Public Storage Self-Storage Units at 1949 E Camelback Rd #21, Phoenix, AZ

This location is not manned, kiosk only. It’s never been a problem before but now they are unresponsive (3 messages unanswered). They are not equipped -no dollys. (Had I known I’d have brought my own). I had to return 3 times to access my space. App did not work. Code did not work. This issue created addition expenses for me, plus having to take things out manually. Again, unresponsive, not equipped and very, very good at taking my money.

Lack of security -Theft - Horrible Customer Service - Unresponsiveness. Our unit was broken into, and we received NO notification/communication concerning: 1) Theft 2) Public Storage replacing our lock with theirs 3) Requested information on the Thief which Public Storage confirmed they found. The individual broke into several units at this location, and despite repeated attempts we are nearing a month without a response from a manager to get additional information on the individual identified. Sarah was very rude and Ben is completely unresponsive (assuming Sarah actually relayed the messages).

For the past several weeks I have been unable to speak with anyone at this company. While at my unit (last week in December) I bumped into a Public Storage employee who only made occasional site visits to inspect. I explained that I am being over-charged for my unit $560/month for a 10x15 and her mouth dropped open. A 10x10 unit was secured for $131/month. No one will respond to voicemails left for manager or emails sent through the website. This is very poor customer service and very disappointing because with have been a paying customer for over 12 years.

Needed to store my small trailer out of the rain. Chris saved my trailer load from being destroyed by rain. I showed up just before closing and he was a great help.

Employees are not capable of storing your stuff without losing it.

Park below for best access, otherwise fix the restrooms it's been months since they went out of order

Julio was great very nice and service

Well they certainly put the SELF into self-storage for those who like a DIY experience. Tip: Invest in bolt cutters.

Dont know how this place gets good reviews,, but what an awful experience. This should really be an easy thing to do. I actually feel sorry for some of the workers there because they are generally nice people .The Distract Manager is not very customer service oriented, no one seems to be available at this place as the staff floats between the 24th street location and this one. I liked the app and entry process, and the location. But having to deal with waiting for them to do the most simple things like show up, or process a refund was insanely frustrating.

They are quick available and affordable at all times. The kiosk is helpful. They are friendly courteous and professional.

Nicole was very pleasant and helpful

Hands down one of the most infuriating companies I’ve ever had the displeasure of working with. Does not answer the phone, does not call back after messages are left, does not adhere to posted operating hours.

Some years ago I rented a unit at this facility. It was broken into. No apologies given. When I went to inspect the unit even the broken padlock hadn’t been replaced. It was close to closing and the young lady at the service desk was incredibly rude at one point even saying to me ‘Did you not hear what I said?!’ Although it was years ago, I still remember this as the rudest customer service I’ve experienced. I did report the incident and I can only describe the response as casual. Once again, I’m looking at storage options. Although this is the closest one, they won’t be getting my business.

I have never rented storage space before, so I really have nothing to compare my experience to other than more traditional experiences with customer service. I really have to commend Cheyanne for being accommodating, professional, and friendly. She provided me with price comparison details after I booked online to make sure I was getting the best deal, offered me additional options and items without being pushy, and remembered me when I returned with my belongings over a week later! I really appreciated the level of service she provided. Public Storage is lucky to have her. UPDATED APRIL 2021: I have now had this storage until for over a year and a half. In the last week, I have called and left four separate messages for someone to call me back and no one has. I went to the facility last Thursday and the office hours were posted to indicate someone should be there, but no one was and no one showed up in the 2 hours I was there. I asked security when the last time was that they saw someone in the office and they said it had been a week. This is NOT how you run a business.

Dane made the process easy and quick!

Very CLEAN property. Easy access to your storage unit with underground parking. DANE the manager was so helpful with showing us around. He helped us through whole process. Thank you Dane and Public Storage!

Had a great experience with Mary at this location, wasn't disappointed with the information she gave me and she was very sweet!

Sariah and Ariana are great! A month ago...sorry this is so late. Both are very sweet and understanding. They worked with my time frame as a result of covid. Than you again ladies!! EAC

Great service from the manager Mary. She showed me a few different sizes of units until I found the right fit. Thank you Mary and Public Storage!!

Very nice lady helped me find the perfect unit She was so nice Her name is Mary ask for her

Great customer service from Mary. Covered parking underground. Best kept secret for location ♥ Public Storage.

Aryanna is a great worker, She’s always smiling and is in a great mood I will keep coming to location as long as she is here shes been a great help.

Aryanna Is An exceptional Worker. She Always Greets Us With Respect and kindness. She Does A Good Job With Directing And Assisting With any of our problems ... Awesome Employee!!

Sariah was very helpful and friendly! I would highly recommend this place for all your storage needs.

