Public Storage Self-Storage Units at 2791 Cumberland Blvd Ste 200, Smyrna, GA

It was and awesome experience the lady have very good customer service monique arkorful was very polite and professional.

FANTASTIC PLACE

Monique so helpful and nice the facility was very clean

Great service and Monique was wonderful. I'll definitely be using them/ this location for now on of I have to move in Smyrna,Ga.

I worked with Kyle at this location and he was amazing! Excellent customer service from the very beginning and he kept it up until the end. He helped me with every question I had about renting a space, and just made the process go so easily. Thank you!

Charissa went above and beyond to help me get my storage unit setup. Made one more thing on my to do list nit so stressful.

Charissa is awesome and an essential part of this location!! Moving is stressful for anyone. I also ask many questions and was very lost/confused about the storage unit process as it's my first time. Charissa was so patient and called me ahead of time about the reservation I made and helped me in deciding the best unit for me, the confusion I had about billing and the timing of the billing, and how things work. I was able to see the specific unit I reserved ahead of time to confirm it worked for my needs. Great customer service goes a long way and Charissa is a great example of how it should be!

Charissa was very helpful. The morning after a big storm the elevator in the facility was not working properly upon my arrival. I was stuck with a loaded rental truck that needed to be returned. Charissa was doing everything she could to get me sorted out. Luckily the elevator started working after a bit but the fact that she was so willing to help was definitely reassuring.

Received AAA+ service not only once but twice from Charissa at this location. A few months back I called wanting to pay cash and even though this location couldn't accommodate me she looked up and forwarded me to one that did. I had a change of plans and decided to store with her. She bent over backwards to help me get the unit I needed that same day. She was very professional yet approachable and made a hot draining day turn out great afterall. Charissa is certainly Lead material and I hope management considers her for higher positions in your company. Ms CHARISSA if you see this I thank you and appreciate you!

Charissa was extremely helpful with providing me a storage unit. She explained all the details thoroughly, gave me options, and has an amazing personality. Thank you for helping me today.

Charissa was very knowledgeable, courteous and helpful

Charissa did a great job explaining everything will definitely recommend this location.

Charissa was awesome and professional

The property manager Charissa was very helpful dealt with her at a previous Public Storage location always a pleasant experience.

Charissa gave me excellent customer service. She waited on me even when the store was closed. She listened to my concerns about the rate increase.that was going into effect next month. She said I could ask for the rate to stay the same. She went above and beyond when she submitted the request for the rate to stay the same. It was approved. I am so thankful for her patience and kindness. She deserves to be employee of the year!

I agree with all of the others. I have used this storage facility for years! Before covid, it was nice. After covid, it's been hard to contact anyone! The carts are all gone and they shut the restrooms down during covid... they NEVER reopened! The cost of rent is going up and it never feels safe there.

Charissa was the person at the front desk and she was incredibly helpful and informed!! What a huge help!!

Charissa was very helpful in helping me get the best possible rate for my storage needs. Definitely recommend this location to others!

Great experience! Charissa is the best!!

What really makes this PS location standout from other storage facilities is its manager – Charissa Smith. She has helped me solve problems and optimize my storage space on multiple occasions. She is extremely knowledgeable about Public Storage’s systems / policies / etc. and approaches problems and challenges with the intent to solve them. There has never been an issue she hasn’t been able to help me resolve to my complete satisfaction, and she often proactively offers suggestions that improve my experience with Public Storage. As importantly, she is always an absolute pleasure to work with – friendly, confident, and at ease. A true customer service professional.

Charisse was very nice, helpful, and professional when I rented my storage unit from here. Above and beyond customer service from her and very communicative and thorough. I would recommend this place 1 million times over!

Teresa, the site manager exemplified excellent customer service and expertise. She was professional, extremely knowledgeable and understanding of the stress one experiences from moving. She took the extra step of ensuring my rental storage unit would meet my expectations by physically reviewing the unit before my arrival. She has restored my willingness to use Public Storage as my preferred storage facility. Thank you Teresa!

Excellent follow thru on a billing issue thanks to Charissa the store manager she , was prompt and knowledgeable and DID what she said she would do- which was to call me and let me know issue was resolved! So nice in this day and age to speak to a real person who takes ownership of a problem.

I've been using the storage for a move over the past two months and have taken at least 10 trips here at this point. I was able to get a cart to move boxes once, not to mention showing up to no one there and a broken elevator. Also the cart situation is so bad (due to the lack of anyone being in the office or picking up the phone) that people are storing them inside their containers. Ridiculous ripoff for a negligent business. 4.8 stars huh?

Nashaly was extremely helpful and pleasant to speak with. She was quick to resolve any issues I had. Thank you for everything.

Absolutely, appreciate the services I received here. Tear was really helpful.

The representative Angela was so very helpful and she didn’t mind answering all my questions as well as showing me the available units! Her customer service was A1

For how much it cost not worth it

I rented from here for 2 years. Carts were broken now they don't have them at all anymore. Bathrooms were out of order all the time and one of the elevators was broken. But they kept going up on the rent.

Omgg I just to say Tear was so nice to me and got me everything I needed.

