Public Storage Self-Storage Units at 1954 W Union Hills Drive, Phoenix, AZ

Elle was a wonderful help with getting a new space to help consolidate and she also helped me understand how the contract works and I know I can count on her if I have questions that need to be answered very knowledgeable

Elle was a great help and assistance with getting my online account setup and very knowledgeable.

Terrible business. I can’t wait to get my new place so I can end my business relationship with them. They NEVER attend the phones. You always have to leave a voicemail and wait for them to call back and pray they call when you are available, so essentially there is little to no customer service. The bill is due on the 1st of the month. They will send you an email on the 13th with a monthly payment REMINDER as if you didn’t pay. But it’s not for the current month. No, it’s for the following month. A reminder is for when someone kisses a payment. Send a darn bill. Not a reminder. Then, it says your payment is due. How is the payment due when the bill is not due until the 1st, this month is paid, and it’s only the 13th of the month? It’s aggravating. Every month sending me into a tizzy tho king my payment didn’t go through and verifying. They don’t k ow how to bill properly. Additionally, the app double charged me one month and I never could get hold of anyone about it. Don’t do business with these guys. They are a headache. U-Haul self storage has much better service and you can reach someone when you need help. I wil never ever again use a public storage facility after this.

Elle was a great help getting me additional help and unit. She was awesome

Excellent customer service support. Exactly what I needed. Very clean, convenient, secured facility. Price is reasonable. Text message sent to me from property management, extra special care matters thank you for everything. Great storage facility, highly recommend it for all your needs. Very pleased with the whole transaction and interaction!

100% recommend this location. Melissa is amazing! She made the process easy for me and explained everything in detail, answered all my questions and made me feel welcomed and cared for. Thank you so much!!!

I took a friend into this facility looking for options for the end of this month. Melissa was incredibly helpful and knowledgeable even though we weren't renting today. Thank you!

Stopped in for information about using your facilities and found a wealth of information from Melissa. She was a breath of fresh air. Personable and knowledgeable in equal measure. We will definitely weigh that in our decision.

...only because I can't give zero stars. Terrible! Unclean, no customer service, no dollys/hand trucks. I've been a business customer for many, many years. Requested several times over the past year the burned out light bulb in my unit be replaced, nothing. In May I started requesting that the broken door seal be repaired. Nothing. Last week finally asked for a manager since the front desk promises have gone unfulfilled. Was told the manager is never here. Per their website they advertise "This Public Storage also offers the benefit of an on-site manager who lives at the property". I asked for the telephone number of the manager and was told it couldn't be given. I moved out yesterday, advised the front desk, was asked why I was moving, told them, and got no response. I told them that they'll finally have to replace the lights and repair the door if they want to rent the unit again. Again, no response. All that on top of a 2025 rent increase of $63/month! I moved into a clean, well-lighted, secure, indoor, air-conditioned facility, with the same size unit (10x15) for $366.32 LESS PER MONTH! BeSmart and choose wisely!

Lisa is great !!! Helpful and friendly. Best storage place I have ever used !!!

Lisa was so helpful and so attentive. She went above and beyond to help us change units at the last minute and give us a great deal. Highly recommend

The customer service person, Lisa, was a wonderful help to me. She deserves 5 stars. Public Storage has acquired an asset with this young lady. Thank you Lisa and Public Storage.

Lisa was very helpful and extremely knowledgeable. She got me all set up very efficiently. I appreciate her.

Elle was great and made things very simple for me. Highly recommend this location.

Priced to high for to small, but is open all the time, easy to get to and the employees are kind enough. I would look around for better deals, only a few months after having them, they raised my bill like 50 bucks a month. Now I'm over 200 for the second to smallest unit.....temp controlled yes.. but readily, come on now.

Laci definitely gave me 5 star services

I would recommend this location to anyone renting. Elle and David were so personable and friendly. They both went above and beyond to help me. Truly was a Blessing to go into this location upset about my stuff heading into auction and made a payment and I still left smiling and laughing because those two made me feel better and confident about the situation that i will get it all covered! Thank you both ! God Bless , Jesus Loves All (:

Elle was able to help me when I really need it. She is the best. Thank you so much for your help! Give that girl a raise..

