Public Storage Self-Storage Units at 500 Talbert Dr, Plano, TX

Do not store your stuff here, they have a rat infestation, we have already had to make a claim from rats destroying furniture and other household items. Have spoken with people inside about setting traps in my unit but they didn’t get around to doing it, I was handed an air freshener to keep the unit from smelling so i had to take it upon myself to try and trap the rats. Not to mention there were atleast 3 dead rats right outside the exit door and about 20 of that outdoor box traps sitting my the dumpster

manager is never in the location, he is rude, he is not professional, he says that he has a lot of work and does not have time to attend to everyone, it is obvious that he is not happy at his job, he notices that he is under the influence of something, he spends time with his boyfriend on the front desk. He is a very skinny guy, with a hair bun

Do no go here for storage. Our unit and building is infested with rats. Movers we hired were attacked in early May. Since then we have received incompetent lie after lie. Still cannot tell us what is being done or when. The advice we received is that most people are abandoning their units. Mine includes an expensive sofa, first edition books and family childhood items collected over 20 years. Plus numerous other items. I just want my items removed safely.

There’s never anyone in the office. They won’t answer the phone or call you back you always get redirected to the corporate number. The signs and maps in the buildings aren’t correct either since they’ve changed bigger units into smaller ones. There’s also never any carts available and your rate will jump twice a year… Take your business elsewhere save yourself the headache.

Was assisted by Verenice from another location at this location and she was awesome. Also had the pleasure of being helped by Tanya as well. Very good service!

This is a nice building with a variety of storage options but it is infested with rats and mice. I came back to my unit after a month to find every single box covered in mice droppings and the climate control section REEKS of animal urine. Honestly it’s disgusting.

UPDATE: This review is for the Talbert Lane location in Plano, Texas. I have only been with them for a little over a year and they have gone up 2x!! One of the gates is always broken and it takes forever (months) for it to be repaired. Meanwhile everyone off the street can just walk in. Why am I paying outrageous fees for a non-secured space! While I understand inflation, going up $50 or more dollars every six months is ridiculous!! ORIGINAL REVIEW Let's just say that I am woefully disappointed. I choose this facility due to the close proximity of where I live and for the "reasonable" price for a climate controlled unit. What a bait and switch! Today I get a notice that the rent on my space is going up to $196 (from $150). Really! I've only been in my space 5 months and recently got another unit with you guys! I moved from another storage company that I had been with for 3 years because they went up to an ungodly price. I had heard such great things about Public Storage but as stated, I am woefully disappointed in the price jump. I understand that prices increase but for new customers, that sort of jump is ridiculous. I read the contract and know that they have the right to change their prices at any time, but in less than a year?? So for anyone who reads the reviews, watch out. Don't fall for the cheap discount when you rent your unit. They make up for that later. It seems like everyone is price gouging these days. I guess that's the new norm for customer service.

Great customer service. Tanya is always super friendly and helpful

Wonderful staff! It’s safe and clean units.

I got a call from Tanya saying I needed to update my info as I've rented a storage unit there almost since they opened. I stopped by and Tanya was there to help me. She's a pleasure to deal with! Happy, smiling and upbeat! Thank you, Tanya! Customer service like yours is a rarity! The storage unit building is always clean, with flat bed carts to use and large elevators to get to the floor you need.

Tanya Shade was an excellent agent today

Got a new unit with Tanya today who was extremely welcoming and helpful. She went above and beyond to make sure I was comfortable with my unit location and accommodate my unique needs. Thanks Tanya!

I can't say enough wonderful things about Tanya at Public Storage. She has been so helpful, courteous, professional, and understanding that my experience could not have been better. I'm so glad I chose Public Storage and found Tanya!

Sucks that a bathroom is not available for tenants with the amount of money that is being spent.

