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Public Storage Self-Storage Units at 841 E Jefferson St, Phoenix, AZ
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 47/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 47 /mo $ 57Best Price Label+ one-time $29 admin fee
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5'x7.5'Online only price$ 50/moSmall 5'x7.5'- elevator access
- climate controlled
- inside unit, rollup door
$ 50 /mo $ 61Best Price Label+ one-time $29 admin feeHurry! -
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5'x5'Online only price$ 54/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 54 /mo $ 65Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 59/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 59 /mo $ 64Best Price Label+ one-time $29 admin fee1 unit left! -
5'x12'Online only price$ 64/mo
Small 5'x12'- elevator access
- climate controlled
- inside unit, rollup door
$ 64 /mo $ 69Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 66/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 66 /mo $ 72Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 77/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, swing door
- enclosed
$ 77 /mo $ 82Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 85/moMedium 10'x12'- elevator access
- climate controlled
- inside unit, rollup door
$ 85 /mo $ 90Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 87/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 87 /mo $ 92Best Price Label+ one-time $29 admin fee
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12'x12'Online only price$ 89/moParking 12'x12'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 89 /mo $ 119Best Price Label+ one-time $29 admin fee1 unit left! -
7.5'x10'Online only price$ 95/moMedium 7.5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 95 /mo $ 107Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 164/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 164 /mo $ 195Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 200/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 200 /mo $ 238Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 275/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 275 /mo $ 345Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 305/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 305 /mo $ 383Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 334/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 334 /mo $ 420Best Price Label+ one-time $29 admin fee2 units left! -
10'x30'Online only price$ 409/moLarge 10'x30'- climate controlled
- outside unit, rollup door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 409 /mo $ 489Best Price Label+ one-time $29 admin fee2 units left!
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Reviews ( 464)
Angy was super helpful and professional. Thanks for all the help.
Everything is good cause when I needed a friend to store my stuff and understood I old school y manager Christian was patient and he did not get mad or upset with me he made want be there for my reasons and he's loyalty shined so the star I left one for him thanks for getting my storage I fell safe my stuff will be safe and the storage I had let the own team take my stuff and I paid for insurance and got evicted cause I was filing a t
heft report cheers for making fell I know you guys 👦 got y shit together God bless
I had a very friendly, courteous and professional experience with Christian @ Public Storage on East Jefferson Street in Phoenix Arizona. The facility and storage space is also very clean and well maintained. Highly recommend.
Went to my 1pm appointment and Christian was there offered his out standing service very respectful and very patient took my on tour was agreat experience here I recommend him for your service
Cristian was outstanding and very knowledgeable answered all my questions
Great location
Rachael was great in assisting with my rental! Thank you
Rachael did a great job with EVERYTHING! Very accommodating! 🫶🏆😊😇
If you need a storage unit definitely come here. And most definitely definitely definitely! Deal with Rachel, good God that lady is a savior and a fantastic human being. She will make sure you are taken care of and get you the deal that will work best with what you need! HEAR ME public storage, this lady needs a raise. She's the reason people come here, I found it from Google reviews and noticed the same thing so we came and were not disappointed in the slightest and we were having quite the hard time moving. She made the day much better and every time I've seen her since! Thank you Rachel!
Rachael did an amazing job helping me highly recommend 👍
Rachael was a great helo with my auction win!
Public Storage is a great place to store your belongings and is very helpful to me and they help me out the most when I need it I appreciate coming here big thanks to Rachel, Beck and Leticia
My move in date was February 21
I was planning to move items into my unit February 23. Upon arriving to the facility the front desk was empty. I was able to gain access into the building. However the problems started when I tried to gain access to my unit. The door is broken, lock was dented and impossible to get open & unable to gain access to my unit. I called customer service and was getting the run around. I simply cancelled the service and asked for a refund since I never moved into the unit and paid for nothing. The customer service agent said NO! So basically this company takes your money, has no customer service and does not deliver any service! What a joke and a scam. Save your money and go somewhere else :)
So far so good Burk did a great job helping me move in, very professional and helpful! Explained everything in detail, he was very informative and kind. Thank you!
There are No Adults in charge here. Not a single counter person gave me accurate information. They don't know anything, and yet know how to irreversibly screw up your reservations. I lost $100 first month free because my counter person screwed everything up, and then couldn't even explain what happened. Horrible experience. Shop elsewhere!
