Public Storage Self-Storage Units at 1808 W Camelback Rd, Phoenix, AZ

Nice and clean. Chris was super helpful with getting a unit.

Chris is an amazing! Very informative and honest. I came in the other day to rent a unit and was so impressed with his service I came back the next day and secured the unit.

The store representative provided awesome customer service. Was very pleasant and wonderful to work with.

Wouldn't want to go.anywhere else!! The staff has always been friendly and attentive to my needs helping me out in any way they could. I have been with them for years and won't go anywhere else. Thank you for making my storage experience better!!

Not sure what is going on here . I've been to the office ample times. Doors are locked. I call no answer. I would like the number to the area manager. This is the worst customer service and manager does not respond back . Today 8/30/2023 at 4:33 been here for some time . No one is in the office. Other people are here for their storage as well. My unit was sold right from underneath me while in the hospital and notified customer service on three occasions. I have sought legal consulting to pursue legal action. I've showed all messages to the Manager Chris and I am going forward with what I need to do. Who ever was all involved with the situation will be included in the suit. Just completely in awe . I'm calling the news outlets and will post on all social media sites what occurred. 🤬🤬🤬😭😭🤬🤬 9/1/2023 Will call Robert, if things are not settled today . You will be on the news and lawyers will initiate what's needed. End of story.

My family and I rented here for a few years while we got back on our feet,, everyone throughout the years has been wonderful, Our furniture did not suffer any type of damage due to the AC on 24/7.. never had any issue with security. Today was our last day renting there.. and let me tell you the help we got from Jessie and Ashley, the front office employees, was beyond gratifying..Jessie walked me to and from the unit to make sure everything was good he was amazing and Ashley helped me with closing the account and stopping payment ! 🙏🏻🙏🏻👍👍👍

Andrew was extremely helpful. He made our move much easier with his professional service. We had a great experience!

Friendly employees. Clean facility.

Associate was great he accommodated me with all my needs awesome customer service.

Nice clean house

These guys don't have the features that are advertised online. They overcharged me and couldn't explain why but said I'd get a check in 3-4 weeks for the mishap. The unit that was promised online wasn't available and incorrect. There's no cart dollies for the front part of the facility. There's no cool air for the temperature controlled section. The hours they're open are only until 6 pm. They close at 5 pm on Sundays! It is highly inconvenient to get to because of the light rail tracks, especially during rush hours. This place is TERRIBLE. I do NOT recommend this to ANYONE.

Quick & easy great customer service

Mark nice guy ,he help me a lot

The two Guys in the front has Great customer service!

I’m new into town and was looking for a reasonable storage close to my home. I spoke with the property manager and he was very kind and straight to the point of what my options were. I recommend this storage to anyone looking for one

Easy rental experience from beginning to end-- I signed up online, had locks in my unit when I arrived, and was able to close out my unit on the app when I moved out. No need to go into the office or call at all. The facility was always clean and staff was attentive to my needs while I was there. The provided carts were super helpful when moving stuff in and out. I felt safe accessing my unit as a single female with my infant son. The only con I found is that the building with the units is closed after a certain time, but it's not difficult to work around once you know that.

I was kicked out for what they said for spending to much time picking stuff up and dropping stuff off.

Thanks for all your help Chris with The move in and out. Easy and painless. All send anyone I can your way. Thanks again

I Had A Great Experience With A Young African American Man From Chicago. He Was Very Helpful And Patient. Thankyou

today I made a payment for a storage unit out of state, the 2 guys at this location were very helpful,knowledgeabe and friendly. thanks

Chris is such a great person has a great additude always on top of everything that is important & knows how to control any situation at the best of his aknowledgement every management position great customer service just an all around great man thank you for being you

1- The price is right ! Financially, right up my alley. 2- The past three months, very clean and convenient. 3- The guy Chris, who I spoke with and helped seemed kind, caring and considerate. How but 10 stars ?

This place is so disgusting filthy and so old. The swamp coolers have no vents and yet they brag about their storage units as if they were the best in town. The office personnel sometimes can be friendly (during the sell pitch) very obnoxious and rude thereafter. Please go somewhere else.

