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Public Storage Self-Storage Units at 2829 E Thomas Road, Phoenix, AZ
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 44/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 44 /mo $ 44Best Price Label+ one-time $29 admin fee2 units left! -
5'x5'Online only price$ 45/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 45 /mo $ 45Best Price Label+ one-time $29 admin fee1 unit left! -
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5'x10'Online only price$ 70/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 70 /mo $ 70Best Price Label+ one-time $29 admin feeHurry! -
10'x5'Online only price$ 73/moSmall 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 73 /mo $ 73Best Price Label+ one-time $29 admin feeHurry! -
10'x5'Online only price$ 79/moSmall 10'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 79 /mo $ 79Best Price Label+ one-time $29 admin fee2 units left! -
7.5'x10'Online only price$ 92/moMedium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 92 /mo $ 92Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 93/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 93 /mo $ 93Best Price Label+ one-time $29 admin fee2 units left! -
7.5'x10'Online only price$ 107/moMedium 7.5'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 107 /mo $ 107Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 107/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 107 /mo $ 107Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 117/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 117 /mo $ 117Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 120/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 120 /mo $ 120Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 125/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 125 /mo $ 125Best Price Label+ one-time $29 admin fee1 unit left! -
10'x25'Online only price$ 256/mo
Large 10'x25'- ground floor
- climate controlled
- inside unit, rollup door
$ 256 /mo $ 256Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 257/mo
Large 10'x30'- ground floor
- outside unit, rollup door
- locker
- drive up access
$ 257 /mo $ 257Best Price Label+ one-time $29 admin fee
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15'x20'Online only price$ 295/mo
Large 15'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 295 /mo $ 295Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 295/mo
Large 10'x30'- ground floor
- climate controlled
- inside unit, rollup door
$ 295 /mo $ 295Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 307/mo
Large 10'x30'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 307 /mo $ 307Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
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Climate Controlled Storage Units in Phoenix Near SR-51
The Phoenix storage facility located east of SR-51 offers perfect storage solutions for the Camelback East Village area of the city.
Store your golf clubs and extra gear in a 5x10 unit for easy in and out access between trips to the Arizona Country Club or the Papago Golf Course.
Renters in the nearby Vibe Apartments can use a 10x10 unit to declutter their space; while families moving in and out of the Camelback East Village area of Phoenix can use a 10x15 storage units to store spare furniture and large boxes.
This Public Storage is ready to assist customers with any haul, big or small. For contact free move ins, visit our website to learn more about our eRental program.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
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- Month-to-Month Rent
- Moving Supplies Available
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- Well-Lit Facilities
Reviews ( 339)
Yoooooo! Listen up! Public Storage on 29th St & Thomas is officially the best facility I’ve ever patronized & provided the best overall experience. Yvette greeted me cheerfully upon arrival & was beyond gracious in explaining options & pricing. She wasn’t pushy or overbearing & in a way made me feel like I was making the right decision to rent storage space therein. She wasn’t exaggerating with her persuasive efforts, because I’m beyond pleased. Do yourselves a favor, if you’re looking for a clean, well maintained & appropriately run facility to store your belongings, call/visit Yvette immediately! You’re welcome in advance.
My experience with public storage was great, employees were helpful, I didn't have any problems..
Looking forward to using the storage to keep my stuff safe..
Nicole is very helpful with getting my storage for the first time made it very easy to understand on having a storage
Yvette helped us get into a last minute storage unit. I was setup with a different company that left us hanging. I will always remember how well she treated me as if i was family! Her professionalism- outstanding! I was in such an emotional distress and she calmed my situation & made everything so simple for me to just focus on moving in. Thank you Yvette!!! You saved my family during a horrible experience we had somewhere else! We will never forget you're compassion & strive to help us!
Mark was fantastic, very helpful and kind. Place is clean accessible and looks nice.
I love this place mark our new team members is a great guy over at Thomas locating Nicole doing a great job in training Mark and Lizette great people's and got me into a larger unit from what I had thanks public storage
Nicole and mark were very nice & helpful
Public storage is amazing. I went in a few days ago and was very skeptical, from past experiences at extra space. I thought I was going to go back and forth with hidden fees and impossible hours and so much inconvenience and man was I WRONG!!! Nicole and Mark were amazing. Made my move in date really smooth. Very punctual and professional people. Place is amazing. Clean and very secure. I will only choose Public Storage from now on and I highly recommend this to anyone. Thanks again Nicole. I will definitely refer you guys from now on.
Nicole was super helpful and very friendly. The place is very clean. I would highly recommend Public Storage to anyone and everyone. Thanks for everything Nicole.
Today, I moved out of my unit 2424 of more than two years. Everything at building # 77547 in Phoenix was very good. I never had any issues with this company. Everyone was always nice and professional. Leti the manager was friendly and professional to me.
