Public Storage Self-Storage Units at 2829 E Thomas Road, Phoenix, AZ

Thanks for your help nicole!!! 👍

Nicole was very helpful!

I appreciate Annalise for her help. I needed a unit due to having to move. She was helpful and kind. Thanks

Very little space to maneuver a U-Haul truck not many parking spaces if you have people to help you unload put on a dolly and roll through the hallways to your storage unit. Hallways are clean and well lit.

Nicole & Jessica are the best they helped me get a storage fast

Nicole and Jessica were super helpful! Highly recommend storing here. Super clean place!!!!

Jessica and Nicole were both great at getting me set up with my storage unit!

Jessica and Nicole are great thank you for everything

Location is clean, neat and staff is friendly!

excellent attention, in showing the storage thanks martha

Nicole helped me tremendously. She deserves recognition for her helpfulness and pleasant customer service.

My unit was broken into and robbed! Through the roof! And nobody called to notify or let us know nothing and everyone is extremely unhelpful do not waste your money

I was robbed at this location nobody notified me , nobody said a thing. Just acted like it didn't happen even though it was our unit and at least 2 others just from the damage in my unit!

I was helping a friend move into her house when we realized her bottles of liquor and purses were stolen along with other items in her household how is it that this has been going in for a year and no one has thought to fix the issue? Peoples things shouldn’t be getting stolen at $200 a month x 5 months and on time payments and you can’t turn the cameras on and notice someone going in that shouldn’t be? I will be telling her and her husband to get a lawyer. DO NOT RENT HERE.

Sabrina store manager helped me with an issue that she resolved with great customer service and support!

Thank you Martha you were a big help.

Wonderful location and customer service, quick and easy process. Thanks Nicole for considering my needs when suggesting a unit. 😊

Martha was incredibly helpful and is a wonderful asset to this company.

Was robbed a year ago. They didn't even notice that it was looted until I told them that I was robbed. Didn't even get the full amount for insurance. Not even half which was lame. Terrible security. People stay in the elevators at night and the cameras are always messed with or not working. I'm out thanks. One of the working chicks even eyeballed my unit when I opened the door but acted like she was checking a sticker on the locks. So truthfully I think my robbery was an inside job like most of my family and friends told me. The guy working with the 🏍 is awesome and will always be awesome in my book. Thank you.

Easy process! Thanks Nicole!

Very good service! Centered located, ample parking and overall good service.

This location is spectacular and Nicole is very informative and has great energy. I would definitely recommend this place for all your storage needs 👍

Great customer service! I'm impressed!

Great location extremely happy with service through Nicole which is one of the representatives for your company

How many days to you have to let them know your moving out

Sabrina was great! She was nice and made the rental process easy.

These units are expensive. Prices increase often. They only have a few carts to use but only when office is open, otherwise they are chain locked to the wall. Elevator near the office is always broken & never an out of order sign on the door.

this place is bad, our stuff was stolen during president day weekend, friday night. They didn't call us until sunday afternoon, apparently other units were broken into as well. I went to this place a week later and saw 20+ replacement locks on different units on all 4 floors. I assume those were also broken into. Don't store your stuff there, alot of homeless people nearby and thieves use the shopping carts left by the dumpsters to steal your stuff. District manager is useless. i'm in the process of going to small claims.

Nicole was Awesome! Made this process quick and easy and gave a lot of valuable information

Martha was an excellent help thank you so much for the great service, quick an easy I appreciate it !

Nicole and Martha were helpful and property was clean !!

Nicole is amazing!!

Nicole was awesome!

Nicole did a fantastic job, quick and simple I recommend it if anyone needs some storage space

I had a great experience with Public Storage. I was greeted by Nicole who provided amazing customer service. She was friendly, nice and over all very patient. She took the time to answer all of my questions and explained everything with great detail. The place was clean, it definitely met my expectations.

Like other's have stated, DO NOT STORE YOUR ITEMS HERE. Lock was drilled off and replaced with a different one. Management didn't even know it happened and they make you wait a week to get someone to cut off the lock. By that time there is no security footage of the theft because they only keep footage for a week. If you wanna have your stuff stolen come here. They do nothing to try and protect people's stuff. Even wanted to charge me because I left trash by the trashcan which is locked up 24/7 and not usable by paying customers.