Rachel was a delight. Thank you for being friendly
Thank you Public Storage Yall Are Awesome The Way Rachael And Her 5 Star Customer Service Took Care Of Me And All My Needs, Storage Was Perfect Size Everything Went Well. Thank You Again.! She was and Still Is Amazing..!! 😉 J
These price hikes are predatory!!! Absolutely insane, I'm moving my stuff out asap!
I would never ever rent a unit from this company. After a year of consistent payment they neglect to speak with me directly regarding my unit being liquidated even before the 60 day mark. I was unable to make payment due to the fact i was out of country and when i attempted to contact them there was no attempt on their part to contact me back directly. I lost thousands of dollars of valuables in my unit and they offered me nothing in return, and frankly were quite rude when trying to sort out the matter. Absolutely terrible experience and customer service from start to finish with this company. Treat your customers better people.
D,Aundera good costumer service 👌 👏🏿
Rachael is extremely helpful, highly recommend using this location of public storage
Rachael assisted with my move out a pleasure storing here
I had the pleasure of working with Rachel and D’aundrea today. Let me tell you what, their customer service is unmatched, hands down best service I’ve ever had. If you have the chance to put your storage at this location, do yourself a favor and just do it. Thanks so much guys!
Big shout out to D’Aundrea for her awesome personality and can-do attitude!
Received the best service from D'Aundrea! She was able to help me address my questions and get me into a unit. While this was only a short term rental, if I ever need a storage unit again, I will definitely return here.
Public Storage Manager: D'Aundrea deserves recognition for her supreme customer service!!!
D’Aundrea, Very nice respectful funny good customer service explained everything perfectly she needs employee of every month 🩷
The two ladies that work Monday and just about all week an African American woman and a very cute Espanol gal have done me nothing but justice and are great employees. Give them a raise.
Thanks Rachael very informative and nice worker! Gave all the info I needed in order to rent here:)
Rachel helped me complete my rent my phone. She was delightful.
Great customer service and thank you to employee Rachael who helped me start out this storage and account.
Big shout out to d'aundrea for being so helpful. Great doing business here.
"Your relentless work ethic sets you apart. Thank you for consistently going above and beyond.” D'Aundrea 🐻
"Your strong work ethic and determination make you an invaluable asset to us all. Thank you for your hard work and perseverance." Latisha 🐨
"Your exceptional work ethic and willingness to put in the extra effort make a noticeable difference. Thank you for consistently giving your best." Rachael ✨
Sincerely..Mr.Sims
My Sister's Get It Done
Our company has a unit with Public Storage and we had new team members join who had to come into this Public Storage office to ask some questions about our contract etc. The two lovely ladies up front Rachael and D'Aundrea were beyond amazing, super helpful, and very professional. They helped us with all our needs and helped us secure a new lock. Thank you ladies!
Rachael is always a pleasure to assist and help with my questions thank you Rachael
Best one I been too, they keep it clean and keep me updated on important things. So I recommend them if you chose them! D’Aundrea
Had a pleasure on my visit to my unit today Rachel greeted me with a smile and addressed my concern. Thank you
Rachael and D'Aundrea helped me get resolved my storage issue taking care of and sent me with the water bottle on my way
I love this location thanks to Rachael for helping me out!! I am grateful thank you.
I've been renting here for a couple of months and have been helped a few times by D'Aundrea and Rachel. They're both very friendly, eager to assist, and have been able to answer any and all questions I've had. Greatly appreciated!
Rachael and D Andrea helped me gain access for my unit I forgot my number and they were great help!!
D’Aundrea was incredibly helpful getting our new account setup; super efficient and very kind. Made it quick and easy!
D’Aundrea Rachael are a great asset to this company. Thanks for the help ladies
D’Aundrea and Rachel were amazing! Thank you for the fabulous customer service!
Rachel assisted me today and was very kind . Grately appreciate her and her service . Thank you Rachel
D’Aundrea was SO helpful and attentive. She made moving out the storage unit a lot easier than I expected to be.
Love this facility . Super clean , easy in and out , good location downtown . and D’Aundrea went out of her way to help me out this evening 👌 Really appreciate it .
D’Aundrea specifically is great, let me use the bathroom.
