Public Storage Self-Storage Units at 1954 W Union Hills Drive, Phoenix, AZ
1954 W Union Hills Drive Phoenix, AZ 85027
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x10'Online only price$ 99/moSmall 5'x10'
$ 99/mo $127Best Price Label1 unit left!
- Outside unit
- Drive-up access
4'x15'Online only price$ 109/moSmall 4'x15'
$ 109/mo $140Best Price Label1 unit left!
- Outside unit
- Drive-up access
7.5'x10'Online only price$ 122/moMedium 7.5'x10'
$ 122/mo $127Best Price Label2 unit left!
- Outside unit
- Drive-up access
7.5'x10'Online only price$ 136/moMedium 7.5'x10'
$ 136/mo $142Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 137/moMedium 10'x10'
$ 137/mo $168Best Price Label2 unit left!
- Outside unit
- Drive-up access
8'x13'Online only price$ 142/moParking 8'x13'
$ 142/mo $ 142Best Price Label1 unit left!
- Uncovered parking
10'x15'Online only price$ 148/moLarge 10'x15'
$ 148/mo $194Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x20'Online only price$ 226/moLarge 10'x20'
$ 226/mo $246Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x25'Online only price$ 267/moLarge 10'x25'
$ 267/mo $318Best Price Label1 unit left!
- Outside unit
- Drive-up access
12'x30'Online only price$ 440/moLarge 12'x30'
$ 440/mo $ 440Best Price Label1 unit left!
- Outside unit
- Drive-up access
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
669 W Union Hills Dr
Phoenix AZ 85027
Self Storage Near
18401 N 35th Ave
Phoenix AZ 85053
Self Storage Near
19215 N Cave Creek Rd
Phoenix AZ 85024
Self Storage Near
11236 N 19th Ave
Phoenix AZ 85029
Self-Storage Near Phoenix
Resources from the Help Center
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Storage Units Near 19th Avenue and Union Hills Drive
This Public Storage, serving the Deer Valley and Northwest Phoenix communities, is easily accessible from any direction and features a wide range of self storage options, with units ranging from the compact 5x5 to a much larger 10x30 unit.
Located near the intersection of 19th Avenue and Union Hills Drive, just south of Loop 101 and just east of Interstate 17, this Public Storage offers indoor and outdoor storage units to accommodate any storage need.
With easy access off of the Black Canyon Freeway, it's a great storage option for hitting the road and heading to Northern Arizona. Whether storing gear needed to escape the summer heat with a quick trip to Lake Pleasant or keeping seasonal equipment for a Snowbowl winter skiing excursion in Flagstaff, there are sizes for nearly every need.
It's also a great location for families who need self storage space while undergoing a remodel in the Anthem community.
There are more than 500 units at this location, including climate controlled storage options.
This Public Storage also offers the benefit of an on-site manager who lives at the property, as well as the option to store vehicles in enclosed indoor units.
With Deer Valley's dense commercial, industrial and multi-family housing developments, Public Storage is proud to offer our wide-ranging, expert services to the community.
- Keypad code required for access to facility
- Moving supplies from tape to boxes sold in the store
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 420)
Had to rent out a storage unit for my daughter's things getting ready for her to head to NAU. Joaquin was amazing and extremely patient getting us all set up
I recently visited phoenix to help a friend move. We had to rent a storage unit for their stuff as they were downgrading apartments. Joaquin was incredibly helpful and explained everything to us to make sure we were getting the best deal. 10/10 recommend
The property is safe an secure !!! Peace of mind when storing my stuff there !!!! Very convenient an staff are polite an curtisous!!!
Rosie has the best customer service that I have seen in a very long time. I stopped in on my way home from work and asked about a space. Rosie was so helpful, she did not have what I was looking for but she took the time to look at other properties for what i was looking for. Unfortunately she did not find what i want. I do not want to go any further than 7th ave and union hills. I really appreciate the time and effort that Rosie took to help me out. We need more people like Rosie.
Rosie is very friendly, Helpful and knows what's she's doing.
The young lady was polite and friendly
This place was quick and easy no hassle about getting storage. It made life easier. Valerie is the best she loves dogs and is very communicative. I wouldn't want anyone else watchingmy stuff. VALERIE IS GRADE A ABOVE ANYONE ELSE
Samantha is awesome so friendly and everything went well. Thank you so much!
Samantha was great!!!! Once again great customer service!! Knowledgeable and friendly...!!!
Samantha was outstanding associate. VERY HELPFUL. She went above and beyond and is very professional. Best experience.
Samantha provided friendly and excellent service in renting me a space.
This was the second time I had an awful experience at public storage and as a result as I informed the staff I would never consider using them again. After purchasing furniture at Costco I need it to temporarily store it in a safe clean environment which led me to calling public storage for unit for 2 to 3 months. On the phone I specifically asked for a climate controlled unit in a local public storage that did not have any rodent problems. I was assured and directed specifically to this public storage. Over the phone and made a reservation in which I was told to follow the email and the entire order and transaction can be done without going into the office. The unit I reserved was supposed to be air conditioned and I was going to receive a free lock. With all the furniture loaded on the truck I drove up to the public storage and something made me hesitate signing the contracts online, thankfully. When I answered the location they informed me that the unit was not climate controlled and that a lock would be an additional $20. And for them this is the second time this has happened to me with public storage and in fact it was unacceptable to be lied to just so some reservations agent can book another reservation. However, since I had the furniture with me my options were limited. They assured me that this unit would not be too hot. I questioned as how that could be possible here in the Arizona heat of an outdoor basically garage space. They offered to show me the space for which I walked with two agents of public storage. During the course of our walk without exaggeration I picked up and handed to the woman at least 12 to 15 screws and nails. I inform them that that was not okay because I really don't want to get a flat tire coming to my storage space. I asked them if they maintain the parking lot with a magnetic roller type room so that this doesn't occur. It was clear as these screws and nails were dispersed over such a large area they weren't just a recent incident that precipitated the origin. They then attempted to get me a smaller unit with the same introductory special. However, while they were on the computer I went online and I was able to obtain a climate-controlled space as I ordered for $18 less per month. I stepped out of the office called Life storage and spoke directly with the manager of the facility. He couldn't have been any nicer and in fact assured me of a climate-controlled space for which I would not be subjected to a parking lot filled with nails and screws and in fact it was $18 per month cheaper. I walked back in to the public storage office and inform them that although I was a potential customer with a truckload of furniture I would not be utilizing their services. I was perfectly clear it's not okay to have a reservations agent lie to customers only to show up with a truck full of things to go in storage and being subjected to misrepresentations out of necessity. Furthermore the sheer fact of how messy the parking lot was filled with nails and screws is unacceptable as they probably would not cover the expenses for all the Lost tires that their customers are going to experience. Information I would never use public storage and I would never recommend them to anyone. I inform them their operating procedure and maintenance was unacceptable and demonstrated they have no concern for their customers.