Filiberto
This place is bad. Elevators are constantly out of service and when they work, the doors will open multiple times as they are closing to go to the level you need to go. It will literally go through the open close cycle 3-5 times before it closes and you move on. There's homeless living in there, you can't really be in your unit with the door opened because they're just walking by to see what you have inside.
Nicole and Yvette were great!
Leticia has excellent customer service. Thank you public storage
Leticia helped me set up a reservation and I can't wait to complete my rental. Friendly staff and very informative and helpful
Been storing here for awhile and it's great. All the girls working are friendly and helpful. Nicole, Rosie, Letty and the newest addition Ivette all have been amazing.
5 stars! Nicole was so professional and helpful with getting a storage for the first time😁
Nicole was so sweet and helpful getting a storage unit i enjoyed her service recommend her a raise or something along those lines shes such a sweet woman 🥰
Yvette and Nicole helped me out ! They were great 😃
Rosie Cortez is very helpful every time I go there with anything and everything you might need. Definitely recommend this store just cuz of her. She’s amazing
Rosie Got me and my husband in quick and fast and gave us very nice and patient instructions, this place is very clean and affordable
Rosie is very helpful and made everything easy
Deborah Nicole was super sweet and very helpful. I would recommend her to assist you with finding the right storage.
Jacob V. was very helpful getting me set up. I'm very happy with my storage unit! Good price, decent location, great facilities.
Tracy and Nicole was outstanding! They assisted us with questions regarding our unit and was very patient and pleasant.
Debra was wonderful
Jacob and rose were great
Rose was absolutely amazing. Informative. Also assisted me once my reservation somehow cancelled out . Very professional and informative. A great asset to your establishment.
I don't understand how this place has 4.6 stars if they don't respect the collection, the first month of rent for a 10x5 room said the charge was going to be 56.00 dollars monthly, we've been there for two months and the first charge was as agreed, the second they charged me an extra 9.37 dollars and my payments are electronic, and for this month of February they charged me an extra 7.26 dollars in total they have charged me 20.88 dollars for no reason that I am paying late, and in the record it appears that the first payment I made was 30.03 dollars... If this were true that I owed the first payment I would not have been able to go to put my things in the same day that they gave us the key and the code to enter... I DEMAND THAT THEY RETURN THE MONEY THAT THEY OVERCHARGED ME,,, AND RESPECT THEIR COLLECTION RULES😡,,, because I have proof of what I say.
No entiendo como este lugar tiene 4.6 estrellas si no respetan el cobro, el primer mes de renta de un cuarto de 10x5 decía que el cobro iba a ser 56.00dolares mensual, llevamos dos meses y el primer cobro fue lo acordado, el segundo me cobraron 9.37 dolares extras y mis pagos son electrónicos, y para este mes de febrero me cobraron 7.26 dolares extras en total me han cobrado 20.88 dolares sin motivo de que yo este pagando atrasado, y en el récord me aparece que el primer pago lo ise de 30.03dolares....Si esto fuera cierto que yo debía del primer pago no habría podido ir a meter mis cosas el mismo día que ellos nos entregaron la llave y la clave para entrar...EXIJO QUE ME REGRESEN EL DINERO QUE ME COBRARON DEMAS,,, Y RESPETEN SUS REGLAS DE COBRO😡,,, por que tengo pruebas de lo que digo.
I went in today at public storage in Rose was so nice and kind and polite and she answered all my questions that I had
Rosie was very helpful getting me a unit for auction winning.
The service was great, friendly, & fast. Rosie or ( Rosy) was so awesome to talk with while doing the process.
The best storage place I’ve been using this company for years now amazing customer service Nicole is great and always meets our needs !
Jacob was very helpful and informative on the questions i had. Definitely the guy i’d go to when looking to rent a storage unit or any and all information about their services!
I got to see different sized units in person before renting online. Thanks Jacob!
Reserved a storage unit online and was promptly called back by the staff to help complete the rental process. They explained all the terms and my options. The facility seems clean and well maintained, with plenty of parking for loading and unloading. When the day came to move in, Nicole was super helpful and made it as easy as possible. Thank you Nicole!
Nicole is the best! Thanks for everything!!
I was helped by Jacob who was able to answer my all questions about renting. Thank you again!
I reserved a unit online and went into the store to finalize my paperwork. Q, Michael and Nicole were fantastic and made the process so easy!
Nicole, warner, jacob and ashley were awesome!
Nichole was fantastic and helpful. She was friendly informative in spite of having terrible hiccups way to go Nichole thanks for all your help
Was at my unit packing up clothes and various items of mine in containers to take to the house. One of your employees passes by and says that is not allowed. We just have to grab what we want and leave. Not allowed to hang out. Why would I want to hang out at my storage unit? There is no TV, Computer or Playstation?? Public Storage is very clean and nice and all but it's not the "happening place" to be to want to hang out at. Very rude. Had to carry lose items out of there to my car.