Great customer, service great energy, just a overall nice experience with you Tear, keep up the great work

Went up on My fee now I am looking for another storage place

Tear was extremely professional and efficient getting me set up.

Horrible experience with this facility. We arrived at 9am and I stopped by the office to make sure there would be carts available and the front desk person said their were. We were cleaning out our storage unit and had a lot to move. We go into the storage facility and there are no carts (this has happened many times before). We go to each floor and could not find any. I called the front desk and the person at the front had an attitude and said “well they told me there were carts, this isn’t my store”. I advised that next time she should check before misleading a customer and wasting their time. I asked what she planned to do about it and she grumbled and came over. She was able to find a cart with a broken wheel and no handle. We had no choice but to use it. Threw out my back pulling a load. The bathroom was even out of order. Unacceptable facility management and customer service.

Tear was very helpful and gave awesome customer service, will recommend to everyone

Thanks for the excellent customer service and outstanding help with helping choose the right space. Will recommend to family and friends

Wanted to give this young lady 5stars for just being a great employee and great customer service ...no unit bidder

Tear was very helpful, extremely professional & a all around great property manager for my service to me…THANKS MUCH!

Tear is the greatest!!! Thank you!!

Thanks Tear for helping me with my storage today. Went from one store to the next and you was great and excellent, will recommend family and friends.

A great experience, Tear was very informative, warm and friendly atmosphere. I'm at ease knowing my belongings will be safe and secure

Tear was the amazing.. she helped me with my situation in seconds. Her positive energy steered my day off In the right direction

Thanks for courtesy calls and keeping me up to date with my bill and balances, will recommend to family and friends

Great and efficient customer service. Tear was very helpful and friendly

I had the best experience at this public storage. The young lady Tear treats her job as if it’s her business and it was so refreshing to have someone with great customer service and integrity! Her energy and positive stance was transferred to me and I was compelled to share this. GIVE MS TEAR A RAISE!!

Tear was fabulous! She was so helpful and amazing in every regard, and I would highly recommend her and this storage location.

Thanks Tear for all your help with my storage, will recommend all family and friends

Thanks Tear for all your help with my storage, I appreciate your time and effort.

Great customer service!!!! Tear was very helpful!!!! #publicstoragecumberlandblvd

Clean, neat facility, with plenty of inventory selections. Associate, Tear, was so pleasant and helpful with assisting me in select the packing supplies I needed. She even helped me carry everything to my car. I definitely recommend for all of your packing needs!

Breath of fresh air2 experience Great customer service! Ms Rashand was very informative helpful & economical @ this time 4us combining our storage needs in one facility. The options & information proved helpful & valuable & painless. Ty.

Thank you so much Ms. Tear with your help with getting my storage. Great customer service skills, keep smiling.

Front staff was very helpful and friendly made my renting experience very easy

Tear and Stephanie were extremely professional and helpful in deciding what size unit I would need as well as how renting a unit typically goes when renting a unit. They explained every additional cost, and any additional items that may protect my items without trying to upsell me. This is my first time renting a unit, and I am leaving confident in my decision to rent with this team.

Great customer service and easy to access. Will be back

Thanks so much tear for your help with my storage will recommend to family and friends

Thanks Tear for your help with my storage today

Sedrena made my life easier. She was super informative and super nice! Would recommend !

Great attitude! Quick and efficient service. Would definitely do business here again! Thanks Teara!

Thanks Tear for all your help with my storage. Stay kind and pleasant to talk too thanks again will recommend to family and friends

Thank you for the good services. Great personality and amazing customer service Tear.

The saying “treat the customer the way you want to be treated” is epitomized here. Ebony is awesome.

It was a stressful time. Ebony calmed my anxiety and reassured me all would be well and taken care of. I was very greatful for her professionalism and patience.we got everything moved in and stored properly. Thank you for having great staff.

Ms. E.Wiley did a great job with providing me with all the information I need and my concerns. In this day in time it’s great have assets like herself at your place of business. Fantastic customer service Ebony

Love this location. The manger Ebony is always very helpful and has a great attitude.

She was Awesome!!! Got my problem solved ASAP. Sedrena was a great help, had me in and out in less then 5min

A great company is NOT defined by its services alone, its also the level of customer support it has to offer. Its NOT often I come across great companies with great services & great staff to go along with it. Ebony was so great, eager to help, friendly, professional, wonderful attitude & very courteous that I felt compelled to write a review on my terrific experience. Thanks so much Public Storage for your services, and Thanks Ebony for your professional assistance.

Ebony,was informative to the need I required in regard to the space I needed without over spending being it's my first time getting a storage space. I appreciated all her knowledge on space requirement. Thanks again, Ebony

Thank you Sedrena enough for the Immaculate service it never goes unnoticed

Thank you Sedrena for the wonderful customer service you provided

My wife and I came in inquiring about renting a unit I wanted to rent Saturday but Ms.Sedrena got us in a unit today. The best customer service I’ve ever encountered very jolly prior to renting she greeted my wife and I with the warmest smile. Awesome person

Great customer service

Sedreana provided great customer service

Very attentive they came out and helped me get thru the gate.

