Public Storage Self-Storage Units at 8150 N 24th Ave, Phoenix, AZ

Very friendly, kind, courtesy, and worked with me to obtain my storage unit without any hassle!!! Definitely recommend!!!

Daniel did an amazing job helping us and had great customer service

Daniel gave amazing service, was very helpful and resourceful definitely recommend him to assist you with your move in needs

The staff was very helpful and answered every question I had. Facility is very clear. Pleasant experience.

Great location. So convenient. Awesome staff. Secure. Accessible. Ask for Kayla. She is great!!

The storage is clean the neighborhood's not that great but they keep the facility very clean very helpful staff I was notified that my lock was not on right and a staff member by the name of Charles actually took me up to my locker and help me redo the lock and was very polite and very helpful great place Daniel was super helpful I was late on my payment and he helped me get everything back in order thank you

Good location

Was going to rent a small unit space but ended up not needing it the same day and cancelled and they are refusing to refund my $50. I will be filing a civil suit against public storage. This is illegal. I never utilize the space or broke the lock.

No one is ever here I’ve came here a few times just to waste gas! I need help with my lock and to get stuff out but no one is ever here. And if someone is here then they’re hiding in the back somewhere not doing their job !

GCU students should use this facility very nice

Kayla was awesome and so helpful with everything she helped with all our questions and was always so sweet

This place is always dirty! No access to the doors when people park next to the gate. If you stay longer than a couple of notes your rent will go up! And by up I stated at $215 for 4 months then it jumped to 467$ for another 5 months now it just jumped this month to 589$ for a 10×20. They said it's because the market and what other storage places are charging. Called another storage place indoors climate control just like this one 217$ a month. Looks like they can't fill there units so they just charge the people that have units 3x the normal rent to make up for it. I WOULD NOT RECOMEND THIS PLACE FOR STORAGE

Our original contract started at $117. Here we are, approximately 2 years later and we are up to $178 a month. They have one available about 2 feet larger than what I have advertised on their site for $124. Beware, they are only good for very short term use. They offer free or 50% off to new customers and then very good rates going forward, but just as you get settled in, they will often increase your price. We have been there about 2 years and just got increased again. We started at $117 and are up to around $178, yet they offer new customers $124 for a ubit larger than ours.. They don't look out for their long term,, steady paying customers that are easy because they don't have to lose rent days,, process new contracts,, clean after someone moves out,, etc.. They just collect their money every month without giving loyal customers any incentive to stay. I would think they would give long term customers some kind of incentive for staying, but I feel like they would rather we leave, so they could rent the unit I pay $178 monthly for to someone else for $124. It's definitely time to find a different storage solution that we can trust to at least keep the price they advertised for your first year before they start hitting you with increases!

I have been here a week now and have not been able to use my unit because there were not any light in hallway that shed light into my unit. my unit is 2029. I have constantly been asking for some light. I am a senior and don't want to break my legs trying to get into my unit because I'm unable to see exactly where I'm stepping. I feel very disappointed in the customer service area of this company. Take ur $$ but don't care if u can use unit afterwards. Waste of my time and gas coming over here. Somebody please pay attention to seniors asking for help. Yvonne. going on day 8

Ben is amazing and helps me out with out a problem. Even if it means to go out of his way and time !!!

Daniel G was very helpful!

Daniel was very helpful and had great customer service

Nice to be treated Good.😁 Mr Damien was Patient an helpful in setting up an autopay an answering my questions. A shout out to Ms Kayla, helpful an patient with my questions an updates on the place. Place looks good, has climate control, an Building Security looks good. Now a code is needed for the elevators as well...keep strays from roaming. Cameras an walk abouts make me happier too.🙂 found access to storage locker to be easy. Feels Good to know my stuff is in good hands.😁 As for carts...with new arrangements they are more accessible.🙂 update: met the polite management lady, Ms Ashley...who were looking over the place taking note of things to improve an listening to the thoughts of the people😁 Really liked seeing them involved.

I wanted to take the opportunity to share a review concerning my experience at Public Storage. The few times I have been to the storage on 24th Avenue near Northern Avenue and I-17. I have encountered a worker and gentleman named Damien. HIs customer service skills and attention to detail is remarkable. He is kind and welcoming. He helped make a very hectic day more relaxing and the conversation was good as well. We all at times can go about our day in haste and lose sight of what is most important. I was very impressed with Damien's work ethic and his desire to take care of the customer. I have informed all my friends and family about the great customer care I received from Damien at Public Storage. Damien is a true asset to Public Storage and their mission and I hope they are treating him like a valued employee.

Update: They changed owners or management, and it went downhill 100%. The garage door to get in broke, so it remained open, so it was no longer a secure location. The exit garage door broke, so they boarded it up causing major issues with getting in, loading or unloading, then having to back out, hoping no one was parked behind you. It reeked of pee and cigarettes, used needles on the ground, filthy. The temperature control was no longer a functioning feature. We emptied the unit as quickly as possible, and I would absolutely NOT recommend this place to anyone. Unsafe, not secure, disgusting, etc. So disappointing. I'm no stranger to storage facilities, and I can tell you, Beyond Self Storage is the best, no, the VERY BEST storage facility I've ever used. Make sure you reserve a unit from their website to get the best deal available. Doug processed the paperwork, gave us a tour, and answered every question we had with honest wit and charm. The facility is easy to find. It is super secure, very clean, and kept at a lovely air conditioned temperature that is a godsend in the summer in Phoenix. If you are looking for a storage unit, you'll be grateful you chose this one!

Was Amazing, Damien was outstanding

In the past year my rent has more than doubled. And with 2 10×10 this is getting crazy expensive, I need the space for my business.

Muy funcional, limpio, servicio rápido. Espero siempre tenga tan gran calidad

Got all my shizzz here

Manager named Damien rocks you should hire 20 more like him. He’s been a big help. Thank you very much.

Ysamy was very professional and helpful, she helped me getting a nice unit and set me up.