TLTR: STAFF IS VERY RUDE AND THE RULE OF YOU CAN'T PUT ITEMS YOU STORE THERE IN BOXES TO TAKE HOME IS VERY INCONVENIENT.
ana and Denise at the 29th st Thomas provided excellent service. Answered all my questions on pricing with tax and size. Very friendly and knowledgeable
Anna and Denise were helpful with my rental needs. Thank you!
Denise and Anna were amazing!!! Great customer service 10/10.
Very clean space and professional!
Update:
Disappointing Experience with Customer Service and Security
I visited my Public Storage unit today to retrieve some items I needed to take to someone, only to discover that my lock had been picked. Public Storage had placed another lock on the unit afterward to secure it. Rose, the on-site agent, informed me that they had "tried" contacting me about this situation. However, I never received any voicemails, texts, or emails from them. They claimed that the random, unrecognized numbers that had called me were their attempts to reach me, but without proper communication like a text or voicemail, how was I supposed to know? This, in my opinion, shows minimal effort on their part—about as much effort as my 11-year-old puts into finding something when she doesn’t really care about it: almost none.
What really gets me is that Rose left me a voicemail when I was signing up for the unit, proving they know how to leave messages. But when it doesn’t benefit them financially, they suddenly forget. Had I known about this issue, I wouldn’t have wasted my customer’s time.
Public Storage said they could get their on-call locksmith out to open the unit, but it would cost me $60. They offered me a $60 credit for next month’s rent, but since I won’t be staying another month, they said they couldn’t help me. Basically, once they have your money, you’re on your own.
The 10' x 30' ground-level unit I rented has no gated access or security doors, meaning anyone could walk up and pop the locks. It was a mistake to rent this unit, even though the easy access was tempting. The location is newer and clean, unlike the 4034 E McDowell Rd location, which is old, filthy, and smells like weed. The McDowell location also has poor security—transient people get in somehow, there are no lights in the units, and the steep pavement grading makes parking difficult, especially with a trailer.
Public Storage needs to invest in proper security and customer service. Their lack of attention to these areas shows they care more about collecting rent than protecting customers’ belongings.
Rosie, who runs the East Thomas Road Phoenix location, is absolutely wonderful! She was fabulous to work with and did all she could to assist me in a tough situation. When we ended up needing additional space, we chose to rent here as well.
Anna was a great help! Awesome experience.
I had spoke to the manager Rosie and she was very respectful and the property is very looked after and clean.I’ve also noticed how things have gotten better since she has taken over the property
Great help and friendly.
Don't post hours if you're not actually open. I have things to do. Running around wasting my gas trying to find a place that's open so I can pay my bill is infuriating. Stay away from this company. They jacked up the rates another 20% yet seem to have smashed their staffing.
EDIT: I called the number on the door. The agent thought I was at a location on Curry somewhere. I told her that had to be at least ten miles away. Then she came back and said the store doesn't open until 9:30am and I questioned whether it was worth wasting more time. So I wait fifteen minutes to do this update. The store is not open. She never even asked for my actual location. Sometime during the call she became disconnected even though the call didn't drop. This company is a complete joke.
A very clean and well maintained property. Rosie was great! Very patient and informative about everything. I feel comfortable storing my things at this location.
Jeff accepted my payment today and was a great help today!!
Rosie was great I love the service provided definitely the best storage I have ever came across.
Rosie is such a patient and informative person! I appreciate her going through all the information and making sure we are on track. Thank you Rosie!
Rosie was wondering about helping me out. Thank you so much
Hola y bendiciones fui a buscar un estimado. a este establecimiento y fui atendido por Amalia , y fue muy atenta y amable al darme la información que solicite, y todas mis dudas y mis necesidades fuero resueltas por ella y ese mismo día terminé rentando con ellos una unidad en public Storage. Se los recomiendo a todos muy buen servicio y atención al cliente
Ashely and rose are the best. Thanks for everything lady’s.
Rosie was vey helpful and my me feel that my belongings will be secure. Great customer service compared to other storage units I’ve had.
Rosie is amazing! The facility is clean and new! They have great hours and carts for use that get locked up because they know the business! Couldn’t be more thrilled!
Hola estoy con public store ya por cierto tiempo,y el lugar está bastante accesible y limpio y el personal de esta ubicación especialmente Amalia es bastante profesional y muy amable
Rose was very helpful. Very clean facility!
Thank you for the kind treatment I received
Amalia, was an amazing help to me with how the storage works and all its features
Well managed! Thank you Martha for answering all my questions!
Amalia and ashley were great
Amalia and Martha really help me out and was able to get desired unit. Thanks for such great customer service.
Amalia is really great with costumer service has been very helpful with me thank you amalia
The facility is very clean, and the process was easy to apply and get keys. However, locking the hand trucks after the office closes is really the reason for three stars. Really? This made the unloading process 10x longer with just a dolly. So you have to enter a code to get in the door and elevator, while holding a dolly. I’m sure these carts are not made of gold. I hope this issue is resolved.