The manager Ms. Crystal is all about the customers. She is knowledgeable, patient, caring and goes above and beyond what I have experienced at any storage facility! When she wasn’t there, Ms. Charissa was just as friendly, helpful and knowledgeable about what I needed as far as the space size I was “upping.” I would recommend this place to any who need a top notch storage facility. Super clean, well kept, & excellent staff!

I came in the other day to inquire about a space Charissa was very patient and showed me more than one unit because I wasn't comfortable with the size of the first one great conversation nice person would recommend

Charissa S. was a breath of fresh, very friendly and professional.

My husband and I are moving from Chicago here to Atlanta Georgia and I’ve been looking at some of your public storage locations. Up until now Charissa S. Has me all of my trials and tribulations forgettable she is so nice she was so wonderful so kind and explained everything in full detail took me on a tour and just gave me the best advice ever even on how to store my items in the space you guys have done a wonderful job by allowing her to represent you at your front desk because of her kindness and her expertise I will definitely be using you and this location wherever she is as my temporary storage unit thank you. Theresa

Its cheaper than other public storages nearby but needs work for me to keep my household stuff in it. Staff was good and informative

I have been with public storage since 2017 I came to move my stuff out and I ask ms Krystal about the push card she refused to let me used it for no reason. And saw other peoples used it not good bad costumer service I called the propriety manager going direct to voicemail. I don't recommend this place. I have pictures ms Krystal need another training .she is a liar don't trust she need to smile to the customers.

krystal was AWESOME!!!!!! very patient and sweet!!!

Ms. Krystal was so helpful in showing us units that would fit within our budget and offered us several options to choose from I highly recommend her

Outstanding customer service. Thank you krystal for all your help.. you are a wonderful person. Thank you for always being professional. Whenever i come in she Always helps.. thanks

Krystal was amazing!

Thank you Krystal for everything you are always so helpful

Thank you Krystal for your great service. You made my move In very easy

You are a awesome employee Krystal.. thanks for everything you made my move very easy

Krystal and Shannon are absolutely wonderful! They are helpful and give very clear instructions on the way the property is run, how the fees are applied, etc. The customer service is excellent.

I visited this public storage location and Ms.Vanessa was very professional and pleasant. I loved her communication skills and personality.

👍🏾

Moved in on Monday, my unit was broken into on Wednesday, it was opened over night and never secured the night of by anyone from Public Storage. I was contacted the next day around 11 that my unit had been broken into and to come check on my items. That’s over 12 hours of my unit being opened and vulnerable to theft. Do not come here or use this for storage. Customer service is horrible, the care of your personal items is inexistent. Spend more money on a nicer place. It’s worth it.

Kalynn has great customer service. She offered supplies even though I didn’t need any she was on top of her job.

Great customer service, I highly recommend this facility!

Love the friendly staff at this location

This place is horrible. They have the worst customer service, elevator is always stuck or none working smoke detectors are hanging from the walls. Dusty, filthy place. It is one of the worst places I've rented a storage from it should be shut down

Thank you krystal for your great customer service..

Krystal gave me great customer service she has a great attitude and very friendly. Will recommend to family and friends

Krystal has exquisite and wonderful customer she is a wonderful asset to public storage. I do plan on recommending her to all my friends and family

Amber is awesome. Her property is well maintained and huuuuge!!! Cudos to her... She is an awesome customer service rep and will definetly recommend this place.

Sheliece was amazing. Great customer service and the place was well kept. Will recommend this place!

Krystal gave me 5 star service I will recommend public storage to family and friends

Thank you Krystal for your great service.. thank you for all you do

Great service

Thank you Krystal for your great customer service! 🙌🏾

Thank you Krystal for your great customer service

Thank you Krystal for your fabulous customer service! 😊

Krystal great service

Crystal gave great customer service.

Awesome customer service

Just finalized my reserve with Andria, very helpful and friendly, knowledgeable about property and features.

Friendly staff and clean facility!

Andria is the most pleasant wonder person I have every experience. She is the nicest kindest person and you should look for to seeing her here

Krystal the manager is amazing! She is the best!

Krystal provided me with great customer service! Shs is amazing i definitely recommend this storage facility!

Do NOT store your belongings here. My unit was robbed. Their camera's were NOT working (inside job). There were 7 units kicked in left open and mgt. was rude, acted clueless and belligerent. The police informed me that this location & South Cobb Dr. Had been robbed repeatedly. Dont go near here.

had an awesome experience here today with krystal she help me with all my storage needs.

Krystal gave me wonderful customer service she is very personable and professional thank you had a bad day she made it better....

Great service krystal is awesome and so professional...

Krystal gave awesome customer service very professional and friendly..

Krystal gave me great customer service very friendly and sweet...

Krystal is awesome she is very professional and friendly she helped me with all my storage needs

Krystal gave me outstanding customer service I appreciate all your help thank you

Krystal is so sweet!!!

Krystal gave me great customer service she help me with all my storage needs she was very professional and friendly and turned a rough morning into a better morning I will recommend this location to all my friends and family

She was great and very helpful andria

I love this property. Everytime I come to my storage unit I stop by the office just to see the friendly staff. If you are ever in need of a storage facility definitely get one here. YOU WILL NOT BE DISAPPOINTED WITH THE SERVICE!!!!

