Public Storage Self-Storage Units at 1808 W Camelback Rd, Phoenix, AZ
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 5:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 5:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 23/moSmall 5'x5'
$ 23/mo $30Best Price Label
- Climate Controlled
4'x5'Online only price$ 25/moSmall 4'x5'
$ 25/mo $33Best Price Label
- Climate Controlled
4'x5'Online only price$ 25/moSmall 4'x5'
$ 25/mo $34Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x5'Online only price$ 27/moSmall 5'x5'
$ 27/mo $36Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x5'Online only price$ 27/moSmall 5'x5'
$ 27/mo $35Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x7'Online only price$ 27/moSmall 5'x7'
$ 27/mo $36Best Price Label
- Outside unit
5'x7'Online only price$ 28/moSmall 5'x7'
$ 28/mo $38Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 33/moSmall 5'x10'
$ 33/mo $44Best Price Label
- Climate Controlled
5'x10'Online only price$ 38/moSmall 5'x10'
$ 38/mo $51Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x15'Online only price$ 57/moMedium 5'x15'
$ 57/mo $76Best Price Label
- Climate Controlled
10'x10'Online only price$ 75/moMedium 10'x10'
$ 75/mo $100Best Price Label
- Climate Controlled
10'x15'Online only price$ 97/moLarge 10'x15'
$ 97/mo $129Best Price Label
- Climate Controlled
10'x15'Online only price$ 104/moLarge 10'x15'
$ 104/mo $138Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 119/moLarge 10'x20'
$ 119/mo $159Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 125/moLarge 10'x20'
$ 125/mo $167Best Price Label
- Climate Controlled
25'x10'Online only price$ 169/moLarge 25'x10'
$ 169/mo $225Best Price Label
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Phoenix
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Central Phoenix Storage Units on Camelback Road
With nearly 850 cheap storage units, this Public Storage offers a variety of self storage accommodations in the greater Phoenix area. Located on Camelback Road, one block east of 19th Avenue, it's a convenient location with easy access to and from the 17, 10 and 51 freeways.
Smaller loads of seasonal items fit perfectly in the 5x5 storage units, while Grand Canyon University students can take advantage of the medium-sized 10x10 units for some extra space. Families all over the Valley of the Sun, especially in the nearby Alhambra, Encanto and the Central Corridor communities, can even utilize one of the larger 10x30 storage units to store furniture and other items from several rooms.
Just a few miles from Downtown Phoenix, this Public Storage also features enclosed storage options for vehicles, as well as keypad-enabled entry.
Phoenix continues to be one of the fastest-growing cities in the nation, and has established itself as a premiere destination for food, sports, music and culture fans from all over the world. Public Storage is proud to be a fixture in the community, and remains committed to providing the Phoenix area with the highest level of self storage service.
- Over 600 climate controlled storage units
- Facility offers indoor or outdoor rentals to fit customer needs
- Month-to-month lease
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 638)
Nice and clean. Chris was super helpful with getting a unit.
Chris is an amazing! Very informative and honest. I came in the other day to rent a unit and was so impressed with his service I came back the next day and secured the unit.
The store representative provided awesome customer service. Was very pleasant and wonderful to work with.
Wouldn't want to go.anywhere else!! The staff has always been friendly and attentive to my needs helping me out in any way they could. I have been with them for years and won't go anywhere else. Thank you for making my storage experience better!!
Not sure what is going on here . I've been to the office ample times. Doors are locked. I call no answer. I would like the number to the area manager. This is the worst customer service and manager does not respond back . Today 8/30/2023 at 4:33 been here for some time . No one is in the office. Other people are here for their storage as well. My unit was sold right from underneath me while in the hospital and notified customer service on three occasions. I have sought legal consulting to pursue legal action. I've showed all messages to the Manager Chris and I am going forward with what I need to do. Who ever was all involved with the situation will be included in the suit. Just completely in awe . I'm calling the news outlets and will post on all social media sites what occurred. 🤬🤬🤬😭😭🤬🤬 9/1/2023 Will call Robert, if things are not settled today . You will be on the news and lawyers will initiate what's needed. End of story.
My family and I rented here for a few years while we got back on our feet,, everyone throughout the years has been wonderful, Our furniture did not suffer any type of damage due to the AC on 24/7.. never had any issue with security. Today was our last day renting there.. and let me tell you the help we got from Jessie and Ashley, the front office employees, was beyond gratifying..Jessie walked me to and from the unit to make sure everything was good he was amazing and Ashley helped me with closing the account and stopping payment ! 🙏🏻🙏🏻👍👍👍
Andrew was extremely helpful. He made our move much easier with his professional service. We had a great experience!
Friendly employees. Clean facility.
Associate was great he accommodated me with all my needs awesome customer service.
Nice clean house
These guys don't have the features that are advertised online. They overcharged me and couldn't explain why but said I'd get a check in 3-4 weeks for the mishap. The unit that was promised online wasn't available and incorrect. There's no cart dollies for the front part of the facility. There's no cool air for the temperature controlled section. The hours they're open are only until 6 pm. They close at 5 pm on Sundays! It is highly inconvenient to get to because of the light rail tracks, especially during rush hours. This place is TERRIBLE. I do NOT recommend this to ANYONE.
Quick & easy great customer service
Mark nice guy ,he help me a lot
The two Guys in the front has Great customer service!
I’m new into town and was looking for a reasonable storage close to my home. I spoke with the property manager and he was very kind and straight to the point of what my options were. I recommend this storage to anyone looking for one
Easy rental experience from beginning to end-- I signed up online, had locks in my unit when I arrived, and was able to close out my unit on the app when I moved out. No need to go into the office or call at all. The facility was always clean and staff was attentive to my needs while I was there. The provided carts were super helpful when moving stuff in and out. I felt safe accessing my unit as a single female with my infant son. The only con I found is that the building with the units is closed after a certain time, but it's not difficult to work around once you know that.
I was kicked out for what they said for spending to much time picking stuff up and dropping stuff off.
Thanks for all your help Chris with The move in and out. Easy and painless. All send anyone I can your way. Thanks again
I Had A Great Experience With A Young African American Man From Chicago. He Was Very Helpful And Patient. Thankyou
today I made a payment for a storage unit out of state, the 2 guys at this location were very helpful,knowledgeabe and friendly. thanks
Chris is such a great person has a great additude always on top of everything that is important & knows how to control any situation at the best of his aknowledgement every management position great customer service just an all around great man thank you for being you
1- The price is right ! Financially, right up my alley. 2- The past three months, very clean and convenient. 3- The guy Chris, who I spoke with and helped seemed kind, caring and considerate. How but 10 stars ?
This place is so disgusting filthy and so old. The swamp coolers have no vents and yet they brag about their storage units as if they were the best in town. The office personnel sometimes can be friendly (during the sell pitch) very obnoxious and rude thereafter. Please go somewhere else.
Word to the wise, GATES CLOSE AT 6PM!! I'm currently renting at this location and am not happy about it whatsoever! A friend of mine helped move some of my belongings into the unit I setup online. I was out of town and was happy for the help. Having done business with the company in the past I wasn't worried about checking it out in person first. Seriously regretting it now! The hours are ridiculous!! There's no access past 6pm and 5pm on the weekends. How can you close this early and expect ppl working a 9-5 to get anything done by 6pm?! So word to the wise, look somewhere else.
Just became a customer today and had a great/quick experience. Markell was very helpful and knowledgeable. Initially I ran into some issues and he was able to quickly solve them for me and get me the perfect spot for my needs. Highly recommend asking for Markell!
Go somewhere else period. The place is so run down. The swamp cooler on the 3rd floor is about to fall off. The elevators are disgusting and broken. The doors to get into the building do not work. The elevators get stuck. The place is filthy smells like a public restroom on a hot day it is definitelynot climate controlledit is always so hot. So glad to find another facility I pay way too much for this dump. The hours are terrible
Thank u to a great team .. when u need help they r there. nice smiling faces.. great job team
The process was easy and the manager was amazing! We reserved a space online and showed up a few minutes later. Highly recommend!!
Like the location and staff is very helpful and delightful but, hate the gate access time every other public storage location's are open tell 9pm this one is closed more like 5:30 pm.
Hi my name is shanice stevens! I recently became part of public storage customer renting a good size of storage!!! With the expert of Chris helping me, I gave him 5star for fixing my issues I had right at the same time I had my issue. I can say it’s a great place and price for storage!!!! Thanks a lot chris!!!!
