Public Storage Self-Storage Units at 5920 W Plano Pkwy , Plano , TX
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6
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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3'x3'Online only price$ 17/moSmall 3'x3'- Climate Controlled
- Locker
- Upstairs/elevator
$ 17/mo $19Best Price LabelHurry! -
5'x5'Online only price$ 33/moSmall 5'x5'- Climate Controlled
- Locker
- Upstairs/stairs
$ 33/mo $43Best Price LabelHurry! -
5'x10'Online only price$ 78/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 78/mo $103Best Price Label1 unit left! -
5'x10'Online only price$ 99/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 99/mo $132Best Price Label1 unit left! -
10'x10'Online only price$ 110/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 110/mo $147Best Price Label -
7.5'x10'Online only price$ 115/moMedium 7.5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 115/mo $153Best Price Label1 unit left! -
10'x10'Online only price$ 129/moMedium 10'x10'- Outside unit
- Drive-up access
$ 129/mo $171Best Price Label1 unit left! -
10'x12.5'Online only price$ 135/moMedium 10'x12.5'- Climate Controlled
- Upstairs/elevator
$ 135/mo $180Best Price Label2 units left! -
10'x12.5'Online only price$ 137/moMedium 10'x12.5'- Outside unit
- Drive-up access
$ 137/mo $182Best Price LabelHurry! -
10'x10'Online only price$ 138/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 138/mo $183Best Price Label1 unit left! -
10'x15'Online only price$ 147/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 147/mo $196Best Price Label
Nearby Self-Storage Locations
Self Storage Near
3750 Marsh Lane
Carrollton
TX
75007
Self Storage Near
18004 N Preston Road
Dallas
TX
75252
Self Storage Near
500 Talbert Dr
Plano
TX
75093
Self Storage Near
2640 Kelly Blvd
Carrollton
TX
75007
Self-Storage Near Plano
Resources from the Help Center
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See what fits in different storage unit sizes
Plano Storage Units Near Dallas North Tollway and President George Bush Turnpike
Plano storage units near Dallas North Tollway and President George Bush Turnpike can help you get organized quickly. Public Storage in Plano offers indoor storage, outdoor storage, climate controlled storage, and even covered parking.
If you just need a place to store everything needed for a trip with a four-legged friend to NorthBark Dog Park, or a set of golf clubs to use at Gleneagles Country Club, our 5x5 storage units are here to help.
Surrounded by some of the best parks in Plano, including Steeplechase Park, White Rock Trail Park or Katie Jackson Park, a 5x10 storage units can be an ideal storage spot for outdoor recreational gear, including hiking boots, backpacks, bikes and athletic equipment.
Families who are quickly outgrowing their current space can take advantage of a 10x10 storage unit to clear out boxes, wardrobes, dressers, mattresses, couches, kitchen appliances and couches to open things up a bit at home.
This facility's location makes it a convenient storage stop for customers on the east side of Denton County, as well as the west side of Collin County. With our spacious 10x20 storage units, local businesses can get extra inventory out of the way for a more productive workspace.
Public Storage in Plano is proud to offer a selection of both indoor climate controlled storage units and outdoor storage units with drive-up access. And when you need to get your driveway back, we also have covered parking for boats, RVs, and automobiles. No matter what you need to store, our eRental program gives you the convenience of booking a contactless move-in on your schedule, so don't wait another minute to start getting organized!
At this Plano Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 374)
The girl that works the desk, Misty, is extremely professional! She went above and beyond to assist with some issues caused by chaos in my personal life, & made sure I understood that my belongings were safe/secure. As an added bonus - She’s also hot!
The property was real clean. Lady at desk answered all questions, professional attitude and with a smile
Excellent customer service!!!
Misty was the best. She was super helpful getting everything setup, and even stayed late to get it done. Place is very clean. Excellent storage factory.
Misty was Excellent!!
I so love Misty soon as I entered the building with her I felt comfortable she was so helpful in all angles of helping get the perfect storage space I needed .....Thank you MISTY......Lunch date /dinner date any time....thank you so much
Kandi and the gentleman were so much help even after having trouble with my reservation they went above and beyond and gave me an even better unit for and price. 10/10
Missy at Public Storage Plano was amazing today helping me get setup. Absolutely the best!!!
Awesome
Do not patronize Public Storage, they are disorganized, unprofessional, poor customer service, their managers will not return your calls but yet will sell your belongings while you are still paying them. Customer service reps will hang up on you. It is a shame that a service organization will treat it's customers in this manner. DO NOT STORE AT PUBLIC STORAGE. STAY AWAY
The PS CSR that helped me choose the best suited unit for my storage needs was named Misty. She was informative, knowledgeable and eager to help. She even helped me choose a few products to help aid in my move. The property itself was in pristine condition which left me with a feeling of assurance that my belongings are safe. I will recommend PS to all of my friends and colleagues especially this location and even more so, Misty! Thank you!
Misty the manager was fantastic. Very helpful with setting up a time to see my space and make sure all my questions were answered. The space is clean and had carts ready and available.
Awesome customer service and great team work
Muy buen servicio de parte de la señora Alex y de Antony les daría la p estrellas si pudiera
If I could give 1000 stars I would! Ed has been incredible since DAY 1, we just relocated our business from overseas and it has been a huge headache trying to find a suitable storage facility for our stock. Ed has been incredibly helpful with helping to organize delivery of the shipping container as well as finding us the most suitable unit for our needs. He is super friendly, funny, and always ready to work even when he should be enjoying his day off! I would 100% recommend 5920 W Plano Pkwy Public Storage to anyone in the area, clean facility, large units, and responsible and communicative management.