I’ve had couple of issues with this location. Consistent price increase, even though online prices were much lower. When asked about price match, I was told that I can cancel and rebook online. I would have to pay an additional admin fee. Second problem was that I was paying extra for air conditioning unit. AC was out for over 2 months and when I asked the front desk about price adjustment since I’m paying for something that I’m not getting, she rudely told me that they don’t guarantee what temperature will AC be set at (when reserving the unit i was reassured that the temperature will be 81 degrees during the summer). On top of that their app never works, it’s very dirty around (nobody ever picks up the trash I would see the same trash sitting in the same spot for 2+ weeks in a row), and very questionable people “hanging” around the property and gate. Finally got fed up and went with different company that actually provides what they promise.
My move in date was this past Saturday, Aug 13th. When I got there, the gate and app weren’t recognizing my access code so I wasn’t able to get in. I was panicking since I needed to get my stuff in asap, and I wasn’t sure what to do. Thankfully, Val from the front office flagged me down and asked what was wrong. Once I told her what was going on, she immediately jumped into action to help me troubleshoot. She helped me get a new access code, as well as find my unit. She made sure I understood how to work the lock and overall was an absolute angel. I’m very thankful she was there to help me and I feel confident in my decision to go with this storage company. Not only was Val helpful, the units are amazing and high quality, it’s nearby me, and the location is easy to access and navigate. 10/10 would recommend and if I have another issue I hope I can have Val again!
We needed a storage for a move and had used Public Storage in the past and had a great experience so of course we thought to stop by this location!! Valerie was so awesome and helpful!! She gave us all the information thoroughly and was super nice!!! We definitely recommend coming by the 1954 Union Hills location for any storage needs!!
Very Clean! Plenty of room to maneuver with a trailer. Valerie at the front desk was super nice and very helpful.
The staff at this store is amazing! Walked in today, and was helped by Valerie. Very helpful, polite, and patient. It is reps like her that makes a company great! Also, they keep the property nice and clean. Keep up the good work.
Although this business is very clean and safe for ours tuff. I'm giving it a low rating because in less than in a 14 month span they have raised the monthly Rent from approximately $250 to approximately $450. Basically a $200 monthly cost That is insane it's hard to move everything out and into a new facility since we work full time and the cost of renting a moving truck etc. We have the 10'x30' packed full roughly 3000 cubic feet.
It's impossible to contact anyone to cancel, they keep raising their prices and no one is ever in the office to speak with. They aren't answering calls or emails.
Jeremy did great
Jeremy helped me login.
I called here to help out relatives who are moving to the area and needs a place to store their things. I spoke with Joaquin about this and was able to get all the information necessary. Very good customer service and very informative. 10 out of 10
Need to do everything online with no issues they send you a code the keys are in your locker and your set
Kody is the MAN!!! Got my phone set up to open the gate, what a game changer as I drive a big truck!!!
Clean place lots of room for moving trucks and on site office manager is friendly. The company I work with has a few units there and we never have problems getting to the units because of the wide aisles
The employees make this place manager at this public storage unit. Awoke person
Excellent service. Very helpful and patient. Thank you.
I had a great experience with Public Storage. All my questions were answered. Joaquin explained every step of the process and is very polite. I love my unit.
Thank you for going above and beyond even on your birthday the unit is exactly what I need it have a great one
I look for a lot in a storage place, I'm storing my personal stuff yah know ? So the fact that Joaquin made me feel so comfortable about storing my possessions was such a relief. I will continue to chose this location based on the great experience that I received. thank you Joaquin !! keep up the hard work.
Susan is so polite and professional. The units are very clean and reasonably priced.
Jeremy was so helpful and friendly and thoroughly explained everything about renting a unit.
They stole my money and wouldn't give it back. They said they wouldn't charge me until 3 days out do that I would have time to change my mind,but they charged me and I lost all of it and then they hung up the phone on me. Horrible experience. Will never go back!!!
It's easy to complain than to let someone know that they're doing an awesome job. Joaquin was awesome and answered all of my questions regarding my unit. The property is kept up(something that has bugged me with other storage companies) and I knew that my items were safe. If I need to use a storage company again, I will use Joaquin's location.
Had a terrific experience dealing with Joaquin. Place was clean and tidy. The knowledge was awesome. Helped me get the perfect size unit for my needs. Would totally send more business here.
Joaquin walked me through the whole process and space I got worked well would recommend
I called here to help out a friend who is moving to the area and needs a place to store her things for a short time. I spoke with Joaquin on the phone about this and was able to get all the information necessary for my friend. Very good customer service and very informative.
Fantastic service here! Joaquin has always given amazing service and is a credit to your team, had a few issues with storage and Joaquin managed to get these sorted, usually I feel like an inconvenience, however he made me feel at ease with my questions and I fully trust him with my queries! Decent price too! Thank you Public Storage
Joaquin was awesome! He was such a great employee that was kind and helpful. Everything was safe and secure. Thanks Joaquin!
Very nice place, the man running the office was very helpful. I look forward to doing business there.
Thank you Susan for getting me setup at Public Storage.Great job.
Joaquin was very helpful when I was needing assistance! Knowledgeable and friendly. I highly recommend Public Storage, the prices are good, and I know my stuff is in a safe place.
Thanks for the help from the long hair dude in the office will come back for sure
i needed a storage unit, joaquin was so helpful with the experience of walking through the entire procedure, everything was clean he told me what what he would do for us, and how everything would work out in the long run. it gave me plenty of confidence that my personal things would be well protected, all i see are good things out of the other reviews left for him, it was surprising it was more like an added benifit. thank you joaquin, give this man a raise sounds like he deserves it, and ill be back to say hello. +very friendly service +very productive +just yes +do it again? of course -David
Great facility, clean units and property. Joaquin’s knowledge and superb customer service made the whole experience better than expected. Thank you!
Fantastic service! Convenient and easy!
I don't usually take the time to leave reviews but my experience today was worth noting. The property is nice and well maintained but the customer service is what stood out as stellar. I just moved back to the area and it's been extremely stressful. Joaquin was such a big help today. At a time where customer service seems almost non existent and there's always an excuse on why something isn't what it should be he actually cares. You can hear it when somebody smiles or is truly kind and wants to help. It's service that I haven't experienced in a long time and that is a very valuable employee to have on your team.
The property was beautifully maintained and clean. Joaquin was an absolute joy to deal with and made the whole process go smoothly. Highly recommend!