Elle was so helpful with renting and find what I needed.

The storage unit from Jared at 19th Avenue and Union Hills he was so nice and helpful finally I moved in and I met Emily she is wonderful and I decided to upgrade my storage because I got it too small one but they're wonderful there and it's clean and Emily I just can't say enough about her she's just a sweetheart

Elle was awesome and most helpful with my billing

Great experience and customer service love it here

Very easy process and great prices!

Jerid was a great rep. I had problems, german, my boat disconnected from the truck. He was kind enough to lock up the shop to come out and help.

They were great with great service! Definitely recommend!

Destiny was very helpful. You are very lucky to have her as your employee. Her customer skills are awesome! I would recommend everyone to rent from your facilities due to Destiny.

I was having trouble will setting up my rental online. Kept getting an error code when trying to pay. Destiny was very friendly and helpful with trying to help me get my Credit Card to work. With calls back and forth trying to solve the problem. She went above and beyond to try and help me get this storage. Finally we figured out the problem and I was able to rent the storage.

Employee was very patient and helped me change spaces very easily. Highly recommend for customer service alone

Destiny was amazing and helped me with all my needs. 10/10

Buen servicio al cliente en esta ubicación. Muchas gracias. Mi amiga está contenta.

Have been at Public Storge now for about 20 years. Jared was able to help with my rates and keep them at the current rate

Great clean facility with very friendly staff and I love how I can open the gate with Bluetooth on the app so I don't need to remember my code or give it to others when they are helping me move. Great location!

Easy to rent; the app works great. And. JC, security and weekend go-to guy is amazing. He helped immediately me with a couple of issues I had with my door and lock this weekend. Very happy with my choice of storage facilities.

Very well maintained facility! The office manager is exceptional to work with! Highly recommend.

Great service

They have been great, reasonable price, friendly staff (Jared by name) and a great place to store your stuff !

Jared has always been super helpful and very friendly.

Joaquin was extremely helpful and kind. Knowledgeable in what I needed. Brought a peace over me in my time of need.

Joquin was very knowledgeable and helpful getting us set up with our storage unit

Quick getting unit. When 1st got there had to wait outside but then process was fast. He explained everything and very nice.

The staff is very friendly and helpful....I had an issue and they helped me

The gentleman who helped me, Joaquin, I believe his name was, was super kind and patient with me. I had a lot of questions about prices and sizing, and Joaquin took the time to talk to me about my needs and budget. A+ service!! He really made what I thought was going to be a confusing process quick and painless! Made my day SO much better, and saved me SO much time!! Thanks, Joaquin!!

Great location. Super convenient access to I17. Secure storage. Helpful staff. It’s been a good experience each time we’ve been here.

Rosie was a refreshing face in this otherwise hectic process. She was kind, helpful and listened to my stories. Definitely someone I will be happy to see. If you stop by, say hola from me, or danke!

Ruby is cheerful and very helpful

Rosie was helpful with all my needs and questions , my boyfriend has a storage unit, the price raise was like 80 dollars difference so she put in a decrease as of course it was denied she understood and did what she could. Thank you rosie :)

Rosie had wonderful customer service and would recommend her to friends

Horrible place! 11:00 pm woman runs up to me begging to use my phone. No problem. Her car is behind locked gate, she cannot get her car out. Code it not working, she is new to the facility. Knocked on the 24 hr security guards door, he refused to help, said his 'kids were sleeping, call the # on the code box". NO ANSWER to that # given. Just a recording over and over ... the woman had to call a friend to come get her for the night and leave her car!

It's my time getting a storage and Rosie help me out so much by explaining everything to me about the storage place and the cost and even helping me on the size of the storage for my stuff. I will be coming here again soon ,

Customer service has always been helpful.