Mr Ed was amazing. He made the whole process very easy and was very professional and a very good comedian. I would recommend his location without hesitation to anyone in the surrounding area. Storage was clean and had no problems whatsoever Thanks again
I couldn't stop laughing with Es and Alex, super awesome people
Ed and Alex are the exact people we need everywhere for customer service! They were direct, honest and helpful. I enjoyed their humor and their personalities. I am very excited to have a storage unit with them. I know I will be able to count on them if I ever have any issues or questions. Ed and Alex thank you so much for all your help!
Ed was really helpful and made the whole process east to get my space.
Property manager Ed and Dm Alex are awesome. helpful, friendly and knowledgeable. They made my move in swift and easy.
Great experience! So kind and easy to work with. Ed is so awesome!
Ed , was the nicest person at public storage I have ever met , he we so helpful at a time I needed a storage facility! I have used public storage over the years and this is the cleanest and nicest one yet! I hats off to Ed , he is an asset to your organization!
Ed is amazing and always helpful! He does a great job helping you figure out what size unit you need, as well as helps keep you informed of the deals they have.
Ed is great!! He's very friendly and loves soccer, like me.
Ed was great help!!! He was extremely helpful and very nice!
Ed does an awesome job. He goes above and beyond to provide exemplary customer service.
Staff was very caring to my popped tire, allowed me to hang out out front until my buddy got here to help fix up my tire. I didn't catch the name of the man who helped me but he is from Africa directly and was extremely pleasant and friendly. Wanted to thank him so I hope this reaches him
No answer on the phone and I need to get things out of my storage unit and I rented a uhaul truck for moving everything near me and sell most of it
The service provided by Ed the manager was excellent. He went above and beyond to assist me with my storage requirements.
I came in today to make a payment on my storage and spoke to ED and he was very helpful and courteous.
Bailey and Ed were a huge help. They identified my need and I was assigned the perfect unit for my budget. Thanks again!!
Ed always the best service
Excellent service, Ed was very patient answering all my questions and made sure we got the right size and price. Highly recommend this locstion.
Great service !!! Will definitely use them for storage for now on.
I had just relocated to Texas from Washington State and Ed was such a gem and so helpful. I made my reservation on line but upon my arrival I realized I needed a bigger unit. Ed took his time and showed me some different options to make sure I had what I needed. Very easy to talk to and funny. He made what could have been a stressful situation so pleasant. If you need a storage unit please use this location. Ed will take EXCELLENT care of you!!
This location is kept up with excellently! I had just visited to determine prices for storage, as I am moving soon, and the employee was super helpful and kind! I believe her name was Lily.
Ed was very helpful! I feel safe knowing that he lives on the property. The doors to the unit are different than at another company's storage facility. However the rates were competitive and it is a good location.
Great service at the front desk by Ed! Thank you for all your help
Exceptional move in process! Ed was awesome and explained everything in detail. Great personality as well! Definitely recommend the Plano Pkwy location 100%!
Very nice person to deal with
Ed is great to deal with. He called one evening when one of our workers forgot to put the lock back on the storage until. He put a lock on our storage unit until we could make it back in.
I would recommend this Storage to everyone! They are very helpful and friendly. The manager on his day off even came and helped me with my storage unit. Thank you!! Thank you!!
Mr. Ed was extremely RUDE, and unhelpful. He is bold face lier and distasteful. I’ve had few issues since I started with location in July. It’s hard to get refunds when you are charged in error, customer service is rude and not consistent with company information, my unit door was broken and badly repaired. I’ve been waiting for call back and couldn’t seem to get straight answer and the regional manager hasn’t return my call. Definitely will never use property again. Update to my original review: I asked to be moved and/or have the unit repaired and was advised by regional manager the door was fine and due to COVID they couldn’t get parts and it would cost more money. Now all my property was stolen and I was never notified that unit had been robbed. Ed told me I was disturbing him and make claim. How does thousands of dollars walk away?! DONT RENT HERE YOU WILL REGRET AND END UP LOSING ALL YOUR BELONGINGS. And cameras don’t work sounds like inside job. But this is not the end of this and my attorney/ police are looking into this matter.
Ed helped me select the right size unit for my morning be. Very helpful!
Muy buen trabajo Ed estamos felices con su servicio
ED es una buena persona buen trabajo ED
Ed was super helpful, we had just moved and ran into so many issues but he was friendly and tried to help anyway he could! Highly recommend this specific public storage!!
We’ve had units at Public Storage on Plano parkway for many years and Ed is the best. He always comes to check on us to make sure we have everything we need. He’s extremely helpful!
Have used several units at this location for years. Always clean, neat and the best service I have ever seen. Ed is always very professional and helpful. Location and staff is A+++.
I’ve used this storage since about June 2020. Ed helped me get my things situated during the pandemic. Today I moved out- Ed has always been kind and helpful. The storage space was larger than expected and has kept my furniture in great tact for two years. I’d highly recommend this location, especially since everything is on one floor and air conditioned.
Ed's customer service is Excellent and the facility is very clean.
Very good attention and service from Mr. ED. 👌
Ed excelente servicio
Ed is great guy to deal with. Very friendly and helpful. Can't wait til my next visit to say hi.
Wonderful staff and clean facility. Ed was very helpful since we are new to the area.
