Public Storage Self-Storage Units at 841 E Jefferson St, Phoenix, AZ

Sabrina set up my storage unit today and went above and beyond! I’m glad I chose Public Storage here in Phoenix :) thanks Sabrina!

Martha was very helpful and a pleasure to do business with.

Good experience, very clean, huge parking. Sabrina is a great!!! She helped me with storage location, gave me a map, and walk with me to show me where my space is located. Best experience ever! Thank you Sabrina 🌹

Sabrina

Meant to do this earlier but I came in today on a whim and was curious about prices and how things worked and Sabrina did an absolute amazing job !! She answered all my questions and was a total sweetheart!!

Wonderful place ,Sabrina Does an amazing job keeping up with this place

Thank you Martha.

Amazing with customer service. I have never had any problems just yet and hope it stays that way. I feel comfortable being alone here while in my unit. I really love how they keep the place clean when people just try to destroy it. They are on top of there A game.

Alicia Lockhart Two young ladies were very helpful. Sabrina and Deanna provided very professional and efficient customer service along with helping me unload last few items before closing. Would recommend anyone to use this location.

Sabrina was awesome she went above and beyond to make sure me and my roommates had everything and also cover everything that was needed

Great experience!

The only problem is they let a lot of ppl in there that shouldn't be

No manager on site and no response to phone numbers on web site or as posted on the office door

Awesome service.! The ladies were friendly, fast, and super efficient with their service.!

Sabrina was an amazing tourist she explained everything to me in detail and answered all my questions.

I want to say thank you guys for your services for the young lady are front that was assisting me on today August the 23rd 2023 she was a blessing she was a sweetheart and I'm so grateful that she was assisting me the way that she was definitely with my children as well kudos to Sabrina ~❤️

Great experience. Sabrina was helpful, friendly and accommodating.

Deanna was extremely helpful. I shopped around, and this facility is much better. It's clean, has cold ac, is very clean, and has many different size units to choose from.

Every one was friendly and facility was very clean.

Ben and Deanna are extremely nice and helpful. Will recommend them to all my friends.

Great place or clean

Very nice staff. I would definitely recommend using the Phoenix Public Storage at 841 e Jefferson st.

I went to public storage yesterday evening, and i was helped by Deanna. 10/10 service!!! Thank you Deanna for making my experience so much better.

Ben and Deanna here at Public Storage have helped me through so much! I have been storing here for some time and each time they make the experience a 10/10. Couldn’t ask for better, thank you Deanna and Ben!

Heard about this storage place from a friend and didn’t think much of it. Came down and was helped by a nice lady named Deanna. She was wonderful and helped me through my entire move in. The place is clean and secure. All these bad reviews are the doing of the individual leaving the bad review!

Staff here is friendly, knowledgeable and helpful. Cameras above unit to make sure your stuff is safe! They are very aware and called us when our storage unit was locked improperly. Water fountains are available in case you get thirsty while loading. Building is clean and air conditioned. Definitely recommend!!

Amazing customer service! An employee named Deanna helped me out, walked me through everything, and explained the process very well. If I could rate higher I would!

Deanna and Ben are the best! This is by far the best Storage place you can go to!

Thnx Ben, you were very kind when I needed assistance very efficient as well. I can't thank you enough 🙏

Staff is awesome too bad prices were raised so I'm getting my stuff out this month

Seem-less experience. The staff were super helpful, informative, and found me the perfect solution for my needs. Deanna and Ben were really pleasant and made it a pain free experience.

Does an amazing job?

Deanna was so awesome

Great and friendly service.

Storage units are the batcaves of the homeless. Beware peeps leaving door ajar as they like to sneek in and smoke their dope, avoiding all the people they owe. The staff is doing all they can to peovide a safe experience for all.

Deanna was phenomenal. Walked through everything for my unit, showed me the space, and I was done in like 20 minutes. The place is clean as well, carts are being secured which makes sure they don’t get stolen. Couldn’t ask for better, thank you.

Clean, cool and accessible

It's decent overall. Three stars for two reasons. 1. You have to put in the code every time you enter the building. Not easy to put in a nine digit code with a 75 pound box in your arms. 2. They say that they have carts to move your stuff in or out but the carts are always "mysteriously missing". 200 bucks at Harbor Freight could solve that. Probably both problems could be solved with a 200 dollar trip to Harbor Freight for the owners.

Recently moved in to a storage unit at this facility. It wasn't quite big enough for me so I transferred to an even larger one. Both Ben and Deanna were incredibly helpful with this and got me in the unit I wanted in no time! Pros: I haven't tested at all hours of the day, but I believe it is 24 hour access unlike several other storage units around town. There is an app that comes in pretty handy including a Bluetooth feature to open the access doors. They have units of all sizes and many available on the first floor. They also have elevator access if on the second floor. As mentioned above, the staff are very friendly! Cons: If you don't know your way around downtown, this facility can be tricky to get to. Jefferson is one way and the business access lane is separated by the light rail, so you better know when to get over. I usually just access it off of 9th Street and avoid all of this, but even still you have to know exactly where you are going and how to get there.

