Public Storage Self-Storage Units at 2421 N Black Canyon Hwy, Phoenix, AZ

Jessica was great today with setting me up with my storage she gave me the best deal it was :)

Awful they didn’t have someone there. I had to drive to another after waiting an hour outside public storage to get someone to come back to this public storage.

Jessica was so Nice's and help us a lot in our needs ,She show us couple of storage rooms and told us about the Labor Day discount

I Rita woulda like to share with you, you have an excellent employee Mckenze working for you. Thank You Rita Villalpando

If you're looking for a unit, go anywhere else. The complete lack of customer service is astonishing. I have just been trying to close the account. Leaving message for the "property manager" who doesn't respond and the 888 number just told me they already charged the next month's rent and can't refund it until the property manager responds.... it's not worth it. At $300+ a month for years the least you can do is have someone on property, or return a phone call.

Sabrina was very helpful! Went in to clean out a storage unit that won and she was polite, prompt and made it super easy! Thank you

Rebbeca was very helpful in creating my account. She showed my my storage unit. I have the unit for about a month and I will update my review again when my time is done to ensure an accurate review. I also like that the company kept her cool in the office.

Great customer services, even though with a few hiccups with the different online pricing and getting set up with gate code. Very helpful, respectful, customer service from my experience, glad to have been waited on with Rebecca, again 5 stars, 👍up !!!

Sabrina was professional yet personable . She is knowledgeable in her job making my downsizing to a smaller unit a stress free experience. Thank You

Rebecca was amazing and helpful.

Rebecca will always work with you and provides excellent customer service

Rebecca is awesome! Very friendly.

Rebecca helped me out a lot. With any little question I had to helping me find my storage, she was there. Thank you for all the help !

Shady place, no security, lazy management, looks like there are people living out of their rented unit. My unit got broken into. I didn't have proof, but I felt like I knew who it was. I spoke with management about it, and i swear it was like i was bothering them. The property manager, when i asked her name, said that company policy for security reasons tells them not to give their name. (The property manager said this) Two weeks later, with no access to my unit and not knowing if my unit was still beng vandalized, i was notified that the door was fixed. Apparently, whoever did this knows that their cameras dont work and that removing the door by popping it off the rails is fairly simple. When I spoke with management about it, it doesn't even look like they are trying to make it right. Well, it gets brought up to me by the other renter that management told them that I'm going around saying that they broke into my unit. Now that dosnt sound very professional and was not true I explained what I said and that if I had proof or any real anything to back up my paranoia of anything and everyone at that moment when all my personal belonging were rummaged through that it would have been known. So if you have a choice/option to rent somewhere else, it could still be with this company, just not this location i would really recommend that u do.

Very affordable and great customer service!

Rebecca assisted me with showing me where my unit was and how to unlock/lock my unit. Also showed how to use the app. And have me information that I might need.

I moved into the wrong unit thankfully Rebecca and Mathew were such great help they worked together to get me into a unit I would be happy with and I still got to keep the 1$ first month promo ... And that was a relief .. .. out of all storage places I have rented at . This location has by far been the most helpful and not so stressful.. Thank You Rebecca for knowing your stuff and Mathew being the help to carry it thru...

Love the people here they very clean and understanding.

I recently had a storage and the experience was great the manager Rebecca was really helpful 😉

Rebecca was very helpful… The units for very clean and we are really happy with the service and with the facility.

We’ve been here for a whole year and Rebecca is my go to person for help and concerns. She is extremely helpful and polite. Thank you so much for your time, your patience and your excellent service Rebecca. 😊

Desiree and Damien has been so helpful in helping me get set up with my new storage unit! Highly recommended! 5 star service! So far so good. Keep up the good work! 👍

Just signed up for public storage - great space and the property manager Albalese was so helpful and amazing !

Rebecca did a great job at helping me was very fast polite and always very welcoming had a great experience

Albalese at the front desk was super helpful! The unit is great, very clean and secure. 10/10

Albalere and Rebecca are awesome love their customer service skills very helpful

Love this place very secured and clean. thank you Albalese for the excellent service

Albalese thank you so much for your excellent service 👏 keep up the good work

Albalese was wonderful to work with! We had to switch units and she made the process so simple. Would highly recommend!

I needed to downsize my unit very quickly, and the help and customer service I received from Albalese was absolutely amazing!!! She was extremely nice and professional. She was able to find me a unit 2 spaces away from my current unit!!! I couldn't ask for anything else. I've been renting from this location for a long time and the property is always immaculate and the staff is wonderful and professional. I would definitely recommend this location for anyone needing a storage space.

I can never get a call back. No one is ever at the property. I've called at least ten times this month. Showed up a few. Still waiting since October 8th. If you're looking for somewhere reliable or communication, keep going. And they are raising the price, they don't hesitate to call me and my mother for they money but can't answer or return calls or be at the property. I will never ever rent from any of them again...