Garbage site.. I needed a storage in a crunch and this was the closest one.. went about 2 hrs after they were supposed to be open but no one was there and they were closed.. people with existing units couldnt even get in because no one was there.. called cust service and they said it should be open and tried calling the employee but they didn't even answer to them so I had to leave and find another place.
Needed a space for my car last minute - excellent customer service from the initial call, to Jesse who assisted me at the property. Very friendly, informative and quick. Great spot and location - Very easy and the price was significantly better than I was paying at Storquest! Updated, facility is dirty and never swept or kept clean. In the short while I had my car there I got 2 nails in my tires, simply driving in and out Thank you!
Had a great experience today while getting a new unit, Chris took the time to show me the unit size and explain all the information before agreeing to anything.
Terrible company, don't trust them with your stuff.
Thank you Chris for showing me your property. You are very knowledgeable and friendly.
They don’t keep track of their paperwork and auction off the wrong storage unit from time to time.
I found that the roof had leaked and half of the contents in my unit completely destroyed. The staff never reported the problem or potential problem to the customers. I was offered another unit when I discovered the mess but the employee never returned to give me another unit. He actually left the premises at closing time (6:00pm) without returning to help me. I was in the 'closed' building alone until 9:30pm. I returned this next day to be told that yes it was a roof leak but they are not allowed to tell us and we are not allowed to read any kind of report regarding the incident and I am having difficulty contacting management or a district manager and my insurance company cannot get a hold of them either. I was told by an employee that they are not allowed to give out the name of the district manager of Public Storage or the email address to which they can be reached.
The new property manager who just took over is so helpful. He walked me through all the coats and where my unit was. very polite, understanding, welcoming and made sure my unit was ready.
Exceptional Customer service Julio exceeded my expectations and greeting me in and helpful service.
Helpful and non stressful to get my unit and be done. I moved recently. And got my storage unit fast and easy. Thank you Julio. You were very friendly and helpful.
Dai has such great customer service service. I was delighted by her great positive vibes and attitude.
Albalese was amazing today was her first day alone and she helped me very well thank you Albalese
The staff gets 5 stars but I have to subtract a couple of stars for the limited access (gates locked at 6pm!!) and they don't accept deliveries.
lie to me every month.. very unprofessional wouldn't take a free storage there
Great. Seems very nice so far. Very clean. Secure.
Julio had the most amazing personality I loved that he told me everything I need to know to make sure I have everything I need to move in
Came in to make a payment here because my location where I rent no one is ever there. Julio tok my payment and also reduce my rent to my old Julio is the greatest
Julio was great my rental process was easy
Julio thank you for your one of a kind customer service
It's ok. Nobody never seems to be in the office.
Can't wait to close this unit. Grifters and opportunists approach around every corner. The unit was in bad shape when we rented it. Asked for repairs that were ignored.
Angel give me a great favor on delaying my rental rate increase. Thank you so much for this help it truly helps a lot
Julio was great he helped me with my storage
Thanks Julio for you help
Julio was amazing at his job and I truly appreciate his help especially with this hot weather… look forward to coming back and seeing a bright face at the desk … thank you guys
I just rented a unit today. Jessie was very helpful. Explained everything to me and answered all my questions. I highly recommend using your storage facilities.
It's a decent storage area nearby where I work and near my home. The hours kinda suck for me (accessible only from 6am to 6pm m-f) and the prices fluctuate (you all should know that the prices will change, mike went up). It is however, a place to store stuff, at the least. There are different sizes available and some 24hr access storage units for a pretty penny. The staff is very friendly, knowledgeable, and prompt. The service is quite good. Wish the hours were better but it is in a... Questionable... Part of town. Be wary of quickly rising rent costs.
Julio was great helped me with everything my storage unit is just what I needed
Julios customer service was great out of this world thank you Julio for explaining me that we have an APP where we can open gate and make changes to our accounts and payment.thank you julio
I had several questions in handling the move out of my storage unit, Julio was extremely patient and very helpful handling all of my questions with patience and with great detail... I can not tell you how much I appreciated all of his help....
Julio is amazing. Great customer service.Topnacher sales person
Julio was great He helped me set up my PS APP now I can make. My payment and access my storage property.
Very nice service, Julio helped me either everything.
The person or two working there are kind and have helped us with any questions we’ve had so far. The problem I’ve had is that since coming here this place never seems staffed appropriately. You have this large facility and there was one person working there the last three visits I’ve made. Number one, this isn’t safe for that person. This neighborhood and the clientele that I’ve seen coming by can be a bit unruly. Number two, how can they comfortably take breaks like this? In my case I was stuck waiting for an extra 20 minutes bc no one was there to return my wife license. I’m glad you at least give them breaks but for the love of god give them some backup so they can actually enjoy the time off. Number three, it’s just dirty. There is trash is all around the dumpster, the hallways are grimy and there has been a bathroom out of order since I came by last week. You would think being two years into covid that cleanliness would be understood by upper management. When you start adding all these things up it just seems that whoever runs the facility at the higher levels of management is either not doing their job properly or just doesn’t really care about the quality of service that this place is actually offering. I don’t need a reply, please just initiate the change. Not even for the customers but for the people who are stuck working for a business that is clearly working in inequity.
Julio is the best at customer service
The service and process to rent space from Public Storage was very good. Customer service was excellent taking me thru the process and the online process was very convenient, easy, and helpful. Thank you Public Storage.
It wasn't all that great of an experience
Great service from Julio . Fast a quick got me the unit that fit me best ! Highly recommended for this place
Thanks to the great customer service from Julio I'm glad I came to Public Storage definitely 5 stars.
When my unit i reserved online ended up actually not being available, DEONDRE & JESSE offered to give me bigger unit for same price!! So professional & helpful! Thank you guys!😺
Jessie and DeAndre were absolutely outstanding at the end of the day in expediting the rental of a second unit. They deserve all the praise for their expertise and customer service. They clearly are the reason I chose Public Storage sgain.
Nice storage place
The customer service was excellent they were very helpful in finding the right storage unit for my needs.i would recommend them for all your storage needs.2
I smelled urine and seen feces on more than one occasion in this facility. I'm starting to wonder if it's a outhouse or a storage company.👎🤮Best if I move my property to a cleaner place.I wonder if the insurance they charge you for each month no matter what's in your storage if it covers odor protection.?😂😭
VERY NICE STAFF, AND FREINDLY AND HELPFUL, VERY AFFORDABLE, GREAT PLACE! I LOVED IT! CONVENIENT ONLINE SERVICES TOO! VERY RECOMMENDED!😊
Julio just help me with My rental online and also helped me setting u p My ps app to accesos My storage property thanks julio
Very nice people. We feel our belongs are safe and secure. Very helpful and made upgrading to a larger unit stress free.
Closes early, and no AC. But the guys who run it are cool
Great management got me a right size storage highly recommended
Julio… excelente servicio
Julio was very helpful and accommodating. I recommend this public storage.
Julio very helpful
No c sí son políticas pero la persona encargada me negó la renta x no contar con documentos válidos de Estados Unidos. Es la única parte q me han pedido identificación oficial americana
Always great customer service. They aim to please! They worked with me to be competitive on pricing too. Ashley was very helpful! Thank you so much. I've had storage units with them for 10 years and am very happy!! 2021 Update: Jesse at this Camelback location is always super helpful, pleasant and professional. He always makes it easy and accommodates me every time I am there to go through my storage. Thank you so much Jesse!! 😊👍🙌🏻
Mariners storage here this property and Julio gave me the best customer service ever he's great at what he does and I want to thank you for helping me with my storage needs
Happy with the service with Public storage staff they are very informative and kind. Will highly reccomend.
They would not rent to me...
Very nice manager
A/C, clean, well-lit, & secure. I use the app to open the gate & the code to get into the door. Elevator is fast. No waiting. Not very busy.
