Shay is a great Worker She made my visit so stress and worry free Her Customer service is great
exceptional customer service.usually a hassle and with an attitude everywhere else.spoke with Shay Ross .she made things very smooth and easy .very nice smile as well
**Outstanding Customer Service Experience!**
I recently visited Public Storage and was thoroughly impressed by the exceptional service provided by Shay. From the moment I walked in, she greeted me with a warm smile and a friendly attitude that instantly made me feel welcome.
She took the time to understand my needs and offered tailored solutions that fit my requirements perfectly. Her knowledge about the different storage options and pricing was incredibly helpful, and she patiently answered all my questions without making me feel rushed. What stood out the most was her willingness to go the extra mile. She assisted me in choosing the right size unit and even provided tips on packing and organizing my items for storage. I left feeling confident in my decision and grateful for her assistance.
If you’re looking for a storage facility with top-notch customer service, I highly recommend Public Storage. Thank you, Shay, for making my experience so positive!
Shay is great. Very helpful.
I have rented from other locations but this locations was amazing 👏 the staff was extremely helpful in my time of stress shay was an angle to me and my family, need more people like her!! It was such a blessing to meet her
Amazing place verry clean the staff was verry helpfu I would recommend this location to anyone spoke with a lady name shay during my visit she was verry professional
Amazing. Feels like home. Thanks Shay
shay was the best person in the world thank god for her
Shay was a great help. I thought it was no one there but a machine, and I hate working with machines when I need something done. She came out and helped me. She is very professional, and a wonderful employee and is a great asset to your company. She greeted me and helped me and had a great personality!!!
Awesome place. Shay came out of no where and helped me.
Shay is simply amazing! I love my space
Shay was 100% the greatest help I could’ve asked for. Very informative & eager to help!
Amazing facility. Very classy very mindful very demure
Shay was very helpful & very professional. She has a great personality, she also greeted me with a smile. She’s definitely a great asset to the company!
Shay was super awesome very polite and helpful
Shay was so amazing super friendly and helpful.
Update: another 20% increase. 10x10 climate controlled: Jan 2024 - $231/mo, Apr 2024 - $267, coming up Oct 2024 - $331
Just be aware of the massive increases in rent that you'll experience. It just went up 20%...again!!! The contract legalese of course mentions that rates are month to month, but the price increases are astronomical.
Great storage unit! Clean space and professional facilities.
I recently rented a unit and had an excellent experience! I’ve rented from here before and Celeste is amazing. The facility is clean, well-lit, and secure. They are always incredibly helpful and friendly, answering all my questions and making the rental process smooth and easy. I appreciated the variety of unit sizes available, and the prices were very competitive. I highly recommend this location for anyone in need of storage solutions. Thank you, Public Storage, for providing such outstanding service!
Celeste is very nice and profesional
Great customer service, since no one is on site it would be great if you would allow leasers to stat until 10
Jill is amazing! She helped me manage my storage unit as well as helped me to downsize to a smaller unit. She also helped my father for several days straight with his unit. She was polite every step of the way. She should train others on what true customer service really is. Several times she called me when I was about to be late on my payment. Can’t thank her enough!
Great costumer service!! Easy process!!
Everything is very well maintained, the process on move in day was extra smooth. All the employees have been very pleasant and professional. Great customer service!!!
The absolute worst facility I've ever seen. Between the access keypads being down for well over a month and the elevator not working, I couldn't even get into my storage unit that I use for work for 3 weeks. When I couldn't get into my unit I couldn't get in touch with anyone to help me get access. I find it hilarious that they raised my rates a few months earlier only to find out during this debacle that they removed the people working in the office in lieu of a kiosk. I was told I was going to get a free month of rent, I was given $50 off the next bill so I packed my stuff up and left. Oh and the doors still didn't work properly when I moved out. It's a storage unit facility, it's not that hard
Who is this Celeste? I went there and was talking to someone on a teleprompter. And she hug up on me when I questioned were are the trolleys, My question was do you have access when moving in she said that the manager would get one for you. There's no one on site. You are talking to a computer.
Having a great experience using Public Storage. Met Celeste, the site manager, today. She's wonderful..really helpful and so nice!!! She takes pride in her work - it shows. We're very pleased.
Customer service was excellent, Tina helped me out with my check in.
Celeste has always been amazing help when we need her. Couldn't ask for a kinder person to have running the place and so personable and friendly ♥️♥️
Celeste is a amazing person she went out her way to help me and made sure I was taken care of I was so happy at the end of it all
Celeste is a awesome person... she went all out her way above and beyond to make sure I had understanding of what was going on with my information... she was and is amazing she is the best
Shay, in Marietta, was the kindest and most helpful Public Storage team member I have ever had the pleasure of meeting!
