Public Storage Self-Storage Units at 1954 W Union Hills Drive, Phoenix, AZ

The staff is very friendly and helpful....I had an issue and they helped me

Great location. Super convenient access to I17. Secure storage. Helpful staff. It’s been a good experience each time we’ve been here.

The gentleman who helped me, Joaquin, I believe his name was, was super kind and patient with me. I had a lot of questions about prices and sizing, and Joaquin took the time to talk to me about my needs and budget. A+ service!! He really made what I thought was going to be a confusing process quick and painless! Made my day SO much better, and saved me SO much time!! Thanks, Joaquin!!

Rosie was a refreshing face in this otherwise hectic process. She was kind, helpful and listened to my stories. Definitely someone I will be happy to see. If you stop by, say hola from me, or danke!

Ruby is cheerful and very helpful

Rosie was helpful with all my needs and questions , my boyfriend has a storage unit, the price raise was like 80 dollars difference so she put in a decrease as of course it was denied she understood and did what she could. Thank you rosie :)

Rosie had wonderful customer service and would recommend her to friends

Horrible place! 11:00 pm woman runs up to me begging to use my phone. No problem. Her car is behind locked gate, she cannot get her car out. Code it not working, she is new to the facility. Knocked on the 24 hr security guards door, he refused to help, said his 'kids were sleeping, call the # on the code box". NO ANSWER to that # given. Just a recording over and over ... the woman had to call a friend to come get her for the night and leave her car!

Customer service has always been helpful.

It's my time getting a storage and Rosie help me out so much by explaining everything to me about the storage place and the cost and even helping me on the size of the storage for my stuff. I will be coming here again soon ,

Rosie was very pleasant and willing to help me with what she could. My unit was broken in to almost a month ago and I explained I've been trying since the break in to get footage over to the officer I filed the report with. She understood my frustration with getting no where and no follow up call back when promised as to what's going on with that. She was so kind as to provide me with the District Manager phone number to get some assistance. Thank You so much Rosie for caring and taking the time to help me get the ball rolling

I was renting unit 1301, a 10x20 for $236/month. a couple of moths later they increased my rent to $331.34 without a notice. i filed a complaint but it was denied. I tried to call several times per day prior to the end of May but nobody answered. Finally around 7-8 am on June 1st, I asked my friend to go and get my car out because I am traveling wiyh my job and I am outside the country. Finally the manager answered the phone on June 1st and told me as long as the lock is off the unit he will cancel the agreement. a couple of hours later I've received an e-mail that I owe $331.34 because I took out the car 7.5 hours late. the car should've been out the night before but never told me this during the call. I called and filled a complaint and didn't receive an answer therefore I called today and I was told that my billing dispute was rejected. Try to stay away, they rip people off. I plan on calling the BBB and see what I could do !!!

Ahhh

Had to rent out a storage unit for my daughter's things getting ready for her to head to NAU. Joaquin was amazing and extremely patient getting us all set up

I recently visited phoenix to help a friend move. We had to rent a storage unit for their stuff as they were downgrading apartments. Joaquin was incredibly helpful and explained everything to us to make sure we were getting the best deal. 10/10 recommend

The property is safe an secure !!! Peace of mind when storing my stuff there !!!! Very convenient an staff are polite an curtisous!!!

Rosie has the best customer service that I have seen in a very long time. I stopped in on my way home from work and asked about a space. Rosie was so helpful, she did not have what I was looking for but she took the time to look at other properties for what i was looking for. Unfortunately she did not find what i want. I do not want to go any further than 7th ave and union hills. I really appreciate the time and effort that Rosie took to help me out. We need more people like Rosie.

Rosie is very friendly, Helpful and knows what's she's doing.

The young lady was polite and friendly

This place was quick and easy no hassle about getting storage. It made life easier. Valerie is the best she loves dogs and is very communicative. I wouldn't want anyone else watchingmy stuff. VALERIE IS GRADE A ABOVE ANYONE ELSE

Samantha is awesome so friendly and everything went well. Thank you so much!

Samantha was great!!!! Once again great customer service!! Knowledgeable and friendly...!!!

Samantha was outstanding associate. VERY HELPFUL. She went above and beyond and is very professional. Best experience.

Samantha provided friendly and excellent service in renting me a space.