La persona k limpia da muy mal servicio ese lugar está sucio para mí yo k soy una persona de limpieza general está susio le Abla muy mal a uno como persona y. Reo k el respeto al derecho ageno es la paznunero store 254 mi hija lo rento

Rebecca was extremely helpful and polite, great customer service. Only negative was the creepy hallways not sufficient lighting felt like I was in a horror movie.

Nice rebbeca helpful

Clean, secure, easy to get to off the hwy. John in the office is polite, friendly and helpful.

Thank you Jon God bless !

John V, thank you for everything sir! Great service, no complaints!

Mckenze was friendly, informative and honest. They gave us all the information we needed to make a smart and affordable choice. Absolutely wonderful service 10/5!!

Makinze was great as uesal and they help me program so I can open the gate from my phone ya

McKenzie waited on me and she was excellent... 10 stars! I took a space and paid for seven months. She showed me around, walked me thru the process... and we got it done.

McKenze is amazing and the property is clean, would recommend friends.

We've been here for several years and needed the office's help with something. McKenzie was truly a godsend! She was so friendly and willing to help us right off the bat, truly making our problem her problem. We'd recently been considering changing locations, but the customer service McKenzie provided made us change our mind to stay put.

I was served at black canyon public storage and McKenzie was excellent and exceptional thank for the wonderful service.

McKenzie was extremely helpful thank you

Clean facility and McKenzie is awesome

Good storage. Need your own lighting for your unit. Very happy with location, price and hours.

McKenzie was very great helped me with all my problems that I had great work an great customer service

For what I pay, it's not the greatest I would say... First, they are no dollies to help move the items from care to your unit not even if your unit is in the second lot all the way in the back when there is only one entrance.. I have a heart/lung problem and it makes it hard for me to bring or take out anything.. second, I know it's not healthy for me to breath in this stuff, but unfortunately at the time I got this unit rented out was the closest and last min storage that I could find.. but there inside of the unit, the insulation in the wall it is not covered at all, the entire wall is open and Everytime I grab something out move something there insulation gets everywhere.. I had to rewash allot of my clothes and some I had to get ride of sure to not being able to completely remove the fiber glass stuck in them.. cuz Everytime I would wear it, it itches... I had told a worker here but apparently they don't care.. and today I came to storage after not coming a month and forgot my keys I came to the office to see if possible they could unlock it for me, since it is there lock and I would think they would Have a spear but at 4:40 pm there was absolutely no one in the officers or walking around. Thought they closed at 6.. I even called the office and no answer, left a voice message and still no response what so ever... If I could I would stop paying here and move somewhere else but did to my condition it's hard for me to do so much movement and work.. can't believe I haven't heard from them, and I've been sitting here by my unit and have gone multiple times to check if there back and nothing...

They tell you that you’ll only pay $1, then $30 and end up paying $120. They tell you promotion bs to get you in ☠️

This location has just been renovated. This location has very competitive rates.

This storage facility rocks. Helped me with 2 large units at last minute. Dave at the office helped me get everything squared away.

I'd recommend public storage. Dave goes above and beyond...

I really am satisfied with My visit with public storage I was greeted by the most awesome service I'm very happy with my experience and I highly recommend it to anyone looking for a new place to store. Thank you so much Dave 😊👍

This is a heartfelt shout-out to Dave at Public Storage I-17 & Thomas- he provided FANTASTIC customer service today when I really needed it! He's helpful, handy,, and has a great attitude! 10/10 Definitely Recommend 👍

MacKenzie is amazing and very helpful

McKenzie your'e the best girl!!! Thank you for helping me out & answering all my questions. I was having a not so good day. By the time i left here i was super happy with the customer service you provided 🙂

Dave A was very awesome and helpful!

My unit was burglarized with a facility over lock on it. The manager McKenzie was fully aware of who was burglarizing the unit. She's absolutely part of the theft.

Customer service is great the employee was wonderful he deserves a five-star and above he knows his job very well. His name is Dave his. Dave was wonderful he deserves a good raise.

Easy check in very friendly people in the office glad I picked this one

DO NOT use this facility!! used it for the summer and our unit was broken into. Personal items were rummaged through and taken. Thieves had time to choose they wanted. when brought attention to workers on duty, they seemed aware of the situation and did not call when it happened. It seemed as if they were involved with it as well. If you can find another place to store things safely. Do it! Dont use this place! No security cameras!

I gave this place a 5 stars because of the amazing assistant that I get every time I come to the property. The manger is just all ways nice and answers all my questions. Thank you to Mckenze for making this experience so quick and easy for me and husband 👍

Mckenzze and dave and ashley have great customer service and made me smile

Mckenzie and Deandre were excellent. I have purchased many storage units at auction and this was Wi-Fi and my best experience.

Mckemze was great and helpful. She is officant in knowledgeable of my storage space and the property. She was prompt with calling me back and helping me solve my issues.

I had an awesome customer service from McKenzie. Very helpful

Customer service was great when i rented in March, now the office is hardly open, you can't get a cart without going in the office. The property inside and out is filthy. The doors are always broke. My daughter's unit was broken into the beginning of June they locked het out for being late. Terrible location to rent from

Cheyanne was awesome!!