Word to the wise, GATES CLOSE AT 6PM!! I'm currently renting at this location and am not happy about it whatsoever! A friend of mine helped move some of my belongings into the unit I setup online. I was out of town and was happy for the help. Having done business with the company in the past I wasn't worried about checking it out in person first. Seriously regretting it now! The hours are ridiculous!! There's no access past 6pm and 5pm on the weekends. How can you close this early and expect ppl working a 9-5 to get anything done by 6pm?! So word to the wise, look somewhere else.

Just became a customer today and had a great/quick experience. Markell was very helpful and knowledgeable. Initially I ran into some issues and he was able to quickly solve them for me and get me the perfect spot for my needs. Highly recommend asking for Markell!

Go somewhere else period. The place is so run down. The swamp cooler on the 3rd floor is about to fall off. The elevators are disgusting and broken. The doors to get into the building do not work. The elevators get stuck. The place is filthy smells like a public restroom on a hot day it is definitelynot climate controlledit is always so hot. So glad to find another facility I pay way too much for this dump. The hours are terrible

Thank u to a great team .. when u need help they r there. nice smiling faces.. great job team

The process was easy and the manager was amazing! We reserved a space online and showed up a few minutes later. Highly recommend!!

Like the location and staff is very helpful and delightful but, hate the gate access time every other public storage location's are open tell 9pm this one is closed more like 5:30 pm.

Hi my name is shanice stevens! I recently became part of public storage customer renting a good size of storage!!! With the expert of Chris helping me, I gave him 5star for fixing my issues I had right at the same time I had my issue. I can say it’s a great place and price for storage!!!! Thanks a lot chris!!!!

Garbage site.. I needed a storage in a crunch and this was the closest one.. went about 2 hrs after they were supposed to be open but no one was there and they were closed.. people with existing units couldnt even get in because no one was there.. called cust service and they said it should be open and tried calling the employee but they didn't even answer to them so I had to leave and find another place.

Needed a space for my car last minute - excellent customer service from the initial call, to Jesse who assisted me at the property. Very friendly, informative and quick. Great spot and location - Very easy and the price was significantly better than I was paying at Storquest! Updated, facility is dirty and never swept or kept clean. In the short while I had my car there I got 2 nails in my tires, simply driving in and out Thank you!

Had a great experience today while getting a new unit, Chris took the time to show me the unit size and explain all the information before agreeing to anything.

Terrible company, don't trust them with your stuff.

Not good.

Thank you Chris for showing me your property. You are very knowledgeable and friendly.

They don’t keep track of their paperwork and auction off the wrong storage unit from time to time.

I found that the roof had leaked and half of the contents in my unit completely destroyed. The staff never reported the problem or potential problem to the customers. I was offered another unit when I discovered the mess but the employee never returned to give me another unit. He actually left the premises at closing time (6:00pm) without returning to help me. I was in the 'closed' building alone until 9:30pm. I returned this next day to be told that yes it was a roof leak but they are not allowed to tell us and we are not allowed to read any kind of report regarding the incident and I am having difficulty contacting management or a district manager and my insurance company cannot get a hold of them either. I was told by an employee that they are not allowed to give out the name of the district manager of Public Storage or the email address to which they can be reached.

The new property manager who just took over is so helpful. He walked me through all the coats and where my unit was. very polite, understanding, welcoming and made sure my unit was ready.

Exceptional Customer service Julio exceeded my expectations and greeting me in and helpful service.

Helpful and non stressful to get my unit and be done. I moved recently. And got my storage unit fast and easy. Thank you Julio. You were very friendly and helpful.

Dai has such great customer service service. I was delighted by her great positive vibes and attitude.

Albalese was amazing today was her first day alone and she helped me very well thank you Albalese

The staff gets 5 stars but I have to subtract a couple of stars for the limited access (gates locked at 6pm!!) and they don't accept deliveries.

lie to me every month.. very unprofessional wouldn't take a free storage there

Great. Seems very nice so far. Very clean. Secure.

Julio had the most amazing personality I loved that he told me everything I need to know to make sure I have everything I need to move in

Came in to make a payment here because my location where I rent no one is ever there. Julio tok my payment and also reduce my rent to my old Julio is the greatest

Julio was great my rental process was easy

Julio thank you for your one of a kind customer service

It's ok. Nobody never seems to be in the office.

Can't wait to close this unit. Grifters and opportunists approach around every corner. The unit was in bad shape when we rented it. Asked for repairs that were ignored.