Public Storage was great. I got everything moved in without an obsti-tackles course. My unit is shaded, & easy access. Friendly & wonderful staff to make it all quick & easy.
Susen was so helpful and sweet and she always has a smile on her face . I thank you .
Needed a new storage place. Joaquin was great. Very friendly and knowledgeable.
great facilities and even better staff at the complex, I was helped by a Mr Joaquin during the time and this employee was extremely helpful and knowledgeable. Joaquins service was top notch and reliable, his performance should be lauded and recognized for he is outstanding among his peers. If I'm ever in the area again I will be sure to come back to this employee to receive the same superior performance.
Clean, organized, and very secure storage center with a powered gate, and drive-up access... Vehicle storage also.
Susie was very helpful, rental was efficient and unit was clean and ready. Great communication!
Very smooth service! Ron explained everything in much detail and it was easy to understand. Will be back, highly recommended!
They real you in then start raising rates
Staff very knowledgeable and accomidating, Ronald was awesome and extremely helpful.
There are so many choices in Storage Rental "out there" but with the the close proximity to where we live, selecting Public Storage on West Union Hills seemed the obvious choice. We didn't know what to expect but we found a well-organized, clean and well-maintained facility with STELLAR customer service! Rosie helped us, and made us feel like a valued customer. Her friendly demeanor and her knowledge and expertise made the signing-up process painless and fast. She guided us through every step of the electronic onboarding process and answered all our questions thoroughly. I would recommend this facility very highly for anyone looking for a safe and secure location to store their excess belongings.
Ms. ROSIE was the most helpful at of all. Make sure you never let someone like Ms. Rosie go. She is a True blessing.
Wonderful welcoming environment and was willing to help me fix my reservation it was very nice
Rosie is the best, thank you for everything
The best employee that works at this location is Ms.Rosie she always helps you with whatever and is always in a good mood..
Great friendly service. Rosie was a huge help. Can't recommend this place any more enthusiastically.
This is the second review I've done on the public storage in 19th avenue and Union hills the first one wasn't so good actually it was horrible but now that they have change management got rid of the trash the place is much better the new manager Rosie is awesome she really cleaned the place up the units the office she presents herself well in the company as well she has gone above and beyond to make us feel like we should store things here and then it's safe when we had asked for something it when I had asked for something I did not have to wait she did it right then. We are no longer looking to move to a different facility so props to the management for hiring good management
I love public storage there’s a lady there who always has a good attitude and is very nice.she always has a great smile on her face and greets us everyday. I love it. She keeps the whole storage area clean and she doesn’t let nothing past her.she does a great job and always asks us if we need water.she’s even there when I need to talk to someone.if you need a storage space come to here she’s got you covered and will make sure you leave very happy.
Rosie was very nice and helpful. Seen if there was anything we needed. Awesome customer service.
Rosy is the best storage manager, she always available and professional.
Rosie was very helpful and made transitioning units seamless!
I reserved a 10x15 unit. I measured the unit and it is only 10x13.5? False advertisement. Unit was not properly cleaned out from prior renter. Spider webs with dirt and debris on roll up door. Also there was multiple tears/damage on ceiling with insulation hanging out? For the price I've paid, I'm not happy with this unit but I have no other choice at this time but to continue using it.
I came into the public storage on 19th Avenue and Union Hills and spoke with the manager, Rosie, who went above and beyond to help me and answer my questions this place rocks. It's like the Rolling Stones of storage places!!!
Great Customer service from Rosie at this location. I was locked out of my unit from having to get new debit cards as well as her going above and beyond to contact her AAA to get access to our vehicle again after locking ourselves out. Best customer service ever!!
I’m renting few units at 1954 w union hills dr phoenix az 85027 , the place is very clean and customer service is absolutely amazing ... Rosie the lady that at the front desk are very nice polite & informative. really recommend
Rosie did an amazing job helping find what we were looking for great place
I love this location! Wonderful staff , ESPECIALLY MS. ROSIE!!!! plus the location is convenient as there are many stores and food walking distance from this storage.
Always works with us on every question I've got. Rosie is an awesome real lady that has helped me multiple times recently. Been renting for almost 2 years and she is one of my favorite
Rosie at this public storage she is polite and she helps me what I need to get help with cuz I'm here a lot of times and she respects all people and she knows how how to talk to you
Sense Rosie has been working here 1954 W Union Hills the bath rooms are.spotless the grounds are kept up. And very clean for a change Rosie is the best
I got a storage unit with my husband and Ron has excellent customer service. I feel my belongings will be safe here because of him. Thank you Public Storage for having Ron on your staff. He was most helpful.
Ron is very helpful and friendly!! The place is clean storage units are nice👍👍😄
This facility is very well taken care of. KYLE is very professional & answers all questions, helpful and always out making sure the property is taken care of. My lights were out on my unit, I only asked once and Kyle was out and got them working. I would refer this property.
Simply Movers we recommend
Kyle is amazingly helpful. Great experience everytime.
FFF--- NOT RECOMMEND THIS PLACE IS A JOKE!!! THEY WILL RAISE THE RENT ON YOU AFTER TELLING YOU THEY CARE ABOUT YOU!!
Just a storage place
Debi was very polite and knowledgeable. I would recommend going to see her over anywhere else!
they really helped out my friend that got a storage there
Debra was very polite and helpful. She made my moving experience along less stressful. She was greatly appreciated
Kyle was very nice and helpful!
Kyle was super helpful! Glad I chose to come here!
Jeremy was very helpful
We set up a storage unit with Debra, who was very friendly, knowledgeable, and walked us through the procedure. I would definitely work with her again.
I used to have a unit at this location. I found it to be extremely clean and the hours were great. We had a 10x10 unit in the AC. I've spoken with Kyle on numerous occasions previously and today with Deborah while inquiring on getting another unit roughly the same size and she was very helpful with tons of information! The customer service is great enough to have me coming back after so many years. Thank you.
We have been here a few years at Public Storage, and Jeremy was a great help, very understanding and easy to work with to process all transactions!
Very safe and clean place. Process are pretty good.
Kyle was quick and efficient.
Linda has been a wonderful help and we really appreciate her kindness, caring and wonderful customer service
Dave and Kyle always a pleasure to talk to.
Place is very clean, Kyle is very helpful and very professional. He'll have all if not most of the answers to your questions.
I didn't deal with them I didn't have a storage there but I picked up a couch from there and it smelt like a used clothing store
I received the wrong number for my rental number, and to make matters worse I wasn't even told that they choose your passcode and we proceeded to wait and 111 degree heat blocking all gates with three vehicles for the person to finish what they were doing to advise me that the card I was given is my actual passcode very disorganized do not go here. On a positive note the young lady who obtained my unit for me was excellent and when I call the 1-800 number the first time to find a public storage the gentleman was wonderful. Once again do not rent here.