Came to storage to pull out boxes for summer cleaning. Met Sariah & checked out a cart to move some boxes. When done with moving, returned cart & Sariah asked how storage was going and asked if I needed anything. She's very attentive and willing to help out anytime.

Janae was amazing! Very friendly & knows her business. We came in to check on a space we reserved and her information helped us decide to start renting 5 days earlier. Great job Janae! Looking forward to the storage space!

Amazing

Public Storage at the colonnade is the place to go. The office dude by the name of Michael I cannot thank enough for aiding in everything going so smooth already. I already know I am going to have a hell of an experience here and that is something I can thank the team at Public Storage for. Looking forward to renting with you.

They are the best they have helped me out so much. They have great prices and the customer service is unbelievable. Thanks to Jenay I hope that’s how to spell her name and Michael. If you ever need to go to them they are wonderful! I really can’t thank them enough. Definitely recommend them to friends and family.

Up stairs for trucks down stairs for cars park by PetSmart to go down to units

Janae has great customer service , would recommend storing.

My experience for public storage has been good I have my belongings residing there no problems courteous to help in whatever my concerns are and a great staff

I worked with Michael while I initially set up my account with Public Storage, and he was amazing! He was super friendly (joked around and asked how my holidays were), knowledgeable about the units (we has to search for one with a wider door that would allow my couches to fit through), and was very calm and patient while his computer was crazy slow (I would have lost my mind). I would definitely recommend working with him to anyone!

First, Public Storage on East Camelback is extremely clean and tidy; appreciated. Second, they have implemented an app login which reduces move in and move out stress. My wife exclaims it as easy as the green button on the Roomba iRobot’s “clean” button. When she’s happy, it definitely shows. Now, it simply is a breeze coming in and out of the facility. I can say this is a clear asset and benefits time management highly. I believe this update will keep things positive for my family guaranteed. Lastly, my family was taken care of by Michael. Thank you for his above and beyond customer service. May I say the satisfaction level of customer service is defined as perfection. Those who need storage, you clearly are not to be disappointed.

Moved out unit today and Michael at the desk Did a great job with unit and paperwork.

I worked with Michael. He was very helpful and we found what I needed.

Clean and secure facility. Janae was so helpful, knowledgeable, and kind to work with, and really built trust in doing business with Public Storage. Elevator access from ground level, and parking below ground with multiple access points. Some traffic getting to loacation due to parking lot of Frys and promenade but it is a great location.

René was absolutely amazing! And they have incredible rates. They worked with me to find the perfect space to store my supplies. An amazing experience to say the least!

I feel my service was Great.

First off I want to start by saying ... THE STORAGE HAS SUCH A CLEAN ENVIRONMENT AND A FRIENDLY ZONE, but I want to especially thank janae for her great customer service and being very attentive and patient with me, great personality! KEEP UP THE GOOD WORK! Definitely will come back.

Cheyenne is the most amazing employee at this Public Storage!! She is incredibly kind and provides amazing service. We had a ton of cardboard and trash she was willing to take to the dumpster for us so long as we broke everything down. This was incredibly convenient as I’m not sure how we would have transported all of it. She was also able to find a deal on a larger storage unit for less rent. I highly recommend this Storage facility!!

Cheyenne had great excellent service!

The place was clean and had great customer service! Janae was very informative and helpful. I would definitely recommend storing here.

Very helpful and polite (:

Highly recommend using this facility. Cheyenne, the woman at the front desk was so nice and helpful. She went over every section of the agreement with me and was very informative and I felt like I knew everything I needed to as a first timer. I feel like I got a great price and the process was so smooth. I’m confident I will be very happy with my decision to store my belongings here :)

The location is very convenient to our home. The prices were very competitive and the customer service Dane(at the facility) and Cheyanne(on the phone) provided was exceptional. We really like that there's underground parking and it's cool!

Cheyanne was wonderful to work with, so helpful and able to help me pic the right boxes and packing stuff for my move and storage. 10/10 would rent here again as long as she is here to help.

I rented here a few months ago over the summer break. I have since moved but wanted to say how great my stay was. Service was great and staff was helpful.

Dane was awesome, very knowledgeable and friendly! Very helpful and easy process to get set up at this location.

I will never go anywhere else. Best place ever! Underground parking, Sun free, don’t have to worry about bums, super clean, great prices and Dane is the best manager to work with. Great Service!

Had to make an unexpected trip home during my travel job and needed a place to stow my gear until I got back. Went to Public Storage and met Dane. Dane was fantastic, great with customer service. Dane answered all my questions and even made great recommendations. Highly recommend this location base on my experience with Dane.

It's storage, for the public!

We'd been a customer for many years and always enjoyed the ease of access to our units and the air conditioning in the summer. Sandy and all the staff have always been great - knowledgeable and courteous. Should the need arise that we need a storage unit in the future, we will definitely use this Public Storage facility.

