Public Storage Self-Storage Units at 2515 Cumberland Pkwy SE, Atlanta, GA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
5'x4'Online only price$ 40/moSmall 5'x4'
$ 40/mo $53Best Price Label1 unit left!
- Climate Controlled
5'x5'Online only price$ 41/moSmall 5'x5'
$ 41/mo $55Best Price LabelHurry!
- Climate Controlled
5'x9'Online only price$ 52/moSmall 5'x9'
$ 52/mo $69Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 60/moSmall 5'x10'
$ 60/mo $80Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 103/moMedium 10'x10'
$ 103/mo $137Best Price Label1 unit left!
- Climate Controlled
10'x20'Online only price$ 207/moLarge 10'x20'
$ 207/mo $276Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Atlanta
Resources from the Help Center
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Vinings Storage Units Near I-285
Vinings Public Storage is the answer for anyone searching for cheap self storage in the northwest Atlanta suburbs along The Perimeter freeway.
On the east side of Interstate 285 at the intersection of Cumberland Parkway and Paces Ferry Road, this all-indoor facility features climate controlled storage units and indoor storage units that vary in size, starting as small as a 5x5 storage unit.
Taking on the long and winding path of the Silver Comet Trail? A 5x10 storage unit at this location is a great way to keep bikes, jogging shoes, backpacks, hiking poles and extra water bottles within a few minutes of the trailhead.
Remodeling a home can be an exciting process. But finding somewhere to store all of the furniture and appliances, not to mention everyone's clothes and personal items, can be stressful. That's why Public Storage offers large spaces too, such as the 10x25 storage unit, which can hold everything inside a four-bedroom home near Smyrna Heights during the entire process.
Inside the rental office at this location, packing supplies are for sale – including moving boxes, bubble wrap and packing tape – for added convenience.
Just a few miles across the Chattahoochee River from Atlanta, Vinings is a wonderful community that blends small-town Southern charm with endless modern, suburban amenities all within reach. It's the local residents and businesses that make this such a wonderful community, and Public Storage is proud to offer affordable storage units and outstanding customer service to folks throughout Vining and the surrounding communities in southeast Cobb County.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 274)
Manager Shequita is very pleasant, helpful, and professional, a definite asset to the Public Storage company.
Location automatically raises rates 15-20% almost monthly without notice or approval . Unethical to say the least. AVOID. ABD TAJE YOUR BUSINESS ELSEWHERE
Terrible location - customer service is awful. If you happen to need after hours access, you will sit on hold for 30 minutes only for them to tell you that there is no way to access
Keeps going up on rent every other month and the service keeps getting worse when you’re on site. It’s raggedy, elevators often don’t work. Awful location
‼️‼️‼️👎👎👎Worst customer service and manager has the worst attitude she claims to be the manager but she doesn’t know what the heck she is doing and try to talk to you like your a dumb person. I drove 1hour in half to get my items out and I waited 30minutes to because she didn’t know how to used the system and she try to blamed on the computer not working. I’m then I let her know was coming back to get my stuff and she gave the wrong code to get in to the doors I wasted gas and time coming to a close doors since I couldn’t get in due to the wrong code. I call customer service and no help they didn’t find any account and they didn’t give me access to the building. I had to waste more time and gas coming back .👎👎👎👎👎Worst experience 👎👎👎I don’t recommend any public storage 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎‼️‼️‼️
Onika was phenomenal. Very knowledgeable and also personable. She made the processes smooth and made me feel very comfortable. GREAT Costumer services!
First month rent free nice people
Onika was so so helpful! I recommend everybody work with her. She got me the best rate in a great spot!
Because my payment is on auto pay I never looked at my storage bill. Come to find out this public storage facility “automatically” ups your monthly payment by 15 20% and they’ll do this more than once a year. If you do not keep track of it they will continue to up your monthly fee. At one point I was paying almost twice as much as my neighbor was paying for a smaller unit. My advice is always look at your monthly bill and complain if you get hit with one of those large increases. I can understand a 5% to 10% annual increase but not there 15-20% price increases
Onika has all the answers. She has saved me so much money.
5 stars from Dnika!! Thank you for all your help! -twins
such an easy & fast process! Onika is so nice & gave 5 star customer services.
Onika was awesome she has great customer service she really took her time explaining everything to me that I needed to know
Onika was very professional and knowledgeable she answered all my questions if I could I would give her 10 stars!!!!!!!!
Onika was AMAZING!!! Very insightful, knowledgeable, attentive and inviting. A normal process was made into a great experience.
Onika was amazing! She was very helpful and very knowledgeable. Storage unit is perfect for a great price too! Definitely recommend.
Ms. Onika straighten out all my issues I had and very knowledgeable and helpful please only deal with her she is the best customer service on point.
I can always tell when Onika is working it always smells so good and clean she’s a keeper
it has been a pleasure working with this location and onika
Ms.onika at this location have such wonderful customers service if u need any recommendations ask for her when u arrive ..
It was clean. The in/out is only one direction.
