Public Storage Self-Storage Units at 18401 N 35th Ave, Phoenix, AZ

Nikki is such an amazing person!! She’s very helpful and very professional she’s respectful and has great customer service!! Thank you Nikki for being such an amazing person 🥰

Nikki is the supreme example of perfect customer service and exceeds expectations. Thank You Nikki!

Great place! Rosie is a doll!

Rosie is the best! transfered units with no hassle. was quick and simple. She was a joy to work with.

Rosie is the best! Great customer service.

Our PS storage facility is up the road from this location. We stopped in to physically make a payment for our unit, and we were greeted by Nikki. Not only did we pay our bill, but she was welcoming and extremely kind and informative. She's a GREAT listener and by her professionalism we gathered that she is a formidable problem solver and during these chaotic times the various solutions that she offered appeased our anxieties which we found to be refreshing. Please employ more professional candidates like her. UPDATE: OMG!!! Nikki is STILL the most wonderful and personable PS employee EVER!!! PLEASE...PLEASE... PLEASE don't EVER let her go! She trains everyone thoroughly to replicate herself PS wide. I believe they've all learned her brand of "people-person" skills. SHE'S A KEEPER!!!-- THANK YOU!!!

Ashley was extremely helpful.. great customer service

Rosie was very helpful in getting us set up with a storage unit. Good location and very clean.

I had a wonderful experience with this location and staff. They were able to accommodate my needs and at a great price. Straight forward, honest, and welcoming with their service. I would highly recommend this location to anyone seeking storage needs in the area.

I have been renting a small 5 by 10 storage unit at this facility for several months and every time I visit the property is always in great shape and clean. Never had any issues here like I've had in the past with other facilities.

Never having to use a storage place before, I came to Public Storage because since a kid this storage company has always stood out. I came to the location on 35th Ave & Union Hills & I was helped by Nikki. Let me tell you Nikki was very polite, helpful, kind, sweet, knowledgeable throughout my whole process. She was honest & upfront during the whole process, nothing every changed, price, story anything! She seriously was the #1 reason I chose this location over others & she actually gave me pricing for another Public Storage location that had a deal, but they did not have Nikki, so I stood with this location. I rented a 7.5x10 in an climate controlled & paid $135 that was for 30 days plus an additional 5 days for the end of August. The price is very reasonable, the units are very clean, great sized & worth the investment. The area is under surveillance, gated, clean & I feel very comfortable about the whole situation. They also have an app & you can unlock the gate from your phone, instead of constantly getting out of your vehicle to enter the 6-10 code digitally. If you are in the surrounding area or if like me customer service means a great deal to you, come to this Public Storage & get helped by Nikki. She's truly awesome!!! Great location,customer & pricing. I highly recommend this PS location.

Ashley was excellent, quick and informative. Really appreciate her taking care of me and getting everything done efficiently. Thank you!

Very nice lady that rented me my unit.

Jessica was super helpful and accommodating. Thanks!!

I was interested in moving my storage to this location. I’m so glad I check them out. The woman that I talked to at this location was so helpful.

Kelly awesome!! Go back just for her

I've been there for 1 1/2. I've never been to a more well-oiled machine than that place.

This place check me in took my money it was easy and fast but then...... 2 Days later I get a message saying I OWE an extra amount for who knows what but it was an extra charge.. What a big disappointment 😞😞 I have to move again how frustrating

Rosie is awesome! She helped me so much when I was in need.

We were looking for storage nearby and fast. After calling around a bunch of different places half were closed on Sunday and the ones that weren’t didn’t have great reviews and surprisingly expensive. We found this place, reasonably priced, and friendly help on the phone from Rosie. Less than an hour later we now have the keys to a unit perfect for our needs. Easy peasy. Thanks Rosie!

*Update* - Renter Beware!!! Our rate was INCREASED by almost $50! We just bought a home and moved out on the 7th of Feb, thinking we would receive a REFUND for part of the $351 we paid for the month! I called today, but there were no refunds?!.! I just paid for all of February for an empty storage unit. Not ok! Ron went above and beyond. He called me today to ensure I had my code to get in with the movers tomorrow. Very much appreciated the extra time he put in to give me a phone call.

They are great

If you can avoid this location, you should avoid it. I've had many of these units over the years, 6 with Public Storage in the last 3 years, and this is the worst I've ever had. If you'd like to pay for the privilege of having access to a gate that never works with the app, and sometimes doesn't work at all (occasionally it will also tell you to try again later, or call a number where no one answers), zero customer support on-site, and where you need to avoid your unit at all costs on the weekend because even if you can get in the gate with your manual code you'll still be blocked out by all the trucks parked in the single narrow access lane, then this is what you're looking for. If you'd like access to an accessible, helpful, working storage unit, try the Public Storage location about a mile east of this one, north side of Union Hills near 19th Ave. I've had a much better experience over there. I gave this place 2 stars instead of 1 because it keeps your stuff contained and dry. Which doesn't help a whole lot if you need it and can't get to it, but you have the moderate peace of mind knowing that it will be intact in there when you can eventually access it.

Awesome service at this location….👍

The blond lady was super nice and professional. And made sure I was properly taken care of 10/10 customer service from her. date was November 2nd.

Public storage at 63rd ave and bell's on-site manager Amanda is absolutely rude, And targets individuals. There are people there everyday for longer than 20 minutes, she targeted my friend after there was an incident where he shut the door partially while he changed his clothes and she said it was against policy to be in the unit with the door shut at all for any amount of time. She then terminated his storage for loitering after being there for 45 minutes. He is a single dad who just had to move from a 3 bdrn home to a 1 bdrm apartment suddenly and has been having to go back and forth to storage multiple times a week while he tries to make his daughter comfortable with their new move by giving her as much familiar items as possible so he has had to sort through his stored items when he can to find what she needs and they can fit in their new home and now they have to move all their items again to a new storage because of a rude little girl with nothing better to do

The new owner of this location is amazing. She really cares about her property and the community it serves. She has gone out of her way to get her company to help the neighborhood by repairing a broken gate that doesn't even belong to them. I have no doubt that she will make sure her customers are taken care of with the same kidn regard and respect to their property as well.

