Public Storage Self-Storage Units at 669 W Union Hills Dr, Phoenix, AZ
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 39/moSmall 5'x5'
$ 39/mo $52Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 50/moSmall 5'x5'
$ 50/mo $66Best Price Label
- Outside unit
- Drive-up access
5'x5'Online only price$ 51/moSmall 5'x5'
$ 51/mo $67Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 59/moSmall 5'x10'
$ 59/mo $78Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 60/moSmall 5'x10'
$ 60/mo $80Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 92/moMedium 10'x10'
$ 92/mo $123Best Price Label
- Inside unit
- 1st Floor
12'x30'Online only price$ 96/moParking 12'x30'
$ 96/mo $127Best Price Label
- Uncovered parking
10'x7'Online only price$ 98/moMedium 10'x7'
$ 98/mo $130Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 108/moMedium 10'x10'
$ 108/mo $144Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x12'Online only price$ 114/moMedium 10'x12'
$ 114/mo $151Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 116/moLarge 10'x15'
$ 116/mo $154Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 153/moLarge 10'x15'
$ 153/mo $203Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 155/moLarge 10'x20'
$ 155/mo $207Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Phoenix
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
North Central Phoenix Storage Units in Deer Valley
Public Storage, located in North Central Phoenix, at the intersection of Union Hills Drive and & 7th Avenue, is a convenient self storage facility in an area with the perfect mix of dense suburban neighborhoods and major commercial necessities.
Just minutes off of the Black Canyon Freeway and Loop 101, adjacent to the Moon Valley neighborhood, and located right across the street from the Arizona Artists Guild, this 606-unit self storage facility covers a wide range of storage needs. The 5x5 units are great for students and singles looking to store a few extra items, while 10x30 units offer a larger storage space for families or small businesses who need some extra room.
With vehicle rental spaces on site, including for boats and RVs, it's the perfect location for folks who love to hit the road and head to northern Arizona for seasonal outdoor recreation.
Combining indoor and outdoor units, with the availability and ease of a manager who lives on-site, this offers affordable, flexible storage options.
- Indoor and outdoor storage units
- 300 climate controlled units available
- Key code access
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 478)
Been a customer for 10 years and all they do is keep raising the rates. They say you have a chance to win on auto pay $1,000 but in ten years I have not won. So good luck everyone with that. I guess after reading this review they decided to help me out and lower my payment. It was really nice of them to do that.
Melissa was very pleasant and thorough. The process was super fast and easy. Thank you I appreciate your help
Melissa was awesome she took care of all my issues !!!!!!!!
Melissa was very lovely and very fast she got me in and out with no wait. Was very happy
After dealing with the BIGGEAT headache of my own design, Melissa was the absolute GOAT. I would be in shambles and buried in fees if it wasn’t for her
Melissa was very helpful
Melissa was awesome. Very courteous and professional.
Melissa was a "Life" saver! I rented the wrong type of unit, and she helped me through the whole process of getting the correct unit needed. This was all on moving day. I so appreciate her assistance!!! Smooth sailing with her even though she is a Dodger fan GO Diamondbacks!!!!!!
MELISSA WAS A GREAT HELP!
Good place. Nice employees. Prices are a bit high though.
The area was clean and well lit . Pretty much a great experience . One suggestion, a trash can or two wouldn't hurt .
Melissa was very helpful !
I rented a unit at sixth Avenue and Union Hills and Rosie was wonderful there. I started on the Internet and found what I needed and then finished with Rosie. The only thing that I would say you need to call ahead is to find out if it’s climate control because they have both and the Internet doesn’t tell you whether the one you pick is climate control or not but I will say that Rosie was so helpful and so polite and nice to deal with, you couldn’t ask for a nicer person to work with
The whole team was amazing and made the process go smoothly! Two employees showed me the unit I rented and showed me how to use the app as well! Wonderful service and staff 👌🏽
Melissa and Eric were extremely helpful and walked me through how to N use the app too, for easier access and account information! Very happy with my experience here ❤
Melissa and Eric were very helpful
On the website, offered a dollar for first month rent, but went through the whole process. MS said there's no dollar on that unit. Basic basin switch total against the law practice.. the only reason why you got a star is cause I have to give you one
Lousy employees can't use restroom unless your an A renter was told to go to circle k just ridiculous place is a joke
Absolutely terrible. Had my unit broken into with half my items stolen . There is no video footage or anyone willing to help ! Basically told “ not our problem “ horrible horrible experience
Damien was amazing! Thank you
Damien & Melissa have been so helpful with my customer service needs, I greatly appreciate the staff here!
Melissa demonstrates outstanding professionalism, patience and client care. Along with her extremely pleasant smile, her clear and concise explanation of policy/procedure made for a seamless transaction. I am SO GLAD my reservations at three other locations did not work out and I was able to rent at the originally selected location: Melissa's Place. 🤗🙏🤗
Horrible company. Had a 60k boat stolen from a location in Phoenix. Never got any information about who took it. They claim the cameras were not working on part of the property. Left dozens of voice mails for the district manger and still 3-months later not a single response back. Police did what they could, but no cooperation from management or the corporate office. Can’t get calls back and half the time the doors are locked and there is some poor excuse why they are not there. Make sure you have insurance as you may need to use it. They take zero responsibility. It was a shocking and horrible experience.
Wow, what am awesome experience. Kathy was amazing, friendly, very helpful, and made the renting process enjoyable. The place is spotless. Very impressed what the whole experience
Absolutely the worst. The 800 reservation number blatantly lied and when I arrived with the truck full of things moving to storage space not only did I learned the price was different with the representation of a free lock and air conditioning unit was totally false. A telephone Life storage from the parking lot and I was able to get an air conditioning unit $20 per month less expensive in a much cleaner and nicer facility.
Can in to find a storage for my belongings. Melissa and Robert did a amazing job helping me find a storage in a decent amount of time .Very positive people . Not that it matter but they also have a very funny sense of humor .
I had a really good experience with the rental of storage space with the service of Melissa and John and Melody I believe they make the experience good.
Mellisa’s professionalism, hard work, and customer service went above and beyond my expectations. Promote her immediately!
Nobody is working here today. Office is closed. No hours posted. There are some serious security issues and nobody here to speak to.
Making a reservation was super easy, Melissa was so knowledgeable and friendly! Thank you Melissa and Damien
Melissa was very helpful helped me get into the right size unit. Thank you Melissa
Melissa is awesome 🤩
Came to visit this location and was helped out by Melissa, 10/10
Waited 30 minutes for someone to come into the office so I could move out on my set date. No one showed and no one on property to help
Melissa and Kaila were not only 2 of the nicest and pleasant people I've met in some time, They were also extremely knowledgeable and professional in describing options and helping me with my choices . I wouldn't hesitate in recommending this facility To anyone who needs to storage. Thanks again, William Schumacher
What a joy to have met Isaac Varela! From the moment you meet Isaac, you can tell that he cares about his customers and his job. Which he loves I was told. Be has some if the best customer service that we have received in quite a long time. You just don't hear, see, ir receive it anymore. It used to be the first thing that people would speak to each other about. If anone could give this young man a phone call and tell him "job well done" and you made a customer very happy with her service! Thank you and sorry for the length of my post just thought it should be known that there are young men out there that are polite and helpful.
