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Well-Lit Facilities
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Public Storage Self-Storage Units at 4034 E McDowell Rd, Phoenix, AZ
Property Open
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 18/moSmall 5'x5'- outside unit, swing door
$ 18 /mo $ 23Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 22/mo
Small 5'x10'- outside unit, swing door
$ 22 /mo $ 27Best Price Label+ one-time $29 admin fee
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Convenient Locations -
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Advanced Security Features
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5'x5'Online only price$ 22/mo
Small 5'x5'- ground floor
- outside unit, swing door
- drive up access
$ 22 /mo $ 28Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 24/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 24 /mo $ 31Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 78/mo
Medium 10'x10'- outside unit, swing door
$ 78 /mo $ 88Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 103/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 103 /mo $ 117Best Price Label+ one-time $29 admin fee
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20'x10'Online only price$ 185/moLarge 20'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 185 /mo $ 239Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 186/moLarge 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 186 /mo $ 240Best Price Label+ one-time $29 admin fee1 unit left! -
10'x25'Online only price$ 200/mo
Large 10'x25'- outside unit, rollup door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 200 /mo $ 258Best Price Label+ one-time $29 admin fee
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Phoenix Storage Units Near Sky Harbor Airport
This Public Storage just north of Phoenix Sky Harbor International Airport, provides ample affordable self storage units for any size load, big or small.
Located near the northeast corner of McDowell Road and 40th Street, this storage facility is easy to access from the greater Phoenix, Scottsdale and Tempe communities via the 51, 202 or 143 freeways.
With nearly 700 units, accessible by indoor or outdoor hallways and all via keypad gated entry for customer ease, this Public Storage is the perfect self storage choice. It can help customers whether storing some old clothes in a 5x5 foot unit, decluttering the garage with the help of a 10x10 foot unit or opting for one of our larger 10x30 foot units to help accommodate business storage.
This facility also offers enclosed vehicle storage options, as well.
Minutes from popular destinations for natives and visitors alike, including the Phoenix Zoo, Papago Park and the Desert Botanical Garden, this Public Storage in central Phoenix is the solution to any storage need.
Built back in 1928 with just one runway, today Sky Harbor Airport is a major hub for personal and professional travelers making their way through Arizona. Public Storage is proud to be part of this long-standing, ever-growing community.
Amenities:
- Indoor and outdoor storage units
- Courteous, professional staff on site
- Month-to-month rental options
- Rental options for storing vehicles seasonally or year-round
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 659)
Jacob was a huge help and was very friendly. Highly recommend using this company!
Sandy was extremely helpful and knowledgeable. Really nice to meet great employees. Highly recommend
I have had a great experience with Debra while renting with you guys. She has been very informative and patient with me. Thanks.!
I booked a space over the phone to park a trailer with 24 hr access to a gated lot. This is a separate lot and gate code than the electronic gate code to enter the roll up door storage units. I checked my itinerary, downloaded the app, had paid for the unit and they only provided me with the electronic gate code and told me to come anytime over the weekend. Upon arriving I could not access the lot or get the code for the manual lock from their customer service support. They were no help, put me in a high stress situation and even though my account and identity were verified they would not allow me access. I was distraught and frustrated. Then SANDY came back from her lunch break and she saved the day. She’s one of the property managers and was very kind, caring and patient with me. Upon entering the lot I noticed the spot assigned to me was not vacant. She quickly transferred me to the one spot left that my trailer could fit, gave me emotional support to back my trailer super far into the back of the lot and handled the transfer electronically. I am very grateful to Sandy, she is the reason why I chose to keep my reservation knowing the property is stewarded by a kind and caring woman.
This place has the best customer service clean property!! Thank you Sandy Debra and Spencer!!
Debra was amazing!!! I was able to secure a unit and she was a huge help. The service was unmatched. For all storage needs I would go back to this location and I would definitely want Debra as my agent!
Save yourself the headache and go to Extra Space Storage instead. Way cheaper, way nicer, and longer access hours. Public storage is a poorly run company with understaffed facilities, expensive rates and poor quality storage. They also require you to have their proprietary Orange Door insurance which did absolutely nothing for the rat-chewed things I lost, or the sledgehammer that seems to have been stolen by a construction crew that I gave permission to enter my unit (via public storage’s team’s request) so they could repair a concrete pillar. Hate this place goodbye forever!