Krystal helped me today. She was awesome! I would recommend her and this facility to all my friend.

Andria was very pleasant but she speed walks. Lol. Slow down. I got a storage space and a work out!

Great place clean nice atmosphere

What are your prices for a unit that could handle several boxes and a motorcycle?

Excellent service, no complaints.

Krystal is a great asset .

Krystal is the best, this place was a hell hole before she got here...now the AC works...restrooms are clean....spiderwebs are gone she has a professional work ethics and very balanced smile.

We went to this group because it is less expensive than others that we researched. The plant is clean and well maintained. Sharon was very pleasant and helpful through the process. She provided a tour of the facility and of the space they had available. She also sold us a lock for the door. It's great when people make a shopping experience enjoyable and Sharon did just that.

I am so grateful for all of the improvements that have happened here in such a short time. Our new manager, Krystal, has gone above and beyond. She takes great pride in her work..arriving here early everyday. Her work ethic is amazing. It is so much cleaner, and it smells good too. The air is finally, finally working....thank you..thank you...thank you. We finally have someone who cares about us. It's a good feeling, and I am more at peace.

Trevion was great today, she made our rental process so easy and quick. Thank you

Trevion was very professional and fast excellent service.

Tina was very nice and informative !! Very friendly, reliable service !

For the most part, I agree with the other previous customers. The initial point of contact was great. The representative that handled the set up of my unit was very professional and knowledgeable about all of my concerns. What has now shifted my view regarding this property is that the District Manager Jay never addressed the urgent issue that arose on July 10th. I had entered the property at 8:45 pm with no problem but the code didn't allow me to utilize the elevator to get to my unit. I was on the phone with Customer Service prior to closing and their attempts at resetting the code failed. However, I must say that their efforts and empathy went above and beyond. At about 9:02 pm, I called Jay, per the number they had given me and explained that I had a flight to catch and that my belongings, including purse, keys, id were in my unit, because I had went around the corner and came right back. With all of this being said, at present, I still have not received a phone call from upper management. Not even as a courtesy follow up. I'm very disappointed that Jay never addressed my issue. I had to leave my belongings in the open space of Public Storage and return the next morning at 6 am, which my flight was clearly missed. Other than this particular situation, I was very much pleased with the service provided beforehand.

I would like to thank Tina for her great customer service. She showed me my space options along with offering me the promotions. Tina was very nice during my visit to the property.👍👍👍

Tina was Awesome and very helpful !!!

Nice staff

What ok owner and what community?

Today's experience was exasperating and exhausting but also exhilarating!

Paige was amazing !! Great customer service

Great job by the sales rep Trevion. Did good job of walking me through process!

The manager Paige love was very professional and helped me to have a clear understanding about my storage unit that I had for almost 10 years. Paige Love thank you very much, You need a (RAISE)!!!🤗😁

I had a great experience setting up my storage account - Paige is awesome!

Just leased a 10x20 - Paige was a great help and made the whole experience very easy.

Knew exactly what i needed very attentive nd caring

Ms.paige was a big help in a stressful time Thanks to Jeremy as well

Paige was very pleasant and a big help today. Very clean property.

Clean and tidy. Excellent service. Knowledgeable and friendly staff.

Great experience and customer service!

Great service today! Thanks for all of your help!

Great service and specials facility secure.

Needs remolding and not too secure

RIP OFF! Let me list the issues with this scam-based company: 1. Do NOT buy their insurance. Your homeowners or renters insurance covers your belongings EVEN in storage. (Obviously individual policies vary, but most likely.) 2. Do NOT buy the lock they provide. The same lock is available at a hardware store for half the price. 3. Those two may seem small, but this is the key: THEY DO NOT PRORATE RENT. It is 2017. Seriously? You are going to charge me for an entire month?!? I'm sure it is in the fine print of the contract, but it is still a SCAM. As for the rest of this facility, it is definitely NOT clean, and the customer service is barely perfunctory. Choose carefully if you are looking for a storage facility.

Price keeps going up. The price was $147 now its $178.

This location have the worst management skills ever. The so called manager (Ashley )doesn’t know what goes on she expects the customers to do her job;because she is always “off for three days in her own words”whenever you ask her about why your codes or whatever you need doesn’t work. No customer service skills what so ever. They need a new manager ASAP.

Tiwauna is super helpful, funny and very friendly. She made my family and I feel very comfortable through this entire experience. Highly recommended !

Great customer service, clean facility, and easy access to storage units! The property manager Ashley is always very helpful and polite. Just an overall great place!

Ashely was able to make my situation wayyyy dope! Emergency situation has my back up against the wall. Yet, unselfishly she pointed me in the right direction to a more favorable location....