The manager Ed has been a pleasure to work with. He always seems helpful and has a can-do attitude. Nice place and he keeps it real clean.
Manager was very helpful and got me in quckly!
I recently found myself looking for a good place to store my items. I found Public Storage by reading all of the reviews. Let me tell you that my experience has been great the manager's name is Ed. He was VERY helpful in helping me to obtain my storage unit. He even helped me on his day off. The rates are good, but the customer service is what made me decide to store my items here.
Ed is courteous and professional. The rental space was clean on move in, and the property is well kept. This is our second storage space at this location, and we’ve never had an issue due in no small measure, I am sure, to Ed’s attention to detail.
Best management I've experienced from a storage facility by Ed the manager. SUPER nice and accommodating.
Amazing how friendly & caring Ed is about his taking care of customers!!! I would highly recommend storing here! Great facility, great environment!
Ed was great, he’s the manager! Very nice guy! He needs a raise✨
Ed helped me with everything I needed and gave me so much insight on the storage unit! Quick and easy.
Ed was great to set us up in no time and he is very friendly...thanks Ed.
Price was better than others we checked. Place is clean!!! Although it is only open until 9pm. It's ok... & Ed, the Mgr, was ok too 😉 he will be your best friend as soon as you walk in the door. You go Ed!!!
Great and friendly, Ed was super helpful getting me the right size and price at the right location.
Ed is wonderful guy amazing job thank you my friend
Ed is great and has always been willing to help with whatever was needed. We’ve used this location for years.
Ed has been the best to work with. He cares about his location and his customers. He provides the absolute best customer service. Thanks Ed!
Ed was so helpful!
Rented a unit from Ed today. Very pleased with the customer service Ed provided, he made the process simple. In and out in less than 30 minuets.
Ed gives great customer service , always friendly and goes out of his way to assist you.
The Manager is a great worker and helper. Always available or he will return your call right away. Thank you Ed.
This location is amazing! Ed has gone over and beyond for me. My storage is on the top level and left my stool, thankfully he had one and was able to assist me! Thank you so much
A lot cheaper than the usual down the road, and Ed was really was really helping.
Great customer service. Ed was was very helpful with pricing and getting the right size space.
Ed made things super easy and convenient. Got my unit last minute and was able to set up the app and start moving things in easily!
First day as a Dallas resident after moving all the way from Chicago, IL, Ed made it super duper easy and quick for us to get our storage unit set up! Couldn’t ask for a better experience 😊
Exelente servicio
I have had five storage units here for 15 years I cannot say enough about the great customer service that I receive here from Ed the location manager Jayne Munoz
Ed the Manager really cares about the customers. He is helpful and courteous in handling and concerns you have. The storage is very clean. I highly recommend this Public Storage!!!
Ed is a gentleman's gentleman, hands down above and beyond service provided by this man, i came in with obscure and vauge questions and he went out of his way to answer all of them.
This was by far the best public storage facility I’ve ever used, and I’ve had many units over the years at different locations! Ed was extremely helpful at all times and if you need anything he’s there to help! If I ever rent again, it’ll be from these guys!!!
Dey helped us acquire our storage unit. She exhibited excellent customer service. Very knowledgeable of options to fit our need. she was a pleasure to business with.
I'm very happy that I selected this location to store my items. The app is a great way to access the site, and I feel like my stuff is safe and secure. The facility is kept clean , and Ed represents Public Storage very well. I really appreciate how he made me feel welcome.
Ed was very helpful, knowledgeable and friendly. Great location!
If you are in need of storage this is the place. It’s clean, very secure and the customer service is great. Ed the manager is very professional and helpful.
Ed was very helpful getting our unit rented. Painless process.
Ed was great. Provided excellent customer service, convenient location, and very clean! The app makes entering and exiting easy. Highly recommend.
Ed was very helpful with moving in and out made it easy thanks
I had to rent a storage unit for a quick trip and I have decide everything on the go and Ed(manager) was so quick and clear which helped me a lot. Didn’t had any delay.
no promise met, but five stars for Ed Please do not invoice me after signing off …
My family had an excellent experience here. Ed took great care of us throughout our entire stay and was more than helpful!
It was indeed pleasure to work with Ed! He went above and beyond to service me today!
Great location exactly customer service appreciate service very down to earth people appreciate you ED
Ed took care of me over here a Public Storage.
Ed was really helpful getting the right sized space.
I needed an emergency move out to store things from home. I Came to this location and met a very helpful person name Ed. He Greeted me properly and he asked all the proper probing questions to meet my exact needs. He quoted prices, sizes, availability and helped me get set up on the App they have now. It's a very easy and quick tool to have downloaded on your phone. Especially for gate access to your unit. Thanks Ed for all immediate help. I will refer others because of your customer service.
Fast and down to business with a very fair price
My husband & I came in on Sunday to finalize our storage rental and was greeted by Ed (the manager) and we can't say enough about him. He was super friendly, knowledgeable and made us feel even better about renting at this location. The world needs more great customer service individuals such as him.
Ed was a great person with us.! Excelentt costumer service.! Thanks Sir..! Appreciate it.!
Great customer service!!! Ed is the greatest!!!
i'm very happy to work with this public storage . Mr E d at front desk is nice and friendly. i chose to pay at the store just because to see him every month.
Ed was very helpful and the service was above expectations
Expensive for storage Look around
Ed and Jessica are the best! We have rented space for over 4 years and they have responded quickly to my needs. I highly recommend this Public Storage at 5920 Plano Parkway in Plano, Texas 75093.