Val was awesome and helped me get moved out without any issues. Was at this location for 3+ years and never had an issue. If I needed a storage unit again, I'd use them.

Update. Still a customer and Valerey did great Got here today (1/30/21) to pay and it was very busy. However the crew on duty worked quickly and kept customers waiting in the loop so no problem. Been a customer for a year now and never have had any problems here.

Nice area

We paid to have our van stored in their "secure facility". Soon after we had our catalytic converter stolen at night by people renting a unit. They offered no help, no assistance in catching those responsible and denied any responsibility. ONE WEEK LATER after replacing the our technician took the van and left his own personal vehicle there and IN THE MIDDLE THE DAY IN BROAD DAYLIGHT his catalytic converter was stolen. They showed us a fake addendum accepted NO responsibility. Stay away from this business. They do not care about you and the do not secure their facilit.

Good Place, Great Service ….. Valerie Hansen is an amazing employee, great patience and even better service help explaining everything throughly! Thanks 🙏🏾

The manager Nikki was super friendly and helpful! I submitted a request online, she called me right away, and found me the right storage that same day! She offered me flexible prices for each unit she showed. I would definitely recommend this place!

Very helpful and friendly stuff. Valerie was really great helping setting up out new unit

Super friendly and professional!

Very clean, very respectable, etc. I would recommend this place to anyone.

Working with 2nd district manager to handle a matter that found out today had not been resolved " just talked about" was in the notes.....No action when requested and now I am Going through similar situation again this month with more fees....MOVING MY STUFF OUT ASAP Left a voice-mail and still no call back.... Update... turns out since the last rep back in May did not submit a request to get the situation resolved its still being declined due to reasons that would not matter if they kept their word and submitted it late May. Also found out calls to store are NOT recorded so be sure to record your own calls or take detailed notes dealing with this location.. UPDATE: The only one working this is the employee whom told me the manager or district manager left a voice mail which they did not or just putting in notes for filler..idk at this point.. they will still do what they need to do to get their $$$$$.. which seems to be the bottom line which is fine.. but I would make it my mission not to recommend them for storage needs. Left a.Voicemail for the District Manager Robert. Let see if he is able to resolve the issues that was NEVER DELT WITH . LETS SEE WHAT HAPPENS... This has been more than unfortunate...its been a Nightmare that has even involved a local church to help... Received none just the same empty words of" oh ya we will help oh no we can't help" which is why asap im.moving my belongings to UHAUL since they actually CARE & FOLLOW THEIR WORD TO HELP..... SEBASTIAN WAS THE ONLY LIGHT IN THIS WHOLE SITUATION. Now heres a review from my wife: We've been TRYING to resolve our payments, even when my husband was laid off. We get told one thing and then another. We're told only the District Manager can help in regards to payment arrangements, minimal payments and stopping auction process. When attempting to contact the DM, we don't get call backs. THEN when we finally do a call back, it's the day prior to auction, we're told that things will be handled, that fees will be waved. THEN next bill comes and FEES AREN'T WAVED. CAN'T get ahold of person to handle the situation, we get the run around AGAIN...this person, this number, leaving voicemails, NO CALL BACKS, BILL IS DO, AUCTION STATUS.....ETC ETC. COME TO FIND OUT, there's a NEW DM. So all previous conversations and agreements seem to mean ZILCH. "We can't help you unless the balance is ZERO again...." - per corporate. IT SHOULD HAVE BEEN ZERO WHEN WE PAID IT OFF LIKE 2 PAYMENTS AGO but SOMEONE DROPPED THE BALL (no one wants to admit or correct the situation) AND THE WAIVED FEES THAT WERE SUPPOSED TO BE "WAIVED" KEEP ROLLING OVER! Therefore we're BACK to square one! "Need to call and speak to so and so...." only to NOT GET CALL BACKS. ZERO HELP in rectifying the SITUATION to begin with. ZERO responsibility in taking action and CORRECTING the rollover fees as agreed upon. OH and let's NOT FORGET, the NOTES they take in "the system" that seem to DISAPPEAR when you call back to verify your PREVIOUS call. Since calls are RECORDED, per your recording upon calling, why don't you have your legal department look back into the previous calls.... I'm sure ALL conversations in regards to this situation will back that up. (unless they "disappeared" too) UPDATE: Now a district manager in the name of Ashley G. Is involved and gave me her word that our current arrangements would prevent the auctioning of our belongings. I am currently awaiting her confirmation because failure to do so would result further escalations as stated above. We have another storage unit that has been able to keep their word... let's see if this one will. I received a phone call from RVP & 👍🏾 things were made right!

Went 3 times and office was closed on May 12th 2022. Need to speak to property manager to pay my bill. No answer either when calling. It’s currently 2:30 pm and this place is still closed, hasn’t been open all day today. Door says open 9:30 am - 6:00 pm

Service and personnel are very attentive, very clean facility.

10x10 indoor unit monthly rent cost went up $100+. NO warning of increase. NO explanation. No prorated costs for moveout, Charged their ridiculous double amount charge for 3 days of use. THEY CHARGE CHARGE CHARGE but only have one person working making it impossible to reach someone. Their customer service is non existent and again they doubled their original rent cost. Why charge $250+ for their 10x10.? RIP OFF!!!!!!!!!!!!!!! We have a storage in chandler that is bigger unit same company and it went up $10 and was still cheaper than this place original cost. But then they decided to raise cost and RIP people off even more. How this location/place can justify going up over $100 is beyond me. There is plenty more storage locations in the area that make this one the most expensive one you can get. I IMPLORE YOU, GO SOMEWHERE ELSE !!!

Kody was very nice and helpful to us.

The people here have been very Nice to me and my wife. I only have an outside storage so I cant say what the indoor ones are like. The place is easy to get in and out and security seems to be very good. The garage space I'm renting was clean, the door works well and we have had no problems.

Felt they did the bait and switch on me when i moved in.. it seems they dont have what u need online. But if you walk in they just so happen to have the "last" one and charge a higher price. Prices are high already then ya Did another increase but my unit wasn't even climate controlled. But overall good service from employees. Always nice when I call or go in.

For last two months no staff when go and try to make payment. Starting to think this is to force folks to use the online payment to squeeze more money out of customers. Happen in March, and I will be looking to other storage locations that have staff.

