Public Storage Self-Storage Units at 18401 N 35th Ave, Phoenix, AZ

Very helpful staff, Nikki was great to deal with, very understanding and supportive. Thank you all for your work.

Crissi helped me today and she was kind and knowledgeable, thanks again!

Nikki was very helpful

I have to give it to this location. Amazing customer service.

I had a wonderful experience with this location and staff. They were able to accommodate my needs and at a great price. Straight forward, honest, and welcoming with their service. I would highly recommend this location to anyone seeking storage needs in the area.

Greg was a great help me get back into my storage recommend this to everybody

Crissi, was very friendly and helpful!

Nikki is great

It was sooo hot today and Greg helped me carry my bag into the unit. He offered excellent customer. My only complaint is that it’s too hot in my unit. Expensive Candles were beginning to melt. Not happy about that. The floor in general was hot! Other than that nothing but good things to say especially about Gregg!

Nikki and Lynn are amazing….so helpful… many thanks!!!! Thanks Shorty

Great customer service from Mr. Gregg. It’s was a pleasure to talk with him

Staff is very friendly and professional. Shout out to Gregg for his exceptional customer service. He sets the gold standard for this facility.

Nicole is an absolute nightmare to work with, heaven forbid you have to be connected with her on a phone call and it gets worse. Her in person attitude is absolutely, and gratefully unmatched, she wears rbf, looks highly annoyed when you ask her any questions, and has zero empathy, or customer service skills. She is rude, and cuts you off, doesn't allow you to ask any questions, or give any info about your unit!! Today she called to remind me about my unit, I asked her for a payment arrangement, or asked what their procedure was for auctioning off unpaid units. I proceeded to let her know that I spoke with the very unpleasant woman yesterday, and before I could go any further she cut me off and told me that I must have spoke with customer service because she was the only one there yesterday, and it could not have been hurt. But she also said that in a very rude, in a matter of fact way, which helped me remember that it was her that I was talking to. She proceeded to let me know, that if my unit wasn't paid by the end of this month, that I had approximately 2 weeks and it would be on the auction block. Which is much different from what she told me yesterday, she told me that if it wasn't paid by the end of this month on the 1st it was going to auction. I JUST lost it all recently from DV, I was just asking for an extension or to pay a partial pymnt and got hung up on!!! I STRONGLY dislike her and pray I don't have to interact with Nicole much longer!!!!

Greg was amazing and very helpful

Lynn was excellent!!! Thank you !!

Gregg was very helpful! Thanks

Gregg was amazing, and very helpful

Gregg was great helping me find the unit I needed. Helped me set up the app and walked me out to make sure it worked.

A fantastic facility with an even greater staff, Lynn was extremely helpful and left no stone unturned. If you're looking for a facility to store your goods in this is it hands down

Gregg was great. My Aunt and Uncle appreciated the discount and service.

Greg helped so much, I signed up on line and there was a glitch. Greg got around it and got me a great unit, very helpful and professional 👍🏼

VANESSA WAS A FANTASTIC HELP !

Vanessa is absolutely amazing! I had to move storage facilities, as my prior place was horrible and Vanessa made things so much easier and less stressful!

Omg! Thank you Vanessa for helping me today!!! You rock!!!The moment we spoke today I was confident you were in control of the situation and it was going to all work out. Thank you for your awesome customer service! Hope to see you again soon!

Gregg was very helpful with my move out. Not problem the 4 months I was renting here

Vanessa was so incredibly helpful. We needed help managing our account from out of state. She was so professional and knowledgeable. We can't thank her enough for her kindness, friendliness, and professionalism. She absolutely made our day! A million thanks for such a wonderful experience!

Greg was so helpful! It was our first time using Public Storage and he helped us by showing us how to get in the gate with our code. And showed us where our unit was. The lock on the unit would not work so he replaced it. We wouldn't have been able to access our unit without his help.

Nikki helped me out and she was such a kind soul. Not only showed me the unit that I was going to rent, but got me a better deal than I was expecting to pay!

Nikki was training Joe the new D.M. so it was a double pleasure our unit is very big (high celing) a couple of shelving units and looks like I'll be able to store at least 15 complete drum sets thanks public storage! Thanks Nikki and Joe two professionals with 5 star personalities!

Nikki is the supreme example of perfect customer service and exceeds expectations. Thank You Nikki!

Nikki is such an amazing person!! She’s very helpful and very professional she’s respectful and has great customer service!! Thank you Nikki for being such an amazing person 🥰

Great place! Rosie is a doll!

Rosie is the best! transfered units with no hassle. was quick and simple. She was a joy to work with.

Rosie is the best! Great customer service.

Our PS storage facility is up the road from this location. We stopped in to physically make a payment for our unit, and we were greeted by Nikki. Not only did we pay our bill, but she was welcoming and extremely kind and informative. She's a GREAT listener and by her professionalism we gathered that she is a formidable problem solver and during these chaotic times the various solutions that she offered appeased our anxieties which we found to be refreshing. Please employ more professional candidates like her. UPDATE: OMG!!! Nikki is STILL the most wonderful and personable PS employee EVER!!! PLEASE...PLEASE... PLEASE don't EVER let her go! She trains everyone thoroughly to replicate herself PS wide. I believe they've all learned her brand of "people-person" skills. SHE'S A KEEPER!!!-- THANK YOU!!!

Rosie was very helpful in getting us set up with a storage unit. Good location and very clean.