I had the worse experience at this public storage unit. No one is ever in the office to assist you and when you call and leave detailed messages they take days to contact you back. And don’t let me get started with the fees they charge you when you move out. I would stay away from this location if I were you, the employees are very unprofessional and rude.
Nice and clean
The Public Storage on 2515 Cumberland parkway SE is a ripoff, rent at your own risk!!! I concur with another comment I just read earlier today, Public Storage gets you in with a low price (good business strategy) but raises the rate almost quarterly. My bill just about doubled within the year I was renting a unit. It got the the point where I was literally afraid to open my “upcoming bill” email due to the chance of the price being raised yet again. Imagine how helpless I felt while I was deployed for 6 months. I highly recommend driving down the road to Life Storage. Their rates are very reasonable and they also offer a military discount. Ps my couch was covered in ants and I found roaches on my belongings. That is unacceptable especially for the price point you they are charging. I will NEVER rent a unit from Public Storage again!!!
I seen a Publix worker say hi to a customer by name as she walked in. That impressed my heart!
Rates were reasonable at first, but just kept going up. Trying to move out, but while office says “open” no one present. People had to lug their things in and out without a trolley on a hot day. Hours are posted.
I called the 800 number to reserve a storage. I was very specific and clear about what I wanted/needed. I asked for a climate controlled location. After that call I was told my storage would be reAdy the next day for storing. The next day, I got to the storage to drop off my 1st load, and it was nothing like what I asked for. It was also dirty and had spider webs in it. I told the property manager about my concerns and was told that I would only get my money back for the lock, but they would keep the admin fee, and if I went to another location that I would have to pay another admin fee as well. Smh. I didn't move anything in the unit, and I didn't use the lock that they gave me. I am still upset about losing my money. It was only $30 but it's the principle of the matter. I will never recommend Public Storage neither will I use Public Storage for anything again.
Rashand and Ms. Connie were super helpful for me today. Rashand has such a positive glow and vibe she gives off! I was trying to find the best deal in my area and she told me what all my options were and helped schedule appointments for me! Thank you!
Rashand was very pleasant and professional. She explained everything in a timely, detailed matter and made the stress of my move go away.
Great location and fantastic service! Thank you to Angela Delong for your professionalism and support! Your help made my move very easy. I appreciate you taking the time to follow up with me even after my move as well.
Fine so far.
Latrice was very friendly and helpful. She helped us pick out the appropriate sized space and she let us see it first so we could get a feel for how big it is. She also helped us complete all of the paperwork right there. Thank You for a great experience.
Make sure you pay on time!!!
Clean. Staff friendly and helpful.
Rashand and Will are great and very helpful
Great services Rashand and Latrice were kind and helpful
Rashand,Onika and MS Toni rock. Courteous, knowledgeable and great smiles. Enjoyed the experience and they quickly got me set up.
Rashand welcomed me the minute I walked through the door. I appreciate how patient she was with all my questions and setting me up on the app. The app is helpful and easy to learn.
Rashand and Sachi are amazing people they keep the energy flowing and love to keep the customers happy with excellent customer service. A+ service.
Rashanda has been very helpful and has great customer service.
Rashand is always helpful and a funny lady
Rashand is very helpful and knowledgeable, she has a great sense of humor
Rashand was very helpful and made my experience easy and pleasant.
Rashand is very helpful and knowledgeable
Where moving can be quite hectic and overwhelming, our storage experience was not. Tear was so helpful and had such a wonderful attitude. She definitely went above and beyond in her customer service. Our storage unit was clean and we feel very safe leaving our belongings there. I highly recommend this storage facility. You will not be disappointed.
Rashand is very nice and property clean will send some clients your way
Very clean property and nice staff, Rashand is a very funny lady she'll have jokes
Rashand very helpful and nice
They put a “be back at 10” sign up and at 11 still isn’t there. I’ve came to pay my storage bill here 3 times this week, waited an hour each time and the manager still isn’t here! Now there’s a dam $50 late fee. I’m a flight attendant so I don’t have time for y’all to keep being UNRELIABLE, get it together!
Tear had such wonderful service. Her great sprit brought happiness to my day
Rashand is a very nice person and helpful with my storage needs
Great service, Rashand is very nice and funny
Rashand is a Good helpful, honest staffer whether I store my things there or best combine my things @ other ps facility. I appreciate this. Update: staff continue2b helpful & informative. I have consolidated my storage unit from around the atl area to 1 ps facility which, will be 1st & foremost economical, convenient & less stress in 2021. Goodbye, 2020. Thx 4 all ur help, Ms Rashand .
Tracey and Rashand were absolutely amazing. Thank you for your all your help..
Great costumer service.
Excellent customer! Tracey and Rashand. 😁
A big THANK YOU to Rashand for providing superior customer service and going above and beyond to help me with renting my unit! I appreciate you!
Rashand— My experience today was indeed a pleasant one. Did I have issues yes, was I late for another pick-up yes but it was THE BEST customer service I have had in a long time. Positive attitude and service goes a long way. It was a blessing to be at this location on today .. Thank Rashand.