They told me it was private storage and I was not allowed to pilfer through the other units. Change your name you liars!

Ben and Deanna were super nice and professional.

Bought an auction unit here and Ben and Deanna were super nice and helpful.

I went today, and the service was phenomenal! I was helped by Dianna, and she made the experience 100x more enjoyable. Thanks public storage!

It's clean has good customer service

Catalytic converter was stolen from our RV here over the holidays. The contract makes them not liable for this, and they do not offer additional insurance on parking storage that covers this, so you are on your own. Manager Nicole was very nice and helpful, and notified me as soon as they discovered the theft. She was able to get me partial refund of rental, but was very little compared with the cost of the repair. I am happy with her customer service, but very disappointed that it happened on their property.

Clean and well run. I got a 5x5 locker. It has an endless ceiling and I stacked half a full sized van worth of belongings and still have room to spare.

Store manager Nicole was very helpful

Do not use this storage facility if you want to keep your things safe. I stored my car here and it was vandalized and the catalytic converter was stolen. On top of this the customer service here was the worst I have ever experienced. Lots of eye rolling and attitude at the fact I would inconvenience them by asking if they had security footage. In the end they told me they are not cops or the insurance company and nothing could be done.

Amazing customer service!! The front office worker Nicole was absolutely amazing. She reviewed with me all my options and the promotions that were available! She guided me to my storage unit with a very friendly tour. I would like to give a kudos to the other sales associate Diana, she was very friendly as well!

Deanna was such a pleasure to work with. She is patient, and is understanding to my situation. I highly recommend this location!

I'm sOrRY wE sOLd YoUR sTuFf" SHAME! You know what you did! Hope the judge throws the book at you!

Deana and Nichole were very helpful!

Deanna and Nichole were so helpful. I have been looking for a storage facility and they answered all of my questions. Would definitely recommend them!

Looking for Storage and was helped by Deanna. What a great employee! She went over and above to help me.

Good location and great staff! Deanna was very helpful and made everything so easy!

I was inquiring about a storage unit and Deanna helped me and answered my questions she was really helpful it was a great experience

I was helped by a nice girl , she was very respectful and kind answered all my questions. Thank you Deanna

Nicole was a great help. When i had any questions she answered them

The location on Jefferson is amazing. I went to a few locations to get some info and was hesitant until I spoke to a young lady named Nicole. She helped me pick the units that were perfect for what I needed. She helped me save money due to her expertise on the property. I would highly recommend this location to anyone and definitely contact Nicole. She made the process really easy for me and my family. 🙏🏼

Deanna was most helpful explaining their facility. She was professional, and has one of the most awesome smiles ever. She enjoys her job, I can tell. Rates are reasonable, and this facility is clean. I'd give more then 5 stars if it were possible

Deanna and Nicole made the process extremely easy! Property was clean!!! Would recommend!!!!!

Nicole and Deanna were very helpful!

Office hours say they are open till 6pm, but there is never anyone in the office to help, and there is never any sort of sign to alert customers when someone might be back. Received a late fee because no one was available to take my payment. Manager laughed in my face and said he was cutting locks instead of running the front counter This is the most unprofessional storage facility I've ever used and I will definitely be finding somewhere else to store my things. If I could give it no stars I would. DONT USE THIS FACILITY!! I wish I hadn't been in such a hurry when I picked this place.

Todo caminando muy bien para mi 😀

Nicole was amazinggg!!

Thank you so much for amazing service and knowing all the answers to all my questions A++++++ service!

Nicole was very helpful and didn't have any problem changing lockers at the last minute.

My reservation was first made the day before for the next day for the 5 by 5 unit on the first floor for Sunday.It was not.honored despite my leaving a message Sunday morning I was on my way and waiting at a.nearby cafe for a return call to hear there was someone to let me in.at the desk.When after an hour I went over anyway,I was told by Diane ( Deean?)she had just rented that unit and only a 5 by 10 was available on the fir st floor but since my first month was just $1 it woul cost the sameThen I a " courtesy" email a few days later for more money for Oct.

No space for vehicle or bike.

This facility storage facility is way too expensive just like them all I mean everything is getting out of control with storage facilities

Very good service! Thank you Dai

Albalese made sure my move out process was easy albalese is very helpful great services

Albalese made this place better keep her in this location it has more to do with her then the brand switch to cube to public 😉 thank you albalese

I was very pleased with the service that Dai provided me with today made it very pleasant and easy.