Julio help me with getting my unit finding my unit and making sure everything was okay with me
The staff are very respectful and nice
Didn't get a good vibe at all. The customer service agent acted as if they didn't want to be bothered. If you don't want to be bothered then customer service is probably not for you... Unless you own the place you probably should respect the people who make your paycheck possible..... IJS👎👎👎👎👎
I had on online payment returned to the bank making my Public Storage payment late. I went in to my storage facility to make the payment in person and a late fee had been added to the amount due. After talking to JESSE, he said he would let his supervisor know what had happened and would do what he could do to get the late fee removed. Well he did it and I really appreciated the help he gave me in taking care of this. The personnel are extremely well trained AND very polite and personable. I really appreciated that. Thank you so much JESSE
I would like to thank David and Julio they helped me with my rental...Great customer service 😀
I rented a unit at this location for about a year and a half. The location can be a little bit sketchy sometimes. I did have some issues with poor customer service in the beginning, but recently things seem to have improved. Jesse, the representative I have had the most interaction with recently, has always been very kind, professional, and helpful. Thank you so much, Jesse!
Julio was super helpful and made this process as easy as possible! We had an awesome experience here!
Great customer service from David and Jesse. Thank you!
Came in to check on storage availability and Julio helped with my storage needs found me a perfect space ag my price range thank you julio
Jesse was extremely helpful in making sure my sister got the storage she needed for all her college supplies for the summer. Being across the country and unable to help her find storage units in person, he was immensely accommodating in letting my family and I help from a distance. Great experience and customer service.
Julio was awesome! Very helpful and professional. Great service!
Julio and Jane's are so very nice and helpful they are great thank you julio for all your help
Excellent service by Julio!
I give Julio a "job well done" for assisting me in renting my unit. He is very helpful in all areas where I had questions.
Julio help me with my storage rental very helpful and help with seti g up my ps app
Came in today and julio was so nice and help me with my storage needs i want to thank you for your help
Everything was perfect.
David and Jesse were very helpful at Public Storage. David gave great customer service and they made sure I was taken care of!
This place is clean and employe was awesome.
Today I came to make my payment and Julio was great taking my payment for me Great customer service genius thank you Julio. Your customer Maricela.
Came in to rent a unit have to move all my stuff Julio gave me a lot of good info on how much space I will need 4 my things / Definitely Great Customer service will tell my fam about this spot
Hi I was in a rush but Julio still helped me.explain all I needed to know Great experience, will tell all
I had an abnormally positive experience at this storage facility. Staff was super friendly and willing to help. I will definitely be back if I need storage in Phoenix again.
Rent keeps going up. The elevators are disgusting. The doors are broken and have been broken for years.
Came in for some supplies , Julio provided Excellent Service definitely store here !!
Julio was very professional and helped me with all of my storage needs very helpful guy
Do not feel this business is working or having any compassion for what the customers are going thru during the covid. My daughter was behind on one month and kept in contact with them. When she paid 200.plus to bring her storage up to date. So we could get our Christmas and winter coats out. We then was still denied access now they say they cut her locks off and we can not get in till she purchase new locks.
How much is it for me to park an 86 cadillac fleetwood? All fees totaled?
Great place for you to store your stuff when you're in between places. Those one had controlled temperature building you can get your storage unit in
Julio was so helpful!
Julio gave me great service and was extremely friendly and helpful!!
My storage has been robbed twice here! I don’t live in state and they say I have to file a police report. They will not show me the footage or offer help. I pay $20 extra for insurance! Jesse the manager is not helpful and very disrespectful
Ashley was very great fast let me no everything about my storage thank you
Easy access in and close to the express way. Met the Dm the day I checked out and she was wonderfully. Staff also was nice and friendly.
Good place for friendly storage. Very professional
Ashley was a great person and she really helped me. Very friendly and knows her job. Thank you.
Julio and Jesse were such a great help!! Very polite and informative. The facility is very well taken care of.
Professional, friendly staff. Reasonable pricing. Easy access.
I'd you want you card easy and faster that's the right place
Julio was nice and attentive, great customer service!
The guy that showed us the storage unit he was excellent very well-mannered took very good care of us and getting a storage unit I think him very much
Nice unit and nice people
Great customer service from Julio! Nice guy!
I just rented my storage is a 10x20 Outside unit, Julio was very helpful and showed me how to used the code for my storage unit and explained the access hrs . Also a few ways to pay my bill online or by phone.
Gracias por su servicio fue exelente..
I came in to make my payment and Julio Nd Jesse were very nice people to deal with thank you dudes for your help.
Jacob is the man. People here are knowledgable and super helpful! Thanks Jacob.
VERY MUCH A PLEASURE TO WORK WITH
Julio was very pleasant and helpful . During a time that is truly stressful for me. Due to placing my home up for sale. He was able to help me choose the right size unit and I got it for a great price online. Thank you Julio for all your help!!!!
The heat makes me think I should get an I side storage unit. All good though
Great place ❤️
Did go there maybe the girl I'm with did secretly, but are phone are connected for some reasons, and she gets all my test too!
Laurie was extremely nice and thorough. Definitely an easy process. Thank you!
Came into the 19th avenue and Camelback location Jacob has good customer service very nice people good location I give it a 5-star
I came in today needed some boxes and jacob was able to help with the right boxing for my stuff and spoke Spanish which was wondering in my customer service experience
Jacob was awesome!
Aryanna was a good and polite employee. She was very helpful during the rental process.
so I went in to the store and got a quote from Jacob and he was able to help me with questions and was super friendly has a good vibe i was very satisfied with the service when thinking of storing I will think about public storage because of the excellent customer service Jacob has provided for me.
They wanted my money
Closes way to early.
Always friendly and professional. Would recommend to family/friends. grateful for their hospitality.
Ashley is awesome, It was so easy.
They're access hours makes it hard to get in my unit but the staff is friendly
The girls in the office are amazing very friendly and truly have a what can I do for you attitude
Annie was great! It's great to do storage without getting a headache!
Ashley was fantastic.
Ashley was great! I don’t think I’ve ever been checked into a storage unit in such an efficient manner. She is very helpful, anticipates your needs, and is always one step ahead of you. Excellent customer service!
Why the heck isn't my code working ! Says see manager wth
Ashley helped in an unexpected way as she listened to the purpose of my call. She was courteous and one time even apologized for not calling back!! Does anyone EVER do that anymore? Deal with Ashley at this location and you won't be disappointed.
Mark was great! Easiest move in! I'm so excited to be doing business with such a personable and professional crew thanks so much!
I have been using this Public Storage location since 2004. I have used 3 different sizes and worked with a handful of employees over the years. The keypad access was upgraded to add a Phone App access. WHOO HOO! I can now use the app to open the door for me. Whew! That's valuable - especially with my arms full. The reason for this review is MICHAEL. In January of 2020 I franticly needed to make changes after an unexpected life event. Michael is the current Manager. He listened to my needs and then asked me what I wanted. He responded with options that did both, fit my need and wants. He spent a total of 45 min with me. WOW. My entire approach to making change shifted after talking with him. As I began to doubt myself, he offered to let me inspect each of the storage unit options. We talked a lil more about the prices, locations, and other units coming available in February. I made an informed decision NOT a panicked decision. My experience of Michael is he wanted what was the best fit for my need and situation. That is 5 star customer service. Thanks Michael!
Thank u so much great customer service from Mrs . Annie and she very beautiful lol 🙂
Checked the reviews before deciding to come check it out. The reviews were spot on for what to expect when coming to this public storage. The service received by Ashley was impeccable! The property it's self is clean and welcome. right after I showed up they became extremely busy with people moving into their individual storage units and despite the chaos it was gone everybody made room for each other Ashley consistently checking on each individual person there. I am beyond happy satisfied 5 Stars 10 if I could, thank you.
Ashley and Mark are friendly and so helpful. Both greeted me pleasantly and provided excellent customer service. When I had a problem with my storage unit Mark was so kind to help me resolve my problem.
Jesse & Ashley were so awesome. Very accommodating and polite.
Ashley was wonderful. She explained everything to me so that I was totally knowledgeable in renting my space. She was kind & considerate & thorough. Jesse also assisted me with a couple of things that I needed to know about and between the two of them I know that this will be a great place to keep my things at.
I came in after looking at the website, asking for correspondence and got a call from a wonderful sounding women and she made an appointment for me. Physically came in and spoke with a Jesse who was super friendly and professional, he is the huge guy with the beard. He eventually gave me a ride over to the locker because of my injury and was really quick and convenient. The you team at the public storage on Camelback road.!!2 thumbs up!
Ashley was super professional and very helpful.
Ashley made my experience pleasurable and easy. Thank you!