Though we haven’t moved any possessions into our unit yet, Damian treated us respectfully, showed us the property, and we feel confident that this is a safe and secure property to store belongings for a few months.

Damien was awesome explained everything in detail and helped me configure things quickly! Very grateful for the tour and all your help ! Thank you public storage!

This is an amazing place, when I got my unit Desiree showed me where my unit was and was very polite and answered all my questions, today when I went to lay down for a nap my phone rang and Damian was calling from public storage to let me know my lock hadn't fully latched, I appreciate that more than words can express. Thank you Damian for taking the time to do your job and ensure all units are secure, not only that but also taking the time to call me and let me know about my mistake. Afterwards I went to thank him in person, he was very respectful, and helpful, amazing customer service. Don't have enough good thongs to say about my experience here. Highly recommended!

Well it seems nice when I'm there always very clean awesome access to my units. thank you Damian for all your help this guy is always working Allover the storage units awesome work. And Ms Angel she is an amazing girl very attentive and prisis on my units always very attentive.

Timely response from the office man Damien

Damien was really helpful in helping me with all my storage needs been here a few years great service

Nice to have climate control and extra security but when it says 10x20 they need to let us stack to the ceiling not have a chain link fence as a ceiling to where people can cut open and crawl in and out of. Which mine looks like it has already been done that way. Plus they hiked the rent up without notice and didn't give me a reason why.

Good atmosphere; clean. Good security, customer service, units, parking and fairly priced.

I've been renting my storage unit with them for Just about 5 months now. I've done everything online and today was the first time I actually went into the office and actually spoke to someone face to face. So here is my experience so far: The issue that I was having was my rent being increased starting April. I've already paid my rent for March. But I recently went to check on my balance and it said that I haven't paid my rent for March and that the increase is applied to my March rent. I went in and Damien got me all taken care of. Some kind of glitch in their system saying I owed one penny but it's showing the full amount for April on my March statement. Since I paid in advance he took care of that for me and also postponed the rent increase as a courtesy for The issues I was having. He went above and beyond to make sure I'm having a good experience at their location and for me to continue my patronage there. I felt well taken care of and appreciated from the service Damien provided me with. I will say, everything has been really smooth with the process. It's basically open 24 hours and I felt safe with the locking mechanism where I can store my car to unload things. I never had to see anyone face to face which is good if you care about social distancing. I kept temperature sensitive beauty items in my unit and never had any issue with them. However, the Wi-Fi from my providers (At&T) is absolutely horrendous at this location. It makes it basically impossible to watch videos or listen to music as I'm sorting through my unit, which is very inconvenient. As well as makes the app take awhile to load to unlock the doors. And the biggest negative, if you are worried about square footage, make sure you bring a measuring tape and look at the unit before you rent it. As stated by other reviewers and from my experience as well, The unit is in fact smaller than advertised. I'm paying for a 5x10 and I'm getting more like a 3x8. And that's not even including the 4in around the edges that have metal paneling so you have to fit smaller items around the sides like yoga mats, small bags etc. As well as keeping 3 inches from the door as there are metal guards on it. I attached photos of my unit so you can see what I'm talking about. Overall, I do recommend this location. Just make sure you go in and check out the unit before renting.

Damien is the MAN! Helped me out when I really needed it! Thank you Damien!

Customer service did 100% on problem correction. So it was acceptable. I'm going on my third month so far so good.

Damien was really helpful and very knowledgeable about the space and options available on the best fit for me. Got me all set! Quick & Easy! Recommend 10/10

Damien was a lot of help a made sure to explain everything I needed to know for my move out .

Damien was very helpful

Damien was great...very knowledgeable about the app. And Desiree was excellent very friendly and welcoming! I will recommend others 👌

Not only is the place secured the staff is awesome definitely there to help

Que precio tiene el alquiler

Staff is amazing here! Very helpful when we signed up and sexy Damien was very helpful when we couldn’t find our downstairs unit. The storage units are kept clean and well-maintained.

Damien was very helpful and informative. I see why he has so many great reviews.

Damien was such a great assistance to me he explained everything in detail as well assisted me with all the needs that I’ve requested,very respectful and professional definitely recommend this location and office management.

Damian ( I think) was very helpful. They refunded me immediately since I had my own lock. I went online and cancelled the insurance since I have my own. Great experience, very secure building.

Damien has been so very helpful. He is courteous and professional as well as personable. He is a good listener and communicates well. Damien is most definitely an asset to the Public Storage organization. It is so refreshing to experience a positive encounter with an individual who exhibits a strong work ethic along with human kindness.

Damien and Desiree first off I have to say are two of the best employees I have ever had the pleasure of ever working with as a customer they have made my experience at public storage an incredible one to say the least often I hear of storage units judging people by what they have or don't have and I can honestly say that that is one thing that they do not believe in or do their they have been more than fair beyond helpful and so patient with me as it is my first experience ever using a storage unit so I would just like to say if there's anybody out there who's looking to have a storage unit where they're not judged by what they look like or what they have or don't have where they want to be treated fairly respectfully and with the up most respect then this is the place you want to go there's no other place that I would ever go to because I can say this one is the best one hands down and like I said I can't express enough how thankful I am for Damien & Desiree thank you two for making me feel so welcome and again being so patient with me and helping me and understanding the situation that I'm in I will be forever thankful and grateful for your guys kind hearts and exceptional customer service!

Damien has great customer service, place smells great and has security cameras! 🤌🏻

Damien was super helpful and friendly!!! Got me all hooked up in about 20 min. Place looks super clean and organized. The one thing I really enjoy is the security features they have incorporated and that the basement is very well lit! This was big for me since some storage units have poor lighting and make it feel unsafe. So glad I chose this spot!