Worst customer service. I moved in on the 9th moved out on the 9th and they charged me a whole month that I will not be there. Never was I told they would not prorate rent. Not until move in day did they tell me that I would need to pay on the 1st not the 9th. This is a shady company who scams the customers. Of course I say fine I will pay on the first when all of my stuff is outside in a truck. There is a pandemic right now and we were told we do not have to pay rent, I paid but you are not refunding me for the rest of the month? Never using public storage and I am telling everyone how I was treated poorly by your staff. I would give zero stars if that were an option.
If public Storage can't provide Restrooms for paying customers I Highly recommend Boycotting this establishment! Hashtag#Kids deservebathrooms
Laurie was amazing and super helpful!!!
This place sucks!
Peter was very helpful and professional. Did our paperwork quickly and efficiently. Good experience.
Very disappointing, i made a reservation and checked in on line to save time since i have a very busy schedule and today my move in day to my surprise they wanted me to pay a much higher quote than what was given on line and i was told i needed to read on line where it tells me additional fees may apply.....that is just bull....i Will tell everyone i know not to do business with this company!
Peter helped us greatly 😊
Peter was very helpful and friendly
Peter was great and.process was quick and easy
Peter was amazing & incredibly helpful! In & out without any issues!
The price for a climate controlled 10x20 room was amazing! Dave, the attendant, was super nice and helpful. Very safe, secure and clean facility. A+
Kyle was very helpful in getting me a cheap unit very quickly.
Explained things very well and really kind.
Very clean property Dave was very helpful
Great property Dave is very helpful and very nice and understanding thanks Dave
This place is well secured and is always clean and the cost is low
Kyle was great
Dave and Kyle do a good job
We reveived 5 star service! Much appreciated
Kyle was very informative and efficient especially with a last 20 min of business for the day thanx a whole lot for a very pleasurable. Experience
All single level units .... Good for box trucks
Dave will take good care of you and inform you of anything u might need to know.moving from denver is not easy but Dave helped make it a smoother transition.thanks dave and god bless the usa
The rate for a climate controlled unit was great and the gentleman that helped us(Dave) was friendly yet professional. He gave us all the information we needed to decide on a unit. Very clean and quiet facility. Very satisfied!!!!
Up keep is great. Location is secured and staff is ok
Dave and kyle are really nice they remind me off a buddy cop team
Very friendly staff. Clean and do far it seems secure.
Dave is kind courteous and took care of me quickly will definitely recommend to friends and family
Awesome people to deal with Very helpful
Kyle has gone above and Beyond in assisting us with this move he's been nothing but helpful throughout the entire process couldn't have done it without him
I guess we're moving storage units and he forgot to tell me
Came in to find a storage to store our stuff until our house move in date, and came across public storage! Left a reservation online and Dave was kind enough to quickly call me and help me set everything up! He was so kind and helpful, I’m so grateful to come across this fantastic place. I recommend this to place to anyone! Please don’t hesitate to call dave if you have any questions!
See Dave Custard if you go to this location - Honest, Fair and accommodating.
Dave Custard is the man!!!!! I had a unit that was too big for me and Dave was able to assist me with a smaller unit and saved me some money. His communication is a breath of fresh air and it's nice to do business with people who follow through with what they say. IF you go to the Union Hills location ask for Dave Custard he will definitely take care of you!!!!
Kyle is good to work with.
Our experience at this facility is always a pleasant one. Staff is very friendly and units are clean.
Lynn did a terrific job, very informative and friendly!!
Great price and exceptional service! Would highly recommend to everyone!
Great service from dave outstanding service
Clean facility, cool staff. Ask for Dave!
I had a wonderful experience at this location the customer service was awesome Dave was really great and helpful I hope he get a raise because he deserve it I will be back soon.
Dave was very helpful!
Dave helped me get a self storage unit in less in 15 minutes and was very quick and fast with everything. Awesome guy!
Very nice and helpful.
I think Kyle and Dave should get a raise they're very courteous and helpful!
I never write reviews for businesses but I absolutely have to say that Dave at property number 08007 is fantastic! I was sent to 3 other public storage locations before being sent to him, I was a little frustrated at first but Dave was very inviting and had already pin pointed where the unit I was going to rent was. He wanted to show me the unit first to make sure it was the best option for me. When he started having me sign papers, he explained everything very thoroughly and made sure I understood everything before signing. Dave, I appreciate everything you did and how courteous you were! Public Storage is lucky to have an employee like you! Thank you!
The desk guy Dave and lady Lynn are very friendly,and answered all my questions I %100 recommend this storage unit
Kyle was very helpful in transferring me to a bigger unit
Dave was great excellent service.
Kyle and Dave are always amazing helping me out with what information I need! Awesome job guys. Kyle is always in the office when I need him. Dave and Kyle always go the extra mile to let me know any and all benefits offered by Public Storage.
Dave is a great always willing to work with you
Very clean property great service and David does a excellent job
Kyle was awesome, I recommend this place for all storage needs!
Dave is amazing!! He is very amazing!!!
Dave was very helpful and extremely up front on cost and details unlike other places I called that did not want to give us any details besides the base price unless we gave our info or came in, affordable and I would recommend this to others
My husband and I have had a unit at this property for 2 years now and Dave has always been of great help to us. Anytime there might have been an issue he was right on top of it and resolved it for us quickly. He has great customer service skills, always has a smile on his face and willing to help whenever asked. Thank you Dave.
Dave is very helpful and the property is nicely maintained.
Place is awesome clean and very professional. And very friendly. Thank you Dave for your great services
My previous review states that their rates were fair, but within a few months of moving in, we get a notice saying that our rate has gone up by 25% with no reason given. I have reached out to the office manager about this to see what can be done since I agreed to get a unit for $200 a month, not $250 a month. I was told that is just the way it is, and if I decide to move out, to make sure I clean the unit out and take my lock with me. This company could care less about their customers or running an ethical business, they obviously just raise your rate in hopes to get more money out of you since it is such a pain to move to another unit, which we will be doing regardless of the inconvenience because I refuse to continue using a company that is going to extort more money from their customers just from sheer greed. You could have at least made it clear that there would be rate increases at random and without reason.
I moved in to this storage facility a few months ago and have already received notice that they are raising my rates 20%. I understand rate increases happen but this is an excessive increase after such a short time of being there. It is an obvious tactic of theirs to get people in the door and then jack up the rates once they are moved in. It's a shady business practice and I will happily take my business elsewhere.
Peter. Did a great job explaining things to me.