Latisha is the bomb, service is top notch! You need storage come here 💯
RACHAEL AND LATISHA WAS VERY HELPFUL IN ASSISTING ME WITH MY QUESTIONS I WAS GIVING A TOUR VERY NICE AND TIDY I WILL BE RECOMMENDING OTHERS TO THIS LOCATION THANK YOU
I’ve had nothing but great experiences with my unit and the staff here. D’Aundrea and Rachel always take care of me!
Rented a storage today and got great assistance from Rachael and D Andrea they were very professional and helped with a great deal.
Steal my money $347.06 never received any money from you so you guys Steal from a veteran ho service this country for 12 years
D'Aundrea and Latisha are both amazing women with extraordinary customer service skills both fantastic listeners, exemplary efficient go getters who strive to make sure their customers are extremely well taken care of! I will definitely miss chatting with them when I move out! Keep up the amazing work ladies!!!
Other then that. You have or had some pretty amazing workers up until recently
Ms. Latisha was very professional with Darroniya Thomas and I ,
she was detailed and even went the extra mile to walk us to Tempe different units to view.
D'Aundrea was very helpful and made sure all of my needs were meet.
D’Aundrea was excellent with assisting me with my account. Thank you.
D'Aundrea was very helpful and pleasant person to talk to. I would recommend this place to anyone because of the great customer service alone.
A very clean and cool place to store your belongings.
I recently had the pleasure of being assisted by D’Aundrea, and I can't speak highly enough of her customer service. She was attentive, knowledgeable, and genuinely went above and beyond to ensure my needs were met. Her positive attitude and willingness to help made my experience not just satisfactory but truly enjoyable. D’Aundrea exemplifies what great customer service should be!
Customer’s be aware, between homeless ppl living inside this dwelling and the employees that have master keys to locks. I did have insurance but decided to cancel it. Well a lot of my belongings are missing. Clothes shoes dishes and power drills along with a bag of tools went missing from my storage. So ppl pay close attention to your storage unit and keep inventory of you belongings. I truly believe it was an inside job!!! It’s either raising rent w/o notice or your belongings come up missing.
I was locked out of my account for no apparent reason I sat to wait for a manager who never showed up I am 68 with a walker and heart problems after waiting for over 45min I gave up I tried calling and NEVER got assistance.i spoke with a person in chat that was absolutely useless.I need to speak to someone in corporate but cannot find them If anyone out there can get me access to someone PLEASE let me know ,I had Storquest before and had no issues.But they got their payment on time.for sure.
Went in with an issue and thanks to D'Aundrea it was addressed and she did more than I expected by helping me save money, now who doesn't love that?! Appreciate the service, will definitely recommend.
Appreciate the service and certainly amazed with how clean this facility is compared to others I've stored at. And lastly, D'Aundrea was a delight.
🌟 🌟 🌟 🌟 🌟
The customer service was disappointing. Despite arriving during business hours, the person at the counter didn’t open the door for me when I simply needed a trolley. As a result, I had to carry my storage items by hand, making three trips. After about 10 minutes, I noticed that the same person opened the door for another customer and provided them with a trolley. I’ve used this facility three times before without any issues, but this experience has been so frustrating that it will be my last time storing items here.
Awesome customer service, D’Aundrea was a great help assisting me with my move-out. Definitely will be back to this location when the time comes!
D Andrea was a real help to me and the storage was really clean
I had a great experience at this location. D'andrea was great and very helpful. I would recommend
Ray , or Sunshine as her name lived up to my expectation, made moving my things in so simple & smooth ! 10/10 would recommend. They care about the customers & i Love it ! Thank you Ray 🥰
D' Aundrea is an additional ⭐⭐⭐⭐⭐'s
Great service!
D’Aundrea was so nice and gentle, she took me to my storage so I don’t get lost and it was never rude.
Friendly staff and fast service, thank you D'Aundrea for the wonderful customer service!
Fast and easy process. Thank you for helping me find affordable storage for my belongings D'Aundrea, Great customer service!
D’Aundrea was so efficient and helpful. Showed me the unit, explained everything as we were on our way to look at it. We went back to the office and she signed me up, I swear it was like 5 minutes total! She was awesome!
I truly love and love ❤️ and respect Deanna for blessing me a wonderful storage unit.thank you so much Deanna you are a wonderful woman and loving blessing.
Deanna was amazing with answering all my questions and was very professional!
Had a very welcoming experience here. Thank you deanna for helping me with all my storage needs.