Very clean storage area. Rashand was very helpful and friendly when I had questions about my unit. She was very knowledgeable about the rental process and made moving in a very smooth experience.
Thanks Tear for being kind and patient may you have a beautiful day.
This location is located in a prime area, it can be challenging to get in and out of parking lot due to small space, the staff is lovely Rashand helped me and every time I come in she’s pleasant not to mention she remember my name I feel special ♥️
Love this property it’s clean and I’m able to stop by on my way to work so easy access except the weekend so if you have to move try to do it during the week
Mrs.Cecilia was excellent with her service in my move in process. I recommend anyone looking for a storage unit come to this Public storage.!
Professional and courteous representative. Great customer service and a very clean facility.
Staff is very helpful and nice, Cecilia is so sweet. The building is very clean and updated. I feel this is a safe location to store your belongings.
Cecilia always offers the friendliest and professional services, she is the reason I use Public Storage. She keeps her place very clean and the smell of coffee makes the place feel welcoming!
Cecilia helped us identify the right unit for our needs & was very friendly during our whole interaction.The facility is quite neat and is very conveniently located, though getting in and out of the facility is a challenge at certain times of day due to the heavy traffic on Cumberland Blvd.
Cecelia is the best... runs a great operation. Facility is spotless and she is very professional and helpful. Great great experience!
We came in yesterday and Cecilia was real friendly, she showed us several different units because we couldn't decide it was very McKean and in a great location
I came by just to see what I needed to do to rent a space. Cecilia was very nice and helpful. The facility was very nice and clean. I would recommend this location to friends and family.
Very clean! Professional experience..
Cecilia was awesome!!!
Superb customer service! Cecilia is the best. She helped me out, answered all of my questions, and was professional and courteous. A+ all the way!
BEWARE! Public storage cancelled our confirmed reservation 3 days prior to moving in, and then offered to rent the same unit for TRIPLE THE PRICE due to "increased demand". Honor your agreements and pricing. Truly horrible.
This is my first time rental of storage. Cecilia was friendly and very helpful. Efficiently assisted me in selecting a space and completing the agreement. She is a great asset to Public Storage.
Clean and very nice facility. The staff is beyond great. Lucky this facility is right next to our place, so we can easily access it.
A+ location! The staff is great, especially Cecilia. She has been so friendly and professional.
This location is maintained exceptionally well. Any time Ive been in there, Cecilia has had the place in immaculate order. Super organized and tidied. Coffee smells always seem to fill the front area, pleasantly. Cecilia was very knowledgeable and friendly to interact with. I would definitely recommend this location.
My experience with Public Storage was efficient and pleasant. Cecilia, the property manager was extremely helpful and wonderful to talk with. I would highly recommend this facility; it is clean, and the prices are reasonable.
Super convenient, secure and clean. Cecilia was very helpful.
Good prices and very great customer service! Keisha helped me out a lot and answered all of my questions. I would definitely recommend!
Pat provided excellent customer service.. Thanks Pat
Keisha the girl at the front desk was very helpful and professional when I would visit on weekends. Excellent customer service and very friendly :) Definitely loved the cleanliness and security of the facility. They will be my first option for my next move!
Keisha has great customer service!
Keisha was very polite
Rashand was very helpful and knowledgeable
Rashand very helpful
Keisha is the coolest.
If I take time to write a review, it’s typically about something fun like a restaurant or hotel. Never thought I’d be putting together a piece about a storage facility. Visited this location recently to store some furniture during a renovation project. Rashand greeted us politely, asked about our needs and very efficiently got us set up with a storage unit. She could not have been more helpful and the facility is new, clean, safe and well located for where we live. Process was streamlined and they have all the other products necessary (dollies, boxes, etc) that you’ll need. If we ever need another storage unit, would definitely use this location again.
Keisha was lovely! Very helpful and informative. Thank you!
This experience has been amazing since the beginning. Booking was super simple and I got a call from customer service the next day to confirm everything. When I checked in, everyone was so nice and welcoming. I worked with Rashand when checking in and she was the best. She made sure i had everything i needed, such as boxes, bubble wrap, tape and a mattress keeper. She gave me different tips on making the most of my storage space as well as the best times to load/unload. She's the best! I reccomend Public Storage, especially this location to any and everyone.
Rashand was an amazing person. She was very efficient and effective with assisting me in getting the best unit for the right price.
I received excellent service from Rashand & Tear. They were awesome 🌟! The Vinings store #75204 is clean.
Tear and Rashand are great so warm and welcoming
Rashand and Tear very professional explained everything to me in lamest terms I will highly recommend this storage facility it was a pleasure working with them
I must say this is the best storage facility I have rented in my life!!! It is clean, safe, and has a convenient location. The manager, Rashand and staff, Tear tagged team me with excellent customer service and professionalism. I highly recommend this facility to everybody in the Atlanta area!!!
I received such great customer service today. I only came in to buy a set of boxes but I ended up needing one of the paks. Great experience I'll be back.
Took me an hour to complete the check in process. The website didn’t tell me all the fees associated with the property, i.e. insurance and the cost of the lock. The doors didn’t work properly and they only had one person on staff who could only help one person at a time. Cost me more money than I thought because the rental checkin process took so long. Now I have an extra $100 charge for my rental truck.