Great place to store your things great price and a great staff... Just whish hours were longer to move and access storage
Ashley helped us and she was amazing. Answered all our questions. 100% would recommend
Ashley was great! Explained everything and helped me understand as I was doing this for the first time. Affordable too!
Ashley was very gracious and helpful with a problem at a PS in MO and here I am in AZ. She made calls and straightened out all the issues for me with MO, when I don't even have a unit at this facility! How great is that!! Thank you Ashley!
Ashley was great. She was very knowledgeable about everything and made my move in very easy for me.
Good person and nice. Thanks for taking for taking my payment.
Indoor storage available and carts available. Of course secure gate and not aware if issues.
Very professional and understanding staff. Been here for 14 years. I was late on a payment and was given credit for late charges. Very appreciative
This place sucks. I pay $131 a month for a 5x10. It is climate controlled. During the week gotta be out by 630. Office hours are access hours. Can't throw anything away in the dumpster. No smoking.
Ashley is fabulous and very helpful.
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Ashley was very helpful and kind as she is with every interaction i have with her. Thank you Ashley.
Great service, very friendly and transparent, highly recommend. Ashley was a big help
Ashley was the hilight of my day
Ashley was Very fast and so helpful, saved me some money too!
Ashley quickly processed my reservation, showed me the facilities and answered all my questions. Very nice and professional. Thanks for your assistance.
Tell you the price is $29. Then after you sign, add in mandatory insurance @$15
Ashley and Jesse both helped us and they were amazing, detail oriented and overall just wanted to help us find what’s would be perfect for our storage needs. I really appreciate them!
Not a bad place not bad prices, people here are kind, and I worked with Ashly she was smart and kind.
Ashley was very helpful and very nice
Ashley is very helpful & Professional she knows what she’s talking about and the service she provides well not let you down.
Very friendly and knowledgeable! Fast and great customer service!! Hands down Ashley is a GREAT worker!!
Ashley was amazing and helpful ! Really recommend this location and this property manager .
Great service! Thank you Ashley!
Great customer service..THANKS Jesse and Mark
Ashley and Janae at 08202 has shown amazing and professional customer service. Ashley was proficient and would recommend this location to anyone.
The ppl are very nice and PROFESSIONAL. The only thing I dislike about their service if u get a storage on the inside. You pretty much have to work night shifts 6am to 2pm or 7am to 3pm. If not when they close at 5pm & u dont have access to the storage. Which is such a inconvenience it's like I have to carefully plan when I'm going to my storage. Other than that I have no complaints. So for this reason I'm only giving them 2 stars. If u move out the storage space, even though they go view your unit and knows it's clean. They will not give u a receipt stating that, the receipt says ur account is subject to additional charges upon full inspection. This doesn't sit well with me, it leaves room for fradulet activities. Meaning they can charge u a cleaning fee when they know u left it clean. I'm going to file a complaint with the Attorney General Office so they can MAKE THEM give accurate receipts. ALWAYS take pictures TRUST no one with ur credit/debit card.
Very nice place, great prices.
Great service Ashley was fast & friendly!
Ashley was extremely helpful! I loved how incredibly efficient and helpful this company has been so far. Thank y’all for making moving super easy!
Very good customer service from Ashley the manger
Let me tell you, the folks at Public Storage on 19th Avenue and Camelback provide friendly and informative service; and the facilities are always clean. I recommend Public Storage to local businesses.
I've been renting a unit here for 3 years, I have nothing nice to say about prior staff however the lady by the name of Ashley is not only the nicest but she does her job professionally & in a timely manner. She is on top of her game & I couldn't be happier!
Ashley was amazing throughout the process. She was friendly, helpful, courteous, and efficient. The facility was easy to navigate. Definitely recommend!
Ashley was great very experienced and personable
Ashley was amazing so helpful and polite
Jesse gave us great customer service (that alone is worth 5 stars) and walk through of every detail. Although the prices were reasonable they were still kind of high just for a storage. Overall we was very pleased with Jesse's services, and his knowledge of the business, and making everything easy and simple. Definitely worth recommending.
I used public storage for a week when I was moving. It was convenient, but the facilities themselves are not very convenient. The store opens late (if you're trying to move before it gets hot in AZ 9 or 10 am is kind of late ) and you can't unlock a dolly until the store is open. The elevators can only go one at a time, so you have to send the small one up just so the bigger one will come down to you.There are also homeless people hanging out sometimes and using the storage like a big locker.
Ashley was beyond amazing and helped my mom seamlessly. Thank you Ashley for making our day!!!
Great staff. Awesome location.
The staff Ashley was so kind and professional. She took us through the steps with comfort and ease. She definitely deserves a raise and a promotion!
Ashly thanks for the good service I received
Beautiful customer services performed by Ashley
Ashely is absolutely amazing, she’s sweet, and fast, and efficient! She helps with everything! Great employee!
They raise their prices every year and their hours make it difficult for people who work a lot to find the time to do what they need. I work 75 hours a week (including weekends) and when I do find some time to get to the storage room, I get kicked out at 6pm whether I'm finished or not 👎
Ashley helped me out, was quick and friendly.
Samatha was quick and to the point. helped out with picking the correct storage that is best for you and saves you money.
Very helpful and friendly staff, thank you Sam for all the help.
I had the pleasure of working with Ashley and she went above and beyond to help me. Easily the best customer service I received in a long time!
Your agent Ashley was courteous and kind and made our sign up experience not so boring. Her vivaciousness was pleasant to behold
I've been with them for 2 years. I love this place
Ashley WAS EXCELLENT and VERY PROFESSIONAL
Ashley was WONDERFUL!!
Nice clean facility with security and very helpful staff. Jesse helped me and answered all the questions I had. I would recommend this location for your storage needs.
Samantha was super awesome and way helpful I would recommend based on her service alone. She is straight up and helpful. Thanks!
Samantha was very knowledgeable and helpful. Eager to help with our storage Needs. Friendly and courteous.
Thanks to Ashley our process was easy peasy, the process was so fast. Fair price and easy access. Thanks again Ashley your customer service is beyond excellent -Elizabeth
Fast easy great customer service. Thanks Samantha and Public Storage.
I thought samantha was very professional and knowledgable. I dont think she needs to change a thing!
5 & 6 pm are early closing times
Jesse was a good helper
Ashley was friendly and so helpful... the stress of moving was made so much better with her help.
I was at 19thave Mrs Ashley was so helpful sweet professional and understanding she was very Knowledgeable and helped
Sandra was wonderful and very helpful. Patient and clear details. Great
Why we cant get in the gates at 7 before the office open
I am a paying customer and I think it's quite ridiculous I can't use the dumpster to throw unwanted items away.
Ashley was very help had a great experience here storage space is big and affordable. Thanks Ashley for all ur help today.
Ashley who works in the office is an angel. She is amazingly helpful and friendly to everyone and she really went above and beyond to help us. Thank you so much. She deserves a huge raise.
Terrible. Worst place to store your belongings for any length of time
Ashley was very helpful- got me into the correct size unit at a fair.price
This is a really great place if you need to put anything in storage. The customer service was outstanding & Kerry was very helpful with what we needed.
Ashley great Service thanks
Ashley was very friendly and helpful. She made things very very simple. She also reminded me pick the extras up that i needed, such as boxes, tape, and other stuff. Then she took me and my mom for a ride in the golf cart to view my storage unit. So yes ashley was awesome. I would recommend anyone who asks me that wants a storage unit I would say go public storage. Writing this has been my pleasure.
Ashley gave great customer service and explained everything in detail. Thank you
Awesome quick and easy sign up!
Ashley was amazing! Really helpful and super nice!
Clean and air-conditioned...a little to expensive and the customer service could stand some more smiles.
I came to the public storage on 1808 w Camelback and Ashley had great customer service. I liked her alot thank you
Ashley has been so helpful and patient with us! She was so thorough in making sure we understand everything. Thanks so much!
I had a wonderful experience! An employee named Cheyanne was patient and a great listener, answering all the questions I had. She gave me advice and guidance when I requested it and has overall been a pleasure. This is my first time buying a storage unit for my college dorm furniture and I was nervous from the unknown but that all melted away because of Cheyanne. Thank you!
Ashely is Super friendly and easy to talk to, got our storage needs squared away!!
Ashely was very personable and helpful!
Ashley was amazing very kind knows her stuff very friends great service made my day...thank you Ashley they are lucky to have you.