Angel give me a great favor on delaying my rental rate increase. Thank you so much for this help it truly helps a lot

Julio was great he helped me with my storage

Thanks Julio for you help

Julio was amazing at his job and I truly appreciate his help especially with this hot weather… look forward to coming back and seeing a bright face at the desk … thank you guys

I just rented a unit today. Jessie was very helpful. Explained everything to me and answered all my questions. I highly recommend using your storage facilities.

It's a decent storage area nearby where I work and near my home. The hours kinda suck for me (accessible only from 6am to 6pm m-f) and the prices fluctuate (you all should know that the prices will change, mike went up). It is however, a place to store stuff, at the least. There are different sizes available and some 24hr access storage units for a pretty penny. The staff is very friendly, knowledgeable, and prompt. The service is quite good. Wish the hours were better but it is in a... Questionable... Part of town. Be wary of quickly rising rent costs.

Julio was great helped me with everything my storage unit is just what I needed

Julios customer service was great out of this world thank you Julio for explaining me that we have an APP where we can open gate and make changes to our accounts and payment.thank you julio

I had several questions in handling the move out of my storage unit, Julio was extremely patient and very helpful handling all of my questions with patience and with great detail... I can not tell you how much I appreciated all of his help....

Julio is amazing. Great customer service.Topnacher sales person

Julio was great He helped me set up my PS APP now I can make. My payment and access my storage property.

Very nice service, Julio helped me either everything.

Jr cool

The person or two working there are kind and have helped us with any questions we’ve had so far. The problem I’ve had is that since coming here this place never seems staffed appropriately. You have this large facility and there was one person working there the last three visits I’ve made. Number one, this isn’t safe for that person. This neighborhood and the clientele that I’ve seen coming by can be a bit unruly. Number two, how can they comfortably take breaks like this? In my case I was stuck waiting for an extra 20 minutes bc no one was there to return my wife license. I’m glad you at least give them breaks but for the love of god give them some backup so they can actually enjoy the time off. Number three, it’s just dirty. There is trash is all around the dumpster, the hallways are grimy and there has been a bathroom out of order since I came by last week. You would think being two years into covid that cleanliness would be understood by upper management. When you start adding all these things up it just seems that whoever runs the facility at the higher levels of management is either not doing their job properly or just doesn’t really care about the quality of service that this place is actually offering. I don’t need a reply, please just initiate the change. Not even for the customers but for the people who are stuck working for a business that is clearly working in inequity.

Julio is the best at customer service

The service and process to rent space from Public Storage was very good. Customer service was excellent taking me thru the process and the online process was very convenient, easy, and helpful. Thank you Public Storage.

It wasn't all that great of an experience

Great service from Julio . Fast a quick got me the unit that fit me best ! Highly recommended for this place

Thanks to the great customer service from Julio I'm glad I came to Public Storage definitely 5 stars.

When my unit i reserved online ended up actually not being available, DEONDRE & JESSE offered to give me bigger unit for same price!! So professional & helpful! Thank you guys!😺

Jessie and DeAndre were absolutely outstanding at the end of the day in expediting the rental of a second unit. They deserve all the praise for their expertise and customer service. They clearly are the reason I chose Public Storage sgain.

Nice storage place

The customer service was excellent they were very helpful in finding the right storage unit for my needs.i would recommend them for all your storage needs.2

I smelled urine and seen feces on more than one occasion in this facility. I'm starting to wonder if it's a outhouse or a storage company.👎🤮Best if I move my property to a cleaner place.I wonder if the insurance they charge you for each month no matter what's in your storage if it covers odor protection.?😂😭

VERY NICE STAFF, AND FREINDLY AND HELPFUL, VERY AFFORDABLE, GREAT PLACE! I LOVED IT! CONVENIENT ONLINE SERVICES TOO! VERY RECOMMENDED!😊

Julio just help me with My rental online and also helped me setting u p My ps app to accesos My storage property thanks julio

No good.

Very nice people. We feel our belongs are safe and secure. Very helpful and made upgrading to a larger unit stress free.

Closes early, and no AC. But the guys who run it are cool

Great management got me a right size storage highly recommended

Julio… excelente servicio

Julio was very helpful and accommodating. I recommend this public storage.