Thank you ROSIE for keeping the place safe and clean. This is a clean and friendly environment. Rosie here is great at what she does. Always makes sure I'm good and there isn't anything that I need.

The manager had great customer service skills. Was very kind and showed me three different storage rooms and gave me prices. Answered all my questions and was very friendly. I would definitely recommend this storage room. It was clean and felt safe with friendly staff .

Super helpful, fast efficient service.. chris was more than helpful in a time of need. I appreciate your service!!

We've been TRYING to resolve our payments, even when my husband was laid off. We get told one thing and then another. We're told only the District Manager can help in regards to payment arrangements, minimal payments and stopping auction process. When attempting to contact the DM, we don't get call backs. THEN when we finally do a call back, it's the day prior to auction, we're told that things will be handled, that fees will be waved. THEN next bill comes and FEES AREN'T WAVED. CAN'T get ahold of person to handle the situation, we get the run around AGAIN...this person, this number, leaving voicemails, NO CALL BACKS, BILL IS DO, AUCTION STATUS.....ETC ETC. COME TO FIND OUT, there's a NEW DM. So all previous conversations and agreements seem to mean ZILCH. "We can't help you unless the balance is ZERO again...." - per corporate. IT SHOULD HAVE BEEN ZERO WHEN WE PAID IT OFF LIKE 2 PAYMENTS AGO but SOMEONE DROPPED THE BALL (no one wants to admit or correct the situation) AND THE WAIVED FEES THAT WERE SUPPOSED TO BE "WAIVED" KEEP ROLLING OVER! Therefore we're BACK to square one! "Need to call and speak to so and so...." only to NOT GET CALL BACKS. ZERO HELP in rectifying the SITUATION to begin with. ZERO responsibility in taking action and CORRECTING the rollover fees as agreed upon. OH and let's NOT FORGET, the NOTES they take in "the system" that seem to DISAPPEAR when you call back to verify your PREVIOUS call. Since calls are RECORDED, per your recording upon calling, why don't you have your legal department look back into the previous calls.... I'm sure ALL conversations in regards to this situation will back that up. (unless they "disappeared" too) 📢 📢 PSA TO FUTURE AND RECENT CUSTOMERS: 📢 📢 Make sure to note EVERY phone call. Get names, numbers and also times and dates. Should probably even record conversations. We have emails of previous conversations, texts, phone logs. And witnesses that went with us to help in the situation. At this point, this honestly feels like THEFT. #3OnYourSide #betterbusinessbureau

I experienced great customer service both during the informational period (reservation making) as well as during the rental process.

Jeremy helped me and did great with helping get me in my unit...thank u

Well first of all the store was close for a few days ,which made it impossible to pay the rent.then when finally got someone in the store the ask for me to pay the rent and l was charge the whole month rent. when l only used it for 3 or 4 days so l think it should it be probated for the days only so l felt l was wrong.any l will never go back again.!!!!

Larisa was above and beyond with customer service. Very courteous. The facility was very clean and organized.

Jeremy did great

Jeremy was awesome! Thank you so much!!

Laeusa was very kind and helpfull

Larisa was a gem to work with. She handled everything with professionalism and a pleasant smile. Public Storage is very fortunate to have her as a manager.

Came in to upgrade our storage unit and Larissa was amazing. She was quick and efficient and made the whole process painless. I can’t remember the last time I had to get a storage but I don’t remember it being this easy.

My little family is downsizing and we knew we where going to need a storage for some of our items but I wasn’t looking forward to the hassle. After working on cleaning and packing a whole house in 4 days it was the last thing I wanted to deal with it. Going into the office the first thing I got was a warm smile and super welcoming greet from Larissa; my mood instantly changed. The process was super fast and NO PAPERWORK!! A few clicks on the tablet, a couple of signatures and the price was absolutely on our budget.

Larissa was amazing found me a unit for a good price and walked me through everything. She’s amazing

Good storage place fair prices

I came in to switch from a smaller unit from down the street to a bigger unit here, ronald helped me through every step and explained everything innfull made my move way easy and he is a real nice guy as well great attitude and passionet to help out, will recommend to anyone needing a storage unit, thank you ron !!

Ronald the clerk for public storage is a nice guy he deserves a five star

Ronald was awesome, made everything easy, very friendly.

Ronald at the 35th Ave and Union Hills (Phoenix, AZ) location has always given me the best service. He answers all my questions and let's me know what all I need to know. He always gets back with me when I leave a msg with a question. He is very courteous, polite, helpful and informative. Thank you so much for all your help in these hard times!

Best custom service.ronald

Easy and considerate staff and Ronnie did a great job

Sebastian was amazing and very caring, they gave 20/10 customer service, will be recommending this location to everyone I know!!

Sebastian is the best! Was super helpful and made the rental process super easy. Thanks again.

Sebastian was so patient and understanding as he took me through one of the units and explained how pricing worked. Thank you for the amazing service

Had amazing service from Jeremy. Very helpful and enthusiastic.

Eric was da bomb

Eric, the Property Manager, was truly helpful while I stored my belongings at this facility. Any time I interacted with him, whether by phone or in the office, he was knowledgeable, understanding, and friendly. He provides great customer service as well as the rest of the staff. I never had any issues in the 2 years I stored here. I would highly recommend!

Clean, well secured, decent access hours. Overall great facility.

If I could give 0 stars I would. I had my family’s storage here in between moving to another location and when we went to call to pay our bill we could not get through about a week or so later we got a call that the phone system was down and they couldn’t receive calls. I went by after work and they were closed. Then I finally got time off to go to the office while they were opened to pay the bill and when I got there they told me they sold my unit with all my belongings and I never got notified. They said someone else took over that is why a notice never sent. They got rid of all my photos, birth certificates for my whole family, my billa and my child’s baby memories box as well as all our belongings (furniture, clothes etc.). I told them this was illegal they said well we can’t give you the name of the guy to get the stuff back and corporate was no help. Don’t use this location save your belongs.

Their prices are a little high but they have good facilty easy to get in and out and Eric at the front is a great guy, he has helped us many times.

Eric was super helpful and friendly and made my experience with public storage quick and easy

Eric is great and happy about the storage

Got a surprise today when I went to get something out of storage. My unit was padlocked! No explanation, assumed my account wasn't paid. Never been late, the account is on autopay to an account that's paid off every month.