The manager made the process easy. Very clean and secure. Thank you!
Made everything very easy, thanks Dave for being nice and helpful!
Reasonable priced. Very convenient. Clean an well kept up.
Kyle was very nice and helpful
Made a reservation to see a unit we were interested in on Thursday. Drove 20 mins and showed up at our reservation time and were turned away by the guy at the front desk saying “We have two people in front of you, can you come back in an hour?” NO, we had a reservation for 10am. We showed up at exactly 10am, you should honor that. Did the other two people have 10am reservations? If so, you screwed up. We aren’t going to drive 20 mins home and then turn around and drive 20 mins back because you won’t honor the reservation we made two days ago.
Dave was great he even help save us some cash!! Thanks Dave
Had to upgrade to a larger unit and Dave was very friendly and helpful. He got us the new unit within minutes close enough to move everything quickly from one to the other.
I would not recommend to anyone. super strict rules, no leeway anywhere. I put a unit in my name for someone because they couldn't come with me to open it and do the paperwork. they never switched it and when I paid the past due on the 11th hour so they wouldn't auction her stuff. I explained she was supposed to get her keys to govt. assisted apt the next day but I couldn't count on it could I have till Sunday(2 days later to get her stuff out in case she didn't get keys on time.They said no I would have to pay another months rent and no prorate if I moved out eve a day later. What kind of business doesn't have some kind of leeway? they get 1 star because Google wouldn't let me post with Zero or minus 1 stars
Very helpful really nice place very clean Dave was great absolutely great
Kyle was very helpful in getting me a unit. He was very nice.
Kyle held my dogs leashes for me! What a guy!
Kyle was great today. Since he has started working at this location I've frequentedany times over. He is such a pleasure to work with. :) thanks Kyle!
Dave is awesome ! Very helpful and always nice .
The facility is very well maintained from bathroom to storage unit i was very clean..all the empoyees that work at the public storage located on Union hills just west of 19th ave are just a a belight of my day, although one employee stands out imputicauler , Dave. Verry knowlagable and was willing to show car in my needs anamd was able to answer every question promptly and with convidence witch further insured my choice to pick puplic storage.thanks to Dave i will be continuen to return ...
Very clean Dave is the man to see.
Fast easy was painless
Brianna was very helpful and accommodating and very nice
I went to public storage and it is really nice . I definitely recommend this as your storage facility.. The Man by the name of Dave at the front desk was more than helpfull . He made sure we were satisfied with our unit before renting. You the man Dave thanks again for all you do at public storage . I will for now on only use this facility.
Dave assisted me with a storage room today. Everything was fine and Dave was very helpful and professional.
Service was good she was detailed on the plan I chose and helpful with explaining things
Brianna was absolutely awesome. Thank you for all your help
Very fast and efficient
I came in and was in such a awkward mood but the guy Dave behind the counter made it such a breeze. Amazing move in price and couldn't have made it any easier! Thanks for the great customer service. I will be recommending others to come here!
Rianna is the kindest caring individual. She helped me when I was having a horrible day. Thank you Brianna.
Great property clean and Dave does a outstanding job.
Wonderful service, been coming here for years.
Brianna was very helpful was me very patients too thank you Brianna
This place was amazing to my father and I couldn’t thank them enough
Dave keeps the property very clean & is always very courteous with everyone :-)
Great property Dave is the best in customer service
Dave was great, took the time to get me the unit I needed. Very clean and well kept property.
This place is wonderful and have great service. The property manager Dave is great and was very helpful and offered me a great discount. I would recommend this location to anyone who is looking for a safe place to store your precious items. Thank you Public Storage
I feel very secure knowing that my belongings will be in a safe, well-monitored environment. The manager was very kind, thorough and helpful .
Friendly service makes it easy... always smiling
I went in yesterday to try and rent an RV spot. There was 1 left, but it was reserved. The manager called me back this morning and said he had been unable to contact the other party and the space was again available. I was able to go in and set up the spot in a short time. Thanks Dave for your diligence and professional service!
Dave was very helpful. He is amazing. Good service and very friendly.
Fast service. Great customer service. Dave made it an incredible and painless experience.
This was the best customer service I've ever had. Dave was very helpful and very nice. I recommend going here..
Dave was great to work with! He helped us get a clean unit in a timely manner and was very friendly.
Dave helped me and got everything I needed done. Easy process
Dave was absolutely awesome. He helped me immensely and knows exactly what he is doing. I'd recommend Public Storage to a friend and I'd recommend they go in and talk to Dave. His customer service was spot on.
When I walked in I needed boxes and I could not find dividers for my dishes anywhere but the manager at the site Ty was very helpful and patient and he helped me find what I needed and gave me a 10% discount on my boxes definitely a great place to go if you need storage or moving merchandise very helpful will be going back again!
Secure, good people to deal with.
BE VERY CAREFUL WITH THIS ONE! It was my first experience, a terrible experience, and my last experience renting a STORAGE unit from here. We rented it online a few days before and arrived with our stuff on the day we said we would get there. Everything was going by well until we drove to the storage that was given to us only to realize it was locked. My fiance called the office then we saw the office guy walking out and getting into a car. He then ran behind his car waving like a crazy person trying to grab his attention, but he still drove off. No one else was in the office, so our busy day was stalled there. My fiance then called customer service and they were little to no help. Eventually, we reached someone helpful and got our money back. I thought that hell was over with. I was wrong there! A few days later another payment went through for $45.56 under "autopay". This was more than the original price I paid for when we were there, which was $36.03. My fiance called again, left a voicemail about the situation and got no response back. I did get a notification that the autopay was canceled, so I assumed it was taken cared of until recently when I saw that the payment went through. Wow! Seems like they'll do anything to get some money, so be careful. My fiance is calling them one last time and if they don't return my money then I will have to contact my bank to get that fixed. Hopefully, it'll be the last time they'll try to take some money that they don't deserve, especially since we didn't end up using their storage unit.
TJ was awesome and very helpful! Looking forward to doing business here. Thx!
Great experience Dave was super helpful a real pleasure to deal with.
Great service, nice people.
This place is amazing dave was alot of help and caring nice. I would recommend this places to anyone.
Spoke with Dave at the front desk. He was polite, knowledgeable, and helped me out with any questions that I had.
Dave was excellent! Property was very clean! Dave helped me configure the size unit I needed and was very helpful! Answered all my questions and was super friendly:-)
The service here was super awesome. I had a little trouble my first month and had late fees...I went in and talked to the property manager and he helped me get everything fixed and even was able to waive my late fees. I would recomend this location
Dave was excellent helper great customer service couldn't ask for a better person to assist me on my purchase of unit on my stressful move I highly recommend this place they have AC unit which is a big plus in Arizona as it gets really hot dave is really fast getting back to you in a timely professional matter he has great sense of humor as well THANKS DAVE!!!!