Exceptional service! Very attentive service from Deborah and Sandy. Both employees went above and beyond. Providing us with the date and promotion we desired. Debra and Sandy both exhibit the kind of customer service that makes them a valuable asset to Public Storage. Please keep up the exceptional work. 👍🏽💯
This is my first experience dealing with a storage unit this was a very good decision to go with this public storage on 40th and McDowell because they have an amazing worker her name is Deborah or Debbie I appreciate her kindness her humanity because I was very frustrated trying to move mattresses by myself and she came to my rescue thank you so much. With every encounter I've had with her it's been very pleasant she is very helpful and I think she deserves a raise.
Storage are very spacious and customer Debra was very kind and helpful! Highly recommend
Deborah and Jacob we're awesome and professional
Debra and Jacob clearly care about providing the best storage experience when possible and if they don’t have availability at their location they do not hesitate to reach out to the other branches to help a potential customer!!
Debra, sandy were amazing! Very helpful went out of their way to assist me! Very knowledgeable and professional. Patient trying to find me the correct unit! Both ladies deserve a raise and promotion. Wink wink Public storage boss! Thank u
Jeff was able to help with a question I had over the phone without needing to come to the store. Ive had a few interactions with him and he always provides great customer service.
Fantastic services from Debra and Peter. The both are just so amazing. Great services.
Lost my Key for the Storage Unit and the lady at the front Desk went above and beyond to help.
Ashley and Sandy were helpful
Sandy was very helpful throughout the
rental process.
Sandy is great and excellent customer service
Very helpful and I appreciate all the help and time ,Mgr.Debra put in at the McDowell location,to make sure I got the unit for the amount I was quoted and locked in for...$21.00 a month for the President's Day special ... it's a great deal I look forward to using Public Storage as my go to when it comes to storing my property now and in the future... Thanks again to Deborah and all the staff for your help 👍😊
Peter and Deborah were very professional. Very quick with filling out all the necessary paperwork for rental.
Clean, modern, good access, lots of locations. Secure.
My beef is with their telephone customer service.
On one day, the customer service rep infuriatingly refuses to take a credit card number over the phone to sign up for automatic payment on an existing account and pay the current balance.
Multiple attempts to escalate to management or some kind of supervisor rebuffed by a completely unhelpful, obstinate representative.
Left me as angry with a corporation as I could be...
The next day, called the same number, and the (different) customer service rep immediately accessed the account and accepted my card as payment.
So frustrating.
Wanted to thank Debra for helping me with everything! Was very sweet and patient, great service :)
My rate increased by $12 a month without notice. However, Debra was super helpful! She was able to get my current rate extended for 3 extra months.
Sandy has always welcomed me with a smile and awesome customer service. I highly recommend this storage facility.
Peter did a great job getting me the right unit 🤙
Very nice, professional and efficient employees. The person at the front desk that helped me since day one Sandy I believe is her name she worked today January 14 made my stressful move better and less stressful. I'm very grateful for all the stuff that works at the location on 40 street and McDowell.
Due to unfortunate circumstances I had to get a small storage unit and Sandy once again was a great help. Thank you Public Storage
Went to my storage today and Peter and Sandy are always very helpful and friendly
Had to get a storage place this one was referred to me by Dora who lived in same complex. Agent Sandy was very helpful and respectful,answered all my questions
gave me a tour so I could see the size that was best. Thk you Zylina Rodriguez.
6/13/24
I had to go in and check on my storage space, I was very thankful that Peter helped and answered all my questions
I'm very happy with the service I've had lately.
Mz. Dora Broom
11/8/24
I want to thank Peter and Sandy for all the help they assisted me with in moving I appreciate all the help thks again. Mz. Dora Gallardo Broom.
Debra was amazing from time I walked in the door, her customer service was perfect. The way she spoke made my day at Public Storage amazing !!!thanks Debra
I had to store a Vehicle here they where great working with me and the staff was very accommodating. Would recommend.
I've been renting here for about a year now and I never had a problem. The property is clean and the manager is so nice. I would recommend this storage location to everyone. Thanks for keeping my stuff safe.
Sandy was a great person and didn't have any trouble with making a account
I wanna give a big shout out to sandy she helped me and my husband with a storage unit last minute very kind and excellent in customer service if your out looking good prices public storage is the place for you
Sandy was amazing! she helped me and my wife get a storage quick under 15 mins and I was set and a great price as well ! Thank you sandy !!!