Phone number provided goes to generic company line that takes forever to get a rep on the line. They promote their chat feature which is just some rep looking at your rental agreement only to tell you to contact the on-site manager (how?? Through your phone number that doesn’t ring right to the store??). I got a notice rent was increasing. Third time in a year, and this time the amount was double the previous two amounts. All total, rent has increased 60% since I started 14 months ago. And the only thing you’ll get out of them for why is that the service agreement says they can

Management is very cooperative and accommodating. I have been doing business with this location for years.

Great service! Straight forward honest and professional with his service. Robert is the guy to see there! Thank you guys!

This public storage in Glendale Arizona is the worst

We have been using this site for quite awhile now after a few other storage facility nightmares. We had an issue today and Debbie helped us out quickly and was efficient and extremely kind. We had a good time and she even dealt with our quirky humor and scattered brains. #birthdaytwinning

I rented here a year or so ago and I remember robert and sterling work they were great I didn't think much about it until recently I saw in the trade magazines about a locktimus prime I guess they have great eye for talent so I can confidently give sterling 5 stars

Jennifer was great

Sterling was very professional and helpful. The storage facility is clean and the area is secure. We are grateful for all the information Sterling gave us.

Ethan was awesome. Helpful and quick. Painless process.

Good deals on rentals! Very nice people to work with

Steven j was awesome very helpful facility isclean and secure

Ryan was incredibly helpful would recommend th8s facility to anyone

Gates open pretty early which is convenient. Rates are kinda high but they're willing to work with you. They have air conditioned units so if you can plan storing furniture, that's super helpful. Sterling is knowledgeable and helpful!

Amazing experience ! The gentlemen name Sterling was A+ service

Sterling was a great help traveled from Tennessee to check on a unit for my company and he helped every way possible

What can I say? It keeps my belongings dry, cool and safe. I love it !

staff is always helpful

Staff is very helpful & friendly.

Mckinsey was very pleasant and knowledgeable

Very clean. Always nice people here.

Sterling is an absolutely amazing worker! He is so kind and willing to work with you, not to mention incredibly knowledgeable about the storage units and his job. He answered all my questions and was happy to help us with the gate and the door to the unit. I would absolutely recommend this storage unit! Great job sterling! Someone deserves a big raise!

LOVE THIS PUBLIC STORAGE!!! I've had my storage unit for a couple of months now.They keep it this place clean...Sterling is AWESOME!! He was very helpful to me and answered all the questions I had. I go to my storage unit quite often and when I do see him he always says Hello! How is your day going?

Sterling went above and beyond his work duty. He's a great guy. For his work ethic. I recommend using this storage place.

Sterling helped my husband by going above and beyond. We thank you for the awesome customer service.

Sterling was consistently helpful and went above and beyond what I would normally expect. He is so personable and quick thinking and I was very impressed by him. The units are very clean and very easy to rent a storage unit. The entire process of renting was so easy and quick, especially because of how Sterling knew his stuff and because of how patient he was with me because I am a senior citizen and I don’t know computers well. Thanks again Sterling!

Great place! Peter did a great job setting me up!

Peter was awesome I recommend using Public Storage for your storage needs.

Sterling what a guy 😁. He is awesome, very helpful with finding a unit close to the one I already have. He also helped with the discount for the second month!! Thank you very much.

Sterling was great great customer service and personality amazing visit

Very convenient storage location, great security, and the manager Sterling was very kind and helpful!

Staff was rude to my friend who was there to drop a few items off. They had half a month left on their unit.

Greatest guy on the planet!!!!!

Helpful staff, and clean facility.

Great service! Sterling the manager is great

Peter helped me get a storage unit in no time at all. Great location, excellent customer service and great low prices. I recommend this location to everyone who needs any type of moving help or a storage unit.

It such an easy and honest process the prices the young gentleman that helped me with super knowledgeable and I made this a very quick and easy process I would definitely recommend the storage facility

Sterling was efficient and professional while dealing with multiple clients and vendors.

Peter was awesome! Answered all my questions and went through everything thoroughly with friendly service! Place is clean and looks very secure!

If i was a manager, i would promote Mr. Sterling. He was very helpful

Friendly and helpful staff. Spacious units at a reasonable price.

Peter was very helpful and got me set up on a Sunday! Wow!

Peter and other employee were super helpful

Sterling was very professional and very informative

Sterling was very helpful and answered any and all questions I had. This place is amazing never had any issues. Very helpful staff.

Peter was helpful and great :)

Adrin had very great and fast service I appreciated him and his ability to listen. Great service

Sterling was very helpful with the rental of our unit. Thank you3

Peter was very helpful. Got us taken care of and got a good deal on the unit. Thanks alot

Sterling at the front provided exceptional customer service. I had an issue and this gentalman was patient and kind and offered multiple solutions. As a business owner and a customer I truley appreciate good attitudes and great customer service. I wish i can find 10 Sterlings, i would hire them in a heartbeat. Being a large corporation often customer and customer service not only slips through the cracks but seems to be forgotten compleatly no days. Not here, not at all. I would recomend this facility to anyone looking for short or long term srorage. Adam A Ghigo President ADAPT Automotive, LLC.

Adrian was very helpful.

Horrible! Took off my lock then refused me access until I bought a lock. The woman working is a abominable. She laughed at the situation and took pleasure in denying me access. I am filing a lawsuit against this place.

Sterling was very helpful & knowledgeable. He gave me the best deal & helped give me pointers for my move in date. Will be recommending to friends/family!

Great service from Peter!

Pete helped me out great today

If you need a storage this is where to be. Laurie has helped me so much during our move and I couldn’t be any more appreciated with her help. Better then uhaul imo(in my opinion)

Sterling helped me out and he was such a great help during a difficult move! I recommend coming to this location, the customer service is fantastic!

Great location and excellent assistance from Sterling! Highly recommended. I had visited several different companies and finally called this location and was so pleased with my experience. Definitely give them your business...you’ll be glad you did!

Great place clean very well maintained. Eric and Sterling are great help.

Peter was our service provider. He was fantastic and this place seems to be a great facility.