I want to express my appreciation for the great service that I experienced during my visit here. I was greeted by the managers and was assisted right away by Daundrea. I had many questions in regards to renting, she was very patient and thorough with explaining information to help me better understand what I needed to know. So now, when I am ready to rent, it will be here.
Thank you.
Thank you so much Deanna for assisting me with getting a unit for my son who is in college. The process was seamless, the property was clean, and the customer service was phenomenal. We have gone to this Public Storage every summer for my son and have never had any issues.
I’ve rented many storage units for business purposes & this Public Storage has to be the best one I’ve had, due to the staff - they are truly so helpful & very friendly. Special thanks to Deanna for always answering my questions!
Our storage unit was broken into and robbed within 6 weeks of renting. We later found out 3 other renters were also broken into. Despite having cameras everywhere, they were unable to find any video footage. Unfortunate to say the least, but on the bright side the alleged thief was caught and is now in jail. I would not recommend this facility due to our experience.
I came to public storage looking for new storage home and was greeted with a ray of sunshine. she answered my questions very professional and caring with great detail... Great customer ray...
Wish they were 24 hour
Nice location easy access to storage unit no problems
The property manager is AMAZING!!! She went above and beyond for me and I'm so happy to be a customer at a place with customer service like that.
As a storage unit holder elsewhere, my advice: you can find better. The access here is ridiculous. ONE CART for the entire facility , hundreds of units.
Nope nope nope.
As an AUCTION BUYER, definitely do not recommend. ACCESS is severely limited. I was locked out of the facility, but trapped in the gated yard for 30 min (bc they won't issue a code) told to press the call button to come/go. Literally trapped with a truckload while both staff were nowhere to be found to let us out. Not ok.
OMG THANK YOU FOR BRINGING BACK THE YOUR OLD EMPLOYEES. SHE IS SO AMAZING AT WHAT SHE DOES. THIS PLACE NEEDS MORE PEOPLE LIKE HER.
D’Aundrea was very helpful and patient with the whole rental process. Very clean facility!
DAundrea has the best customer service outstanding at explaining things!!!
Good location, drawbacks are the absence of any dollies or carts or anything at all to help carry anything you don’t wish to carry yourself.
What this location had on site was stolen about a month ago and the new manager has explained there are currently no plans to replace them.
This obviously is an issue and honestly should be replaced. I doubt the cost to replace is the issue for a large company like this so what is going on here?
Good, quiet location. Always kept clean. Friendly staff when they are there. Security for access to the facility is top notch.
Do not rent from this storage. One of the employees ( Eileen) gave my Driver's license to unknown customer and it's been over a month. I still haven't gotten my Driver's license back. In fact the employee (Eileen)gave my Driver's license away. Told her district manager that I threatened her. So they gave us a week to move out of storage. But before she told her district manager that I threatened her. I had called customer service and made a complaint about my Driver's license and they're unprofessional workers. That my issue still isn't resolved. Same day they took my name off the storage unit
They locked us out our storage, they been rude to us like we did something wrong when they were in the wrong for giving away my Driver's license to a stranger and still don't have them back. Management there is a joke
Worker's were very nice and professional and clean area great service. Except no dollies to move stuff I'm with illness and moving one by one very hard
Martha was very nice and informative about the storage units. She was extremely helpful helping us find our storange unit and she gave us the promotional deals that i saw online. Thank you Martha.
Martha was such a great and positive person with a great attitude I highly recommend this storage place
This is what you want when looking for a storage. Low price, good parking, large facility, nice units, elevator, carts, and of course a secure building with a app to control the door lock and elevator.
This place is right up my alley.
Next time you need storage you know who to call first.
Martha did fantastic job and highly recommend this facility. Thanks Martha for great service .
La señora Martha muy amable y muy enficiente en su trabajo
Martha was very helpful. Helped with all my transfers. Thanks
Everyone knows how difficult it is to move right well in my 63 yrs of moving from one place to another this had to be the smoothest one yet did it all on line so when I got there there was no wasted time in the office so I literally was done unloading the truck and putting it on rack then the big elevator to 2 floor and the key was already there too we was done in less than 40 min they deserve a 5 star rating for sure thanks so much Karen Smith of Phoenix Arizona
Martha was extremely helpful with setting me up.
Martha at the front was very busy but took the time to help!
Martha thank you so much for your help
MARTHA IS SUCH AN AMAZING ASSOCIATE! SHE OFFERED COLD WATER WHILE WORKING DILIGENTLY!