Although I’m having a terrible day moving and packing and dealing with life’s dramatic episodes , cheyanne at public storage was very knowledgabke about not only how fast I can type on this review which I did on my own accord but was fast at delivering a respectable and trustworthy experience I’ll bet I’ll be having here moving forward.

I had a wonderful rental at this Public Storage! Cheyenne walk me through the whole process with friendness and knowage of what my needs are. Thank you!

Clean and safe here at this Public Storage. The manager was so helpful and friendly. Ask for Cheyenne! She knows her storage!

Cheyenne was AMAZING! So sweet and helpful with getting the right size space. Very user friendly with rental!

I had a great experience with this storage facility. Dane was awesome! From the first encounter when I was signing up until I was vacating he always remembered my name and made me feel comfortable about storing my personal items here. I have just three complaints about the place. One was the lack of light in my unit but that probably keeps the contents in the unit cooler so I understand that as well. Second, The price was high but for a climate controlled unit in the Biltmore area it was something I expected. And, third, closing at 9 pm is hard for a couple reasons — one, it’s very hot until at least 7pm. Then it doesn’t allow night owls like myself to move in the easier hours (less traffic, heat and people). Overall, I’m very satisfied with the process. Thank you.

Moved from Florida up to Phoenix and when I showed up at the public storage, the medium storage we originally booked in advance was unavailable. The rep at the location named Oscar did everything in his power to get me a unit. Eventually he was able to get me a much larger storage for the same price of the medium storage. He definitely went above and beyond and it was much appreciated. So far it’s been a smooth process and I’m glad we chose the public storage. Oscar definitely made it worth the money!

Oscar was great help would recommend

Oscar was absolutely helpful and accommodating with my shipping container needs. He was quick to respond and listened to address my needs.

Increased my rent 15% after first year. Another big company out there trying to take as much as possible from consumers.

Connie checked me in on moving day and she was fabulous! Didn't give 5 stars because of facility appearance. They need to clean up the entrance on the way to the elevator. They especially need to clean up the elevator interior it is very trashy and disappointing.

This establishment willfully and without any regard for the Laws pertaining to Private Storage Facilities will blatantly break those laws. This publically traded company should be held accountable and 'Sharron' the District Manager, in my opinion, should be taken out to the desert and neutralized.

Haven't been there in years.They did closed too early .

Dane has made this process really easy. Great person to work with in acquiring a storage unit.

Dane was very helpful! An awesome experience...we have referred many people.

Connie was amazing with helping me locate my storage locker and helping me figure out an area for me to take care of the excess rubbage in my locker. Love the service and glad I get to come back to such a friendly face.

Connie did a great job. Very helpful.

Dane made the process of moving a water-damaged closet full of items as painless as possible! A quick registration online and short visit to the storage unit later, all our things are safely out of the way where we don't have to worry about them. The facility is clean, quiet, and easy to get to. Despite Dane being only 2 weeks into the job, he was very knowledgeable and willing to help. He even helped me move the heavier items into the unit. Great service!

Kurt always has the answer to what ever questions I have. He is so polite and keeps the place flowing.

Tina was awesome!! She was great to work with and made everything so easy! The units are nice and easy to access.

Great job, Kirk is not only friendly but very professional.

Kirk and Tina are too amazing fun loving people awesome awesome storage very easy to get to super clean and well lit great job

RIP off prices

Hate storing

Kirk checked us in with efficiency and courtesy. The facility is spotless and all-weather indoor access is a big plus. Two hints: easy entry from behind mall stores by driving down overflow parking ramp. Also bring your own padlock (they sell them for $20).

My experience with this public storage was Very nice due too Kirk , because he was very Nice and treated me with great customer service and very knowledgeable with what I was looking for.

Kirk was ao helpful.

Sandy and Connie were very helpful and friendly. They gave me all the information I needed to make my storage experience an amazing one. I would highly recommend using this facility and I plan on using it for future storage needs. The facility was clean and orderly and my items were in a cool, secure area with relatively easy access.

Welp I had a 5 star review here but I changed it. I explicitly told Kirk that I would be starting to move asap and I rented a second larger storage the night before and had my moving team go over when the facility opened the next day at 6am. I was moving one smaller storage into the larger one and I would just reuse the lock that I had rather than buy a second. The movers call me truck load full and there was a facility lock on the new larger storage unit. I am sure this is their protocol but Kirk never mentioned that he would have to place a lock on the new storage. If he would have I would have bought whatever I needed to. Now we have to wait 3 hours until someone opens up that office onsite. Oh and there is nobody at the office and it's 9:50am.... Complete garbage! Kirk and the PS staff better make it up to me!

Kirk was very helpful and the property was very clean thank you public storage.