When we moved into this storage building over 5-1/2 years ago, it was Cube Smart. They were about as good as you could ever expect from a storage place. It changed to Public Storage 14 months ago and it has been awful ever since. I just changed to another storage place today to get as far away from them as possible. Issues: - Over the 4+ years that it was Cube Smart, they raised our costs by $40. Since Public Storage took over, they've raised our rates twice, for a total of almost $90 more. That's almost a 50% increase in a year. - They lock up the carts, (which Cube Smart never did), and if the manager isn't in the office, (which is quite often), you have no good way to get your heavy stuff into your unit. - When the manager is out, (which is very often), the office is locked and there is no sign letting you know when he'll be back. Today, we waited over a half-hour and it was long past lunch time. - The cleanliness of the place has gone completely off the rails since Public Storage took over. It's just not a place you want to be anymore. - There are two units near me where people are living. I see them at all hours of the day, including getting dressed in the corridors. This makes me wonder a lot about security. Do NOT rent from this place. There are many other better, cheaper places within the downtown Phoenix area.

Dai was great very friendly and very helpful. 10/10 stars

Jake was very helpful and nice, great customer experience!

As me and many others sit and wait for an attendant to open its doors even though it's over a half an hour past opening I couldn't help but share my experience. this placed was advertised to me at 200 a month with (first month free) none of that was true.. they charged me 350 a month for a unit way in the back. really thin hallways couldn't even fit my mattress or coffee table through. poor customer service. just all around bad. pick any where else for your storage needs. literally anywhere else would be better.

Locker way in the back on the 2 and floor bad knees & back. I was just helping a friend

Really expensive, however it's all air conditioned and the technology to access the building is definitely awesome.

Not great for several reasons. Big problem for me. won't accept direct over the phone payment. Have to pay a second, third party. Will accept in person card payment. Strange. Can pay over the phone but get charged ten extra dollars. Facility is ok but some spaces don't have a roof. Homeless people rent here I believe. Not surprising given this location. Guy who works the desk is not pleasant. Had t o report him. My roommate rents a space and is waiting for a call back about unpleasant encounter with Jake. Dropped off items late last evening. No open customer spaces. Lot was being used for ball park parking. Who is getting the parking fee collected for this? Entrance to facility was still in force.

This place is pretty busy, as expected in downtown. Jake was helpful walking me though the process and was friendly. Overall good first time experience!

Jake the Manager was awesome. He did not have what I needed, but found it at another location. Top notch guy and outfit

One of the MOST professional, friendly EXTREMELY stress free experiences I ever had with any rental company, and I'm 50 years, old! The gentleman at the front desk. was extra helpful. I went on line, did the lease, came in and paid, he took the time and showed me the map, told me where to park my vehicle and made sure I understood everything. I received a special first month rate, and was in and out. I parked my vehicle and was COMPLETELY satisfied. Any one needing rental spaces, I highly recommend this storage facility.

Amazing and so professional and quick!! This is my first time getting a storage unit it was quick and easy, well informed staff truly professional. So glad I pick This storage business and would recommend to anyone long as their is available units. Always call ahead but yes truly wonderful and so professional.

First time I’ve ever had to get a storage. I walked into this place with a headache! But Jake at the counter got us set in under 5mins and showed us the unit! I was there less then 10mins and he really took the stress out of this experience! Thank you Jake!

Nice and clean

Good clean, air conditioned area made it nice for moving in and out.

Jake is very helpful and friendly to work with.

Clean

Cheyenne was great, she was so helpful. Got me in and out in about 20min. If I am being honest she'd be the person I'd choose to deal with anytime I have office contact

Cheyenne was AMAZING!!! SHE WAS SO HELPFUL AND KNOWLEDGEABLE. She understood our needs and didn't try to oversell us space we didn't need. I would recommend the Jefferson St location all day everyday! Thanks Cheyenne!

Most amazing staff ever! At my most stressful moment I ended up laughing in tears instead of coming in with my own they are the most amazing proficient and compassionate team I've seen in a long time 20 Stars two thumbs up.... Namaste Jake and Cheyenne you made 20 22 a great year already and I'm not even there yet

Cheyanne, Was excellent in assisting me with all of my needs. Thanks so much

VERY upset with them. It has gone downhill since changing owners. I was there from 1030 to 630 emptying a big uhaul. First, the 10x20 i reserved turned out to be a 10x10, so wasted time at the counter changing that over. Then i found out they no longer have carts. I was counting on them to save a lot of time. Bathroom "out of order" but when i asked where the closest one was, they gave me wrong info, so they are obviously using it themselves. Prob said that to ward off the large number of homeless hanging out there, but i was obviously a Customer, having dealt with the switch an hour before. So, i had to leave with the uhaul to go find one open to the public, leaving my paid workers with nothing to unload for an hour. My room was ground floor, but at the opposite corner of the building. Soooo much time just walking between the door and the unit. That eve, my sister, who used to rent there informed me there is a door at that back corner. They never mentioned it. Could have saved me a lot of time and money. I will NEVER rent with them again.