Thank you Martha for the excellent service and attention.
Kept well cleaned
amazing❤️ love this place very convenient
Thank you Martha for all your help. Always so helpful!
This place is clean and secure. Martha at the front desk was very helpful and friendly which I appreciate.
This has been by far the best customer service experience I’ve ever had with a storage place. Martha the representative who took my call went above and beyond to make sure I not only I had the right size storage unit, but she eased my mind and emotions during a very, very difficult time. If you’re looking for the best place to store your belongings, this is it. Customer service is A1 cleanliness is A1. Let’s face it. They have the entire package!
Ashley, was such a great help in walking through the process of getting my 1st storage ever. Ashley helped me set up my auto payments, gate access and showed me several options that best suited my needs. Ashley is a great asset to Public Storage her great customer service skills made it quick and easy for me to get what I needed.
Thank you Ashley for your assistance in my 1st storage rental ever. 😊
I have been renting here since 2/15/24. It is with much distress to say this review is long over due !
I feel there are enough people handling the complaints that I stick to sharing thriving info, like I am right now.
I frequently visit my unit as I’m working to down size my belongings. On most of my visits when I finally find Martha (for she is hardly in the office) she is pushing her cart busy running around checking off her daily assignments. Martha has helped me a few times with different inquiries. One day shortly after I moved in, I got here bit later than usual. When I was finished with my unit and ready to walk home I saw Martha outside by the dumpsters. She too was finished with her day. I asked for a ride and she was glad to help me. I genuinely appreciate her taking me as it was already dark out. On today’s (7/2/24) visit Martha was able to waive my rent increase for three months. That’s definitely invaluable!! I feel Martha genuinely cares about people and helping them when she can. I have always found the restroom clean. Like super clean, just like she keeps the rest of the building! She’s professional, kind and friendly! She’s always smiling and laughing at my ridiculous stories. Martha has always shown phenomenal work ethics. Taking care of small details. Like when she hung the wet floor signs in the mop closet. Martha sincerely cares about her work here and the customers!!
Martha deserves five star she was wonderful and great
Service was fast and simple. Thanks to martha
Ashley and Eric were great!
I can't say enough about this place. It's always clean. I always see both Amalia and Martha cleaning. And the customer service is excellent.
Martha @ the Thomas Rd location is definitely Heave sent!!!!! I lowkey have had a terrible experience with PS, but Ms. Martha is the best!!! and she and others who ACTUALLY WORK needs a big raise!!! (sorry its late Martha but got it you and pray that God blesses you!!!)
Martha was gave me amazing customer service today in the office very friendly
Danni was great! Helped us through the whole process. Great customer service !
Danni was amazing she even help me get another storage unit my slow self got the wrong size lol but she is amazing and awesome giver her a raise
Martha was very helpful and pleasant to me.Martha is an asset to the company.
Thank you to Martha for being such a nice person. I recommend coming to her she will get everything done for you quickly!
Amelia and Martha were very helpful and informative. I enjoyed the rental arrangement and will come back if needed. Thank you ladies and keep smiling.
Amalia was very nice and helpful! This facility
Is clean and kept up!
Martha was very helpful and secured us a great storage and space we need for our belongings she was friendly and glad to have worked with her
This storage facility is great—very clean, convenient, and secure. Martha at the front desk has helped me numerous times and has been very helpful.
Martha was helpful today and kept my rental rate unchanged and excepted my full payment today
Every time we go to this location there's no one ever there even when they say that they're there and open until 6:00 p.m. or do we just want there to go pay our bill and do some changes on our account and of course no one's there.
Awesome customer service! Very nice and friendly. Thank you Martha
Martha was great to work with! She was super patient and thorough. Really appreciate her help through our move process.
Absolutely amazing customer service from Amalia, thank you for showing me around and being patient with all my questions!
Awesome customer service. I was lifting a dryer and Martha ran up with a cart for me. Spencer in the office was also friendly.
Been using this location for two years now, and have always had good service. Went in today and interacted with Martha, who was more than helpful. Thank you, Martha!!!
Martha was great and went out of our way to help us
Martha was friendly and helpful. She was knowledgeable and helped me pick the right size unit for all my belongings. It was a great experience! Definitely will be recommending others to come see Martha
Martha is the best!
Martha was very helpful, paciente and easy to go. Great costumer experiance.
Thank you Martha for help for your amazing service
Martha was very professional and helpful. Highly recommend her service if you are thinking of getting a unit.
I had an exceptional employee help me get the right unit for my needs here today, thank you Martha for all your help....
Martha is the best. Very helpful and property was clean !!
Martha was a great help! She went out of her way to make sure that my storage unit was secure and helped update my account. Thank you, Martha!