Dave is great! Very helpful! Will rent from here again!
Dave was great took very good care of me awesome job thx guys
Feather Rae was a big help, loved her positive attitude.
Dave did a great job getting us set up in our unit. We have rented here before, and will do so again. Thanks Dave!
This place is awesome. I wanted a specific unit that they did they did not have available. Seham took the time to check at another location. Also Seham walked me through how to reserve online. NOW THATS CUSTOMER SERVICE
Evety is cling
Jennr was so helpful and so nice, I got a great unit for a great price.
Great service, reasonable prices, gate to get in has still not been fixed and its been over a month that its been open.
I recently stopped by Public Storage at 19th Avenue and Union Hills Phoenix Arizona and was helped by Michael. He was extremely helpful and very knowledgeable. Also, going out of his way to show me all the moving supplies and different storage unit options. Thanks Michael for your help!! Sincerely, Rebecca Wells
Great CS by Seham 👍
Seham helped me pick out my unit and I could not be happier with the size she suggested for me. Made the process so easy, was friendly, and professional. I’ll definitely be recommending this location to anyone who needs storage.
Luke helped me get set up in my 10 by 10 unit. Very high ceilings and I got a locker near the front. The unit was dusty; it probably needed to be pressure washed before I moved in. Otherwise, the move in and purchase process was smooth. Luke did a good job. Time will tell whether or not I will keep my storage unit with Public Storage. I am worried about price increases every six months. And I am uncertain of the temperature inside of the unconditioned units during the summer months.
Good customer service and price.
The property was clean and very safe! Mike really helped me out! Great customer service !!! I will definitely recommend.
Was helped by a very nice and patient lady named Feather Rae. The computer was being picky but she succeeded in getting me checked into a nice unit. Very good service.
Thank you Feather for getting my keys back to me after I dropped them near my locker. I appreciate the attentiveness in knowing who they belonged to and the awareness of seeing who's coming in and out to know that they belonged to me. Thanks for doing a great job, and the friendly smile every time I come into the office. :)
Was not too happy with the price or size of the unit
Feather Rae was great with all the help
One of best places I've used. Feather Rae is a pleasure to talk to and always has a smile 😊I'd definitely store my stuff here again.
Gina is absolutely amazing! We rented a storage this afternoon, she took the time to show us our options and made sure that we found the best deal. I would highly recommend them to anyone!
this storage is not good they just want your money i would not recommed it
What are the gate hours ?
We used this property for several months and were very happy with it! Our belongings always felt safe and the unit was very accessible for us.
Dave was great. He got me the right unit at the best price. It's a very clean facility. 09/15/2017 Came in the other day to rearrange and organize my unit and needed to buy some supplies. David was very courteous and helpful.
Great customer of service and haven't had a issue yet!
Dave was great
Dave was wonderful
Feather Rae was awesome!
My only concerns are the yearly jump in price. After 3 years, I'm already paying 60% more than when I first moved in. I could get an air conditioned unit of the same size for the same rate in most other places. Unfortunately, I need a place close to home. I've never had any problems with access of the staff though.
Sandy was very helpful with my unit today.
Got hooked up thanks to Feather Rae. Amazing customer service will definitely refer friends and family
Most all of the reviews are from people that just recently rented a unit. I'm reviewing it after 4 years, and it's a very different experience than a move-in. Public Storage increases the rental rate by 15% a year. None of their costs justify this. I didn't receive notice of the rate increases two out of the last three times, but I did get notice that they were seal coating the pavement. Very odd. I spoke with customer service about the issues, then asked if I could make payment while I had them on the phone. The rep said they charge $20 for taking credit card payment over the phone. What?! The online payment is quirky. I'll make payment and not get a confirmation. This is something new. The first time I figured payment didn't go through since I didn't receive confirmation, so I repeated the process. Made a double payment... Log out and back on, and it's still asking for payment. Now I know it's gone through and doesn't show up for a while. Funny how that can only work to Public Storage's benefit. I've rented storage space at six or eight different places in three different states, and never had issues. I added a star because the counter people are always helpful, though they only return calls about fifty percent of the time when you leave a message. Very disappointing experience.
Feather rae is an excellent employee and is very helpful every time we come to the store or call on the phone. Keep this woman, she is an asset to your company!
Hi my name is Jerry w. and I recently rented a storage room from featheray and she was very helpful and very nice I would recommend any one in the north PHX area to check her out and there awesome deals
Jennr was really kind enough to wait for us a little bit after hours and helped us move in with ease.
This place is very nice and Miss Feather Rae was very helpful . I would recommend this place.
I would like to express my appreciation for the kind, efficient, professional manner in which I was treated when renting my storage! I would recommend this place to anyone looking to rent a storage for sure!
Fast and easy service, got exactly what I needed. Feather Rae was really sweet and helpful. Definitely would recommend.
Great storage unit that exceeded expetations, FeatherRae was very helpful and service was excellent, set up in 10 minutes.
The staff was friendly and showed me the area I was renting. She answered all my questions I had. The place was clean and kept up. I will recommend with no problems...
Feather Rae was great
Very helpful nice people in office
Feather Rae was amazing! Don't waste your time anywhere else, just come here to get the best service in town!
The units are fine but the extra fees and charges are ridiculous. Don't expect to pay the rates advertised on the internet.
Feather Rae was awesome!! Very efficient and friendly!!
It's a public storage
YOU were excellent
The property was clean and the process with Feather Rae was quick and would recommend to family and friends
Bait and switch. Raised my rate $15/month right after moving in. I will never do business with them again.
We have received excellent service from the phone reservation to the local reception especially from Feather Rae. The units are clean, the property is clean. The hours are very accommodating for access to the units. I will highly recommend Public Storage to anyone who has storage needs.
Extremely sweet and knowledgeable staff. The facility was clean and well lit, liked the security gates and the extended open hours.
Sierra was great. Personable, friendly, thorough, even helped me back a 16' truck up to the loading dock.
Sierra is cute and so pretty
Super fast and easy to get a storage unit. Feather Rae is awesome!
Erika was fantastic to deal with. Very knowledgeable and a great personality.
There is no other storage place I would ever go to. Feather Rae was super nice and was able to work with our needs. 10/10 would come again.
Sierra was awesome, friendly, accomodating and very helpful. Thanks
Feather Rae was amazing. Extremely helpful and made our experience easy and smooth.
Easy access, clean facility, professional management. Overall great experience. Feather Rae was kind and helpful.
feather is just awesome. friendly and courteous.