Nicole was amazing!! When no-one else would help or return my calls...Nicole returned my call promptly and addressed my issue on the spot! Can't say enough. Thank you, Nicole! Been renting here for 20+ years and this is the best service I've gotten.
i just needed to share how Nicole did a great job at serving me customer service for my father who has a storage unit there. i go to the one on cave creek , and i had to go down to 7th ave because no one is ever in the office. She helped me every possible way she could. she went out of her way to make sure we were happy! Thank you Nicole!
I was there before they opened. Kody was there waiting for the manager to open the store and I was having trouble getting through the gate. He walked me through downloading the app, showed me how easy it is to use and I got in to my unit. Thank you Kody!!! Great helpful employee!!
Very clean property , Nicole was very nice , and very helpful with everything I needed and answered all my questions.
Ashley has amazing customer service
Susan with Public Storage, 669 West Union Hills facility was EXTREMELY professional, friendly, kind, caring, knowledgeable, and courteous. She went out of her way to provide the highest level of customer service imaginable. In a day and age when quality customer service is rare, Susan exemplifies what true customer service, by definition, is meant to be. Keep up the good work Susan.
Jennar was very helpful would refer this location for all your storage needs
JennR was vey helpful with helping me set up the public storage app. It will make my life easier.
I can’t begin to elaborate the fact that this is THE BEST storage unit I have ever done business with. Jenn R is such a doll. Not only is her customer service on point; she really cares for her clients beyond compare. No matter the issue, Jenn R and the whole staff of public storage will make sure you will leave happy and feel comfortable with you things in their hands. Trust me, you won’t be disappointed. Even if I move to Prescott or Buckeye, I refuse to leave or change storage units only because I know for a fact my valuables are in good hands. Thanks for being so amazing!!!!! You guys are the bomb!!!!!
Jen was very friendly and helpful.
JennR was amazing and help me find the perfect solutions for my needs.
Great experience!! Found the tape and boxes here to pack boxes.
JennR has been very helpful. I was amazed with her customer service and knowledge. Hard to find good help these days!!!
JennR was very helpful setting up my account and confirming the dates wanted. Jennifer thing very smooth and easy to join.
Jenn is so helpful. Walked me through their app. So easy to make payments. Also easier with gate code
Very clean plave and friendly services
Last week I was able to get a unit and Susan was extremely helpful and one of the nicest people I've come across in a while. Thank you soo much.
Very nice place love the customer service 👌 Thank you !!!
Is looking for a place to store some items I picked this location. people were very nice very helpful. The facility is top level and the staff fantastic..
I had great experience with JennR. Havent had great customer service in a long time. Hands down to your employee. She listened to what were needing. Made moving a lot easier then i thought.
Manager Jenn was amazing. She gave us great customer services. Property was clean and nice
JennR is the best
JennR was amazing with her customer service. It was easy to get storage. I was very impressed with the service
Jeremy was great
Susan had her first rental with me. She was so polite and helpful. I would recommend her for anyone. Thank you so much Susan for making this experience easy and non stressful.
Jenn R was very nice and the property was clean
What a blessing to have met Jenn. We needed a storage at the last min. Our house we thought we were getting fell through. She was friendly and helpful finding the right size. Thanks for making today easy
This review is specifically for the property manager JennR because we store our belongings at a different location. Jenn has actually helped with challenges with our account twice now! She is friendly, obviously cares about her property and her customers and very willing - and able - to help! Kudos to Jenn - she should get a big raise! Thanks Jenn!
I would highly recommend this facility! Great location, price and the service was excellent. In the middle of my chaos of moving Jenn was amazing! She reached out to me to assist with my reservaiton and move in. She was friendly and extremely helpful, giving me options and allowing me to set up my move in date to meet my needs. Her service and follow up made it the best customer experiece I have had in a long time!! After working with Jenn over the phone, I had to make a point to go into the office and meet her to thank her for all of her help. Jenn is even more friendly and welcoming in person! Thank you so much for all of your help Jenn! You truly helped me out when I was in a rough situaiton and made it better!
JennR she was so friendly. I felt that she was very helpful. Happy with the service
Jenn was helpful
Jenn has amazing customer service. She was friendly and helpful. Thanks for making this easy to rent a space
JennR was helpful and pleasants. Property was clean
Jen was amazing. She helped me find the right size. She took the time to help with a friendly smile.!!
Jenn was great and friendly
Ablsolutly great and professional service, completely honest and great rates. Facilities made me feel safe with leaving my belongings here :)
I need a little help when I first moved in. I went to the office and JennR was friendly and helpful
JennR was really friendly. She helped me with all my questions. Thanks for a great employee
jennr was so help in this time of need. i was needing a space and fast. she was helpfully.
JennR been very helpful. We did erental. We had questions and she was so nice and friendly.
JennR has great customer service skills. Helpful information and friendly smile
Jennr was friendly and very helpful
Everyone that works here is awesome!
JennR was great. She was completely full. She took my number. When the size unit I needed she called me ASAP. She is awesome!!
Jenn was fantastic with her customer service and helpful advice. She is a keeper as a worker
JennR was so understanding and helpful. Great customer service
Great services and clean place
Tj and Laurie just so u know my mom died thx for lieing and being untrustworthy I would never recommend your places to anybody go to everest self storage they are the best oh and buy the way you can't put bills into collection s when selling people s property
Love this location in a large part because of JennS! She has been amazing, answered and assisted me since day one. Always so happy to help. She makes the whole experience go so smoothly .
Jenn R gave me fast and friendly services
JennR was one of the best that I have had for customer service. She is a10 stars in my book
This lady Jenn was so super nice. I am glad I came to this location. Yes there is other locations and some are pretty close to each other. Greats custom service goes a long way!!
Jenn was great. I got there before they open. She opened the door and helped with great customer service
Very professional staff
Came in to get storage. She asked questions to help us with the right size. Thank you for the great customer services
What a great experience. Jennr has great customer service and is friendly. Thanks for making my move in easy.
I live out of state. JennR was so helpful. She help me do the erental a head of time. I got here and it was all set up and ready to go. She was friendly and kind. You have a gem working for you!!
JennR is amazing!! Thanks for the great services
Absolutely fantastic place! Jenn R. is a fantastic saleswoman with a great personality. She made the experience a breeze and made us feel comfortable with choosing this location. We appreciate and look forward to using our storage unit.
Jeremy was amazing and did an outstanding job. I will definitely recommend a friend.
Jenn...... Is the bomb and has worked mircles for me. Thanks for you great customer service.