Rented a 5 x5 toda, from Ashley, on Camelback. Great experience, knowledgeable, helpful, very pleasant to be around. Keep it up. Enrique Luis TrocheValentine
Kerry and Ashley and Connie were extremely helpful with my storage needs today would highly recommend to the next person!
I started renting here about a month ago and had a great experience! I had the pleasure of meeting with Ashley when I arrived and her personality and experience were great! She was very helpful and gave me all the info I needed and things I had no clue on. She even helped with recommending the correct moving material I needed. The facility is great and indoors, which I love. They had an online special going at the time so I definitely recommend you give them a try!
Quick, easy, convenient customer service. Ashley was wonderful with assistance and explanation.
Tina was AMAZING! She made moving in much easier and was professional. Thanks Public Storage :)
Tina was very good, && she had excellent customer service. My visit was the best😀
My partner and I were very happy with Ashley's oustanding customer service she was informative, quick and efficient, all with an infectious smile... Thank you Ashley for your help and making at least one part of moving pleasant
Great fast and friendly
Ashley was very helpful.
After a stressful morning loading up my truck, it was a relief to find the friendly staff, Nikki in particular, at this location ready to help wrap up a long, hard day. Nikki is sharp, friendly, speedy and empowered to make decisions. I would do business with Public Storage at any of their locations, but this one in particular, any time.
Ashley was very friendly, knowledgeable and professional. You should hire a 1000 more just like her. I highly reccomend public storage.
Ashley was exceptionally helpful and took care of my rental effortlessly.
Ashley made me feel welcomed and secure about my business with them. She deserves a raise. Good service Ashley.
Ashley did a really good job showing us the units and explained everything very thoroughly
Ashley was very kind and professional
Connie gave us great customer service
Walked in last minute and the manager Kerry was pleasant and respectful took care of me like I was an old friend.
Getting a unit was an easy process thanks to Ashley who was extremely helpful, professional and efficient.
Ashley was helpful and kind. I am typically hesitant when signing rents of any sort, but she made everything clear and concise.
Ashley was awesome great customer service!
Ashley was very knowledgeable and helpful. Love this place! Fast, easy move in!
Very easy and reasonable to rent
On the positive side, Connie was friendly, helpful and offered good customer service. Thank you, Connie. On the not so positive side, the office was closed when I arrived at 1:10 p.m. and outdated information was still showing in our records which we had been updated a couple of months ago. Connie made all of the adjustments which is greatly appreciated.
Alex was a delight and helped our family save money when we upgraded in storage size tonight. Thank you, Alex!
Tried to scam us out if a lock by changing all the doors (which btw look much easier to get into than the previous doors) said they would replace the lock they cut off but we had to buy a new one first.. Bought the new one and they tried not giving me a replacement lock. My mother finally got them to give her one. Rent has gone up with no reason which I think is ridiculous - especially considering they have cut the access hours drastically. Used to be 6 am to 9pm and now it's 9 am to 5pm... Anyone who works a regular job knows its impossible to put anything in storage during these hours! But they still charge the same rates. I would recommend going somewhere else just for the hours alone. Not to mention that they will not allow you to use their dumpsters for anything at all. Seriously? Wish I had never gotten storage at this place. Worst storage facility I've ever had. If I could give them zero stars I would. .
I was helped by Alex, very convenient that she speaks Spanish and was able to help me
Nice people but the rates are very high
High cost storage, staff not helpful, limited access to your storage rental, not clean, and no access to basic amenities such as trash cans.
Great place to store your junk
Great location, clean, and helpful staff. Brian was great!!
Wow. Does this place have valet parking! Amenities abound
Connie was very helpful when I arrived. At the time she had a difficult customer that she was extremely patient with, more than I could say I would've been. But, Connie called me once she was finished with the customer and her customer service was wonderful. Thank you Connie.
Only thing I can complain about is that it closes earlier than I would like ,5-6 I believe.
I had a reservation to get a unit. No one was there and people are living in the units and i changed my mind about getting one. No stars sorry but this place needs to be investigated for maybe stolen property being stored and people living in the units.
What are the hours for this location?
I just wanted to write a short review for property# 08202. On August 8/8/18 when I got off work 4:30pm, I went to Public Storage in to get a unit. I arrived at the 08202 location at 5:45pm. After requesting for a unit a Customer Service Rep by the name of Connie explained to me that the office will be closing shorty and she wouldn't be able to offer me a unit. That being said, I informed her of my desperate situation and she told me she'll see what she could do. Connie was very helpful in seeing that I got what I wanted and explaining how everything works regarding the purchase of a unit. I appreciate the great customer service that Connie showed and I just wanted to take time and say Thank You!!
Connie was very helpful and made me feel at ease being a first time renter.
Secure safe place
Had a the 2 guys helped me in the office, they were so helpful. Brian and Kurt were amazing. Got me in and out with no trouble. I will always come here for my storage.
My experience with public storage has been great. They were very helpful with getting my storage unit set up.
Brad was amazing!!!!!!
Safe with secured access
Brad and Rich provided great customer service even though I was cranky on a HOT summers day! Thanks again!
This Place really sucks. When I started renting from them five years ago. The rent for a 5x7 unit was about $35.00. Now they're raising the rent to over $72.00. Plus they've cut back the hours that I have access to my unit to the hottest part of the day because they are too damn cheap for any kind of security. My God this IS Phoenix. It's fricking hot here in the summertime. Rent from anyplace but here.
Brad’s the man!
Brad is amazing and he made the process so easy!!!
Brad has been has been very helpful to me since I moved in to Public Storage
Brad was awesome... I came very last minute... he found a way for me to get my stuff and gave me a 24hour.... I was very stressed out and made everything better.... wonderful customer service. Will recommend to anyone
Brad was very helpful and I would recommend this company.
Brad did a great job!
Can the gates be access during midnight?
Got my unit broken into n homeless ppl were living in the units!
not awful, but not great. the units are fine and the price is decent, but the customer service side leaves a lot to be desired. they never answer the phone, they're always out of the office when you need something, they're gone much longer than the sign on the door ever indicates. I had to wait 40 minutes for someone once, it's a little ridiculous. also they don't honor their word. I was guaranteed a price and then the unit they were going to give me was still occupied by a previous tenant. they said to come back in two days and they would give me the original price. I did. they didn't. so I took my business elsewhere.
The storage was adequate. The staff would not allow my husband to use the restroom...that was inconvenient to say the least. Probably won't use them again. They also close too early (6:00pm)!!! User friendly...not so much.
Kerry and brad were very help full and nice to accommodate what i need will be returning again.
Everyone is awesome here so nice I love it
Brad is amazing! Excellent customer service
A little sketchy, but seems pretty secure, and the pricing is decent. But sketchy. It wasn't the cleanest place, and did I mention a little sketchy? But if I had stuff I shouldn't hold on to, but did anyway, I could put it here.
Brad was great full detail about everything!
Sandy and brad were absolutely amazing. Thanks guys
I had the best customer service, Sandy and Brad made my experience easier. I am so happy with their service. Highly recommend it!
Brad and Sandy are awesome!!!
Sandy is the BOMB!!! LOVE HER TO PIECES!
How much is the first month , I only need it for one month
Kayla was very helpful & knowledgeable. Very kind & pleasent. Was a great experience.
I had a few hiccups getting a unit at another location and decided to come here. Sandy was such an amazing help! Very kind and personable. The units are clean and easy to get into with the elevators. Sandy was very clear with everything and addressed my concerns appropriately and was very knowledgeable!
There location is very dirty. Customer service is very slow. They forgot to take a lock off my unit that I got and I had to wait 35 minutes to get her to walk over to do it and then she wanted me to stop on loading my truck when I had 15 minutes left to get it unloaded before they close the gates at 5. Their hours are 8:30 to 5 on Sundays and 8:30 to 6 the rest of the week. That are the access hours. It's the worst hours you can have for a storage unit. I would not recommend this place for anyone. I used to be a fan of Public Storage but this is turning me against it overpriced and dirty.
Complete garbage access hours. Recently changed to only office hours. As a previous property manager I know customer service can give you a code that will work until the manager disables it in the morning. The things I need for work are in my unit but they refused to offer any help. I would suggest ANY other storage facility than PS for this and NUMEROUS other reasons. Trust me.