WANT TO GIVE A BIG THANKS TO Damien & Desiree DOWN HERE AT PUBLIC STORAGE THEY WE'RE BOTH VERY HELPFUL WITH HELPING ME FIND A STORAGE AND MOVING INTO ONE VERY RESPECTFULLY TEAM VERY CLEAN PLACE .... COME ON DOWN IF YOUR FURNITURE NEED A PLACE TO STAY 😉

I’ve had my storage with public storage for almost a year and I have never had a problem at all. I needed help with setting up movers to pick my stuff up without my being there. I believe Angel and Stella were the ones to help. Stella went out of her way to come and cut the lock for me due to my not being able to fly back. Angel…. Where do I start with this one. She went above and beyond and every single time I called her she returned my call within minutes. And I called probably 10 times because of the back and forth with the movers! Let me give some context to what was going on. The movers set the pick up date for the 27-29th of this month. They called and said the pick up would be the 28th. Angel set a lock cut for around then. The movers called and wanted to move the pick up to the 27th, and then last minute said they would come on the 26th, outside of the 2 day window policy for the moving company, giving mere hours to get the lock cut. Needless to say the movers turned this into a nightmare. Angel took that worry from me and made some phone calls to have someone come cut the lock before noon when the drivers said they would arrive which they didn’t. They called and said they would be there by 4:30 so I called and notified Angel who said it would be fine and even gave a little cushion and stated she would even wait until 5:15 at the latest knowing that they would possibly be late. She even spoke to the movers on 3 way to try to resolve this issue with me even with the driver being rude trying to get her to stay until 5:30. The pick up date is now set for the next day due to the drivers being changed. She let me know that she would be there tomorrow as well as another employee (I forget the name) and stated if I was more comfortable talking to her I could ask for her to ease my stress. She kept me well informed and continued to let me know she was here for me and would do all she can to help me. One of my twin daughters passed away and I had to move to texas and take time off to take care of my surviving daughter who was born at 27 weeks. I placed my stuff in storage and have been without furniture for a while. She did all this without knowing this and the fact that my father passed away last week who I originally moved with. I lost my entire support system which I didn’t even have to express to her but she will know after reading this. Angel did everything she could to keep my belongings safe and alleviate stress for me. I know all of this sounds like a me problem and like what she did was very simple, but after everything I’ve been thru, not once did she have an attitude with me or procrastinate. You would have had to hear it to know the level or professionalism and compassion she carried. I was so impressed because I was irritable and trying so hard to not have an attitude with everyone I encountered and speaking with her made me feel so much more calm. I can’t express how nice and refreshing it is to be met with such professionalism and caring regardless of the details of my life. I know that every customer she encounters will be met with the same. It takes a lot to leave your problems at the door and remove your personal feelings and just be a decent human being. She was that for me. That type of attitude defused my almost blow up when I felt like no one was listening she was there hearing out every frustration. Before I could vent my all frustrations she was already looking for ways to help me with every problem I expressed and for that I am so grateful. Seriously!

OUR STORAGE GOT BROKEN INTO 3 TIMES AND THEY HAVE THE VIDEO THEY WONT SHOW US AND THEY SAID IT WAS SOMEONE THAT WORKED THERE AND THEY WERE FIRED BUT LIED AGAIN ARENT DOING NOTHING TO HELP FIX IT THEY ARE HORRIBLE PLACE DONT GO HERE THEY ARE RUDE AS HELL TOO

Very nice cool place service is great love it

Damian is awesome. Took real good care of me. He’s made this place a lot cleaner and more user friendly.

I love the storage unit they are very very very on point and The staff there I kindly and they let you know about your units if the lock Aidonia properly or if something is going on with your unit they’ll contact you ASAP quickly to email or text and they have a elevator in a storage units are very very unique

Damien was such a help with finding a second unit for me two spaces down from my first one. Having someone go the extra distance to make my experience easier is so rare and very much appreciated! Thank you Damien!

This place is a complete dump! It's so dirty and smells. I am told that it turns into a homeless encampment at night and your items are at risk. Employees say they are overwhelmed and management will not hire new people because they are too cheap. This is the result.. I just moved in a week ago and I'm moving out ASAP. I will take my stuff to Life Storage where it is a lot cleaner and safer.

Angel very helpful & looking forward to using my new storage

Safe secure storage facility. The facility is super clean. The staff is extremely helpful, especially Damien.

I had a small sized storage here and I was planning on finding a bigger storage else where. The day I went in, I met Valerie and she was so helpful and knowledgeable. Instead of switching storages I resigned for a bigger unit. Valerie was so nice and she took time to show me my options. She did it with a smile and we chatted about other topics besides storages. Great experience!

Damien was very wonderful in helping us get a storage .I recommend him any day go check him out.

Thank you Cathy and Angel for helping get me a unit today. You made the process seem so quick and easy. I got such a great deal for my first months rent and was able to save more money than i thought i would. Thanks again!

It works but super ghetto on occasion trash & trashy ppl all over the place & then it's clean next time I visit then dirty again... some ppl lol

Angel made everything super easy. She's very professional. Thx p.s..

Angel and Damien helped get my storage unit today and they both made the process super easy and fast. Thank you so much for taking the time to help me today

Angel was super helpful. Made getting a storage super easy very polite.

Angel was super helpful, nice and polite.

To the point, friendly, and knowledgeable of all information!

Angel was very kind & she made the whole process extremely easy. Thank you!

GREAT SPACE , VERY GOOD CAREFUL WOKERS LIKE DAMIEN AND VALERIE THEY GOT ME AND MY FAMILY RIGHT AND WAS REALLY GOOD WOKERS .. DAMIEN & VALERIE NEED A RASIE REAL TALK

So I went to the public storage of the freeway I17 and northern I was in a very urgent stressful situation I explained what was going on and what I needed Oh my gosh The amazing women I believe is Jo ( please forgive if I got your new wrong ) and Damian were so amazing caring and empathetic to my situation and everything that I needed and price wise and size wise they were absolutely amazing I would suggest anyone that is in a tight spot to come to their storage thank you so so much for helping me and taking the relief off of me and stress you both are very amazing!!!!!!!!!!