Thank you Public Storage for being a safe place to store my belongings. Dave is by far one of the best employees who has helped me in every aspect from payments to helping me unload and carry heavy items. He always welcomes me with a big smile and great energy. Appreciate the business!

Dave was so helpful! Highly recommend!

Dave & Felicia were very helpful in the move in process, thank you!

Dave was pretty cool to work with, we got everything taken care of quickly and easily.

Cheyanne and Felicia are top notch. These two in the front office- assisted me in finding the perfect storage unit for my needs, with smiles on their faces. They represent Public Storage very well and I have and will be recommending this specific location because of them, to everyone I know!

WHAT IS THE COST?

Nastiest and unsafe place since public storage took over And homeless are living inside the facility Sitting in the halls also laying down. Don’t use this place. RV was also damaged.

Cheyenne was so informative and she has an amazing attitude you need more ppl like here.

There is already alot of stuff there and plenty of space to put it

Great service and clean facility

Clean and fair prices for rental and its safe and the people are friendly

Cheyanne was amazing. I had to rent 5 units with my team and she was patient and helpful. Thank you Cheyanne for all you do! I am so glad we picked this spot!

Price is hire, but you get what you pay for, they are fantastic in every area!!!!

Cheyanne is the super coolest person that works for public storage, really helpful and went out of her way to give us great customer service... thumbs up public storage for having cheyanne on your team...

Covenant location!

As I was waiting for my unit, there was a gentleman there who told us, that his unit had been broken into 2x. As I looked aroumd the facility, I did notice that they didn't have camaras installed. I also heard the employees say , they have "staged" storages... That means, when they go up for auction... They stage them, that means they have already been in it. I will never go back to u-Haul storages again! The reason being, the woman who had said that, is a manager at another location. So, it wasn't or isn't an isolated situation. SHAME ON YOU U-HAUL !!!

Used to be Cube Smart & I miss it. Entire vibe different now, customers leave trash around everywhere, have to leave ID to use carts - IF YOU'RE LUCKY TO FIND THE STAFF ON DUTY AT THE TIME

Cheyanne

Very good service Cheyenne was very helpful thank you very mutch

I left because it was a awful experience. I'm going thru a heavy & terrible divorce and some nights after sleeping in my car would go get fresh clothes from my storage & change there. Yes I understand you've got people attempting to live at their storage units and doing even worse things there but I was not one of them yet I was harassed by a female employee who even when I acknowledged what she had to say to me continued to ridicule me like she knew me, like I was one of those street urchins or drug users! A terrible experience that I can't honestly recommend to anyone that facility, that location. For over a week Management would just walk by and comment about the gross things that people were doing there (like leaving human waste in containers just sitting by units!) and yet do absolutely nothing about it. I wasn't there but 1 month & that was entirely too long with a team of employess like that! Most negative reviews are quickly removed, let's hope an honest one that's not vindictive won't be.

Cheyenne provided great service and definitely made the experience more enjoyable especially when it comes to the frustrations of packing and moving stuff around on a hot day. I really appreciate it and recommend this place to anyone in need of a storage and friendly customer service.

Cheyanne was awesome! She was very professional and helpful. She helped walk me through all my options to decide which was right for me.

Cheyenne was great over the phone with directions and information i needed. Once I arrived to the office she was patient and informative and very kind and friendly.

Very nice facility with multiple storage size options and a good sized elevator for moving stuff.

Cheyanne and Felicia Are very crafted and helping people secure their belongings. It was a pleasure to be serviced by these young women if you’re in the area check out public storage💯💯💯

Great team, great service. Would recommend!

Public Storage ,is where I store all my stuff ,I have my entire house in a 10 × 10 storage ,the staff are ,friendly ,helpful ,and knowlegdgable ,and can answer all your storage questions ,, and they keep this place spotless and prizes are fair ,so if you need storage space ,then public Storage is the spot

My experience was informative & most pleasant, Thank You to Cheyanne’s expertise.

Cheyene was great! She was very helpful & made our experience smooth & easy! She was very knowledgeable & informed us of everything. I definitely recommend this place for your storage needs!

Cheyanne was really nice and helpful!

Cheyenne was great. Was willing to show the space before deciding. Great help!

Very neat and clean facility. Great air conditioning too.

Cheyenne was a great associate very friendly and very informative.

Updated Cheyanne made my relocation from Iowa to AZ a positive experience. Thank you

Cheyanne was very helpful. Made the process smooth and got me in and out! She knew what questions to ask to ensure I got exactly what I needed! The facility was nice and clean as well! Highly recommend this location.

Cheyanne was super helpful in getting my unit set up and had great customer service.

Great service... Cheyanne made it super easy and fast. Thank you soo much Public Storage 🐐

Cheyanne was very knowledgeable and helpful would recommend. She’s awesome!!

I had the best customer service and experience from Cheyenne For it just being her 1st day on the job she knew and answered every question I had with ease and confidence. I had to go back and upgrade my storage unit. Everything was quick and easy. I highly recommend public storage on Jefferson hands down the best experience.