Jennr was very respectful, Easy to work it Best public storage I’ve been too
JennR is always willing to help and gives great customer service. Glad that you got a great manager for this property
Came here to get a storage with my mom and dad. Jennr was friendly and helpful. My dad had tons of questions and she answered everything with confidence and a smile.
Prices get raised yearly by about $25 per month
Jenn gave great customer service. Thanks for information and making it easy
Jennr was absolutely AMAZING!! Very professional and knowledgeable about system and offered discount and other options to save money! I definitely recommend everyone to come here and store your stuff! Oh and everything is online and it’s simple and safe!!
Jenne was amazing!! She was super helpful and every recommended a much better unit for me. The store was clean and she is super friendly!
She was friendly and helpful.
I want to give JenR a shot out for great customer service. Come to find out she was working at the store I rent from. I called her back and she was still willing to help me with my account.
I had the best customer service. I speak very little eñglisj. She went slow speaking. She was friñdly.
Jennar was great. Great friendly services
Jenar, Was great. Always smiling, friendly service.
Jennr was so helpful. She made a call for another store to make sure my space worked out for me. I told her I was looking for a parking spot. She found me one and sent me a link to do erental . Easy and simple. Thanks for your great customer services
Jen R was great!
JennR was friendly and helpful
Jenn R was supper helpful and communicative with me. She helped me choose a unit that would work well and helped me find a good deal. A pleasure to work with her. The facilities are clean and it smells oddly nice.
JennR went way out of here way to help me today. I needed a space that she didn't have and she searched around and found me the best deal. I couldn't not of asked for better customer service. Thank You
JennR was amazing very helpful friendly and knowledgeable. I would recommend this location to anyone and everyone.
Jeremy was top notch and recomend 100%
Jenn R was kind and easy to work with on getting my storage needs. Thanks for great customer services.
JennR was amazing. Went to her store at the last min. She didn’t have any promotion. She helped us find one and the walked us through the erental. This saved us time and could start before they open tomorrow. She is a keeper
Jeremy treated us with exceptional service
JennR gave me amazing service. I was happy to find a parking spot.
Jeremy was really helpful and informative with what they had to offer and had a good price!
I called and JennR helped me with questions I had about storage. She help me fine the best deal. Thanks for the help
Jennr did an amazing job with notifying me in a timely manner about a water damage incident that occurred at the storage facility. There was no damage, but I really appreciated her proactively reaching out.
JennR was friendly and has great customer service. Thanks for your help today
Thanks for the great customer service. It was fast and painless thank Jenn r
Jeremy rocked it
Quick easy, amd informative during rental process.
Good place I came to do some work and they were very helpful
I stopped by to get a space. She was helpful and friendly. Great lady you have working for you
JennR gave me great customer service. I had a few questions about transfer and she explained it so easy. Thanks
Great service from Jennr!
I stopped in on 5/26 I didnt rent a unit but the staff was very helpful and great customer service. Highly recommend. UPDATE: Went back to this property yesterday due to the great service I received a year ago when I was looking. Was not disappointed. Jenn R was great and happy I choose to go back to this property to rent. Highly recommend
Jennr and Linda were very customer. They helped with every questions i had. Thanks for making my morning easier
Thanks TJ!!! Thanks Linda, awesome service
Jenn has been very helpful. Thanks for the service
JennR was great and friendly
Really great service.
JennR has been only at this store for a few months. She is amazing on how she can remember me. I come in every month to make my payments. She greats me with a smile and ask how i am doing. You should keep her here!!
JennR was/ is excellent to work with. She made renting a pleasurable experience. Easy / sign up, / contract and rent a space -(Simple and fast). Her other assistant was equally as helpful when Jennr was not there.. What a fantastic team! Thank you for all your kind -after hour assistance..Great location and friendly staff.
Eric made it easier for me to go thru rental transaction. He asked me if I have any question during rental. Price is great and very friendly people.
I experienced excellent customer service with Jenn R. She definitely earns 5 Stars. Thank you. Ann & Lonnie Hovde
What a great place. All my questions were answered thoroughly. Great customer service. Quick and efficient. Clean and easy to maneuver property. Great job.
Location is great. Property is always clean and staff is friendly and helpful. It's great to deal with people who are so willing to listen and help. JennR made the entire process easy. She answered all my questions and handled my concerns.
Clean facilities and a great location. The staff are very helpful. Jennifer in particular was very friendly and answered all of my questions regarding terms and what is expected regarding the lease. I had been looking at different facilities and always felt pressured to sign right away without explaining all of the details. This was the most pleasant experience of all of them. Very knowledgeable and easy going.
how much to store a trailer
After 2 months finally got a hold of someone to close out unit. However has to be done today, after no answer for weeks until day of their deadline. In isolation orders with possible positive covid, they still refuse to do anything online, must go into store. Guess besides poor customer service they also don’t care about their employees well beings or forcing us to violate our self isolation per hospital regulations.
HORRIBLE LOCATION. REFUSE TO HELP DURING Pandemic. I am single mom of 4 and can only pay 1 unit of 2 right now. This location refuses to help with a settle deal to close out unit. Want over $500 right now or will be suctioning off my item. Schools and daycares and my work is closed. Trying to pay rent to live during this time and these people want to horrible during a world crisis. Go to extra space. My experience with these people from day 1 has been crap and poor customer service all the way around.
I can't tell you how amazing my interaction with Jennr was today. It was the best customer service I can remember recieving. She was friendly, talkative, and more than willing to help with any questions or comments I had, and sealed the deal with me doing business there. Keep it up, Jennr! I would recommend Public Storage to all my friends and family, 10 out of 10. They care about their people, their people care about their customers, and it definitely shows in everything they do. Keep up the awesome work, Jennr!
Cinthia was great!!
Cynthia was very helpful and got me in my new storage unit quickly. My boyfriend also has a unit here and is happy as well.
Cinthia and robert helped me out so much!
Has great customer service
The is great I would recommend any and everyone to come here great help and a great person
Tj is extremely helpful when I come in to pay my bill. Great guy!!
Great customer service from Laurie!
They are always accommodating to personal needs. Laurie was helpful and T.J. is informative.
The was extremely helpful! Love the property
Laurie was great. Very nice. Very helpful.
Great services!! Laurie was amazing !
Tj was wonderful he needs a raise
Laurie was awesome and funny. Helped with all our needs when I came in...
Laurie was super helpful and concise!
Wow! Thank you for all your help Laurie you made the process very smooth and were so welcoming. Thank you once again!
Staff is super friendly and storage unit is amazing. Tj, Adrian, Laurie have been super helpful and informative 10/10 would recommend
Tj was extremely helpful and knowledgeable, thank you so much!!
TJ was extremely helpful thank you for quick service
Tj showed me around the facility, very clean and tidy, he was nice and professional as well
TJ was amazing, quickly got me set up and glad I chose this location.
