Great facility, well lit and clean. Great staff especially Onika. She was very professional and extremely helpful.
I had a fantastic experience at Public Storage, all thanks to Onika! She went above and beyond to help me find the perfect storage unit for my needs. She took the time to understand what I was looking for and walked me through all the options, making the process easy and stress-free. Her friendly and professional approach made me feel confident in my decision. I highly recommend asking for Onika if you’re looking for great service and someone who genuinely cares about helping you find the right solution!
I was referred to this Public Storage by a friend and was told specifically to ask for Ms. Jackie! When I tell you Ms. Jackie was nothing less than amazing . She truly exceeded my expectations on every level. With that be said I will be referring everyone to this location and I will tell them to ask specifically for Ms. Jackie 💙
Onika is by far one of the best!!!!!! She provides amazing customer service and has helped me on both occasions that I’ve had to come in the store I can’t thank her enough. 10/10 recommend!!!! Thank you Onika for always helping me !!
Onika was extremely helpful in resolving my issue. She was patient, professional, and made the process smooth and stress-free. I appreciate her excellent customer service and quick assistance!
Nice storage facility, bad service at desk .
Onica is the best I love this location someone is always available to help, clean helpful etc....
I had the pleasure of working with the manager at this location today, Anika. She was amazing. She got me taken care of super quick. Amazing customer service. She cleaned up my info on my app and she did it with a smile. If I could leave 10 stars I would. She was amazing!!!!
Been sitting outside for 20 minutes just to buy boxes and the location says it’s open but the doors are locked. DO NOT COME HERE PROPERTY MANAGER DISAPPEARS DURING WORK HRS
Onika good customer service
These young ladies are hard working and helpful shavantae and onika
It was a pleasure visiting this location with Monika and shavontae
Sekinah was very great! She helped us access our storage when the office was closing!
Ms. Sekinah was AWESOME!!! She went over and beyond to help even after the office closed. I will be looking forward to storing my things here again if I need to in the future!
Onitha was fantastic! Very helpful.
Ms. Toni is the liiiitterrraalll best! She is super friendly and helpful. She has a heart of gold. She took her time and helped me through the process. Keep her around!!
I had a great experience with Public Storage. The facility was clean, secure, and well-lit. Onika (staff) was friendly and helpful, making the rental process quick and easy. Easy to sign up online with no hassle. Highly recommend for anyone needing reliable storage.
⭐⭐⭐⭐⭐
I recently moved and needed a new storage unit, which can be a stressful experience. However, Onika at Public Storage made the process incredibly smooth and easy. Her professionalism and friendly demeanor were evident from the start. She helped me find the perfect unit for my needs and ensured everything was handled efficiently. Onika's assistance turned a potentially stressful move into a seamless and pleasant experience. Thank you, Onika, for your outstanding service!
Toni was very helpful and friendly.
Onika was great I got my storage unit on the same day and her customer service was outstanding!
Ms. Toni made sure my account was in good standing! Great customer service!
Onika thank you so much for your help!
Awesome Cryingonika great job smells so good
Was helping a few relatives get ready to move & needed storage. Ms. Onika was very helpful & patient with explaining the process. Thanks again!
Onika is the best it’s so clean for a storage
Sets the gold standard for excellent customer service. Ms. Onika is phenomenal - she’s professional, kind, and helps guide customers to the best solution for their storage needs.
Excellent and expedient service. Onika, was kind, incredibly helpful, and expeditious in handling my transfer. Initially I thought this was going to take 30-45 minutes but i was in and out in 10 minutes.
Moved in recently and Onika was excellent. Very pleasant and helpful in getting me settled. Thank you.
I recently had the pleasure of working with Onika at Public Storage on Cumberland Pkwy. From the moment I walked in, Onika provided exceptional customer service that left me feeling impressed and satisfied. She was professional, friendly, and courteous, making me feel valued as a customer. Onika took the time to thoroughly explain the storage options, answering all my questions and helping me make an informed decision. She was knowledgeable about the various options and helped me find the perfect solution for my needs. Onika's exceptional service, combined with her kind and respectful demeanor, made the entire experience seamless and stress-free.
I highly recommend Onika and Public Storage on Cumberland Pkwy to anyone seeking storage solutions. Keep up the great work, Onika!
Never seen a nice storage facility like this one. It's so clean and the staff is really great. Awesome storage facility!
Onika is amazing! She’s so willing to work with the customer.
They will just hang up on you when you’re trying to get help. They will also raise your rate by 30% without warning or contacting you first. Just seems ridiculous
Oneeka was very helpful today!! Awesome customer service skills and answered many of my husband's questions. Super clean facility and excellent location!!!!!
God bless her and Merry Christmas 🎅
Onika was very helpful and fast. Didn’t take longer than 10 minutes to get us set up! She needs a promotion🫶🏽
I really enjoyed working with Shay!! She was very professional & knowledgeable. She helped me out a lot!!!
Onika, the office manager at the Cumberland location is the BEST. She's very kind and super helpful. I've been leasing spaces at Public Storage for years and helpful people like Onika is why I stay.