The service was awesome thanks to Tina's knowledge and patience as I wavered for a day whether to pull the trigger. A little higher price but it's in a good neighborhood, good security, solid access hours, and mostly a pleasant and knowledgeable staff that made my unexpected move less stressful. Thanks to Tina for the help and good attitude she shows daily; always has a smile and a friendly hello. Kirk follows suit, good staff, happy with my choice. Place is clean and accessible via elevator or car down to basement, you should give them a look if they have an opening.

Getting ready to rent a storage unit I went to Public Storage. Kirk waited on me and was really helpful, the place was much cleaner and more secure than a storage I had years ago with another company. When I go to move I will for sure go back to this location and hopefully get to deal with Kirk again, his customer service attitude was top notch!

I was so impressed by Kirk's knowledge and willingness to help! He made this such an easy experience for my family and I! We were displaced from our home on a moment's notice and were already stressed out beyond belief but because of Kirk, it was one less stress we had to deal with. Thank you for employing such great employees who made my life just a bit easier by knowing how to do their job well. I recommend this facility to anyone and everyone needing a storage room during anytime in their life. Hopefully Kirk is on the clock when you show up!

I've been debating on renting a storage unit. But I'm worried about the safety of my items. I met with Kirk and after showing me the grounds and the security at this facility, I am not concerned. And with the affordable payments it was a win win. Thank you very much Kirk for all your help.

Facility clean and dry. Attendant's name Kirk was most helpful and did so willingly.

This is a beautiful safe storage facility. But the customer service Sandy gave me was out of this world amazing! She really goes above and beyond to help you and is very funny. Glad I chose this facility. Would reccomend to anyone!

Sandy is helpful and has a great disposition!

Sandy the property manager is very helpful and friendly. The property is alway so clean! I have been here since March!

Sandy is very friendly and made our first storage unit rental quick & easy!

The storage space itself is so clean and safe. Sandy, in the office, is incredibly helpful and professional. Always ready to go the extra mile. It’s like leaving your things with a relative, but not having to stay for dinner!

I scheduled my appointment about a week ago to move in my belongings while in between my current place and new home. Sandy was extremely helpful, she provided excellent customer service, accurate information and made sure I had all my questions answered. I am so glad I chose Public Storage and will be sure to use them again for all my storage needs. Thank you Sandy!!!!

This is the best self-storage experience I’ve ever had. It’s clean, secure and very well run. Top-notch customer service. Sandy is fantastic - friendly, knowledgeable and super helpful. I rest easy knowing my stuff is safe with Public Storage!

Sandy is amazing

If you are looking for great customer service then look no further. Sandy was absolutely fabulous and you can tell she loves her job. Thanks to Sandy, I would utilize this storage location again and refer to others.

Sandy is an amazing manager! Always friendly, helpful in locating trolleys - she provides exceptional customer service, goes above and beyond! Helping to jump my car battery! Thank you Sandy!

Connie is super nice and found the unit we needed!!

Sandy is the Best! So helpful and Friendly with my storage bill in NY. I come in every month to pay and she is always terrific! Thank you for having such great employees!

Connie was very helpful and instructive. I would recommend this place to anyone in need of space.

Sandy is above and beyond... I always look forward to seeing her smiling face and her caring quality service! Great employee Public Storage!!!

Sandy has always been very helpful since I met her. What WONDERFUL people skills she has!! I have rented here since 2011 and the property has always been spotless. Thank you for all you help Sandy!! Vanessa

Managed to lose my keys, and Sandy was a delight, helping me schedule a lock swap. She was a gem!

This place is awesome! Love the lady who works there. We built IKEA cabinets in the storage unit....was a bit hot and lighting was lacking, but how many rent the space to build cabinets?

Very friendly and efficient staff. Great location

Sandy made my experience with Public Storage SO EASY. She is extremely knowledgeable and accommodating. Sandy made me feel completely comfortable renting a unit at this location. Unbelievable service.

The facility was super clean and Sandy is wonderful and very helpful!

Everything and everyone was awesome

SANDY proved to me that PS has quality people employed. She was extremely attentive, kind, knowledgeable, and genuinely helpful. We knew that our prized possessions had been under great care. The facility was always clean and easy to get around. Elevator was helpful and so were the multiple entrance points. For these reasons and more, I highly recommend working with Sandy and PS at this location.

Another great experience at Public Storage! Sandy is the BEST!!! She answered all of our questions so we were able rent just the right unit & price for us! Sandy made it easy peazy! Thank you, thank you Sandy!!!

Sandy just saved us! Based on yelp/google, we came to this Public Storage after we realized yesterday that our movers couldn't move everything into our new house yet. Not to panic, Sandy to the rescue! Not only did she calm us down and make us laugh, she got us a great deal on a large unit and made everything simple and quick. Thank you Sandy, now that's great service!

