My first time having a completely virtual experience with renting a storage unit. Rashand made it a seemingly easy process. Thank you for your knowledge and expertise.
Rashand
Yeah I know I appreciate the service. It was one of the things which I really respect about customer service where someone educate you on how to save money. I really appreciate that and I’ll give her a 10 out of 10. Thank you.
Great service very friendly and knowledgeable would definitely recommend.
Rashand was the best! Very helpful! 500 stars!
The storage area was clean and well-lit. After 18 months in storage, there was no dust or dirt, no insect damage, no problems whatsoever.
Rashand was awesome with helping me close out my account. Her service was very great.
alright I’m not one to leave a ton of reviews, but I have to say, Rashand at the front desk and the overall process & deal offered by this Public Storage is hands down the most hassle free, affordable, and easy process I have ever experienced with any storage place. Rashand you were extremely helpful, patient, friendly, and quickly got me all the info I needed. Straight to the point, would recommend to a friend.
Rashand and Shaundrelle excellent service
Rashand has been professional and helpful in securing and understanding the parameters of my lease. She carefull explained my contract and payment structure with precise detail. I’m very grateful to her for making this usually unpleasant experience quite pleasant.
Rashand, Carrie and Mougle did a great job with rental process and merchandise
Rashand, Carrie were great
Shawvonte Was extremely helpful and knowledgeable and help me find the best storage unit for my needs was extremely patient with my schedule Dealing with the factthat I work with the post office and could only come in at random times
Public storage lures you in with cheaper prices for storage units and then gradually raises the prices higher. From $99 to $126 now to $150 all within a little over a year for the smallest 5x10 they have. Typical bait and switch. And it's not even temperature controlled inside, the AC hasn't even been on the last few times Ive gone there.
Great service fast quick and easy! Dorsey is the best go see him today!!!
Shawvonte’ was very patient with me, she’s a great asset to the company!
Rashad was very nice and helpful
TRAVI WAS EXTREMELY HELPFUL ON JULY FIRST.STORE 29102..LONG STORY ..TELLER ATE MY NANK CARD..SHE WAS SOOO HELPFUL
Great service, thanks Rashand for all your help and kind words of encouragement!
Renting at Public Storage was so smooth! Rashand is not only super efficient but friendly and very knowledgeable. Easy gate access via the app. Great service A+
Super easy!!! Rented unit online and they send you all of the needed information in one easy email. The customer service at the physical store is also top notch. Shawvonte helped me and she made me feel like a valued customer and addressed all my questions and concerns quickly and efficiently. She had me in and out with a smile on my face so thank you Shawvonte!!
Rashand was very nice and helpful
Shawvonte was very Helpful and understanding. Good customer service.
Wow … what a great start to the day!!
RASHAND was amazing and super helpful.
Great customer service thanks Rashand
Great service Rashand and Dorsey
I’ve called almost every Public Storage facility in Atlanta, Ga. I’ve even called the home office several times. And couldn’t receive any information that I needed about me being over charged. That’s until I interacted with this young lady named Rashand at PS 5711 Roswell Road. I mean she knew her job inside and out!!!! She explained to me in a matter of seconds what some didn’t do in hours. This young lady needs a raise, no better yet she need a promotion!….And to skip over her would probably make a serious minded person less serious. But let me take that back because I just think it’s her nature to be Pleasant and knowledgeable. And my care is usually right.
Thanks, Rashand
Rashand and Dorsey gave us amazing service, very friendly.
They are amazing and so friendly at the customer service. Rashad and Dorsey were so welcoming and friendly made us laugh as soon as we walked in.
Rashand and Dorsey were very friendly and so welcoming. Top tier customer service.
Ms.Rashand friendly customer service explained the details and answered questions very friendly and thank you for patience
Shawvonte was super awesome. She made everything smooth & quick for me. Her energy was amazing & the facility was very clean.
Shawvonte was very helpful .
Rashand was extremely nice and attentive!
Rashand was amazing! Super helpful, funny, and relatable. Customer service and knowledge was excellent. Helped me download the app.
Rashand is very helpful and made my visit welcoming
Rashand great customer service. Great help!!
Rashand is amazing! So personable, knowledgeable & patient.
I spoke with Shawvonte. She was very knowledgeable and patient. I would recommend working with her
The service was amazing.The staff is very helpful especially Shawvonte thank you for all your Professionalism.
The sign up process and obtaining access was super easy! Ms. Rashand was very pleasant and helpful! I like to give kudos to this location & office for providing great customer service and a clean facility!!! Thanks for everything!
Thank you Shawvonte she so sweet n help me with my storage needs n answered All of my questions she also showed me the perfect unit thank you so much you guys Ned people like her always at the front desk she’s awesome n thank you again
Rashand was super nice and kind. She explained everything very well and made the transaction very easy. She is such a great employee.
Rashand is a very professional young woman. She was very knowledgeable and educated me on getting a storage space with Public Storage. Her customer service is empeccable, I truly enjoyed my experience in rent a space with Public Storage.
Rashand is a great asset to Public Storage.
I thank her for her time and educating me on Public Storage.
Shawante and Rashand have been very helpful and informative. Always with a smile!
Rashand and Shavante are Great! Every time I have had issues they are available and provide help
This Building is clean.
Employees are very organized and attentive to custusers. I would recommend to other people.
Was referred to someone and I can say they have great customer service and great staff
Love love love this location. Rashand is the best, she has great customer service.
I called to get information about a unit for a friend who’s relocating and I must say that I was highly impressed with the customer service that I got from Rashand. This woman had so much patience and understanding with me considering how annoyed I was with trying to get information from other places from another state by the time I called this place. She had me smiling and satisfied in the end. Thank you so much Rashand!!!