Just want to let you know Ed's customer service is awesome he's very professional he answered every question I had he's extremely knowledgeable and I do appreciate his help I hope to get in touch with him again soon thank you
Great customer service. Thanks Ed
My husband and I rented a unit at public storage from Ed. Not only did we have a flawless checkin but we had an amazing time with great conversation. Ed is amazing he made us laugh and we even learned so much from him it was hard to leave the office. Great place and person to rent from. There are other locations to rent from but hands down I would go out of my way to rent at this location. Great customer service is hard to find but you can definitely find it with Ed.
Ed is a very personable, professional, and kind person! I enjoyed my conversations and experiences here at Public Storage a lot. Ed makes everything easy and simple. I would 10/10 recommend anyone who needs a storage place!
i had a pleasant & informative conversation with Manager Ed...he is courteous, very professional & patient...i had a lot of questions! Thanks!
This storage facility is great! Ed at the front is very helpful and took amazing care of us. He went above and beyond to assist us and make sure we were taken care of.
Ed was very helpful, great experience and great staff! Highly Recommend!
Very good service and good friendly
Because of the construction it's hard to get in and out
Exceptional customer service from the manager, Ed. I have been having issues with my automated bill pay system for a couple of months now, and Ed has gone over and above to get these problems corrected, as well as providing status update phone calls. Ed is an ambassador for this Public Storage location!
I had a storage unit at this facility for approx 3 mths. The staff is very welcoming & informative. On my last day the staff member Ed was on hand to answer my questions & guide me thru the check out process. Moving out or in is stressful enough, but Ed makes this transition a lot less painful. I recommend this facility to anybody!!!!
Ben gave us awesome service I recommend this public service . Thanks Ben!!!😊👍
The facility is nice. Told me I had to reserve it the day I called about it because it was their last big unit. Was told it was only $1 for the first month I reserved it on November 1st but did not move in until November 14th. They withdrew a payment on December 1st of $153 prorated from November 1st. I argued I didn't move in until November 14th and that's when my time should have started and they told me no ma'am it doesn't work that way. Ask to speak to district manager, they gave me her number, I called and had to leave a voicemail and have had no return call from them!
Storage lockers. Not much more to say. The 3 by 3 lockers are actually 3 x 3 x 3, so reserve accordingly.
The Manager Ed has great customer service. He tries his best to accommodate your needs. When in doubt Ed it out.
Very helpful funny and I enjoyed working with him. Need more people in different companies just like him. I do have thank you for recommending us here
Ed provided excellent service
Ed was very helpful.. will continue to do business here.. Thank you
Ed is awesome!! Helped me immensely on both of my locations here and in Oakland/Emeryville, CA. Personal service is still alive. Thanks Ed!
Great customer service! The most easiest, smooth rental ever. Thank you ED
Ed was great. Wonderful service.
Mr. Ed, was very great and professional and help me with what I needed. I really appreciate his great great customer service!
Excellent customer service! Go and see Ed he really took care of all my storage needs.
Ed was amazing!! Very quick and efficient. Great customer service. Thank you for making a stressful day 100% better.
Great location and friendly staff 👌 thanks Ed.
Ed was amazing. Great service and I was in and out quickly.
Great help working with Ed. He set me up with exactly what I needed quick and easy. Great place if you’re needing good customer service!
Great place. Fair pricing. Ed is friendly, professional, courteous, and expedient. 10/10 would recommend.
Ed was super helpful
Helped me out a lot when I was in a pinch. Thanks Ed!
Ed gave me a good experience much appreciated
First, I would like to thank Mr. Ed for resolving my issue I’d had with my unit. He was extremely helpful as well as informative regarding what I was really in need of. Again, thank you thank you! I will be using them in future.
Great experience with Ed ! Very knowledge and helpful for my first storage rental experience! Thank you , great prices
Arianna has been delightful to work with and there was a misunderstanding with the rental unit but she managed to work it all out and was very sweet and kind through the whole transaction. I appreciate her and will come back again just because of her even though she informed me she was here from another district, perfect customer service that she is truly about :)
Ed is such a great help. He happily greeted me at the door and gave me an orientation of the storage site- shared the best deals and made the visit fun. I left with everything I needed and was in and out in no time.
Ed was wonderful to work with. Extremely professional and very helpful.
Ed is great at his job! A great and easy move into my space
Awesome location, great prices, and terrific staff!!! Ed one of the staff members at this location was a pleasure to work with. He ensured that I had a wonderful transition. He was also very knowledgeable regarding the facility and units.
I had a problem with Chase bank on direct pay to public storage. It was straightened out in quick order by Ed at Public Storage. Even though the problem was with Chase, Ed at Public Storage removed my late charge and took care of my problem! Thanks Ed!
Ed is exceptional! Extremely knowledgeable and professional, exactly the kind of person anyone would want in a management position with their company. Very, very good to work with.
Ed was great fun and accommodating!!! TY SIR!!! And we found the perfect storage in the perfect place!
I was struggling mightily to make ends meet due to the Covid shutdown and several other factors. Ed bent over backwards to help me out in any way that he could. His customer service is incredible, and it made everything that I am dealing with just a little bit easier to endure. Pure greatness!!!!