This review is long overdue, from the very get-go until now, I’ve had an extremely great experience with this location. And especially today, Kathy, and Angel, were kind enough to make sure that when they did their property walk – they were capable to spot that my unit had not been locked by me earlier that day. They gave me a courtesy call, I was able to come on down, and get it locked. Because of the great prices, and the great property security, I will be continuing my business with this location.

Nice clean units friendly staff great place to rent fromThe staff was really

Angel was extremely helpful. I appreciate her knowledge and friendly nature. Professional.

Very nice n clean. Very friendly and helpful. Explained everythg nicely. Thk u soooo much .

Damien from public storage is the man!

Damien was extremely professional, nice, and quick. The process for getting our storage unit was so fast and easy.

Love the customer service when i went

Very nice location 👌, and good staff. Prices alittle high, but cheaper han most.

Damien was super helpful with getting me my unit. Explained things very well.

Great customer service

This was probably the worst moving experience ever. Both times I have been they only have one working elevator for those on the 3rd and second floor. Make sure you have your on flatbed/dolly because staff leaves at 5-6pm (TOO early) and you can only use theirs when staff is working. It would help if there was staff til 9-10pm because it will take all day and night to move with all the customers who are stuck trying to move in or out. Due to there only being one working elevator which is constantly in use. So you have to sit and wait so long and you have to be out and done by 9pm! The set up of this Public Storage is awful for how much they charge a month.

This place is a joke and if you choose to write a bad review they will just delete it from their website I have wrote bad reviews for this place five times now and all of them have turned up missing but they kept the pictures.

moving today

Went with my friend who was concerned about some reviews he read...an was pleased to see how they were taking the same security concerns Seriously. From agreement signed enforcement to camera security an walks about the place. Even the people met that day asked if we had a code before letting him enter with them. He was feeling much better after leaving there.

Very friendly and helpful staff and clean, modern facilities. I appreciate making my move-in day easy!

Angel was very helpful through the whole process and was able to answer all my questions and concerns. Thank you !

Very happy with the service provided by Angel

Kody was very professional and walked me through the app. Features.

Cody was very helpful with the Rental process however getting access to the Loading Bay is a pain in the bottom people don't pull all the way forward and they don't have enough carts.

Kody was so helpful and knowledgeable! He assisted me with everything. From start to finish! He was so kind on top of everything! I am definitely a HAPPY customer!

Kody was great! Told us about the public storage app for easier convenience! Thank you !

A pleasant experience! Kody took care of a last minute move in change no problem! He showed us how to use the app to open doors and was very easy, would recommend.

Kody and Cathy were awesome and they also showed me the app and I recommend too friends and family.

I’ve been using this storage for almost a year now, and I couldn’t be happier with the customer service and business relationship I have with them and Kody. He’s a rockstar and I appreciate him more than you could possibly know! Thank you Kody!!!! 😁

Kody was a great help. Move in was very easy. I even had to switch my move in date to sooner. Thanks a lot. I recommend to everyone

we were helped by Kody excellent service, very helpful, nice, and explained everything

My husband and I went to inquire about renting a storage unit and Kody C was very helpful and courteous. He explained the different prices and sizes and also showed us the space. We will definitely recommend this facility to family and friends, looking to rent.

So I went to drop off a couple things to my storage room and wanted to pull inside the garage by the elevators and the manager comes out or actually the employee comes out and tells me to park outside and bring my stuff in through the small door because he was going to clean the pavement. I still let people in there. It was over 100° outside roasting hot and I didn't want to carry my items from outside to the inside by the elevator so it's a long way to haul them. I was very disappointed and ended up not dropping anything off that day.

Kody, Cathy , & Stella we're very friendly and helped me get my storage fast and made it easy.

Kody was extremely helpful.

I want to thank you Cody for the great service you had shown me . Every time I come in to the store your always smiling, well mannered,polite ,just a great guy .. you know how to treat your customers right . your never rude to a customer even when the customer is the one being rude your always smiling .. I feel that who ever the company boss is he should give you one hell of a raise ... you make public storage a place where I will highly recommend to all my friends and family and will always use public storage the store for my needs..thanks CIDY ..I have used public storage a few times ,friendly , clean, air conditioning, just great service all around I recommend public storage over any where else especially love CUBE SMART here rip offs

By far the best public storage around excellent customer service Kody was extremely knowledgeable about the unit and price and a very polite, helpful, and well manner employee. I will definitely recommend this location to my friends and family keep up the great job Kody

Kody was a great help at this location!

Back in April I was in a bit of a bind, having nowhere to put my stuff after a previous public storage unit turned out to not have air conditioning for the summer. I came to this location and Jo helped me out. Seriously, she was so kind and made sure that I got taken care of as I was super stressed out. Public storage has my business as long as they keep hiring people like Jo

Been renting a unit for a few months at this location and Kody has made the experience there the best. He showed me features with the app to make getting in and out an ease ( I can never remember the code). He also went the extra mile to stop by my unit and watch me to make sure I felt safe when entering and leaving as I am a single female. Thanks to him I will be recommending this place to other Buiness owners that need extra space.

Kody was great help and the best public storage employee I have met

Kody was super helpful! The place was clean and climate controlled!

Kody was helpful with assisting me in using the app to make payments easy would recommend public storage to friends and family

Kodak was excellent and very helpful and would recommend to family and friends.

Thank you Kody at front desk he went above and beyond in setting me up with my storage unit

Kody was helpful today he helped me access the app and I would recommend public storage to friends and family

I highly recommend Public storage.. With everything on the rise they we're really able to help me out! They honestly have best prices in town hands down! Kody at the location off of I-17 and Northern Ave is awesome he was so nice and helpful showed how to get everything done thru the app witch is really cool I can pay open the gate and and more! He also made me feel totally comfortable renting from them! So Kody Thank you again for being so helpful and nice and knowledgeable!