Sandy was very professional and friendly. I strongly recommend this facility.

Sandy was so helpful and very cordial. Yet very business-like. A great experience. Great location!!!

Sandy is so amazing and helpful. Thanks so much!

Sandy has been such a big help with my unit shes very knowledgeable and very polite. I havnt had any issues with her or this property and would highly recommend it. Thank you so much sandy youre a sweetheart 👏

This facility is conveniently located, ample shaded parking, clean and well maintained, and secure. The staff are all very friendly and helpful. They take a genuine interest in answering questions and solving problems. Sandy is the person who helped us and she was great.

We have looked at other storage companies and this one has everything we need. It is clean with good security, climate control, and easy access. Sandy was at the desk and went out of her way to help us. She is knowledgeable and professional. We like the month-to-month plan without a contract since we only need this while our home is being remodeled and aren't sure how long that will take.

Sandy is and has always been so helpful from when I downsized my unit, to getting elevator access to helping me close out my account because of moving out of area. Always and smile, always willing to help.

This was first time needing a storage unit and i was little uneasy about it. Sandy was wonderful. Sandy's willingness to work with me, understand my needs, and problem-solving skills were impeccable. I encourage you to call and speak to Sandy. She will put your mind at ease and make the process pleasant.

Our company has had 2 storage units there for 9 years. Over these 9 years we have had excellent service. Sandy is awesome!

Excellent storage facility! Sandy & Teresa were particularly helpful and professional. Having dealt with Sandy more often than the others I would like to thank her for her assistance. She certainly put the customer first and did all she could to insure customer satisfaction. Thank you!!

Very clean and polite people working here. Always helpful and very kind. The bathroom is very clean.

If Google allowed a 10-star rating, I would award a 10-star rating to Manager Sandy. Sandy clearly loves her job and consistently goes out of her way to provide top shelf customer service. Sandy is efficient, attentive and responsive. She and her staff do a superb job of maintaining a clean and safe facility. Sandy goes out of her way to assure tenants' needs are well taken care of. She solves problems quickly and efficiently and makes me feel as if I am a valuable customer. If ever Undercover Boss did a Public Storage episode, all of America would be impressed with and proud of Sandy!

Sandy was super helpful, & her great positive attitude made my moving process and little less stressful. Thank Sandy & Public Storage!!

Sandy was our property manager who checked us in and was fabulous!! She was awesome!! Very helpful and friendly! 10 stars!!!

Sandy Went above and beyond the call of duty to make sure that the unit I rented was beyond my expectations. I will defiantly tell my friends and Family about this location for all their storage needs. Thank You Sandy.

Sandy is extremely friendly towards me. She does a excellent job with the facility. Good hours and located underground. Prices are reasonable for the space you get. Would recommend if you need space.

Sandy was an amazing help with getting my account corrected.

Sandy has helped me with great customer service and professionalism.

Love the facility. Clean with very friendly and helpful associates. Particularly like Sandy, very customer focused and proud of her facility.

I'm very satisfied in working in this property , we have new carts, and the area is very clean😊

Omg I have never had an experience of getting not just one unit but two. The customer service is excellent!!! I first met Molly who set me up with no hassle and she was amazing. I then met Sandy who honestly became like someone I've known for a very long time. I went to unload the units for my move with my son and cousin. My cousins 2 little boys were with us and Sandy entertained the boys with paper and colors and alot of smiles and happiness. She made the move extremely smooth and forever grateful. Above and beyond the call of work duty and very much appreciated. I'm old school and I like spreading experiences of excellent service. I've already done that with Public Storage 😊

Connie was AWESOME. She helped me get my unit this week. I was amazingly surprised when she told me that it was her 2nd day at this facility. She was very helpful with all my questions. She is very energetic and friendly. Everytime I have come in since the first day she has greeted each with a smile. SHOOT OUT TO CONNIE. THANKS GIRL!!! HAVE A MERRY CHRISTMAS.

Larry and I want to thank Sandy for all her help! She went ABOVE AND BEYOND and we so appreciate it!!!!!!! Debra and Larry

This is my second time using this storage facility and both times was a good experience. The staff I encountered at this location are both helpful and professional. This time renting I worked with Molly and follow up with Sandy. Both individuals were very helpful and caring. They understand people are in transition when it becomes necessary to use a storage facility and it is also stressful! It is so much appreciated when the process is hassle free and your are given a measure of patience and compassion! Thank you to both Molly and Sandy for excellent customer service. This Storage Facility has their act together you are dealing with quality people, highly recommend!

I had the best experience using this public storage facility all thanks to the wonderful woman who helped me that day, SANDY! She is amazing and goes above and beyond to help with a smile the entire time. Her customer service skills could not get any better. She is awesome!