I have had an overall amazing experience here, thank you to Peter, Spencer, and Sandy for all the help you guys have given me!
This place was incredible amazing place to come and get a storage I felt so welcome when I met Spencer and Sandy they help me out completely by feeling welcome Spencer was incredible with his paper work really fast he showed me storages that he thinks would fit my need of my moving journey he made me feel that this place was safe a secure thank you Spencer for your great work and Sandy for letting me know that any questions I had to let her know as well.
It's a storage place. Nothing special. The only reason for the low rating is the gate hours are limited to the same as office hours like they don't trust anyone to be there when they are not. There is no reason for the gate hours to be so limited. Will be moving my things to a storage facility that has more accessible gate hours like 6am-10pm.
I love the location and the reviews say the staff are great BUT THESE HOURS MAKE ME WANT TO CRY.
If yall need to hire someone for nights please do it soon. I don't want to have to move my things again.
Clients: Please be aware if you work, you will have less than an hour a day to check your storage. Only open bank hours.
Excellent service from Danni, thank you!
Moved out of my unit today & had a ton of questions and a bit of a snafu with forgetting my keys. I spoke on the phone with Sandy multiple times and she was not only incredibly helpful but also very patient and kind. Amazing customer service, thank you Sandy!
Had an issue with my lock, but I talked to Sandy and Peter and they took care of it in just a few minutes. They were very friendly and super helpful. Thank you.👍
Customer service was amazing and helpful in showing me the units available .. I definitively recommend.
Sandy is the BEST! Thank you so much for all of your help!
I'm particularly rating Deja within my rating of 5 stars because if it wasn't for her making sure I was completely satisfied as a customer I'd never deal with public storage again in life due to some inconveniences and misinformation that was given to me when I was dealing with customer service. Deja was very knowledgeable of her job and has great energy and truly cares about the customers she assist and really made my experience a great one. She is very kind and mannerable and made me feel comfortable and was very reassuring in me being taken care of regarding my situation. Thanks to Deja my experience was so much better more people need to be hired like her that truly care has a good heart and knows how to handle business in an efficient and professional way. It would improve the company drastically. Grateful for Deja 5 stars for her ✨️
Jamie and Sandy were awesome and really helpful with my check in today.
Dejan and Sandy are the greatest!!! These ladies made it painless to get booked, moved in, and helped me with info about the app. I recommend this place to anyone, and if you have any questions or concerns, please ask for one of these two wonderful individuals.
Jamie and Ashley were amazing helping me find my unit.
Peter helped me save money today. Such a great employee, Public Storage is lucky to have him.
Very kind and helpful
Just spoke to Jamie at Public Storage and she was extremely helpful. Most people in customer service positions like that seem like they don't really enjoy their jobs and typically just try to get off the call as quick as possible... Not Jamie! She was extremely knowledgeable and spent the time to review all of the options with me. I would definitely recommend renting here over any of the other nearby storage facilities and hopefully you can get so lucky to work with Jamie! Thanks again
Ashley and Sandy they we're great
Sandy was super helpful! Love keeping my stuff here. Thanks Public Storage!
Peter was a big help to verify that I need AC storage for my album and crayons storage and where to find a large enough AC space I need.
Anna and Jamie helped me get a 5x10 storage unit, they were extremely knowledgeable and made the process really easy. Would highly recommend.
Jamie was very helpful and great to work with
Sandy Jamie and Spencer were freaking amazing people every time I come in
Sandy and Peter were soooo helpful! Best place for storage!
“Unprofessional, poor hours and not responsive” I have (2) units on the ground level and have spent months trying to figure out why one of them is $150+ more than the other. In office…”Will check and let you know” No response. 9/4/2024 person just hung up and would not answer. Hours have changed to something most people can’t work with.
The Customer Service people on location are great and very helpful. However, whoever made the decision to change the access hours to daytime only (0930-1800) when people are working is ridiculous. No way to access your unit after hours so you have to either take time off work to get there or wait until the weekend.
I would like to say Thank You so much To SANDY she is very helpful she really takes her time to help out her customer's she's awesome and she keeps the storage units and everything clean that a plus thank you SANDY WE APPRECIATE YOU thank you for everything. From Davida Gonzales and Ricardo Gerardo.
Deja ìs a great customer service representative she helped me with all my needs and is very nice pluse she is beautiful .