CUSTOMER SERVICE IS NOT DEAD...I WANT TO SAY THANK YOU SO MUCH TYLISHA HOGAN ...THE BEST CUSTOMER SERVICE I HAVE EX YOU WERE LOCKING THE DOOR WHEN I DROVE UP..I ASK HER WHEN WILL SHE RETURN TO THE OFFICE AND ANSWER THE I RECIEVED MADE MY DAY....SHE UNLOCK THE DOOR AND SAID IF YOU NEED MY HELP COME ON IN AND LET ME HELP YOU...I HELP PAY MY DAUGHTER EVERY MONTH AND I HAVE HAD THIS EXPERIENCE BEFORE WITH A PUBLIC STORAGE REPRESENTATIVES OVER THE MONTHS ...BUT NEVER WITH THIS RESULT...THANK YOU AGAIN

Service is slow

I have been a customer for about 15 years at 2 different locations. One of the things I have always enjoyed are the employees at both locations. I knew Miss Dorothy and she was wonderful. I am happy for her that she has retired but I truly miss her. But is just so happens that someone just about as wonderful has taken her place and that is Ashley. She is a delight. She is so perfect for her position --- kind, gentle, soft spoken, informative, accommodating, offers suggestions to help with your move, pleasant, comfortable and , wow, she has a great smile !!! She is so sweet when she has to call you to tell you to get over there to pay your rent !!! I love her disposition and her calm attitude which you need in order to handle some of the things she has to handle. You really have a great employee in Ashley.

Great customer service. Ashley was very efficient!

Dorothy, Thank you so much for the professionalism, the warm and welcoming greeting, and the friendly service shown during my time at your public storage location. You are the example of what Quality means in service! Thanks, Cathy

Dorothy was wonderful! She helped me out with this being my first move to my place!

This place was very unprofessional and rude they had breaks ins and. Cant acess your unit 24 hours its not a good place to store it wouldnt recommend.

Good customer service. Dorothy was very helpful.

Customer service is very important and Mrs. Janice did not delivered that.First she bought me some boxes and told me not 2 tell the manager because he will fire her. Well long story short my items was taken from me because i made arrangements to pay my bill 3 days from the final due date. The lady didn't put it in my notes and my stuff was given away. It took management 3 whole months to get back in touch w/ me and say they didn't even save my personal items, birth certificates, photos, and i just had a baby, just weeks old...this is very sad and not the way 2 do business. If u r going through hard times i would not recommend them to no one!!!😡 it's funny how they knew my name when my bill was due but it took them 3mths and not remembering my name in regards to retrieving my personal items... Do not do business w/ these ppl...😠

Dorothy is always very pleasant, knowledgeable and helpful anytime I visit this location. Keep up the great work.

Great storage facility, Dorthy was very professional, knowledgeable, and went the extra mile to make sure I received great customer service. Awesome experience!

Very helpful and friendly staff, clean location, and was very easy to get in and out!

The location and units are clean, staff is very courteous and helpful.

So far so good! Dorothy is very attentive, kind, & patient. She provided me with great customer & the exact size storage I needed! Thanks Dorothy! 😁

Facility staff were knowledgeable and friendly, well-informed and willing to answer questions. There was a nice selection of moving aids (boxes, wraps, tape) and the paperwork was quickly finished. Thank you, Dorothy!

The on duty Manager Dorthy was of great help and very nice.

Mrs.dorothy was very accomodating at the vinings public storage and she told us it was her last day at 75204. She was very sweet and i believe she should get a raise at her new location.

Dorothy is the only person working wt this location with a functioning brain, hate being helped by anyone else...none f them know what they're doing...HIRE A NEW STAFF ASAP DOROTHY

I love this storge place they are great!!!!

The manager was extremely nice and very helpful . I defiantly use them again .

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Matt was great. Very friendly.

Our house sold quickly and we realized we would have to rent an apt. For a few months until we figured out what area of Atlanta to buy in. Having to store our furniture freaked me out. Sherry really calmed me down and helped with knowing our possessions would be safe. She was a pleasure to work with. The storage facility was very clean and well kept too!

The staff at this location are great. I would like to also add one more point. I would like to compliment Sherry on her high level of professionalism at this location. I would highly recommend this location due to the professionalism and exceptional customer service that Sherry exhibits. I would urge everyone to check out this location for yourself.

Just rented a unit last month, and so far I am mostly pleased. The staff was courteous and thorough in presenting the lease. While the automatic doors into the storage building don't always work right, the elevators have been very dependable. (I'm always skiddish about getting stuck on elevators, LOL!) The place is, as advertised, climate controlled, and it is very comfortable inside the storage building. I've been there when the staff was sweeping up on the storage floors, and I have to say that they've always been trash free when I go to my unit. I personally try to exit before dark, but even if you can't, it's nice to know that the parking lot is in a visible location. There's always activity at the QT up on the hill...and there's the back of a shopping strip w/a Japanese restaurant that faces the storage building. So I feel better with the PS parking lot being in plain view...though I'm not sure how much folks can see that far away. The PS parking lot could be much better lit. And, unfortunately, both toilets in the bottom floor storage bldg bathroom are usually stopped up. But when you're moving things and you gotta go, you gotta go! So you use it anyway...compounding the problem. I think they need more powerful toilets...the kind with the tsunami-force flush. That might help. Another suggestion: given the bookoos of dollars that storage units generate, it would be nice to see them invest in a couple of additional flat-bed dollies. There are only 3, and one is on its last leg. So on occasion, you may get there and have to wait if someone is using both of the good dollies. No fun if you're a single lady and trying to get outta there before dark! If they're worried about/have experience dolly theft, then maybe some high tech dolly exists out there with a tracker chip in it! But overall, I've been satisfied. Most of all, I have to give them kudos for caring. The day after I moved in, I got a call from one of the staffers to ask me if everything went OK with my transaction and move-in. I wasn't expecting that, so it was a pleasant surprise. And it speaks volumes about an operation when they make those follow-up customer care calls. Keep up the good work, Smyrna PS!