Laurie and Tj were great and the customer service was amazing I reserved a unit and unfortunately the size I needed was rented before I came in to rent it. Laurie went above the level needed and got me a bigger unit for the same price I was quoted
Tj is amazing
Lorie was great customer service was very helpful!
TJ was extremely helpful & knowledgeable.
T.K. was extremely helpful and knowledgeable
TJ was very helpful and attentive when getting us settled into our new unit.
TJ was great helped out with all our questions and great customer service
The was very helpful and personable!!!
Lori was awesome! I’m happy with our climate controlled unit & the overall condition of their facility!
TJ was awesome, helpful and I couldn't be happier with his help!!
Quick and professional! Pleasure to rent from.
TJ was very knowledgeable and helpful.
Tj was extremely quick and helpful! Great job
Lynn is great! Despite this, when I went to end my account, the person behind the counter without even looking up my account said I owe 50 dollars even though my account was current and hadn’t hit the renewal date yet. Maybe look up a persons account prior to saying they owe you money. Just common sense, you know
Laurie was the best.. Love her spirit..she rock!!!
Lori is an outstanding employee.Keeping units safe and secure. She went above and beyond regular duties to help us. Thank again Lori! This facility will be highly recommended!!
Laurie did an amazing job. Helped with everything I needed. She went over and beyond
Great service laurie!! Thank you!!! T.J was an absolute gas, soooo funny Thank you both for good service.
Got a unit which turned out to be to small. I reserved another unit within a week to complete my move. Spoke with Lori and her district “manager” who would not allow me to use another promo. Terrible customer service non accommodating and provide zero professional moving unit rental needs. Any other storage place would have been better
Tj was extremely efficient and helpful!
They were very helpful and caring to my needs
I helped my girlfriend move into the storage. Laurie was very polite and helpful in helping my girlfriend and also went out if her way to help after closing time.
TJ was super helpful, and very efficient. Set me up quickly and had me ready to go after the person before me. Highly recommend!
I just want to say I have never had anyone so nice and helpful for any type of business I have ever delt with. Laurie from public storage really is the lady you want to see when it comes to taking care of your storage needs. She will go above and beyond her responsibility for her job. Make sure you deal with Laurie though the rest are not so nice and helpful.
I am so amazed at the people at Public Storage on 669 W. Union Hills.! They are friendly and professional, and incredibly supportive and understanding with any situation you may find yourself in. The District Manager Robert is a pro and runs a great ship, and I imagine the entire district is run that way. In the front, Lori, who handled our situation was so kind and knowledgeable of all the details. Wonderful customer service! We highly recommend Public Storage for any and all your storage needs. Especially this location!
Tj was extremely helpful
Very friendly and helpful.Lori at the service desk was great
Tj was exceptional and service was awesome!!! Will highly recommend
TJ was extra helpful!! He really went above & beyond what I was expecting!
Lynn was extremely pleasant and very detailed. She explained all the requirements for insurance, auto pay, access hours and information pertaining to my needs. The unit was very clean and fits my needs. looking forward to taking advantage of the facility
TJ was awesome!!!
Very helpful. Easy to work with.
We have been in the process of packing to move within the Phoenix Metro area since April, and this conveniently located Public Storage has been so helpful. We purchased many boxes and supplies from them along the way and also rented two units to store our belongings until the purchase of the new house closes. The staff is always so friendly, Laurie especially. She has gone above and beyond to be helpful through this process.
Great customer service
Management let a stranger pay my bill and go into my unit. This stranger stole everything in the unit and now corporate won't even respond to us. Our whole life was in that unit. Sick of these big companies ignoring the people they wrong.
Very nice employees!
At first entry I started off irritated, that lasted 2 seconds. I set a reservation for 9am, didnt get a call to change it. They were having a district meeting. The DM excused TJ to assist me. He was very apologetic and thorough, the process was quick and easy. The best part was the team and meeting was very entertaining, it's a group of good wholesome people.
Jennifer was awesome! She was friendly and showed great customer service She was super helpful by answering all of my questions. She didn't make me feel rushed when looking at the unit. I really appreciated her go above and beyond attitude.
I came to this location in need of an outdoor parking/storage spot for my trailer. I had just driven in from a 4 day road trip and was running close to their store closing time. Eric behind the counter patiently waited for me and stayed after hours to complete my reservation and get my account set up. He even had a call into the district manager to make sure all was well. Eric was personal, professional and beyond helpful to me. Even after I had parked my trailer and was sorting through things, Eric walked out back to make sure I was all set before he left. If I could give 6 stars I would. Thank you!
Eric was very helpful. He was Informative, engaging and comprehensive in his explanations. Came away completely satisfied having experienced excellent customer service. Also very reasonable prices when compared with some of the competition.
slow on the draw. not as helpful as most. clean facility. nice area.
One Word..... **** TJ ******, Thank You!!! My Brother, My Dad , My Kids and this very Stressed out Big Sister greatly appreciate your above and beyond compassion , patience, humor... etc. I honestly couldn't say enough nice words to sum up MR. TJ. Keep raking up those positive Karma points and your future will be as beautiful as you are to all of us that have crossed your path.
TJ is most helpful and thorough. Made sure that I had everything I needed. Even had the movers check out the space wasn't too big. Thank you!
How incredible are Tj and Robert?! Stayed late and were really accommodating. Thanks guys.
Impeccable, well maintained, Laurie manager on site was polite, patient and very helpful. Great location excellent service.
Super helpful & knowledgeable!!! Made it simple & easy..👌
My experience with this location was very pleasing. Sarah T. was every helpful and I didn’t have have to answer many questions. She is on top of her game. Also she has a pleasant attitude to go with her smile.
Insufficient security. They picked my lock and stole valuable items making it look like it was never opened. Found one item at the pawn shop at 19th avenue and Bell rd.
Eric, was very helpful. He asked all the right question and very polite.
Very friendly great service
Too expensive, not consistent pricing. One person pays 200. For a locker that another pays 300.00
The property manager, TJ, was extremely organized and professional. The service was excellent when I rented my unit.
I just recently stopped in to check out a storage unit and have to say I found my expericence here excellent! Robert was the gentleman who assisted me, he was very courteous, knew what he was talking about, and helped me achieve what I was looking for! 😊
Robert assisted me today. I have rented many storage units over the last 20 years and I have a lifetime of customer service experience and Robert was one of those people who are offered jobs on the spot by business owners. He went way beyond the required and performed EXCEPTIONAL service. I’m glad I chose this location today for my storage needs. Thank you Robert!
The manager in the office ty had great service I didn’t end up buying a space but her certainly gave me a great idea of what size I needed and how to store I will definitely be storing with public storage in the next week or so thanks ty! :)
Awesome service. Thanks!!!
Gate code works some time. Little parking to load and unload. Out dated building. Air cooling means a swamp cooler. Pay a little more and you could get a lot more.