This was the second time I had an awful experience at public storage and as a result as I informed the staff I would never consider using them again. After purchasing furniture at Costco I need it to temporarily store it in a safe clean environment which led me to calling public storage for unit for 2 to 3 months. On the phone I specifically asked for a climate controlled unit in a local public storage that did not have any rodent problems. I was assured and directed specifically to this public storage. Over the phone and made a reservation in which I was told to follow the email and the entire order and transaction can be done without going into the office. The unit I reserved was supposed to be air conditioned and I was going to receive a free lock. With all the furniture loaded on the truck I drove up to the public storage and something made me hesitate signing the contracts online, thankfully. When I answered the location they informed me that the unit was not climate controlled and that a lock would be an additional $20. And for them this is the second time this has happened to me with public storage and in fact it was unacceptable to be lied to just so some reservations agent can book another reservation. However, since I had the furniture with me my options were limited. They assured me that this unit would not be too hot. I questioned as how that could be possible here in the Arizona heat of an outdoor basically garage space. They offered to show me the space for which I walked with two agents of public storage. During the course of our walk without exaggeration I picked up and handed to the woman at least 12 to 15 screws and nails. I inform them that that was not okay because I really don't want to get a flat tire coming to my storage space. I asked them if they maintain the parking lot with a magnetic roller type room so that this doesn't occur. It was clear as these screws and nails were dispersed over such a large area they weren't just a recent incident that precipitated the origin. They then attempted to get me a smaller unit with the same introductory special. However, while they were on the computer I went online and I was able to obtain a climate-controlled space as I ordered for $18 less per month. I stepped out of the office called Life storage and spoke directly with the manager of the facility. He couldn't have been any nicer and in fact assured me of a climate-controlled space for which I would not be subjected to a parking lot filled with nails and screws and in fact it was $18 per month cheaper. I walked back in to the public storage office and inform them that although I was a potential customer with a truckload of furniture I would not be utilizing their services. I was perfectly clear it's not okay to have a reservations agent lie to customers only to show up with a truck full of things to go in storage and being subjected to misrepresentations out of necessity. Furthermore the sheer fact of how messy the parking lot was filled with nails and screws is unacceptable as they probably would not cover the expenses for all the Lost tires that their customers are going to experience. Information I would never use public storage and I would never recommend them to anyone. I inform them their operating procedure and maintenance was unacceptable and demonstrated they have no concern for their customers.

I’ve had couple of issues with this location. Consistent price increase, even though online prices were much lower. When asked about price match, I was told that I can cancel and rebook online. I would have to pay an additional admin fee. Second problem was that I was paying extra for air conditioning unit. AC was out for over 2 months and when I asked the front desk about price adjustment since I’m paying for something that I’m not getting, she rudely told me that they don’t guarantee what temperature will AC be set at (when reserving the unit i was reassured that the temperature will be 81 degrees during the summer). On top of that their app never works, it’s very dirty around (nobody ever picks up the trash I would see the same trash sitting in the same spot for 2+ weeks in a row), and very questionable people “hanging” around the property and gate. Finally got fed up and went with different company that actually provides what they promise.

My move in date was this past Saturday, Aug 13th. When I got there, the gate and app weren’t recognizing my access code so I wasn’t able to get in. I was panicking since I needed to get my stuff in asap, and I wasn’t sure what to do. Thankfully, Val from the front office flagged me down and asked what was wrong. Once I told her what was going on, she immediately jumped into action to help me troubleshoot. She helped me get a new access code, as well as find my unit. She made sure I understood how to work the lock and overall was an absolute angel. I’m very thankful she was there to help me and I feel confident in my decision to go with this storage company. Not only was Val helpful, the units are amazing and high quality, it’s nearby me, and the location is easy to access and navigate. 10/10 would recommend and if I have another issue I hope I can have Val again!

We needed a storage for a move and had used Public Storage in the past and had a great experience so of course we thought to stop by this location!! Valerie was so awesome and helpful!! She gave us all the information thoroughly and was super nice!!! We definitely recommend coming by the 1954 Union Hills location for any storage needs!!

Very Clean! Plenty of room to maneuver with a trailer. Valerie at the front desk was super nice and very helpful.

The staff at this store is amazing! Walked in today, and was helped by Valerie. Very helpful, polite, and patient. It is reps like her that makes a company great! Also, they keep the property nice and clean. Keep up the good work.

Although this business is very clean and safe for ours tuff. I'm giving it a low rating because in less than in a 14 month span they have raised the monthly Rent from approximately $250 to approximately $450. Basically a $200 monthly cost That is insane it's hard to move everything out and into a new facility since we work full time and the cost of renting a moving truck etc. We have the 10'x30' packed full roughly 3000 cubic feet.

It's impossible to contact anyone to cancel, they keep raising their prices and no one is ever in the office to speak with. They aren't answering calls or emails.

Jeremy did great

Jeremy helped me login.

I called here to help out relatives who are moving to the area and needs a place to store their things. I spoke with Joaquin about this and was able to get all the information necessary. Very good customer service and very informative. 10 out of 10

Need to do everything online with no issues they send you a code the keys are in your locker and your set

Kody is the MAN!!! Got my phone set up to open the gate, what a game changer as I drive a big truck!!!

Clean place lots of room for moving trucks and on site office manager is friendly. The company I work with has a few units there and we never have problems getting to the units because of the wide aisles

The employees make this place manager at this public storage unit. Awoke person

Excellent service. Very helpful and patient. Thank you.

I had a great experience with Public Storage. All my questions were answered. Joaquin explained every step of the process and is very polite. I love my unit.

Thank you for going above and beyond even on your birthday the unit is exactly what I need it have a great one

I look for a lot in a storage place, I'm storing my personal stuff yah know ? So the fact that Joaquin made me feel so comfortable about storing my possessions was such a relief. I will continue to chose this location based on the great experience that I received. thank you Joaquin !! keep up the hard work.

Susan is so polite and professional. The units are very clean and reasonably priced.

Jeremy was so helpful and friendly and thoroughly explained everything about renting a unit.

They stole my money and wouldn't give it back. They said they wouldn't charge me until 3 days out do that I would have time to change my mind,but they charged me and I lost all of it and then they hung up the phone on me. Horrible experience. Will never go back!!!