Rashand Was amazing and very very knowledgeable about the services offered ....and the place is superclean and super safe I’m happy to be a client of public storage😇
Vida was epic today!!! Loved it!
Vita was amazing
Vida was very helpful when I stopped by to inquire about transferring to a different size unit.
Rashand was such an amazing help. Her service was great! And so was her personality!
Rashand is very nice and helpful I store at another location but I come here, she's so funny
An appointment at Public Storage was just one of my errands on this day. My day started off shaky and it didn’t help that it was nasty weather outside. Rashand at Public Storage was helping me and made me forget about the rain outside! She was very professional and greeted me with a smile. She had great conversation, completed my unit rental quickly, and I left with a smile on my face! Great location and great customer service.
Cecilia did an excellent job of quickly getting my storage needs addressed.
Rashand was great to work with got me my unit quickly and without hassle. She was also very friendly and made this an enjoyable process
Great location ,Rashand is very polite and has awesome customer service skills!!
When life seems as though you are under a dark cloud because of one thing after another it was as though a ray of sunshine meet me in my darkness when walk into this place... With smile and witty manners Rahand was just what I needed ... thank you and may what you bring to the work place be contagious to other . Continue to let your light shine
This is a relatively new property, constructed in the last 2-3 years. It’s clean, climate controlled, and well lit. It’s not the cheapest option, but if you see the cheaper options you’ll appreciate this one more. Pros: Friendly, efficient staff. (Rashand is a gem.) On-site carts during business hours Well kept Secure Locks come w rental Cons: No 24-hr access (If you need access after 9 pm you’re out of luck) Slowest freight elevator in the Southland. Only one entrance to parking lot
Cecilia did a great job and with enthusiasm!
Cecilia was great!
If you ever want to actually get into your unit, don’t come here. Doors are always locked and the “manager” is always away. What a joke
Sheilice and Rashand were very courteous and helpful. They went above and beyond to make my purchase and easy and smooth transaction. I will continue to do business with Public storage when their customer service rivals that of Chik-fil-a
The staff, Sheilice and Cele were great. But, the storage center had scheduled floor maintenance taking one elevator out of service on a Saturday, had insufficient carts and the one we finally located had a broken surface. The storage center had also scheduled multiple people to move in at the same time, which created a significant wait for elevators, unloading bays, etc. Clean and secure location, easy to access from I-285.
Rashand is so pleasant and is always so welcoming i love to see her face when i come in.
Great and clean facility. Although you have to pay extra for their "special lock".
Sheilice was great had good customer service coming back to this store all the time she was great
Rashand and CeCe Great service. Solved my problem in the blink of an her dynamic smile made myvday.
awesome very friendly and clean
Rashand is a great help. She was very nice!
Denesha was fantastic! Give her a raise
Rashand was wonderful. I appreciate her warm customer service. Great asset to the company
The staff was exceptional. The facilities clean and well-lighted. The manager helped me choose just the right size unit for my needs. Thank you.
Rashand gave me awesome customer service
Rashand is awesome if you need any storage needs or packing supplies come see her
Rashand was extremely helpful and super sweet. She made the experience stream-lined and painless!
Rashand had the BEST customer service. Will definitely use this Public Storage again just cause of the service. Thanks again.
My storage bill went from $60 to $85 over a 2 yr period
thank you for your Services. and your Great Customer service Laquita. You were very helpful with our move. Thank you
Rashand was very friendly and accommodating! Kudos to her! Thank you!
The facility is clean, neat and I found the process of renting a storage unit to be easy. Rashand was super helpful and provided great customer service. I would definitely recommend this location.
Great help. Thanks Quan!
Rashand and Tee were very helpful with helping me coordinate and close my account, they were knowledgeable and explained to me everything I needed to do to make sure I closed account correctly and that I had all my paperwork accounted for.
Rashand is such an amazing person. I used to have a unit here a couple years ago. I came in not looking for unit but to buy a box. I explained to her the box was to put valentines day gifts in it. She went above and beyond to help me get the right size box, but also assisted me in organizing to gifts!!! I couldnt have asked for a better experience. Thank u Rashand!!!!!😍😍😍😍😀😀😀😀
Brandon has been helpful, and worked all well to have all set for me. Great customer service. Thank you!
So Brandon at Public Storage was totally awesome I came in really upset and frustrated. He didn’t mind what i was dealing with personally but he made it his business to make sure I had everything I needed to make everything move as smoothly as possible moving forward. And right before leaving my battery dies on my car total bummer right? but once again Brandon helped me get back on track! So thanks again Brandon for going above and beyond I truly appreciate it .