Sherry did an excellent job for us on 1/13/16. She was professional, thorough and helped us in selecting the supplies we needed. I would give her a 5 star rating. Carol Edwards

Alisha is always great help and the place looks great would definitely recommend this place.

Alisha was very friendly and professional. She provided great Service

I rented at this location and it's a wonderful place

My experience was great this location is located very close to all the major highway and even next door to a QuickTrip. Customer service was amazing and the employees are very friendly and also funny.

The lady was super nice . She was very understand of my situation. We was looking for storage for a move we are about to do. She gave me great information. If I decide to store my stuff in georgia I would be storing with her. A1 ser

Renelle was very helpful. She was very well spoken, nice and professional. Two thumbs up to her!

Renell was professional from start to finish!!! She helped me choose the right sized locker for my needs and didn't try to upsell me for what I didn't. She made the move-in super easy and I appreciate how friendly she always is every time I have to go to my storage unit. Thanks Renell!

I was having a very rough morning with trying to move and figure out what I was going to do about some of my things. Went into this location where I met renelle. She was very professional and helpful throughout my time there very friendly and just made my over all day better. Never knew talking about storage could put a smile on ones face and brighten up my day. But this location has an awesome staff and very clean. looking forward to meeting the rest of the staff members.

Renelle was professional, knowledgeable, and courteous. What I expected to be an humdrum experience was transformed into a wonderful example of customer care and efficient service. Thanks for a memorable experience :)

Great costumer service.. Renelle was very professional and helpful to all my needs ... Thanks again

Mrs. Dorothy was SUPER THOROUGH.

Renelle was exceptional and provided some of the best service I've experienced in years. I would highly recommend her.

Very easy, fast, professional associates. Liz was fabulous! Loaded my boxes in my car while I paid! In and out in few minutes!

Liz & Trystan were great!

I had a great experience today with Trystan. I called her on phone before I got there and she explained everything thoroughly and the process was very quick and smooth.

Renting was quick and easy. Dorothy was very friendly and had exceptional customer service.

Dorothy was terrific. She was very professional and had me checked in, signed up, and checked out in no time at all. Thank you for providing such a quality store manager at the Cumberland Public Storage location!

Required a storage unit to replace the ones we had at the condo we were selling. Dorothy answered, when we called, and she explained the process for renting and what was available. We drove over and she took us to look at the two different sized units we were considering. We chose one, returned to the office and Dorothy did the paperwork, we signed and all was doen within 30 minutes. Dorothy was knowledgeable, efficient and very customer oriented. We would recommend this location to anyone considering it.

The two ladies were very customer friendly to everyone and very knowledgeable about the storage spaces features and benefits. I've been a previous renter in another state and I feel much more informed about the choice I made this time around - based on the recommendations I received from this team.

Friendly and helpful

I got my storage space late at the end of the day and the manager Dorothy was very helpful and professional. She showed me everything I needed to get easy access to my space. Great Service!!!

I received phenomenal service from Mrs. Dorothy when I booked my storage unit. She was thorough in answering all my questions and giving me the speediest check-in possible. I love seeing her when I'm at the storage unit because she always has a smile and a friendly hello. Thank you for being an amazing associate Mrs. Dorothy! And Public Storage, please take good care of her, she's a keeper!

Great experience, Kevin was knowledgeable and very pleasant, being in the fine dining business I fully understand going above and beyond customers expectations, and Kevin Bryant did that for us, thanks Kevin

Trystan was awesome friendly and helpful. She was welcoming and a pleasure to be around.

Great experience, Mrs. Dorothy is the best!

Awsome and very patient and helpful. Ask for Dorothy

Best service by a storage facility, hands down. I would never go to another storage facility if this one is within an hours drive. Beverly's service and attention to detail was outstanding. Seamless.

This location is very clean and safe, and Dorothy is incredible to work with in the office. Would definitely recommend this location for your storage needs.

I reserved the storage space easily online. The manager Dorothy was extremely helpful in answering my questions and helping me with the entire move-in process. The storage space was clean and overall it was a very positive experience.

Great place Great people

Great personality Ava! Wonderful job!

I first visited this location a few weeks ago on Morgan's first day of work. Despite having only been on the job a few hours, she was able to provide excellent customer service. She was friendly, helpful and even made a few useful recommendations. I've since visited the store twice more in preparation for my move. She's remembered me each time and as good as Morgan's customer service was on my first visit, she's managed to improve with each visit. I would highly recommend this location, and Morgan, to any friends who are in the process of moving.

Love the service from Ms. Dorothy and Ms. Morgan all the time.

Wonderfui service

Dorthy and team were friendly and helpful! Would definitely recommend this location!

