Public Storage Self-Storage Units at 1679 Cobb Parkway S, Marietta, GA

Al is good and fast happy with services provided

If you like being treated like just another number and being belittled and talked down to by Al and not having your items being treated w/respect and being eaten by rats and then being told that even though you have over $2000 worth of damage from the rats and the insurance that you’ve been paying monthly on will only pay $250 for vermin coverage then go ahead and store your items here. But if you want to be treated w/respect and dignity and your items being treated as a priority then go somewhere else don’t store your items here.

This location didn’t have the unit size I wanted but Al went above and beyond finding a similar sized unit at another nearby location, he transferred my reservation and kept my price point the same. Amazing customer service

Al was very informative and helpful

Satisfied with the quickness and efficiency of this location. The manager on duty Al walked me through each step told me about the unit and walked me to my unit after I finished and showed me how to do everything to secure my unit. I'd recommend this place to all my friends

Fast check In with no appointment, Al was knowledgeable and efficient.

Just to provide an additional update so consumers know what they will be in for after the rats have destroyed your personal items and you leave the property cleaner than it was before renting the unit. I evacuated before the due date early morning but still getting hit with a fee where as when I spoke with a customer service manager Michelle she stated that there is a note on my account about waving the fee however collections would need to speak to me first about my review posted of the infestation or work something out which I have the phone recording. I received a call from a person named Tiana as well about my truthful review. If this is not cleared up of my name and the account balance due because I owe nothing and have the right to post photos of what happened to my personal property I will seeking legal action against this company as well as individuals. Please people read the reviews before you rent! You know who I am.

Don't store your items here. It is rat infested and their personnel/staff/management and home office does not care. The insurance that they get you to pay monthly for doesn't cover for vermin except for $250 even after all the damage that these rats are doing to people's personal property. Their insurance only gives you full coverage if someone breaks into the property or gets caught on fire. These rats are huge and they are terrorizing the units; urinating and depositing feces everywhere. Staff knew that these rats were here and destroying peoples items and they either ignored people or lied and said that they were filing claims on customers behalf knowing that the insurance wasn't going to cover all their items. And then were blaming customers for not taking their things out sooner or keeping their items in the storage for so long. This company shows no type of consideration, their customer service in person and on the phone is unethical and very unprofessional and they still want you to pay their monthly rising fees until you can afford to get your items out and take it somewhere else instead of compensating people and offering refunds for the months that peoples things were knowingly being damaged.

If you want your items ruined by rats, to be provided by horrible customer service by property “Manager” Al, the constant rental increases and fake charges to your account upon vacating then this is your stop. Ask any of the current tenants about the rat situation at this location.

Al is super fast and was a lot of help

Shay was such a great help!! She went above and beyond to assist me. I was having issues with the storage unit I originally purchased but she was able to transfer me to another storage unit easily. Shay made sure I was happy and handled my issues with a smile on her face. She made me feel at ease. Thank you Shay!!!

Al is a amazing employee, Very helpful and i walked away extremely satisfied

Came by to look at units because I'm moving to the area, Al walked me through each step of the process and made it one less stressful decision to make when it comes to storing. He was straight to the point, knowledgeable and professional.

Stop by and miss Julie help me with all my concerns 😄

Helpful customer service from Sam thank you for all the help.

Ebony is so knowledgeable and kind. She's been very helpful and made sure u got the right size for my needs.

Shay was amazing and very helpful !

Ebony is great!!! Whenever I need help with something...especially the app....she is always willing to lend a hand.

If I could give half of a star I would. The customer service was atrocious, it's a storage unit , I don't understand what's so hard about answering phone and being in the office when people come . It took 2 days and 2 trips and me waiting around 2 hours the first day for some one to come into the office and just now another hour and 30 .....people if we do not like the jobs we are working , then let's not ruin everyone else's experience at a business just because your not motivated enough to go do what you really want . Your causing these businesses to fail !

I just want to say that the property manager Ebony at my location is awesome!!!! She’s a really nice and helpful person.

Inquired on a new unit and the agent was very courteous and professional. The facility was also very well maintained.

Lenssa and Ebony are great

Good storage business. Good value. Easy access.

My husband and I rented out a space today. Ebony, the receptionist was amazing. She was very professional and efficient helping us get into our storage! She went above and beyond! Thank you, Ebony you are awesome!

Andriel at public storage located at 1795 Cobb Parkway was amazing. She displayed great customer service. She was very patient and thorough through the whole process. She demonstrated courtesy and compassion. I recommend future customers to visit this facility thanks.

Came too see a space, very nice people working there, professional.