Kody with a K helped me out! Been with public storage for about a year now and Kody was the first to walk me threw the APP setup and gate access. Didn't think nothing either way of the past staff until getting the public storage experience I received today. As a guest relation specialist myself...I have an eye and appreciation for positive, outgoing talent. Kody had my attention. Thank you! To anyone reading this review and going to public storage on 24th Ave Phoenix, I recommend asking for Kody.

Kody is a very helpful person he show me about the app now I would recommend Public Storage the family and friends

Excellent service koty was awesome told us show us the Public storage app!

Excellent customer service Cody went above and beyond to help me I highly recommend this location thank you for being amazing Cody!!!

Kody was awesome and very helpful with his costumer service. Definitely recommend coming to this storage unit. Give this man a promotion!

If this review was based on overall appearance i would give it 1 star. When i first rented my unit the place was in total chaos. The office was closed and The security guard was trying to check in like 6 people by way of looking thru a ledger printout to see if you owed money and were allowed access to your unit. There were homeless people all hanging outside and garbage EVERYWHERE!! I was very disappointed and has planned on nor being there for any length of time. The elevator was and still is DISGUSTING. I dont think its ever been wipes down or hosed out at all! BUT i will say now the conditions have improved IMMENSELY! They have a secured roll up door to allow you to drive in and park inside while you access your unit so no one bothers you asking for money and so forth. AND the people that work there are so GREAT. Kody is so helpful and polite. He went out of his way to help my husband get some our stuff down to the car seeing that he had foot surgery and was still having some problems moving around. He went above and beyond the scope of his job requirements and his thoughtfulness is the ONLY reason we still have our unit there.

Highly recommend, management very helpful and friendly, Kolby is the Mgr. I dealt with and will be happy to deal with in the future.

Lindsay and Kodey were very helpful. And I would recommend them to friends and family. They also helped me with the app

Excellent customer service. Kody was very helpful when moving out. Definitely would use Public Storage again.

Kody was super helpful and a pleasure to work with, great facility!

Kody was very helpful . I would recommend public storage.

Haven't got paid yet for what damage they done to my property they made me throw way also it's hard to go pay your bills no one ever in office

Thanks Kody for helping me out with great customer service!!

Kody I recommend friends and family come to the storage unit they're real courteous and he's real Carrie and he will help you and it is great from my experience and it is on the black and I-17 freeway on Northern

Kody is wonderful! I felt welcomed and safe the minute I got there. I thought I had been robbed and he went above and beyond to help me figure out what happened and has excellent customer service skills. He should be promoted! You're In good hands with Kody.

Great deal and rep Cody very courteous and knowledgeable...thx

Kody was very professional great customer service, showed me how to use the app!! Very facility, Awesome customer service. Will definitely recommend to family and friends

Kody was amazing! He found solutions and got us a great deal! 10/10 would recommend!

Kody was so helpful we had such a stressful move and nothing was going right and he took care of us and went above and beyond with his service. We appreciated it so much! Thanks guys!

The place could use cleaning but there is one outstanding employee, who goes above and beyond for customers. His name is Kody, he has stayed late and helped me with carts and been punctual and very helpful. Thanks Kody unfortunately Bradley Wayne Hughes has passed on but maybe Ron Havner will give you a raise or promotion. If you clean that north stairwell i know he will thats gonna give someone Hantavirus or a new strain of Covid

I been satisfied with the service here. I will rent again at this location.

Just recently moved out! Will definitely use this storage again if I even need one! Never had any issues the whole year I rented from them. Kody was very helpful every time I was there! Appreciate you Kody! The move out was so smooth and easy!

Kody is great we went in today to get a unit and he was very helpful, and very knowledgeable. Will definitely recommend to family and friends. Thanks Kody!

Kody and Jo very good people take the time to explain each step to rent a storage they make everything easier thank you very much for your help I give you 5 ⭐⭐⭐⭐⭐

Kody Was very helpful during my visit for my unit today Customer service was brilliant. Totally recommend the storage place.

Great service everytime I come down. I just closed my unit with Kody. I met him twice while moving my things out. Nice and helpful guy. Always with a smile. I'm thankful for his service.

Safe great staff especially Kody! He was super helpful snd friendly . Would def recommend

Kody was very very helpfully he showed me how to setup my public storage app so I could pay my bill another day before the 7th so I could fix my vehicle I appreciated that time are kind rough right now it’s good to have some one had helpful as he was! I would recommend public storage an 8150 north 24th ave to everybody I know!

Kids was great. He patient, helpful and waited for me even though I was late. He showed me how to use the app, and I will definitely recommend this storage place to anyone I know looking for storage, and thats because of your great storage manager.

Kody was very helpful with downloading the public app and stayed in the phone with me until I completed it. Great customer service indeed.

This place is very nice with A/C storage rooms. Kody at the front desk was very friendly and educated me on how to work the app for a more convenient access. I would definitely recommend this place for storage needs.

Kody the manager is very friendly and helpful. I would recommend this storage over any other one.

Kody is a great hard worker great customer service really loved the way he handled servicing our needs and I would recommend this with the service he gave us

Kody was helpful & understanding about my lost keys. Thanks.

Jolin and kody was very helpful and courteous.

Kody he showed me how to use the app . He was very helpful. I would highly recommend this storage new and clean

The office is always locked during business hours so you can't gain access to carts as promised.

We have our belongings in there and love the app access on the storage

Kody was very helpful as well as great customer service would recommend public storage to all friends and family. Shout out to Kody C great guy.

Ashley was amazing. We were able to get everything set up as she walked us threw it all. Plus made sure we weren't in need of any extra supplies.