It's easy to complain than to let someone know that they're doing an awesome job. Joaquin was awesome and answered all of my questions regarding my unit. The property is kept up(something that has bugged me with other storage companies) and I knew that my items were safe. If I need to use a storage company again, I will use Joaquin's location.

Had a terrific experience dealing with Joaquin. Place was clean and tidy. The knowledge was awesome. Helped me get the perfect size unit for my needs. Would totally send more business here.

Joaquin walked me through the whole process and space I got worked well would recommend

I called here to help out a friend who is moving to the area and needs a place to store her things for a short time. I spoke with Joaquin on the phone about this and was able to get all the information necessary for my friend. Very good customer service and very informative.

Fantastic service here! Joaquin has always given amazing service and is a credit to your team, had a few issues with storage and Joaquin managed to get these sorted, usually I feel like an inconvenience, however he made me feel at ease with my questions and I fully trust him with my queries! Decent price too! Thank you Public Storage

Joaquin was awesome! He was such a great employee that was kind and helpful. Everything was safe and secure. Thanks Joaquin!

Very nice place, the man running the office was very helpful. I look forward to doing business there.

Thank you Susan for getting me setup at Public Storage.Great job.

Joaquin was very helpful when I was needing assistance! Knowledgeable and friendly. I highly recommend Public Storage, the prices are good, and I know my stuff is in a safe place.

Thanks for the help from the long hair dude in the office will come back for sure

i needed a storage unit, joaquin was so helpful with the experience of walking through the entire procedure, everything was clean he told me what what he would do for us, and how everything would work out in the long run. it gave me plenty of confidence that my personal things would be well protected, all i see are good things out of the other reviews left for him, it was surprising it was more like an added benifit. thank you joaquin, give this man a raise sounds like he deserves it, and ill be back to say hello. +very friendly service +very productive +just yes +do it again? of course -David

Great facility, clean units and property. Joaquin’s knowledge and superb customer service made the whole experience better than expected. Thank you!

Fantastic service! Convenient and easy!

I don't usually take the time to leave reviews but my experience today was worth noting. The property is nice and well maintained but the customer service is what stood out as stellar. I just moved back to the area and it's been extremely stressful. Joaquin was such a big help today. At a time where customer service seems almost non existent and there's always an excuse on why something isn't what it should be he actually cares. You can hear it when somebody smiles or is truly kind and wants to help. It's service that I haven't experienced in a long time and that is a very valuable employee to have on your team.

The property was beautifully maintained and clean. Joaquin was an absolute joy to deal with and made the whole process go smoothly. Highly recommend!

Public Storage was great. I got everything moved in without an obsti-tackles course. My unit is shaded, & easy access. Friendly & wonderful staff to make it all quick & easy.

Susen was so helpful and sweet and she always has a smile on her face . I thank you .

Needed a new storage place. Joaquin was great. Very friendly and knowledgeable.

Its great

great facilities and even better staff at the complex, I was helped by a Mr Joaquin during the time and this employee was extremely helpful and knowledgeable. Joaquins service was top notch and reliable, his performance should be lauded and recognized for he is outstanding among his peers. If I'm ever in the area again I will be sure to come back to this employee to receive the same superior performance.

Clean, organized, and very secure storage center with a powered gate, and drive-up access... Vehicle storage also.

Susie was very helpful, rental was efficient and unit was clean and ready. Great communication!

Very smooth service! Ron explained everything in much detail and it was easy to understand. Will be back, highly recommended!

They real you in then start raising rates

Staff very knowledgeable and accomidating, Ronald was awesome and extremely helpful.

There are so many choices in Storage Rental "out there" but with the the close proximity to where we live, selecting Public Storage on West Union Hills seemed the obvious choice. We didn't know what to expect but we found a well-organized, clean and well-maintained facility with STELLAR customer service! Rosie helped us, and made us feel like a valued customer. Her friendly demeanor and her knowledge and expertise made the signing-up process painless and fast. She guided us through every step of the electronic onboarding process and answered all our questions thoroughly. I would recommend this facility very highly for anyone looking for a safe and secure location to store their excess belongings.

Ms. ROSIE was the most helpful at of all. Make sure you never let someone like Ms. Rosie go. She is a True blessing.

Wonderful welcoming environment and was willing to help me fix my reservation it was very nice

Rosie is the best, thank you for everything

The best employee that works at this location is Ms.Rosie she always helps you with whatever and is always in a good mood..

Great friendly service. Rosie was a huge help. Can't recommend this place any more enthusiastically.

This is the second review I've done on the public storage in 19th avenue and Union hills the first one wasn't so good actually it was horrible but now that they have change management got rid of the trash the place is much better the new manager Rosie is awesome she really cleaned the place up the units the office she presents herself well in the company as well she has gone above and beyond to make us feel like we should store things here and then it's safe when we had asked for something it when I had asked for something I did not have to wait she did it right then. We are no longer looking to move to a different facility so props to the management for hiring good management

I love public storage there’s a lady there who always has a good attitude and is very nice.she always has a great smile on her face and greets us everyday. I love it. She keeps the whole storage area clean and she doesn’t let nothing past her.she does a great job and always asks us if we need water.she’s even there when I need to talk to someone.if you need a storage space come to here she’s got you covered and will make sure you leave very happy.