Martha was very helpful explaining the move in process thank you martha for the great customer service
Martha was super helpful with my rental.
I rented a storage space at public storage and Martha has been the biggest help and so very very pleasant. There was a mixup initially caused by another employee but she cheerfully cleared it up. I am do happy I choose Public Storage and met Martha. She deserves a huge raise.
Martha at public storage on Thomas was amazing. If you ever need help with anything regarding finding a unit she is the one.
,🫥👽⚕️⚕️💞
Great facility always clean and never any problems or issues of any kind. And it's probably because the nice lady that works there is always getting everything done that needs doing. Right now it seems she is the only one that is ever there doing anything so its likely she's is the one getting it all done every day . Thanks to Martha this storage facility is a great place to store your things. Thank you Martha:)
Martha is excellent service provider at public storage in Thomas road, very helpful, reliable and efficient.
Martha is a wonderful employee, she helped me locate my items plenty of times and called me when I left my storage open. I love her service she goes above & beyond.
I have rented a unit at the Thomas/28th location for a year now. This is a solid storage facility that is kept very clean and has good air conditioning. Recently I transferred to a different unit, and it was an easy and quick process thanks to Martha who works there. She even brought us one of the carts from downstairs to help us move, which was a big help. I have not had any issues with security - the doors and locks always work as expected.
Martha did a great job taking my payment today
Martha is absolutely amazing. She went above and beyond helping me with my situation. Because of her, I would recommend this location over any other one. Thank you Martha for all of your help, and I can’t wait to see you again soon!
Everything is clean nice and cool martha is awesome 👌 she is great at her job 😀 thank you recommend it to everyone
Martha was very help when our family was having a hard time with some items and my storage unit. She made the process very easy and stress free. Her service is very much appreciated.
Martha helped me out today and was super nice and helpful. 5+ stars for all Martha’s help today!
Pulled out to my unit last week and I see a mob of 5-6 outside making calls and talking..
Come to find out their units were broken into and items stolen worth thousands $$.
Theft plus the rent shoots up every 5 months?
Idts!!!….started at 215 and 283 now
I’m leaving this weekend thankfully!!!
Bye never again am I doing business with PS.
Rip off, rent raise. Crooks-
C r o o k s ——
Very pleased with Martha' assistance in getting me a break on rental fees so I can get a little bit ahead.
Recomiendo bastante este lugar, ya que las recepcionistas (Martha y Amalia) son muy amables ya que siempre me dan una solución para mis dudas.
No one ever work at this facility they don’t have karts small parking lots but the facility is clean
This is the ABSOLUTE WORST storage unit to rent from if I could give it 0 stars I would. My unit along with 15 others have been broken into in the month of December and the dude Robert at the front desk is incompetent and was no help. When I asked for the footage off the surveillance cameras he did not know how to work it and had to call someone else from a different location to come over and retrieve it. I filed a police report and found out December 29th several employees know there are homeless people and squatters living in the units and they do not notify the police. On top of that they do nothing about it. They said it’s not in their policy to call the police and report when peoples stuff is stolen. I later found out the insurance people will try and close your case if you do not have photos and the employees change out the locks and replace your unit with a blue lock before you can even take pictures to provide to the insurance company that your unit was broken into and tampered with. DO NOT RENT HERE. I will be filing a LAWSUIT and this property will be closed. If you have your stuff in here or items of value I do suggest you take it out! ASAP
This location does not provide any security for your belongings. No alarm and only one employee who cannot be found or contacted. Go elsewhere for your storage needs. Bait and switch pricing. Low introductory rate that will increase at least 3X in the first few months. Impossible to get ahold of staff and no one answers the phones. BEWARE: there was a break in at this location December 2023 and over 10 units were vandalized. Staff showed no concern for what happened and has done nothing to make things right.
Great experience at this public storage. Today I had to empty out my unit as I’m moving somewhere else and Martha made it a nice and easy process. If ever I need storage again, Public Storage is who I’ll be using.
Clean
Martha addressed my concerns with my unit nicely and effectively. She really helped solve the problem which most people wouldn't do. Great customer service and nice facility as well. Thanks again Martha!!!
Martha was very helpful today and made sure I got accommodating although she was very busy being the only one employed here today send her some help thank you and give her a raise
Martha was so great and friendly to help me get every thing started.
Martha was very nice and helpful. Great service here and great prices💪🏾
Too expensive
Martha was ver helpful, thank you!
Martha was very helpful and had a great attitude. Very informative!
Nicole has been amazing and I appreciate the empathy she provides to us as a customer. Thank you so much!
Nicole and Rae were awesome! Definitely recommend!!!!
Thanks for your help nicole!!! 👍
Nicole was very helpful!
I appreciate Annalise for her help. I needed a unit due to having to move. She was helpful and kind. Thanks
Very little space to maneuver a U-Haul truck not many parking spaces if you have people to help you unload put on a dolly and roll through the hallways to your storage unit. Hallways are clean and well lit.