Ashley was great in making sure we got everything that we needed. She made things simple and easy to understand

I just got off the phone with Cody. He returned my call expeditiously and walked me through the app process. I have had a unit there for a year and it’s been good, as long as the large gate is working! 😊 Cody is customer service oriented and has a great personality. He’s an asset for your company! A+++++

Kody was very professional in helping my son and I today he even showed us the benefits of having the app I will recommend public storage to my friends and family

Kody was awesome in helping my mom and me he was very professional and showed us the app we will recommend public storage to our friends and family

It started off a lil rocky I did online reservation and paid for the unit but when we arrived the unit that was already in use.. I was of course a lil upset but KODY the gentleman who was working on the front office fixed the problem and got us in an even better unit than the 1that was reserved... He has absolutely great customer service.. He made sure before we left we where comfortable with the new unit and helped us move our things.. Before we left I was very satisfied with the service and My husband and I were very happy with his service ...

Kody did a wonderful job explaining the system to get in and out of the units, and the whole move in was very easy. Climate control is a big plus!

Kody was very helpful and awesome at assisting me today! I would recommend public storage to anyone!

Been using this storage unit for about six months now and never expected much considering the location. The first few times getting a push cart dolly had been inconvenient, either couldn’t find the front desk clerk or clerk was on lunch. But these past two times or so I had experienced Kody the front desk clerk. Kody is so helpful, so informational and accommodating. Not only is he pleasant but he communicated well with my time frames so I was never waiting around. As kody was doing his rounds, i asked him to breifly keep an eye on my truck while my son napped in his car seat. Unloading into my storage unit for those five minutes was not worth waking my son and because he has three kids he understood. Thank you public storage for hiring a confident and competent gentleman.

The storage itself it a little confusing, but that's kind of most storage units. It's clean, sizeable for cost, and easily accessible. Definately recommend. The manager Kody was very kind and helpful to my particular storage situation.

Really clean and nice facility. Kody is super helpful and very kind-he helped us with getting a cart and let us know he was there if we needed anything while he was picking up the grounds.

Kody was very helpful and friendly. Would def recommend ro friends and family.

Wow, what a great experience today. Super fast set up! Kody was awesome set me up on the app and had me out the door. Definitely recommend.

Kody was very helpful today in assisting me with my storage needs and he is extremely knowledgeable would definitely recommend public storage to my friends and family he also showed me how to use the app

Awesome customer service 👏 and definitely be referring p.s. to all family 👪 very helpful and knowledgeable

Stella and kody

Kody was super helpful when we moved out! He was really flexible with our plans and was really kind a lbs professional

Kody was very helpful in assisting me make my payment through the app today as well as showing me how to use it great customer service would highly recommend public storage to a friend

Kody was great

Kody was a very good storage employee. He explain things to me about all the things about public storage.l

Kody was a great help, and even stayed late for me. Thanks again!

I have never ment a worker like kody he is awesome today me and my body went to his storage and we had to go in to make sure my buddy paid for that month and kody helped us out perfectly he helped us understand the app qnd how to use it and he was so friendly he deserves a promotion and a raise best experience ever😊

Kody helped me out and it was greatly appreciated give this man a raise!!!

Kody was very helpful to me getting my brothers stuff into storage for college. He showed me the way to the storage locker as well. He’s very nice and kind. really enjoyed his help

I was in a rush to get my stuff into storage earlier this week, and Cody was able to help me through the process efficiently and answered all the questions I had!

Kody was very helpful in assisting me today. Thank you

Kody was very helpful and great spaces.

Kody Was Very helpful During my time at public storage and Got me the perfect unit at my soonest conveience!

Kody was very helpful! Made the whole process so much easier!

Kody , excellent customer service! Great tour of the facility of my unit! very informative ,I would recommend Public Storage to everyone. With Me been from Texas I will Be headed back to Texas in 2023, Because of Kody, excellent customer service! I will be returning to Public Storage in Austin Texas. I am a first time custom!!

Kody took very good care of me, got me exactly what I needed to move all my furniture in. Really good customer service, he helped me out with navigating the app so the process is a lot easier on my move in to the storage.

I would highly recommend this Public Storage at 8150 N. 24th Avenue. Kody L was so helpful. The Public Storage is so clean and easy access.

I don't think very much of Public storage I think they suck. But kody is a decent guy I was there today waited quite a long time office door was closed locked up 10 customers try to come in the door but it was locked.kody next time you leave the office it only takes 30 seconds to write a note stick it on the door I'm on break I'll be back in 20 minutes or whatever

Kody very helpful and informative

Cody was very helpful our last trip to the shed. He helped me get a card. He get first class assistance thank you cody for all your help

Kody was a lot of help and gave great service!

Great people kody was very helpful. Thanks again

Kody, the manager on duty offered his help when I was running late. He even offered to stay bit after to make sure I got my move done. Facility is in a rougher area, but secuity has been good, and the units are air conditioned, affordable, and accessable by elevator. Its a decent value for money.

Getting my unit was easy with Kody's service. There were a lot of people and he was able to efficiently help everyone. He answered all of my questions as well. I haven't stored anything in my unit yet so I can't speak to the safety of the units nor to the conditions, so that is why I rated 3 stars.

Excellent service. Kody needs a raise.

Kody was very helpful with showing us our storage unit and how to use the locks for it. He even showed us how to use the public storage app as well!

The service was excellent! Kody was very helpful!! He guided us through the entire building. Overall Great Experience!

Kody was super helpful and fast.

Super convenient! Kody was very helpful!

Kody was a very nice employee very helpful and organized made the experience wonderful

I currently rent a unit from this location and have I had a pleasant experience with the employees, especially kody who has went out of his way to make sure customers are satisfied and make their experience there as convenient and positive as possible.

Kody was beyond helpful and understanding of my needs. He made it easy to make my payment even though I was late and out of state. Very considerate of my situation and went out of his way to help me. Highly recommend this facility

Kody, Ashley, & chad are amazing. Great customer service 🥰

Ashley, Chad,and Kody, We're very helpful today and gave me a better experience than I expected considering being in default on my unit . Definitely should go and check these guys out they got all your storage needs And professional experience to match

Kody was very helpful he showed me how to use the app so I wasn't late on my payment I really appreciate the service

Cody, Ashley, and Chad have been very helpful whenever we use this Public Storage! They made sure we had the necessary carts to tote our items from the car to our unit! Great place!