Rosie was very nice and helpful. Seen if there was anything we needed. Awesome customer service.

Rosy is the best storage manager, she always available and professional.

Rosie was very helpful and made transitioning units seamless!

I reserved a 10x15 unit. I measured the unit and it is only 10x13.5? False advertisement. Unit was not properly cleaned out from prior renter. Spider webs with dirt and debris on roll up door. Also there was multiple tears/damage on ceiling with insulation hanging out? For the price I've paid, I'm not happy with this unit but I have no other choice at this time but to continue using it.

I came into the public storage on 19th Avenue and Union Hills and spoke with the manager, Rosie, who went above and beyond to help me and answer my questions this place rocks. It's like the Rolling Stones of storage places!!!

Great Customer service from Rosie at this location. I was locked out of my unit from having to get new debit cards as well as her going above and beyond to contact her AAA to get access to our vehicle again after locking ourselves out. Best customer service ever!!

I’m renting few units at 1954 w union hills dr phoenix az 85027 , the place is very clean and customer service is absolutely amazing ... Rosie the lady that at the front desk are very nice polite & informative. really recommend

Rosie did an amazing job helping find what we were looking for great place

I love this location! Wonderful staff , ESPECIALLY MS. ROSIE!!!! plus the location is convenient as there are many stores and food walking distance from this storage.

Always works with us on every question I've got. Rosie is an awesome real lady that has helped me multiple times recently. Been renting for almost 2 years and she is one of my favorite

Rosie at this public storage she is polite and she helps me what I need to get help with cuz I'm here a lot of times and she respects all people and she knows how how to talk to you

Sense Rosie has been working here 1954 W Union Hills the bath rooms are.spotless the grounds are kept up. And very clean for a change Rosie is the best

I got a storage unit with my husband and Ron has excellent customer service. I feel my belongings will be safe here because of him. Thank you Public Storage for having Ron on your staff. He was most helpful.

Ron is very helpful and friendly!! The place is clean storage units are nice👍👍😄

This facility is very well taken care of. KYLE is very professional & answers all questions, helpful and always out making sure the property is taken care of. My lights were out on my unit, I only asked once and Kyle was out and got them working. I would refer this property.

Simply Movers we recommend

Kyle is amazingly helpful. Great experience everytime.

FFF--- NOT RECOMMEND THIS PLACE IS A JOKE!!! THEY WILL RAISE THE RENT ON YOU AFTER TELLING YOU THEY CARE ABOUT YOU!!

Just a storage place

Debi was very polite and knowledgeable. I would recommend going to see her over anywhere else!

they really helped out my friend that got a storage there

Debra was very polite and helpful. She made my moving experience along less stressful. She was greatly appreciated

Kyle was very nice and helpful!

Kyle was super helpful! Glad I chose to come here!

Jeremy was very helpful

We set up a storage unit with Debra, who was very friendly, knowledgeable, and walked us through the procedure. I would definitely work with her again.

I used to have a unit at this location. I found it to be extremely clean and the hours were great. We had a 10x10 unit in the AC. I've spoken with Kyle on numerous occasions previously and today with Deborah while inquiring on getting another unit roughly the same size and she was very helpful with tons of information! The customer service is great enough to have me coming back after so many years. Thank you.

We have been here a few years at Public Storage, and Jeremy was a great help, very understanding and easy to work with to process all transactions!

Very safe and clean place. Process are pretty good.

Kyle was quick and efficient.

Linda has been a wonderful help and we really appreciate her kindness, caring and wonderful customer service

Dave and Kyle always a pleasure to talk to.

Place is very clean, Kyle is very helpful and very professional. He'll have all if not most of the answers to your questions.

I didn't deal with them I didn't have a storage there but I picked up a couch from there and it smelt like a used clothing store

I received the wrong number for my rental number, and to make matters worse I wasn't even told that they choose your passcode and we proceeded to wait and 111 degree heat blocking all gates with three vehicles for the person to finish what they were doing to advise me that the card I was given is my actual passcode very disorganized do not go here. On a positive note the young lady who obtained my unit for me was excellent and when I call the 1-800 number the first time to find a public storage the gentleman was wonderful. Once again do not rent here.

Worst customer service. I moved in on the 9th moved out on the 9th and they charged me a whole month that I will not be there. Never was I told they would not prorate rent. Not until move in day did they tell me that I would need to pay on the 1st not the 9th. This is a shady company who scams the customers. Of course I say fine I will pay on the first when all of my stuff is outside in a truck. There is a pandemic right now and we were told we do not have to pay rent, I paid but you are not refunding me for the rest of the month? Never using public storage and I am telling everyone how I was treated poorly by your staff. I would give zero stars if that were an option.

If public Storage can't provide Restrooms for paying customers I Highly recommend Boycotting this establishment! Hashtag#Kids deservebathrooms

Great service

Laurie was amazing and super helpful!!!

This place sucks!

Peter was very helpful and professional. Did our paperwork quickly and efficiently. Good experience.

Very disappointing, i made a reservation and checked in on line to save time since i have a very busy schedule and today my move in day to my surprise they wanted me to pay a much higher quote than what was given on line and i was told i needed to read on line where it tells me additional fees may apply.....that is just bull....i Will tell everyone i know not to do business with this company!