They were very helpful Nickol helped through the whole thing

Nichole is a very informative and kind person. She was able to answer all my questions.The facilities here are clean and modern.

I would not even consider renting a unit from this Public Storage location. Our unit was broken into and the two managers at this location could not have put less effort into maintaining any store policies or handing over critical footage over to the PHX police department. Our Public Storage issued lock was broken and we had to pay to replace that? Our boxes were ripped through and belongings and pictures were rummaged and thrown on the floor. As we walked through our destroyed unit with PHX police we even discovered that whoever broke into our unit left behind a used drug syringe. There was not even a mass email sent out to all renters from this location as common courtesy? The managers at this location had such poor communication and professionalism. We’ve expressed how uncomfortable we feel knowing that this was not followed up on and that multiple units have also experienced break ins. Do not trust this company and specifically this location to store or “protect” your belongings.

Great staff and clean facilities

Nicole was very nice and helpful.

Management are absolute tools. Not even a clue. Never have been, with the exception of Ben. Ben is a real storage manager, the rest are lame. Burglary on my unit. No security, just automated building. Ben works at a different location. I miss Ben

Nicole was awesome! Quick and efficient! A+++!!

Spencer and Nicole are extremely professional and walked me through the entire process which was quick and easy.

Nicole was very helpful!! Property is clean and well kept!

Nicole's customer service was outstanding! She helped me get the right size unit at the best price!

Nicole is really helpful, great customer service

This was my first time experience with renting a storage unit, so I wasn't sure what to expect however upon arrival, Nicole greeted me with a smile and welcomed me in. The check in process went quickly and my questions were all answered! The facility is very clean, well-lit, and secure.

Thank you Nicole for a quick set up. 😁

Nicole was really friendly and kind she help me a lot with the process

I moved out here from New Mexico and decided to store all of my personal thing's with public storage. This was August of 2022. I had to keep thing's in storage until I was able to move into a bigger home. When I went to the storage unit the lock had been replaced but no one contacted me. Come to find out my storage unit was broken into. I would not recommend storing your personal belongings here. Luckily I have insurance so I can file a claim and have my items replaced. I contacted the corporate office and all they did was send me to the escalation department. The girl read from a script and was empathic whatsoever. This is upsetting to seem. DON'T STORE YOUR ITEMS HERE, UNLESS YOU WANT YOUR THING'S MISSING

Nicole was great! Had an awesome expeirence!

Nicole was very informative and patient with my elderly mother Appreciate you for your help.

Nicole was awesome!!!

Clean and very secure. Not a good neighborhood hood though.

Amber was AMAZING!!! From the minute I walked in the store she was so courteous and gracious and explained everything very thoroughly. Very gracious customer service. Read the monthly contract in detail to me. Smiling all the time. Gorgeous lashes. Very bubbly personality. Definitely deserves a BIG Christmas bonus. Because of how kind she was is the reason that I finalized my booking. Thank you amber!!! You are the. BEST!

Dai was super helpful and informative. Premises is clean and organized.

Nicole is awesome she’s very helpful and take pride in her work would most definitely recommend coming here and speaking to her about storage space

Nicole was amazing from my first contact thru my reservation. I’m very happy with the service!

Its good

How long do I have until I lose the unit?

Nicole was a huge help.

Nicole was a big help and super friendly and did wonderfully explaining everything. I would recommend

I really appreciate Nicole service she was very kind and patient and explain everything . I recommend you go to Public Storage on Thomas in Phoenix and ask for Nicole.Thank you Nicole.

First time here at this storage the manager Nicole very nice and very helpful lady I recommend this place.so come on down 😊

Nicole was very very helpful with my services today at public storage and I would like to thank her so much.

Nicole is awesome! The facility is wonderful. Great customer service.

Nicole was very efficient, professional and personable. Great customer service. We appreciate her help in the rental process and recommend this location.