Clean and secure
Very clean property, laquita is very friendly and willing to help with anything if questions arise. Would definetly reccomend!!!
on this rainy day i have to move some things into storage, i greatly appreciate the excellent customer service that the property manager has and her patients with me and all my questions and me going back and forth about getting the unit, which i did get any way. thank you ms laquita
DO NOT RENT HERE !!!!! one day the doors didn’t work 1/12/19. Then one elevator worked but the doors on that side didn’t work. The elevator that did work it’s dooes were broken. Couldn’t access my facility. Was told by Brandon on 1/13/19 that I could access the facility as long as my account was in good standing dropped off belongs after 9 pm. I dropped of stuff well past 9 pm. Here I am at the facility to drop off my stuff because I have a flight at 6:55 on 1/18/19 with the TSA ISSUES - I need to be there even earlier. I can’t access my storage room once again Called the after hours explained the situation (Juan) what a joke. Do not rent here unless you want heartache and pain. No one is going to reimburse me if my truck is broken in because I have my belongings in there. No one is going to reimburse me for the things I have planned on this trip. Doors don’t work - workers don’t know when people can access their storage. As soon as I can I am moving all of my items out of this joke of a facility. Thank you for nothing. DO NOT RENT HERE. THIS IS A MESS
Andria was incredibly helpful and made the terms of our agreement very clear and concise.
Stopped in this morning to get a cart for my storage unit, was greeted by Darrion. He was extremely nice and kind. My morning wasn't going the best , although Darrion showed great customer service and he definitely turned my day around . Thanks Public Storage. You need more workers like him !
Came in to get a quote on a storage unit. Darrion gave me an ample amount of information about the property, location and hours. I was nervous about picking the right size, Darrion reassured me he had the right size for my price range . I was above satisfied. Look forward to storing.
Laquita helped me secure a storage unit at your Cumberland parkway location. She made the process easy and very welcoming . Laquita is a great asset to Public Storage and to any company, and I am very thankful to her to have made the whole experience very smooth and enjoyable!
Excellent location, super duper clean facility, and amazing customer service!!! I recommend this Public Storage location any day of the week! And if you happen to get MJ to assist you, you've got a gem! MJ went above and beyond to make sure my storage experience was perfect. She's incredibly patient and kind and made sure I had everything I needed to put my stuff in storage.
I've been a customer for 2+ years and everyone has always been so nice. I met LaQuita for the first time today and she is EXCEPTIONAL!!!! Her customer service EXCEEDS passed any that I have experienced.
First time using storage and the manager Laquita was awesome! She was able to get me exactly what I was looking for and at a great price! Her awesome personality made my experience very pleasant. Great customer service and a very clean facility to match! Glad I chose this location, five stars all across the board!!!!!
Laquita was an awesome help. She helped me with all my storage needs. She has an awesome personality and a beautiful smile. I will continue to do business with Public Storage.
Laquita was an awesome help for me and my husband yesterday. We downsized our unit and needed to transfer into a smaller unit. The price was just right. Laquita was very helpful with showing us the unit and how to maximize the space, and made the process very easy and fast. Thank you Laquita for all your help!!!!! Your personality and customer service is a great asset to Public Storage!!!!
I think i am in love with public storage on paces ferry. Although the Property manager LaQuita didn't have what i needed due to the property being almost full the professionalism was Great. Very informative and acknowledge able about her property and her merchandise i even ended up getting a few things that i need for this move (lol) . If i could give her more than 5 stars i would b/c my experience with another company was horrible. Next time i know to call and reserve first, instead of being just a walk in. But i am glad i did her Property was a very clean smelling facility. with a Great personality and a Beautiful Smile waiting to Greet you!!! Thank you Again Laquita
Prices are pretty deceiving online because they dont include the additional cost at the location. However, overall my experience was great. Savannah was very helpful. This location is very well maintained and clean. Again, be prepared of the prices but would still recommend.
I visited this Public Storage today. What an awesome experience!! Shannon was extremely helpful. She made sure to cover everything. She made my first experience exceptional. Not only will I be back, I will also be recommending this site to all my friends and family. And make sure to ask for Shannon!!!
Excellent customer service! Very pleased with my experience.
My girlfriend and I had a great experience here. Savannah was great and very helpful. She took the time to make sure she covered everything and answer all questions. Great customer service and a very clean, secure facility!!
Clean facility. Savannah was great, highly recommend!
Sarah was awesome!! She helped me at move-in and was always a friendly face when I came in. I appreciate all of your help!
I've had the pleasure of using this facility for the last year and a half, always clean and staff pleasant, i recommend this location as an option to store your goods.
Savannah was awesome!!! Made everything so easy. 5 star service!!
Very clean! Savannah was awesome and super helpful!
Savannah was a pleasure. She took great care of me.
Excellent Service, easy to obtain on-line. Savannah was always a great help and answered any question i had. A++
I had an amazing experience at this particular Public Storage location. Very clean and tidy facility. I was concerned about the price of the units given I had to move my entire studio apartment. But the property manager Tiwauna was outstanding. She recommended some other options as well a few products that came in use for my things being stored. She provided excellent customer service, and was very knowledgeable. I highly recommend it.