Customer service here is seriously amazing. Sterling took excellent care of me and went the extra mile to make sure I was taken care of. He's awesome!!

Robert was always professional and helful! Recommend this place to anyone.

Great experience here. Needed a storage for short term and the staff was very helpful and efficient. Will use this facility again if or needed.

Great people, clean, and secure place.

Sterling was GREAT!

Amazing Customer service! Sterling one of the workers at the Public Storage gave me by far the best and smoothest experience, great guy and great with people.

This is my first time renting a storage unit and I’m super glad this is my experience. Site manager Robert is fantastic and goes out of his way to make connections with his customers. The site is always clean and the entire staff is always pleasant. Thank you for everything you do Robert and staff!

Robert was so helpful and nice, gave us all the info that we needed and we got our storage unit we wanted thanks so much!

Robert H was amazing help. He went above and beyond to make sure everything went smooth and non hectic. I will definitely be telling people about the experience that I have encountered. Thank you for your help!

Just want to give a shout out to Robert the manager. I am so pleased with the customer service he gave me today.

Robert is a great employee. He took great care of my family and I during a stressful day.

I came from Texas and didn't know I can pay for my storage out here makes it much easier thanks to Mr. Sterling for his help b blessed and keep up the good work.

Robert went above and beyond to help me out. He truly is a asset to this company, and I will be recommending this public storage location to all of my friends and associates. Thank you for having such wonderful people working for you. Sheri D.

Well it was five stars 7 months ago now it's just 1 * the reason I went to rent again at Public Storage at a different facility and I was told that I owe $150 from my last rental because I left trash at the storage or so they said. Un-freakin'-believable I cleaned out the storage and actually had Dave the onsite manager take a look at the storage before I left and I'm here to tell you that it was spotless clean. After the inspection and right before I left the facility Dave ask me to go to Google and rate public storage in which I did so and gave it five stars but now I take it all back un-freakin'-believable. Here is my review from that time. ((Okay clean, safe and protected facilities. The management Jeff and Shirley were always very pleasant to talk to and extremely helpful. The price was good at Public Storage until a year ago when public storage started raising my rent at increments of $25 after that happen the first time I still could slightly justify the cost but not the second $25 increase. Also, I was not notified of any price increase. I called customer. service each time there was a price increase on my bill and they told me they sent everyone letters in the mail. My letters must have got lost in the mail,... twice. NO WAY CAN''T STAY! I had to move to another storage facility that I could afford again. If it wasn't for the management of the facilities I would of left a year ago from the 1st price increase. I would recommend Public Storage for your indoor storage needs; however I would be very cautious of steep price increases and non-notifications of price increase.)) Oh well whatever such b******* Public Storage can go pound sand I went over to Extra Space after hearing nonsensical gibberish from public storage went over to Extra Space got a 10 x 10 first month with Administration costs a total of $46. Needless to say I certainly learned my lesson when I move out of this next storage facility I will make sure as usual do a walk-through management but I will also take video in the process for documentation. good luck and avoid public storage.

They help keep my stuff save that is important to me.

Robert was a great help. He got us into the perfect unit in no time. The best part is he was honest about the pricing and extremely friendly. Definitely recommend renting here.

Initial contact with Robert about a storage unit was great. He was very informative, showed me a sample unit in the size I was interested in and answered all my questions. When I went to rent the unit, Peter was very helpful and again made sure all of my questions were answered, showed us our unit, went over the rental contract thoroughly and walked us through using the electronic gate. The facility has carts to use to help transport your boxes from the moving truck to the unit and it was a life saver! Second visit there and Robert again was so helpful and brought us out a cart that we asked for, which was above and beyond what he needed to do - especially in the 108 degree heat. Professional, helpful, clean facility. I highly recommend.

I highly recommend this storage great customer service.

Very thorough service. I will definitely use again

Excellent service in office and climate control storage is great

It’s great.

Wish I could give a zero rating...I have had my belongings in this place since July 2017, have given these people over 10grand in storage payments including fees. Today June 26th they are auctioning my things off for missing May and June as not over yet. I always pay if not 2years my stuff would have been gone. They have no compassion for no one. I just had knee surgery so I had to wait for my disability checks to begin, so I can make payments...was going pay them everything Friday... Should have just went to Uhual never had a problem with them, and they are willing to work with you, and some of my things were with them for 5 years. Moved out of state couldn't take everything with me so had to use Public Storage since friends were saying this location is good, should have never listen to them, now my things are gone. And as you know Arizona has the highest identity theft in the nation, so I have personal papers in this unit. So Im very unhappy with Public Storage and will never use them again. Everyone on here given 5 stars yea right.

Very helpful. Made moving into our storage unit less stressful than it could have been. Definitely recommend using this facility!

We are pleased with everything! Robert was very knowledgeable, helpful and professional. The facility is clean. Highly recommended!

Robert was very friendly & helpful! Everything was clean and easy to access. Would recommend to a friend!

what are your price range on storage units

Peter made this fast and easy !!

Good staff and service

Friendly staff, clean, convenient

Robert was very nice and helpful, great service!

Dave was extremely helpful getting me set up with a unit. It was clean and easy to access. Looks very secure.

The man who assisted me was named Robert. He was very knowledgeable about the facility and I was in and out in no time! Great place, great service.

The property manager was amazing. Really nice and cool. Property was really clean I was really impressed.

Robert and Eric are both FANTASTIC to work with - what a great team you have at the 35th and Union Hills facility!

Great facility Dave was great.

Robert is awesome, made sure I was taken care of and explained everything in detail for me. He spent a good half hour, showing me the unit, making sure it was a good fit, highly recommend!!

Robert was extremely courteous and professional. He made the whole process easy and answered all our questions

The manager, which I believe his name was Eric, was very helpful and courteous. Straight forward on pricing and terms. Thank you.

Today, I walked into Public Storage to rent a storage unit for my move at the end of the month .When I arrived, the door was locked. Not 5 minutes later, Eric came and let me in. Immediately, I noticed he was egar to help me find what I was looking for. He escorted me up to a unit to show me the lay out and to help me put into perspective how much storage I needed (we're down sizing so I know I needed a fair amount for furniture, extra appliances, etc.) Eric didn't make me feel pressured into buying a storage today AND I didn't feel like I was being "sold" to. I mentioned that I found a cheaper price for the same storage unit online compared to the price he was offering me in-store. When I brought this up, Eric was 100% honest with me and told me the only difference was reserving the unit online as opposed to in-store. He allowed me to take the minute and a half to reserve my unit online and it helped me save around $11per month. His demeanor and customer service was phenomenal. I definitely recommend this Public Storage!! Thank you Eric for your help today!