Dave was very helpful when I came in today. I will be coming here in the future.
Very easy to sign up for online. Nice place. Easy to get to. Next to i 17
The manager Michael at Union Hills Public Storage is incredibly kind and professional. He is a great asset to the company and made me feel extremely welcome. I truly appreciate his kindness and courtesy. - Melanie
Decent storage place
Had some issues with a reservation being taken away but after leaving a negative review I was contacted the very next business day by Robert the district manager who was promptly able to resolve my issue and get me set up for the process originally reserved. As I tell my child making a mistake is never good but resolving it this quickly is more than most companies will do so I highly recommend this location and company as a whole. THANKS ROBERT!
TJ did a great job, he was extremely helpful, he was very friendly and professional, he took the time to explain and answer all my questions, I will definitely recommend TJ and public storage to my all family and friends.
David was very helpful the day I came in to purchase extra boxes and some moving supplies.
Cool place 👍😎
I got a good deal on a storage unit here. The grounds can be a little littered. It the staff is always friendly and I never feel unsafe. It is conveniently located and always well lit.
I went to get a unit, the process was easy, efficient, and fast. Brianna was great and made this so simple!
Nice mangement. Keeps the place very clean. My company has been a customer for many years!
Mike made the experience quick and saved me money! Great customer service and clean facility.
Great Place , Reasonable Prices
What sizes and prices are the small unit
You store your stuffs there.
Mike and Amanda are great. They are professional, friendly and helpful. Highly recommend this location if you have storage needs.
Calvin was awesome and very professional! Made this a great experience!
Micheal was so wonderful I got in and got out thank you so much....!!!!!
I park my vehicle here to go to work. I left my phone in my car ceiling. Management keep it for me and returned it. I'm very grateful for their honesty and integrity. Thank you.
Great experience bailing me out when my business was in a pinch Worked with several people and each one was professional, helpful and took care of me and my team.
the man that was there today I spoke with him was very nice and helpful... I would definitely be recommending this place for all my friends and family in the future.. Thanks again Mr.Calvin
how much for 10 x 10
Clean area, helpful service, and very friendly.
Michael was very informative about his units and cost!! 7th Ave and Union Hills Dr
Really impressed, the 5×10 unitnis HUGE! Staff is super friendly, prompt, helpful & knowledgeable. Thanks Mike!!
Secure clean facility with great customer service Dave was awesome
Convenient location. Good move in deals.
Michael was such great help!
Mike is an amazing rmployee of the company! Thx mike
Mike has been a great help to me with any issues I've had, I would definitely recommend this place due to his customer service. Great job, Mike! Very professional!
Why everytime I come here st open hrs the doors are ALWAYS LOCKED AND NO ONE EVER SHOWS UP???
Great staff! Exactly what you'd expect from a great storage facility.
Too many fees
I have been renting a 10x10 for almost two years from Public Storage at 7th Ave & Union Hills. I was one (1) month late with my payment. They had already cut off my lock , and were going to auction it off.....after 33 days. I paid the past and current bill , and they gave me a new lock.....Watch you payments!! Do NOT be late.
great location, maintenance is good. Clean & conveniently close..
After reading reviews I was very nervous going in and expected lots of additional fees, ie insurance, lock, etc. I made my reservation online to save time. Got a phone call within minutes confirming my reservation. Went in the following in day to complete my reservation and Michael was extremely helpful and friendly. To my surprise, he was able to get my a lower rate. Saved me almost $100. I got a drive-up 10x10 outdoor non-climate controlled unit which was very clean, and much cooler than I expected because it has good insulation. I highly recommend Public Storage and plan to use them again for future needs.
Hi, I was helping a friend search for temporary storage. I spoke to Mike at this facility, he was friendly, and knowledgeable.
Michael was very friendly and explained everything well. I am very comfortable storing my things here! Very nice, clean, safe facility.
This is one place that I have not worried about my things being stolen. I have had my storage unit here for over 5 years and I have never worried about my payments, my storage unit, for the safety of my things. I'm very glad that my things are kept here I would never go to another place.
Connie is great!
They advertise a $1 move in and once you sign up they tack on a $25 administration fee. Then once you get to the location to set up the account they are like car salesmen. The lock to the unit was $20 and they get irratated when you want to use your own lock. insurance on the unit is mandatory and they have a list of stipulations if you want to use your own insurance. Deceitful. Misleading. Sleezy.
Dave is fantastic to work with!!!
Celeste is super awesome and great at her job very fast too i,m very happy i got this storage today. Thank you.
Too expensive, just kept raising the price. People who work there are very nice
I've had a unit here for over a year, I live over 2hrs away from my unit and there is probably over a hundred storage companies between my storage and home, I will deal with the distance because I wouldn't even have things to put in a storage unit if it was not for Reni the property manager at this facility ✴️✴️✴️✴️✴️✴️ She is a 10 on my scale!!! Thanks for all you have done and for all do..
Best service on storing and service. Very helpful representatives, if doubtful look for Ren'e. She helped us out alot on keeping the premise clean and secured. Would ask for this place service again.
Indoor air conditioned unit is nice! code activated at the entrance as well as the unit itself.
Rene, the property manager, was extremely helpful and informative and even stated after hours to finish helping us! Thx Rene!
Excellent CS from Dave
Rene helped us get our storage unit and was extremely helpful. She showed us our unit, gate code, and lock and we were "ready to go". Really useful info and help when needing additional storage
Rene was great! She made sure I rented the right sized unit for what I have, and provided me the best price available to me. Highly recommended!
Love it !!!
Hours I can access unit
Very helpful staff..they even give you credit for returning boxes you bought and didn't end up using..good deal!
The management was awesome, and property was super clean
Rene', who is the property manager of this location was great. After I accessed this location online to reserve my storage unit, I received a phone call within 48 hours and was able to make an appointment. She was very thorough in her description of the process and layout of the property and was sensitive to my needs. By reviewing what furniture needed to be stored, she was able to confirm that I had chose the right unit. I also had bought some boxes and she helped me take them to my car, even though she was the only one in the office that day. I appreciate the wonderful customer service!!
Renee is very helpful and friendly. I would recommend
One of my biggest regrets in the last 3 months has been choosing to use Public Storage to store my property. Unhelpful front desk, numerous mistakes, 800 number is generally useless, billing issues, lack of response. For being a "put stuff in a storage unit and pay your bills", this is been an entirely terrible process with them.
The property manager, Renee, went above and beyond to help us get into a unit. She is the best. She is very personable and friendly. Her customer service skills are outstanding. The location is perfect and convenient. The facility is clean and maintained. I would definitely recommend this facility.
Staff is great here! I started renting a unit here a couple weeks ago and quickly learned I needed a different size. I worked with Jacqueline on both visits and on this second visit, she remembered who I was and spent a lot of time with me crunching numbers to help me decide which option was best. Jacqueline was very helpful and I really appreciate the time she spent with me going over all the details. The staff at this location is friendly and helpful which makes a "moving" situation less stressful. Their units are clean, easy to access, and prices are very reasonable. I would recommend this location.
