Public Storage Self-Storage Units at 4423 N 24th St, Phoenix, AZ

Becky is doll and very helpful walking me through the process. I came in to talk to someone about renting on Camelback and she explained everything to me and set up a time to meet with Spencer. Between the both of them I'm happy to start renting there.

Helped my mom move some stuff in and out of her unit and I was impressed by this location and Becky! She answered all of my dumb questions and my mom says she has been super helpful! When I can move my unit over to this location I am going to!

I decided on this storage place because of its proximity to where I live. It was very convenient, clean, and new. I like that it's air-conditioned. However, I am deducting a star because the contract states that the fee could increase, and they will notify you hopefully via email. I do not like this, as I prefer to be locked into my price and not have to worry about it going up on me, which could get expensive. Becky was really sweet when I went in to look at the units, and on the day I got my lock and key, I met with Amalia, who was extremely helpful and sweet as well. They hire great staff. Five stars for Becky and Amalia, but I can't give five stars overall because of the potential price increases.

Great place and friendly staff, Becky is amazing!!!!

My dad's usees this storage facility for years, I recently went with him and met the office girl Becky , she was so nice and helpful, my dad's alittle older and repeats himself, and Becky was just amazing with him, so nice to actually have someone that cares❤️

Excellent customer service by Becky! She assisted me with everything I needed and made the entire experience very easy and smooth. Public storage needs more employees like her.

Nice and clean facility. Becky was a delight. Got me all setup without any hiccups.

I have rented here for months, 1 door has been broken for over 2 months, the second door has been broken for several days. These photos show the current conditions. 7-7-2024.

Amazing customer service Becky has been the most helpful and super nice person so Thankful for her! Thank you for the great service!

Building is clean, Amalia was very helpfull . I recomend this location.

After a great experience with Spencer and Beck at the 24th street Phoenix location, the company decided to almost double the price for both our units. Becky tried to get us a discount which was denied by corporate. I wonder what the FTC would make of these practices. Older review ——————— Just rented a unit at 24th street. Spencer was super helpful and gave us excellent service. 👍

Had the best experience with Becky she was very knowledgeable and helpful. Thank you guys!!

Muy buena atención muy limpio el lugar y Amalia muy linda persona y muy amable lo recomiendo

10/10 thank you Becky. Quick and painless

Spencer and Becky were awesome! Great customer support!

Becky is best customer service person that I have had with any public storage. I have had 3 other units in the past and all the employees were good, but Becky really goes that extra step to listen and help out. Top shelf employee.

Thank you for helping get the right size and right locación. Thank you Amalia!!

All my thanks to Amalia for helping me out earlier!

I was in this facility on the 6th of this month and I was impressed! I was worried I'd be talked into a unit I didnt need however becky and Spencer were the complete opposite! They listened to my needs and helped me secure the exact storage unit I needed! Thank you Becky and Spencer!

I’ve been storing my things at this storage location for 6 years. The inside has always been so clean and the staff are so helpful. I want to give a big shout out to Becky for being there in times of need and for going above and beyond during after hours. Thank you, Becky and Public Storage.

By far the friendliest place I've ever rented a storage unit. Staff (Becky, that means you!) is awesome and very helpful. The units are clean, and affordable - you can't go wrong. If you want a no-stress storage option this is it. I am very glad I found this place. I see no reason to go anywhere else. Thank you Public Storage on 24th Street! (Thanks Becky!!!)

Becky is a damn saint! This woman is hands down one of the best employees I have ever encountered. Every time I am at this facility she is there... injured knee and all... going above and beyond to make sure that every customer is handled, appropriately might I add, with a smile on her face. Any employer on the face of this planet DREAMS of finding all-star employees such as Becky. 15/10 stars... would recommend. 🫡🫡🫡🫡🫡👌👌👌👌👌👌

Great service

The service at this location was amazing! Becky was more than helpful! I was very well taken care of!

First time renter here and let me tell ya..Spencer & Becky have been a blessing. Made a tough move out of apartment experience much better with their helpful assistance and kindness. Anyone looking to rent storage unit(s) in Phoenix, check this place out for good prices & great customer service!

This location is always the cleanest and most welcoming location. Becky was beyond helpful with all the questions I had. She definitely made sure I felt comfortable before my purchase. Thank you Becky!

A friend of mine has a unit at the 24th street facility. The staff was very helpful and facility was very clean. If I needed a storage unit I would consider renting from this facility my friend said that Becky Poe was a great rep and assisted her with getting her unit and keeping her informed on everything regarding the public storage

Came into location to acquire quote. Rebecca was super helpful, with great customer service. The property was very well maintained. Which tells me the cares about the customer.

