Public Storage Self-Storage Units at 3940 West Plano Pkwy, Plano, TX

The absolute WORST!!! No one is EVER at this place! So frustrating… I hate it

They will tell you over the phone anything, however, that is not the case. I was told I could access this unit at any time whether it is staff staffed. I found out that this was false information upon arrival with all of my things. I will be canceling my contract tomorrow and demanding my money back. This is bad business, to promise one thing, and not be able to deliver even that. Edit: they are NEVER there. No one ever answers the phone. Customer service can’t get ahold of the staff, the manager, or the DM…. They want me to pay for my services, but I can’t get ahold of anyone to try and pay.. I’m not paying a dime until I have someone call me to resolve this issue.

I had a really stressful experience and Loma was a lifesaver! She’s sweet, helpful and knowledgeable. Definitely my go to person at Public Storage.

Loma was awesome to work with!

No longer storage 365 but I found Tyler at storage star on Alma Rd, I'm moving my stuff there for the service I used to get when I rented here

Sucks!!!!

I was looking for a nice reasonably priced unit and location. I had tried the public storage up the street but they over priced their smallest units at 45 and up. This lead me to keep looking and it lead me to Ms. Loma and this location. Ms. Loma was very welcoming and she cares about the person not just getting money. She actually wants you to get the best service for your buck unlike the competitors. I was stressed when I came to her,she quickly calmed my worries with the dollar move in, and the 5 by 5 for only 29 a month. I am now saving so much money thanks to Ms. Loma and her genuine care to serve the public and their needs. I quickly moved it and I haven't regretted since. Best decision ever. I recommend this location and Ms. Loma to anyone looking for a professional and welcoming storage unit to trust to hold your personal belongings. It's very nice and clean at this site as well, I feel very safe. Thank you Ms. Loma for your help and professionalalisim. Again she is not trying to get over on you but service your needs at the best cost and bargain in town. This is the one people, you would be crazy not to come here for your storage needs. Awesome All the Way Around ,10 Starz,

Loma is very friendly. She is very informative. The only complaint I would have which has nothing to do with her. I think this facility should have a gate around it.

Very quick and efficient renting with help of Loma.Amazing service.

Loma rocks, pay her more.

Heather was super helpful through out to move in process!

CAUTION!!! The initial advertised price by Public Storage doesn’t reflect the price you’ll actually end up paying! My monthly rate increased by over $60 in less than 3 months of renting. I discovered the units are now being advertised for less than what I initially paid. Seems like they lure you in with a lower price and then raise it once you’ve moved in. It's morally questionable and exploits the expensive nature of moving. With the high costs involved in relocating, it's evident they're aware most customers will simply comply and pay the increased fees.

Lima and Misty were super helpful.

Absolutely awful location. The outside doors and the elevators are constantly broken, the inside has trash everywhere, and there's never anyone in the office. Save your money, go somewhere else.

Loma was super helpful and very sweet!

love the great service I got from Loma My unit was clean and I received my unit quickly with no hassles! I would recommend this storage facility to everyone due to Loma’s prompt attention to detail and she provided great customer service! Thank you!!!

The elevators don’t work and haven’t been inspected. We had a difficult time moving. We had to use the stairs.

Very clean & well maintained

My son rented a 10x10 online at Plano Parkway location in Plano TX. Office hours posted online is 8am . We arrived at 8:30 am office closed. We rented 1st Floor unit , which is really in the basement. Very deceptive. 3rd floor is ground level. Elevator didn't work. We walked down to 1st floor. It took forever to locate the unit. Another customer said to us hope your unit isn't on the back wall, of course it was. She informed us they has a major water pipe burst and all those units flooded. You could see the water stains. We immediately left. We rented at another storage unit. We called to get a refund, they told us that it was paid 1 month in advance and we couldn't get a refund when we never took possession of the unit. We informed them we know about the leak and was told well there's no water now! It's been 100 degrees for weeks and heat and water lead to mole. This is the worst place DO NOT RENT HERE..BEWARE!!! I'm required to leave a star rating if I could I give it a negative 10+

Horrible experience renting from this location. No one is ever at the front desk!!!! I was charged a rent increase barely 4 months and they can just increase it apparently for no reason! They don't staff this location and they will increase your rent without saying anything!! Don't rent form here

Kristie is a very sweet and caring employee here and is the reason why I come to this location!! Very great customer service.

Kristie is the best!!!! She helped us out during my move out and made it as smooth as possible. Cant say enough about her kindness and helpfulness.

Outstanding customer service! C(K)risty is a true professional.