Great service

Bihanna's fantastic,please have all your storage needs done and make sure you talk to Brianna she will take care of you fantastic service

Great customer service. Brianna was quite friendly and professional.

Brianna was very helpful and friendly.

Brianna.was exceptional...

Yo they can fit a lot in those storage lockers.

Very friendly and knowledgeable staff!

Brianna was great!

This was my first storage rental experience and they made it a total breeze. I felt comfortable and it was much easier than I expected. Also the manager was very kind and answered my questions without making me feel dumb.

Great service from TJ and Brianna.!!

Brianna was great and super friendly. Easy fast registration process.

T.J. is basically the God of storages. I'm not sure why any of the other storages are even open when this one is is the only one that matters. Thanks T.J for the warm welcome and helpful attitude. You're the GOAT!

Kyle was very helpful. He not only helped me with getting some boxes he helped me make an account on my iPhone to use google services

Nice new place safe and clean .

Amanda and Kyle were excellent, had great customer service, and were very professional. I rented at this location for 2.5 years and upon moving out had some online billing technicalities but Amanda and Kyle jumped right on it when I brought it to their attention. My issue was resolved in one day! Highly recommend this location; it was also always very clean and well maintained.

Customer service was good by Amanda

TJ was super helpful and friendly. We got our unit quickly and all questions answered thank you TJ!

Been storing my stuff here for several years and have never had a problem.

TJ was super friendly and helpful

Great Storage spot. Great Rates. Excellent Staff ! AAA +++

Sterling did an amazing job in showing us what we needed.

Kyle is very nice. He helped me move some of my things into the unit when I was alone. 10/10 great service

Kyle helped me out tremendously, he helped me get the right unit for my motorcycles and made sure i know what is needed to use to keep them safe.

I STRONGLY URGE YOU TO READ ALL REVIEWS BEFORE USING THIS COMPANY AS MOST 5 STAR REVIEWS ARE NOT REAL! From the get go this place has been a disaster. The ONLY thing that matters to these people is MONEY! I started my storage end of June with only a few days left in the month. It was never explained my 1st payment would be prorated & still due in just a week. I got no email or notice until my account had a lean placed on it just shy of a month late. I called & spoke to the district manager who conveniently is no longer there & he stated he understood the confusion & as long as I went into the office & paid the next day he would wave the lean fee but I did still pay the $25 late fee as it was my own fault for not clarifying when 1st payment was due. I went in the next day just before 5:30PM to pay (they are not to close til 6) & they were closed. The next day the district manager called to see if I had paid so he could take off the lean fee & when I told him what had happened he calmly said "The employee covering for another employee decided to leave early unauthorized". I was upset but he stated he would still take it off as long as it was paid in full with the next month. Fast forward to current date. I was 7 days late due to family issues & understood a late fee would need to be paid ($25). However, when I checked my email there said there was ANOTHER $50 lean placed for being just a week late. I went in & spoke to Kyle who didn't care to listen to my frustrations. I calmly asked when the lean is placed cause this was my first time being late outside the misunderstanding & how can they charge $25 after 5 days & another $50 after 7 days. He explained there shouldn't be a lean fee until 30 days passed due. THAT IS WHEN I BECAME VERY UPSET as it was clearly placed there by mistake. Kyle put in for a credit which was denied by district manager Robert. I am currently waiting for Robert to return my call & we will see what happens at that point but I am prepared to contact the BBB as this charge of $50 was added to my account without cause. I have all my conversations documented & statements of payment prepared as well. I am single mom who refuses to be a victim to this places outrageous INACCURATE fees!!! This place also asked for me to please leave a review the day I set up my storage as they get point and bonus for good reviews.I feel this is very inappropriate. Again, I have left a message for Robert & we will see if he contacts me back but I am extremely unhappy with this company so far. I SHOULD NOT HAVE TO CHASE MY MONEY DOWN for fees you falsy placed on my acct.! UPDATE: Robert did return my call! Unfortunately customer satisfaction is not a priority to this company. They have since changed district managers & they have no desire to listen &/OR understand the customers. I will be removing my things from this storage unit ASAP as I believe they will continue to add whatever fees they like. I will not ruin my credit over this but I will definitely be contacting the BBB regarding this situation as after reading the REAL reviews I see the added fees are an ongoing issue.

About a week ago I came in and was greeted by Kyle. I was interested in renting and he provided me with excellent information regarding the process. Thanks kyle!

Worked with Kyle the other day. Will tell all my friends and family what a pleasant person he is to work with! :D

Customer service was awesome and Brent Watson was a great help!!!! He explained everything down to detail and answered every question I had. Thanks again! If I ever had to get another storage this is the place I'm coming back to this one!!!

Worked with a guy named Kyle the service was great! And, the place was clean which was nice.

So I came in with my girlfriend to gather some moving supplies the other day and Kyle was extremely helpful. If I ever need anything for moving I will definitely be going there for my moving needs.

Excellent service clean storage area

Property is clean and secure, they made me feel comfortable leaving my items there!

Brent was very helpful today and helped me find the best unit for my needs. He took the time to show me my options for rentals and helped me find the best for me. He also spent the time to explain the insurance and plan options and answered all of my questions in a kind and friendly manner.

I had pleasant experience here and very professionalism of the employees -Katherine

Store is clean. Rep is very helpful an explained all details for use Brent Watson is an awesome service provider

Customer service was great Brent Watson was a great help.

Brent Watson is an AWESOME. He is always accommodating and even helped me dind my misplaced phone. He also gives me the best price on everything I do. I highly recommend this location.

Brent did a great job and we're very happy

Looking for a unit today. Brent was very helpful and courteous!!!! Definitely recommend!!!