Julio very helpful

No c sí son políticas pero la persona encargada me negó la renta x no contar con documentos válidos de Estados Unidos. Es la única parte q me han pedido identificación oficial americana

Always great customer service. They aim to please! They worked with me to be competitive on pricing too. Ashley was very helpful! Thank you so much. I've had storage units with them for 10 years and am very happy!! 2021 Update: Jesse at this Camelback location is always super helpful, pleasant and professional. He always makes it easy and accommodates me every time I am there to go through my storage. Thank you so much Jesse!! 😊👍🙌🏻

Mariners storage here this property and Julio gave me the best customer service ever he's great at what he does and I want to thank you for helping me with my storage needs

Happy with the service with Public storage staff they are very informative and kind. Will highly reccomend.

They would not rent to me...

Very nice manager

A/C, clean, well-lit, & secure. I use the app to open the gate & the code to get into the door. Elevator is fast. No waiting. Not very busy.

Julio help me with getting my unit finding my unit and making sure everything was okay with me

The staff are very respectful and nice

Didn't get a good vibe at all. The customer service agent acted as if they didn't want to be bothered. If you don't want to be bothered then customer service is probably not for you... Unless you own the place you probably should respect the people who make your paycheck possible..... IJS👎👎👎👎👎

I had on online payment returned to the bank making my Public Storage payment late. I went in to my storage facility to make the payment in person and a late fee had been added to the amount due. After talking to JESSE, he said he would let his supervisor know what had happened and would do what he could do to get the late fee removed. Well he did it and I really appreciated the help he gave me in taking care of this. The personnel are extremely well trained AND very polite and personable. I really appreciated that. Thank you so much JESSE

I would like to thank David and Julio they helped me with my rental...Great customer service 😀

I rented a unit at this location for about a year and a half. The location can be a little bit sketchy sometimes. I did have some issues with poor customer service in the beginning, but recently things seem to have improved. Jesse, the representative I have had the most interaction with recently, has always been very kind, professional, and helpful. Thank you so much, Jesse!

Julio was super helpful and made this process as easy as possible! We had an awesome experience here!

Great customer service from David and Jesse. Thank you!

Came in to check on storage availability and Julio helped with my storage needs found me a perfect space ag my price range thank you julio

Jesse was extremely helpful in making sure my sister got the storage she needed for all her college supplies for the summer. Being across the country and unable to help her find storage units in person, he was immensely accommodating in letting my family and I help from a distance. Great experience and customer service.

Julio was awesome! Very helpful and professional. Great service!

Julio and Jane's are so very nice and helpful they are great thank you julio for all your help

Excellent service by Julio!

I give Julio a "job well done" for assisting me in renting my unit. He is very helpful in all areas where I had questions.

Julio help me with my storage rental very helpful and help with seti g up my ps app

Came in today and julio was so nice and help me with my storage needs i want to thank you for your help

Everything was perfect.

David and Jesse were very helpful at Public Storage. David gave great customer service and they made sure I was taken care of!

This place is clean and employe was awesome.

Today I came to make my payment and Julio was great taking my payment for me Great customer service genius thank you Julio. Your customer Maricela.

Came in to rent a unit have to move all my stuff Julio gave me a lot of good info on how much space I will need 4 my things / Definitely Great Customer service will tell my fam about this spot

Hi I was in a rush but Julio still helped me.explain all I needed to know Great experience, will tell all

I had an abnormally positive experience at this storage facility. Staff was super friendly and willing to help. I will definitely be back if I need storage in Phoenix again.

Rent keeps going up. The elevators are disgusting. The doors are broken and have been broken for years.

Came in for some supplies , Julio provided Excellent Service definitely store here !!

Julio was very professional and helped me with all of my storage needs very helpful guy

Overbilling

Do not feel this business is working or having any compassion for what the customers are going thru during the covid. My daughter was behind on one month and kept in contact with them. When she paid 200.plus to bring her storage up to date. So we could get our Christmas and winter coats out. We then was still denied access now they say they cut her locks off and we can not get in till she purchase new locks.

How much is it for me to park an 86 cadillac fleetwood? All fees totaled?

Great place for you to store your stuff when you're in between places. Those one had controlled temperature building you can get your storage unit in

Julio was so helpful!

Julio gave me great service and was extremely friendly and helpful!!

My storage has been robbed twice here! I don’t live in state and they say I have to file a police report. They will not show me the footage or offer help. I pay $20 extra for insurance! Jesse the manager is not helpful and very disrespectful

Ashley was very great fast let me no everything about my storage thank you

Easy access in and close to the express way. Met the Dm the day I checked out and she was wonderfully. Staff also was nice and friendly.