Great customer service! Thank you Chyanne*!

Angel was very helpful , she was very helpful. She was very professional, it was a very pleasant experience.

Clean and friendly

Great please really clean and McKenze’s was great helping me get set up.

Very cordial and all of the paper wok was ready to go.

I have only had my rental with them for 5 months and they have already raised my lease rate by over 15%. I can't speak to their staff as I signed my lease online and due to COVID protocols I was able to get all set up electronically. So at best I would say they are adequate and currently I am a bit disenchanted. Update on 4/8 Based on the response below showing a lack of tact and respect I can now say I have interacted with their staff and it hasn't improve my opinion of the company.

After showing up later than expected driving in from out of state... Orlander went above and beyond to help me. He stayed past business hours... into his personal time to make sure I was set up with a unit. Being able to fill it up that evening really meant a lot and helped tremendously in dealing with my specific situation. Thank you...!

Super helpful and efficient staff. Very nice facility. Great pricing. Orlando, Damon, Greg were all terrific.

Friendly service, clean facility.

Simply Movers support this storage and encouraging others to come patronize as well They offer a free rental truck for customers.

Great customer service and easy to use system. Very professional and highly recommend

Very friendly and helpful staff. The whole process of obtaining a storage unit was quick and painless. Thank you!

Damon moreno an olander petit3 are sum pretty good guys at cube smart on 841 east Jefferson st. they helped me out a lot on getting a storage unit Please come down an check them out

Great facility. Clean and easy to get to the units. The staff and management are wonderful! If you live in the downtown area, I would recommend using them.

The manager Orlander and the other gentleman were fantastic.

I love this store, and the most are the customer service; they are always ready to help, and they always recommend the best for you. Now I understand why they are number one in customer service!!! I am staying with them for life!

Everyone was very friendly and professional. We were able to preview the spot we rented for our car. They were knowledgeable about transportation options to and from the airport. We felt very comfortable leaving our car with them. We will definitely use them again.

Clean and secure premises. Friendly staff made move-in and move-out easy.

Clean & secure

Really appreciate the workers and their help into starting the process! I really liked the straightforwardly , but detailed information given, while being shown the place and a variety of options for me. Also, the place was very clean and I could tell the organization was excellent 👍

The process was easy the location was perfect and the staff were very helpful and attentive.

My daughter has a storage there. She's moving so I was helping. It's a really clean and nice storage building. People there are also really nice too. 😊

A typical modern style storage unit complex located in downtown Phoenix, just across the way from Chase Field, home of the Arizona Diamondbacks. Prices are slightly high but given the location, and short distance from where I reside is perfect for me.

I like the extra step safety measures for getting in and out of the storage to access my unit. I could go at night alone and feel completely safe. I didn't have any issues during the year I rented. Staff was always helpful.

The manager and staff are always friendly and professional.

Great customer service and no hidden agendas. Everything was in the up and up

The customer service performed by the employee at the location in Phoenix on Jefferson was outstanding. Greg Green was professional and personable. He answered all my questions and assisted me when needed.

The guys at the office were extremely helpful in accommodating Orlando Greg and Damien helped me out with everything I was extremely nervous about it because I've never used a storage facility before and they made everything is easy as pie as well as the rates are so fair and affordable Highly recommend highly highly recommend very clean place

Staff is so helpful!

Great customer service. Easy payment system. Convenient location.

Complicated to drive with semi trailer

Im happy with this storage facility and staff is really nice&helpful. I would definitely recommend Cubesmart to anyone

Damon was really professional and the transaction was simple. Clean spaces, lots of cameras. Highly recommend.

Wow! Awesome self storage place. Greg, Damon and Orlando all great, friendly, knowledgeable and helpful guys. Couldn’t have asked for a better storage place. Thanks guys!

Damon and Orlander 👍

Our company teaches sales, customer care and other aspects of business as well as offering consulting services so I really appreciate it when I run into a company or individual who displays all the attributes of what we teach. My recent experience with a young man named Damon was just such an example, he was very professional, helpful and displayed a ton of knowledge of what we needed! The facility was equally impressive in its cleanliness and setup. Damon's understanding and guidance where greatly appreciated and did allow us to find the right place and unit. Thank you!

I have appreciated working with Greg at the CubeSmart Self Storage location on Jefferson street. The self-storage units were in excellent condition and very easy to get to within a decent timeframe as well. I was able to rent a storage locker while being out of state as well and they worked with me and the needs I required. ***** Check in / setup process ***** Customer Service ***** Easy in-out location ***** Safe and secure location ***** Climate controlled I cannot say enough of how painless this was storing household items. Long term or short term monthly rates, you cannot go wrong here. Ask for Greg if he's available! FIVE STARS ACROSS THE BOARD! Keven Keeler Foley, AL, US

Greg really helped me out when I was in a pinch and had to find storage quick. He made sure I had everything I needed from the day I came in to the day I moved out. Thanks so much!