Mckenze helped me set up my online account and the app because I'm not tech savvy thank you for hiring great people

Mckenzie was very helpful for me and good with information.

clean facilities great management safe reliable storage no bugs love McKenzie to death..

McKenzie has great customer service, always makes sure my stuff is secured.

MacKenzie is awesome and helpful need more like her

McKenzie Was great, she was very helpful and communicative if you need any help McKenzie can take care of it

Mackenze was extremely helpful

It’s good

Mckenzie has good service and verte nice

Just want to thank McKenzie Manager at Public storage including Dave her team welcomed me with a non bias smile. Dave gave me plenty of options in regards why you would want to store your belongings at Public Storage. The following day McKenzie Manager at Public picked up where Dave left off. Very professional in explaining how things work at Public Storage. Reminding me on how payments work including utilizing current promotion! Thanks to their professionalism and product knowledge I will refer my friends and family!

David was really helpful and professional. Definitely is an easy process to lease. Thanks for your help David

McKenzie was great. Company policy should be to inform about full cost including insurance up front.

Great !

This storage facility is corrupt. My unit is repetitively burglarized with manager's deleting the footage. I have a million plus dollars in my belongings stolen. I cannot get there corporate office to contact me in regards to these crimes. Sadly I had a overlook on both units, meaning the facility manager would have to physically remove the lock for the individuals to access my unit and steal my belongings. And let them into the facility property.

I can’t say enough great things about Mckenze, and her team at this Public Storage location. Mckenze was always courteous, knowledgeable, and was very helpful during my time renting a unit there. She was incredibly helpful and caring in my effort to vacate my unit as I have very difficult mobility challenges. I’m very grateful, to say the least. I say give them a call and ask for Mckenze.

Mckenzie is great through polite fast and efficent

MS Mickenzie office associate was very polite and patient.

I was alerted via email of the rate increase, so I called to get more information as to why the rate was going up! I spoke with Jesse who was knowledgeable and understood my reason for asking. Jesse was able to get the issue resolved with a work around that was within company policy. I appreciate him going the extra mile. He even followed up with a courtesy call letting me know it had been approved via upper management.

Mckenze did just an amazing job and made it super easy and fast. I recommend this place to everyone in need of storage!!!

Beth and Cheyenne are awesome

Had a unit there for almost 2 yrs. Staff has always been good to me. I've had some struggles with getting removed from autopay which was annoying but the staff has been bad about it. Has a full loop facility so you don't have to ever turn around. Not a 24hr location.

McKenzie at the black canyon highway location was amazing! Was super helpful and happy to help my wife and I. •McKenzie, Thank you for your great service we appreciate it.

Staff was AWESOME! McKenzie waited past her quitting time for me to arrive. This meant that check in took her to well past 5:30. She did this cheerfully, took time to walk me through the terms and the unit intself. I cannot overstate what exceptional customer service this really was. Because of her service I am now a lifetime customer. I wish I remembered her name. I will call tomorrow...she was THAT good. Well done public storage

The staff member Mckenzie she was very friendly and courteous she explained everything to me in detail and made the process for me to rent the storage unit very easy it was fast and easy with no problems I also enjoyed our conversation. Thank you Mckenzie for making my day much better.

I needed a storage unit ASAP. Day of. On a Sunday evening. I called public storage and got through to a call center. Michelle the c.s. Rep booked reserved and discounted a unit for me within minutes. 10 minutes after that McKenze from the black canyon hwy phx location called. Office was closing down. But The lovely and very kind McKenze held it down for me. She stayed after her shift was supposed to be wrapping up and very efficiency and professionally locked in my unit with a code, a key and some moving materials. Allll very reasonably priced. I don’t rent storage units regularly In comparison to Things like restaurants or cafes, but if I did. This would be my spot. Michelle C.s.r. McKenze Office/location tech!

Great customer service, very friendly and explained info sheet in detail

Mackenzie was very helpful in helping me find the right size storage unit.

Had a great experience hear at public storage. Shout out to McKenze for the great service!

Laurie was great, best customer service I’ve had in a long time . Friendly and very knowledgeable. I highly recommend public storage. She should get a raise.

Annie the manager was a pleasure and accommodating to work with! Highly recommended coming here.

Annie was extremely helpful and assisted me with a difficult situation. Saved me time money and a lot of headache. Thank you Annie!!!

Hey I had the best experience with Jacob helping me out with my paperwork and showing around and how to get into my set up and referral to storage genie

Annie was super nice and answered all my questions

Annie was the nicest costumer service person I’ve met (used a new storage places before). Everything was clean, there was easy access for the truck ramp, a restroom, a cleaning supplies closet, air conditioning. Everything I could want. Would recommend 100%.

This Public Storage is great. During my multiple trips to and from Montana while moving to Arizona, they allowed me to keep my trailer safe at the facility while I was gone. I was able to get my unit same day and it was ALSO the day I showed up in Phoenix which is impressive in and of itself (not to mention this is all happening during Covid Quarantine). I have been completely satisfied with my experiences with this outstanding business and would recommend them to anyone looking for a stress free storage unit rental location.