Good place for friendly storage. Very professional

Ashley was a great person and she really helped me. Very friendly and knows her job. Thank you.

Julio and Jesse were such a great help!! Very polite and informative. The facility is very well taken care of.

Professional, friendly staff. Reasonable pricing. Easy access.

Good place

I'd you want you card easy and faster that's the right place

Julio was nice and attentive, great customer service!

Eh

The guy that showed us the storage unit he was excellent very well-mannered took very good care of us and getting a storage unit I think him very much

Nice unit and nice people

Great customer service from Julio! Nice guy!

I just rented my storage is a 10x20 Outside unit, Julio was very helpful and showed me how to used the code for my storage unit and explained the access hrs . Also a few ways to pay my bill online or by phone.

Gracias por su servicio fue exelente..

Sucks

I came in to make my payment and Julio Nd Jesse were very nice people to deal with thank you dudes for your help.

Jacob is the man. People here are knowledgable and super helpful! Thanks Jacob.

VERY MUCH A PLEASURE TO WORK WITH

Julio was very pleasant and helpful . During a time that is truly stressful for me. Due to placing my home up for sale. He was able to help me choose the right size unit and I got it for a great price online. Thank you Julio for all your help!!!!

The heat makes me think I should get an I side storage unit. All good though

Great place ❤️

Did go there maybe the girl I'm with did secretly, but are phone are connected for some reasons, and she gets all my test too!

Laurie was extremely nice and thorough. Definitely an easy process. Thank you!

Came into the 19th avenue and Camelback location Jacob has good customer service very nice people good location I give it a 5-star

I came in today needed some boxes and jacob was able to help with the right boxing for my stuff and spoke Spanish which was wondering in my customer service experience

Jacob was awesome!

Aryanna was a good and polite employee. She was very helpful during the rental process.

so I went in to the store and got a quote from Jacob and he was able to help me with questions and was super friendly has a good vibe i was very satisfied with the service when thinking of storing I will think about public storage because of the excellent customer service Jacob has provided for me.

They wanted my money

Closes way to early.

Always friendly and professional. Would recommend to family/friends. grateful for their hospitality.

Ashley is awesome, It was so easy.

They're access hours makes it hard to get in my unit but the staff is friendly

The girls in the office are amazing very friendly and truly have a what can I do for you attitude

Annie was great! It's great to do storage without getting a headache!

Ashley was fantastic.

Ashley was great! I don’t think I’ve ever been checked into a storage unit in such an efficient manner. She is very helpful, anticipates your needs, and is always one step ahead of you. Excellent customer service!

Why the heck isn't my code working ! Says see manager wth

Ashley helped in an unexpected way as she listened to the purpose of my call. She was courteous and one time even apologized for not calling back!! Does anyone EVER do that anymore? Deal with Ashley at this location and you won't be disappointed.

Mark was great! Easiest move in! I'm so excited to be doing business with such a personable and professional crew thanks so much!

I have been using this Public Storage location since 2004. I have used 3 different sizes and worked with a handful of employees over the years. The keypad access was upgraded to add a Phone App access. WHOO HOO! I can now use the app to open the door for me. Whew! That's valuable - especially with my arms full. The reason for this review is MICHAEL. In January of 2020 I franticly needed to make changes after an unexpected life event. Michael is the current Manager. He listened to my needs and then asked me what I wanted. He responded with options that did both, fit my need and wants. He spent a total of 45 min with me. WOW. My entire approach to making change shifted after talking with him. As I began to doubt myself, he offered to let me inspect each of the storage unit options. We talked a lil more about the prices, locations, and other units coming available in February. I made an informed decision NOT a panicked decision. My experience of Michael is he wanted what was the best fit for my need and situation. That is 5 star customer service. Thanks Michael!

Thank u so much great customer service from Mrs . Annie and she very beautiful lol 🙂

Checked the reviews before deciding to come check it out. The reviews were spot on for what to expect when coming to this public storage. The service received by Ashley was impeccable! The property it's self is clean and welcome. right after I showed up they became extremely busy with people moving into their individual storage units and despite the chaos it was gone everybody made room for each other Ashley consistently checking on each individual person there. I am beyond happy satisfied 5 Stars 10 if I could, thank you.