Great management. There was a small issue, and they dealt with it perfectly. Made me feel very comfortable.

Beyond Excellent Customer Service! Thank you Damon for your sincere patience. You made this process a smooth transition for me despite the mishaps on my part. Not only is the customer service awesome, the facility is clean and easily accessible. I feel comfortable knowing my things are safe and that you genuinely support customers.

CubeSmart=insane value! 300 bucks for two months, first floor and climate controlled? Ya they have fees on top but even then it was still a better overall cost vs. value than anything else I could find. Also- you can rent their moving truck for like 10 bucks with 50 miles for free. 🤯 I am super impressed and will tell everyone I know needing storage to go to you guys. Great work!

Excellent experience here to store a work vehicle, very professional and prompt service, exactly what we needed when we needed it. Thank you CubeSmart and thank you Damon!

I’ve had my stuff here for a year and am very happy. Staff is helpful and everything is always clean. They go above and beyond in customer service. I really recommend this place is you need a storage space!

I’ve had my stuff here for a year and am very happy. Staff is helpful and everything is always clean. They go above and beyond in customer service. I really recommend this place is you need a storage space.

Nice, clean and welcoming. Price a bit steep, especially during these times...it would seem they would be a bit more empathic, if only for a short period of time, to assist in the MANY hardships.

The staff is always helpful and kind.

Clean, well lit, the nicest storage unit in my experience. My only complaint is that I asked for a unit close to ASU main campus. They placed me in this facility, close to ASU Phoenix campus.

So far its been great. Customer service was excellent.

Love the workers. They can b friendly if u have a good attitude

Cause I'm bringing my two babies here,because of the significance of the price my guitars

Good customer service, clean facility, close to my home, affordable.

Im very pleased with mgmt and staff at CubeSmart😄

The CubeSmart Storage operator and manager was the nicest guy and really helped my mom and I out a lot. I very much appreciated the good service and friendly staff.

From 6 am til closing time this can be your home away from home. Excellent customer service.

Very professional staff. Facility is well lit and under security. If you need storage in down town Phoenix, please give this a very serious consideration.

Very close to downtown and exactly where I need to keep my biz equipment.

Nice clean grounds...good people

OMG Zack the store’s manager is soooooo wonderful I’d give him a rating of a million stars if it was an option.

Professional, clean and decent location. Greg was excellent, explained everything and made sure the door code worked for me since it didn't at first. Nice guy, cool to chat with for a minute, also informative. 👍

5 Star Rating. Excellent staff. Excellent storage facility. I had my unit for 2 years. Never an issue. Highly recommended.

The Jefferson location's staff was extremely helpful with my storage needs. They guided me through the various products available. I would recommend them to anybody who needs a storage unit.

So far so good, very nice employees at this location.

Easy access to extra storage in the area , easy to use at all times.

I am using the facility in Phoenix right next to the stadium. Had a very positive experience with Zack, the onsite manager there. Very helpful, professional and would definitely make me want to use their facility again. It was also a very clean and secure facility with great parking.

Greg is amazing. I already raved about him on my personal google maps review but he was so nice. He is the consulate professional and really takes pride in his work and in his facility. Its rare these days to find people who are as interested in you having a good experience as you are. He is a cut above thge rest. I feel safe have g my stuff stored here. You can eat off the floors the place is so clean.

Greg rules. Such a nice guy and the consummate professional. He takes his business very seriously but he is reasonable and he really helped me out. Everybody if you need the storage unit should come here it's good prices the place is clinically clean clean you can eat off the floor and I feel safe having my stuff there.

I love the manager at this location. He is very professional but at the same time very down to earth. He has gone above and beyond as far as an employee, even before he was in management. And throughout my experiences with a lot of businesses out there and their customer service is something that I pay attention to. Zack Garcia thank you for your services and customer service skills which are VERY badly needed in running a business today.

Good storage facility

meh they are ok and expensive

Reliable and safe. We store both autos and RV in Cube Smart.

Zack is very helpful, knowledgeable, and worked with my schedule. Great first experience! 5 stars

I recently had an issue with my credit card being repeatedly charged for a space (I was on auto pay) and I was forced to cancel the card. Local Management has yet to explain, never mind compensate us, for the extra charges, despite us threatening to sue! Requested the name and email of their regional manager but was rebuffed and stonewalled by the new manager at this location. I am in the process of calling and writing their CS department. Try to avoid auto pay here, despite having to pay on line every month being a hassle. It's a convenient location or I would have vacated ages ago! I have stored inventory at this and other storage facilities. This is by far the worst.

Zack was great, he even showed me how to tie a tie!