Brad has. Been a great help with all my storage needs with confidense ,attude ,knowlage i thank you PS for hireing him
Brad was awesome and very helpful thank you for everything highly recommended for your storage needs
Brad was very friendly and informative on my storage unit and everyrhing. I recommend this place to people that need to store their things. Brad was awesome. Thanks!
Brad provided great service!
Great Customer Service and fun people.. Clean Facility and was very fast..
Hi I can't get out of the gate my code wont allow me to get out
Gina the employee at the front desk treated meet and greeted me great & also gave me great service I recommend anybody to come to this business to store your stuff they treat you great as soon as you walk until you walk out thank you Gina
Worst experience ever the customer service is horrendous I have been waiting for the district manager to call since July 7th I have had emails sent to the district manger Alex Felix, his boss Sharron and her boss karl still have yet to hear from anyone IF YOU ARE THINKING ABOUT STORING YOUR ITMES HERE THINK TWICE THEY HAVE NO.CUSTOMER SERVICE
Good service provided by Brad
Brad was great and helpful.
Brad was a wonderful help with getting us all set up!
Alex and brad were very helpful!
Brad helped me get a unit. Very easy. Very convienent. Brad was very helpful and answered all my questions. I recommend this place 100%.
Getting really pissed about them raising renting prices each year. Can't wait to move and get all my stored items from here.
First I was very happy to find a 20'x20' unit for a very fair price (I live in the Cave Creek area and compared to the price up here, it was really worth the 45 minutes drive). The guy from the customer service was really nice and helpful. We ended up with a 2 doors unit and when we moved in December 2016 the manager gave us a key for one of the 2 doors and told us we had to ask a manager to open the second door for us when needed. A few weeks later I asked the manager in charge to open this door for me and he said he was not allowed to open the lock disc and that we had to buy our own so he sold me one for $22. We moved out June 7th and the following day I met the manager by the dumpster (this guy seems to be out of the office most of his shift). I told him we had moved out the day before and asked him what was I supposed to do: he said that we were good to go and that he would mention our units as vacant. I had to call back 2 or 3 days later (left a voicemail as nobody seemed to be in the office, again) because he had done nothing. I paid $250 for June on June 6th and moved out June 7th so I called today to check when they were supposed to refund me. Well, the very bad new is, despite what the manager told us when we moved in, namely that it was a day-to-day rental, they only refund you if you move out before the 6th!!!!! This is typically the kind of situation I just hate when you have to deal with several managers and from one to another you will not get the same information or will not be treated with the same professionalism. I will not recommend this location because of the very poor and lousy customer service.
Was running late but Brad still took good and prompt care of me. Very helpful and professional.
It was great at first. The staff is nice. My unit did get broken into the first month there. But this will be the 3rd. Time my rent is going up and I have only been there 4-5 months. And I wish I didnt have to purchase the insurance anymore, when my stuff was stole they didnt help with anything. Some stuff like gifts I dont have receipt for.
Service by was Brad. Good, quick and friendly
Quick and easy. No tricks and fees straight forward.
Brad was great! Very helpful and courteous.
Rude and very unpleasant facility to use. My unit was broken into and I was treated like the bad guy by the employees of this business.
The staff is helpful but the people that are allowed in an out make me feel very unwelcome will be moving unit
Brad very nice helpful and save 💰 thanks
Because Brad is a wonderful person, and I loved his communication skills.
Brad was very helpful with set up my stonage unit
Joe was super nice and very helpful... Very easy move in. Thanks!
Joe offered me excellent service, and his help was much appreciated.
Mayte was awesome. Fantastic customer service. Quick and easy. Bring renter's insurance though as its mandatory. (1 month later) I find that Public Storage's first month free program cost me $58 in various fees. So it wasn't actually free. Live and learn.
Very convenient and close by location for my storage needs. Would reconsider a larger unit to consolidate my other storage needs into one larger unit if I need to stay in it longer than presently anticipated. My 10X15 unit is filling up too fast
Joe is awesome, A1 service.
Good place. Easy and professional. Joe's very helpful
Joe was very helpful
Very good service
It's has a convenient location.
This place was great for me because I was only there for less than a month so I only paid $25 for the storage. I just dislike the lengthy code that you have to input every time you enter and exit, but obviously that code is much needed.
I will never use Public Storage again and I recommend that everyone do the same. I rented a storage unit with them a few months ago and paid for everything up front. The unit, deposit and even bought the overpriced $20 lock to place on the door of the unit. In all, I gave them $122 cash. You see I needed a storage unit to put some of my possessions in while I moved me and my children out of a domestic violence situation at home. The $122 that I gave them that day was 80% of the money that I was able to hide and save for over 2 months to move. I literally had nothing. No cell phone, that was broken by my ex, No transportation- that was taken away from me and No other income or money. I was NEVER even able to get my belongings moved into the storage unit. I had to leave my home sooner than I thought for safety reasons and I was lucky enough to have a friend that let me and my 2 kids stay at her place. I NEVER used the storage unit. Now it has been a few months and things are still difficult with school starting for both kids and my finances aren't where they should be. I received a collection letter in the mail from a 3rd party collection agency that stated I owed another $122 for an additional month of rent on the unit-Plus, late fees. I called the agency and also called Public Storage to try and speak with a manager. After all, I NEVER used the unit. They told me that they rented out the unit and that this fee has already been reported on my credit and that I can either pay the collection agency or pay them directly. No one cared to hear my situation and offer me a payment plan to pay off the balance. I have had to sell pretty much everything I own just to house and feed myself and my children this summer. Now my credit is being damaged as I am trying my hardest to make a secure future. I am fortunate to be starting full time work on the 23rd of August and I was hoping they would allow me to pay it off over time so that it would not negatively impact my credit score, but unfortunately that didn't happen. The thing is that people rent storage units for various reasons, you never know someone’s personal circumstances. This company does not care about anything other than money, which by the way, no one takes with them when they leave here. A little human kindness goes a long way and gives hope to people that may be going through the most difficult time of their life.. That is why I will never use nor recommend this place to anyone.
Joe was an awesome guy with an amazing memory
Joe is very helpful and friendly!
Joe's customer service was superb, fast and efficient! 🙂
Very enthusiastic and nice and helpful
Great storage facility very clean Joe the managers and I think I did a great job
I enjoyed the friendly but professional attitude of Johnny. He was very knowledgeable and helpful. I would highly recommend them to all my friends and family.
I was very impressed with the staff on how they treat their customers. I very happy how thing's went. Johnny Worrell was on point with all my questions. Thank you Johnny
Joe was pleasant and very helpful
Very Good Service! Joe Was Very Helpful And He Made Us Feel Welcomed!
Great rates and friendly customer service
I really enjoyed the customer service and If I could rate it with 10 stars I would.
Johnny helped me make a payment and was very helpful. Recommend asking for him.
Over these Guys Try There best work with each. Individual & very Friendly cool Guys & if I could I would give Johnny & Joe 6 ☆☆☆☆☆☆
Fast friendly service. Joe was really awesome at explaining the finer details. Johnny was great as well. He showed and recommended the right storage size for my needs. Didn't try to update. Great place.
Very deceptive... Customer Service was horrible........Pushy.... Rude.......Lies.......Never moved in.....Lies ..........they say you get your first month for $1. ....lies......... from whatever day you rent the unit til the end of that month is $1 sort of...since they add $24 admin fee and you have to buy their lock as NO OTHER type of lock can be used. Add $20. Add mandatory insurance scam .add $20. and since I rented the middle of the month. I only had to pay $70 for my first two weeks of my $1 first month.??????? And then I was to pay $110 on the first of the month. My rent was to be $150 mo. but since they prorated those two weeks left of my $1 deal I only have to pay $110. ??????????? how does 2 weeks of rent become $110. instead of $75 i don't know but I never got an answer to that question. Misleading advertisement.. Deceptive......Pushy......Rude.......unprofessional.....did I say Rude??? + the unit was filthy with dead roaches lying all over. Don't get sucked into their lies....... I wouldn't store my garbage in this place....
Great service! Super fast and simple, the prices are very reasonable. I Really enjoyed working with Mayte. Would definitely return if needed.
. Very cool
Mayte and Miguel helped us to the fullest was very kind and friendly. As well as in a timely manner.
Mayte is the best. Great location and units are not as hot in temperature as the rest. Come see them for yourself !!