Be careful. This structure of this business is setup to suck undisclosed money out of you. I gave them two stars because the staff that works here are professional, pleasant, and knowledgable. The prices are fairly reasonable after it's all totaled up but it's not the price that gets you in the door. I had to mention my online offer to get the price I had already reserved. Then, an non-voluntary extra insurance shows up at the store. Expect to pay a minimum $11/month in extortion fees. The next issue was my fault. I got a space that was too small. I booked a large space online since that's required to get the best price. Someone called me to set an appointment immediately and said I could move and apply my payment toward the new unit. I was impressed. I thought I'd have to eat my mistake and pay both the first month. Here's it gets shady again. I brought additional items from my home 75 minutes away and took off work early for the move. When I got there they couldn't transfer my unit for free or even honor the online price since it's for new customers only. It would have costed my at least $30/month more and we hadn't gotten into the fees and ad ons yet. I had to leave with my stuff bc what I thought was going to cost me $140 a month would have been about $200 per month (don't forget that hidden insurance cost that you probably already have covered with home or renter's insurance). I don't have that in the budget. In the end, the staff is good and the prices are somewhat decent. Just don't believe the excellent price you get online and be prepared to be flexible if you're going to rent here. I haven't had a space long enough to know how bad they are about adjusting rates after you're moved in. BEWARE.
My experience at Public Storage with Sarah was amazing....She was very knowledgeable with her product, always smiled and was very friendly. I would recommend this location to all my family and friends
Sarah and Savannah are fantastic! The property is clean and both ladies are thorough and knowledgeable about what they do.
I went in to this location to purchase some merchandise and Sarah and Savannah were so helpful in making sure I had what i needed. their customer service was wayy better than any other storage facility i went into. if you are lookin for sweet, kind and helpful people, this is the place to go to.
When I say excellent service, excellent service. I had not planned on moving so quickly, and it had been a while since I used a storage facility. Sarah and Ronise, and the other Public Storage Team members, are extremely helpful, and they make your experience feel every safe, some of us are storing very important things, and they care. I was offered so much assistance, guidance, and sales knowledge on protecting my belongings. The staff, remember and greeted me each and ever time, like we were old friends. We laughed, and traded stories, I know my belongings are being safe guarded, I trust the staff, their knowledge and professionalism gives me a piece of mind. Thank you All☺ Letitia
Great location..really clean & convenient. The prices were great & the staff was pretty dam awsome...
Had Geri help us set up our storage unit this past weekend. She was very personable and friendly. She went over everything thoroughly, and really cares about helping her customers. If you are looking for a clean and great storage unit facility with helpful employees like Geri, come here.
The store was nice and helpful. Toni was extremely professional and helpful.
The service was excellent. Sarah was very professional and knowledgeable. She answered all of my questions and gave me pointers and suggestions. She knows you by name and greet you a smile. Thank again
Dianne and Sarah provided excellent customer service ! They made sure I found the perfect unit and answered all of my questions. Very friendly and knowledgeable. I am happy with my service.
I had rented from Public Storage before but this place is very nice the customer service vice representative Sarah was really nice. I will definitely recommend this location to other people. Thanks again Sarah.
Sarah and Jasper are very pleasant and knowledgeable about the facility and they size I need. The have amazing personalities and made this experience a fun and easy going experience. In fact when my movers didn't think my items would fit in the space they directed them how to get in the space. Truly an above all experience, and suggest everyone come visit this fabulous women. best customer service I have experience in a very long time.
This is one of the cleanest storage facilities I have ever been too. The staff, Winter and Sarah were so helpful and patient when answering my questions. I feel that my belongings are definitely in good hands.
Jasper was very helpful, friendly, and thorough. Thanks!
i came into location with my friend who was moving out. sarah was nice, friendly, very knowledgable and helped him make the process easy and stress free and remained 30 times to take the lock so he wouldn't be charged later. we need more Sarah's out there in the customer service roles.
Sarah helped me out and did an excellent job! would recommend
Staff is very helpful and nice. The building is very clean and updated. I feel safe and comfortable storing my belongings until I move.
Every time we go there during business hours, there's no one in the office, so we can't get a cart to move things into our unit.
Sarah was EXCELLENT!!! She took her time to help me determine the right size Storage unit and the best PS site to store my items. Once again, she's the best❤️😊❤️😊❤️😊❤️😊.
Tiwavina was very helpful and she explained to us the rates and sizes always with professionalism and a nice personality.
Staff very friendly especially Sarah. Brannon did an excellent job explaining as a trainee. Facility was super clean good smell and I love the maps on the floor to show you how to get to unit.
SARA is amazing!
I had a wonderful experience with the service at this particular Public Storage. I recently made a big move and finding ways to deal the excess furniture and personal belongings was a bit stressful it being so last minute. Working in customer service myself for many years, the professionalism I saw in two of the employees both Sarah and Tiwauna blew me away. They were very friendly, knowledgeable, and highly accommodating due to my situation. I highly recommend this location as a company in which to store your property. Specifically due to the outstanding customer service! If you are assisted by either of these women, you will definitely be in good hands!