Ashley and Mark are friendly and so helpful. Both greeted me pleasantly and provided excellent customer service. When I had a problem with my storage unit Mark was so kind to help me resolve my problem.

Jesse & Ashley were so awesome. Very accommodating and polite.

Ashley was wonderful. She explained everything to me so that I was totally knowledgeable in renting my space. She was kind & considerate & thorough. Jesse also assisted me with a couple of things that I needed to know about and between the two of them I know that this will be a great place to keep my things at.

I came in after looking at the website, asking for correspondence and got a call from a wonderful sounding women and she made an appointment for me. Physically came in and spoke with a Jesse who was super friendly and professional, he is the huge guy with the beard. He eventually gave me a ride over to the locker because of my injury and was really quick and convenient. The you team at the public storage on Camelback road.!!2 thumbs up!

Ashley was super professional and very helpful.

Ashley made my experience pleasurable and easy. Thank you!

Great place to store your things great price and a great staff... Just whish hours were longer to move and access storage

Ashley helped us and she was amazing. Answered all our questions. 100% would recommend

Ashley was great! Explained everything and helped me understand as I was doing this for the first time. Affordable too!

Ashley was very gracious and helpful with a problem at a PS in MO and here I am in AZ. She made calls and straightened out all the issues for me with MO, when I don't even have a unit at this facility! How great is that!! Thank you Ashley!

Ashley was great. She was very knowledgeable about everything and made my move in very easy for me.

Good person and nice. Thanks for taking for taking my payment.

Good

Indoor storage available and carts available. Of course secure gate and not aware if issues.

Ok

Very professional and understanding staff. Been here for 14 years. I was late on a payment and was given credit for late charges. Very appreciative

This place sucks. I pay $131 a month for a 5x10. It is climate controlled. During the week gotta be out by 630. Office hours are access hours. Can't throw anything away in the dumpster. No smoking.

Ashley is fabulous and very helpful.

They Support Simply Movers on Moving Help

Ashley was very helpful and kind as she is with every interaction i have with her. Thank you Ashley.

Great service, very friendly and transparent, highly recommend. Ashley was a big help

Ashley was the hilight of my day

Ashley was Very fast and so helpful, saved me some money too!

Ashley quickly processed my reservation, showed me the facilities and answered all my questions. Very nice and professional. Thanks for your assistance.

Tell you the price is $29. Then after you sign, add in mandatory insurance @$15

Ashley and Jesse both helped us and they were amazing, detail oriented and overall just wanted to help us find what’s would be perfect for our storage needs. I really appreciate them!

Not a bad place not bad prices, people here are kind, and I worked with Ashly she was smart and kind.

Ashley was very helpful and very nice

Ashley is very helpful & Professional she knows what she’s talking about and the service she provides well not let you down.

Very friendly and knowledgeable! Fast and great customer service!! Hands down Ashley is a GREAT worker!!

Ashley was amazing and helpful ! Really recommend this location and this property manager .

Great service! Thank you Ashley!

Great customer service..THANKS Jesse and Mark

Ashley and Janae at 08202 has shown amazing and professional customer service. Ashley was proficient and would recommend this location to anyone.

The ppl are very nice and PROFESSIONAL. The only thing I dislike about their service if u get a storage on the inside. You pretty much have to work night shifts 6am to 2pm or 7am to 3pm. If not when they close at 5pm & u dont have access to the storage. Which is such a inconvenience it's like I have to carefully plan when I'm going to my storage. Other than that I have no complaints. So for this reason I'm only giving them 2 stars. If u move out the storage space, even though they go view your unit and knows it's clean. They will not give u a receipt stating that, the receipt says ur account is subject to additional charges upon full inspection. This doesn't sit well with me, it leaves room for fradulet activities. Meaning they can charge u a cleaning fee when they know u left it clean. I'm going to file a complaint with the Attorney General Office so they can MAKE THEM give accurate receipts. ALWAYS take pictures TRUST no one with ur credit/debit card.

Very nice place, great prices.

Great service Ashley was fast & friendly!

Ashley was extremely helpful! I loved how incredibly efficient and helpful this company has been so far. Thank y’all for making moving super easy!

Very good customer service from Ashley the manger

Let me tell you, the folks at Public Storage on 19th Avenue and Camelback provide friendly and informative service; and the facilities are always clean. I recommend Public Storage to local businesses.

