Jackie was amazing! As soon as i walked in she greeted me and was very knowledgable of the entire property, from pricing to the size of the unit! I officially have a storage space because of her and i am forever grateful! Thank you Jackie!!
Ms. Jackie was an amazing help. Very caring and informative.
Ms Jackie is truly amazing, she’s friendly, helpful and a professional. This location is always clean as well, thanks Ms Jackie for all you do! God’s Blessings 🥰🙏🏽
Ms. Jackie was very professional, great attitude and enjoy what she doing to satisfy her customer to the upmost. It is very hard to find great customer service, leadership and appreciation. Great job Jackie, keep up the great work.
We just rented a unit at Public Storage. It’s very clean. Access is a multi-step process so we feel safe. The app works well. It’s indoors and climate controlled, a plus in Atlanta. The office personnel are friendly and informative. We’re glad we selected Public Storage.
Received a call from Pm about a google review. I appreciate her reaching out she was very nice. I think her name was Kalea
Yes I was very pleased with Ms.Jackie.She was very friendly and professional. She even suggested that it would benefit me to pay my storage up until November. Very pleased to see that it is kept clean.Ms. Jackie was very helpful and I would gladly rent again if needed.
Poor customer service, nobody never in place on the phone; I have moved out of my unit and keep getting billed.
It's gotten so much better. Carts available at the storage building instead of the office up the hill.
Ms Jackie was amazing... So sweet and helpful during my rebting process.... So much appreciated.....
Ms Jackie is the best associate for public storage… she goes above and beyond her duties for customer satisfaction… Keep up the good work Ms Jackie..
OMG! All I can say is Miss Jackie!! I was a bit hysterical from everything that was going on in my life when I came to Public storage, Miss Jackie was very patient, and also very understanding. She was very thorough and explaining everything. Miss Jackie made everything so much easier for me. I really appreciate her.
Ms Jackie was awesome she really took her time and answered all my questions
I needed information about a storage unit today. I talked to Mrs. Johnson she was friendly and took her time to tell me about different units sizes and prices. This place was clean and didn't smell like the first one I visited. Thank you Mrs. Johnson.
Ms. Jackie is a wonderful pm. Great customer service.
MS.jackie was so helpful the whole time a made everything very easy for me.
I had a great experience. I appreciate the kind customer service & how knowledgeable Ms. Jackie was.
Customer service is poor. Nobody on the phone knows what they’re doing or what they’re talking about - I’m assuming due to poor training. All they do is transfer you around or will tell you to call 911 for further assistance. (like what???) Also, don’t expect to be connected with property manager after hours. Won’t be choosing Public Storage ever again.
UPDATE: had to call back because I was confused on some payments that were being charged to my card. Dealt with a lady who had an EXTREME attitude- long story short: this company is scammy. the “promos” all end up being a scam. The agents/representatives just tell you false information and later on when you tell them you were told different, they don’t do anything about it. Just go to another storage unit- there’s a lot down the street.
This is the best storage business I've been too very professional and very nice there's an employee there name Ms.Jackie she is a sweet heart help me with all my questions other storage business need to have an employee like Ms.Jackie
Ms. Jackie was a great help with all my storage needs thank you Ms. Jackie
Jackie was amazing. Thanks for working with me.
Ms. Jackie’s service was so professional and welcoming! I am so happy to be renting from public storage because of people like her. Thank you Ms. Jackie!
Great experience with Ms Jackie very nice and polite
I was such in a rush and I was very inpatient. But, MS. JACKIE WAS VERY NICE, PROFICIENT, AND RESPECTFUL. she demonstrated true class and professionalism. The place was clean and welcoming. I am a Happy customer for sure thanks to ms. JACKIE
Ms Toni was very kind while helping me access my unit and also with questions I had. Thank you for the good customer service
No matter what business it is. It’s the people that make the greatest impressions. The service and efficiency I received from Jackie was the energy I didn’t know I needed going into the weekend. Thank you!
Jackie is an amazing lady. She made my move in stress free. Thank you Jackie
Called the office and spoke with JACKIE to discuss my monthly billing. Jackie listened to my concern and reviewed the bill with me. She provided me excellent customer service, her tone and manner diffused the situation and my issue was resolved professionally. Jackie is truly an asset to Public Storage and a breath of fresh air in a world where customer service has become the exception not the norm !
Toni Moore is so very helpful she helped me get started.
Smoothest process ever. They’ll let you purchase your unit online to honor their promotions and if you rent close to the end of the month, your first payment is super prorated. I rented February 28th and my March 1st payment will only be $7. Great people working all throughout the facility. Super glad I chose this location.
Great service, Monique was very helpful. Quick and easy to get unit space. Thanks a lot
Ms.Monique customer service is outstanding very accommodating knowledgeable and just out right a vibe made my experience extremely pleasant
This staff at this location is amazing. They are always super helpful and willing to assist with any of my storage needs.
I have been with this storage company for almost 4 years and it has been great.
Such an awesome location. Monique is an excellent manager. Very helpful. Will recommend. Clean, pest free. Tenants also respectful.
No good place, it feel unsafe and the building is dirty also they charge to me one month after I notify that I leave the space and to this date I don’t recibe any refound Not Recomended absolutely
Ms. Monique at Public Storage Cumberland Blvd is the best. She provides excellent customer service and is always willing to help. I had an issue with a refund she did not stop until my issue was resolved. Thank you Monique for excellent customer service!