Nicole and Taylor were awesome!!! 😎

Nicole and Taylor we’re very helpful and made my experience, a great one. Thank you so much ladies!

Nicole was helpful

Nicole

was helped by Nicole, very friendly and made the process speedy and painless

Nichole was a huge help. Friendly and knowledgeable. We rented in the spot. Tried other storage services and even another Publuc Storage, nothing compares to the cleanliness and customer service. We are pleased. Thank you Mary Roberts and Tom Solnit #2405

Nicole was very helpful in the rental process! Will definitely be coming back soon!

Nicole And were awesome and so nice, made my move so much easier

Update***** They have fixed these issues *********************** The basement has a bug infestation. I mentioned it to staff and they have not solved this. I store my company equipment in this unit and it has embarrassed me on more than one occasion to find bug coming out of the equipment. Also they do not have seperate hours for businesses so don't count on getting an early start

I had a great experience nicole was very professional and helpful

Nicole was great!

Nicole was amazing! Rental was a fast very quick and easy!

Nicole was absolutely amazing! She was patient and caring.. she offered me water and walked me to my unit to make sure I would be able to find it. She was great.

I needed to get a storage unit close by and I was able to find this facility, not only was it super clean and as soon as I walked in the customer service was excellent. Most importantly I was able to get the size I need, and great access from the elevator. I would highly recommend this place and I have to thank Nicole for her help. Great customer service from her and definitely professional.

Nicole was so awesome she help me out from start to finished very helpful and friendly

Having never rented from Public Storage before, I was a bit mystified as to how everything "worked". Fortunately, Nicole, the on-site staff member, was patient and friendly, and showed me the ropes!!! She, and the facility, made the process absolutely painless!!! Thank you, Nicole!!!

Nicole was a blessing to have assisted me in this difficult time. She even help me setup the app!

Nicole is very professional and was very helpful and informative.

Nicole has a wonderful, sparkling personality! And was a great help!

Nicole was amazing she was patient with me and her service was awesome.

Nicole was very helpful great customer service

Nicole was AMAZING!! Very professional and helpful.

Nicole was fantastic! Very informative and attentive! She walked me through the erental process which was extremely convenient and easy to do. Will be recommending this location to all my friends.

A lot of important things were stolen from my unit here. The thieves were able to climb through the really insecure 'ceiling' despite the locked shutter door. Bummer. Nice people who work here though.

Great place! Nicole was awesome! Made the rental experience very fast! She went above and beyond for me. I definitely recommend this place.

Nicole and Eileen offered exceptional, friendly and professional service, contacting during the month before my move-in to ensure everything was OK, and setting up an appointment for a walk-through. The storage facility itself was one of the best I've seen... clean, large and well-maintained.

Nicole was very helpful!!! She is amazing!! The property looked great!

Nicole was great and very helpful.

Great service with a smile Nicole was awsome

Nicole the property manger was informative professional and courteous.Facilities were clean and well lit.

Nicole was great help.

Nicole was very professional and courteous. She is my go to storage locker person to take care of all my storage needs. Thank you!!

Awesome job Nicole !!!! Thanks for making everything go smooth!!!

Outstanding service and customer care.

ANGEL AND CARLA Awesome

Angel snd Carla were both very helpful and nice people.

Angel is the absolute GOAT. We were locked out of our unit and she helped us out very efficiently. She should be promoted.

Carla and Angel were a great help!

Came into for help with my app and to make a payment and Angel and Carla are the two ladies who assisted. They are nice and quick when I needed the help. Thank you so much. Definitely recommend this location

I reserved a unit online kind of last minute before moving and the process was so easy! When I was starting to move items into my unit, the staff was very helpful by letting me know where I should park in relation to my unit for easy access and going over the hours when front desk associates are available if assistance is needed. The entire facility is extremely clean and easy to navigate. I’m very happy to be renting a unit here!

I accidentally reserved and paid for two storage units instead of one (oops) and Angel helped me clear up the matter very quickly!