Dorothy is always personable & genuinely friendly!

Great service love them!

Easy experience with Avia!

Great experience!

Dorothy was awesome. She helped me with everything I needed!

I walked in to Public Storage to try to get a price for a small storage unit. I talked with Travis who was very helpful, asking me a series of questions to help me determine what size unit I needed. I ended up reserving a small unit for a few days and buying some boxes (which can be returned if not needed - keep your receipt!). When I came back the next day to see the unit, a young woman named Avia walked me over to see the space. She answered all my questions, was polite and very professional. The unit I initially reserved was too small, so we looked at one that is one size up and I ended up renting it. The facility is very clean, appears to be quite secure, and the employees are friendly, professional and knowledgeable. If you need climate controlled storage, do yourself a favor and check out this facility.

Service is great

This location is great! It was easy to reserve and secure the unit. Dorothy is amazing; she called me to confirm the date/time I would arrive to look at the unit, she showed me a couple of units to ensure I was satisfied. She is extremely helpful and friendly..very warm personality. The area is great, and I feel safe leaving some of my most valuable and cherished items in their care. Great choice! ONE MAJOR DRAWBACK IS THE FEE THEY MAY NOT TELL YOU ABOUT. THERE IS REQUIRED INSURANCE WHICH IS AN ADDITIONAL $11 - $15 PER MONTH. THEY DIDN'T TELL ME THAT WHEN I CALLED TO RESERVED.

Dorothy was great! Great place, great security. 5 stars on my book.

Excellent service by Dorothy Avia and Travis!

Dorothy and Travis excellent customer service

They have been really helpful, especially Ms. Dorthy.

This location is awesome! The customer service and the way they walked me through everything was the best! Dorothy, Taijon, and Travis certainly deserve acknowledgement for being so patient and kind! I'm glad I picked this particular location! Thanks again!

Friendly staff and very professional a pleasurable experience

Awesome...Dorothy & Shaun were very helpful and accommodating!

Great facility! Dorothy is VERY professional and friendly. She and her staff made me feel very welcome and important. Very knowledgeable and thorough. I HIGHLY recommend this facility. Dorothy clearly enjoys her job and is a real asset to the company!

Great service

Dorthy and the staff were great. The service was excellent and I will refer customers in the future to yhis location. Thanks for the wonderful service!

Dorothy provided superior customer service. Very knowledgeable of products and services. Highly recommended!

I've had an excellent experience at Public Storage. ANTONE and DOROTHY HAS TAKEN EXCELLENT CARE OF MY NEEDS. ILL REFER OTHERS. YOU HAVE GREAT EMPLOYEES AT THIS LOCATION.

Dorothy helped me a lot!

Dorothy did an excellent job getting me set up. What a wonderful experience. This facility is excellent.

Amazing thank you Dorothy

I had the pleasure of being assisted by Ms Dorothy to get all of my products for an upcoming move. She made suggestions and was very friendly. I even had some unused bubble wrap to return and she was just as nice the second time around and wished me a safe journey. Customer service excellence

Mrs. Dorthy and Shawn were extremely helpful and friendly!

My experience was very positive. The facility Manger- Dorothy was most helpful, professional and informative. I came in late in the day- right about to close time- but she was thorough and didn't mind at all staying and answering all my questions thoroughly and in very pleasant demeanor. This is not the first time myself or my family have rented from Public Storage but by far this was the best experience. I will surely recommend my friends seek out this facility in particular so they have Dorothy to deal with! Many thanks.

Shaun was very nice and helpful with his suggestions. He provided a very thorough walk through of the facility and it seems pretty safe with all the different security measures. Even though I will not be renting from this particular location, the friendly service convinced me to go ahead and reserve the unit I wanted at a nearby facility which Shaun reverved for me.

Great customer service from Dorothy! Nice units, good price.

Great customer service

Excellent service from Dorothy & Shaun. We have been in the facility for three years and three months.

They were very polite and helpful and took of me very well. Dorothy and Shaun were the best

Greet fast service!

Dorothy was very pleasant and professional

I really enjoyed the service and professionalism of the workers at this property.They are very helpful ,kind and always give reminders when storage is due.

Dorthy provide excellent service!!!

Special representative Dorthy is knowledgeable concerning the various unit rentals, she mentions convenient payment methods and shows patience when dealing with each individual patron. Excellent customer service.

Excellent service, friendly and courteous. Nlce location.

Dorothy did an excellent job helping me find the right unit for me. She was polite, friendly, HELPFUL and fun. The process was easy and every time I call there and need help with something she is there to help. I live out of state so having someone that is available that is familiar with my situation is very convenient for me.

I needed to put all of my stuff into storage, on short notice, as I was waiting for my friend to close on a house. I was not looking forward to having to rent a storage unit since I have never done it before. I called Public Storage's corporate number and talked to a very knowledgeable and easy-to-understand sales person. It was a relief to talk to someone competent and the prices were cheaper than I expected. I then went to the physical location and was greeted by Dorothy, who was extremely friendly and helpful. She showed me around the facility and to my storage unit. The units seemed very secure and safe. I moved my stuff into the unit the next weekend and it was a very simple process. Overall, I was very happy with the whole experience and would certainly use Public Storage again in the future. Dorothy was great and I cannot say enough good things about her.