Nicole & Jessica are the best they helped me get a storage fast
Nicole and Jessica were super helpful! Highly recommend storing here. Super clean place!!!!
Jessica and Nicole were both great at getting me set up with my storage unit!
Jessica and Nicole are great thank you for everything
Location is clean, neat and staff is friendly!
excellent attention, in showing the storage thanks martha
Nicole helped me tremendously. She deserves recognition for her helpfulness and pleasant customer service.
I was helping a friend move into her house when we realized her bottles of liquor and purses were stolen along with other items in her household how is it that this has been going in for a year and no one has thought to fix the issue? Peoples things shouldn’t be getting stolen at $200 a month x 5 months and on time payments and you can’t turn the cameras on and notice someone going in that shouldn’t be? I will be telling her and her husband to get a lawyer. DO NOT RENT HERE.
I was robbed at this location nobody notified me , nobody said a thing. Just acted like it didn't happen even though it was our unit and at least 2 others just from the damage in my unit!
My unit was broken into and robbed! Through the roof! And nobody called to notify or let us know nothing and everyone is extremely unhelpful do not waste your money
Sabrina store manager helped me with an issue that she resolved with great customer service and support!
Thank you Martha you were a big help.
Wonderful location and customer service, quick and easy process.
Thanks Nicole for considering my needs when suggesting a unit. 😊
Martha was incredibly helpful and is a wonderful asset to this company.
Was robbed a year ago. They didn't even notice that it was looted until I told them that I was robbed. Didn't even get the full amount for insurance. Not even half which was lame. Terrible security. People stay in the elevators at night and the cameras are always messed with or not working. I'm out thanks. One of the working chicks even eyeballed my unit when I opened the door but acted like she was checking a sticker on the locks. So truthfully I think my robbery was an inside job like most of my family and friends told me. The guy working with the 🏍 is awesome and will always be awesome in my book. Thank you.
Easy process! Thanks Nicole!
Very good service! Centered located, ample parking and overall good service.
This location is spectacular and Nicole is very informative and has great energy. I would definitely recommend this place for all your storage needs 👍
Great customer service! I'm impressed!
Great location extremely happy with service through Nicole which is one of the representatives for your company
Sabrina was great! She was nice and made the rental process easy.
These units are expensive. Prices increase often. They only have a few carts to use but only when office is open, otherwise they are chain locked to the wall. Elevator near the office is always broken & never an out of order sign on the door.
this place is bad, our stuff was stolen during president day weekend, friday night. They didn't call us until sunday afternoon, apparently other units were broken into as well. I went to this place a week later and saw 20+ replacement locks on different units on all 4 floors. I assume those were also broken into. Don't store your stuff there, alot of homeless people nearby and thieves use the shopping carts left by the dumpsters to steal your stuff. District manager is useless. i'm in the process of going to small claims.
Nicole was Awesome! Made this process quick and easy and gave a lot of valuable information
Martha was an excellent help thank you so much for the great service, quick an easy I appreciate it !
Nicole is amazing!!
Nicole was awesome!
I had a great experience with Public Storage. I was greeted by Nicole who provided amazing customer service. She was friendly, nice and over all very patient. She took the time to answer all of my questions and explained everything with great detail. The place was clean, it definitely met my expectations.
Nicole did a fantastic job, quick and simple I recommend it if anyone needs some storage space
Like other's have stated, DO NOT STORE YOUR ITEMS HERE. Lock was drilled off and replaced with a different one. Management didn't even know it happened and they make you wait a week to get someone to cut off the lock. By that time there is no security footage of the theft because they only keep footage for a week. If you wanna have your stuff stolen come here. They do nothing to try and protect people's stuff. Even wanted to charge me because I left trash by the trashcan which is locked up 24/7 and not usable by paying customers.
Nichole is a very informative and kind person. She was able to answer all my questions.The facilities here are clean and modern.
They were very helpful Nickol helped through the whole thing
I would not even consider renting a unit from this Public Storage location. Our unit was broken into and the two managers at this location could not have put less effort into maintaining any store policies or handing over critical footage over to the PHX police department.
Our Public Storage issued lock was broken and we had to pay to replace that? Our boxes were ripped through and belongings and pictures were rummaged and thrown on the floor. As we walked through our destroyed unit with PHX police we even discovered that whoever broke into our unit left behind a used drug syringe.
There was not even a mass email sent out to all renters from this location as common courtesy? The managers at this location had such poor communication and professionalism.
We’ve expressed how uncomfortable we feel knowing that this was not followed up on and that multiple units have also experienced break ins.
Do not trust this company and specifically this location to store or “protect” your belongings.
Great staff and clean facilities
Nicole was very nice and helpful.