If I can sum it up my experience with public storage in one word I would say phenomenal, fast service,very very helpful tijuana and Sarah were wonderful
The property manager Sarah and her coworker Paige were very helpful and friendly. The facility is clean and very secure from what I saw. My only complaint would be the dollies not being available after office hours, and the forced purchase of the cylinder locks and Public Storage insurance. I already owned a lock and I would have liked the option to shop around for cheaper insurance.
Climate controll is iffy, the first floor is usually the only floor with A/C due to the office being on that level. The floors used to be cleaned regularly, thats no longer the case. Also, if you need to use their carts, you can only do so during office hours which didnt used to be that way. Parking is horrible only 1 door has great accessibility the other can only be accessed by 1 truck and accessibilty is not good. There is no turnaround for that door.
Just reserved and moved in today. Sarah provided great customer service and made the experience of getting started very easy. She was friendly and patient and represented the company very well. Thanks Sarah!!!
This is a awesome facility and the the staff is phenomenal and very professional and goes above and beyond for there customers...love these guys
My storage is in Dallas Swiss Ave location. Very good service and staff helpful and informative. Safe secure . Excellent.I recommend.
I love this place they always work with you when I needed a storage last min the employe Shannon help me out she is a great sweet lady.. Also stop 10mins before closing one day and Shannon was there and I needed a cart for a quick second to load some things up before they close and she was a big help.. the best public storage place I use thanks Shannon for the great service.
Dorothy was super nice. She gave me a very thorough tour of the facility and made sure I knew how to lock and unlock my particular unit. The site was clean and the location was convenient for me. Thanks!
I love public storage!! Very clean clean!! I had the best experience at public storage Mrs. Dorothy was so nice and so professional she went through every step with me and also help me pick things out that I needed for my storage I've never had that Great of a customer service like this before. I highly recommend public storage😀
I had such a wonderful experience here - luckily they had only one unit the left -- the exact size I needed! Shannon rented the unit to me and could not have been more pleasant! Dorothy helped make the experience a great one, too. I would definitely recommend this location and the help of Dorothy and Shannon to others!
I visited this location and had the pleasure of working with Dorothy. Very nice and has outstanding customer service. We talked. We laughed. By the end of our interaction I was leasing a unit because of the rapport I built with her. Actually I leased my unit earlier than I should and I'm fine with that. Public Storage you have one of a kind at this location. Dorothy is the REAL DEAL!! She asked the right questions and made sure my storage needs were met.
Dorothy was so helpful with the move in process! As I found a storage unit at the last minute the experience was great! Feel really secure about storing my items here. Extremely clean and nice building. Don't hesitate to store at this location.
Excellent customer service. Dorothy, at the facility was so helpful! She helped us identify the right unit for our needs and was very friendly during the whole process. The facility is neatly maintained and is very conveniently located though getting in and out of the facility is a challenge sometimes because of the heavy traffic on Cumberland Blvd.
I looked at several options before deciding on a storage company. Once I met Dorothy there was no other option. She really went above and beyond to make sure I was getting the best possible space to suit my needs. The customer service was amazing. Highly recommended!
Shannon George were both fantastic and very friendly!! Appreciated Shannon's patience in answering my questions and helping to meet our storage needs. George went above and beyond to call other locations to ensure we were aware of all availability. Thanks!!!
Great customer service by Mrs. Dorothy. She was very attentive to my needs and gave me plenty of advise on what my best options were.
Ms Dorothy is always helpful whether via phone or in person. She always have smile for you when you arrive. The facility is clean and convenient.
Kailan provided amazing customer service. Kai
Miss Dorothy was very helpful, units were clean and air conditioned as advertised. A painless process all told.
Excellent facility. Dorothy the manager is outstanding. She is efficient and is very concerned with providing excellent service.
Great customer service and made the process simple and easy. Mrs Dorothy was a saint.
Great customer service from Dorothy and Courtnie!
Very nice and clean facility. Dorothy and Courtnie were very helpful and friendly! I recommend getting a storage here.
Mrs Courtnie and Mrs Dorothy was a great help for me to get a space in do time. I am very well happy very good job
Dorothy was delightful and so helpful. She provided everything we needed with excellence. She listened to us and went out of her way to make sure we had a good experience every step of the process. GO DOROTHY!! Thank you so much!
Dorothy was a delightful help. She was very helpful, answering all my questions without rushing me, and just an overall pleasure to deal with. The property was clean and appears very safe.
Mrs. Dorothy was great full of energy and made my process very easy. Rented the storage for close to a year everything is in the same condition I brought it in no damage. What I liked the most is I always received a call from a representative before my payment was considered late. I'd recommend.
The service is great and your stuff is guaranteed safe in this establishment. Prices are also reasonable too. 😊
Helpful and friendly staff. Diamond, Jessica, and Dorothy are knowledgeable property managers.
I had a pleasant experience, very clean and convienent location. Dorathy was great, very helpful!
Great service by the staff. Very clean and professional. I highly recommend!
Wonderful customer service with Briana and Dorothy!
Ms. Dorothy is awesome 😘
Wonderful service Dorothy and Sherry.