Jerry was very friendly and very helpful! Definitely an awesome experience and great price

Excelente con ""100'' Buen servicio del Sr julio

Ashley was the nicest person at the public storage! She helped me with everything I needed and answered all of my questions. Great customer service!

I literally had no other choice ... I set up a reservation for a storage unit and I gotten insurance as well. The property managers were nice but the presentation of the way the unit was given to me was not. Now I have to wash all my clothes because the unit I had smelt so horrible. It was garbage in my unit once I first arrived. Is that how you all give some people units? I'm confused on the review because I totally disagree with it. I didn't have a good experience with my unit it wasn't clean when I got it ! Not coming here anymore! Never, DISGUSTING

Ashley W is the best!! Customer service is on point, girl deserves a raise! ☺️😉🙌🏼

I went in and was having some problems figuring out my storage lock and I had Ashley assist me with it and she had made sure I completely understood how to do it and was comfortable with it! Thank you!

Cheyanne is on top her game as a Property Manager. With her options given allowed me to transfer units while saving me some money. Cheyanne will be missed at this location while at the same time wishing her much succes at her new location

Cheyanne was very helpful!! Super clear instructions and very friendly!

Cheyanne was very knowledgeable and getting a storage unit was a breeze! Thanks Cheyanne for your great service!

They didn’t want to give me an extension on my payment during this pandemic even though I’ve always been a good customer. They went ahead and waived my late fee so guess that helps

Cheyanne was so nice and very helpful ! Thank you❤️

Cheyenne is a very helpful worker fast and courtious !

Had a great experience with Ms McKenzie great service and fast service

I really been procrastinating on getting a storage however, within 30 minutes I had a storage unit. Process was fast, easy, and the staff that assisted me over the phone and in person we're very friendly and easy to work with. Thank you so much for giving me a space for my things temporarily. Definitely recommend going to this location

Laurie was very helpful and professional, thank you

Annie was fabulous today with her great customer service she gave me.

Good customer service from a women name annie she was nice process was short and good

Connie and Alexis were sensational ... quality people doing quality work. The facility was always clean. They were both extremely friendly and helpful. I was surprised at how cool it was in my storage building even during Phoenix hot times. The best thing Public Storage could do is to give Connie and Alexis a solid raise ... they are good for your business.

On site manager is great.

Good Facility.....Good Pricing...Connie was helpful....A little tricky to find....

Great deal on move in! Connie made the paperwork painless, we were done with entire process in minutes. Would recommend to friends.

Just moved into a storage unit at this location and the move in process was smooth and simple. Connie was very helpful and had called me before the move in day to answer any questions. The price was reasonable for us. Security on the property seems above average and I don't expect any problems there. My only complaint is that we moved in on the 5th of the month and I expected that our move out date would be on the fifth of the month we planned to move out but they informed me that we would have to be moved out by the last day of whatever month we are moving out. We needed the unit until the 3rd of our move out month, so this means we will have to pay for another month for just three days of use, so kinda annoying.

I had to get a storage due to accepting a job out of state. Alexis the lady in the office was very helpful I had a lot of questions she was very patient with me and answered all my questions thank you Alexis

Great customer service, Connie at the front desk made me feel welcome and is very helpful. I recommend this property for your storage needs.

This place is everage maintained by the most part, it's just below average. Don't rent there.

Connie was very helpful and nice. Would gladly do business with her in the future.

Made me my boyfriend feel welcome the property seems very secure That I don't have to worry about store in my stuff here And the staff was really helpful I made a reservation for one size and they ran out and they upgraded me for the same price very happy with my service

Connie make sure u stop and seeher if u want the best spot to keep your stuff secure shes really nice and shes makes you feel right at home

The lady up front Annie is nice customer service was good overall i had a great experience with her she is a nice lady let me know all i needed to know.

Thank you Connie for your customer service and help. Very kind and helpful!!

I used this facility from 2014-2020. I recently moved out to save monthly storage fees, which had climbed a good $40 over that time period. It was simply not cost effective to stay there, so I re-strategized to eliminate the cost. Overall, the facility fit my needs. The customer service was satisfactory. Security was above average. My belongings were in the same condition as when I first moved in. Access was easy enough as long as I had my information handy. Alexis and Connie were friendly and accommodating on my move out, which was helpful. I have no real complaints outside of cost.

This facility is great. Connie is extremely helpful and knowledgeable. The facility is always clean inside and out. I would use them again in the future and would recommend to everyone I know.

Connie was great. Nice and clean. I wish your policy provided trash cans.

Lots of help! Very convenient! Thanks Alexis!

Great place! Alexis helped us out so much!