Had a great experience today retrieving some items from my unit. Alexis who worked the front was very helpful and assisted me with an extra cart and helped me with my access issues that I had previously. She was great!

I called in to receive some pricing quotes on units and I spoke with a young lady named Alexis. She went above and beyond to help me out with all of my questions and concerns, and displayed excellent customer service. She Is a great representation of your company.

Had to say thank you to miss alexis she was a great help on picking which unit would be best for my price range again thank you you helped me save a lot of money🤑😁

Alexis is the best in the business. I went to other storage units and then I met Alexis and went with Public Storage. Alexis is a true professional and was very helpful!!!

This experience has been terrible!! They are expensive, customer service sucks and they lied about late fees being waived!! Shannon the DM is such a rude person as well as Molly and Alexis!!!!

Great service. .amazing deal..eternally thankful for there service.Alexis rocks.very attentive,and polite.

Ashley was helpful in finding me the perfect space!

Worst experience ever the customer service is horrendous I have been waiting for the district manager to call since July 7th I have had emails sent to the district manger Alex Felix, his boss Sharron and her boss karl still have yet to hear from anyone IF YOU ARE THINKING ABOUT STORING YOUR ITMES HERE THINK TWICE THEY HAVE NO.CUSTOMER SERVICE

Now I see why Public Storage is a leader in the industry. I must also acknowledge and thank Alexis for doing a great job helping me get into my unit(as well as helping me properly lock/secure my unit). :D

Came in to get some prices on units and Alexis was very helpful. She offered to show me units and made sure I found the perfect size for me. She even suggested packing supplies to keep my stuff protected during my move! Thanks Alexis

stopped in to get some prices and was greeted by Alexis. She gave me a tour of the facility and a unit that would fit my needs. She explained everything I needed to do once I was ready to rent with PS. Thanks Alexis!

Cierra was very helpful!!!!!!!!!!!!!!

Great place and clean

Cierra customers service was impeccable!!!!

Ciarra was very knowledgeable and the information she shared with me helped me to make good decisions regarding my move.

Secure storage with friendly staff. Would use again!

Ashley was super helpful and made setting up my new storage unit quick and easy.

Very clean and friendly staff..

Great service, Alan is thorough and really friendly

Alan was great today! He made the move-in easy and quick!

Awesome customer service!!!! Always a smile on (I think his name is devin) the customer service associates face. Thanks public storage!

Excellent service Johnny was very knowledge personable and fast Highly recommend this facility

Alfredo was so helpful. He took the time to answer all my questions and was very patient. Thanks :)

I already love this place! Service was fantastic from the second I stepped until the time I left. Johnny was great! He was very kind, yet professional and he walked me through everything with ease. I'd definitely recommend this location to anybody in the area. Thank you public storage!

Friendly and quick process with a clean and well kept facility

Needed to rent storage unit for moving. Johnny was very helpful and always looking out for me with the size of storage that would be best for me and all moving supplies.

I really like the place because is climate controlled, also the managers that are there to help you sign up they are very helpful and they will show you what you will be getting there. Another thing is that I like the area that it is in there are a lot of very good shops and food. And most important thing that it is easy to get in and out when ever you have to put stuff into your storage.

Sherri has been extremely helpful especially in a my stressed out moving time. Made the whole process simple & easy. Kudos to the facility staff & facility itself

Sherri was exceptional in her quality of service. She was polite and answered all of my questions . Sherri is a person who I think should be acknowledged for her work. I will rent from this storage in the future due to the service provided by her.

Sherri is always so helpful, always greeting with a smile. When I ask her for a key or have an issue she's always eager to help. I recommend using this location if looking for a friendly helpful place for storage.

Mayte was very knowledgeable n I had a quick n easy experience.

Very nice guys, thanks Jesse and Mayte for all your help and be so informative .... thanks a lot

Sherri is always a pleasant person to talk to! Always has a smile on her face and always has the answers to any questions I have to ask. She is one of the main reasons why I continue to stay a loyal customer to public storage. Thank you Sherri for always being a pleasure to talk to! Keep up the good work

Sherri Baldovino -Is a big Help .Answered all of my questions. Excellent customer service if I could rate more than 5 stars I definitely would with out a doubt ! Very Consistent ! Very kind ! & Honest . I Recomend this location ANYTIME THANKS to SHERRI public storage would be my number ONE choice when Moving !! :)

Came in to get 2 boxes and tape, Sherri was super nice and asked if I needed any additional supplies or a storage unit. I was in a hurry and she checked me out very quickly. Happy with the service and recommend coming here for any packing supplies you need!

I had no idea what I was getting into and was pretty confused. Sherri helped me out and explained everything and made it a great experience. Without Sherri I would never have felt this confident in public storage

Mayte good customer service and she is very nice

Sherri is amazing to work with!! Store here you won't regret it!!! 10 stars if I could !!