Best clerk .. she help & walk me through everything & was patient
Onika was the best representative I ever had great location 👍🏽 :)
After carefully considering terminating my rental agreement, Onika was soooo incredible that I decided to stay. She is a “one-woman army” at this location and single-handedly kept me with PS as a customer. She’s amazing and greatly appreciated.
Onika was AMAZING!!! Very insightful, knowledgeable, attentive and inviting. A normal process was made into a great experience.
Manager Shequita is very pleasant, helpful, and professional, a definite asset to the Public Storage company.
‼️‼️‼️👎👎👎Worst customer service and manager has the worst attitude she claims to be the manager but she doesn’t know what the heck she is doing and try to talk to you like your a dumb person.
I drove 1hour in half to get my items out and I waited 30minutes to because she didn’t know how to used the system and she try to blamed on the computer not working. I’m then I let her know was coming back to get my stuff and she gave the wrong code to get in to the doors I wasted gas and time coming to a close doors since I couldn’t get in due to the wrong code. I call customer service and no help they didn’t find any account and they didn’t give me access to the building. I had to waste more time and gas coming back .👎👎👎👎👎Worst experience 👎👎👎I don’t recommend any public storage 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎‼️‼️‼️
Onika was phenomenal. Very knowledgeable and also personable. She made the processes smooth and made me feel very comfortable. GREAT Costumer services!
First month rent free nice people
Onika was so so helpful! I recommend everybody work with her. She got me the best rate in a great spot!
Because my payment is on auto pay I never looked at my storage bill. Come to find out this public storage facility “automatically” ups your monthly payment by 15 20% and they’ll do this more than once a year. If you do not keep track of it they will continue to up your monthly fee. At one point I was paying almost twice as much as my neighbor was paying for a smaller unit. My advice is always look at your monthly bill and complain if you get hit with one of those large increases. I can understand a 5% to 10% annual increase but not there 15-20% price increases
Onika has all the answers. She has saved me so much money.
5 stars from Dnika!! Thank you for all your help!
-twins
such an easy & fast process! Onika is so nice & gave 5 star customer services.
Onika was very professional and knowledgeable she answered all my questions if I could I would give her 10 stars!!!!!!!!
Onika was awesome she has great customer service she really took her time explaining everything to me that I needed to know
Onika was amazing! She was very helpful and very knowledgeable. Storage unit is perfect for a great price too! Definitely recommend.
it has been a pleasure working with this location and onika
Ms.onika at this location have such wonderful customers service if u need any recommendations ask for her when u arrive ..
It was clean. The in/out is only one direction.
I had the worse experience at this public storage unit. No one is ever in the office to assist you and when you call and leave detailed messages they take days to contact you back. And don’t let me get started with the fees they charge you when you move out. I would stay away from this location if I were you, the employees are very unprofessional and rude.
The Public Storage on 2515 Cumberland parkway SE is a ripoff, rent at your own risk!!! I concur with another comment I just read earlier today, Public Storage gets you in with a low price (good business strategy) but raises the rate almost quarterly. My bill just about doubled within the year I was renting a unit. It got the the point where I was literally afraid to open my “upcoming bill” email due to the chance of the price being raised yet again. Imagine how helpless I felt while I was deployed for 6 months. I highly recommend driving down the road to Life Storage. Their rates are very reasonable and they also offer a military discount. Ps my couch was covered in ants and I found roaches on my belongings. That is unacceptable especially for the price point you they are charging. I will NEVER rent a unit from Public Storage again!!!
I seen a Publix worker say hi to a customer by name as she walked in. That impressed my heart!
Rates were reasonable at first, but just kept going up. Trying to move out, but while office says “open” no one present. People had to lug their things in and out without a trolley on a hot day. Hours are posted.
I called the 800 number to reserve a storage. I was very specific and clear about what I wanted/needed. I asked for a climate controlled location. After that call I was told my storage would be reAdy the next day for storing. The next day, I got to the storage to drop off my 1st load, and it was nothing like what I asked for. It was also dirty and had spider webs in it. I told the property manager about my concerns and was told that I would only get my money back for the lock, but they would keep the admin fee, and if I went to another location that I would have to pay another admin fee as well. Smh. I didn't move anything in the unit, and I didn't use the lock that they gave me. I am still upset about losing my money. It was only $30 but it's the principle of the matter. I will never recommend Public Storage neither will I use Public Storage for anything again.
Rashand and Ms. Connie were super helpful for me today. Rashand has such a positive glow and vibe she gives off! I was trying to find the best deal in my area and she told me what all my options were and helped schedule appointments for me! Thank you!
Rashand was very pleasant and professional. She explained everything in a timely, detailed matter and made the stress of my move go away.
Great location and fantastic service! Thank you to Angela Delong for your professionalism and support! Your help made my move very easy. I appreciate you taking the time to follow up with me even after my move as well.
Latrice was very friendly and helpful. She helped us pick out the appropriate sized space and she let us see it first so we could get a feel for how big it is. She also helped us complete all of the paperwork right there. Thank You for a great experience.
Make sure you pay on time!!!
Clean. Staff friendly and helpful.
Rashand and Will are great and very helpful
Great services
Rashand and Latrice were kind and helpful
Rashand,Onika and MS Toni rock. Courteous, knowledgeable and great smiles. Enjoyed the experience and they quickly got me set up.