My experience at this location was absolutely the best experience I could have had. Me and my husband unfortunately needed a storage unit in a pinch and I just googled storage places near us. I made the reservation 30 minutes before they closed and Alexis the property manager was so ahhhhhmazing! We pulled in with 6 minutes to spare. She waited for us, she was super patient, she didn't rush us through the process, explained every detail thoroughly and was just a delight to deal with! We need more people like Alexis in retail customer service! 5 stars girlfriend.....and to public storage! Side note: The best part was there was no hidden B.S. it said it was $1 for the first month and it's really only $1 for the first month. They let u get your own lock and insurance..... I would recommend Public Storage and Alexis's location to all my friends and family!!! 😊👍👌🔐🚪💰

Connie is very sweet and helped me fine the best unit for my stuff. I really appreciated when she called me to let me know I didn’t place my locks on my storage right and someone could have got in. Don’t know how I did that lol but you can tell they actually walk the property to make sure things are secured. I would recommend this company and they have a great prices too! Thanks for everything Connie

Connie was great she helped me pick the right storage unit that would fit my needs. This facility is so clean they take pride in their units. I would highly recommend this place if you were looking to store your stuff

I will admit you get thrown off by the area for a minute but I got a GREAT price for huge unit. 10x15 I believe! And it was an inside unit, AC , and I saw the manager on multiple occasions always checking on all the units making sure they were locked. Management was professional and courteous. I would definitely come back here should I need a storage. Highly recommend!!

Great prices

Connie was very helpful.

It's ok other than than the *cylinder Locks" I was,"required" to purchase from public storage. Two locks at $20 a piece!!!

Excellent service. Very helpful and great customer service. Alexis is the best.

Connie is the sweetest individual I have met in a long time. She is thoughtful in conversation and service. We need more Connies.

Connie has been nothing but amazing, helpful and kind. Definitely worth using this location because of the care she puts into each experience.

Connie was the one that assisted me in getting my unit setup in a professional manner. I’m grateful for her service. Thank you once again.

Almost all reviews are fake. Was broken into at this place, zero care from any of the employees, no help etc, luckily all my stollen items are replaceable.

I am very happy with the service that Alexis has given me. She goes beyond expectations.

I was searching for a new storage facility for my belongings when I came across a deal on the internet . I filled out a reservation for a unit and within minutes I received a follow up confirmation call from Connie. She was cheerful and accommodating of my schedule to meet with her. Once there at the premises I realized I made a great choice. Connie was very helpful and showed me the unit price was great . Connie is a great representation of Public Storage . Reccomend this business to store your belongings.

Alexis was very friendly. She was very explanatory about the lease agreement. Efficient with her duties. She showed me the unit and was very helpful. Thank you, Alexis, for a pleasant, easy going rental of the unit at Public Storage.

Alexis was very helpful in getting my storage and friendly

The office staff is very helpful and kind especially Connie. Place is clean and the location is perfect!

Connie was very cordial and made the process easy and comfortable. She was very explanatory on setup and with good of humor! The price was very reasonable!!

VERY friendly staff!!

Fast and easy ! Thanks Angel for helping us !

Connie and Alexis was helpful

What a great place for storage! Fantastic clean and spacious. Customer service was courteous and professional. Easy move in process at a good rate! Thank you, Alexis!

Thank you Ms Alexis for the great customer service

Alexis is great she helped us get settled and made everything simple easy peasey. Thanks Alexis for all your help. And it's cheaper here than everywhere else I had gone. Awesome saved us money too. 😁

Great experience working with Alexis the property manager. I am a repeat customer at this location and am happy about my new arrangements and set-up. Thank you!

Alexis is amazing. We tried several times to get a payment done and finally were successfull.

alexis is a nice person very nice place to be I really Recommend for people to rent

Great service

Hi my name myesha and I like this public storage it's good to me and knows how to help u out with needed. And Connie is a very nice lady I like her a lot

A big thank you to Connie! Great costumer service and very helpful each time we go in.

It's great if your unit is inside. Too hot in phx

Alexis is great. She is help us a lot

Lexie is the bomb dot com. Rates are better than their local competitor. Secure, clean, and mostly all climate controlled. Insured and provides a pick proof lock. What more could you ask for?

Love the place. Connie was polite and courteous. Helped me find the perfect storage.

Fast and easy. Thanks for your help Alexis!

Awesome location!Great customer service everything was thoroughly explained by Alexis with courtesy and a great smile!Will recommend to others most definitely!Thank You Alexis your awesome!

Great customer service

Alexis was great.

I dealt with Connie and she was always very helpful and extremely pleasant. I would highly recommend her and any location she was associated with.

Pretty good group

Alexis was probably the most kind hearted and sweetest csr ive ever met i really appreciate you and your patience i hope you get a raise cause you deserve it

This is one of the cleanest storage facilities I’ve seen. The manager is efficient. It’s a air conditioned facility which really helps. Totally recommend.

Alexis was helpful!

Crackheads everywhere, the homeless live in some of the units.

great place great prices and climate controlled too. nice resident manager very helpful and great at her job. the location could be better though but not enough to keep me from continued rental at this storage unit.

Alexis is the best 1 at public storage very professional and helpful!! I Would definitely recommed to friends and family.

Great location and awesome staff! Very helpful and friendly!!

This is a great place to rent a storage, it’s very clean . I drove in from Los Angeles, I spoke with Connie before getting here. When I met her in person she was very polite. Her customer service was on point. I would definitely recommend this storage facility.... Very pleased.... Thanks Connie....