Sabrina set up my storage unit today and went above and beyond! I’m glad I chose Public Storage here in Phoenix :) thanks Sabrina!
Martha was very helpful and a pleasure to do business with.
Good experience, very clean, huge parking.
Sabrina is a great!!! She helped me with storage location, gave me a map, and walk with me to show me where my space is located.
Best experience ever!
Thank you Sabrina 🌹
Meant to do this earlier but I came in today on a whim and was curious about prices and how things worked and Sabrina did an absolute amazing job !! She answered all my questions and was a total sweetheart!!
Sabrina
Wonderful place ,Sabrina Does an amazing job keeping up with this place
Thank you Martha.
Sabrina was awesome she went above and beyond to make sure me and my roommates had everything and also cover everything that was needed
Alicia Lockhart
Two young ladies were very helpful. Sabrina and Deanna provided very professional and efficient customer service along with helping me unload last few items before closing. Would recommend anyone to use this location.
The only problem is they let a lot of ppl in there that shouldn't be
Great experience!
No manager on site and no response to phone numbers on web site or as posted on the office door
Awesome service.! The ladies were friendly, fast, and super efficient with their service.!
Sabrina was an amazing tourist she explained everything to me in detail and answered all my questions.
I want to say thank you guys for your services for the young lady are front that was assisting me on today August the 23rd 2023 she was a blessing she was a sweetheart and I'm so grateful that she was assisting me the way that she was definitely with my children as well kudos to Sabrina ~❤️
Great experience. Sabrina was helpful, friendly and accommodating.
Deanna was extremely helpful.
I shopped around, and this facility is much better. It's clean, has cold ac, is very clean, and has many different size units to choose from.
Every one was friendly and facility was very clean.
Ben and Deanna are extremely nice and helpful. Will recommend them to all my friends.
Great place or clean
Very nice staff. I would definitely recommend using the Phoenix Public Storage at 841 e Jefferson st.
I went to public storage yesterday evening, and i was helped by Deanna. 10/10 service!!! Thank you Deanna for making my experience so much better.
Heard about this storage place from a friend and didn’t think much of it. Came down and was helped by a nice lady named Deanna. She was wonderful and helped me through my entire move in. The place is clean and secure. All these bad reviews are the doing of the individual leaving the bad review!
Staff here is friendly, knowledgeable and helpful. Cameras above unit to make sure your stuff is safe! They are very aware and called us when our storage unit was locked improperly. Water fountains are available in case you get thirsty while loading. Building is clean and air conditioned. Definitely recommend!!
Amazing customer service! An employee named Deanna helped me out, walked me through everything, and explained the process very well. If I could rate higher I would!
Deanna and Ben are the best! This is by far the best Storage place you can go to!
Staff is awesome too bad prices were raised so I'm getting my stuff out this month
Thnx Ben, you were very kind when I needed assistance very efficient as well. I can't thank you enough 🙏
Seem-less experience. The staff were super helpful, informative, and found me the perfect solution for my needs. Deanna and Ben were really pleasant and made it a pain free experience.
Deanna was so awesome
Does an amazing job?
Great and friendly service.
Storage units are the batcaves of the homeless. Beware peeps leaving door ajar as they like to sneek in and smoke their dope, avoiding all the people they owe. The staff is doing all they can to peovide a safe experience for all.
Clean, cool and accessible
It's decent overall.
Three stars for two reasons.
1. You have to put in the code every time you enter the building. Not easy to put in a nine digit code with a 75 pound box in your arms.
2. They say that they have carts to move your stuff in or out but the carts are always "mysteriously missing". 200 bucks at Harbor Freight could solve that.
Probably both problems could be solved with a 200 dollar trip to Harbor Freight for the owners.
Recently moved in to a storage unit at this facility. It wasn't quite big enough for me so I transferred to an even larger one. Both Ben and Deanna were incredibly helpful with this and got me in the unit I wanted in no time!
Pros:
I haven't tested at all hours of the day, but I believe it is 24 hour access unlike several other storage units around town.
There is an app that comes in pretty handy including a Bluetooth feature to open the access doors.
They have units of all sizes and many available on the first floor. They also have elevator access if on the second floor.
As mentioned above, the staff are very friendly!