I moved down and was able to get a unit and great customer service from Sandy. She was very helpful and much appreciated
First time customer very pleased with service...sadly has been absln wonderful...would recommend to everyone .
Anna and Ashley were so helpful!
Everyone who works at this location is incompetent. I’ve called this location three times and left a message each time with no response over a billing issue that they caused. When I arrived to speak to someone in person, no one was on property. (I checked the entire property, not just the office.) Wouldn’t recommend to anyone!
Ashley and Eric were helpful
Sandy the property manager is amazing! She went above and beyond to be sure that my family and I didn't lose our belongings during a tough time in our lives! I'd like to commend her for ability to effectively communicate and be a woman of her word! Thank you Sandy; you're the best!
Sandy was great helped me out tremendously
Sandy was a great customer service rep. I highly recommend her
Getting the unit was easy and the lady helping me was very kind and helpful
I rented a storage space and couldn't be happier with the experience. The girl helping me was named Alexus and she was friendly, knew her stuff and answered my questions. I highly recommend this place. Thanks again!
Sandy and Alexis were great. Very helpful
Helpful and friendly, thanks very much for the great customer service!
Thanks to Sandy and Peter for there amazing help in setting up my public storage account they were really helpful in everything
I had the best service today Andrea And Sandy Helped me out very Much . I would definitely recommend Renting Here It’s a great space and very convenient location.
Thank you, Danni for including us in on the pricing special! We use this facility for years, have always enjoyed the convenience and the cleanliness and the organization
Andrea and Sandy were so helpful with our move in made it so easy
Andrea is so helpful and made my move in so easy
Sandra was great! service was quick and easy.
Peter has great customer services ! he was very friendly and helpful in getting us the correct storage we needed and was able to change it when the first was didn’t work out ! Very thankful for his help and service !
Sandy and Andrea were extremely helpful in getting storage unit and helping me with purchasing some moving products! The facilities are clean and walkable. The passageways are spacious and easy to navigate.
Would recommend to anyone who is looking for a unit for or long term!
Andrea and sandy were so helpful
O. M. G. Drea was so help full she deserves a raise I am very grateful for drea.
Great location. Andrea is awesome she is very helpful and understanding. Definitely recommend to friends and neighbors
Great customer service! Andrea was very helpful resolve some of the tech issues I had. Got everything sorted and good to go!
Andrea has a great customer service, And she's always willing to work with The people real a good place to store your items
Very good customer relations . Very polite and they know there business when it comes to moving and storage..
Great customer service.
I had a very positive experience and everyone was very helpful and friendly!
Sandy was great
Andrea was very helpful and informative
Public Storage has been the most enterstanding storage solution I’ve ever worked with! Thank you
Annalise was very helpful with getting the unit rented and showed me everything I needed to know. Amazing service as well. Should be promoted to District Manager. Honestly.
The girls in the office were very nice and understanding I can I running 30 mins late from the scheduled time.
Annalise is great she goes above and beyond to help me with any issues I have thanks Annalise
Annalise was awesome. She was patient and answered all of my questions. Great service!
Great service!
Perfect service fast smooth and affordable. Thanks to Annalise she was amazing fast and very helpful!!
Dani and Annalise were amazing! Great storage location and only a dollar for the first month!
Was great to work with! - Jodie
Great customer service.
Exceptional service, very knowledgeable staff helped me find the right fit for my items. Would recommend to anyone
Annalise helped me get a unit fast and she was so helpful.
annalise was Very nice lady fast paced very engaged with me and answered all of my questions
Annalise was amazing!! she was quick and answered all my questions
Amazing service! Annalise was quick and proficient and gave me such a peace of mind! Clean location. Stellar service
Annalise is such a nice lady and and takes the time out to this class. What would you like to have done before you move into your space area she’s well mannered and very very humbled. Thank God for people like her.
Drea rocks
Drea was very helpful.
Drea and Annalise are so helpful
Annalise and Drea were amazing
Awesome service getting space at this location.
I was calling around trying to find a good option for renting a storage unit. As a result I ended up calling this location a few times to gather information. I spoke to a couple of wonderful and informative ladies during those calls. Arcana and annelise were both exceptionally helpful and informative regarding this facility. Thanks so much for all your help !!
Jessica provided very good service and gave me all the.info I needed thank you!