Just rented a unit at this facility and was very happy with the location, also looking for a great deal on a larger unit hoping that I could get my 1st months rent for a dollar so I was impressed with how knowledgeable and professional the property mgr , Rene was after I told her what I was storing, she found the best size with my 1st months rent for $1. And didnt have to go elsewhere to find boxes , they have great deals on their own merchandise. Very clean facility and very nice property mgr!! I would reccomend my friends and family to store at this location. Great customer service!! Thank you Rene
The staff was very friendly and answered all my questions both knowledgeably and politely. The facility is clean and security protocols followed. I would definitely recommend this business to others.
Sergio is a good guy can't believe my storage price increased from $265 $274 after tax to $287 $307.78 after tax. I've already dumped a G in that place
Rene' was so thoughtful and helpful with everything.
Very quick and easy unload I be back in a few weeks to do it again
Jacqueline was a huge help, she was able to get us in the right size storage unit, able to answer all our questions, and was able to get us the best price she could. She is awesome at her job and it was a very successful and easy visit.
Rene the property manager is awesome! She does whatever it takes to take care of the customer.
rene was very helpful and even tried to save me money! thank you!
This place is great very professional friendly
I have been a customer at this particular facility going on two years...As expected, the economy has increase as well. I have considered looking into a less expensive way of storing my belongings. However, due to the polite, friendly, and warm personality of the property manager (Rene), I know her gift toward customer service would be hard to find and/or duplicated by anyone! I GUARANTEE the success of that particular business is due to the efforts of Rene and I'm sure I would have went else where if she was not part of that program... Thanks Rene you are appreciated!
This Public Storage facility is undoubtedly the cleanest and most organized of anyplace I've stored my belongings. I'm certain that it stays that way due to the outstanding efforts of Rene, the property manager. She is always polite and helpful and does so with an engaging smile that gives one the sense that there isn't a problem she can't handle! Her attitude and approach to customer service are the key to this 5 star review.
Facility is great
Dave is awesome! He knew the right size of storage I needed . I actually picked one that was going to be to small . Easy access, definitely will use again! you can also pick how many months you want .
Rene was wonderful. She was very helpful and kind
Rene is very professional and so helpful during my registration. I would recommend this location every time.
Wonderful service from Rene the office manager!!!! Quick and easy process....
DO NOT PUT YOUR THINGS IN STORAGE HERE. THE DISTRICT MANAGER SOLD EVERYTHING I OWN RIGHT OUT FROM UNDERNEATH ME. I WAS NOT LATE. NEVER CONTACTED. I MOVED OUT OF STATE AND HE KNEW I COULD NOT MAKE IT BACK BEFORE HE STOLE MY PROPERTY. MY WHOLE LIFE IS GONE. I HAVE FILED CRIMINAL CHARGES WITH THE STATE.
Wonderful customer service - Dave assisted me with all my questions and concerns as well as offered advice that was beneficial to my storage needs. I used Public storage in the past and have always have the same wonderful customer service. I love this place for its Cleanliness, convenient locations and best of all Top Notch Customer service. Thank You
Rene was extremely helpful. She made the task of chosing options very easy. The office was very clean as was the entire premises. You could use a few more just like her. Thanks.
I am currently in the process of moving, unfortunately I passed my grace day period under the impression that my apartment would be ready before 6 day grace period and I occurred a late fee. When I arrived to Public Storage location #07021 I was helped by one of your great team members on management Rene. Rene was very helpful, knowledgeable, SHE EVEN HELP ME SAVE MONEY, and helped me with removal of my late fee with the one time courtesy call. I am sure glad I picked this storage location with the friendly service, professional atmosphere, and very well cleaned area through the lobby and units. Thanks so much Rene you are greatly appreciated.
Ms. Rene was friendly and helpful. This was my first time using a storage unit and I found to be a pleasant experience and the facilities were clean and well lit. I definitely recommend!
Rene was pretty good.
Rene was very helpful. She got me all set in a fast and timely manner. And answered all of my questions.
I was helped by Dale this afternoon. He was very friendly and even explained my options after booking online. Moving is so stressful and Dale put me at ease. He made at least the storage part of moving stress free. I would definitely recommend Public Storage to others ask for Dale!
Ms "Rene" and the warm welcoming community at this public storge off union hills in phoenix, Arizona is a great place to accommodate your storage needs the property is very maintained and safe. I've had my unit since September 2016 they're always willing to lend a helping hand. I have even saved a few $$$ going threw this location and i would not chooose any other place in phoenix to due business with..if your looking for a place public storage off of union hills is your place to go....
Very clean and easy to get to a little over zellis with suggestive selling but other wise good
Awesome service.. Thank you Dave .
Rene saved me money and great customer service
Jamie helped me and explained everything thoroughly. She walked me through to my storage space and gave me options.
Dave was a great help, very professional and courteous. He explained everything, made sure things were good for me, and was so friendly! The place was neat and clean. Dave made this a great experience.
Pleasant customer service,clean place
I was originally forced to write this review in order to receive a discount, during my time using public storage they messed up my payment account multiple times double charged me on two occasions and hit me with late fees when the withdrawal was their error or when there wasn't 31 days in the month. Furthermore when I move my stuff out after calling leaving multiple messages and trying to stop by the store on at least five different occasions only to see the employer was on a break and not available they said I did not verify that I was moving out even though my things were moved out a week before the end of my contract and I had left them multiple messages informing them I would be moving stuff out they still tried to charge me a partial for the month and ultimately sent me to collections which have still fighting because I refuse to pay them for a storage unit I had no idea then I didn't feel it was my responsibility to hunt down their employers and after leaving multiple messages without any return about closing the account should I have to go through further measures Rene at 669 west union hills in Phoenix helped me out astronomically. Going well above and beyond any other service expectations. Was greeted as soon as I walked in, she was polite and the most professional person I've dealt with here.
Walked in to talk with Rene, absolutely wonderful.. Also helpful and curtious. I suggest this place for everyone.
Rene was very helpful in selecting an appropriate unit for our needs.
Staff on site was really friendly and accommodating for my late appointment time
Sierra was very helpful and the location is great
Rene was friendly & thorough. She allowed me to check in early! Great service & convenient location.
Sierra is great!!
Sierra was great! Very helpful, professional, and answered all our questions. Would recommend to anyone looking for a storage.
I recently rented a storage unit at this Public Storage facility. My experience was very pleasant and the storage unit met all my expectations. My customer service representative was Sierra, and she was professional, courteous, and knowledgable about all aspects of the rental procedure. It is the exception to find a millennial generation employee that possess all these skills. Good Job Sierra!
Sierra was very friendly and efficient. Units are clean and it was a hostile free experience.
Awsome. Thanks ps.