I went into the office to see what units were available at public storage. I spoke with a Ms. Connie. She was very friendly and helpful and knew her job well! She answered all my questions! The property was clean. Thank you for all you help Ms. Connie. I hope your Boss gives you a raise! People need more employees like you to work in customer service! Job well done!

Alexis was amazing at helping us move in! Gave us detailed information as well as great customer service! We been here for a few months and never ran into any problems.

Nice place. Didn’t have the size I needed but will keep an eye out. Thanks Alexis!

Great experience, alexis and nick help me a lot getting my new storage, process went very smooth and I appreciate their help! Thank you both!

My daughter who is attending GCU, needed a storage unit for summer and the 10x5 we got is perfect. Property seems safe and secure the management team (Alexis) was a tremendous help. It's was a pleasure doing business with Public Storage.

I've been here for quite a few months. And would like to give a shout out to the manager Alexis.She never hesitates. Always willing to help. Always w a big smile and help u figure things out. She is a great people person. Attitude always on point. Just want to say ty.

Alexis & Connie. Thank You! You guys ( Ladies) are great. I've always walked away very happy. See ya next month

Pleasant

Ashley was amazing! Very bubbly personality and answered any questions we may have. She explained everything really well and made us feel welcomed. Definitely will be recommending this place!

Connie was exceptional - She was kind and very thorough in her information- Super helpful and was very patient! Great experience- Thank you Connie-

Hi this is Victor and ermma Duran . We have been treated great by Ms.Connie she has always treated us fair and has gone beyond her work duty to make sure that we get what we need. She is a great person. Thank you public storage for hiring people like her.

Alexis was awesome!

Can be a bit difficult to locate at first but otherwise a good location that keeps your valuables safe.

Thank you connie great customer service fast and friendly thank you

When you have to move out but no where to go come down to see Connie at public storage!!!

Enormous improvement over the last 3-4 years. The facility is good and the staff members have become very easy to work with. I would do it again.

Tina was very sweet and down to earth she did not sound like a robott lol!!! Thank you For all your help Tina!! Oh and thank you for telling us about that plastic wrap (our little inside joke) LOL!!!!

I've been to alot of other storage facilities I have to say that Connie and all the staff at this location are very helpful and did every thing they could to save me the most and everbody wants to save when they can. All around nice job. And again a big THANK YOU TO CONNIE. She was even able to find a microwave when I needed one. Thanks again Connie. Thats what I call personal care above and beyond.

It Was Truly An Absolute Pleasure Doing Business With Public Storage On N.Black Canyon Hwy, Connie Was Very Helpful. The Tour Of The Property Was Very Clean And Well Kept. Me And My Mother Were Very Happy, Really Glad That The Property Sold Locks To Avoid Us Having To Drive Around After A Long Day Of Moving. The Process Was Very Smooth. Thanks Again Connie & Public Storage.

Connie is exceptional to work with! The property was kept clean.

Connie at public storage was a delight to work with and handled all my storage needs in a timely and a professional manner. Thank you Connie!

All I can say about Public Storage on Black Canyon Hwy ... is they are impeccable. And Connie .... the absolute best. Great value - Exceptional customer experience !!! Highly recommend.

Clean secure storage. Friendly employees. No complaints.

I had many questions and my sales lady Deanna was very helpful and knowledgeable. I would highly recommend my family to come to this location.

Nice clean place. Staff was helpful. Showed me all my options. I've used them before so I just came back to them.

Connie is a great employee hard working and helpful to the customers also easy to talk to

Went into public storage location right off the black canyon hwy.! Facility looks great & clean! The staff were a ton of help and they assured this process would go along smoothly! Thank you Connie & Alexis

Alexis is a great wonderful helpful lady

Easy payments and awesome customer service. They get you in and out in less than half an hour!

Connie, Alexis

Alexis was very helpful with obtaining the right storage for me

I’ve received the best customer service by Alexis and the storage unit fits my needs as well as the price. Best experience thus far with a storage unit.

Connie was so helpful. She helped us get the right storage for our stuff and keep it within budget. She is very Knowledgeable and very funny. She made the whole process enjoyable. Thank you Connie for all your help.

I have done business with the Black Canyon location for about 6 months and working with them has been great. Alexis is very sweet and always on a roll. Excuse my language but I think she does a damn good job!! Always professional and will not hold you up. My time here has been nice thus far.

Had great customer service. Really helped out with everything.. thank you Alexis!!

Was there helping a friend clean out his storage unit and the attendant Alexis was very helpful when I asked for some help with the bathroom and giving me a trash bag for the wet moving blankets that got wet during the weekend monsoon.

Connie is a super star. Very friendly and easy to understand! Made getting a unit from her was stress free and easy going! Will be coming here for all future needs!

Thanks to Connie and Alexis for being wonderful help!! Love this place!! 💖

Connie was extremely awesome!!! She went way above and beyond and spent a lot of time with me to help ensure I got the best price and perfect sized unit for my needs.

Very satisfied! Great customer service and extremely personable and friendly property managers. I highly recommend this Public Storage Location to any and everyone in the valley looking for storage units to rent out monthly.