Cons:
If you don't know your way around downtown, this facility can be tricky to get to. Jefferson is one way and the business access lane is separated by the light rail, so you better know when to get over. I usually just access it off of 9th Street and avoid all of this, but even still you have to know exactly where you are going and how to get there.
They told me it was private storage and I was not allowed to pilfer through the other units. Change your name you liars!
Ben and Deanna were super nice and professional.
Bought an auction unit here and Ben and Deanna were super nice and helpful.
I went today, and the service was phenomenal! I was helped by Dianna, and she made the experience 100x more enjoyable. Thanks public storage!
It's clean has good customer service
Catalytic converter was stolen from our RV here over the holidays. The contract makes them not liable for this, and they do not offer additional insurance on parking storage that covers this, so you are on your own. Manager Nicole was very nice and helpful, and notified me as soon as they discovered the theft. She was able to get me partial refund of rental, but was very little compared with the cost of the repair. I am happy with her customer service, but very disappointed that it happened on their property.
Clean and well run. I got a 5x5 locker. It has an endless ceiling and I stacked half a full sized van worth of belongings and still have room to spare.
Store manager Nicole was very helpful
Do not use this storage facility if you want to keep your things safe. I stored my car here and it was vandalized and the catalytic converter was stolen. On top of this the customer service here was the worst I have ever experienced. Lots of eye rolling and attitude at the fact I would inconvenience them by asking if they had security footage. In the end they told me they are not cops or the insurance company and nothing could be done.
Amazing customer service!! The front office worker Nicole was absolutely amazing. She reviewed with me all my options and the promotions that were available! She guided me to my storage unit with a very friendly tour. I would like to give a kudos to the other sales associate Diana, she was very friendly as well!
Deanna was such a pleasure to work with. She is patient, and is understanding to my situation. I highly recommend this location!
"I'm sOrRY wE sOLd YoUR sTuFf"
SHAME!
You know what you did! Hope the judge throws the book at you!
Deanna and Nichole were so helpful. I have been looking for a storage facility and they answered all of my questions. Would definitely recommend them!
Deana and Nichole were very helpful!
I was inquiring about a storage unit and Deanna helped me and answered my questions she was really helpful it was a great experience
Looking for Storage and was helped by Deanna. What a great employee! She went over and above to help me.
Good location and great staff! Deanna was very helpful and made everything so easy!
I was helped by a nice girl , she was very respectful and kind answered all my questions. Thank you Deanna
The location on Jefferson is amazing. I went to a few locations to get some info and was hesitant until I spoke to a young lady named Nicole. She helped me pick the units that were perfect for what I needed. She helped me save money due to her expertise on the property. I would highly recommend this location to anyone and definitely contact Nicole. She made the process really easy for me and my family. 🙏🏼
Nicole was a great help. When i had any questions she answered them
Deanna was most helpful explaining their facility.
She was professional, and has one of the most awesome smiles ever. She enjoys her job, I can tell.
Rates are reasonable, and this facility is clean.
I'd give more then 5 stars if it were possible
Deanna and Nicole made the process extremely easy! Property was clean!!! Would recommend!!!!!
Nicole and Deanna were very helpful!
Office hours say they are open till 6pm, but there is never anyone in the office to help, and there is never any sort of sign to alert customers when someone might be back. Received a late fee because no one was available to take my payment. Manager laughed in my face and said he was cutting locks instead of running the front counter
This is the most unprofessional storage facility I've ever used and I will definitely be finding somewhere else to store my things. If I could give it no stars I would. DONT USE THIS FACILITY!! I wish I hadn't been in such a hurry when I picked this place.
Todo caminando muy bien para mi 😀
Nicole was amazinggg!!
Thank you so much for amazing service and knowing all the answers to all my questions A++++++ service!
Nicole was very helpful and didn't have any problem changing lockers at the last minute.
My reservation was first made the day before for the next day for the 5 by 5 unit on the first floor for Sunday.It was not.honored despite my leaving a message Sunday morning I was on my way and waiting at a.nearby cafe for a return call to hear there was someone to let me in.at the desk.When after an hour I went over anyway,I was told by Diane ( Deean?)she had just rented that unit and only a 5 by 10 was available on the fir st floor but since my first month was just $1 it woul cost the sameThen I
a " courtesy" email a few days later for more money for Oct.
No space for vehicle or bike.