Sierra was informative and fun spirited. She definitely made the process fast and easy.
Awesome service, excellent staff. Thanks Sierra!
Sierra was super sweet and helpful. Best way to start my return to Phoenix.
Feather Rae and Celeste were excellent customer service representatives and helped make our move and quite smooth and painless. The price was great and we are looking forward to moving in.
Fast check in easy and helpful. Clean facility and secure. Reserved online and received a call from PS to confirm and inform that there was a spot waiting for me. Awesome customer service and Friendly. I definitely will recommend this PS to anyone who needs a storage big or small, climate controlled available and even RV storage.
Affordable. Easy wide excess. Climate control storage available
Feather rrae was very helpful ..would recemend people here.
Check in with Sandy was great! Good unit in a nice storage complex
My husband and I had the pleasure of meeting Rene at this facility. She was extremely helpful and informative in advising us of the storage facilities. After having a bad experience at another facility we look forward to doing business with Rene in the future. She is an asset to your company.
Very nice and informative, great box deals.
Not so friendly staff
Feather Rae thank you for all your great customer service. You made my day a little brighter when it was a really bad day.
Feather Rae was absolutely incredible during a very stressful situation. My husband and I were dealing with an absolute nightmare with a long distance moving company that placed us between a rock and hard place. We needed a storage unit, literally within minutes, that had an outdoor entrance that would not require more than 50 feet of walking to get to. Feather Rae was able to accommodate us immediately...did I mention that all of this happened on a Sunday morning? Thank you Feather Rae for your unparalleled customer service.
Instead of moving being a hassle, Shannon made it quick and painless. Enjoyed some good laughs with her as well. Great attitude and very friendly!
Dave was awesome, gave me a tour, rented and out the door, Great customer service also place is very clean. Thanks Dave!!
I was early getting my furniture loaded and ready to leave and didn't realize it was 25 minutes before the office would be open so I could pay my final bill. Dave saw me waiting outside in my vehicle, unlocked the office door and invited me in to process the billing payment in a timely manner. Above and beyond!
Samantha and dave were very kind and polite. Very helpful. Smiling faces. Enjoyed their company and conversation. Highly recommend
Feather Rae was very helpful and did a great job in assisting me with finding the right unit for me. I highly recommend her and the facility to anyone who needs storage.
They made renting quick and easy. Feather Rae was ready for us when we arrived. She was very helpful and friendly. I have rented elsewhere before and I will be staying with public storage
Featherrae helped me an had great costumer service skills
Miley Cyrus aka Samantha was very professional and polite. And a very good asset to your company
Feather Rae was awesome! She had multiple people in the office but took time to show us and make sure we got exactly what we needed. Thx!
Great customer service from Celeste and Feather Rae. Really feel safe and supported with this storage community.
Very clean well managed storage facility. Excellent service, very clean and very good security. Would definitely use again
Spent WEEKS trying to get a hold of the District Manager for this location. Would not answer the phone or call me back. We were charged an extra month of rent and according to the store manager and customer service we HAD to speak with the District Manager to have it fixed. Thank you for STEALING money from us and refusing to even speak with me on the matter. We will never ever use public storage again even if we have to pay more with a different company.
Celeste and Feather Rae were very helpful, and courteous. They got us the best rates, helped us with our needs.
Very nice! Made sure I had a safe unit with the promotion I asked for! Excellent service!
Feather Rea really helped me with all my needs. She is a nice person. Thx.
Very convenient and well priced for what we needed. The staff was very friendly and helpful.
I had to move from Tucson to Phoenix without much preparation. After researching storage facilities in the Phoenix area, Public Storage had the best rates by far. Feather Rae introduced herself to me with a big smile and a warm welcome. Feather was very professional and extremely helpful in satisfying my storage needs. I could tell that Feather was truly genuine in her efforts to accommodate me and make sure I had a positive experience. I would defiantly recommend Feather and her store for all your storage needs. Thanks again Feather, Dru
When I walked in I was in a huge hurry and was not the easiest to deal with. I was being quite difficult, but Toni handled my level of difficulty very professionally and she did not take it personally. She actually had me laughing by the end of my visit. I also had the pleasure of the district manager Ryan Lazio being in the building and I have been to a lot of businesses before where the district manager will step in on their managers while they're trying to help customers, but he stood back and observed while engaging in friendly conversation. I was quite impressed with the facility and highly recommend it to anybody looking for self storage.
Feather Rae was awesome! Very courteous and professional.. We highly recommend using this location for your storage needs.
Feather and Ryan are great. Property was clean, safe, and awesome place to store my belongings at with peace of mind for the last year!!!
Awesome all thanks to FeatherRae . She was so nice and friendly and will always come here for any of my storage needs.
good customer service, liked there was a loading dock makes loading my motorcycle into the bed easily doable as a 1 man job
Great service, lots of space
Feather Rae was very knowledgable and helpful. Experience was quick and friendly.
Great customer service!!! As soon as I walked in was Greeted with a smile and Mr. Dave was very friendly. Had a walk through before hand, everything was explained well. Needed to upgrade my storage room and it was done right away. Definitely 5 stars. Great Service & Prices!!
Great customer service. Will answer all questions.
Featherrae was great, made it very easy to get my unit and the property was very clean thanks again!
I would, without hesitation, this location to friends and family. Feather Rae and crew are absolutely wonderfully helpful and professional. Wonderful experience.
Feather Rae helped me find my storage unit today, and she was amazing. She answered all my questions and was super friendly and helpful. She went out of her way (twice) to make sure my storage unit worked for me and I knew everything I needed to know before renting. You can't beat the $1 special, and the service Feather Rae provided was phenomenal. She even gave me some great tips on how to keep my stuff well protected while in storage. I really couldn't be happier with my rental experience. You have definitely earned a lifelong customer in me from the service she provided today.
Feather Rae is by far the sweetest girl I've had the pleasure of meeting on a customer service side of things. I recently lost my job so having a hard time staying on top of bills having to pay things little at a time. When having to explain this to her she was completely understanding and explained my options very clearly as to any late fees and time frames. Feather Rae thank you very much for being so patient and understanding to my personal issues. I would definitely give a endless amount of stars if i could!!!!!! #VeryHappyCustomer
I was very surprised with the service and professional attitude displayed by Heather Rae. I did not have to ask questions, as everything was explained in great detail. and I was very satisfied with the staff, and the service provided by public Storage. Gregory Bell
The facility was very clean. Manager Feather was very helpful discussing options, showing the unit, and access instructions. Very pleasant experience.
Absolutely great and Feather Rae was very helpful and knowledgeable.