This is overall a great facility. Kody was incredibly helpful today and even showed me how the app works. Would definitely come back here.

KODY, was very helpful and proffesional.

Kody was a huge help!!! He was a huge help in helping me set up app as well as answering my 100 questions!!!!

Kody was very helpful staying late today to allow us to be able to place stuff in our storage very awesome customer service

Kody was very helpful his customer service was amazing he is a good guy

I dealt with Kody and he was exceptional. He was very friendly and showed me how to use the app and took his time to explain how the storage thing works. Would highly reccommend him.

3 stars because of the employees there, Kody was a big help. Location has too many homeless running around though

Kody was extremely helpful with helping me find my storage unit and helping me open the gate!

Kody great assistant very elpful very considerate and he showed me how to use the app

Kody was very helpful today helping me straighten out my billing issues and gain access to my storage

Kody was very helpful today in assisting me to get access onto the app

Cody really took care of me.. cool and nice guy.

my experience was great here. The man who helped us when we got here last week to buy the storage unit, Kody, was super helpful again by helping us with the code to the gate.

Kody was a huge help, especially setting up the app and making our moving in super smooth!

It's a dump homeless people rent a locker and sleep in them in the day time and locker I rented was broken into 2 times. Manger won't do nothing aboutit if IF you can find her.

Ashley and Kody did a wonderful job

Kody was very helpful with the thing thx you

Absolute garbage. Chafed me for the month of April when I vacated on the 12th & quite literally spoke with the receptionist on the 29th of March, AND received my vacant letter to my email. I left nearly 10 voicemails yesterday from opening to close, with zero response back. Consider hiring someone that knows how to do her job.

Good customer service from Kody. He showed how to use the app, manage payments etc, and was very knowledgeable

Kody was extremely helpful. He showed me how to download the app and use for easy access.

I was helped by Cody. I called in to schedule my move in date and he’s the one who answered. He was very helpful and did his best to provide me with the best information he had. I definitely recommend you contact this place if you have any confusion going on, they clear it up right away!

Place is alright for storage kody was helpful and friendly and helped me out!

Kody was great. Very assertive and customer service was the best . He answered any questions I may of had .

Almost got 86. When they say leave by 9pm. LEAVE!

Really awesome team at public storage Mr Kody answered all my questions and went out of his way to help with a very stressful situation thanks again for all your help

Kody was great

Kody provided excellent service today had me and my family in a unit and getting our things stored in no time would definitely recommend got us the lowest rate possible

Kody was amazing and super helpful and friendly! Highly recommend!

Jeremy 10 stars

Jeremy was a big help setting me up with a unit. I'd recommend them to family and friends.

I have a 50/50 rating I like some things & I don't like other things. If you're thinking about renting a unit, go there and walk around, go up to the different floors and look around.

Dirty. Horrible. I hated having my stuff there. The elevators were always dirty. One day I had to avoid one of them because it smelled of urine.

Jeremy was excellent help I recommend this place.

Jeremy.*****+

This location is clean and nice

Nikki Nicole and kody were very awesome today in assisting me

I arrived at the facility this morning at 7:00 a.m. and it was standing wide open nobody was on site. When I tried to reach the corporate office I was given the runaround by automatic phone systems. I never did reach a live person. When the office staff arrived at 9:30 I went to the office and ask them why it was standing wide open she lied and said that somebody had come at 6:00 in the morning and the door stuck open when they left. It was the entrance door that was stuck open so how could it stand open when they left that's the opposite door. Covering their butts like always. Then as I was carrying things to my car I slipped and fell on a pack of ranch dressings that was left in the indoor loading driveway. This is a facility that was built approximately one year ago and I was called in December to come and inspect my unit that very day because they had a flood which of course is not covered by insurance. Not to mention that shortly after moving in here I had a full trailer of my belongings stolen right under the security camera which they claimed was offline that day. My trailer was locked and it was sitting right next to my car. The insurance that I had bought through public storage which by the way is facilitated by public storage only covers theft if it is out of the unit not the parking lot that is not monitored by cameras even though there's a camera there. That left me no recourse for insurance claim. Then I saw the people that stole my trailer on the property on a later day. they have a unit at this very storage facility! I'm thinking maybe management is involved in the theft ring. That's what I know about this place you might want to think about renting someplace else.

Great caring courteous office staff... Clean facilities... Cody and Nikki very helpful... Very GREAT employees who went out of their way to extend themselves to help me. Thank you so much to all. Cyndi Mroczkowski Phoenix AZ

Paid my bill don't be late$40 late fee

Wonderful Customer service here

I love this place! This is the first storage unit I’ve had that has an indoor air conditioned loading area!!! It’s the smartest thing a store it yourself place could do.

Annie was helpful, thanks so much for going above and beyond!

Staff is very professional and courtesy. Excellent service and well maintained facility.

I definitely appreciate the place .. Jeremy is the man ...

Are the any specials going on

They are pricey but I love it being an indoor storage

Jeremy

Do not store your belongings here, we moved in July and and last night we went to get some things. And noticed someone cut the door there were paint and metal shavings under and door and it was completely out of the track as you can see. That same night while being there for 2 hours removing our belongings, someone had blocked the sensor and anyone is able to get into the building, there are tons of homeless people sleeping around waiting to get in. Also it is month to month so after 4 months of paying 93.00 rent was raised to 116.00! Public storage in general is awful they state on the website the Call center is 5:00-10:00 however they have no CSR taking calls. GO ELSEWHERE!!!

WORST STORAGE FACILITY IN THE VALLEY. WORST CUSTOMER SERVICE. VERY RUDE PEOPLE

Jeremy did great

Thanks to Jeremy at this location I was able to get set faster than you can say yee haw. But really the professionalism was the best I've seen at any Public Storage. Thanks Jeremy.

Jeremy and Nikki did great

Jeremy and Chris did great

Muy atentos los trabajadores

Thxs Storage nice and clean

Jeremy was awesome. I was so mixed up and he fixed everything for me. Customer service couldn't be better!!