I have had 5 units here for years for my business, huge regret. They have slowly raised rent for no apparent reason every 6-9 months. This past week the facility was broken into and 50+ units were broken into on the back rows away from cameras. The front gates are constantly broken as well and open all day. When I complained about the security, the onsite manager said it was tough luck for those of us who had units broken into and they had no intention to upgrade security. He said he doubted their upper management would be helpful either. I'm emptying all 5 units ASAP and taking my needs elsewhere. Do not go to Public Storage!!
I have rented a unit at this location for 5 years. I can honestly say that Patrick is THE BEST person to work with -- on the phone and in person. HE REALLY CARES ABOUT HIS CUSTOMERS!! He only works this location on Tuesday and Wednesday, so I just wait to call then. He is absolutely so responsive and answers all my questions. He has never treated me like a number but rather as a friend. In my opinion, he should be given a huge raise or promotion!!
Patrick was amazing! He had amazing customer service. Very nice. And I would highly recommend this location! Ask for sam!
Patrick and sam were a huge help
I have 3 units here, Patrick was very helpful!
Thanks Patrick, very helpful!!
Misti was very helpful. Great service!
Misti help mesesf to get storage that fit my needs. Awesome attitude and very professional when she help me. I will always remember that great smile.
Misti was a great help. She answered all of my questions and got me everything i needed.
Patrick was extremely helpful! Thank you!!
Excellent customer service! Quick reply and quote.. thank you!
Great location and staff.
Amazing personal service, great facility. Very happy customer. =)
Clean location, great staff.
Patrick was very helpful and very informarive
Patrick was extremely helpful. The process was very simple. Even though he just started working he knew all the property and helped me a lot. Thanks
Lily was very nice and sociable. She quickly helped put my mind at ease and answered the million questions I asked patiently and clearly which made the whole process a lot less stressful. Easy in, easy out. I'll definitely be back!
Solid
Always great customer service, Kind staff, Very organized establishment, And very helpful with any questions and concerns I ever have. Usually willing to work with you with whatever you need. Highly recommended to anyone looking for a place to store their belongings in Plano, and other surrounding areas.
Excellent location. Very well kept. Staff was knowledgeable and helpful. Lily did an excellent job getting me set up.
This storage facility is top notch! Very well kept and clean. I'm very glad I decided on this location. Lilly runs a tight ship and is available if I have any concerns or need something taken care of. I feel comfortable with her running the show. Very kind and always professional. I will most certainly need more space soon here.
5 stars
Amazing staff and great service!
Lily is an outstanding property manager, she helped us with all of our storage needs and we definitely recommend coming here.
Polite and courteous staff. Lily went out of her way to be helpful. Much appreciated.
Renauda is the best!!!
Renauda was really helpful!!!!!
Great customer service from Lily!
Lilly was very friendly and made everything easy to setup. Very happy with my new storage unit.
Lily took great care of me when it came to picking the right storage. Very quick and caring. I’ll be coming here every single time I need a storage!!!!
Lilly is fantastic
Out of all the storage places I've used in the past this one is by far the best! It's super clean, in a very convenient area, pricing is great and affordable! Their customer service also goes above and beyond! I talked to a Miss Lily and she was very helpful and friendly! Would recommend this live-in above any others!
Great customer service! The young lady that helped me there was very polite. Dealing with most storage places are a friggin nightmare but I highly recommend this facility.
They provided wonderful service and had a really good looking facility as well. The Staff are awesome too, very pofessional and polite
I'm not one to normally leave a review but the customer service I received by Renauda was above and beyond! Typically I dread having to go through the moving process (doesn't everyone?) figuring out where I'm going to store my items can be a drag. She was so kind and I truly feel cared about my storage needs, I just had to go out of my way to give her due credit! Let me tell you, If I ever start a business I'M HIRING RENAUDA!!! THAT'S HOW AMAZING SHE WAS!!! :)
Wonderful Customer Service.
Great location , great prices, and great staff! Was looking for some extra storage space and really found a great place.
Lily the property manager was very patient with me asking all of my questions and was very helpful! Thanks!
Great customer service!!!
Love the facility, its located in a great area and very accessible. The property manager, Lily, was very knowledgeable. I got a thorough tour and any questions I had was answered.
Lily is so incredibly helpful. I booked the wrong size storage size, she swiftly helped me get the right size and I was quickly on my way. She’s super helpful and friendly.
Very positive experience. In process of moving and needed storage space between move. Location was clean & well maintained. Lily was very professional and answered all my questions. Great customer service & knowledgeable staff.
Quick, friendly, and reasonable. I'd give 10/10 if I could.
Lily was so helpful and kind. The facility is clean and very secure, and they have climate controlled lockers!
Lily is a great property manager and the location is very clean.
Very friendly and patience staff. Atmosphere was great. These ladies deserve a raise.
The Plano Pkw location was very helpful and clean, Lily was fantastic and patient with us ! Thank you very much !!
Great rates, really sweet staff, and the manager Lily was more than willing to help! Definetly reccomend.
The property manager is very kind and understanding of any and all situations. She’s also extremely gorgeous, IMO. Definitely recommend this place.
In and out with no hassle. Seamless and professional service with all the convenience I could want.
Renauda and team are super helpful and always so positive and upbeat. Kudos.
I moved here from Denver and kept looking for a storage place in town and this location has the best customer service and the most neat location you can find, its gated and protected. highly recommend.
Property super great Lilly and kelesa were so nice and helpful. Would come back here anytime!!! Highly recommend.