I was extremely pleased with the customer service. Very knowledgeable and made me feel completely comfortable even with my one year old being crazy!. The facility is clean and she knew exactly what I needed. I highly recommend using this storage for your needs you won't be disappointed!!.
Absolutely horrible. Tried to set up payment plan which they denied but didn't tell me. Tried to call a couple times while I was at work but could never be bothered to answer their phones while I was on my lunch break. They sold my birth certificate and military paperwork which has my social security number on them. In the process of contacting a lawyer and will be taking them to court. Absolutely the worst storage facility I've ever rented from!! If I could leave a 0 star review I would. Do NOT rent from Public Storage ever!!!!
Absolutely horrible. Tried to set up payment plan which they denied but didn't tell me. Tried to call a couple times while I was at work but could never be bothered to answer their phones while I was on my lunch break. They sold my birth certificate and military paperwork which has my social security number on them. In the process of contacting a lawyer and will be taking them to court. Absolutely the worst storage facility I've ever rented from!! If I could leave a 0 star review I would.
This is a great place to rent from very friendly personal
Sandy was very helpful and understanding. She had patience, which helped my situation with the stress of moving with a newborn baby.
Rene was very helpful!
Rene the storage facility manager is awesome. She knows her information and she knows storage space suggestions. Really good customer service and enthusiastic. Awesome person. I recommend public storage. Great job Rene.
They were amazing
Rene is the best. She's always so helpful and treats you like family. Thank u for all your help Rene
The staff there are great and very helpful and super friendly!!!!
Dave was very helpful, even as I was experiencing some difficulty with the gate code. He was pleasant and solved the issue!
Today I went in to ask for details about a storage and Rene was able to not only answer my questions but she also got me a unit while making me feel completely at home great customer service she is a Rockstar
Rene, Property Manager, demonstrated impeccable customer sevice. She was helpful and knowledgeable about the facility. Made us feel right at home. I will definitely recommend Public Storage to my friends & family. 5 Stars *****
Rene is the best! She is very knowledgeable and courteous. She deserves nothing but the best!
This facility is clean and Rene, the property manager is always so friendly and helpful. I would tell anyone who needs storage space to rent at this location!!!
Very accommodating. Clean and cool space!
Very clean, great place! Using the indoor storage and it has easy access and carts available to help with the move. Feel very comfortable storing our stuff here.
April is such a friendly and helpful staff. She explains every details clearly and professionally. I would strongly recommend this place to store your stuffs.
Rene was very professional and friendly. She made my move in very smooth. My unit was clean and ready for me. The property was nice and I felt safe leavig my belongings there.
I would recommend this storage to my friends & family. The manager is very helpful & willing to go out of her way to help you get you situated. Answers all my questions in a way you can understand. All box sizes were right there available for me. Glad I came here.
Really like the facility here the property manager Rene is awesome would recommend this to my friends and family
Very good service. Nice air conditioned units and a great manager who assisted us In all of our needs. If your planning on storing something somewhere this is DEFINITELY the place to do so... No hastles.. Just great service.
Great service and great prices!! Thank you Rene!! We would highly recommend this facility!!
Very helpful and informative. Employees did do their best on getting a great deal. Location is also very clean!
Clean spacious place to store stiff. One of the cleanest I've seen in a while. Rene is friendly and knowledgeable. I would recommend this facility to anyone who is looking for storage space.
Dave was a tremendous help and extremely friendly.
The fastest and best customer service from April
This is the best place to have storage nice clean facility and everybody is very friendly:-)
Renee was extremely helpful and very efficient! She made it as painless as possible.
Rene was so helpful, she got us the right size unit for our needs, clean & supper friendly. They have an amazing deal on boxes... As long as Rene is here we will keep coming back!!!
I've been a customer with public storage for about 2 years and have always had to come into the office to pay my rent every month because I don't have internet access and everyone here is always so nice and cheerful and there's a new property manager name Renee s who always strikes up a good conversation that I look forward to paying my bill every month this is a very clean and safe facility with friendly people definitely would recommend this is a five star facility
Ok we had an excellent service would recommend this to anybody thats traveling it needs to put their stuff in storage while they're buying a home or else just wanted me to storage unit Rene has been more than helpful to us direct highly recommended and thank you for everything Rene. encased
Moving can be very stressful BUT moving and getting a divorce at the same time is even more stressful. Renee made me laugh when I needed it most and eased my fears during a very difficult time. She was so very pleasant and informative that I left feeling that I was in very good hands unlike other experiences I have at other storage facilities. Thank you Renee!!!
Very nice and helpful explains everything very well
Great location excellent customer service Rene handled many customers while keeping a smile on her face the whole time would recommend recommend this location to family and friends
Al was working today, usually working at a different location. He was very friendly and helpful (even though he had thrown his back out). I would recommend this location.
Love this place always soo nice Rene and Ryan were great
Thanks for your help Rene
Aurora addressed me with a welcome smile from the beginning and have new a tour and view of the facility before asking me to rent so i was at ease. Process was prompt and easy. I would recommend to family and friends
Great facility Aurora is the best
Great location.....Excellent customer service.....Low Low Prices!!! Ashley was amazing in every step of the process ;)
Ashley is so helpful and kind... Thank you....
They were awesome and Ashley was super chill!!
Ashley was Awesome... they were very reasonable and close to home... I highly recommend this location
Had amazing service.. Ashley is great. Thanks for all your help...
Dave and Renee were great and helpful!! Very friendly and clean floors after I dropped my soda.
Looking for a space to store our RV we decided to look no farther after discovering Public Storage. The parking spaces were impressive as they were on a diagonal making backing up much easier. The move in special and monthly fees were hard to resist. The space also allows us the opportunity to upgrade to a bigger unit in the near future. The staff (Renee) was extremely knowledgeable/helpful in filling out the paperwork in a timely manner so we could be on our way. I would definitely recommend Public Storage for anyone looking for storage needs.
Val was top notch in customer service and support! It is the #1 reason i have not moved my household goods to another storage unit.
My experience at Public Storage was awesome. Aurora has the best customer service anyone could ask for. She was very kind, polite and friendly. The facility is well maintained and would recommend it to anyone who needed a storage unit. Had it not been for Aurora's great people person skills, I may have went to another storage company. Way to go Aurora, keep up the great attitude. With that smile and friendly attitude, you could sell anyone a unit :)
Nice and friendly staff. Clean place. My cousin stored her things here, so I know that it's safe and secure.
The facility is always clean, looks well maintained. The staff is always pleasant & helpful. Renee & Aurora are very nice. They have pride in what they do. I upgraded my storage unit, over the years. The staff was always responsive & timely, in order to accommodate my request, making the move easy. I have been there for 5 years. I highly this storage facility!
Fast friendly service!!! My father-in-law, my mother and I all use this facility! We have never had an issue. The staff is friendly and fast. I recommend them all the time.