Publlic Storage, you hit the jackpot when you hired Sherri Baldovino!. I actually look forward to my storage visits, and who ever says that? I can always count on being t greeted with a smile, and treated with professionalism and a positive and helpful attitude!

Sherri is terrific -- She was friendly, kind, and helpful. The facility is clean, well lit and just "peachy".

We have had a locker here for several years. There's not a lot to differentiate one storage company from another--but today we were given exceptionally good customer service by the service rep, Sherri. She went out of her way to be helpful. So a "thanks" to Sherri for her help!

Keslee was very helpful today

Sherri made it super fast and simple to get a storage space. Nice facility and safe area.

Easy, fast & friendly service! Thank you Mayte & Keslee for all your help.

Sherri couldn't have been any better! She was consistent, honest and very informative!

Very nice place. But the employees are the best Sherry was helpful, informative, friendly and helped make my move less stressful. Thanks

Awesome service. Honest pricing and a very smooth process. Thank you!

I've rented at this Public Storage many times. The staff has always been friendly and the current manager, Sherri, is an absolute jewel. the facility is well maintained and very secure. The main entrance is underground in an area where the police park their vehicles. I have never been concerned about security here. If I had to find one thing to complain about it would be that it is often hard to find a unit to rent at this location because they are almost always full (Which speaks to the quality of the facility)!

Sherri was awesome and very helpful. I felt very welcome and she answered all of my questions and earned my business. I would reccomend this location.

Sherri was very helpful with our storage needs property is very nice and clean and great parking I recommend storing here security cameras are all over seems very safe.

Thanks Ray... you were not only precise but you were processional

Quite convenient and Laura is very helpful

Brad was very helpful and demonstrates good customer service skills.

The property manager Ray Bastida was professional, helpful and very detailed in his explanation of the contract. He is a catch of an employee. He is very young but mature and professional beyond his years. I love the location of the Public Storage but would not have signed a contract there if the front office was poorly run. Thank you PS

I loved this place staff was really helpful and prices were amazing I would most definitely recommened this place to family and friends

Great service from Brad, very friendly and very knowledgeable!! Second time renting from this location.

Brad provided a great customer experience!

These guys were excellent had everything in order unit was great exactly what I expected. Thanks Ray

Erin was extremely helpful with all of my countless needs / problems ! Greatly appreciate all the help !!! Thanks !!!

Brad was most courteous and very professional...

Brad and Erin have been very helpful to me and my wife a number of times accessing our unit and processing our payments. They are consistently kind, courteous and informative.

Brad gave us some excellent service during our move.

Brad is great! Love the space.

Brad was extremely helpful and walked me through the process painlessly. Highly recommend!

Friendly, professional staff. Erin has been exceptional with regards to accommodating my every storage need. She is kind, courteous, and an asset to the company.

This is an awesome and friendly place, thanks to Stella and Alex

My experience with Public Storage and the staff has been excellent. More specifically, Erin has been extremely helpful when it comes to managing my account and the delivery of packages. I have been very thankful to have staff like Erin who is concerned with providing the best customer service available to all customers. I have witnessed her interacting with many customers and know that she provides excellent service. Thanks for hiring quality people like Erin.

After making an initial reservation with friendly customer service i was then called by my chosen storage location by manager named kate. She assisted me and was very happy to show me supplies and offer ideas to help improve my storage experience. She was very cheery and it brightened my day very much after walking through the summer heat to get there. Thanks Kate!

Kate was extremely helpful and nice.

Awesome service. He was a Brad!!!

Erin was extremely helpful!!

Erin was fantástico. she did a great job with explaining the process and the property wad cleaned!!!

Went into this location to check out a 10x20 unit. Location is clean, like that security drives threw! Now matthew was the employee in the office, and he was great! very informative and frendly! I would recommend this location!

The agent Brad at this location is so helpful and professional mad me experience great. I'm gonna refer ppl to this location for sure. Customer service has down graded in me eyes, but Brad has done a great job at keep in my faith.

The management and team are awesome! I would have to say they are amazing they help me when I got change of jobs and work with me paying later in the month!!! Love this storage facility wouldn't go anywhere else!!! THANK YOU GUYS!!!!

Courtney is the manager at this location and she helped me out so much! Her customer service skills are great, she was able to answer my questions right on the spot. And on top of that the property is so clean! Thank you so much Courtney for helping me out!! 5 star service!

I highly recommend! Brad provided excellent service!

I've had a couple of great experiences buying boxes for a move at this location. Brad was extremely helpful finding a box I needed that wasn't out on the floor, saving me a trip somewhere else.

Courtney was vey helpful, she answered all my questions and concerns. She was very respectful and polite.

