Public Storage Self-Storage Units at 4205 Bells Ferry Rd NW, Kennesaw, GA

Traci was very helpful for me. She called and reminded me that my payment was late. She came off as a friend, not someone judging me. Then, she represented me to management. She got the late fee credited towards my next month payment and helped me with my monthly fee. Traci was just incredible and understanding. I've been at this storage facility for over five years. They keep treating me like a new customer, not like someone they already have wrapped up. Thanks again, Traci.

Fantastic staff especially Tracy Darby help my family when we couldn’t figure out which unit to get as well as help us with the lock

Traci was very professional and helpful. She walked us through everything we needed to know and was so friendly. I highly recommend this Public Storage because Traci works here!

This storage place is such a blessing and Traci made it all the more worthwhile with her excellent, kind, and caring professionalism. Highly recommend! And yes she did go above and beyond in making my transition possible, easy, and bearable the day I moved into my unit! :)

Traci made the whole process go smooth…. It was great to talk to a real person and get things situated… Great day!

Traci that works at Bells ferry Public storage is awesome. She always go above and beyond the call of duty to be helpful. She delivered excellent customer service. Thank you for your help.

Traci, the property manager was pheonemal. She was very patient and nice throughout this strained process for me! She extended a diamond and stellar service!

Tracy is really nice, very helpful, and keeps the place very clean!!!

Very friendly, and always willing to help. Gave me a new lock when the one I had was malfunctioning

Love this place! They are so kind and helpful.

great facility, i had a unit here for about a year and a half and i love the climate controlled units. unfortunately, it is extremely difficult to get ahold of the property manager via phone call and every time I visited the facility the office was locked and empty despite being within business hours.

Nice facility, great staff!

Tracy and Denise an awesome customer service team. Thier help was timely, efficient and professional. They were not only knowledgeable, but also friendly. I'm glad to know my valuables are in their care.

Traci is a wonderful person and she is very good at what she does, here at the public storage. Please, don't loose her.

Jessica and TRACI best helpers in the world. Definitely helped me out a lot trying to get a good price for storage

Cody and Traci are absolutely spectacular at their jobs. I needed help with booking a unit and Cody introduced themselves and helped me with every step. Traci was very friendly and cracked a few jokes! 10/10!

Reserved a storage unit online. Once onsite, I realized that a lager unit would be better. Next day I called and spoke with Traci over the phone. She was very helpful in securing a larger storage unit. She recommended that I go into the Public Storage office to finalize the transfer. Met Allan when I arrived. He was eager to assist with the paperwork. The whole experience was seamless and the customer service from both Traci and Allan were excellent.

Trinity was awesome. She helped us find the perfect storage for the budget. Took real care of the situation.

Traci is great! She goes above and beyond to accommodate us on a daily basis!

Traci is such a good employee. I left one storage facility to move to the one she was at. So helpful

The on-site manager “Traci” does a fantastic job with customer service and communication. PS facilities are always secure & kept clean. Thank you

My family and I have been renting a unit from this location for over 10 years. Today I went in and paid my monthly bill. I spoke to the property manager Tracy and informed her we were going to be moving out of our current unit next month. She offered some good sound advice on how to proceed with this is if we ultimately wanted to vacate the unit. As a way of saying thank you and to try and keep our business she was able to LOWER our monthly rate by 80 dollars. She also used her magic to get my next month fee lowered by over half. She even let me know if we decided to keep a smaller unit we could do that with credits from our old unit applying to the new unit. I really need a place to hide the presents hehe. It's a quite property with no issues in 10 years. I highly recommend this site to anyone looking to store things whether for 1 month or 10 years. Tracy, thank you.

Traci was great!!!

Tracie is a great manager. She always knows what to say she is a keeper

Tracie is a great property manager..is very nice and treats people with respect. Will come here anytime.

Tracy, the manager, was very helpful in getting me squared away. Had a unit elsewhere, less than 5 miles away, which was 2.5× the rate at Public Storage. Also, the PS team was great in communicating and getting my unit reserved beforehand (after searching online). Very pleased with their reasonable and attentive service.

Geoffrey was the absolute best to work with! He answered every question and was extremely helpful! All around great guy to talk to as well. Highly recommend working with him if you need anything!

Had a great experience, great price. Friendly service

Christopher helped me at the desk! Great customer service.

Christopher was so personable and easy to work with! He made the whole process swift and easy. Was in and out with a secured unit AND discounted rate in no more than 15 minutes. Someone give this guy a raise!!!

No controlled environment plus the place is falling down.

I wish unit had its own independent lighting.. Can't see a damn thing at night.

Beware I moved out after the first of the month which was the 5th they charged me for the whole month which makes no sense. I never heard paying rent for a space you have vacated this make know sense at all. Why I didn't have to pay for the whole month when I moved in.

Hillary was a big help

Hillel art was helpful

Hilary & Jill are THE BEST!

Ms Hillary was a huge help! Was very knowledgeable and got me right into a space! Highly recommend!

Very great service! We’ve been using public storage for 4 years now and today I just got another space. Tracy and Hilary were very pleasant, attentive & welcomed wit me great energy (we love good customer service!)

I had stuff stored there.

Hillary is an asset to your company! GREAT CUSTOMER SERVICE *****

Regina is absolutely amazing!!! Super helpful and nice!!! Hard to find good customer service normally these days but Regina is absolutely amazing!!!

Regina was amazing! She went the extra mile and showed me my unit and everything! Incredible person to work with!!

Great help and super easy. Was very overwhelmed with my situation and Regina helped me so much. She made me feel more than welcome and made my situation so much easier!