Went with a friend to rent a unit Alfredo the associate went above and beyond...great customer service skills, even helped us on his lunch break....thank you for the postibe experience...😁
Miguel is a very polite and knowledgeable representative. I recommend that he is awarded an increment toward his salary. Thank you Miguel. All reps should be like you.
Very dissatisfied we recently got this unit and the first night the tote carts we noticed were shackled to the walls so it seems no consumer can use them the next day I came to place things into the unit a worker didn't recognize my face and blocked me which caused my cellphone to be knocked out of my hand and screen broke on the cellphone an s5 galaxy. I calmed down after several minutes asked the worker who to talk to about.rectifying this situation she said Alex.Feliz which for all I can tell in a few days is a name placed to a voicemail that never gets answered nor returns calls I was.willing to talk this out like adults do but how can I when the manager hides behind a voicemail system. I feel very upset as I feel my property was damaged by an employee on the clock and now after waiting patiently and no response I am going public with this and plan on having agencies look into this business most pathetic excuse for customer service I experienced in sometime. I hope we can either work this out or bring our business elsewhere
Mayte she was great and i appreciate her help i will use the place any time
Mayte was great. She was very helpful and knowledgeable. I thought this whole thing was going to take forever but she made everything simple, easy and fast. Thank you
super helpful easy to get business handled. never rented storage space before they made it simple
Mayte provided the best customer service. She is very friendly, professional made me feel comfortable. She answered all my questions and concerns. She made my day, very professional. She deserves a raise lol Thank You
Miguel and Mayte awesome customer service waited for me till 6:15 on Friday even tou they close atb6:00 pm. Way to go shows there really are good people this day and age
Amazing customer service made moving in Phoenix in July as easy and comfortable as possible!
Mayte was very professional and wonderful to work with. She made the whole process very easy. Would recommend to anybody
Maybe was fast, friendly and efficient to work with and the facility was clean.
Mayte has great customer service. Great personality and attitude with customer.. Will recommend
Mayte was really really helpful! Friendly and willing to help out!
Mayte was extremely helpful and made my move in so easy.
Everything from paperwork to unit was spot on and thorough. Great Customer service Mayte and Miguel. Thank you!
Very quick and easy to get a unit. Mayte was helpful, informative and friendly! Recommend to all.
Mayte at Public Storage was extremely helpful, great customer service skills and was very friendly.
Mayte very informant and pleasant
William Acevedo, I really enjoyed my experience with Public Storage. Late Mayte was very professional, nice, great to talk too. Not to mention she knew every aspect of her job. Somebody promote this women.😃 I'm glad I choose Public Storage.
Kate Mayte were great excellent knowledge and very friendly Thanks Ladies
Mayte. Was professional and friendly. Very helpful thank you
Mayte great service
Mayte was very professional, fast, efficient!
Mayte was very quick and thorough. She was very helpful and made the experience positive one. I would recommend Mayte and public storage to my friends and family.
Good friendly service and very helpful. Mayte was very helpful with us.
Michelle and Mayta were very friendly, even having to deal with my father who was extremely difficult due to his illness. Job well done
Alberto and Mayte provided great customer service and were very helpful. Thanks for great customer service!
Alfredo & Mayte were good to us ,very respectful with no problems 😊😊😊😊❤❤❤
Just got a unit very friendly and funny workers:) Alfredo & Mayte help alot thanks
Very good customer service. Mayte was very helpful.
Kodi was very professional with helping me get my unit without a reservation. He was quick and efficient, plus I got there $1 move in special! Thank you for 5 star service
My experience was awesome the way I was treated was beyond my expectations and would use public storage any time I'm storing something,thank you very much to mayte my public storage representative.
Mayte was super nice and helpful!! Would recommend to others!(:
Mayte was very friendly and very helpful! The process was quick as well. Which was great since I was on a time crunch. I got my paperwork filled out and acquired my storage unit in no time. And I'm glad I finally got a unit at this location. They were full the first few times I tried.
Excellent Customer Service - Very pleasant and easy experience. Mayte was efficient and professional. I would highly encourage use of this facility.
Mayte es fantastica gran servicio al cliente
They are awesome, friendly and funny.
Mayte is nice and helpful employee for helping us
Justin and Mayte are so friendly and helpful
Maybe and Justin helpful knowledgeable polite professional Amazing customer service
Mayte was very helpful and polite. I Would recommend this location to anyone
Keslee was a wonderful employee and so much help! Very kind and friendly :-)
Mayte and Keslee helped me today .they were very polite, professional and very informative to every thing I needed to know. I had a great experience today
Maybe and Kate. Made process of renting storage unit extremely easy. Very friendly and pleasant.
Mayte she was very nice and helpful
Kate and Mayte were very helpful. They were very attentive and thouroh
Very helpful nice staff
Keslee was great. Thank you so much for making my experience so wonderful!!!!!!
Keslee was very helpful. Got us an appointment and a space right away, made things really simple.
Mayte helped me out on everything. Thank you. Very professional
Mayte and Kate Two awesome ladies every time i come to my storage their very Nice very helpful understanding and very professional and always friendly
Mayte and Kate are sweethearts! I deal with both beautiful, happy, smiling women almost every day and and make it a pleasure coming here! Best storage facility I've ever dealt with thanks to them. And every renter I've met here has been nice and always willing to lend a hand.
Mayte was excellent . She gave us suberb service.
The staff is very knowledgeable and friendly, their location is central and the rates reasonable. We really enjoyed working with Mayte & Kate for our needs.
Polite, customer focused, and mayte was a real time saver and problem solver for us.
Great service by Mayte!!!
Kate and May te, es una persona muy amable, un exelente servicio, estoy contento u satisfecho con estos storage.
Mayte is friendly and really helpful she knows what she is doing. Great customer service thank you
Mayte and Kate. All great service
Friendly service, always able to help get what we needed.
Great people working here! Very helpful specially Mayte and Kate in the office !!! Highly recomend !
Mayte was very helpful, professional and courteous. She was able to work with me and met my needs. Good job!!!
Ray was great! Very helpful and easy to work with.
great service today! Mayte was very helpful with my storage rental! she was very cordial and knowledgeable about the property and the rental process.
Was very quick and professional
Ray was the best. If u want to talk to someone very smart and acknowledgeable. He helped us through everything and made it as simple as possible. I would highly recommend this place. Ray made us feel as though we were at a high end storage facility. This place looks safe and secure like a prison.... They should make a zombie film there. I loved the whole experience.
Ray and Mayte were very professional and helpful.
I recently rented a 10ft x 20ft, the monthly rental fee and customer service were excellent. I would recommend this location, (18 ave. & Camelback Rd) to everyone that is looking for storage space. I was helped by Kate, Mayte and Ray on several occasions, they were very helpful, polite, professional and made sure that I was completely confident and pleased with my experience. Thank You, PS
Mayte and Alec were very sweet and friendly. They were accommodating and extremely open to helping me out. They were rockstars........ excellent customer service.
I like this facility because it is professional, friendly, and to the point. Mayte at the front desk was very helpful and made my move-in process easy! I would recommend this location to anyone in need of a storage unit.
Awesome service. MAYTE and KATE ARE THE BEST, LOVE DOING BUSINESS WITH THESE 2 LADIES.
Great storage facility! The staff here (Brad and Erin) have been great. The units are well maintained and the location is very convenient with easy access at the garage level.
Mayte and jailene were amazing great customer service! Property was clean. Extremely kind customer service i would refer anyone to use this business
Brad very wonderful explaining all in detail
Easy, in and out, nice staff.
Mayte and Jailene were the biggest help in getting my storage and info together highly recommend them if anyone ever needs a good storage place
Brad and Kate aré Very nice and helpful.
Jailene and Mayte were very helpful!
Mayte and jailene, were extremely helpful. Great customer service made the whole process easy.
The staff is awesome and super helpful and funny. they make everything so easy!!!
Jailene and Meyte were great! Courteous, kind and eager to help. The unit was clean and easy to access. A great experience!
Jailene and mayte did amazing it was a last minute situation and there system was down yet with the help of another location and there patience on getting me the unit I needed they really pulled threw and help me The best that they could with a big smile and very friendly with out hesitation they explain the situation and in a timely matter got me situated thank you both so much for your help
Mayte Brad and Kate assisted me in obtaining a unit even while their systems were down. They were all very helpful and patient in dealing with me being indecisive. Also, Brads eye brows were on point!