I’m only leaving a review to commend Becky for being beyond helpful with my rental! Thank you again for being so friendly and professional.

Rented here 2/23 since it was walking distance from my home and my job had me relocate to the east coast temporarily. Came by 2/24 only to find my lock Brocken. Never received a call. Stated my line of 20 years was “out of service” when they “tried” to call me to inform me my lock was broken on 6/23. Over $5000 in personal items stolen. TV’s, bike, Dyson products, air fryer, ice machine, water dispenser, coffee machine, sound bar, bar stools, all gone. However, found a cutoff lock from someone else’s unit in belongings. Told cameras don’t go back that far. Prior agent told me this happens a lot and she’s finding another job. I suggest looking for a place where they don’t allow their employees to break in and steal your items. Trying to log into my account and they already closed it and I had their insurance as well. I never leave any reviews but when your hard work to own your own is taken advantage of and no one cares, it’s important to notify and warn other potential customers. Poor customer service!

Everytime I come in Becky has been friendly and very helpful and has great customer service good people

It is so easy to use and secure!!

Came by to check out pricing and Becky was so sweet & professional. Wonderful customer service ❤️ Thank you for showing me around Becky!

I came in to ask questions about possibly getting a smaller unit & Becky convinced me to keep the unit I had. She was very professional, polite and very helpful. I appreciated her taking the time to show me the smaller units. Becky gets a 5 star from me.

After being in a storage unit for about a month now, just wanted to mention what a great experience we’ve been having. Becky at the front desk was critical to our decision to secure a space and continues to go out of her way above and beyond when we need things. The facility feels brand new, very clean, easily accessible, and fair prices. Would definitely recommend this unit to anyone looking for storage solutions and ask for Becky, she’s a rockstar.

I was in a real pinch and Becky came through. Great facility and even better customer service.

Average storage place except you need ID to use a cart.....I know right? No public toilet .And a couple of people seen using it as a overnight stay place. Lady accused me of being FBI and to stop surveillance on her Cuckoo

Spencer is super helpful and positive! Great service!

Spencer was a pleasure to work with! Thank you for everything you do. My items are secured and safe and i’ve had no issues the entire time i’ve been storing here!

Thanks to Spencer Easy service

DONT EVER DO BUSINESS WITH THIS LOCATION, OR ANY OTHER LOCATIONS. THEY ALLOW THE STAFF TO STEAL YOUR ITEMS, AND REPLACE YOUR LOCKS. ALL THEY HAVE TO SAY IS THAT THEY DONT KNOW WHAT HAPPENED,AND THEY DONT HAVE ANY RECORD OF WHY THE LOCK WAS REPLACED, AND IF I ALLOWED ANYONE ACCESS TO MY ITEMS! MOST OF MY BELONGINGS WERE GONE!

The service is so great that I decided to leave this review. Spencer helped me with everything I needed and was very pleasant. If anyone is looking for storage I would come here.

Martha, the associate at my local Public Storage, was such a great help. She went above and beyond to accommodate my needs. Thank you again, Martha.

Spencer was amazing! Would highly recommend to anyone. One stop kind of shop

Martha was very helpful helping us move in.

Spencer was extremely helpful and set me up within 20 minutes with a storage unit. I was given 50% off my first month and it was easy to set up. Thank you!

When you can’t get in contact with a corporate official or human resource agent via telephone.. Who wants to speak to bots and “live agents” that show lack of empathy when a PAYING customer needs to be heard .. That’s poor customer service.

Spencer was he best gave me all the details I needed and reassurance.

Rented here since they opened as US Storage. Once Public Storage bought the facility, I received several rent increases of 20 -25%. There newest thing is to lock up the moving carts and there are not enough of them (only 2 or 3 at this location). The Service person advised these are a convenience they are not obligated to provide. Funny, every other storage place provides them. I went to a different nearby facility (different company) and will be moving since their rate is 1/3 my current rent.

I would strongly suggest going elsewhere with your business. I arrived in my move in day and nobody was there to help…no one is ever at these places. So I logged into my account set my move out date as the same day (as their website instructs) and went elsewhere. Never set foot inside or touched the unit. I called them 3 times with no call back.. Fast forward a bit and I’m getting lien notices and bill of almost $400 - they wont remove the bill! If this is how they do business it should be all the info you need for your storage unit search.