The property manager Lily knows a lot about the property and helped me find a good size for my belongings
I have been checking rates and looking for safe storage places and found a great place here. The lady at the desk, Lilly I believe, was extreamly helpful, thank you very much.
Inquired about prices and storage sizes, Lily was absolutely fantastic! Very friendly and knowledgeable, was able to answer all my questions. Excellent customer service!
It’s rare, these days, that someone goes out of their way to make you feel welcome, even if you are just looking around. Lily was very sweet, and super knowledgeable. She answered all my questions and some I didn’t know I had. Customer service at its best!
Excellent service fast and efficient
I want to thank Michael for assisting me with my storage unit. Michael gave excellent costumer service.
Michael was great he took care of my needs very professionally and was also able to answer all my concerns I was a little hesitant due to this being my first time but Michael was able to simplify things down to the tea for me thanks Michael for everything and for also making my visit memorable!!
My brief time requiring storage at this location was nothing but an absolutely positive experience. One of the best traits at this location was the amazing levels of cleanliness of not just the main office, but also all throughout the property. The young lady working the front desk was also nothing but professional and kind any time I had to stop by at my unit. Many thanks to her and PS. :)
No one EVER answers the phone at this location. I’ve had to call other locations to have my questions/concerns addressed, on several different occasions. My property is stored at the Plano Pkwy location, in Plano TX; yet I have to call the Custer Rd location, in McKinney TX whenever I have questions or concerns regarding my unit or account. The Mckinney location is always adequately staff, the agents are always very kind, helpful and very attentive to the customer. Had I known the Plano Pkwy location would be so unprofessional, I would have NEVER done business with this location. Never again!!
Great customer service! Easy and quick process to get a storage unit.
I was looking through at some storage places to see which would be the best since I’m moving in the area. I came to this location and I was able to receive the best help I could get. The person there name Lily was very sweet and very knowledgeable on what she was talking about. She was very patient with all the questions I had to ask and everything. It made me decide to choose this location thanks to the help I received.
This place gets burglarized a lot, paying customers can't access after certain hours (yet the criminals can?), and staff is out of office more than they're there.
Fantastic staff
Excellent customer service, will be recommending to friends and family
Property is very clean and the property manager is very sweet!
Great staff, they was super friendly and helpful with all my questions
Kelly was very helpful
Excellent service by Ed. Cover every thing.
This place closes/locks at 9-so get your moving done early
Super friendly super clean I've been to so many ..and never been this happy just made my day thanks to Ed
I just wanted to take a minute and show Ed, the manager at this location gratitude and appreciation. He goes above and beyond to help every customer as well as give people the information they need to make the best possible decision for their storage needs. Since I've been a customer he has always greeted me with a smile and a great conversation. They don't make them like Ed anymore! If you're ever in need of storage go and see Ed at the W. Plano pkwy location!
Great customer service, Ed is very knowledgeable and informative
Great customer service and very nice smooth process
Thanks Ed for helping men out.... your number #1
Ed was super helpful and the process of downsizing to a smaller unit was simple and easy! We’ve been storing here 1 1/2 years and always have a great experience. Highly recommend this place!!
Awesome place! Smooth process and great rates! Thanks Ed for the great service.
Ed was a lot of help. And made me feel very welcome! Best public storage by far!
Ed was amazing fast and easy service. Will definitely recommend
Ed was awesome@
Ed is the main reason I am continuing to use this location for my storage needs. He was so helpful, courteous and truly went the extra mile service wise to make sure I was happy. Since Ed has been here I have been so happy with my service, I look forward to more excellent service from Ed and the staff!
Ed is great with customers. Thanks Ed for your help
Kristy did a great job helping me.
Alex was awesome and had an amazing customer service approach!! Thank you!
I was in a hurry to find a couple of storage spaces due to a last minute garage painting project and Alex did a FANTASTIC job helping me out. He was very efficient, professional and courteous...attentive to my needs!!!! He surpassed my expectations!!! I’m “old school” and expect excellent customer service, the way it used to be. Alex was refreshing in meeting my hope of excellent customer service!!! You hired a good one and I’ll come back to your facility when another need arises. Best Regards, Tom
The reps are amazing, professional and have a lot of energy and great customer service.
Shannon is awesome!!!!!
Mhriah is very friendly & professional! Great customer service!
Came in with a need for a bigger unit with not much time to spare, Dyman worked fast to get me into a bigger unit. Within 5 minutes I had my new unit, great customer service, and at a excellent rate!
Dymon signed me up for a unit that we need for an emergency. He was nice, courteous, quick, and professional. When I vacated the unit, Greg was just as awesome. Thanks guys for helping us out and being so easy to work with. Daniel Cutright and Hye Ok Lim
it is close
I have been a renter here for over a year. Every experience has been very pleasant. I recently rented an additional unit from Greg and he made this an easy and smooth process. Highly recommend this Location!
Teka was helpful, I seen her in the hall nd had few questions and she answered and help me.
Teka is always very helpful since day one of move in! Facility is always clean and quiet.
Teka was very friendly and helpful !!
Facility is nice, clean, and even has a public restroom, which I appreciate, because I prefer to wash dust off my hands right away. A good variety of packing products for sale. Be forewarned, however, they are priced too high, in my opinion. I would have looked further before moving my things there, if I'd known how often and how much they would raise the rental fees.
Quick and easy setup.
Kathy, the Manager of the facility at 1938 NE Loop 410 in San Antonio, is great! She is always very helpful, kind, and does all within her power to make the rental experience pleasant - even under less than perfect circumstances. Our company has had a unit for years and we have no complaints about Kathy's management.