This facility storage facility is way too expensive just like them all I mean everything is getting out of control with storage facilities
Very good service! Thank you Dai
Albalese made this place better keep her in this location it has more to do with her then the brand switch to cube to public 😉 thank you albalese
Albalese made sure my move out process was easy albalese is very helpful great services
I was very pleased with the service that Dai provided me with today made it very pleasant and easy.
When we moved into this storage building over 5-1/2 years ago, it was Cube Smart. They were about as good as you could ever expect from a storage place. It changed to Public Storage 14 months ago and it has been awful ever since. I just changed to another storage place today to get as far away from them as possible.
Issues:
- Over the 4+ years that it was Cube Smart, they raised our costs by $40. Since Public Storage took over, they've raised our rates twice, for a total of almost $90 more. That's almost a 50% increase in a year.
- They lock up the carts, (which Cube Smart never did), and if the manager isn't in the office, (which is quite often), you have no good way to get your heavy stuff into your unit.
- When the manager is out, (which is very often), the office is locked and there is no sign letting you know when he'll be back. Today, we waited over a half-hour and it was long past lunch time.
- The cleanliness of the place has gone completely off the rails since Public Storage took over. It's just not a place you want to be anymore.
- There are two units near me where people are living. I see them at all hours of the day, including getting dressed in the corridors. This makes me wonder a lot about security.
Do NOT rent from this place. There are many other better, cheaper places within the downtown Phoenix area.
Dai was great very friendly and very helpful. 10/10 stars
Jake was very helpful and nice, great customer experience!
As me and many others sit and wait for an attendant to open its doors even though it's over a half an hour past opening I couldn't help but share my experience. this placed was advertised to me at 200 a month with (first month free) none of that was true.. they charged me 350 a month for a unit way in the back. really thin hallways couldn't even fit my mattress or coffee table through. poor customer service. just all around bad. pick any where else for your storage needs. literally anywhere else would be better.
Locker way in the back on the 2 and floor bad knees & back. I was just helping a friend
Really expensive, however it's all air conditioned and the technology to access the building is definitely awesome.
Not great for several reasons. Big problem for me. won't accept direct over the phone payment. Have to pay a second, third party. Will accept in person card payment. Strange. Can pay over the phone but get charged ten extra dollars. Facility is ok but some spaces don't have a roof. Homeless people rent here I believe. Not surprising given this location. Guy who works the desk is not pleasant. Had t o report him. My roommate rents a space and is waiting for a call back about unpleasant encounter with Jake. Dropped off items late last evening. No open customer spaces. Lot was being used for ball park parking. Who is getting the parking fee collected for this? Entrance to facility was still in force.
This place is pretty busy, as expected in downtown. Jake was helpful walking me though the process and was friendly. Overall good first time experience!
Jake the Manager was awesome. He did not have what I needed, but found it at another location. Top notch guy and outfit
One of the MOST professional, friendly EXTREMELY stress free experiences I ever had with any rental company, and I'm 50 years, old! The gentleman at the front desk. was extra helpful. I went on line, did the lease, came in and paid, he took the time and showed me the map, told me where to park my vehicle and made sure I understood everything. I received a special first month rate, and was in and out. I parked my vehicle and was COMPLETELY satisfied. Any one needing rental spaces, I highly recommend this storage facility.
Amazing and so professional and quick!! This is my first time getting a storage unit it was quick and easy, well informed staff truly professional. So glad I pick This storage business and would recommend to anyone long as their is available units. Always call ahead but yes truly wonderful and so professional.
First time I’ve ever had to get a storage. I walked into this place with a headache! But Jake at the counter got us set in under 5mins and showed us the unit! I was there less then 10mins and he really took the stress out of this experience! Thank you Jake!
Nice and clean
Good clean, air conditioned area made it nice for moving in and out.
Jake is very helpful and friendly to work with.
Clean
Cheyenne was great, she was so helpful. Got me in and out in about 20min. If I am being honest she'd be the person I'd choose to deal with anytime I have office contact
Cheyenne was AMAZING!!! SHE WAS SO HELPFUL AND KNOWLEDGEABLE. She understood our needs and didn't try to oversell us space we didn't need. I would recommend the Jefferson St location all day everyday! Thanks Cheyenne!
Most amazing staff ever! At my most stressful moment I ended up laughing in tears instead of coming in with my own they are the most amazing proficient and compassionate team I've seen in a long time 20 Stars two thumbs up.... Namaste Jake and Cheyenne you made 20 22 a great year already and I'm not even there yet