Angel, Kaelon, and Carla were amazing!!! Such great customer service. Polite and awesome! Extra boxes and lock were available!! Thank you :)

Great facilitates and good people, please come see Kaelon and Angel, they will definitely take care of you!! This is my first rental unit and came in today to see what could be done since I was about to have a rate increase, which wouldve left me with a tough decision, possibly leave. They walked me through options and were able to provide a short-term decrease which was greatly appreciated, needless say I will be staying! Thanks again!

Kaelon & Angel were great - thanks for the quick efficient account set up. 5⭐️ Facility.

Ally is the coolest

Angel is the property manager and Kim was her trainee on the day I visited and signed up for a storage unit. The facility was very clean, Angel was knowledgeable, and both ladies were very welcoming and patient. Angel walked me through the online sign-up process, as I did the site visit due to the online price. I've moved in, and Angel remembers me when I stop by. Well taken care of facility and great staff. Thank you!

Angel, Nicole, and Kaelon we're fantastic and very knowledgeable! Excellent service 👍.

Ally

Angel Kim and mike provided amazing service. They were cheerful and friendly 10/10 would recommend anyone to come here

Angel was amazing, sold me right away. Also was multitasking in training the lovely kim. In a rush to do all sorts of things made my experience feel super fast and easy!! Recommend this location!!

Waited 20 min because no one was in office but when they returned they was awesome

Wonderful service from ally! Cant recommend enough!

Ally excellent customer service. She has helped me alot. She is very understanding, patient and skilled. I highly recommend public storage. It is all because her

Ally was the best informative, nice, and patient. Thank you public storage.

Ally, had really good customer service. Was really good help

Seems like they are rising the prices of there units. BUT THE STAFF IS SO NICE AND HELPFUL, truly understanding, I fell behind because of a hospital stay. They worked with me and aloud me to split my payments and spared my unit for the auction chopping block!!

There's kind of a silly and ridiculous way of handling the carts here. Additionally, there are too few for the amount of people at the building at any given time, and finally appear to be inaccessible on Sundays. It's a good place in every way, but one of the most important: transporting your items, is very much a pain to do. Perhaps instead of chaining the carts, instead installing locks on the wheels like any grocery store in the valley.

Ally was great at 28th st and Thomas E. Phoenix location. Also very clean facility

Rock answered all my questions. He helped me with my rental process. Rock simply ROCKS!!

Angel, manager ; Cece and Ally, welcomed me well. Got great storage place I had wanted and got exceptional service. Thanks!

Very clean and inside. The aisles are more than wide enough for the carts. Though it seems like one of the big doors are always out of order.

Very clean location. They are very pleasant and helpful. I was assisted by Angel and she was so professional and very informative of the entire process. I will definitely use them again!

They have Dollies. You just can't use them because nobody can find the keys to unchain them from the wall. Most of the elevators don't work. Nobody is ever in the office during office hours.

Angel and Mike are very helpful And friendly. Very thorough with information and instructions.

Thank you soooo…. Much, Angel!!! I really appreciate all your hard work, and effort with helping me secure my storage unit today!

Great services helpful angel and peter were both great

Angel has excellent customer service skills

Very good service angle

Rock was amazing. Extremely efficient and made me feel soooo comfortable during the entire process. Thank you.

My experience with storage was "easy peasy" thanks to Angel she was so patient and helpful.she is truly an asset to your company. I couldn't ask for a better person to help me. Thanks

Angel was very helpful. Wonderful customer service!

Dave and Angel were fantastic help and the Public Storage APP was awesome 👌.

Angel was great

Payment for daughter helped form Angel

Bait and switch. I was quoted $300/month and signed a contract for $300/month starting May 2021. Four months later, they unilaterally increased my rate to $370/month which is close to a 25% increase. I called the location and was told by the manager that all I could do was call customer service to explain that I am a good customer who pays on time every month and may be they would do something for me.

I had a great experience looking at units with Rock. Staff here is so friendly, very clean and well kept. I will be recommending to friends.

Storage feels available.

Staff was nice but parking lot was tiny and hard to maneuver. They also kept raising rent. 50% increase in a year. That's ridiculous, so we got out of there.