Lost my job and had a death in the family and Public Storage didn't seem to care. Refuse to work out some kind of arrangement to stop from going to auction. Had to take money from Rent almost lose the place where I'm living in order to pay them. Make sure you pay your rent up to date every month or you might find yourself in the same predicament. Otherwise the workers there are excellent I give them 5-stars.

Kyle T. was awesome and very helpful. Facility clean with easy access to unit.

I had an incredible experience today at this location. Kyle was immensely helpful with giving me the correct information to be well informed with my purchase. The facility was very clean, and well kept. Kyle also greeted me at the door with my husband, as soon as we walked in. Kyle is a very nice, respectable young man. I will be telling all of my friends and family about him, and this incredible location. Thanks again Kyle!

I was there at closing and Celeste was very enjoyable and Willing to help me even when she wasn't required.

Michael was amazing

Only took about a half hour to see spaces and secure a spot. Jeff, the manager was extremely helpful and polite. The facility is clean, safe, and kept cool. Great experience so far!

I had a great experience at this location! Mike helped me and my grandfather get a storage unit, and he was very factual and so kind helping my grandfather pick the best deal for him. Thanks Mike, you’re the best!

Mike was super helpful and answered all my questions

What time do the gates open on Sundays

PKOK!

Kyle was very helpful,very fine young man ,property's very clean

Nice clean, nice customer service.

Great staff clean place good price! Gets the job done

Michael was very informative and professional. I was very impressed with the location and with Michael's know-how of helping customers with issues. I would recommend this place!

This facility is clean, has good gate hours and very friendly and helpful personnel.

Excellent customer service and Mike was the best. Very informative and always had a smile. I would recommend this place!!

Property has a great variety of sizes and Mike that works the front desk is always professional. Moving is such a pain, glad to have solutions from Public Storage.

Kyle was really helpful he's very knowledgeable and answered all my questions. Not to mention the place is very clean. Thank you for the help Kyle!

Worst customer service as the manager is very hard to get hold of for somebody that works Monday thru Friday. and.. the District Manager does not return phone calls. We are trying to find out why when we have a refund coming of $400 something dollars we only received $44 to date. I stopped by yesterday and of course the manager was not there. The lady filling in who was most pleasant could not even find our account on the computer and we just moved out a week ago Saturday. If we do not hear from someone with an explanation given to us as to the hold up funds due us and as to why we only have received $44 we will move to a television station here called channel 3 and 3 on your side. We have always paid well in advance and yet this is what happens when you move out of this storage place. The neighborhood surrounding the location has gone down hill. Our site was broken into along with some others while we had storage there and two or three of their security cameras were non-operational according to the manager. When we closed out it still appears that two are not possibly working . As well as bad as the neighborhood is they have no manager at this site living there. But at other nicer area public storage locations they have someone on premise 24 hours. The storage accommodations were fine and the place is clean. But worst customer service I have seen and do not suggest anymore that you consider using this site....Sad... You are forced to purchase their insurance and pay for the lock that they give you??????? Seriously I think you better think twice before trusting your goods stored here...

Great service, just alot of hidden fees that are not listed on the site.

Friendly and very helpful

First off: no stars in not an option. These guys are not very honest. They are also the most expensive in the area, and make you pay for their insurance and their lock. We rented on July 28th paying what we were told would take us to Aug 31st with the move in special. Then found out on Aug 31st we owed over 200 dollars with late fees with no prior notice or attempt to notify us. After trying to explain what was agreed upon they would only reduce the charge to 180.00. We logged a complaint with their regional manager , but that manager has yet to return our call. This was in direct opposition to ARS, 33 -1701, 1703, and 1370. I also believe, but lack evidence that some of their 4 star reviews were allegedly astroturfed. My reasoning for this is that they are all grouped from within the same time periods, and this is statistically highly improbable and indicative of Astroturfing services. But I cannot prove it

Kyle got me the storage I needed. Thanks Kyle!👍🏾

Great service in a good location

Gena and Erika are tremendous to work with, and are real professionals. I highly recommend this facility.

Super easy to sign up. Digital all the way.

Erica did a great job and property look great

Erika is absolutely a joy to encounter every time I come in. I'm so glad there is a knowledgeable and professional team member on board. I've been a patron for several years and she's the best I've had the pleasure of dealing with.

Great service.I would rent from this location.

Erika & Kyle

You can trust your stuff will be safe here, it is a beautiful facility with a great paint job and great service! They recently spent a lot to repaint the place which shows they keep it serviceable.

Kyle was very helpful and helped me with my rental needs professionally.

Ericka was very cordial during our encounter, she should be considered a valuable asset to your company

Kyle was very helpful and explained everything. Very nice guy. Thx Kyle for your help and getting paperwork done fast. Happy thanksgiving.

I just wanted to let management know that Kyle was very helpful and professional. He was a pleasure to deal with and accommodating all of my needs

When we where looking for a unit, Sierra walked us through the whole system. She was a great help and very friendly.

Erika was so helpful and was very personable , I look forward to working with her again, she answered all of my questions

was in around noon 9/20/16 the manager couldn't have been more helpful (dropped everything she was doing help us)

Great experience and customer service. Thanks Celeste and Sierra

We needed three large units on short notice and Celeste was very helpful. The units are tall and the lot is secure. We had no issue with the 26' truck maneuvering through the lot.

This is the worse public storage in Arizona. The manager Celiste? Is extremely unprofessional and very rude. We rented a storage here and they insulted my lady multiple times. Do NOT trust them. They will raise your payment every 3 month. They always ask customers for review on the first day. I bet their older customers are not very happy.

The service was nothing short of fantastic with absolutely the best positive attitude on a espicailly hot moving day!!! Thank you to the property manager for all the laughs and great experience, hope to do it again at this Public Storage facility!!!:D

The two Young ladies that I dealt with amazing very knowledgeable did that upsell without being too pushy. Very enjoyable Experience thank you

My son and I moved from 1 unit to another unit on what I believe was the hottest day so far this year., and Celeste was so helpful. She was very professional, friendly and didn't mind that we kept going into the office to cool off and refill our water bottles. Thank you so much Celeste!

Celeste made my rental so easy. She took her time and went over everything. Very clean and great lighting

Celeste is the best. 👍🏻

Celeste was very helpful and got our storage unit taken care of and set up in a quickly and timely manner, she was very friendly, and very professional.