Teka was a tremendous help and a very friendly person.
Greg was very friendly and helpful!
Sarah was so helpful, she went above and beyond to help me find a storage unit that fit my budget. I was so impressed with her costumer Service. Great person!!
Greg was friendly and very helpful with the registration process. I was very impressed with the facility.
It was easy and Teka gave expert advice in helping me select the right size. I highly recommend her and this site.
A great experience...Teka was pleasant and helpful and made by experience enjoyable.
Teka is very helpful and friendly
Very nice people Teka and Greg ready to help you, super friendly.
Greg is doing a great job. Very informative, professional, and helpful. Very happy to be doing business with him.
Loved it. Great service!!
Greg the acting Manager and Teke are really nice to work with and made everything very easy. Greg also went the extra mile assisting me, which is why I moved back to the Plano Pwky. location. Sincerely, Tony B.
I moved from AZ to TX. Greg was a delight to work with and went above and beyond to make sure that my gate code worked and my unit transfer went smoothly. *****
Awesome sales person, April!! Helped us with anything we needed!
Fast easy and great experience. Signed up online for a unit bigger than needed. Employee April helped me find something that suited me more. Ended up saving me some money, thank you very much.
April in the office was really helpful and friendly. She answered all my questions and was very knowledgeable. Great experience, thanks!!
April has the best customer service! Keep her around
April is Amazing and so helpful !!! She is friendly and helped with all of my storage needs.
April was so very helpful giving me options on what I would need and the space needed. I would recommend this place to anyone
April is a great manager! Very helpful and informed.
Great customer service! April was awesome!
April took fantastic care of a quick turn rental. She covered all the information quickly and thoroughly. Very grateful for making the process so simple.
My experience was great, elevator, moving carts for free, the space was great and the staff was awesome, and reliable.
April is the best!! Super helpful, friendly and got me taken care of very quick!!!
Aileen. Very nice and helpful girl !!!!
Easy and straight forward process to rented a storage unit. Property is clean and gated with code required access and exit.
Very clean and safe location. Very friendly front desk staff. I just moved to Far North Dallas from Tennessee, and they were so understanding of the hassles of moving, and wanted to make it as easy as possible for me to store my excess stuff while I search for an apartment. I reserved the unit online, and they followed up with me the next day to confirm that I was still interested in the unit. When I came in to get the unit, they let me tour the unit, buy a lock, and thoroughly explained the lease terms and insurance policy. For only $55 a month, including the insurance, you can't really argue with a 5X7.5 indoor climate controlled unit in this part of Dallas!
My Husband rented here and the facilities are amazing.
renting was faster than i thought it would be.
Great people, I really appreciated Ilene.
Rented at this place, good people!
Aileen! She gave me all of the prices, She explained everything really well and because of her I'm going to come back and use your storage
Solid experience. Alex at the desk was great.
Service desk was nice. I talked with Alex since I was looking for how to get to NTTA office. Inside looked clean. Would consider renting when needing storage space.
Rented here to store my leftover containers of FEV, pleasant renting experience and a fairly clean facility.
Aileen was very helpful explaining all our options and making sure we got all the information we came in for. Moving is not fun but it helps to have people who facilitate your ideas. Great customer service!
Aileen is very nice and helped my mother get out of a stressful situation by getting her into a good size unit at a great price.
The staff is great and helpful but fail to tell you all of the fees and add ons they make you pay for until you're in the office about to sign the contract. Computer system seemed to be down all the time. I only rented a unit for about 4 days and took my things out and out came roaches from my things. I've never had a problem with bugs in my things until I took my things out of storage.
We have rented with this location for 3 years and they have always been so great to us! Easy moving in and out, great central location friendly staff and they always take great care of us when we need anything!
Excellent service here! Colyn was great!
Mark was wonderful. Great job!!
Love the security of the storage and the lighting for night time as well as the staff I picked an awesome place!
I was here today and Josh was very helpful and knowledgeable, he answered all of my questions and made great suggestions and got an appropriate sized container. Keep up the good work guys!
Very good customer service. My mom rented a storage unit and it was quick and simple the property is really clean
Great customer service. Easy and quick to rent a unit here. Aileen helped me get what I needed and was very knowledgeable!
My brother was in the army and put his military grear and among other things in the storage and just got his stuff stolen. Somebody used the key to get in his unit and dnt know where his stuff went. The owner claims they dnt knw anything, but how does one's belongings come up mysteriously missing? I'm so upset and it's not my stuff tht came up missing. I'm just saying make sure you make an inventory list and get insurance on tour thing before signing the contract.
Beautiful property & great deals. Friendly staff. Property manager Aileen does a great job. Will definitely recommend.
I just rented a storage place here and the staff, Aileen and Kevin were super awesome. They helped me find the best solution for my situation. Thank you! !
Devin and Aileen were great. Answered all my questions and the customer service was amazing!! Will recommend to any and everyone!!
Very good customer service and pretty fast. She was very helpful.
Aileen is awesome!!! I'm a customer service snob, but Aileen exceeded my expectations. She was very knowledgeable and helpful finding the perfect storage space for my work. Thanks Aileen!!!
Great service!!!
Aileen is great!!!! Rent from her!!
I love this spot, very friendly stuff and awesome location!