Annalise and Arcana were extremely helpful and got me a reimbursement for a mistake at another location. Definitely recommend!
Every time I come to this facility, I am greeted warmly. Arcana went the extra mile for me the other day and cleaned up something gross near my unit. Annelise also told me about a place nearby I could feed my kids. Thank you for your help, ladies!
Arcana and annalise did a great job helpin me!!! Thanks guys
Very good service and very quick to rent a storage unit definitely like this place highly recommend
Friendly staff who call to remind you to pay. All payments are due on the 1st of the month, so is everyone's rent. Expect to pay late fees if you can't afford both.
Annalise is great always willing to work with me and very helpful.
This is my go to storage place when I need to store things I don’t have room for.
Honestly the best moving/storage experience I’ve ever had and I would absolutely use this specific location again as well as for my business needs. The unit was clean and ready immediately and Annalise even walked me right up to the unit to make sure I was squared away. From the day I booked my rental Annalise and Arcana were so kind, helpful and accommodating. I am giving 4 stars simply because there was a bit of miscommunication between their district manager and them about my account balance. That in no way reflects how helpful and prompt Annalise and Arcana were when tending to my issue!!! They have been amazing from the minute I booked. My only wish is that the district manager was better versed in the contract they require everyone to sign. Thank you Arcana and Annalise for making my experience amazing and going that extra mile to make sure my issue was resolved. I will definitely use Public Storage again simply because of the two of you!
The management is top notch. The best in the business. I call and they answer. I need assistance and they are there. They have made my experience so awesome that I feel cared for and appreciated. They appreciate my business and make sure I know that. And for the district manager. I'm talking about the two who worked 10/25 and 10/26. Best storage experience I have ever had. Highly recommend this place because of them.
One of the worst "customer service" experiences I've ever had. I've been traveling with my motorcycle, all the way from Alaska and needed a place to store it while working. I RESERVED a unit at this location that seemed perfect for my needs.
They sent a link with payment instructions. I filled in all the required information and boom, the link is dead. Won't work. Tried three times. Called customer service and after being transferred three separate times, the rep sent another link. Except this time, there WAS NO LINK. No URL or option to complete payment.
I called again, got transferred three times again and asked if it would be okay if I just went to the physical location to finalize the rental. I was assured that this would be perfectly fine. Well, today I arrived and THERE IS NO ONE AT THE LOCATION. I called customer service again, was transferred SIX TIMES AND TOLD THAT THEY HAD RENTED THE UNIT I RESERVED TO SOMEONE ELSE. That's after the rep tried to take my money and rent me an upstairs unit! For storing a motorcycle?!
This entire company is a first rate clown show. They are liars and nobody has any actual idea what is happening with individual reservations or how to actually get you a unit that will meet your requirements. They wasted my time, my vacation and toyed around with me like my reservation was a joke.
It really couldn't be any worse. It's like they were going out of their way to ruin my day.
Annalise was very helpful and very polite towards me and my spouse. Over all amazing customers service.
Annalise was very helpful and set us up in just a few minutes!
Annalise was a big help and made everything easy. Thank you
Thank you to Arcana and Talla. Thank you for showing me the space and helping me get my rental done. You guys were really helpful.
Do not use this storage they suck!!! I had a unit for 2 years Management is always the worst. It took them a month to cut my lock after they replaced it for unknown reasons. When I moved my stuff out they charged me an extra month and lied about the day I vacated my unit.
Annalise, is amazingly awesome
over all I had a pleasant experience moving in, Alex assisted me, the lock was not installed on my unit I shared with him that I had locked my lock onto the units door but the door did not lock, he came and took a look and shared with me that the lock was not installed at all, he went to the office and got the lock for my unit and he installed it, himself I am so thankful that he did that because we had already moved all of my stuff into the unit and I did not want to have to pay someone to move it to another unit ( cause I thought that the door was broke,) any way he made sure that the lock was installed into the door of my unit and that the door did lock properly, I was relieved and the day was saved. Thank you! also I had questions about the payment and how it worked, I had recalled Alex sharing that the payments are due on the 1st of the month and that the payment would be prorated, I had just moved in at the end of the prior month, so I wanted to make sure that I understood correctly, I left a message and Annalise called me with the details so that all worked perfect for me Thank you!
Annalise is a Wonderful Property Manager for Public Storage on 40th Street and McDowell Road.