Sandy and Celeste have been the greatest help. They deserve a raise !!(:

Came into store about a week ago check on some pricing. place was clean, smelt good, prices were right about normal. The girl running front desk was extremely helpful, polite, and smoking hot (always a plus). I would recommend p.s.

Excellent service from Celeste in the front office. She made the process easy and enjoyable. I would recommend this location.

By the time I left I had been laughing so hard because these ladies are so fun and so upbeat that I felt like renting unit I didn't even need. Feather Rae and Celeste were extremely helpful!!!

Service was great, April did well during move in! Helped me with my storage needs. She was kind enough to let me use her cellphone for a Google review since I do not have any smart phone access or computer access.. If anyone has questions about review my name is Patricia N Davis.

They work with you if your having financial issues very kind and its clean! No RIfraf hanging out ...I will definitely rent with them again

We've been using Public Storage for 2 months now. The staff is awesome and we've never had any issues. The properties clean and the rates and regulations are fair. I'd definitely recommend them.

Celeste was very helpful and knowledgable. Good job

So awesome. Amazing manager.

Good deal on a 5x5 unit Celeste was very nice and knowledgeable thanks

Gabby was very helpful and led me through the process expertly. I fully recommend working with her. Tina

Service with a smile! Shirley is always helpful!

This is my second time renting here. I did not consider anywhere else. Shirley, the current manager is very pleasant and helpful. Dave and any of the other managers are helpful as well.

I have had this unit for over three years and have never had an issue. The gate always works and the place is always clean and secure. Today, 12/02/2015, I had the pleasure of meeting Celeste and asking for her assistance. Celeste was more than open to assisting me and has a perfect balance of Courtesy, Politeness and Professionalism. Their rates are on par with the area compared to lessor equipped and secure facilities. I will remain here as long as I req

I have had this unit for over three years and have never had an issue. The gate always works and the place is always clean and secure. Today, 12/02/2015, I had the pleasure of meeting Celeste and asking for her assistance. Celeste was more than open to assisting me and presents herself with a perfect balance of Courtesy, Politeness and Professionalism. Their rates are on par with the area compared to lessor equipped and secure facilities. I will remain here as long as I require storage services. Thanks Folks.

Dave was wonderful. He cared and explained everything and care. I would recommend very highly

Awesome storage experience . Been here since 04/14 and still here. Prices are too good to go elsewhere Very clean, safe and secure. Shirley is the nicest person you could ever want to meet. Check it out for yourself.

There were two ladies there and they both were very friendly. Shirley was the one who took care of us. She was very friendly and answered all our questions. This facility was very clean and pleasant.

Had a last minute emergency and Shirley was more than helpful. I would recommend Public Storage anybody

I CAME IN WITH A FRIEND AND WAS IMPRESSED WITH THE FRIENDLY SERVICE. IF I AM EVER IN NEED OF STORAGE, I WILL SHOP PUBLIC STORAGE FIRST!

Easy transaction.

Good service!

Shirley was really cool funny and actually liked talking with her about a lot of things.. felt like I knew her for years:)

Charlie was the best customer service I've ever had in my entire life I do you think she deserves to be manager and get a raise I just want to make sure the world knows and if you could be so kindly to pass this message message on to Shirley and tell her what a great customer service and she deserves employee of the month and the Rays I'm just so excited to be one of your customers thanks to her

Shirley does a great job

Shirley and Dave were both very helpful in funding the unit I needed for my furniture and we're very thorough with the paperwork!

Great service.!!!

Shirley was great. Very friendly and got the job done quick and simple.

Rene S. Was very helpful and had a great attitude!

Excellent people. Excellent service.

Awesome place

Shirley is a rock star who is friendly and has a great smile. Love working with you guys because your always friendly. Keep up the good work.

I love this place!

Shirley is a lady that's in the office and she helped me today to get my storage unit very friendly very helpful and I would recommend Public Storage to any family and friends...

Awesome

I have used various storage facility in the past and I have to say so far this is the best I've ever used. The customer service was outstanding. Feather Rae was extremely pleasant, helpful, and knowledgeable. We walked out feeling very comfortable with our decision to use this facility. I am even more pleased with how clean the grounds are as well as the storage unit itself. I highly recommend this facility for any storage needs.

Feather Rae and Jeff were both very helpful. This is my second time renting from this property and would recommend it to anyone. I couldn't have asked for a better experience.

Wanted to say a big thanks to Jeff. Excellent customer service! Answered all my questions and was very professional. If anyone needs a reliable storage facility I would highly recommend this one. Thank you again, I'm proud to be a tenant.

always courteous, patient with late payments not rude when call.

I was in a bind and needed a storage fast! Pulled in and had a storage 20 minutes later! Great Customer Service! Very Professional property! I will definitely use PS Public Storage for all my future storage needs!

Feather Rae and Jeff were great, and very professional.

Went into this property and was treated great by Jeff. This guy really knows his stuff and I'm glad I found this place. I would definitely rent here again!!!

jeff is great and aleays professional. He jeeps the property clean and safe. Would recommend to everyone!!!!

Jeff and featherrae were very nice. They know there stuff when it comes to getting the right size and the property was very clean and secured. I will tell ALL my friends and family to come to this awsome location!

Excellent service by Feather!

Jeff was great at this location very professional and knowledge able about the units and getting me in the right size. His cover manager also very nice and answered some questions I had would recommend to friends and family

I have rented here a couple of times and have always had awesome customer service !!!

Worked with both Jeff & Feather, both were courteous and professional. Moving can become one of the most stressful things in life. Jeff & Feather helped to make that a wonderful experience. They had answers to all questions I had and willing to go the extra mile to help me find the correct unit for my needs. Public Storage has a winner with professionals at store # 29128!!! I highly recommend this storage facility to everyone. It is convenient, clean, safe and well managed!!

The location is great and super clean, Jeff and Feather Ray were fantastic, friendly and super helpful in getting me a unit. I will defiantly be referring friends

This Public Storage Facility is easily accessible, well kept and climate controlled. Desiree greeted me promptly and professionally, answered all of my questions, explained the services offered and showed me around the facility. I felt very safe there. All-in-all, I had a great experience. It's also wonderful to be greeted with a smile.