I've been renting a unit here for 3 years, I have nothing nice to say about prior staff however the lady by the name of Ashley is not only the nicest but she does her job professionally & in a timely manner. She is on top of her game & I couldn't be happier!

Ashley was amazing throughout the process. She was friendly, helpful, courteous, and efficient. The facility was easy to navigate. Definitely recommend!

Ashley Rocks!!!

Ashley was great very experienced and personable

Ashley was amazing so helpful and polite

Jesse gave us great customer service (that alone is worth 5 stars) and walk through of every detail. Although the prices were reasonable they were still kind of high just for a storage. Overall we was very pleased with Jesse's services, and his knowledge of the business, and making everything easy and simple. Definitely worth recommending.

I used public storage for a week when I was moving. It was convenient, but the facilities themselves are not very convenient. The store opens late (if you're trying to move before it gets hot in AZ 9 or 10 am is kind of late ) and you can't unlock a dolly until the store is open. The elevators can only go one at a time, so you have to send the small one up just so the bigger one will come down to you.There are also homeless people hanging out sometimes and using the storage like a big locker.

Ashley was beyond amazing and helped my mom seamlessly. Thank you Ashley for making our day!!!

Great staff. Awesome location.

The staff Ashley was so kind and professional. She took us through the steps with comfort and ease. She definitely deserves a raise and a promotion!

Ashly thanks for the good service I received

Beautiful customer services performed by Ashley

Ashely is absolutely amazing, she’s sweet, and fast, and efficient! She helps with everything! Great employee!

They raise their prices every year and their hours make it difficult for people who work a lot to find the time to do what they need. I work 75 hours a week (including weekends) and when I do find some time to get to the storage room, I get kicked out at 6pm whether I'm finished or not 👎

Ashley helped me out, was quick and friendly.

Samatha was quick and to the point. helped out with picking the correct storage that is best for you and saves you money.

Very helpful and friendly staff, thank you Sam for all the help.

I had the pleasure of working with Ashley and she went above and beyond to help me. Easily the best customer service I received in a long time!

Your agent Ashley was courteous and kind and made our sign up experience not so boring. Her vivaciousness was pleasant to behold

I've been with them for 2 years. I love this place

Ashley WAS EXCELLENT and VERY PROFESSIONAL

Ashley was WONDERFUL!!

Nice clean facility with security and very helpful staff. Jesse helped me and answered all the questions I had. I would recommend this location for your storage needs.

Samantha was super awesome and way helpful I would recommend based on her service alone. She is straight up and helpful. Thanks!

Samantha was very knowledgeable and helpful. Eager to help with our storage Needs. Friendly and courteous.

Thanks to Ashley our process was easy peasy, the process was so fast. Fair price and easy access. Thanks again Ashley your customer service is beyond excellent -Elizabeth

Fast easy great customer service. Thanks Samantha and Public Storage.

I thought samantha was very professional and knowledgable. I dont think she needs to change a thing!

5 & 6 pm are early closing times

Jesse was a good helper

Ashley was friendly and so helpful... the stress of moving was made so much better with her help.

I was at 19thave Mrs Ashley was so helpful sweet professional and understanding she was very Knowledgeable and helped

Sandra was wonderful and very helpful. Patient and clear details. Great

Why we cant get in the gates at 7 before the office open

I am a paying customer and I think it's quite ridiculous I can't use the dumpster to throw unwanted items away.

Ashley was very help had a great experience here storage space is big and affordable. Thanks Ashley for all ur help today.

Ashley who works in the office is an angel. She is amazingly helpful and friendly to everyone and she really went above and beyond to help us. Thank you so much. She deserves a huge raise.

Terrible. Worst place to store your belongings for any length of time

Ashley was very helpful- got me into the correct size unit at a fair.price

This is a really great place if you need to put anything in storage. The customer service was outstanding & Kerry was very helpful with what we needed.

Ashley great Service thanks

Ashley was very friendly and helpful. She made things very very simple. She also reminded me pick the extras up that i needed, such as boxes, tape, and other stuff. Then she took me and my mom for a ride in the golf cart to view my storage unit. So yes ashley was awesome. I would recommend anyone who asks me that wants a storage unit I would say go public storage. Writing this has been my pleasure.

Ashley gave great customer service and explained everything in detail. Thank you

Awesome quick and easy sign up!

Ashley was amazing! Really helpful and super nice!