Kate, Mayte and Brad. Good services
Jailene and mayte. Both of these ladies really help me out i only had the 50% rate but jailene was able to get me the $1 promo and im very happy woth both there customer service and the time that they took to get me the right size unit and i really appreciate the time they took to really help me out thank you public storage for haveing the best customer service
Jailene and Mayte were great. Efficient, super friendly and b helpful.
The girls worked very hard and efficiently.they are the best. They are the best thanks mayte Abilene.
Jailene and mayte were Awesome!!! First I must say my day started with my apartment being flooded. Then rushing to Public Storage they were very helpful. They patiently waited went and went out of there way.Great Employees who deserve a raise!
Mayte she has a great costumer service very happy with her service
Great service!!! Berry helpful staff. EARTHSAVER with great customer service
Always helpful and friendly! Super clean units.
recomiendo 100 % este lugar, muy segura, limpió y su atención al cliente muy eficiente sobre todo la señorita mayte.
Jailene and Brad were both very helpful and friendly. They both were very detail on all the information that we questioned.
Brad and Jailene great p r good service
Buyer beware!!! I have had a 400 sf space for about a year and a half and in that time I have never seen the poor level of service as I have in the last week. (7-29-15 to 8-3-15) Maintenance issues seem to be a problem with these people. The automatic vehicle gate only works when there are people in the office. (9:30am to 5pm) My contract says I am to have access to my belongings anytime between 6am and 9pm daily. Six days now and we can not get anyone to post hours or when the gate will be operational again. The management is very dismissive to the inconvenience this has caused everyone who rents space from them. I am no longer a customer (having paid my bill on time every month) because management treats their customers with disrespect and callus. If I were you, I would not store my personal belongings with this Public Storage. The way they do business, they may not be around long.
OUTSTANDING!!! Very quick, efficient and informative! Got us into the perfect unit for our needs. Mayte and Jailene were the perfect hosts! Thank you... !!!
The interactions with employees here have been at best fine, and at worst pretty cold. I sometimes get the impression that I'm inconveniencing whomever is helping me. While the listed hours for storage access are more accommodating than the office hours, in my experience the gate has problems enough that if the office is closed, you're not getting to your stuff. I've not had issue with my belongings being exposed to poor conditions though, so that's good.
Mayte and jailene we spectacular best customer service need promos
Very secured property makes me feel safe. wonderful staff at front desk
Had a wonderful experience with this place. The staff are kind and the units are clean and very secure. 😊
Sheri is the best manager we have had here in 3.5 years. She's a absolute joy to work with. Great customer service ! Lori Spiva
Very helpful group of employees they put my uncle who is disabled at ease. This has been a stressful week for him and they made him feel good about renting from you and the price was very reasonable for him. Mayte was the first to greet us then came along Jailene and Stella. Offered us water and place to sit ass it was very hot out. Thanks for this wonderful experience.
I liked everything about this location. Mayte was very helpful. I was very pleased
Very friendly people would recommend
Brad was great help got me in quick and out.
They made my move and storage stress free and were very helpful when choosing the right unit for me. I'll definitely use them again.
I have had this storage unit for 8 months. In that time, I have been late with my payment twice, the second time being this month (April). My payment is due on the first, but I forgot about it until the 10th. When I went online to make the payment, I discovered that I was being charged a late fee of $10.56. This is highway robbery. The first time I was late, I didn't pay until the following month and paid a few different fees (i.e. late fee+auction fee+some other fee). I can understand fees for being the month late, but $10.56 for paying 9 days late seems terribly excessive. Shame on you Public Storage for committing this type of robbery on customers. And the property is ALWAYS trashy.
The service was great Tiffany very good at what she does public storage is good no issues
Tiffany and Brad have been awesome and really helpful.
I stopped into this location after going to a few other stores, the property is nice and clean, the manager Tiffany was amazing she knew the property well, the store and property was clean. great place I give a 5star review for tiffany and her store. Above and beyond what I expected!
Tiffany. Was. Awsome!!!!
Forgot to write this the other day. Great job Cindy for helping me with my million questions. Great place and great employees.
Have had a storage unit in Phoenix for 14 years...paying about 6,000 dollars in rent a year for this unit...realize how excessive this rent is. How does your experience compare as a long time loyal customer ?
I went in to pay bill for a family member. the girls there were all very helpful.
Many thanks to Tiffany and Cindy at this location for their professional, informative and friendly attitude. They took time to answer all questions I had. The facility is clean, well-kept and secure, leaving me feeling at ease with leaving my personal belongings in storage. I highly recommend them.
Cindy,tiffany,and arrorah are wonderful ladys that are very helpful! nice facility i would reccomend to all my friends and family.
I would like to say I was very impressed with my visit to this facility. Cindy and the girls were very helpful, the office smelled great! The properly was clean and seems very secure. Thanks ladies
Wonderful girls they showed the property well and were professional
Thank you Deborah for all of your help! We are new in town and Deborah went above and beyond for us.
great customer service clean facility always open on time
Super service. Thank you!
I had a wonderful experience getting a unit there.andrea was very pleasant.
Quick and easy and good people
Went in to rent a unit and Cindy and Deborah were very helpful with their great customer service! I would definitely recommend this place to everyone!
ALWAYS FRIENDLY AND CLEAN AND HELPFUL
I continue to rent unit here only because I could not move to another in midst of moving out of state for a time. So far I have had water damage, reported it, nothing done about it, and then I was ripped off, and guess what, insurance would not cover the stolen contents. Yet they had busted front gate for weeks, and yayhoos from the street coming in there at will. NO FOLLOW THRU on what they say can or will be done. When I get back will make changes. I'll bet they raise my rent again.
I had an excellent customer experience - Courtney checked us in - very courteous, thorough and professional. All the ladies working that afternoon (some in training) were very friendly and answered all our questions.
easy access, fair prices, helpful staff, convenient location. Cindy was a great help. Thank you Public Storage. Shawn Moran
These folks are also so nice and helpful. The manager Shirley is always helpful and proactive. They have pride about your stuff and keeping it secure. Been there about 2 yrs and will continue on for sure.
Angelique was very helpful in getting a storage unit setup for my parents. Highly recommended.
great service. quick and friendly!
I don't know where to start! this place is amazing, super convenient to be able to haul your stuff in and out all day with great costumer service. I am new to this storage thing, but man its super close to my house and better than storing my belongings at my place! One of the employees there, her name is Angelica she is a great help if i had any questions or needed any assistance with anything shes always there making sure everything under control at public storage picking up trash and things left behind from recent renters. I give this place a 5 star for sure completely recommended! And thanks for your great Costumer service Angelica:)
As a buyer for several stores I travel a lot looking for great items. When It came to shipping some stuff back though there were hiccups and I needed a place to securely secure my items. Since I was traveling and not from the area I called around to several places to get information on their location. Things were looking pretty grim until a sliver of light pierced through the dullness of the previous customer service reps. Her name was Angelique. Angelique came to my rescue and not only did she give me every bit of information I would need but she did it with grace and professionalism that is hard to find now days. After securing everything I would need she then went above and beyond by helping to recommending me a couple places where I could stay, her choices of restaurants, and places of interest while I waited for the hiccups in shipping to be cleared up. If it weren't for her I'm sure I would of ended up with valuable stuff missing, slept in some shady places and lived off of unidentifiable food. Thank you very much Angelique.
Great customer service, very friendly and made my experience very easy and fun. Angelique was awesome!
The staff was very friendly and Angelique answered my questions promptly, and went out of her way to show me different units! I highly recommend Public Storage!
I myself know how stressful it was having to move all of my apt into a storage! I wasn't the most pleasant person to be around....but this woman named NIKKI was very fast to get me into a unit and explain all the rules and guidelines in a very timely manner. every time I do see her she is doing her job well, and really seems to care about each individual customer. I know the last time I was in there to pay my bill I couldn't help but tell NIKKI that she is very good at what she does ..... now that's GREAT CUSTOMER SERVICE!! Keep Up The Great Work ,,staff @ PUBLIC STORAGE!
My experience was very pleasant. Both in setting up my storage unit and in saying, Good-bye. I would recommend Public Storage to others. Joel R.....Phoenix
I have been a customer here for years and i have nothing but great things to say. Very helpful and reliable. Awesome :) Nikki is a huge help.
I was very much pleased with the facility and the staff...