Regina was such a big help in assisting me regarding my storage needs and answering my questions !!! Her customer service has been very refreshing especially with the way things have been in society after the last few years! I am so pleased and thankful for her assistance and way she did her job ! She was a blessing to my day !!!

Went by to see Ms Hilary she is always a pleasure to see .

The keep your stuff for ya.

I needed to make account adjustments which I could have done with the app but I enjoyed going to the location. I recommend them when u need to store yo stuff 😊

The best in the business!

I needed to break the padlocks on my unit after losing keys and replace with a new one. My experience working with Hilary and Regina to work this out was seamless. Great customer service and they were also very helpful and warm.

Hillary was very helpful

I love the convinience provided by their mobile app and renting the unit was super simple. The app allows u to set up auto pay and open the gate remotely. My only gripe is that I can't access my unit 24hrs. It seems like a pretty self sufficient place that I'm sure is being monitored by cameras 24/7 so I'm not sure why they close it off at 9, but other than that Public storage has been a great facility to work with and I would rent from them again in the future.

Andriel was so nice and professional she got my space at the rate I wanted to pay and it was so nice and clean there I recommend everyone go to this location.

MS. HILLARY IS SO AWESOME, SHE WAS VERY PATIENT AND I REALLY APPRECIATED HER HELP.

Im already renting a unit at this location, and plan on getting another passed by earlier today and saw the unit next door is leaving and thought it would be great to get another one close to my unit. Andriel went above and beyond to help me with what I needed and gave me good instructions on how to get the storage unit once it gets vacant I really appreciated her help and am looking forward to getting the second unit .If yall need any help moving in ask for Andriel she's the best !

Bri and Hillary, were accommodating and friendly. Both are knowledgeable and were able to explain everything so that I could understand. Great place, this is my second time renting.

Yvonne at this store is very good very help. Very clean place I in joy talk to her about the place very clean and she is so sweet. Very helpful about get my stuff in her place. Of business. Thank u so much Yvonne

Nice and professional and friendly

Denean, the person we found to help gets 6 stars. The process and trouble before we found her knocks it off the 5 star experience. My daughter graduated college and needed a small space. She rented a 5x5 and when opening the door found a triangular shaped spot that was worthless and impossible to store her stuff in. She tried to call and no answer for 30 minutes. On a Sunday no less at 3:30pm. So she rented a 2nd place on faith Public storage would reimburse the first. This 2nd spot was a 5x10. She opened the door and another TRIANGULAR shaped spot? What in the heck ? Also unusable to fit mattress or other items she needed to store.....she had to get out of town that night and our rental truck was due to be returned. I called another place 30 minutes away but they closed in 45 minutes so we started to head that way (note all the time the office phone was not being answered). On the way out past the office, I saw movement and stopped.....Denean answered the door and was super helpful from the start...she had been with another customer and unable to answer the phone before, but now took us back to the 2nd spot and said oh no, and immediately called a supervisor and got my daughter upgraded to a 5x10 box shaped unit and indoors! For the same price, perhaps a few dollars less, per month! It started out very frustrating and Denean was able to make it right in no time at all. Thank you to her for saving the day!

Gated and open, but limited climate controlled units

My experience began kind of frustrating as my first unit was super small and triangular and not the size of the online rental. We went to the front desk and Denean absolutely saved the day for us. She did everything in her power to get us a new unit set up and when that unit was smaller than listed too she shared our frustrations and without question was on top of getting it fixed and us set up with a perfect unit in ac. Denean made my experience at Public Storage fantastic even with all the issues that came up. She also has a wonderful sense of humor and was a joy to be around.

Mi experiencia fue muy buena

Great customer service love to visit to make monthly payments

I have nothing but wonderful things to say about this storage facility location. The grounds are well lit and clean. The location is ideal with easy access to 575 and 75. The facility is tucked in behind the Starbucks which is nice. I particularly like Ashley who rented to me. She is always happy to assist me if I need it and has a stellar personality. I look forward to seeing her smililng face. It will light up your day.

The staff Is amazing. However Public Storage prices are insanely high now though. I moved in last year and paid $178. Has increased to $213 since the beginning of the year. Otherwise a clean and secure facility.

Ashley was amazing and great customer service!

The lady at the counter was very helpful with the process of getting a storage unit, answered any questions I had. Overall she made the experience quick and painless while making sure I was informed about entry/exit times, location of my unit, insurance etc

Vita was amazing! She took care of all our needs and helped us as the rent was increasing and we have been a loyal customer with multiple units and on autopay. She was a joy to talk to and made things so smooth!!

Ms. Vita was such a great help and very kind to assist on my navigating how to get a storage unit.

Quick and excellent service. Vita is very outgoing and provides perfect service with a smile!

Ashley and Lenssa are extremely helpful every time I go.

Awesome service !!

Ashley and Vita were extremely personable and helpful. I would definitely rent another unit here and would recommend to anyone looking for staff that care about their customers.

Please go and see vita she awesome and great person. Love her energy

Ashley showed me several units to help me find the right size for an upcoming move to the area. She was very helpful and on point! Would highly recommend stopping by for your storage needs.

Ashley and Vita are two of the BEST humans God ever created. Their hearts are filled with Love, Happiness and Joy. Please, take good care of them, because you will not find too many people like them, AMEN.

I've had a storage unit here for over four years and never had any problems. My son rented a storage unit closer to home and within two weeks had issues with rats. Needless to say we are cleaning and clearing everything out of his unit and moving it here. Very helpful and professional staff .Would recommend