My mother had reserved a unit at the CubeSmart online on a Wednesday afternoon. After setting it up, she called and left a message to answer some questions she had. They called the next day to confirm everything and left a message on her cell phone since my mother was unable to answer. A few minutes later my mother called back and left a message to explain what was going to happen and to, again, to have someone answer a couple questions she had. No call back on Thursday. She called again on Friday - no answer - she left another message to hopefully get an answer to the same information. No call back on Friday. She called back on Saturday twice, left a message BOTH times to let them know that I was on my way and to hopefully, again, let them know the situation that I would be the one coming in, not her, and to get her questions answered. Upon arrival I walk in and was greeted my the manager. I told him I was there for the unit my mother reserved and without hesitation he RUDELY asked me "If your mom reserved it, why is she not here?". I explained to him that she had been calling and leaving messages for FOUR DAYS to explain who I was and the situation that she lives out of state and I would be the one dropping off the furniture from my deceased grandmothers house and she would be down in one month to pick-it up from the storage unit and drive it back to where she lives. His response was "We've been very busy this morning". I told him she's been leaving messages since Wednesday (not just 'this morning') and it's now Saturday! Not once was a phone call answered nor returned. His excuse again was "Well, we've been busy". To which I called my mother right then and there and explained to her "They were too busy to answer your phone call or call you back". I then proceeded to tell her they clearly didn't listen to their voicemails either because you'd know that I was the one coming in, and the gentleman in front of me, who is the manager mind you, is very very rude and has the worst attitude. He proceeded to tell me that it would all have to be in my name and my mother shouldn't have booked it under her name if she couldn't be here. AGAIN, had you returned our phone calls (or listened to your voicemails) this could have been avoided. I was disgusted by his lack of respect for me, a customer, and his ridiculous attitude. I understand a company is busy, however when you rudely tell a customer that we've been too busy to essentially listen to your voicemail and not call you back nor ever answer our phone for four days straight and to not offer one single apology in the end, especially being the manger, blows my mind. Needless to say I had an awful customer experience with this particular CubeSmart off 8th and Jefferson. Now, we've closed our unit, my mother went in person to pay the prorate for three days - she was not charged anything but the item she bought when she was there. Trying to make sure there is no mistake and that we are still not being charged for something we are not using. I've tried calling twice (during business hours) and emailed multiple times TO NO RESPONSE! Horrible HORRIBLE customer service.

Let me tell you... this place is great ! Zack whom I worked with is awesome. What an attitude. I wish more people had this work ethic and will. He and this business is an example to follow. I am and would recommend them to all. Also VERY clean. Thanks again for a great experience I will be a loyal customer.

Had a great customer service experience with CubeSmart today, they could not have gone more above and beyond to help me out. Glad to see that people still care about people!

1st Class Service and clean facility. John and team were responsive and friendly. Excellent location to downtown Phoenix and the Airport.

It a very nice storage safe and secure

Had a wonderful experience so far after moving in today. All thanks to the manager, Greg. He worked with me after I moved back my moving day and was really helpful, kind, professional throughout the move in. The location seems clean and orderly. Also being available to rent a truck basically almost for free is a high bonus.

Everyone is so helpful. The facility is clean and reasonably priced for the area. Check them out!

Great place

Great service, exactly what was advertised. Nice they have a free truck. Kudos to Greg! He was very pleasant, professional and helpful.

Clean place, easy location, friendly person, good rates. What more could you want.

I sure don't like the new wave of nickel and diming customers. The chilled water was always a nice feature, especially for those of us who pay extra for 24hr access. No more. Water is gone along with the cooler it was in. Sure as hell, no reduction in the rent...

Great, clean, nice staff

Rented a unit, very friendly., clean facility.

Friend has a storage unit here and compared to mine this place doesn't use the facilities space very well. A lot of wasted space.

Nice and friendly front desk staff, always willing to help, nice storage space with good a/c

Greg was awesome!

Greg was absolutely fantastic and we really appreciated all of his help during our move. He even stayed late (with zero complaints) because it took us longer to get everything out of the truck. I will recommend this place for sure and feel confident about leaving our prized possessions at CubeSmart.

I was accused of sleeping in my unit all because I when to my unit before they closed. A rep called me the next day accusing me of staying there after hours. I was in an out, the camera would have shown that but they didn’t even look at the camera. Just saw my code being entered. When I asked the rep about it, he just hung up. Never got a call back from the regional manager. I only got an apology because I called corporate. I wouldn’t recommend this place at all. God forbid you need something out of your unit at 9pm, they will just integrate.

Great support

We bought a unit, but the manager did not take the company lock off. Called the next day and asked him to take it off. Went that evening, because it's Arizona and it's hot, and lo and behold it's still there. Closed the next day for Easter. He cost us two extra days on a truck rental.

Manager John Yadron is truly a flop. I dont know what it is that he thinks ive done but he sent a whole squad of cops to my home. Be very careful, because what he assumes without any evidense just might get you arrested.

Great service! Great people!