Annalise has been very helpful to me when I was having trouble with my payment and was able to help me out.
Thank You for your help Annalise 😊
Annalise was a great help very kind and knowledgeable. 5 Stars 😁😁😁
Thanks so much for helping us with our Aunt. Annalise was patient and helped us understand the process of getting a storage unit. Thank you we appreciate you.
Annalise and alex was wonderful and helpful very professional offer us water great environment
I liked how Alex and Ashley welcomed me and the service they gave me 🙏🏾
Super easy smooth process, Annalise was very nice and helpful!
Shaunan is no longer with the company and the manager failed to tell me when someone attempted to break into my storage unit, broke my lock, and had multiple other units around mine successfully broken into and robbed. They replaced the broken lock but didn't fix the hasp, have them a key and it has been about a week. No accountability in new manager and horrible customer service even when you've been a customer for YEARS which means bills always paid.
Amazing staff !! Sandy went above and beyond her job duties !! I really appreciate her so much !! Units are so clean thank you so much
Annalise was incredibly helpful. Got me into a unit in less than 20 minutes! Amazing customer service. 10/10
I had a good experience paying my bill today at the office. Annalise assisted me and she was very professional and helpful in helping me to change my password and pay my bill. Public Storage is fortunate to have her employed there. Keep doing an outstanding job I am very happy with everyone at public storage.
Dave and Shaunan were incredibly helpful and ensured that I had access to use restroom facilities, as I had my mother who is disabled with me. Thank you for all your assistance! You are both appreciated!
I was helped by a wonderful lady by the name of Annalise and she was great with helping me also fast in and out service. She is a awesome worker
Annalise was grea
It's hot as heck during the day so it's real hard to organize your storage when your at risk for passing out. But they did come through in a pinch and it was a good price.
Annalise is as very helpful and was a pleasure to talk to.
One word: awesome!!
Annalise was amazing and extremely helpful! Recommend this storage service!
Annalise was very friendly and helpful!
I spoke with the property manager on 07/15/23 about coming in to gain access to my unit, we flew in last night. I showed up to the location this morning, 7/20/23 at 0915, and waited for them to open. Even after calling twice and leaving a voice-mail, I still have not heard from anyone. We rang the buzzer, and there was no response. Waited until 1030 in 100 degrees, and still nothing. I'd love to get this resolved tomorrow.
Annalise & Alex they were a great help. I had to switch to an ac unit and they helped me transition smoothly Thank you
Annalise and Alex were both super helpful and answered all of my questions!
Annalise did an amazing job in helping me out and getting a nice storage space. Definitely loved having her help and wisdom in choosing the right one for me.
Rate goes up every 5-7 months. So ridiculous. Avoid
My stuff after one month was covered in dust.
Shaunan’s customer service was outstanding she was very professional and left no stone unturned ensuring I got the best storage for my needs. Thank You Again Shaunan
Shauna is always polite and makes sure I'm taken care of I always know I will be taken good care of when I come in
Very unorganized. I was cleaning out an auction locker, I had to go there 4 times to gain access. Employees didn't show up to work
Ashley went above and beyond to help my mom and I solve our storage problems. Thank you so much for your professional and kind service. Would definitely recommend
I really appreciate Shaunan helping me this morning.... She helped me with getting my rent payed. Then she showed me how to use the Cash App. So if I need to pay my bill today more, I am able to. With a card with no penalties. Through Cash App. Did you give me a paper on my claim. She was incredibly amazing. And I was very Thankful for all she did for me.
Thank you tala for making rental so easy!!
Shaunan was awsome, was almost closing time, but she took her time and was very helpful.Tala was super helpfull and kept my rent low, nothing but goodness from them...
Thank you Tala, for making my vacate fast and easy! You were a great help.
Thank you Tala for all the help!
Thank you Tala, for your respectful n helpful towards us , n helping us out. For getting our storage it's all about respect..
Super helpful! Very nice to work with! Great overall experience. Thank you Dave!
Yeah the girl in the office was really professional. Answered all my questions, helped me get the best price. Would recommend to friends.
Awesome
Dave is the best!!! Great customer service and super helpful!!!
Supry
The guy in the front desk. Was very nice and He help me with all my concerns and questions. Very good service. By the way His name is Dave.
I’ve never had a experience go so smooth Tallah and Dave a great service men
Girls in the office today were great! Stellar service, even chased me down because I forgot my ID on the counter. Give them a raise!