Jeremy was very friendly Tuesday and helped out slot made it very easy

Great service Great price

Super friendly, answered all pending questions with ease and charisma. Actually tried to save me money versus trying o take every dollar

The girls at the counter were very patient and friendly. I needed that today.

It's a little ghetto but it's a nice facility I have a 10 by 20 for $115

Ashley was very helpful with everything

Nikki and Ashley were a great help. Let us check out multiple carts (with multiple id's of course) so we could grab our stuff and get to our event! Thanks for the quick and friendly service!!

Had a great experience

Jeremy was awesome I love this location already come to Public Storage and get your storage today 🤗

Jeremy thanks

Jeremy and Nikki were very good and easy to work with to get my storage unit

Cleanly and the staff are all very helpful. Jeremy was very helpful with explaining how the first payments work.

I had to pay my aunt's storage and every month is a different amt, wow, but great customer service

Disgusting, disorganized raunchy filthy facility and it appears that there are people living inside some of the storage units too. Since the very beginning of when I first arart e to rent a unit, someone crashed & destroyed the drive up area so it causes moving your belongings inside or out of your unit extremely inconvenient. It's been broken for 5 months now but yet I'm still paying for a storage facility that charges higher prices that is supposed to offer the convenience of being able to drive up to my unit. That's not the case though and I'm still paying the high prices with homeless people and smells I've never smelled before in the elevator also. So would I recommend this storage facility to my worst enemy if I had one to be honest with you? if I had an enemy that I didn't like then yeah I probably would just for pure punishment!

Jeremy is a very professional very patient and disabled and 66-year-old woman and he patiently showed me the space and he was very patient with his customers as well even though one got out of hand and yelled at him and he maintained it was able to go ahead and resolve the situation very professionally very well and very safe heads up for Jeremy I really have experience in my life being in the banking industry he is definitely someone who this company

Jeremy and Susan made it fast and simple to move right in.

Excellent customer service. Fast, friendly, easy

Was very very helpful

Great place to store your important stuff. Jeremy, Stella and Susan are the best!

Jeremy was a great help today when inquiring about renting a storage unit. He was very knowledgeable.

Jeremy was awesome my lucky day

Jeremy was great in finding me a new unit fast and efficiently

Nice facility but can't Access the Door to actually move your stuff in storage. They don't even inform you before you purchase the unit!

Needed my lock cut the morning of the move and they helped me out last minute.

Got stuff u need to store away. Then this is the place. Good price's and temp control

The staff is the worst that man was so rude is so unprofessional there's always a line to get into the unloading docks to unload your things I had the worst experience ever and instead of management trying to find out what was the problem he took the side of his employees and never asked what happened and told me I had to move had the police come very unprofessional I will be seeking more help

The staff only reason give it 3. They are all very friendly and helpful. Great interaction with them. The problem is with gaining access. The exit gate hasn't worked for a month. So when you enter people come behind and block you in. Then have to wait until they come back to vehicle to ask them to let you out. Now the entrance gate won't open.. I'm here at location and can't get in. Came and brought belonging to put in storage last night and elevator broken. I left my wallet in my storage accidentally out of gas got stranded. It is now 6:18 AM. They opened 20 minutes ago. Can't get in. People that supposed to fix issues need yo fix. Looking for storage this not the place. Came back few nights later was looking for important papers when I came out half hour after gates supposed to be locked found gate wide open wires were disconnected and walk in door was blocked run closing with a kids tricycle people walking in off the street. Food what i could to try get it closed up so called and reported it yo after hours number talked to workers next morning let them know i was the one who called. They said they were going to have security from now on at night. Hopefully brings change. Went by too pull from my storage was greeted by security. Awesome to see changes coming. With that exit gate would open. All staff at location work hard do good job at trying to keep clean. Is just the gates.

Jeremy was cool calm and collected during the busy time we were there. He was helpful and informative.

Jeremy was awesome

24 hour access is needed.

Great online experience. Very simple. Was $46 for 1st month with the promo which was broken down and explained which included a lock inside my sealed unit. Entry code for pulling vehicles inside worked 1st try .The only issue is the exit door wasn't working. We had to back out to let someone out and once done had to have people back out to let us out. Very inconvenient. God my movers didn't charged an hourly rate instead of the flat rate. Not many buggies available unless the one other car there was hogging them.

The dude that askedr to review him was nice and so I said in would and then I found out that not only is the exit gate broken after many weeks or months that they won't fix it (which he DID tell me about... After I paid) but also half of the elevators don't worn but they don't bother going through all the trouble if putting up a sign it it's out of order... Why waste a sheet of paper and five minutes of payroll when you can just waste all of your customers time and get a kick out watching hundreds of hours of footage of them loading an entire cargo elevator totally up and then watch their reactions as they have to unload it all and reload it and then try to get out of the loading bay as five cars trapped them in and are now in the process of moving THEIR stuff into a working elevator from a broken one. WORST. FACILITY. EVER!

Nikki and Jeremy great Customer service very informative and great customer service this is the place to go to and they are the people to talk to 5 star.

The unit was clean. I signed up online they never sent a gate code. So I go inside. There's only 1 person working and she insisted on only 1 person at a time. So I waited for half a hour for her to talk to some guy, when I said all I need is my gate code text. Then by the time I left there was a line of people outside in the heat. Hire more people and change your bs rules. She wouldn't even let in the person who came with me. There's plenty of room to stand 6 ft apart. I refused to check out a chart because I wasn't waiting how ever long it took to get back inside. Bad management. Then I text the number the sent the your unit is ready..they said you have to pay first. I already did. So get it together!! Hire people with a IQ above 90. Then to top it off when you enter with your car only one gate worked, so you had to reverse it through other cars to get out. What a fiasco all to pay top dollar for a unit. I'd go somewhere else

It was clean, well lit, secure, and climate controlled. It is a nice place to store whatever you need to.