Jennifer is a real asset to public storage we come in just see her smile and perky personality
This Public Storage facility is friendly ~ informative ~ helpful efficient ~ I find it enjoyable to pay monthly in person just to stop in and say hi to Renee ~ Facility has packing materials as well to use for home organization purpose and shipping. It is the best !!!!
Great location. Very clean. Renee was fabulous!
I have been renting a unit here for my business for over 4 years. Renee and the rest of the staff have always taken very good care of me. I frequently have large orders delivered to my storage unit. They always expertly and efficiently open my unit, supervise delivery, and accept and sign for my items. I would highly recommend this Public Storage location!
I've had a very bad experience a woman by the name jennifer just walked up to me before I was just about to check out and was comming on to me .I figured she was just being nice and just trying to get to no me only to find out she was fake and trying to play me.man I should have known .I don't public storage and will never go back.I don't like employees playing me comming on to me like that. it was very rude and disrespectful.
Renee was very helpful and professional. i don't remember the last time I was impressed with the level of service someone gave me. I really appreciate it.
Have had a storage unit in Phoenix for 14 years...paying about 6,000 dollars in rent a year for this unit...realize how excessive this rent is. How does your experience compare as a long time loyal customer ?
Friends, Family you have got to check this place out! If you need a place to put your belongings this is the place to go. Its affordable and secured for those lets just say "Keep Your Hands OFF My Stuff" items. I was in and out within 10 minutes with a 10 X 15 storage unit with a smile on my face. The staff is polite and works with you to ensure satifaction. I rate this place 5 ***** stars!!!
Renee was so helpful and efficient. Not just with me, but I also saw her dealing with other customers while I waited and so I know this was not a one-time positive experience. She warned me that I should get a larger unit that day because there was only one available. I thought it was a marketing scheme, but in fact, when I returned it had already been rented. She was right and I was wrong. Fortunately, a smaller space worked out even though the larger one would have been easier to use. So you can trust her to tell you the truth. Good rest rooms. The place is kept clean and has A/C. Good wagons, too, for unloading stuff.
Clean facility, staff was always helpful and friendly.Reccomended
Excellent experience! Filled out Application on their WEB Page and received a verification phone call as soon as the office opened. Everything very straight forward. Friendly and helpful employees. Recommend highly!
This place is great. Very knowledgeable staff.
I wrote a much longer review a couple weeks ago- disappointed it was not posted- anyway Renee is the on site manager, she's always pleasant and helpful--place is always super clean....gives reminder calls when my rent is coming up before I started auto pay... Awesome. Jennifer, the fill in, is also very pleasant and helpful- Makes it so easy to come and do business here.
Public Storage on 7th Ave. and Union Hills is extremely clean and tidy. Renee, who works the front desk, is friendly and efficient. She knows me by my name. I do not dread going there to pay my monthly rent. I recommend using Public Storage at the above stated location if you have extra storing needs. :)
Renee was so great to me. She helped me out so much when I was getting my unit and was really kind to me. There weren't any issues and the process was quick and easy. I will definitely use this place again if I need it. :)
Not only is this facility extremely convenient from my home, but it is clean and is wide open. With only occasionally towing a 27 foot camper trailer, backing it into a storage space is not exactly my forte. This facility has plenty of room for me to get into the space on the first try. Renee could not have been more helpful getting my lease set up. She really takes ownership of managing that facility.
Public Storage - Union Hills is the bomb! Over the years, I've used storage facilities all over this great country and I must say that PS-Union Hills is one of the best: clean, secure... it's all good. Plus your employees are top notch. Renee is a great example of what you want in a public facing employee. She's charming, friendly, funny and quickly puts you at ease (almost like family!). Keep up the good work Renee... you're the best!
Had a storage unit for 13 years at this address. People that worked here were always friendly and helpful. The complex was always clean and my unit was dry and secure. The only reason I left was I moved into a place with lots of storage.
Great property manager and clean facility
Service was awesome! Al was great!
All around a well kept facility, easy to access, have a climate controlled unit and I am happy with it. Helps me to keep my living space from being too cluttered.
This is one of the best and friendliest storage units, that I have every rented from. All the staff are very informative, kind, and helpful in any questions that I have. The units are clean and well managed, the hours of operation are convenient and the gate hours are ideal. If you want to rent from them ask for Renee.
Modern, clean, well kept, all around nice looking facility. The staff is friendly, courteous, professional, and helpful. The staff is where it is at. My only negative comment would be directed at management in that after only about 6 months, they raised my rent by almost 20%. I found that to be very absorbent and unreasonable. I hope they don't pull that again any time soon! This is the only reason I give it 3 stars.
Outstanding property very clean friendly
Excellent customer service! Renee was wonderful to work with and took the time to explain all the options. I highly recommend!
Public Storage is very clean, good location and reasonable pricing. I think Renee is great, she is very helpful and nice when I have any concerns or needs.
This is by far the best storage facility I have used before. Across the board they are the best: Price$$: I got an awesome special on my 1st month PLUS! They had the best monthly rates in the area. Staff: Professional, Friendly, and extremely helpful! They always go above and beyond to make sure I am taken care of and have everything I need .The staff is efficient at returning my calls right away and that means a lot to me. Facility: Very well maintained and clean. has great lighting inside and out. A very convenient location; with lots of room so you don’t have a hard time with a trailer. I love the fact it is not over crowded; its always quite and inviting and I feel like my things are secure. You can definitely see the hard work and dedication that the staff has it shows. (Thank you for everything guys you rock!)
I am writing this review for the manager Renee not for Public Storage. Renee maintains a competent and professional demeanor in dealing with her customers, and the public. She is always courteous and very knowledgeable. She answers all of my questions promptly and accurately. Renee always follows through and finds the answes to your questions, and if she doesn't know them off hand, she will follow up and call you with an answer immediately. She is always has a smile on her face, and acknoledges you by name when you walk through the door. Renee also gives great suggestions. For examples purchasing locks from the store, and boxes for moving. Whatever I need Renee always has it on hand at the storage. It is very clean, and she provides a safe enviroment. Thanks Renee for making my stay at Public storage pleasant. Janine Warn
Very clean property. Nice neighborhood. Al was very friendly and knowledgeable of everything and was able to answer all my questions. Definitely one of the better experiences I've has with a storage unit facility. Thanks
I have had several units at this location (669 W. Union Hills Drive, Phoenix, Arizona) in the past and have always found this facility to be clean and well maintained. Security has always been first rate. The property manager, Renee Hatton has always been professional and very knowledgeable. She has assisted me in purchasing materials for my move, finding the storage unit that suited my needs and helped me with maintaining my account.
renee the manager at this public storage was very pleasant to work with. she showed my wife and I the unit we were interested in and explained the procedures for entering and exiting the property. she also explained in detail the rental contract and ways to pay our bill when due. the property was very neat and clean. I would recommend it to any one looking for a storage unit.