Rockstar friendly service. I was locked out of the unit, Alexis informed me how the process works gave me several phone numbers I can call to get the locks unlocked and in 20 minutes I was ready. She was friendly and helpful throughout and during the checkout process. Would highly recommend this space and Alexis in particular.

I have had several units here over the last 10 years and Alexis and Connie are the best people around and when you ask them for anything to make your storage experience better they are right there to help you along the way !!! Awesome people and awesome facility - Thank you Connie and Alexis you are Awesome !!!

Thank you public storage for making things easy and convient. This location is great for me. Manager Alexis is very professional and helpful. your carts are very helpful aswell. Will definately recommend this location.

Great customer service, very helpful and knowledgeable.

The facility was very clean, the property manager Connie helped me so much,Connie answered every question I had, she was very customer service friendly,very easy to talk too. Public Storage needs to give "kudos" to Connie for a job well done! P.S. Thank you for your service!

Thank you Connie you were so helpful informative and sweet!

Connie was AMAZING. I can’t say enough about her creative problem solving, generosity, fantastic attitude, and good spirit! She was the first person I interacted with in Arizona when I moved here, and worked tirelessly and far beyond the call of duty to make sure that I could leave all of my belongings securely in Arizona before having to leave for a work trip the very next morning. I can’t thank her enough. I’ve heard horror stories about different storage units, but after this I will first, foremost, and always go to Public Storage. DON’T MISS OUT. I really had low expectations for what self-storage would be like (maybe akin to a dentist? But sweatier?) but this made it all a breeze. THANK YOU THANK YOU THANK YOU.

Alexis was verry helpfull and we were verry please with customer service and property was nice and cleaned thank you verry much

Alexis was amazing, gave me a good deal on a space, and was very nice. The property is very well maintainced, reasonably priced, and security has improved by far. Thank you

The management at this location has always been friendly and helpful. Today, Connie and Alexis were kind enough to stay open so I could grab something quickly from my unit after I rushed from work and made it just before they would normally close. Four stars because I wasn’t aware or told that PS pricing was structured for shorterm contracts when I signed my initial agreement. After 6 months, my pricing went way up and it was very difficult to get any reduction at all. The regional director was unwilling to negotiate a long-term rate with me (they straight up ignored my request for a call to discuss it). I need long-term storage so I’ll have to find an alternative solution and move again before the next rate hike (which will cost even more money). I would have preferred to know when the rates would go up and by how much before moving in. If I had, I would have gone with a company that offered long term rates. So, I’m grateful for the local management’s support but Public Storage corporate will ultimately lose my business by not offering long-term storage pricing options or being clear about that upfront.

I’ve had a wonderful experience here at this facility , the service is great.. They really know how to make you feel comfortable . Alexis was very helpful and the most sweetest person I’ve met , she helped me with all my needs and space I needed . I definitely would recommend this to my friends.

I've had a wonderful experience here at this facility. Staff is very professional. Manager Alexis is very helpful. Good place to store.

Very nice and clean. Lady at front desk connie was nice

Bad place they sold my social security

Alexis, was a great help as your employees. I thank her for her help.

I am not happy with Public Storage as a company. With price increases and shortened access hours I was angry and worried about getting moved out. When it is summer in Arizona starting at 9:30 am is not ideal. But.....the property manager, Alexis, was WONDERFUL! Alexis did everything in her power to make my move out experience go well. Alexis was very kind and helpful. She offered above and beyond excellent customer service. Without her my move out would have not gone well at all. Thank you for all of your help Alexis!

Alexis was helpful and a good manager

I wouldn't trust them to secure a toilet!!! Only after i went into the office and specifically told them NOONE is to be in my storage except for the other person on my account, they did NOT let that person in but they talked to face to face and allowed a thief inside my unit. Needless to say, he took everything and they did nothing about it but wanted verification for the one person on the account to get in my unit...why didnt they require a verification for the thief whom i specifically told them he was NOT allowed in...AND they still want me to pay an outrageous amount for what was left behind which was garbage. NOT recommended to even a dog!!! They are lucky I dont sue them...on second thought, maybe thats what I'll do. You would be a fool to rent from these high priced morons!

Connie was very professional!

Its okay

Good place. 2nd time I rented from this place.

Thank you Ms. Connie for all your help this afternoon! We appreciation your kindness!

Alexis is awesome! All the beauty!

Connie in the front office rocks. So helpful and knowledgeable. Helped us find and get fully set up.

Alixs was really helpful and kind

This service is great.. They really know how to make you feel comfortable with leaving your personal belongings. Connie is very knowledable with space, pricing and always helpful when you need directions. I would recommend this to my friends.

Lady in the office, Connie is very nice. Property is clean and secure. Love that they have carts to help move our things.

The general manager Alexis is super sweet and very patient. The only reason I give it four stars is because you can only access your storage unit during the hours that someone is in the office which is not convenient for everyone.

Great customer service :)

Easy to use. The lady was very helpful and and very informative.