Have had a storage unit in Phoenix for 14 years...paying about 6,000 dollars in rent a year for this unit...realize how excessive this rent is. How does your experience compare as a long time loyal customer ?

The property is very clean. Courtney helped me out a lot, she's very nice, and professional.

This particular location (08006) is awesome! Courtney & Hope are wonderful and very nice! The place is clean, the units very spacious and the Specials...terrific! They made it convenient for me to store my stuff there, because I could get some of the supplies from their office, on site (boxes, etc...), at a pretty nice price! They've got 24 hrs Security on site and the Mall is pretty cool too! Overall...a pretty interesting and nice experience!!

Courtney showed me the most amazing storage units I've ever seen in my entire life. The way she explained the month to month lease agreement was also fantastic. She gave me their special VIP unit for free! Ill be coming back here for sure, because all my crap will be stored there for months and months to come!

Expensive and not real secure but very close to where I was moving from so convenient

Courtney is the best she helped me out big time

I came in to look at one of the units and spoke to the sweetest lady. Her name was Hope (how awesome is that) and although I didn't rent a unit, I did buy some packing supplies and she was so helpful. Thank you and great job.

The access hours cut off too early at night. It closes at 9PM but I think it should remain open until atleast 10PM. The manager Steve was bad because he charged me for extra days even after I had already moved out. He said it is policy to charge an extra full month because I moved out after 6PM even though I left before 9PM. So the policy is unfair. Other than this, I like how it is completely underground - that is really cool & ur stuff stays cool too. I call it the bat cave.

Courtney was very helpful in explaining the different size storage units. She took the time to show me available units and explained the rental policy very well. She presented herself in a professional manner with excellent knowledge and relates very well to the customer. I have rented a storage unit and have recommended several friends based on the service Courtney provided.

Great customer service from Andrea! Great company.

She was really Nice and help full and I would love to come back to the store

Courtney was very helpful and made the sign up process so easy. The facility is super clean and seems very secure.

JennR was helpful ,friendly, great service. Highly reccomended facility and property manager

Courtney was a great help. I needed same day service and she delivered. My experience was great. Thank you Courtney and Public Storage for taking such great care of me.

When I went there Courtney was great helped me with everything I needed and made me happy to rent from her.....

Courtney was very helpful and answered all of our questions! The property was tough to find at first, but overall the service was great & the quality for our money is perfect!

Jennifer was very friendly. I received excellent customer service. She went above and beyond my expectations. The process was easy and fast. Thank you public storage and Jennifer. Keep up the great work.

Jennifer was also and very helpful. The whole experiance was made very easy from beginning to end

Bad jokes but Great from Jennifer.

the two girls I dealt with especiallyJennifer have always helped me at the ez access door entrance hold it open pop it open as I roll up and always let me know anything I needed to make my moving and storing easier I used to deal with another storage a block away facility not comparable people rude and this is 1000 per cent better Keep up your good employee choices, training must be excellentr and the intangible sense of a kind thiughtful worker is apparent in both It isn't a job it's part of each storers move in and issues in these storage situations which are rarely easy. Good job keep the places run this way

Angelique and Courtney were awesome! I love the location and it they made me and my wife feel it was safe.

This Public Storage facility is great! Angelique was a huge help and place is spotless! I would recommend this location anybody and everybody!

Courtney was amazingly professional and easy to work with -- what a good employee you have in her! thanks Cathy

Courtney was great!!! She was expecting us and more than ready to help us. I was surprised how clean and dust free the storage units were. We leased on the spot, even had other offers but choose Public Storage. Courtney made the difference, you should give her a raise!! Jim and Cheryl

From the initial phone call to sealing the deal to rent, Courtney was truly a pleasure to have assisting me. She was friendly, knowledgable, and professional. She was sensational at providing me with all the different options available to me since the precise locker size I wanted was not available at the time. She was pleasant and relaxed, showing me all my options and how renting there worked. I got a nice clean storage locker at a fair price. The entire place is neat and tidy, and I like that it's underground and cool, and easy to access. Very nice!!!

I Love this Place! Courtney Is the best Ever she is so helpful. It is super nice location it is like the bat cave

The facility is clean with easy access to come and go while moving things into your storage unit. When we arrived Courtney was on her lunch break, but helped us any way. She was courteous and professional and answered all of our questions. Highly recommended!!!

I have been to this facility a number of times and have always found Courtney to be friendly, courteous, helpful and knowledgable. Based on my experience , I would have to describe Courtney as a great employee and a real asset to the operation.

Courtney was very helpful and even stayed after and waited for me to arrive because I was lost and went to wrong location. The next day she even showed me where to park so my move in would be . This kind of service makes made my day so much better. She was really a sweet and helpful person. Thanks so much