Thank JUDY AND TINA!!! These girls were AWESOME!! GREAT WORK!! This is from 2or 3 yrs ago
Dave was wonderful great customer service
Dave was amazingly helpful!
This is a kind of local place for me and I had to choose quickly due to my inventory being too much to handle at my current location.
Initially, my rent for a 5x5 was 89 dollars the rent has now increased to over 110 dollars and I don't think it's worth that much especially due to the area and the stragglers that hang around this place.
Each time I went to retrieve items from my storage there is always someone looking suspicious hanging around.
In my last encounter 4 days ago I had this man propping the gate open with a rock and what looked like a cord you lock a bike up with. I could not get out the gate to leave and had to call a 800# and provide details of my account to open and leave. All the while this man is just sitting there staring into my truck and I felt unsafe but thankfully my fiance was there if anything would have happened.
I don't think I'll be renewing my lease here and will find somewhere more safe to go where there's no people just hanging around and a better price.
The new management has done a nice job of cleaning the facility. We feel our belongings are safe and secure there,
The new manager has done some wonderful upgrades. She is friendly and informative.
Dave is very helpful and i recommend this facility to anyone who wants good service
Use any other company than this
Much parking and very convenient to get to.
Tala and Shaunan ,are very helpful and kind wonderful team that goes the extra mile for there customers, awesome team !!! If you need storage, there the ones that will assist you in your storage needs!!!
The manager was warm, friendly professional, helpful and compassionate when confronted with an issue regarding access to our unit while she was out on sick leave. She was open and demonstrated active listening skills as evidenced by her efforts to resolve our issue. I would encourage anyone looking for a storage unit to please visit this location. As a side note, the maintenance employee with the dark brown beard and long hair, was engaged in painting while we were there and yet took time to assist us with accessing the elevator system. I don't believe you can go wrong with selecting this location.
Ronald and Cheryl Beard
I brought my friend over to look at a storage unit she's had for years and needed to go through. Shaunan was amazing in every way, from helping us with the elevator to assisting my friend with her questions and specific needs. She was absolutely accommodating and put my friend's mind at ease. She is beyond polite and professional and made this process smooth and easy.
very helpful staff
Matt at Public Storage on 40th St and McDowell in Phoenix and his coworker are amazing! He helped us when he saw we needed help without hesitation or question! Very friendly and professional. All around great guy! Please give him a much deserved raise. He is such a good asset to you all! Thank you again!
Matt was a great help
Matt had family customer service with an awesome spirit
Everyone seems friendly and helpful. Shaunan is a available always and her staff are always super kind and helpful.. The manager is really nice and attentive she knowledgeable and very professional.
Employees are wonderful. Matt was so helpful and so professional. He answered every question I had. If I have to move again, I would most definitely come back.
Property is great..!!! Ashley is Great and Robert at McDowall and 40 street .!! Awesome thanks 👍👍👍
Shaunan is great
Great place to store things. The manager Matt was nice and made sure all my questions were answered and that I was satisfied with my storage. This place is a 10/10.
Matt really made the move in experience a breeze. Thanks for everything!
Matt and Shaunan are very helpful
My unit door wouldn’t open all the way up, I notified personnel and the initial employee stated that he would just have to put a work order in, then I employee Shaunan came over and did all she could to help us get the door unlocked, she helped with tools and she even got down and dirty on the ground to get inside of the storage unit to assess the problem, definitely recommend going to her if you have any issues with your unit
Matt is a great person and help me alot .
Shaunan is so amazing and very friendly ! She walked us through everything has an amazing attitude. Explained everything to us this made us want to get a unit here. We had been to other storage unit places and her friendliness made us chose here :) thank you so much!
Great experience, they answer all your questions and provide great customer service, Shaunan was the employee who helped me and she was great & made the process super easy.
Good customer service glad I rented here
Assisted excellent in taking care of my account going above and beyond also to walk me to my unit. Super happy her because of Ms. Shaunan
I loved how Shaunan walked me step by step with a concern I had and made sure to do her best to help me out I really appreciate everything she did for me definitely give 10/10!! :)
I don’t usually consider writing reviews for public storage places but wow! I was completely blown away by the amazing customer service I got from both Jeff and Shaunan. I’ve had a unit at this location for about a year now and the whole property looks so much better than it did the last time I was in about 6 months ago. I’ll be recommending this location to everyone moving forward. Amazing job, guys!
