Public Storage Self-Storage Units at 4830 N El Mirage Rd, Litchfield Park, AZ

Rented a storage locker yesterday from Darlene. She was awesome, great, fantastic and explained everything clearly and answered all my questions. She deserves a raise and employee of the month recognition. You need to hire more employees like her.

Rented a unit yesterday Darlene was very professional to work with. I wish more places had great customer service that Darlene provided.

I’m not one to give a review but we had to let Darlene know how amazing she is. She went above and beyond to find us exactly what we were looking for and also making sure we received the price that fit our budget. Her professionalism and fun nature made looking for storage really enjoyable as silly as that sounds. It also helped that she’s a 49er Fan #ninerempire 😜! We will definitely recommend this place to others because of the great customer service.

Darlene was supper sweet and super helpful yet very professional and patient she made the process so easy for me.

Darlene was amazing very helpful and friendly. She made my visit so much easier I am grateful to her for all her help.

Darlene was so sweet she’s always checking up on me and giving me calls about useful information on my storage love this location thanks !!!

Kim always has great customer service and provides you with everything we need. Great asset to the company. Thanks for everything you do!!

Darlene was awesome and great service!!!

I went to the Public Storage on El Mirage road and camelback road on Saturday, August 12, and no one was there but the hours said they were open. There was no sign of any kind. I needed a flat bed and was unable to utilize what I pay for. This makes me concerned about this facility.

Darlene is absolutely amazing! Very kind, helpful and makes everything easy.

Darlene was amazing! She was very helpful and informative. Thank you again!!

I normally don’t post reviews. But I have to brag about Darlene. She has excellent customer service! She provided me with all information I was looking for and additional information I was not aware of. It’s rare that you get great customer service anymore. Darlene Thank you so so much. I appreciate everything you have provided and then some :) A satisfied, customer Maria

Darlene was incredibly helpful in answering all my questions. She was proactive with communicating an issue with the gate ahead of time which allowed me to plan accordingly for my move in. Location seems safe and secure for your belongings. Would recommend.

Darlene and Regina helped me with all the necessary questions , and was very helpful with all my problems and explanations of how the process of renting a storage unit would be, I left he facility with full confidence that Irma will be in good hands

Darlene was super helpful in helping me find the best size unit to move me out of my apartment! I was in and out of the office super quick, with all questions answered!

Darlene was absolutely amazing!!! She was so helpful every step of the way, from showing us unit, to answering all our questions. I was blown away by the quality of customer service she was able to provide!

Gate is having issues almost everytime I come here I can’t drive in to get my stuff… and they want too raise the rents when they have been having issues with the the gate…the nerve on some people. Called four 5 times already and it’s still not fixed

Like this place because it's super close and convenient, but the door to the bay is always broken. Plus my rent doubled and I'm not sure why considering ojebofbthe ladies told me it was cheaper to be on a higher level. I'm paying just as much now as my bf who is on the first floor

Kim at the front desk is so awesome and helpful!! Great facilities and pricing.

Darlene was so helpful in guiding me through the paperwork and explaining the terms and conditions clearly. She also helped me determine the right unit size for my needs, ensuring that I didn't pay for more space than necessary. The facility itself was clean, well-maintained, and secure.

Darlene was so helpful amazing service!

Kim did a great job

Kim and Regina where amazing very helpful and Kim walked me through the online process. And made sure I was signed up with the app Great experience

Regina helped us out and her coworker Darlene amazing people!

Darlene was great! Got us all set up with the rental, making it a very easy experience.

Kim was so helpful, there was a problem with the online process. She was able to figure it out and made the transaction super easy. Thank you Kim

This location is brand new and the services provided by Kim were amazing. She explained in fine detail the simplicity of the app and gave me a tour of the location. Highly recommend this location.

Kim W has been a complete delight. I called a day before my move in with tons of questions and Kim returned my call and answered my questions. I was still worried so i stopped in and she remembered me assured me she would be there the next day. My move in day she helped me move to a bigger unit walked me over to it and got me some carts 10/10 service. Love Kim she's best give her a raise!!!

EDIT 4/11/2023: I just received a COLLECTION NOTICE for this issue! I'm on hold attempting to clear it up; but I should have never received it. I am in the process of looking for a home, and this could be the deciding factor (my credit is shaky, at best) on whether I qualify or not. I AM LIVID that I was mislead to believe this situation was resolved. Make sure you keep all documents when dealing with these people because they don't keep good records at all. AND THEN- the COLLECTION AGENCY that they sold my supposed debt to is giving me the run around. Public Storage should be ashamed of themselves for this, and they really need to look into the record keeping system. EDIT 2/6: I received my money!! Robert (District Manager)personally called me to explain that this was his mistake (I LOVE ACCOUNTABILITY); and that he had approved the refund (it's true, my money is there!). I really appreciated his willingness to reach out to me directly instead of sending an email. Again- this was MY ONLY ISSUE with Public Storage; and I (now) would absolutely recommend going to them for your storage needs. Kim's definitely got you! _______________________________________________________________ I went to rent a storage unit in January (January 25th to be exact). Let me say the SERVICE I received was impeccable! Kim is the GOAT! Now- to the meat of my issue... I canceled the storage on the morning of January 27th. I STILL HAVEN'T RECEIVED A REFUND. My sister-in-law decided to go in a different direction because, well- just because. So I didn't need the unit. After I rented the unit- I never went back. So- no move in, no lock placed, nothing. Once my SIL informed me that we wouldn't need the unit; I immediately called and cancelled it. Now- after SEVERAL calls (you have to be a maze runner to navigate the phone system to give you a person); I find out my refund can take up to EIGHT WEEKS!! It's sitting in a queue 'awaiting approval' (approval BY WHOM is a mystery). I know it's not millions of dollars, but ding dang it- I NEED MY MONEY. So BUYER BEWARE- be VERY SURE you need a unit, or else!