Peter helped us greatly 😊

Peter was very helpful and friendly

Peter was great and.process was quick and easy

Peter was amazing & incredibly helpful! In & out without any issues!

The price for a climate controlled 10x20 room was amazing! Dave, the attendant, was super nice and helpful. Very safe, secure and clean facility. A+

Kyle was very helpful in getting me a cheap unit very quickly.

Explained things very well and really kind.

Very clean property Dave was very helpful

Great property Dave is very helpful and very nice and understanding thanks Dave

This place is well secured and is always clean and the cost is low

Kyle was great

Dave and Kyle do a good job

We reveived 5 star service! Much appreciated

Kyle was very informative and efficient especially with a last 20 min of business for the day thanx a whole lot for a very pleasurable. Experience

All single level units .... Good for box trucks

Dave will take good care of you and inform you of anything u might need to know.moving from denver is not easy but Dave helped make it a smoother transition.thanks dave and god bless the usa

The rate for a climate controlled unit was great and the gentleman that helped us(Dave) was friendly yet professional. He gave us all the information we needed to decide on a unit. Very clean and quiet facility. Very satisfied!!!!

Up keep is great. Location is secured and staff is ok

Dave and kyle are really nice they remind me off a buddy cop team

Very friendly staff. Clean and do far it seems secure.

Dave is kind courteous and took care of me quickly will definitely recommend to friends and family

Awesome people to deal with Very helpful

Kyle has gone above and Beyond in assisting us with this move he's been nothing but helpful throughout the entire process couldn't have done it without him

I guess we're moving storage units and he forgot to tell me

Great place

Came in to find a storage to store our stuff until our house move in date, and came across public storage! Left a reservation online and Dave was kind enough to quickly call me and help me set everything up! He was so kind and helpful, I’m so grateful to come across this fantastic place. I recommend this to place to anyone! Please don’t hesitate to call dave if you have any questions!

See Dave Custard if you go to this location - Honest, Fair and accommodating.

Dave Custard is the man!!!!! I had a unit that was too big for me and Dave was able to assist me with a smaller unit and saved me some money. His communication is a breath of fresh air and it's nice to do business with people who follow through with what they say. IF you go to the Union Hills location ask for Dave Custard he will definitely take care of you!!!!

Kyle is good to work with.

Our experience at this facility is always a pleasant one. Staff is very friendly and units are clean.

Lynn did a terrific job, very informative and friendly!!

Great price and exceptional service! Would highly recommend to everyone!

Great service from dave outstanding service

Clean facility, cool staff. Ask for Dave!

I had a wonderful experience at this location the customer service was awesome Dave was really great and helpful I hope he get a raise because he deserve it I will be back soon.

Dave was very helpful!

Dave helped me get a self storage unit in less in 15 minutes and was very quick and fast with everything. Awesome guy!

Very nice and helpful.

I think Kyle and Dave should get a raise they're very courteous and helpful!

I never write reviews for businesses but I absolutely have to say that Dave at property number 08007 is fantastic! I was sent to 3 other public storage locations before being sent to him, I was a little frustrated at first but Dave was very inviting and had already pin pointed where the unit I was going to rent was. He wanted to show me the unit first to make sure it was the best option for me. When he started having me sign papers, he explained everything very thoroughly and made sure I understood everything before signing. Dave, I appreciate everything you did and how courteous you were! Public Storage is lucky to have an employee like you! Thank you!

Timberland everythin

The desk guy Dave and lady Lynn are very friendly,and answered all my questions I %100 recommend this storage unit

Kyle was very helpful in transferring me to a bigger unit

Dave was great excellent service.

Kyle and Dave are always amazing helping me out with what information I need! Awesome job guys. Kyle is always in the office when I need him. Dave and Kyle always go the extra mile to let me know any and all benefits offered by Public Storage.

Dave is a great always willing to work with you

Very clean property great service and David does a excellent job

Kyle was awesome, I recommend this place for all storage needs!

Dave is amazing!! He is very amazing!!!

Dave was very helpful and extremely up front on cost and details unlike other places I called that did not want to give us any details besides the base price unless we gave our info or came in, affordable and I would recommend this to others

My husband and I have had a unit at this property for 2 years now and Dave has always been of great help to us. Anytime there might have been an issue he was right on top of it and resolved it for us quickly. He has great customer service skills, always has a smile on his face and willing to help whenever asked. Thank you Dave.

Dave is very helpful and the property is nicely maintained.

Place is awesome clean and very professional. And very friendly. Thank you Dave for your great services

My previous review states that their rates were fair, but within a few months of moving in, we get a notice saying that our rate has gone up by 25% with no reason given. I have reached out to the office manager about this to see what can be done since I agreed to get a unit for $200 a month, not $250 a month. I was told that is just the way it is, and if I decide to move out, to make sure I clean the unit out and take my lock with me. This company could care less about their customers or running an ethical business, they obviously just raise your rate in hopes to get more money out of you since it is such a pain to move to another unit, which we will be doing regardless of the inconvenience because I refuse to continue using a company that is going to extort more money from their customers just from sheer greed. You could have at least made it clear that there would be rate increases at random and without reason.