Management are absolute tools. Not even a clue. Never have been, with the exception of Ben. Ben is a real storage manager, the rest are lame. Burglary on my unit. No security, just automated building. Ben works at a different location. I miss Ben
Nicole was awesome!
Quick and efficient! A+++!!
Spencer and Nicole are extremely professional and walked me through the entire process which was quick and easy.
Nicole's customer service was outstanding! She helped me get the right size unit at the best price!
Nicole was very helpful!! Property is clean and well kept!
Nicole is really helpful, great customer service
This was my first time experience with renting a storage unit, so I wasn't sure what to expect however upon arrival, Nicole greeted me with a smile and welcomed me in. The check in process went quickly and my questions were all answered! The facility is very clean, well-lit, and secure.
Thank you Nicole for a quick set up. 😁
Nicole was really friendly and kind she help me a lot with the process
I moved out here from New Mexico and decided to store all of my personal thing's with public storage. This was August of 2022. I had to keep thing's in storage until I was able to move into a bigger home. When I went to the storage unit the lock had been replaced but no one contacted me. Come to find out my storage unit was broken into. I would not recommend storing your personal belongings here. Luckily I have insurance so I can file a claim and have my items replaced. I contacted the corporate office and all they did was send me to the escalation department. The girl read from a script and was empathic whatsoever. This is upsetting to seem.
DON'T STORE YOUR ITEMS HERE, UNLESS YOU WANT YOUR THING'S MISSING
Nicole was great! Had an awesome expeirence!
Nicole was very informative and patient with my elderly mother Appreciate you for your help.
Nicole was awesome!!!
Clean and very secure. Not a good neighborhood hood though.
Amber was AMAZING!!! From the minute I walked in the store she was so courteous and gracious and explained everything very thoroughly. Very gracious customer service. Read the monthly contract in detail to me. Smiling all the time. Gorgeous lashes. Very bubbly personality. Definitely deserves a BIG Christmas bonus. Because of how kind she was is the reason that I finalized my booking. Thank you amber!!! You are the. BEST!
Dai was super helpful and informative. Premises is clean and organized.
Nicole is awesome she’s very helpful and take pride in her work would most definitely recommend coming here and speaking to her about storage space
Nicole was amazing from my first contact thru my reservation. I’m very happy with the service!
Its good
Nicole was a huge help.
Nicole was a big help and super friendly and did wonderfully explaining everything. I would recommend
I really appreciate Nicole service she was very kind and patient and explain everything . I recommend you go to Public Storage on Thomas in Phoenix and ask for Nicole.Thank you Nicole.
First time here at this storage the manager Nicole very nice and very helpful lady I recommend this place.so come on down 😊
Nicole was very very helpful with my services today at public storage and I would like to thank her so much.
Nicole is awesome! The facility is wonderful. Great customer service.
Nicole and Taylor were awesome!!! 😎
Nicole and Taylor we’re very helpful and made my experience, a great one. Thank you so much ladies!
Nicole was very efficient, professional and personable. Great customer service. We appreciate her help in the rental process and recommend this location.
Nicole was helpful
Nicole
was helped by Nicole, very friendly and made the process speedy and painless
Nichole was a huge help. Friendly and knowledgeable. We rented in the spot.
Tried other storage services and even another Publuc Storage, nothing compares to the cleanliness and customer service.
We are pleased.
Thank you
Mary Roberts and Tom Solnit
#2405
Nicole was very helpful in the rental process! Will definitely be coming back soon!
Update*****
They have fixed these issues
***********************
The basement has a bug infestation. I mentioned it to staff and they have not solved this. I store my company equipment in this unit and it has embarrassed me on more than one occasion to find bug coming out of the equipment. Also they do not have seperate hours for businesses so don't count on getting an early start
Nicole And were awesome and so nice, made my move so much easier
I had a great experience nicole was very professional and helpful
Nicole was great!
Nicole was absolutely amazing! She was patient and caring.. she offered me water and walked me to my unit to make sure I would be able to find it. She was great.
Nicole was amazing! Rental was a fast very quick and easy!
Nicole was so awesome she help me out from start to finished very helpful and friendly
I needed to get a storage unit close by and I was able to find this facility, not only was it super clean and as soon as I walked in the customer service was excellent. Most importantly I was able to get the size I need, and great access from the elevator. I would highly recommend this place and I have to thank Nicole for her help. Great customer service from her and definitely professional.
Nicole was a blessing to have assisted me in this difficult time. She even help me setup the app!
Nicole is very professional and was very helpful and informative.
Nicole has a wonderful, sparkling personality! And was a great help!
I rented a storage today at this location and Nicole assisted me. She was great! Very friendly and informative! Amazing customer service!
Nicole was amazing she was patient with me and her service was awesome.
Nicole was very helpful great customer service
Nicole was AMAZING!! Very professional and helpful.
Nicole was fantastic! Very informative and attentive! She walked me through the erental process which was extremely convenient and easy to do. Will be recommending this location to all my friends.
