!! Great customer service. Thank you so much for all your help!

Tracy was very sweet and answered all of my questions with care because lord knows I had a bunch.

Traci is aweosome, the best peson ever she was a god send during a difficult move!

I have been renting here for about two years now and today we upgraded our unit. Andrew was on duty and was an absolute delight,very helpful for the sign up and cancelation of our old unit to the new one. He explained everything clearly made sure it processed correctly and was able to refund the lock we didn't lead. Out of all the places I've had units from, I really enjoy the staff. They are always so friendly when I have questions or need something updated. The facility itself is nice, clean, temperature controlled, gated and lots of security to put your mind at ease. Sometimes it can be hard to get a rolling cart but that's at the fault of other renters who take them or hide them. I want to make it clear that is not an issue in the staff so please blesse nice to them if you get frustrated you can't find, they have always helped me find one.

Easy rental, clean property, and Traci is very helpful and friendly.

Great Co. always get great customer service when I came in. Allan helped me look for a storage unit and was very patient and informative. Thanks so much for your help man

New Property Manager Alan is amazing in handling my concerns regarding my Unit. I have been a customer at this location since 2021 and he was able to as a one time courtesy waive a penalty fee , and helped me take care of online payment for my months bill. He also offered info on new units that i had asked about. Well taken care, clean and professional location. 👍🏻👍🏻 THANK YOU ALAN!! - Leo. V

Staff and service at this location was fantastic throughout my 10 month rental. Many thanks to Tracey, she deserves a raise imo. I would have stayed if the corporate office would have quit playing games with rent increases.

Clean. Secure.

Pleasant experience with the team that manages this location. Would reccommend.

This property was very clean inside and out. And Traci the manager was very professional in my auction transaction. I would strongly recommend this property to anyone.

Tracy could not be any more helpful. Awesome customer service, Great clean storage facility.

This property looks clean smells clean and Traci in the office was wonderful. I have never had to store anything before and she answered all my questions. She showed me the unit I would need and I will definitely be renting here when ready.

Great storage facility. Accommodating and clean bathrooms!

This is by far the best public storage property I’ve seen. Traci in the office is super sweet and very knowledgeable and answered every question I had with a positive and friendly attitude. The property is super clean and felt safe to be there alone. Will recommend this property over any other to all of my friends and family and anyone who asks!

This is a great & clean storage facility. Traci the manager has been fantastic in helping us with any questions that have arose. She is super helpful & very friendly. Highly recommend this facility. So glad this Public Storage facility does not use the self kiosk!

Excellent service!!

Great service, friendly, and informative with every question I asked.

I really liked this storages unit. I got a large unit it was a lower level which was close to everything there was always dollies there you can pull you vehicle right up to the doors. Very clean also access was to the front with my cell phone never worked so I had to use the key pad. But to exit on the far end always work. I would definitely use this location again.

Big thanks to Traci helping me out and getting me situated with my unit.

Excellent service, great staff, smooth check out. Definitely recommend!

Been trying to pay my bill in person but front office has been closed since 3. Also was told that I needed to pay online which I'm not comfortable with doing.

Traci was awesome 👌 very helpful with my auction buying experience

This location was one of the cleanest facilities I have ever been to! The manager, Traci, was extremely helpful in her communication and follow up as my husband and I were cleaning out our unit. I would definitely recommend going to this location above all others.

I came in and was looking to rent a storage building.. Traci in the front office was wonderful! she answered every question i had and made sure i got the perfect sized unit and explained how to complete a e-rental move in for next month!

Traci was awesome. She helped me above and beyond. Great customer service.

At this location you have to give your ID to the front desk in order use a hand cart which is not ideal. This is the only location I know of that requires this. But other than that, this location is nice, clean and conveniently located for my needs.

Kylana was extremely helpful with getting my unit today! Thank you.

I needed to move storage units because I couldn't justify paying $200 a month for a unit at a different place. When I saw the prices that this location for the same size I originally had, I was so excited to move! Haha 😆 I totally appreciate the location, pricing, and customer service at this particular public storage. Cody helped me get setup and was a pleasure to work with! She was great to talk to and understanding. I also love how easy it is to access the building from your phone without having to stand at the door and punch in a key. I was very satisfied with the whole process, and I'm glad I rent here. Update: I am taking a star off for the carts. They have had people stealing their carts so they literally have them chained up and you have to get a key from the front office to use one. I came later in the evening a couple weeks ago and was inconvenienced by the fact that I couldn't use a cart because the office was closed. I had to come early today and can't get a cart as they are not open. It's a big inconvenience to me and others are complaining as well. They have cameras so I'm not sure why they don't contact the police when people want to steal their property. Anyways, I am informing anyone that's interested in moving there stuff here!

Service is slow

Codi helped me download the app and finishing my reservation.

Codi was a wonderful help!

Kylana is the best she make it so easy for me.

Excellent storage place!!! Jodi was phenomenal!!! Definitely Recommend!!!

Kylana was extremely helpful and very pleasant to deal with.

Kylana has always had the best personality. She has wonderful communication skills and she always follows up promptly.

Great service. "K" BESTIES!

Sp many pluses to this Public Storage facility. The awesome management and staff, the clealiness (both inside and out), the units... this place has it all!

Kylana was very helpful and professional!

Kylana was very professional and sweet she helped get me what I was looking for and had great customer service she is exceptional!

I’m happy with my experience at 2307 Canton Rd. The facility is spotless, and the temperature is cool inside. The staff is very helpful —Kylana was very knowledgeable and eager to help. Her customer service was great!

I am posting this review for Kylana . She has been very helpful with my rental. She represents your company with tremendous professionalism.

Kylana made my experience wonderful. I was in a panic because someone leased my unit before I did and she switched it to another. She made the process smooth and painless.

It was a nice easy process booking my storage unit. Kylana was also very nice, which also made things simple.

I now have my second unit here and it has been a pleasant experience. Nadia helped me by answering all of the questions that I had.

Terrible place. They have doubled our monthly rent, now the trolleys are locked down to the cement and requires a key from the office but the office is never open. Front door is always broken. Rent here if you want to carry every piece of furniture and random price hikes.

New to the area and needed assistance getting some units, Kylana is a godsend! Thank you for the help!!

My experience has been great. In particular L.K. was very helpful.

Currently have two units. Came in right before closing with questions. Nadia Took a lot of time and resolved all my issues. Highly recommend.

I took my business there Jan 2021. The reception was great. Destinee had was very kind and attentive.

Nadia was wonderful, she made it simple and easy to move my furniture. Excellent customer service.

Nadia was helpful and informative. Very pleasant to talk with

I have been storing here for two months now and it has been such a pleasent experience. All the staff is friendly and helpful, very easy to set up your rental until and the app makes your life very easy with Payments and being able to access codes to get Into the building.

Very helpful personnel at this Public Storage. Nadia in particular. Keep up the good work.