I moved in to this storage facility a few months ago and have already received notice that they are raising my rates 20%. I understand rate increases happen but this is an excessive increase after such a short time of being there. It is an obvious tactic of theirs to get people in the door and then jack up the rates once they are moved in. It's a shady business practice and I will happily take my business elsewhere.

Peter. Did a great job explaining things to me.

The manager made the process easy. Very clean and secure. Thank you!

Made everything very easy, thanks Dave for being nice and helpful!

Reasonable priced. Very convenient. Clean an well kept up.

Kyle was very nice and helpful

Great place.

Made a reservation to see a unit we were interested in on Thursday. Drove 20 mins and showed up at our reservation time and were turned away by the guy at the front desk saying “We have two people in front of you, can you come back in an hour?” NO, we had a reservation for 10am. We showed up at exactly 10am, you should honor that. Did the other two people have 10am reservations? If so, you screwed up. We aren’t going to drive 20 mins home and then turn around and drive 20 mins back because you won’t honor the reservation we made two days ago.

Dave was great he even help save us some cash!! Thanks Dave

Had to upgrade to a larger unit and Dave was very friendly and helpful. He got us the new unit within minutes close enough to move everything quickly from one to the other.

I would not recommend to anyone. super strict rules, no leeway anywhere. I put a unit in my name for someone because they couldn't come with me to open it and do the paperwork. they never switched it and when I paid the past due on the 11th hour so they wouldn't auction her stuff. I explained she was supposed to get her keys to govt. assisted apt the next day but I couldn't count on it could I have till Sunday(2 days later to get her stuff out in case she didn't get keys on time.They said no I would have to pay another months rent and no prorate if I moved out eve a day later. What kind of business doesn't have some kind of leeway? they get 1 star because Google wouldn't let me post with Zero or minus 1 stars

Very helpful really nice place very clean Dave was great absolutely great

Kyle was very helpful in getting me a unit. He was very nice.

Kyle held my dogs leashes for me! What a guy!

Kyle was great today. Since he has started working at this location I've frequentedany times over. He is such a pleasure to work with. :) thanks Kyle!

Dave is awesome ! Very helpful and always nice .

The facility is very well maintained from bathroom to storage unit i was very clean..all the empoyees that work at the public storage located on Union hills just west of 19th ave are just a a belight of my day, although one employee stands out imputicauler , Dave. Verry knowlagable and was willing to show car in my needs anamd was able to answer every question promptly and with convidence witch further insured my choice to pick puplic storage.thanks to Dave i will be continuen to return ...

Very clean Dave is the man to see.

Fast easy was painless

Brianna was very helpful and accommodating and very nice

I went to public storage and it is really nice . I definitely recommend this as your storage facility.. The Man by the name of Dave at the front desk was more than helpfull . He made sure we were satisfied with our unit before renting. You the man Dave thanks again for all you do at public storage . I will for now on only use this facility.

Dave assisted me with a storage room today. Everything was fine and Dave was very helpful and professional.

Service was good she was detailed on the plan I chose and helpful with explaining things

Brianna was absolutely awesome. Thank you for all your help

Very fast and efficient

I came in and was in such a awkward mood but the guy Dave behind the counter made it such a breeze. Amazing move in price and couldn't have made it any easier! Thanks for the great customer service. I will be recommending others to come here!

Rianna is the kindest caring individual. She helped me when I was having a horrible day. Thank you Brianna.

Great property clean and Dave does a outstanding job.

Wonderful service, been coming here for years.

Brianna was very helpful was me very patients too thank you Brianna

This place was amazing to my father and I couldn’t thank them enough

Dave keeps the property very clean & is always very courteous with everyone :-)

Great property Dave is the best in customer service

Dave was great, took the time to get me the unit I needed. Very clean and well kept property.

This place is wonderful and have great service. The property manager Dave is great and was very helpful and offered me a great discount. I would recommend this location to anyone who is looking for a safe place to store your precious items. Thank you Public Storage

I feel very secure knowing that my belongings will be in a safe, well-monitored environment. The manager was very kind, thorough and helpful .

Friendly service makes it easy... always smiling

I went in yesterday to try and rent an RV spot. There was 1 left, but it was reserved. The manager called me back this morning and said he had been unable to contact the other party and the space was again available. I was able to go in and set up the spot in a short time. Thanks Dave for your diligence and professional service!

Dave was very helpful. He is amazing. Good service and very friendly.

Fast service. Great customer service. Dave made it an incredible and painless experience.

This was the best customer service I've ever had. Dave was very helpful and very nice. I recommend going here..

Dave was great to work with! He helped us get a clean unit in a timely manner and was very friendly.

Great people

Dave helped me and got everything I needed done. Easy process

Dave was absolutely awesome. He helped me immensely and knows exactly what he is doing. I'd recommend Public Storage to a friend and I'd recommend they go in and talk to Dave. His customer service was spot on.

When I walked in I needed boxes and I could not find dividers for my dishes anywhere but the manager at the site Ty was very helpful and patient and he helped me find what I needed and gave me a 10% discount on my boxes definitely a great place to go if you need storage or moving merchandise very helpful will be going back again!

Secure, good people to deal with.