The storage is very clean and quiet. Rashand was super helpful and patient with me. She went above and beyond to help me until I got everything figured out with a smile on her face the entire time.
Rashand helped me today and did an awesome job. She made the process extremely fast and proficient.
Rashand helped me today and did an awesome job. She made the process extremely fast and proficient.
Shawronte’ was professional and very pleasant to do business with. She made a stressful situation for me a non-issue. Thank you so much!
Shawvante and Rashad were both great and super helpful with the process of getting my unit. I highly recommend this location for a smooth and easy process to store you belongings!
Great service than you Rashand
Rashand was very helpful and kind
Great place!!! The manager, Rashand, makes sure everything is perfect. She is proactive with any problem, and makes sure the customer feels appreciated. Thanks!! A+++
Great service rashand has customer service and helps me with any concerns she great response and very caring
Rashand and the team were efficient, friendly and made the entire rental process seamless.
Nice location, manager very knowledgeable, it would be nice if she has extra help at the front desk .
Very helpful and a pleasure to do business with
Rashand helped me today and did an awesome job. She made the process extremely fast and proficient.
I like this location nice and clean and manager Rashand very funny and cool
Rashand very nice and helpful
Rashand was very friendly very helpful
Rashand is very good person you attention is very very nice
Rashand was amazing and assisted in all our needs for moving! I highly recommend this location for your packing supplies!
Rashers is a great person. Fantastic service.
Julia was great, gave me the best customer service experience!!
Great location and property clean
I have had this storage for over 2 years. This is the second time you guys blocked my account on the 3rd of February and I been in the hospital since the 2nd of February but at least I thought enough to try and post. Yall sent me emails testy I can't respond and now yall wasn't extra money. I pray noone here ever gets sick cause they definitely didn't respond to my voice mail or emails
When i arrived i need to upgrade space and Shannon was on duty. She is a manger at another location but was filling in for someone on this particular day. She was a dream to work with. very professional and made me feel comfortable all afternoon while i moved my stuff in. Also, another one of her colleagues, Onika was working with her and was a major help to me as well. Thank you both!
I would like to Thank Onika with helping me rent my space you can tell she really care about her property
Kudos to Onika, as she does the best she can whenever she's readily available. She's goes above and beyond to be helpful. At this particular location, I always have to try to get the timing right whenever I go here because as it turns out she's the only person working at the location (at least that's what it appears to be whenever I visit)! I'm not one to tell people how to run their business but it seems to me one person may not be enough the entire day to guarantee good customer experience. I must also mention that the elevators are a little scary, and in a state of neglect it seems. It's not fun riding them.
Onika was very helpful. Great service.
Onika was great. She stayed late to wait for me in traffic. She made sure I had all the boxes and materials for my long term storage. I’m never really one for reviews, but I felt I should this time.
This location has definitely improved Monica is doing a great job
When I was there Onika helped me she has outstanding services for customers. She was very patient and I thank her for that .
Not sure how this place has such great reviews, it’s literally a dump the A/C barely work and the staff is never there and when the staff is there they’re rude. The price has gone up twice in the last 6 months. They put you on a time limit to unload and load your belongs that you pay rent at. Definitely wouldn’t recommend it’s way nicer storage units it’s just minutes away. I finally moved out and went to the Extra storage space down the street, WAY better service and quality of building. This place just lost a long time client.
Avoid this place at all cost. It's cheap but you get what you pay for. The place is absolutely disgusting. Roaches everywhere. Water leaking into storage units. And "climate control" is debatable. It's hot as hell. The people are never in the office during advertised office hours. And the interaction I have with staff have been terrible, very rude.
Review of the new property manager William Miller. I had trouble getting in the gate and my code would not work. I didn't even have to call them he called me! He kept me on the phone while troubleshooting and ensured that the new gate code would work. He was polite, professional, and efficient. Major difference than with previous team members.
The Manager William was very helpful in suggesting my 5x5 unit for the amount of stuff I had to store that unit came insured up to amount of 5000 dollars which by Public Storage for the first month and it's on 15.00 month I would this was the best customer service I've had in a while I wanna thx William for be so kind and helpful in my situation
Friendly helpful staff. Safe place to store your goodies.
William Miller at 29102 was just wondering!!! He was a pleasure to work with.
Had a great experience setting up my storage with William Miller, not only extremely knowledgeable about the different storage area sizes, but had very valuable advice on which boxes to use depending on which items I was planning to store. 5+ stars for William Miller for sure.
I’ve been renting an unit at this place a long time and the costume service her is terrible! Today is the worst day so far. I’ve been knocking the door for more than 1 hr, calling it and I can hear someone talking on the phone and refusing to open the door. Even if it’s a break I don’t think it takes more than one hour! I need the cart and they are keeping it . I have time to be somewhere else, they are just non professional and selfish when comes to clients. I’m talking about today but happens the same when you try to call to ask questions . I don’t understand why come to work if you don’t want to work
Bianca has been the biggest help getting my team a storage unit! She is very personable, kind, and hilarious! You’re lucky if she’s the one helping you out :) Thanks Bianca and thank you Public Storage for hiring awesome people!
Bianca was super helpful and help me get everything reserved over the phone. Highly recommend her and this Public Storage location!
Onika was fabulous! Very nice and helpful!
Excellent customer service and great deals!
Need a storage? Trish’s here for you!
Trish is literally it honey, she makes going to the storage unit feel like you’re a kid going to the candy store! 10/10 recommend
Trish is literally my main bitchhhh honey she is so nice. I came in on a freezing winter day and she told me just made the hottest chicken pot pie and she gave me a piece. She was so sweet helping us set everything up in this beautiful facility and I can’t wait to see her smiling face every time ❤️❤️❤️