Rosie was very pleasant and willing to help me with what she could. My unit was broken in to almost a month ago and I explained I've been trying since the break in to get footage over to the officer I filed the report with. She understood my frustration with getting no where and no follow up call back when promised as to what's going on with that. She was so kind as to provide me with the District Manager phone number to get some assistance. Thank You so much Rosie for caring and taking the time to help me get the ball rolling

I was renting unit 1301, a 10x20 for $236/month. a couple of moths later they increased my rent to $331.34 without a notice. i filed a complaint but it was denied. I tried to call several times per day prior to the end of May but nobody answered. Finally around 7-8 am on June 1st, I asked my friend to go and get my car out because I am traveling wiyh my job and I am outside the country. Finally the manager answered the phone on June 1st and told me as long as the lock is off the unit he will cancel the agreement. a couple of hours later I've received an e-mail that I owe $331.34 because I took out the car 7.5 hours late. the car should've been out the night before but never told me this during the call. I called and filled a complaint and didn't receive an answer therefore I called today and I was told that my billing dispute was rejected. Try to stay away, they rip people off. I plan on calling the BBB and see what I could do !!!

Ahhh

Had to rent out a storage unit for my daughter's things getting ready for her to head to NAU. Joaquin was amazing and extremely patient getting us all set up

I recently visited phoenix to help a friend move. We had to rent a storage unit for their stuff as they were downgrading apartments. Joaquin was incredibly helpful and explained everything to us to make sure we were getting the best deal. 10/10 recommend

The property is safe an secure !!! Peace of mind when storing my stuff there !!!! Very convenient an staff are polite an curtisous!!!

Rosie has the best customer service that I have seen in a very long time. I stopped in on my way home from work and asked about a space. Rosie was so helpful, she did not have what I was looking for but she took the time to look at other properties for what i was looking for. Unfortunately she did not find what i want. I do not want to go any further than 7th ave and union hills. I really appreciate the time and effort that Rosie took to help me out. We need more people like Rosie.

Rosie is very friendly, Helpful and knows what's she's doing.

The young lady was polite and friendly

This place was quick and easy no hassle about getting storage. It made life easier. Valerie is the best she loves dogs and is very communicative. I wouldn't want anyone else watchingmy stuff. VALERIE IS GRADE A ABOVE ANYONE ELSE

Samantha was outstanding associate. VERY HELPFUL. She went above and beyond and is very professional. Best experience.

Samantha was great!!!! Once again great customer service!! Knowledgeable and friendly...!!!

Samantha provided friendly and excellent service in renting me a space.

This was the second time I had an awful experience at public storage and as a result as I informed the staff I would never consider using them again. After purchasing furniture at Costco I need it to temporarily store it in a safe clean environment which led me to calling public storage for unit for 2 to 3 months. On the phone I specifically asked for a climate controlled unit in a local public storage that did not have any rodent problems. I was assured and directed specifically to this public storage. Over the phone and made a reservation in which I was told to follow the email and the entire order and transaction can be done without going into the office. The unit I reserved was supposed to be air conditioned and I was going to receive a free lock. With all the furniture loaded on the truck I drove up to the public storage and something made me hesitate signing the contracts online, thankfully. When I answered the location they informed me that the unit was not climate controlled and that a lock would be an additional $20. And for them this is the second time this has happened to me with public storage and in fact it was unacceptable to be lied to just so some reservations agent can book another reservation. However, since I had the furniture with me my options were limited. They assured me that this unit would not be too hot. I questioned as how that could be possible here in the Arizona heat of an outdoor basically garage space. They offered to show me the space for which I walked with two agents of public storage. During the course of our walk without exaggeration I picked up and handed to the woman at least 12 to 15 screws and nails. I inform them that that was not okay because I really don't want to get a flat tire coming to my storage space. I asked them if they maintain the parking lot with a magnetic roller type room so that this doesn't occur. It was clear as these screws and nails were dispersed over such a large area they weren't just a recent incident that precipitated the origin. They then attempted to get me a smaller unit with the same introductory special. However, while they were on the computer I went online and I was able to obtain a climate-controlled space as I ordered for $18 less per month. I stepped out of the office called Life storage and spoke directly with the manager of the facility. He couldn't have been any nicer and in fact assured me of a climate-controlled space for which I would not be subjected to a parking lot filled with nails and screws and in fact it was $18 per month cheaper. I walked back in to the public storage office and inform them that although I was a potential customer with a truckload of furniture I would not be utilizing their services. I was perfectly clear it's not okay to have a reservations agent lie to customers only to show up with a truck full of things to go in storage and being subjected to misrepresentations out of necessity. Furthermore the sheer fact of how messy the parking lot was filled with nails and screws is unacceptable as they probably would not cover the expenses for all the Lost tires that their customers are going to experience. Information I would never use public storage and I would never recommend them to anyone. I inform them their operating procedure and maintenance was unacceptable and demonstrated they have no concern for their customers.