BE VERY CAREFUL WITH THIS ONE! It was my first experience, a terrible experience, and my last experience renting a STORAGE unit from here. We rented it online a few days before and arrived with our stuff on the day we said we would get there. Everything was going by well until we drove to the storage that was given to us only to realize it was locked. My fiance called the office then we saw the office guy walking out and getting into a car. He then ran behind his car waving like a crazy person trying to grab his attention, but he still drove off. No one else was in the office, so our busy day was stalled there. My fiance then called customer service and they were little to no help. Eventually, we reached someone helpful and got our money back. I thought that hell was over with. I was wrong there! A few days later another payment went through for $45.56 under "autopay". This was more than the original price I paid for when we were there, which was $36.03. My fiance called again, left a voicemail about the situation and got no response back. I did get a notification that the autopay was canceled, so I assumed it was taken cared of until recently when I saw that the payment went through. Wow! Seems like they'll do anything to get some money, so be careful. My fiance is calling them one last time and if they don't return my money then I will have to contact my bank to get that fixed. Hopefully, it'll be the last time they'll try to take some money that they don't deserve, especially since we didn't end up using their storage unit.

TJ was awesome and very helpful! Looking forward to doing business here. Thx!

Great experience Dave was super helpful a real pleasure to deal with.

Great service, nice people.

This place is amazing dave was alot of help and caring nice. I would recommend this places to anyone.

Spoke with Dave at the front desk. He was polite, knowledgeable, and helped me out with any questions that I had.

amazing staff!

Dave was excellent! Property was very clean! Dave helped me configure the size unit I needed and was very helpful! Answered all my questions and was super friendly:-)

The service here was super awesome. I had a little trouble my first month and had late fees...I went in and talked to the property manager and he helped me get everything fixed and even was able to waive my late fees. I would recomend this location

Dave was excellent helper great customer service couldn't ask for a better person to assist me on my purchase of unit on my stressful move I highly recommend this place they have AC unit which is a big plus in Arizona as it gets really hot dave is really fast getting back to you in a timely professional matter he has great sense of humor as well THANKS DAVE!!!!

Dave is great! Very helpful! Will rent from here again!

Dave was great took very good care of me awesome job thx guys

Feather Rae was a big help, loved her positive attitude.

Dave did a great job getting us set up in our unit. We have rented here before, and will do so again. Thanks Dave!

Mehh

This place is awesome. I wanted a specific unit that they did they did not have available. Seham took the time to check at another location. Also Seham walked me through how to reserve online. NOW THATS CUSTOMER SERVICE

Evety is cling

Jennr was so helpful and so nice, I got a great unit for a great price.

Great service, reasonable prices, gate to get in has still not been fixed and its been over a month that its been open.

I recently stopped by Public Storage at 19th Avenue and Union Hills Phoenix Arizona and was helped by Michael. He was extremely helpful and very knowledgeable. Also, going out of his way to show me all the moving supplies and different storage unit options. Thanks Michael for your help!! Sincerely, Rebecca Wells

Great CS by Seham 👍

Seham helped me pick out my unit and I could not be happier with the size she suggested for me. Made the process so easy, was friendly, and professional. I’ll definitely be recommending this location to anyone who needs storage.

Luke helped me get set up in my 10 by 10 unit. Very high ceilings and I got a locker near the front. The unit was dusty; it probably needed to be pressure washed before I moved in. Otherwise, the move in and purchase process was smooth. Luke did a good job. Time will tell whether or not I will keep my storage unit with Public Storage. I am worried about price increases every six months. And I am uncertain of the temperature inside of the unconditioned units during the summer months.

Good customer service and price.

The property was clean and very safe! Mike really helped me out! Great customer service !!! I will definitely recommend.

Was helped by a very nice and patient lady named Feather Rae. The computer was being picky but she succeeded in getting me checked into a nice unit. Very good service.

Thank you Feather for getting my keys back to me after I dropped them near my locker. I appreciate the attentiveness in knowing who they belonged to and the awareness of seeing who's coming in and out to know that they belonged to me. Thanks for doing a great job, and the friendly smile every time I come into the office. :)

Featherrae

Was not too happy with the price or size of the unit

Feather Rae was great with all the help

One of best places I've used. Feather Rae is a pleasure to talk to and always has a smile 😊I'd definitely store my stuff here again.

Gina is absolutely amazing! We rented a storage this afternoon, she took the time to show us our options and made sure that we found the best deal. I would highly recommend them to anyone!

this storage is not good they just want your money i would not recommed it

What are the gate hours ?

We used this property for several months and were very happy with it! Our belongings always felt safe and the unit was very accessible for us.

Dave was great. He got me the right unit at the best price. It's a very clean facility. 09/15/2017 Came in the other day to rearrange and organize my unit and needed to buy some supplies. David was very courteous and helpful.

Great customer of service and haven't had a issue yet!

Dave was great

Dave was wonderful

Feather Rae was awesome!

My only concerns are the yearly jump in price. After 3 years, I'm already paying 60% more than when I first moved in. I could get an air conditioned unit of the same size for the same rate in most other places. Unfortunately, I need a place close to home. I've never had any problems with access of the staff though.

Sandy was very helpful with my unit today.