Clean and air-conditioned...a little to expensive and the customer service could stand some more smiles.

I came to the public storage on 1808 w Camelback and Ashley had great customer service. I liked her alot thank you

Ashley has been so helpful and patient with us! She was so thorough in making sure we understand everything. Thanks so much!

I had a wonderful experience! An employee named Cheyanne was patient and a great listener, answering all the questions I had. She gave me advice and guidance when I requested it and has overall been a pleasure. This is my first time buying a storage unit for my college dorm furniture and I was nervous from the unknown but that all melted away because of Cheyanne. Thank you!

Ashely is Super friendly and easy to talk to, got our storage needs squared away!!

Ashely was very personable and helpful!

Ashley was amazing very kind knows her stuff very friends great service made my day...thank you Ashley they are lucky to have you.

Rented a 5 x5 toda, from Ashley, on Camelback. Great experience, knowledgeable, helpful, very pleasant to be around. Keep it up. Enrique Luis TrocheValentine

Kerry and Ashley and Connie were extremely helpful with my storage needs today would highly recommend to the next person!

Kool

I started renting here about a month ago and had a great experience! I had the pleasure of meeting with Ashley when I arrived and her personality and experience were great! She was very helpful and gave me all the info I needed and things I had no clue on. She even helped with recommending the correct moving material I needed. The facility is great and indoors, which I love. They had an online special going at the time so I definitely recommend you give them a try!

Quick, easy, convenient customer service. Ashley was wonderful with assistance and explanation.

Tina was AMAZING! She made moving in much easier and was professional. Thanks Public Storage :)

Tina was very good, && she had excellent customer service. My visit was the best😀

My partner and I were very happy with Ashley's oustanding customer service she was informative, quick and efficient, all with an infectious smile... Thank you Ashley for your help and making at least one part of moving pleasant

Horrible

Great fast and friendly

Ashley was very helpful.

After a stressful morning loading up my truck, it was a relief to find the friendly staff, Nikki in particular, at this location ready to help wrap up a long, hard day. Nikki is sharp, friendly, speedy and empowered to make decisions. I would do business with Public Storage at any of their locations, but this one in particular, any time.

Ashley was very friendly, knowledgeable and professional. You should hire a 1000 more just like her. I highly reccomend public storage.

Ashley was exceptionally helpful and took care of my rental effortlessly.

Ashley made me feel welcomed and secure about my business with them. She deserves a raise. Good service Ashley.

Too expensive.

Ashley did a really good job showing us the units and explained everything very thoroughly

Ashley was very kind and professional

Connie gave us great customer service

Walked in last minute and the manager Kerry was pleasant and respectful took care of me like I was an old friend.

Getting a unit was an easy process thanks to Ashley who was extremely helpful, professional and efficient.

Ashley was helpful and kind. I am typically hesitant when signing rents of any sort, but she made everything clear and concise.

Ashley was awesome great customer service!

Ashley was very knowledgeable and helpful. Love this place! Fast, easy move in!

Very easy and reasonable to rent

On the positive side, Connie was friendly, helpful and offered good customer service. Thank you, Connie. On the not so positive side, the office was closed when I arrived at 1:10 p.m. and outdated information was still showing in our records which we had been updated a couple of months ago. Connie made all of the adjustments which is greatly appreciated.

Alex was a delight and helped our family save money when we upgraded in storage size tonight. Thank you, Alex!

Tried to scam us out if a lock by changing all the doors (which btw look much easier to get into than the previous doors) said they would replace the lock they cut off but we had to buy a new one first.. Bought the new one and they tried not giving me a replacement lock. My mother finally got them to give her one. Rent has gone up with no reason which I think is ridiculous - especially considering they have cut the access hours drastically. Used to be 6 am to 9pm and now it's 9 am to 5pm... Anyone who works a regular job knows its impossible to put anything in storage during these hours! But they still charge the same rates. I would recommend going somewhere else just for the hours alone. Not to mention that they will not allow you to use their dumpsters for anything at all. Seriously? Wish I had never gotten storage at this place. Worst storage facility I've ever had. If I could give them zero stars I would. .

I was helped by Alex, very convenient that she speaks Spanish and was able to help me

Nice people but the rates are very high

High cost storage, staff not helpful, limited access to your storage rental, not clean, and no access to basic amenities such as trash cans.

Very friendly