We haven’t seen customer service this great anywhere here until now. It reminded us of our visit to Japan where they have a strong customer mindset. We were greeted at the front door by Kim immediately upon our arrival. She was very cheery and helpful. She showed us the unit sizes and even hung around to make sure we didn’t get lost on our way back down to the exit. Can’t say enough about the staff, A+ all around thank you.

Kim and Sabrina were very helpful and awesome !

Love this storage

Kim & Dai were awesome and exceeded my expectations. Great customer service and personality:) thank you

Great customer service fast and friendly

Dai was awesome and helpful In evert aspect!!!!

Dai was very friendly, polite and knowledgeable. It was a very refreshing experience, it made my day! Thank you Dai!

Amazing customer service. Got my unit and set up was a breeze with Dai. Awesome, positive attitude and knew her stuff!!

Dai and Kim were both a pleasure to work with and made enrolling and renting a breeze!

It was a great experience. Kim is great!🙂 she was very professional and very kind. Thank you Kim.🙂

Kim the property manager was awesome! She was super attentive and efficient in her communication. The staff was amazing and created such a fun atmosphere

Great place with Kim and Regina

Great customer service!! Kim was so helpful with getting everything set up.

Dai was very respectful and honest. Helped me out with getting my unit set up. Positive environment and atmosphere.

I had a wonderful experience here with Kim and Dai two lovely women. My service was straight to the point I was in and out of there quick and no hassle and no giving me the run around. Prices are straight forward and if your a little confused on how much space you need, like how I was lol, they are more than willing to show you the storage spaces. All around great team, great environment, great work ethic, and just a joy to be around. Thank you Dai for the tour and setting me up yesterday and thank you Kim for helping me with my questions today and making sure I wasnt back there unloading alone. Really appreciate you both and happy vday to you both as well!!!!

Kim was so great She took us to a unit got us signed up quick and easy she is a delight to work with. Professional and friendly The units are very clean

Been storing here for over a month and so far it’s going really well! The property manager and all the staff I’ve talked to have all been really helpful and very kind! Can be a little busy at times going through the loading doors but everyone is pretty courteous of others. I recommend it for the price and size especially for climate control! - Pacey

Kim is Amazing it was my first time renting a storage here in AZ. She made the process so easy. Her customer service was awesome so friendly. Great rates compared to other locations, she made my day and make me laugh 😃 Thank you Kim for your excellent customer service.

Kim and Dai are amazing. It was my very first time renting a storage and they made the process so easy, super nice and very helpful.

Dai was great!

Dai is just simply wonderful. Fast and easy and efficient. Prices are great.

I had the pleasure of meeting the site manager and the desk rep, Kim and Dai!! They helped me get out of a debacle I got myself into, and they listened to my concerns and needs. I appreciate their effort in making my experience a great one. They went above and beyond to help me! I highly recommend public storage.

Kim was great and madeit easy to rent the right space me

Awesome service and great rates compared to the other locations. Saved around 75$ utilizing this location. Thank you.

Kim is awesome was very helpful .explained to me how to use the app was so easy and heldul

kim and dae were very helpful i was able to get in and out

Very fast and reliable move in! Kim was extremely helpful and made it super easy!

DIO, she was the best. So friendly, so efficient. She went the extra mile and I greatly appreciated it. She’s an asset. Thank you from Dawn and Tom Gomez

Kim was such a help genuinely was a bit overwhelmed first time but she was absolutely amazing would definitely recommend coming to this location Kim and Dai were both very helpful and just a great energy to be around the way we talked was like we knew each other very lovely women thank u so much !!!

Dai did a great job her customer service skills are awesome. She made me laugh so hard that made my day 😊

Kim was lovely and very helpful. Made the experience quick and easy. She helped me pick the best unit for my belongings. I would recommend any day. Thank you

The two representatives at this location, Kim and Dai, are absolutely incredible people...full of life, knowledge, positive energy, and more than willing to help. I enjoy them so much, and am thankful that you have them as your TOP NOTCHED employees. Oh, and YES, the facility is incredible as well. Thanks for renting me a spot. Scot "Coach" Smith Sr. Scot