I’ve had couple of issues with this location. Consistent price increase, even though online prices were much lower. When asked about price match, I was told that I can cancel and rebook online. I would have to pay an additional admin fee. Second problem was that I was paying extra for air conditioning unit. AC was out for over 2 months and when I asked the front desk about price adjustment since I’m paying for something that I’m not getting, she rudely told me that they don’t guarantee what temperature will AC be set at (when reserving the unit i was reassured that the temperature will be 81 degrees during the summer). On top of that their app never works, it’s very dirty around (nobody ever picks up the trash I would see the same trash sitting in the same spot for 2+ weeks in a row), and very questionable people “hanging” around the property and gate. Finally got fed up and went with different company that actually provides what they promise.

My move in date was this past Saturday, Aug 13th. When I got there, the gate and app weren’t recognizing my access code so I wasn’t able to get in. I was panicking since I needed to get my stuff in asap, and I wasn’t sure what to do. Thankfully, Val from the front office flagged me down and asked what was wrong. Once I told her what was going on, she immediately jumped into action to help me troubleshoot. She helped me get a new access code, as well as find my unit. She made sure I understood how to work the lock and overall was an absolute angel. I’m very thankful she was there to help me and I feel confident in my decision to go with this storage company. Not only was Val helpful, the units are amazing and high quality, it’s nearby me, and the location is easy to access and navigate. 10/10 would recommend and if I have another issue I hope I can have Val again!

Very Clean! Plenty of room to maneuver with a trailer. Valerie at the front desk was super nice and very helpful.

We needed a storage for a move and had used Public Storage in the past and had a great experience so of course we thought to stop by this location!! Valerie was so awesome and helpful!! She gave us all the information thoroughly and was super nice!!! We definitely recommend coming by the 1954 Union Hills location for any storage needs!!

The staff at this store is amazing! Walked in today, and was helped by Valerie. Very helpful, polite, and patient. It is reps like her that makes a company great! Also, they keep the property nice and clean. Keep up the good work.

Although this business is very clean and safe for ours tuff. I'm giving it a low rating because in less than in a 14 month span they have raised the monthly Rent from approximately $250 to approximately $450. Basically a $200 monthly cost That is insane it's hard to move everything out and into a new facility since we work full time and the cost of renting a moving truck etc. We have the 10'x30' packed full roughly 3000 cubic feet.

It's impossible to contact anyone to cancel, they keep raising their prices and no one is ever in the office to speak with. They aren't answering calls or emails.

Jeremy helped me login.

Jeremy did great

I called here to help out relatives who are moving to the area and needs a place to store their things. I spoke with Joaquin about this and was able to get all the information necessary. Very good customer service and very informative. 10 out of 10

Need to do everything online with no issues they send you a code the keys are in your locker and your set

Kody is the MAN!!! Got my phone set up to open the gate, what a game changer as I drive a big truck!!!

Clean place lots of room for moving trucks and on site office manager is friendly. The company I work with has a few units there and we never have problems getting to the units because of the wide aisles

I had a great experience with Public Storage. All my questions were answered. Joaquin explained every step of the process and is very polite. I love my unit.

Thank you for going above and beyond even on your birthday the unit is exactly what I need it have a great one

I look for a lot in a storage place, I'm storing my personal stuff yah know ? So the fact that Joaquin made me feel so comfortable about storing my possessions was such a relief. I will continue to chose this location based on the great experience that I received. thank you Joaquin !! keep up the hard work.

Susan is so polite and professional. The units are very clean and reasonably priced.

Jeremy was so helpful and friendly and thoroughly explained everything about renting a unit.

They stole my money and wouldn't give it back. They said they wouldn't charge me until 3 days out do that I would have time to change my mind,but they charged me and I lost all of it and then they hung up the phone on me. Horrible experience. Will never go back!!!