Publicly ..... The best place, secured, organized.

Pretty much another storage, what can be said...

Great Place for storage! Great location 👍

John was VERY, VERY Pleasant and Helpful!! Thanks Again! Great service!

John & deron are awesome ! They met my expectations with my storage needs.. professional/knowledgeable & just all around great customer service..I would highly recommend this location if you need a storage in this area...very clean facility/convenient location

Different

I rated it 4 stars due to the fact the place is so huge I can never find my unit and the numbers of the units are so confusing (they had no method to there madness when numbering the units) don't ever go there if your in a hurry lol takes me 45 min just to find the silly thing! Other than that the service is fantastic, however never answer their phones either, or fill their water boxes. But the employees are really nice.

Great customer service, clean and easily accessible location!

John was amazing. He walked me through the process and helped me save a little money. This place was cheaper than any other company I looked at. Thanks

professional staff, great storage, great price. We were happy from the moment we arrived, and felt very re-assured with their 24/7 camera monitoring of our parked travel van. John really made us feel at home. Thank you! We'll be back

Smoothest customer service experience ever...Dharon is the best!

Good storage place hard to bring storage into

Perfect location for us near airport. Very professional customer service. I strongly recommand this place

Great location, very efficient staff and a clean facility.

Top notch staff, professional and courteous, with a warm and welcoming manager. Very clean and affordable (ONLINE SPECIALS!) with convenient locations for anyone in the phoenix area. I echo the advice of others when i say youre wasting your time shopping around. This is def the place.

CSR was polite and very helpful. The facility is clean and the storage units were decently priced.

Storage is fine but they sell their parking spaces for events at Chase Field so no parking for customers if there is an event that day. After talking to the manager she didn't care, they may be more in the parking lot business then they are in the storage business! Taking my storage needs elsewhere.

Trina was excellent and always a smile very friendly and knowledgeable.chris the newer employee was also courteous.

The manager Terina is the best!!! She is a true professional and she helped me get all set up with my 10x10 storage unit. She did a tour showing me how to access the gate and entry doors along with the best route to my unit. Today I moved in all of my items into storage and it was a breeze, especially being able to use the complimentary roller carts for heavier and large items. This place is clean and very secure. Big thanks to cubesmart and special thanks to the manager Terina!

A great experience! I worked with Dharon and he was top notch. I reserved a spot last minute and he was able to get me in, and I was able to meet with him, get the unit, and still make a flight all within 90 minutes. Thank you so much Dharon!

Friend of mine had contents of their entire storage unit pillaged and stolen. Stay clear!!!

Dharon was great. He was busy with a client when I arrived. The client needed a lot of attention. Dharon was very patient and helpful. He even stayed late to assist me. I really appreciate his patience.

I truly appreciate the help rovided. I got storage for my car while I get ready to move- great experience

Dharon is awesome! He helped me, showed me multiple units, answered all my questions and is a 5 star in customer service! Thank you for your help!

Climate controlled and cheaper than U-Haul.

It was a great experience

I lost my car registration which is necessary to park outside. The manager did everything she could, using a lot of creativity, to find a way for me to park, at least for the first few months. She bent over backwards to help, always with a smile. She is the greatest !!

Terina, made all the difference. Always helpful and courteous. You are only as good as your people!

Ok

How do I pick my size?

Do I need to pay to reserve a storage unit?

Very clean and air conditioning

When is my rent due Norma Ruxton

Besides being an awesome facility, the manager, Terina is the best! I have stored with her at 2 locations and she always has been! Together with Louis i have a pleasant experience all around!

That made moveing a lot easier..

Very clean and friendly

Great staff , it wis a joy to store my gear.

Doesn't matter who helps you.. They both are Awesome... I was in the hospital for an extended amount of time,.. They worked with me, even tho they didn't have to. That 2 person team is a refreshing change in today's grind. Didn't think that I'd be so pleased with a storage facility and the employees that keep it running... Very impressed to say the least!!! You'd be making a mistake if you went somewhere else. 5+ stars And RAISES!!! 🐼😁

CubeSmart is very clean and their employees are very respectful. Terina helped us and was very sweet. Would highly recommend.

Wow! I just love here this storage very much. I highly recommend to anyone who need professional storage, clean, friendly, easy acess, best location, everything is great here. Best for all. I cannot say enough how much I appreciate this facility. College Student go ahead as I am. Any one rent here after renting here you will love here. Thanks CubeSmart. at E. Jefferson St. Natalie

CubeSmart makes moving easier! We had great customer service with Tom. He was able to show us around the facility, showcase a few units for us, as well as get us a storage unit that day. We took advantage of two deals CubeSmart has going on, 15% off and first month free- all we had to pay was a one time application/setup fee! The facility is very clean, feels secure, and the complimentary cold, bottled water is really refreshing in Phoenix! I didn't think I could get excited about a storage unit but this new facility is pretty impressive.