Angel and Harold were friendly , helpful, knowledgeable. It was a very good experience. Thanks guys 😊

Angel was amazing and answered all my questions! This is must place to use for storage. It is also brand new

The staff at this location is amazing. The property is clean and well taken care of. Rock and Angel were very helpful.

Angel and Rock provided amazing service Gave me the best service and got me exactly what I needed at an amazing rate. Way better than Uhaul. Highly recommend. They also have a very clean and we'll maintained facility. Thank you so much you guys I couldn't have left any happier !

Beautiful facility. Great location. Amazing staff. Best rental storage place in the valley. Highly recommended.

Elyza did fantastic job taking care of me. Outstanding service and personality

Great customer service with angel and Micah today even thought it was just for a cold water they still made me feel welcomed while I was helping a customer move things into there storage .

I went to Public Storage and the young lady that was helping us was so kind and took her time in showing us every unit to find the perfect storage for us. I absolutely left satisfied and would definitely recommend it to anyone. Thank you so much Eve. You were awesome.

Was very prompt and professional and was so helpful, when I came in he had my contract ready.He is a keeper!!!

First time at this location the staff (David) was very helpful and explained everything very good. Great customer service by all, the facility was also very clean and organized along with the units. He also showed me the unit that was available and answered all my questions. I recommend this public storage to anyone interested in some good customer service and clean units.

Always safe and clean

Great location! Made moving super easy

Thanks to Laurie did a great job in her customer service roll, she was very helpful

Spoke to David while visiting the facility on Thomas Rd and 28 St. He was very friendly and helpful. He took the time to show us around different rooms so wife and I had a better idea on the space we needed. He was also explaining on how everything worked and how to set up the app so I didn't have any issues getting in the building. He also made sure we had everything we needed like a lock, boxes etc. this was my first time renting out a storage room and he made it very easy to do.

Clean inside and easy to move large items. Dave got us checked in and was super thorough and professional with explaining every detail.

David working there did a great job helping me with getting a storage space.

David is the best he make sure its clean n safe here....

Greatest Storage place I've ever had roomy hall's

Good safe place. Also very nice people to work with.

Everything wad great! Clean and easy! Always had push carts avilable! Very very safe and secure they give u a personal code that says “hello “______”” with you your name! That only allows you into the building and acess to the elevators!!Also Angel the front desk girl was sweet and amazing, very helpful!!! I deff give this location 5 stars!! Btw you get to keep the lock and key they give you when you leave lol :)

Very helpful staff, budget friendly and quick rental process. The units are clean and spacious.

Very clean & big carts AC

Shelby was her name who helped me out today , I decided to get a unit because she was very kind very informative about any questions I had ,and provided great customer service five stars to her she deserves a raise

Very clean and easily accessible. Angel was very helpful.

Angel was awesome!!!! Very nice and clean facility!

This place is very clean and safe. Mask are mandatory. Staff is extremely helpful.

I am here with jacob love his so cool i love this place

Angel helped me rent a storage unit today. She is absolutely delightful and I will look forward to saying hello to her when I come with belongings! I’m so glad I found this storage pace!!!

Everything is clean nice and cool Angel is awesome 👌 paper work was simple she is great at her job 😀 thank you recommend it to everyone

Julio was extremely helpful and didn’t complain about my dog.

Angel was very helpful and pleasant. I would recommend this public storage.

Angel was so nice and very helpful. We were only renting for a week and she got us a perfect unit that was larger, cheaper and more conveniently located so me and my roommate would have an easier time packing our stuff up.

decent, gonna be here for a while.

This is the first time we have rented. Storage unit and it was a piece of cake. Angel was so friendly and very helpful, she made it effortless. We moved on a day when it was 114° and were so grateful for the shaded "garage area" to unload our belongings. The place was easy to find and was very clean and cool. Thanks Angel for being so kind.

Super clean wonderful help excellent customer service

This is my first time renting a storage space and Angel did a wonderful job showing me around the facility and letting me know exactly what was in store for me. She was very easy to talk to and had a great friendly personality. Thank you Angel for your help today!!

Nice and clean storage. Sariah was very friendly and helpful.

Great costumer service angel was really helpful and it was easy paper work