A lot of important things were stolen from my unit here. The thieves were able to climb through the really insecure 'ceiling' despite the locked shutter door. Bummer.
Nice people who work here though.
Great place! Nicole was awesome! Made the rental experience very fast! She went above and beyond for me. I definitely recommend this place.
Nicole was great and very helpful.
Nicole was very helpful!!! She is amazing!! The property looked great!
Nicole and Eileen offered exceptional, friendly and professional service, contacting during the month before my move-in to ensure everything was OK, and setting up an appointment for a walk-through. The storage facility itself was one of the best I've seen... clean, large and well-maintained.
Nicole the property manger was informative professional and courteous.Facilities were clean and well lit.
Great service with a smile Nicole was awsome
Nicole was great help.
Outstanding service and customer care.
Awesome job Nicole !!!! Thanks for making everything go smooth!!!
Nicole was very professional and courteous. She is my go to storage locker person to take care of all my storage needs.
Thank you!!
ANGEL AND CARLA Awesome
Angel snd Carla were both very helpful and nice people.
Carla and Angel were a great help!
Angel is the absolute GOAT. We were locked out of our unit and she helped us out very efficiently. She should be promoted.
Came into for help with my app and to make a payment and Angel and Carla are the two ladies who assisted. They are nice and quick when I needed the help. Thank you so much. Definitely recommend this location
I reserved a unit online kind of last minute before moving and the process was so easy! When I was starting to move items into my unit, the staff was very helpful by letting me know where I should park in relation to my unit for easy access and going over the hours when front desk associates are available if assistance is needed. The entire facility is extremely clean and easy to navigate. I’m very happy to be renting a unit here!
I accidentally reserved and paid for two storage units instead of one (oops) and Angel helped me clear up the matter very quickly!
Kaelon & Angel were great - thanks for the quick efficient account set up. 5⭐️ Facility.
Great facilitates and good people, please come see Kaelon and Angel, they will definitely take care of you!! This is my first rental unit and came in today to see what could be done since I was about to have a rate increase, which wouldve left me with a tough decision, possibly leave. They walked me through options and were able to provide a short-term decrease which was greatly appreciated, needless say I will be staying! Thanks again!
Angel, Kaelon, and Carla were amazing!!! Such great customer service. Polite and awesome! Extra boxes and lock were available!! Thank you :)
Ally is the coolest
Angel is the property manager and Kim was her trainee on the day I visited and signed up for a storage unit. The facility was very clean, Angel was knowledgeable, and both ladies were very welcoming and patient. Angel walked me through the online sign-up process, as I did the site visit due to the online price. I've moved in, and Angel remembers me when I stop by. Well taken care of facility and great staff. Thank you!
Angel, Nicole, and Kaelon we're fantastic and very knowledgeable! Excellent service 👍.
Ally
Angel Kim and mike provided amazing service. They were cheerful and friendly 10/10 would recommend anyone to come here
Angel was amazing, sold me right away. Also was multitasking in training the lovely kim. In a rush to do all sorts of things made my experience feel super fast and easy!! Recommend this location!!
Wonderful service from ally! Cant recommend enough!
Waited 20 min because no one was in office but when they returned they was awesome
Ally excellent customer service. She has helped me alot. She is very understanding, patient and skilled. I highly recommend public storage. It is all because her
Ally was the best informative, nice, and patient. Thank you public storage.
Ally, had really good customer service. Was really good help
Seems like they are rising the prices of there units. BUT THE STAFF IS SO NICE AND HELPFUL, truly understanding, I fell behind because of a hospital stay. They worked with me and aloud me to split my payments and spared my unit for the auction chopping block!!
There's kind of a silly and ridiculous way of handling the carts here. Additionally, there are too few for the amount of people at the building at any given time, and finally appear to be inaccessible on Sundays. It's a good place in every way, but one of the most important: transporting your items, is very much a pain to do.
Perhaps instead of chaining the carts, instead installing locks on the wheels like any grocery store in the valley.
Ally was great at 28th st and Thomas E. Phoenix location. Also very clean facility
Rock answered all my questions. He helped me with my rental process. Rock simply ROCKS!!
Very clean and inside. The aisles are more than wide enough for the carts. Though it seems like one of the big doors are always out of order.
Angel, manager ; Cece and Ally, welcomed me well. Got great storage place I had wanted and got exceptional service. Thanks!
Very clean location. They are very pleasant and helpful. I was assisted by Angel and she was so professional and very informative of the entire process. I will definitely use them again!
They have Dollies. You just can't use them because nobody can find the keys to unchain them from the wall. Most of the elevators don't work. Nobody is ever in the office during office hours.
Angel and Mike are very helpful
And friendly. Very thorough with information and instructions.
Thank you soooo…. Much, Angel!!! I really appreciate all your hard work, and effort with helping me secure my storage unit today!