We needed a storage and this was the place to rent! Facility is clean and secure. Manager was very helpful & professional. So glad we decided on PS! Wish the access hours were different but it works! Thanks Alexis!

Ashley was awesome!!!!!

This was easy. Thanks alot

Ashley did an amazing job and explained everything clearly!!

Kind of angry right now. Might be the websites fault, but on the website it says this locations gates open at 6am but their offices open at 0930. I got here at 8 with some printed out sign on the gate saying the gate opens at 0930. They need to update their info.

Ashley was very friendly

They got us a great deal, amazing!

Alexis is amazing! I was supposed to have a district manager call me to answer a question I had, he never did and Alexis solved my issue, no problem!

Alexis was great help

Alexis is DANG AWESOME!!! She has went out of her way many times to get what i need and then some. Great place to store!!

Is this facility have 24 hour access

Today we moved our stuff in our unit and Alexis , the property manager was there to lend a hand with a cart. Very professional and knowledgeable. Glad we chose public storage. Thanks Alexis!

Alexis was very nice and helpful. she explained everything to me and helped me with a cart to move my things. highly recommend this location based on her customee service! thanks again Alexis.

Got helped by alexis she bent over backwords for me great customer service!

Great customer service, Alexis was very helpful.

Ashley was extremely quick and pleasant. I greatly appreciated her service and ability to get me in my unit quickly!

Ashley was very professional, cheerful, and very efficient and proficient in her position.

Staff (Ashley) are very nice every time i have a question. Cheap large storage space (some with lights). Only complaint is that they no longer have the carts to help move your items.

I was able to book this place a couple of days before with ease and today when I arrived on my move in date I was able to get assistance with getting in through the gate with my code and accessed my reserved space with no problems. I would recommend this location to anyone in the area looking to store their items.

Great service

The rep that I talked to on the phone was very helpful and extremely professional. However, when I arrived to complete my reservation, they hit me with a bunch of additional charges. Naturally I became upset because I wasn't informed of the charges beforehand. Although the charges were necessary, I wouldn't have been so upset if they had been upfront about the charges. I was told they are not allowed to tell consumers about those charges over the phone. It's basically a sticker shock situation. I thought I was getting a good deal because of the special. Of course, they recouped those charges by hitting me up for more.

Alex is great job with getting my storage unit today

Ashley was awesome and made the process easy

My storage space has been broken in too. I dont feel safe to store my stuff on there anymore. My unit was not covered by the cctv cameras. They were not able to capture a video of the incident.

Best customer service in town is from Ashley at Public Storage. Staff is kind, friendly and knowledgeable.

Ashley gave Great service

Verry help full friendly manager Ashley Fully recommend

Kate is great my experience with her she runs a great property she keeps the grounds clean she's very helpful she's always there when you need or if it wasn't for Kate I probably wouldn't use Public Storage

Ashley was super awesome. She was willing to walk with me and take a gander at a few different storage units. She wanted to make sure i got the storage unit that fits my needs. She was very friendly and i would like to have her help me again if I need.

Ashley was very kind, patient and helpful!

Great customer service!!!! Even stayed late to help me get settled in!!!!!

Great place, clean Ashley is really nice, went out of her way to help us when we couldn't get our code to work and fixed the problem guickly. Shes a gem Public Storage is lucky to have employees like her.

Very friendly - a little disappointed about limited hours until 6pm but have been told they will extend those.

Very professional and helpful!!!!

Very good

Ashley is so nice and knows her stuff!! I'm excited to be renting here!

My experience is not good. I waited a week before my unit was accessible (I had to call everyday because no one ever called me back). Then I called for 3 weeks and kept going to the office in order for them to change my monthly rate (I am suppose to pay at least $20 less) and it is still not fixed. Now I am out of the US (I can not call) and they do not answer my emails. I do not know what to do.

Cierra was very nice and helpful.

Cierra was very friendly and knowledgable

Great experience

Was very helpful in a very stressful time ! Gave us a great deal and answered any questions we had ! Thank you

The store manager made everything convent and assisted with all the questions I had.

Great

Cierra was wonderful hep

Devin and cherry were awsome and gave me quality service. Happy happy.thx public storage

Very friendly!! Cierra was very helpful!!

The prices are reasonable and great staff, very friendly n willing to help you.

Their storage is nice but when I call them they never answer their phones

Cierra was awesome super nice

Quick and Easy good deals Joe is super cool talk to this guy for a storage.

Joe was awesome! Helped out a lot!

Great Service from Tiffany and Alex

All ways organized

Great service great people lots of help

Had a fast a great expericane with Kate excellent service .

My Wonderful experience with this property far surpasses all the other competitors. Many thanks and appreciation for the unbelievable move-in rate and cleanliness of this property. Wonderful experience! Trenna Morris

Awesome Sauce!!! Joe at McDowell was super helpful

Joe was very helpful and efficient. A pleasure.

Kool place with joe

Great service from Joe. Clean and excellent customer service!

Joe is AWESOME

Fast and efficient.

Joe was very friendly and helpful. I got a spot with no hassle. Great guy to go to for any storage needs.