Got hooked up thanks to Feather Rae. Amazing customer service will definitely refer friends and family

Most all of the reviews are from people that just recently rented a unit. I'm reviewing it after 4 years, and it's a very different experience than a move-in. Public Storage increases the rental rate by 15% a year. None of their costs justify this. I didn't receive notice of the rate increases two out of the last three times, but I did get notice that they were seal coating the pavement. Very odd. I spoke with customer service about the issues, then asked if I could make payment while I had them on the phone. The rep said they charge $20 for taking credit card payment over the phone. What?! The online payment is quirky. I'll make payment and not get a confirmation. This is something new. The first time I figured payment didn't go through since I didn't receive confirmation, so I repeated the process. Made a double payment... Log out and back on, and it's still asking for payment. Now I know it's gone through and doesn't show up for a while. Funny how that can only work to Public Storage's benefit. I've rented storage space at six or eight different places in three different states, and never had issues. I added a star because the counter people are always helpful, though they only return calls about fifty percent of the time when you leave a message. Very disappointing experience.

Feather rae is an excellent employee and is very helpful every time we come to the store or call on the phone. Keep this woman, she is an asset to your company!

Hi my name is Jerry w. and I recently rented a storage room from featheray and she was very helpful and very nice I would recommend any one in the north PHX area to check her out and there awesome deals

Jennr was really kind enough to wait for us a little bit after hours and helped us move in with ease.

This place is very nice and Miss Feather Rae was very helpful . I would recommend this place.

I would like to express my appreciation for the kind, efficient, professional manner in which I was treated when renting my storage! I would recommend this place to anyone looking to rent a storage for sure!

Fast and easy service, got exactly what I needed. Feather Rae was really sweet and helpful. Definitely would recommend.

Great storage unit that exceeded expetations, FeatherRae was very helpful and service was excellent, set up in 10 minutes.

The staff was friendly and showed me the area I was renting. She answered all my questions I had. The place was clean and kept up. I will recommend with no problems...

Feather Rae was great

Very helpful

Very helpful nice people in office

Feather Rae was amazing! Don't waste your time anywhere else, just come here to get the best service in town!

The units are fine but the extra fees and charges are ridiculous. Don't expect to pay the rates advertised on the internet.

Feather Rae was awesome!! Very efficient and friendly!!

It's a public storage

YOU were excellent

The property was clean and the process with Feather Rae was quick and would recommend to family and friends

Bait and switch. Raised my rate $15/month right after moving in. I will never do business with them again.

We have received excellent service from the phone reservation to the local reception especially from Feather Rae. The units are clean, the property is clean. The hours are very accommodating for access to the units. I will highly recommend Public Storage to anyone who has storage needs.

Extremely sweet and knowledgeable staff. The facility was clean and well lit, liked the security gates and the extended open hours.

Sierra was great. Personable, friendly, thorough, even helped me back a 16' truck up to the loading dock.

Sierra is cute and so pretty

Super fast and easy to get a storage unit. Feather Rae is awesome!

Erika was fantastic to deal with. Very knowledgeable and a great personality.

There is no other storage place I would ever go to. Feather Rae was super nice and was able to work with our needs. 10/10 would come again.

Sierra was awesome, friendly, accomodating and very helpful. Thanks

Feather Rae was amazing. Extremely helpful and made our experience easy and smooth.

Easy access, clean facility, professional management. Overall great experience. Feather Rae was kind and helpful.

feather is just awesome. friendly and courteous.

Sierra was informative and fun spirited. She definitely made the process fast and easy.

Awesome service, excellent staff. Thanks Sierra!

Sierra was super sweet and helpful. Best way to start my return to Phoenix.

Feather Rae and Celeste were excellent customer service representatives and helped make our move and quite smooth and painless. The price was great and we are looking forward to moving in.

Fast check in easy and helpful. Clean facility and secure. Reserved online and received a call from PS to confirm and inform that there was a spot waiting for me. Awesome customer service and Friendly. I definitely will recommend this PS to anyone who needs a storage big or small, climate controlled available and even RV storage.

Affordable. Easy wide excess. Climate control storage available

Feather rrae was very helpful ..would recemend people here.

Check in with Sandy was great! Good unit in a nice storage complex

My husband and I had the pleasure of meeting Rene at this facility. She was extremely helpful and informative in advising us of the storage facilities. After having a bad experience at another facility we look forward to doing business with Rene in the future. She is an asset to your company.

Very nice and informative, great box deals.

Not so friendly staff

Feather Rae thank you for all your great customer service. You made my day a little brighter when it was a really bad day.

Feather Rae was absolutely incredible during a very stressful situation. My husband and I were dealing with an absolute nightmare with a long distance moving company that placed us between a rock and hard place. We needed a storage unit, literally within minutes, that had an outdoor entrance that would not require more than 50 feet of walking to get to. Feather Rae was able to accommodate us immediately...did I mention that all of this happened on a Sunday morning? Thank you Feather Rae for your unparalleled customer service.

Instead of moving being a hassle, Shannon made it quick and painless. Enjoyed some good laughs with her as well. Great attitude and very friendly!

Dave was awesome, gave me a tour, rented and out the door, Great customer service also place is very clean. Thanks Dave!!

I was early getting my furniture loaded and ready to leave and didn't realize it was 25 minutes before the office would be open so I could pay my final bill. Dave saw me waiting outside in my vehicle, unlocked the office door and invited me in to process the billing payment in a timely manner. Above and beyond!