Dorothy and her crew have been awesome to me during my year while I had to keep my 'stuff' in storage. They made a tough process very endurable. Thank you all!

I always have a great experience coming into the Public Storage location on Cumberland Blvd! Dorothy was very helpful and pleasant to work with. Very professional! I've been renting a storage with this location for almost two years now and would refer anybody to come get a storage with this location if they need one because they're friendly, professional and on top of any situation that comes up! Thanks for this great experience! ~Holli

Well, I was having an awful day trying to figure out where to store my things and i walked into public storage in Smyrna and Tray lit up my life for the time i spent in her store. Dorothy is the property manager, but she wasnt there on this day. Tray introduced herself along with introducing Dorothy as well. (in her absence) The person in reservations instructed me to get the wrong size unit and Tray fixed that ASAP. She explained the entire process to me in depth because this was my first time using storage and get this, i left my ID at at the counter with Tray and she actuallt brought my ID to me on her personal time. I WAS SO IMPRESSED!!! Upon me vacating my unit Dorothy was a HUGE help and i actually asked about a review program that they may have so i can give a review of my experiance.

I have had a unit at this location for maybe a year and I have not had any issues. I actually just got another unit last week and Dorothy was very helpful in making sure she reserved the unit for me since it was the only small size available. She is a very sweet woman and I would definitely keep doing business here and also recommend this facility to anyone inquiring. Every time I visit my storage the building is clean and the staff is very helpful. If you want help ask for Dorothy she is definitely the best and her customer service speaks volumes.

Jasmine was very friendly and helpful with the rental of my storage unit.

Mrs. Dorothy was very nice I just moved here from Dallas Tx and she was the first person besides the desk clerk at the hotel Mrs. Dorothy made me feel very welcome. She's awesome. Lori

Dorothy was very helpful!

Dorothy was very helpful with my experience with renting a storage. She is very knowledgeable. My rental went very smooth.

Very friendly staff, Ms Dorothy definitely pointed out all the fine print fees that I did not know..The elevators need to be labeled A, B, C rather than 1, 2, 3 because the storage are labeled for example A100, B220 or C322, I went to 1st floor looking for C1** and had to call Ms Dorothy back to ask her what floor am I supposed to be. Overall great customer service very friendly...There was another lady working there also which I dont remember her name, she was very helpful and friendly.

I used Public Storage several years ago and coming back for this move did not disappoint!! I had the opportunity to work with Dorothy and she was extremely helpful. She took the time to walk me through the storage building, so I could see what size unit I had reserved and if I needed to change units. She was very detailed throughout the entire process and I left GA knowing that my belongings would be safe until I get situated. Thanks Dorothy and Public Storage!!

This storage site is awesome!! The customer service was off the charts. Dorothy made sure I had all the info I needed and understood everything I was signing. This made me feel so secure about storing my items at this location.

Upon registering with Public Storage, Customer service agent Ms. Dorothy was excellent!!! She was very knowledgeable and courteous. What really impressed me was her sincerity and genuineness. Definite asset to Public Storage

As a walk in potential customer, I was compelled by the wonderful customer service given by the hidden gem called Dorothy, to sign up and once again do business with your establishment. An experience at another location [in the past], left a bad after taste and reasons to not become a repeat customer. But not only did I sign up again with Dorothy, but I was even persuaded to purchase the lock, lol. Kudos to Public Storage...I hope you have even more people to represent you as well as Dorothy does.

Dorothy and her staff are awesome! My experience has been amazing so far!

Very good service. No issues. The property guys gives a call back to check if everything is good which I felt is nice.

Auctioned off our unit with little effort on their part to contact us. Clerical error with credit card date changing. Payed them for over 2 years (around $3000), and for less than $200 (1 month late) they sold about $40,000 worth of stuff for $800. Of course we get to keep $300, after going through a bunch of hoops. Go with another place that actually cares about customers.

Great place, great price. Dorothy is very friendly and helpful. I give my high recommendation to this place. The only drawback is that the 10x10 unit I rented has two doors, while some others don't, which means I have to spend extra money for one extra lock. it's not much, but not necessary either. Other than this, this place is great and highly recommended.

I must say Dorothy and Tray were very professional. The flow was quick and simple. The location is great!!

I called a number from the internet and spoke to someone named Jack who made me a reservation at the Public Storage at Cumberland which was convenient to me. He also advised me of the size of the storage unit and gave me the number to the location. I called and made an appointment to finalize paperwork at that site. Dorothy at Public Storage handled all my paperwork and was extremely courteous and helpful. The place is extremely clean. I found the price to be very reasonable. Will use again.

The process was very simple and the online reservation makes it go even faster. There are also deals online that aren't offered at the location, so reserve online then go in. It's worth taking the time. The staff was also very friendly and helpful, especially Krystal. Thanks again for all the help.

I rented a small unit. Ms. Dorothy was very customer service oriented. Was pleasant, professional and thorough. She looked up information when I did not have it readily available and was very acommodating when making sure I understood the terms of the agreement and my options available. I would highly recommend this location.