Very up-to-date. However, no one ever answers the phone when you call. They don’t return any calls. And there is never anyone working in the office. There is no way that you can actually talk to someone to rent an additional unit inside of the same building that your current unit is in. This place is horrible

Second Follow-up: Hoping that the District Manager who reached out to me after I left the unfavorable review will contact me again. Today I received a notice from Allied Interstate LLC (a debt collector) that said I owed them the amount that was refunded to me. Follow-up: The same day I left this review a District Manager reached out to me to find out the details of this situation. After discussion the monthly charge was reversed and he assured me that there was a breakdown at the "We Care" call processing center - my call should have been forwarded to him and he would have reversed the charge at that point. The DM wanted to assure me that Public Storage is a people-centered business and their reputation mattered to them. I greatly appreciate Public Storage reaching out to me after leaving my review and doing what many would consider "the right thing." ______________________________________________________________ Does a storage company that does the right thing exist? FIRST lesson learned: climate controlled does not mean A/C. My unit was a 10x25 first floor unit which was very convenient as I could drive up to it, however, I wouldn't say it was climate controlled. That is not the real issue - just want to help educate anyone reading this. MOST IMPORTANT lesson learned: I moved out on the 1st of the month - because my apartment lease (like so many others) started on the 1st. Speaking to the PS employee onsite I was given a "We Care" phone number to discuss the possibility of waiving or prorating the rent for the 30 1/2 days I would not be occupying the unit. I called the number and was told there was no way that would happen. Not waiving or prorating the monthly rent is a deliberate act on this company's part to take advantage of individuals and their situations. I can only imagine the number of others that have met the same demise of being unable to move into a new place until the 1st of the month...and those same people have moved out of their storage place on the 1st and have been forced to pay the entire months rent? I occupied the unit less than 1% of the month and was charged 100% of the rent. Additionally there is a good chance that my unit will be rented out again prior to the end of the month and they will collect a second rent for the same space. Public Storage corporate should be ashamed of taking advantage of people - many of whom may find themselves in desperate need of the money that a greedy corporation takes from them "because they can."

I have autopay and it says my code is not working. How is that possible? I would understand if I didn't pay but I'm paying. Wasting my time and money. Even my tap in through the app isn't working. Plus your doubling my rent ? Save money and rent somewhere else

Team was great. In and out in a flash!

Their "climate controlled" units are like 90 degrees. The drive-through design is terrible - limited parking and the "drive-through" gets clogged with vehicles blocking access to the exit. Good luck trying to get a moving truck through there.

Very nice and helpful. Clean environment

Jill and John were so helpful!! Wonderful facility, very clean and easy to navigate.

Shocking. In 1 year & 4 months, same unit jumped 81% (near double; let's round to +$100). *Zero* changes to unit/space. Last visit, tipped past broken glass on the floor, no nearby areas to place any waste (was told "Go to Walmart and dump it there"), zero notice on increased rates at any point. This is a masterclass in "How to Fail at Customer Service While Maximizing Profit 101". (And yes, I am fully aware real estate in Plano and Texas, demographic changes (everyone moving to TX), etc. I'm certain there are more transparent and customer-centric services out there; this is not one of them.

They have gone up $100 each year since they bought out All Storage. I pay over $400 a month for a unit. RIDICULOUS

Update review after new owner Pubic Storage customer service was extremely rude to my wife when she was trying to get help for my mother-in-law who was stuck inside the building due to the doors not working to leave. Thankfully another customer showed up before she had to call the fire department to get out, who knew how to reset the door. That customer stated that it happens all the time. I’m not sure in what world that would be acceptable except to this business. Not ADA compliant I’ve been using this location for a year or more and can’t use my units due to the elevators being down with no date that they will be back in service. I was told the stairs are open, but I’m a disabled veteran and can’t keep climbing stairs with heavy objects. They say that they can’t give me any other units either. I’m only giving one star because there’s no option for zero. Looks like it’s time to find someone else that can actually deliver on their end of the business. Update Public Storage has bought out this place and seems to be making some improvements but still has problems with elevators and the office staff both temp and permanent, lack in the customer service department.

The staff were very welcoming and Jill and John helped my family and I when we wanted to change membership. They helped us get the best deal on what we wanted! Very happy with level of customer service!

John was very helpful. Great customer service and I really appreciate his patience and kindness.

Jill was excellent, I would give her 10 stars if I could.

Alaina and John is FABULOUS VERY CUSTOMER SERVICE FRIENDLY AND HELPFUL THEY WENT ABOVE AND BEYOND