Location is in a bad neighborhood and that brings in difficult circumstances for me and especially for the manager of Public Storage. At times the sanitary conditions are repulsive. PS really should have a second employee helping out with cleaning and appearance. The number buttons on the entry code boxes are sticky and filthy.
Shaunan has Great customer service, Very Helpful, friendly, and Fast She is an amazing person and Is an Angel In disguise Thank you again !!!!!
Great customer service! Helped solve a problem I had and made the process very easy. Will definitely use same location if needed in the future.
Facility was clean and located in a good area. Anthony our customer service representative is amazing great customer service. He helped with all our needs. Thank you Anthony. We would rent here again if the need ever arises again.
Property manager Anthony was very helpful and assisted with everything we needed.
If I could give them 0 I would. I was broke into 2 weeks after renting. Homeless people live there after closing time.
They pee in cups and leave them. I gave 45 day Notice that I was leaving, and they are still trying to charge me for another Month. They are incredibly dirty, the doors are super flimsy. Their prices are about 70-80 more a month than 2 units I'm renting Elsewhere.
For some reason elevator wouldn’t let me go to my unit on second floor said invalid access. Anthony provide amazing help. Got me into my unit and flagged my issue so it can get resolved properly and in a timely manner
Super nice service! Thanks, Anthony!
Ebony was so helpful great location!
Great storage
Ebony was so much help! Very friendly and clean.
Laurie was very great. Friendly! Informative.
(I hate that PS doesn’t tell us about the mandatory insurance)
Otherwise, not bad
Update: Doubled my rent after 3 months of renting. 2 stars. Emphatic no. PS or any storage is absolutely a last resort. Tip: Get rid of stuff instead of storing it by selling it on Offer Up or Facebook Marketplace.
Great facility very fast and friendly. Jessica was the rep who assisted me awesome employee
The service here is an absolute joke. You’ll probably laugh at this. So I’m a mortgage loan officer and work like 60 hours a week, finally took Friday off to get this moving thing done. I arrived to the facility with a fully loaded truck only to find that the only access to my unit, an elevator was out of service. Clearly frustrated having just wasted an entire day, gas etc…I go talk to the guy and he has just let someone in through the stairs before me. He acts all snarky and tells me, “I’m not about to let people in through the stairs all day it’s exhausting” then I follow into the building to figure out what we can do, and he goes “actually, can you just give me like 5 mins” again in a very rude way. I’m like “aight dude” and started to get frustrated myself. I asked for either another unit or a refund. Tried to upcharge me for another unit and denied a refund because and I quote, “the contract says no refunds after 2 days” dummy. I don’t remember the contract saying that the elevator breaking is a possibility and there won’t be access granted to your unit. Now I can’t get a hold of them, that’s ok my lawyer will and the Internet will for sure. GO ANYWHERE ELSE THE GOOD REVIEWS ARE A SCAM
This was my first time buying a unit on auction and almost had a nervous breakdown with the time limits. It rained and messed up everything but Brandon was able to get me a little more time to complete the close out of the unit. I really appreciate the kindness and patience that Brandon had with me as I learn the process.
I was going thru a really rough time and the Brandon was so courteous and helpful it helped lift my spirits. The customer service was exceptional. I really appreciate him finding a way to work with me thru my difficult times.
We bought a unit in auction and won two more free. It was our first time and we bit off a little more than we could chew. Brandon was able to get us a little more time to get completed. Really appreciate the extra time since it rained and put a damper on our process. Was very patient with us taking so long and having a mess in the aisle. Thank you for being so understanding. When loft got stuck he was able to fix the problem with little wait, knows his electronics. Only thing wish could do is get ahold of manager for a little more time.
No space
Well deserved location, looked out on a unit and made sure it was clean and ready to move In. Appreciate the service.
I been with this Company for 2 years at multiple locations and they’re absolutely amazing. Kind reliable and always professional! Big ups to Brandon for always doing his job in a professional manner this guy is great and patient. Thank you public storage!
Honestly I'm glad, I'm glad I choose this secure facility with cameras and automated fences and codes needed to get in and out of the property and I'm glad whoever stole my stuff did so when the public storage facility had its own lock on my unit man it just feels great to get screwed 🙂let your stuff get stolen too choose this place