Great experience! First time getting a unit and Arlene was helpful, knowledgeable and speedy. Wedding storage complete!!😎
A very clean and organized storage location and wonderful and extremely courteus customer service. Store employee Arlene is a very respectful, knowledgable and very attentive to her customers and her over the phone service is excellent and ver courteous. I recommend this Public Storage to family and friends.
We were helped by Chiante. He was fantastic--helpful, friendly, and knowledgeable. This location is great--right off Dallas north tollway and all the units are well maintained. The space is also very secure and moving equipment is provided (dollies etc)
Wonderful experience! It is so refreshing to receive exceptional customer service these days. Friendly and helpful beyond compare. Highly recommended.
Rented a space with manager Arlene, she was very professional and attentive to my needs. The storage facility is well maintained, which left me very impressed. I hope her managers have noticed how well kept the property is. Thank you again Arlene!
Fantastic experience. Arlene was more than helpful. She explained everything perfectly. Forms, insurance & possible late fees. She showed me my where my unit was too. Please tell her Thank You for me!
Arlene does a great job taking care of all your needs.
Excellent customer service! Save my dad and I a lot of hassle.
Absolutely the best customer service I've experienced. Arlene was awesome. Also, it's always so clean!
Wondeful Arlen was sooo helpful her customer service is impeccable.. Great job..keep it up.
The service personnel are awesome. They stayed a little after closing to make sure we got into our unit. Went above and beyond to ensure our experience was great!!
We use this facility for our business storage. Izzy was amazing ... she was fast, efficient and accurate. While helping me she helped 3 walk in customers with their payment without skipping a beat with me. Her customer service skills are clearly an attribute to Public Storage. Thanks Izzy ... you made the transaction easy!
Arlene was very helpful. I was in a tight spot and pressed for time. She wasnt able to honor a deal I was given from another location, but she worked to found one that was just as good. all my questions were answered before I could even asked them. She was fast efficient! Great first time storage experience.
Thanks Izzy for your awesome service!!
Perfect
Very good service. Efficient staff and very informative. They were able to andwer all our questions and we sre very satisfied with the sevice we got. Also glad that they are open mon-sun. It makes it more convenient for us that hav different hours of availability.
Arlene was exceptional! She was very polite and helpful!
I've had a unit here for a few months now and have no complaints. Property is well kept and staff is great!
Exelente asistensia ela ofisina Arlene y Izzy
I want to take this time to thank Arlene for her kindness and how she help me understand the process. I was very much please with my visit here at public storage. I will recommend my family and friends.
Izzy was great, she helped me find the best storage space that fits my needs.
Izzy is great! Guve her a raise, NOW ! DAVUD N
The service desk people are amazing. Very professional and nice. They even gave me a huge discount!!!
Izzy and Arlene were awesome! They made my first public storage experience easy and fast. I feel confident in my choice in public storage. Thanks for the great service!
The best customer service I ever had the lady (Arlene) that help me did not stop till I was fully satisfied and help me with everything. I will definitely refer my friends and family.
The property manager is simply AMAZING and it shows with her staff. Arlene has a great personality and really goes out of her way for guests. Public Storage has something of good value there. Thank you for the experience.
Just rented. Quick easy painless and a fun bunch....
Love the servie here with all the worker here
Arlene is simply great. I was shopping for a small storage unit and happened to visit Arlene an the Plano Pkwy location. I am definitely going to do business with her. As a small business owner myself I really appreciate how hard it is to find good people. I just found one here.
Arlene is always helpful and professional. I would recommend this place to family and friends. The storage facility is well kept and clean at all times. I appreciate her hard work, every business needs a manager like her. Thank you.
Izzy and Arlene are the best
Helpful staff, new management is great. Would definitely use again.
I never used a storage facility before coming here but Arlene made me feel my stuff would be safe and secure. Thanks so much for making the experience painless and simple!
Arlene and Izzy were exceptionally helpful!
I use this location for business purpose and wasn't to happy with the transition to Public Storage last year, but so far they have done an impressive job when comes to the clean look of surroundings, safety and Specially Customer service. The Property Managers Arlene and Izzy have an exceptional work ethics and a impressive level of customer service. I highly recommend this property for your storage needs and excellent customer services.
I was here before Public Storage owned the place and originally I wasn't too excited about the change in ownership/management but I gotta say Arlene and Izzy are made the transition smooth. Arlene is the property manager and she does a good job; personable and attentive, couldn't ask for more. I would definitely recommend this place to anyone I know.
I went to Public Storage 2 weeks ago, and I had the pleasure of meeting Izzy and Arlene, who were huge helps like you couldn't believe. If you are thinking about coming here, definitely do and ask for these two ladies. Definitely coming back if I need help again!
Arlene is a very helpful person, she knows her job and have a great smile on her face! Thank you!!!
Arlene is THE reason I kept my things at Plano Pkwy. She disarmed me with her great personality and uncommon common sense. You want attention to detail in your customer service? As she's handling me on the computer, she notices a customer just entered their code but gate didn't open; within seconds, fixed- no hassles. I've had a few problems: Arlene's on it! And always remembers when issues need to be followed up. It's obvious that she cares about the property. I could list many examples/details because she has withstood the test of time. I've never written a review but I could give amazing Arlene 5 stars with every encounter.
great customer service. setting up account was smooth and painless. cordial and polite
Arlene and Brittney are real professionals with great personalities. They have made my transition a smooth one, and for an old guy - that's saying a lot. I recommend this Public Storage facility very highly, and give it THUMBS UP AND A 10+. Thanks Arlene and Brittney.