This was my first experience with temporary storage. Dave was very patient and answer all my questions. He thoroughly explained the storage process and use of the facilities. It was a very positive experience.
After a bad experience getting a hold of anyone at another local Public Storage I found it so fortunate to find this one. After a put in a reservation for a unit it was not long before Feather Rae Mgr was on the phone with a cheery welcome. Then the day before our appointment Dave Mgr called to let me know he would be there to check me in and gave me helpful information about how to find the facility. His check-in was smooth and provided the information I needed to complete the rental procedure. I can tell that this is going to be a very good solution for storing my mother-in-laws stuff!
Dealing with Feather Rae was awesome I've never had to rent a storage unit before and she was friendly and very helpful, best decision i made was going with this Storage unit
We have rented from public storage a couple of times on Bell Rd and thought we would would stick with public storage and the great customer service Vicki gave us well we will be doing business elsewhere from now on the girl in the office Featherrae was incredibly rude and the odor of Marijuana coming from the back room was offensive and u professional. ..
Dave was amazing!!! we showed up to the 7th ave location but wanted a bigger unit. Dave went above and beyond to find us the unit we wanted at the 19th ave. we are happy we made the switch to public storage!!
public storage r good and no any problems with storage so it is great for my storage safe and thank you
Clean property, the guys who work the property are very friendly and helpful.
So Far So good. I have used Public Storage in the past, so I don't anticipate any problems. Was treated well on first contact to rent storage unit.
Dave and Elden are very nice gentlemen. They help me get the right size. Thanks for making my life easy on this move.
I will let you know what I think about public storage. They lie to there customers so you will trust them with your belongings and then they steal your most important items and say you were late. I lost everything I owned to these lying cheating pieces of crap used other storage places and never lost anything until I had to use these guys. I am a single mom of 6 and live pay check to pay check so had to move and all my photos,antiques and heirlooms couldn't bring anything wit...h me so lost thousands of dollars worth some things you not put a price on. If I didn't,t want my things I would have sold them myself and not stored them. I can,t understand why they do this to people and how they get away with it. I really can,t believe they sleep at nights. I have contacted them to see how to get my stuff back they are so rude and hateful. Never get anyone to call back. So I tell everyone I know to never ever use public storage. See more
Have had a storage unit in Phoenix for 14 years...paying about 6,000 dollars in rent a year for this unit...realize how excessive this rent is. How does your experience compare as a long time loyal customer ?
This is the second time that I've used Public Storage and I would recommend them to anyone. They're very professional and easy to deal with!
Dave , is a Great Help, And a True Profesional & Gentleman , he made it Quick and Easy
I always visit this property every month and Eldon has been very professional and keeps the premises very clean. Would recommend!!!
very friendly, wide drive ways lots of room, excellent place to rent and Eldon is great!!!
My business has been renting here for a while now and couldn't be happier. Any concerns I have are addressed. This place has taller than normal doors that allow tall product to stand up nicely so I don't have to lay them on the ground. Would recommend.
Great clean facility and helpful staff
Jennifer P was very friendly. She took good care of us. Went thru everything to make sure we understood it all. Also meet Jenn R the manger. She was helpful. . Thanks for taking the stress out of moving
Great! Helpful, friendly employees. I would recommend this location to friends and family.
Nice people, easy to rent
Great customer service
The place is in a safe neighborhood and the prices couldn't be beat. The gentleman that was at the counter was very nice and helpful.The units are nice and clean and the hours were very convenient. If i ever need a storage unit i will definately use this place again.
Such an easy and quick experience to get a storage space here. We were in and out in less than 15 minutes, and all of our questions and concerns were answered. Ask for either Featherrae or Eldon when you go. They both were very helpful, professional, and welcoming with great customer service.
Very simple to rent a pleasure working with Eldon
Been a client for two years. This place is always spotless clean and the staff is there to answer questions and help if needed. Would recommend them.
I have had a unit at this facility for almost 10 years. Anytime i have had and issues they always have been addressed.
Clean, efficient, secure, and accommodating! Security checks occur daily. Bathrooms are always clean. Staff is well-versed in their products, and can be quite accommodating.
I have had my storage room for a year now. Eldon who is here all the time is always very helpful to me. Thank you for the amazing service.
Great customer service, my company has been using this facility for 10 years and never had any problems with safety or security!
Excellent people with excellent service
We have had a storage space since 2010 and had no problems. The lot is always clean and we haven't had any trouble at all with management, always helpful!
Terrible experience. Rented it on the 12th. Rented a 10 x 7.5 spot. I asked is it really that size, it looks small. On site manager said the spot was 10 x 7.5. My tape measure was in the car. So I believed him. Bad move on my part. Moved some stuff in on the 14th and measured. 7.25 x 8.75, almost 15% less than what I expected. Probably my stuff will not fit in. I feel the manager lied. I stated that I would simply move out and asked for a refund. No go. Only the district manager can do that. Called the district manager. He did not answer and never called back. Moved out on the 15th, less than 72 hours after I rented the unit. Waste of time and waste of money. It took time to write this negative review and my time is important. So I feel strongly about this place being a bad place.
Never any problems and a very friendly staff.
I have been a customer for over 5 years. The Location and Units are very accessible and clean. The management and security are great. I would highly recommend this storage property.
Safe and reliable. Never had a problem
My son is moving back to Phoenix from Utah in the next few weeks and I have to find a storage location. I have never rented storage before and stopped in the location for some information. I meet with Dave and he took the time to go over my storage needs and showed me several different size spaces. He was very helpful and polite, I will be back in the next few weeks to reserve a space.
I like the Public Storage and how they keep you reminded to pay the bill for the month. Evan is a real nice guy and o was all the rest of the office people.
Exceptional storage center! I've had 2 units here for about 3 months, one indoor, and one outdoor. The property is always clean, and I see the lock-checks occurring practically every time I visit. The property is safe, and they make extra sure it stays secure. There is some serious pride of ownership here. Recently, I closed one of my units, and also had an excellent experience. Jessica was the name of the person helping, and she was awesome. Not only did she quickly get me all set for move-out, but she also went the extra mile to make sure my auto-pay was properly shut down for that unit so I wouldn't get charged. She was prompt, very nice and easy to work with. I would recommend this location to anyone.
Worst experience ever! They auctioned off my brothers storage and he wasn't behind on his payments! They didn't even notify my brother it was going to auction! My brother is currently hiring a lawyer and is trying to recover everything. If anyone knows who purchased a storage unit on December 31st at Public Storage on 1954 W. Union Hills Drive Phoenix, Arizona 85027 please let me know. We would appreciate the return of that unit that is being reported as stolen property.
Hi security inside storage units lit with AC fair price for great service will be a return customer.