Celeste was wonderful…. Thank you for your help😊
I WANTED TO SAY THANKS TO PUBLIC STORAGE AND THE MANGER CELESTE AWESOME CUSTOMER SERVICE AND PERSONALITY WENT ABOVE AND BEYOND TO MAKE SURE WE WERE SATISFIED MOVING IS SO STRESSFUL BUT IT SEAMED LESS STRESSFUL WITH HER HELP AGAIN THANKS CELESTE
Came in to get a storage unit today. Super easy, fast service and so polite!
Celeste was very helpful and great to work with I will definite recommend this facility.This lady is very professional and knowledgeable I would definitely recommend this facility to all my family and friends
Excellent service very helpful
Celeste provided excellent customer service she went over and beyond for me
Celeste was amazing. She was very kind and patient. She showed me different sizes of units and really listened to what I needed. She helped me make a final decision that resolved all of my needs. Thank you.
Perfect servic! Celeste is the fastest lady I’ve ever met! She was fast and very professional!!
CELESTE was very professional, courteous, understanding in my needs, and helpful!!!
I love the lady at this location she really took her time helping me download the app. Ms. Celeste is smart and intelligent she is a true gem of good customer service. I love thus facility which is very clean
Celeste was very helpful, friendly and professional. I’m very glad I decided to stop by today. I have a storage unit and am ready to get to work on my project.
Celeste was very professional and helpful. She Explained every step in the rental process. Would recommend this location to everyone I know.
I have had a time with the app. Celeste moved mountains to assist me in getting this app to work. Her customer service skills are to notch. BTW she even let me use her personal phone charger.
Celeste provided excellent customer service. She is definitely an asset to the company.
Seems relatively secure and it's temperature controlled, but I took the smallest unit and four months in I've received an email telling me the rates are going up with no explanation why
Ms. Celeste is really one of a kind. She is always helpful and very kind. I would definitely recommend using this storage as long as she is there. 5stars!
Celeste, did a great job assisting me today. She was by herself & it was busy, but did well in trying to multi task with all the clients coming in.
Celeste was absolutely amazing!!! She is the sweetest. She made sure everything was done and made sure I knew how everything worked with the app. She even locked the doors and walked the floors to see if she could get me a bigger unit!!! Thank you Celeste!!!
Celeste is great this lady been working with me over a month. I was really feeling a little down but after coming to this location talking with Celeste I'm feeling a lot better she explained everything to us and made sure we got the app. I will definite recommend this location to family and friends. Good job Ms. Celeste
Excellent Customer Service. Simple ,easy process! Thank you Celeste!!!
Great service! Celeste is the best!
This is our first time renting a storage unit and Ms. Celeste has been very helpful showing us the facility and assisting us with any questions or concerns we had. Because of her we feel good about renting at this location.
Celeste was very professional and helpful with my move in. She was amazing!
When you come to the store, you need to ask for Ms. Celeste…her customer service is the best! She is always so welcoming and helpful. I am glad I choose this site to store my stuff!
Celeste gave excellent customer service and helped me with my unit.
Celeste was wonderful. Explained everything to me and showed me where to go what to do. I highly recommend her and this facility on Dallas Hwy, Marietta. Thank you
Thank you for the great service. Craig was very professional. I will be using the service again.
I came to this location today and rented a storage and Celeste made it happen. I love her attitude and it seems as if she really care about her job. I would definite recommend this place to my family and friends
Great experience renting a unit, fast and easy using the app!
Celeste was great! Very helpful and personable! She helped us with packing materials for our move and made it stress free! Highly recommend!!
Ms.Celeste was very helpful in helping me with my move. This lady went over and beyond for me. I really wish I could hire this lady great customer service and she know her stuff. I would definite recommend someone at this facility. Ask for Celeste
I visited public storage on Dallas Hwy and I just had the best customer service from Celeste. She was extremely helpful and helping transfer my storage unit in name after my divorce. Thank you Celeste!
Positively outrageous service! Celeste and Nyla are such a great team. They both showed ongoing interest and took great pains in getting our business the storage space we needed. Celeste, as the property manager, went above and beyond - she stayed involved, kept up good communication throughout the process, and worked a huge blessing to get us moved in within our time frame. They are not just running a business - they care about the lives and needs of their customers.
I just started my rental and was very satisfied with the on boarding process with Ms. Celeste. I actually saw her engaging with existing customers and found her to be very resourceful and patient.
Easy and had help from Celeste
Celeste was extremely knowledgeable and helpful. Would highly recommend this location.
Celeste is awesome!! She was very willing to walk me through and help me with everything. Highly recommend
Ms. CELESTE: OUTSTANDing JOB..WELL KNOWLEDGE. VERY HELPIful
Ms.celeste was awesome got us in and out the door thank you .