Very appreciative of the customer service at this location
They will keep you informed monthly of your storage unit and the management team go out their way to insure the property is inspected and secure
I've been with this location since 2018 and they have always been helpful. Never harsh but insightful and pleasant customer service! The property manager is exceptional! I recommend this location.
Monique was a tremendous help in assisting me with securing a storage unit. Her friendliness and willingness to go above and beyond were greatly appreciated. Thank you, Monique!
Had my stuff here for a year, smooth and easy check in and check out experience!
Great experience… I was in and out and all my needs were met….customer service was amazing
Great! Monique’s service skills exceptional. She answer all questions I had over the phone then when I came into the store she made sure all paper was correct with no problems. I appreciate that because I was a little difficult
Hello.
Monique did an outstanding job when we went to visit our storage unit. She assisted us beyond belief. I am proud that public storage has employees like this. Regards.
It was and awesome experience the lady have very good customer service monique arkorful was very polite and professional.
Monique so helpful and nice the facility was very clean
I worked with Kyle at this location and he was amazing! Excellent customer service from the very beginning and he kept it up until the end. He helped me with every question I had about renting a space, and just made the process go so easily. Thank you!
Great service and Monique was wonderful. I'll definitely be using them/ this location for now on of I have to move in Smyrna,Ga.
Charissa went above and beyond to help me get my storage unit setup. Made one more thing on my to do list nit so stressful.
Charissa is awesome and an essential part of this location!! Moving is stressful for anyone. I also ask many questions and was very lost/confused about the storage unit process as it's my first time. Charissa was so patient and called me ahead of time about the reservation I made and helped me in deciding the best unit for me, the confusion I had about billing and the timing of the billing, and how things work. I was able to see the specific unit I reserved ahead of time to confirm it worked for my needs. Great customer service goes a long way and Charissa is a great example of how it should be!
Received AAA+ service not only once but twice from Charissa at this location. A few months back I called wanting to pay cash and even though this location couldn't accommodate me she looked up and forwarded me to one that did. I had a change of plans and decided to store with her. She bent over backwards to help me get the unit I needed that same day. She was very professional yet approachable and made a hot draining day turn out great afterall. Charissa is certainly Lead material and I hope management considers her for higher positions in your company.
Ms CHARISSA if you see this I thank you and appreciate you!
Charissa was very helpful. The morning after a big storm the elevator in the facility was not working properly upon my arrival. I was stuck with a loaded rental truck that needed to be returned. Charissa was doing everything she could to get me sorted out. Luckily the elevator started working after a bit but the fact that she was so willing to help was definitely reassuring.
Charissa was extremely helpful with providing me a storage unit. She explained all the details thoroughly, gave me options, and has an amazing personality. Thank you for helping me today.
Charissa did a great job explaining everything will definitely recommend this location.
Charissa was very knowledgeable, courteous and helpful
Charissa was awesome and professional
Charissa gave me excellent customer service. She waited on me even when the store was closed. She listened to my concerns about the rate increase.that was going into effect next month. She said I could ask for the rate to stay the same. She went above and beyond when she submitted the request for the rate to stay the same. It was approved. I am so thankful for her patience and kindness. She deserves to be employee of the year!
I agree with all of the others. I have used this storage facility for years! Before covid, it was nice. After covid, it's been hard to contact anyone! The carts are all gone and they shut the restrooms down during covid... they NEVER reopened! The cost of rent is going up and it never feels safe there.
Charissa was the person at the front desk and she was incredibly helpful and informed!! What a huge help!!
Charissa was very helpful in helping me get the best possible rate for my storage needs. Definitely recommend this location to others!
Great experience! Charissa is the best!!
What really makes this PS location standout from other storage facilities is its manager – Charissa Smith. She has helped me solve problems and optimize my storage space on multiple occasions. She is extremely knowledgeable about Public Storage’s systems / policies / etc. and approaches problems and challenges with the intent to solve them. There has never been an issue she hasn’t been able to help me resolve to my complete satisfaction, and she often proactively offers suggestions that improve my experience with Public Storage. As importantly, she is always an absolute pleasure to work with – friendly, confident, and at ease. A true customer service professional.
Charisse was very nice, helpful, and professional when I rented my storage unit from here. Above and beyond customer service from her and very communicative and thorough. I would recommend this place 1 million times over!
Teresa, the site manager exemplified excellent customer service and expertise. She was professional, extremely knowledgeable and understanding of the stress one experiences from moving. She took the extra step of ensuring my rental storage unit would meet my expectations by physically reviewing the unit before my arrival. She has restored my willingness to use Public Storage as my preferred storage facility. Thank you Teresa!
Excellent follow thru on a billing issue thanks to Charissa the store manager she , was prompt and knowledgeable and DID what she said she would do- which was to call me and let me know issue was resolved! So nice in this day and age to speak to a real person who takes ownership of a problem.
Nashaly was extremely helpful and pleasant to speak with. She was quick to resolve any issues I had. Thank you for everything.
Absolutely, appreciate the services I received here. Tear was really helpful.
The representative Angela was so very helpful and she didn’t mind answering all my questions as well as showing me the available units! Her customer service was A1
For how much it cost not worth it
I rented from here for 2 years. Carts were broken now they don't have them at all anymore. Bathrooms were out of order all the time and one of the elevators was broken. But they kept going up on the rent.
Omgg I just to say Tear was so nice to me and got me everything I needed.
Great customer, service great energy, just a overall nice experience with you Tear, keep up the great work
Went up on My fee now I am looking for another storage place