Dorothy, was absolutely wonderful,she went above & beyond. Dorothy is truly an assett to you're business& deserve a pau increase!!!:-)
Dorothy and the staff are professional and friendly. Great location, no hassle. I had move within 50 days, and they worked their major to get me two unit within feet of each other. clean and very convenient. Thanks
I had good customer service at this location they where nice an very respectable an helpful great location an cleanest is big with me an I rate them a 💯,,,thanks ms Dorothy
Great customer service provided by Dorothy and Staff.
Very clean location and very friendly staff! Dorothy, Sherry, and Jeanette are all extremely helpful. Will be coming back if I need to store furniture in the future.
The people was pleasant. Very busy on weekends but nice facility and staff was pleasant liked Dorothy
Dorothy and staff was Great!!! Thank you for helping me and making it an easy process... God bless you guys❤️....also a great location...thank you Jesus👏🏾👏🏾👏🏾
Friendly staff, clean and well maintained storage facility. Dorothy and her staff were wonderful to work with. They had smiling faces and a willingness to help me. I rented a 4 x 4 space for 2 months. I was very satisfied with the security and the cleanliness of the facility. Would definitely recommend this facility to my friends.
Dorothy and Whitney made what could have been a stressful move, smooth and easy! Dorothy is an absolute professional and clearly cares about her clients. Within minutes of filling out my unit request online, Dorothy gave me a call and explained the next steps to setting everything up. Since I had read the online reviews and had seen her name in so many of them, I felt like I was talking to a movie star! When I arrived at the location, Dorothy took me to look at the unit so I could make sure that the size was appropriate for my things. She was quick and efficient in setting my account up, which I appreciated since I still had a lot of packing to do. Even on return visits, Dorothy makes me feel like part of the family, and is available to help with any of my needs. Thanks so much Dorothy! Whitney is on the ball!! After my move, I forgot to lock my storage unit. Whitney was fantastic. She discovered that I had left my unit unlocked… which, given that there are hundreds of units, I felt showed such attention to detail. She quickly called me to let me know, then kindly put a temporary lock on it until I could make it back to them later in the day. My mistake could have caused me many of my valuables, but Whitney’s show of concern really saved me. Awesome job Whitney… I really appreciate you for that! Also, since the storage facility is centrally located, and near the highway, it was a quick trip back and forth to my unit. The only hard part is that it is located on a corner, with only one entrance/exit area, which lets out onto a very busy road. Thanks so much Public Storage family for making my experience positive!
Dorothy and Whitney are excellent! The facility is always clean (even the bathrooms). I love it here!
Economically priced($1), super clean, great location, awesome customer service. Dorothy & Casey were the best!
I had a wonderful experience with Whitney and Casey. These ladies were very knowledgeable and welcoming. The process was fast and easy......
A greedy big business instead of taking care of people. Although Dorothy and Jordan agreed that I was inconvenienced by Public Storage there was nothing they could do. In a stressful move the staff downsized my storage space request advising me my stuff would fit. While packing, I arranged belongings in a 5x10 space in my living room. Given a 3 day notice to move, measuring twice to move once was essential since I was about to leave the state for 2 weeks. While moving to storage, my stuff didn’t fit since the space was smaller! The regional manager, Jordan, told me I’m one of 25% of customers who are not advised a 5x10 is not the actual workable space. This was awful since I had to rent a second unit, pay a second admin fee and a second lock!
The customer service was great! The manager and the ladies at the front desk were very helpful. I'm glad I chose this location.
Dorothy at the front desk was sweet and really knew her stuff! Nice clean new facilities and friendly staff!
Dorothy provided us with excellent customer service. She is knowledgeable, courteous and professional. Add personality to that and it made for an excellent experience. The facility itself is new, climate controlled,easily accessible + we received a great discount.
Everything went better than I planned, price is reasonable, and location is amazing.
Casey was Very helpful, pleasant, knowledgable and enjoyed the experience with public storage today. Will refer others. Renee Wilson
Talicia was very professional and helpful. I highly recommend this facility.
The Ladies at this property do an outstanding job multi-tasking! They remained friendly and professional amidst the customer ciaos. They went out of their way to help their customers. thanks for all your help.
Today was a great experience for me at this location today thanks to Trystan & Dorothy, thanks for everything. Recommendations are coming your way.
4 stars for deceiving information. Nothing to do with the excellent customer service at this brand new facility. I did reserve my unit online and was surprised with the mandatory add-ons when signing my lease. I don't think is a fair business practice.
Dorothy Davis personifies excellent customer service and made sure I found the right unit for my needs as well as great sales for products I may need. The facility is brand new and I am glad the prices are very reasonable. Darius also was very helpful in completing my paperwork. Dorothy and Darius are a great management team!
The customer service from Mrs. Dorothy and Darius was outstanding! They were super friendly and helped me find the space that was right for my needs. They didn't try to make me purchase a larger space that would have cost more, but instead helped me think through all that I needed to store and then suggested the best size for my stuff! The location and facility are also really clean and great!!
Great service and perfect location!
Ms. Dorothy and melissa were a big help with the getting a storage unit fpr the in between move from condo to first single family. They have great customer service and personality. New location but will to help with all your needed. Thanks lady's.