Public Storage Self-Storage Units at 1954 W Union Hills Drive, Phoenix, AZ

Jerid was a great rep. I had problems, german, my boat disconnected from the truck. He was kind enough to lock up the shop to come out and help.

They were great with great service! Definitely recommend!

Destiny was very helpful. You are very lucky to have her as your employee. Her customer skills are awesome! I would recommend everyone to rent from your facilities due to Destiny.

I was having trouble will setting up my rental online. Kept getting an error code when trying to pay. Destiny was very friendly and helpful with trying to help me get my Credit Card to work. With calls back and forth trying to solve the problem. She went above and beyond to try and help me get this storage. Finally we figured out the problem and I was able to rent the storage.

Employee was very patient and helped me change spaces very easily. Highly recommend for customer service alone

Destiny was amazing and helped me with all my needs. 10/10

Buen servicio al cliente en esta ubicación. Muchas gracias. Mi amiga está contenta.

Have been at Public Storge now for about 20 years. Jared was able to help with my rates and keep them at the current rate

Great clean facility with very friendly staff and I love how I can open the gate with Bluetooth on the app so I don't need to remember my code or give it to others when they are helping me move. Great location!

Easy to rent; the app works great. And. JC, security and weekend go-to guy is amazing. He helped immediately me with a couple of issues I had with my door and lock this weekend. Very happy with my choice of storage facilities.

Very well maintained facility! The office manager is exceptional to work with! Highly recommend.

Great service

They have been great, reasonable price, friendly staff (Jared by name) and a great place to store your stuff !

Jared has always been super helpful and very friendly.

Joaquin was extremely helpful and kind. Knowledgeable in what I needed. Brought a peace over me in my time of need.

Joquin was very knowledgeable and helpful getting us set up with our storage unit

Quick getting unit. When 1st got there had to wait outside but then process was fast. He explained everything and very nice.

The staff is very friendly and helpful....I had an issue and they helped me

The gentleman who helped me, Joaquin, I believe his name was, was super kind and patient with me. I had a lot of questions about prices and sizing, and Joaquin took the time to talk to me about my needs and budget. A+ service!! He really made what I thought was going to be a confusing process quick and painless! Made my day SO much better, and saved me SO much time!! Thanks, Joaquin!!

Great location. Super convenient access to I17. Secure storage. Helpful staff. It’s been a good experience each time we’ve been here.

Rosie was a refreshing face in this otherwise hectic process. She was kind, helpful and listened to my stories. Definitely someone I will be happy to see. If you stop by, say hola from me, or danke!

Ruby is cheerful and very helpful

Rosie was helpful with all my needs and questions , my boyfriend has a storage unit, the price raise was like 80 dollars difference so she put in a decrease as of course it was denied she understood and did what she could. Thank you rosie :)

Rosie had wonderful customer service and would recommend her to friends

Horrible place! 11:00 pm woman runs up to me begging to use my phone. No problem. Her car is behind locked gate, she cannot get her car out. Code it not working, she is new to the facility. Knocked on the 24 hr security guards door, he refused to help, said his 'kids were sleeping, call the # on the code box". NO ANSWER to that # given. Just a recording over and over ... the woman had to call a friend to come get her for the night and leave her car!

It's my time getting a storage and Rosie help me out so much by explaining everything to me about the storage place and the cost and even helping me on the size of the storage for my stuff. I will be coming here again soon ,

Customer service has always been helpful.

Rosie was very pleasant and willing to help me with what she could. My unit was broken in to almost a month ago and I explained I've been trying since the break in to get footage over to the officer I filed the report with. She understood my frustration with getting no where and no follow up call back when promised as to what's going on with that. She was so kind as to provide me with the District Manager phone number to get some assistance. Thank You so much Rosie for caring and taking the time to help me get the ball rolling

I was renting unit 1301, a 10x20 for $236/month. a couple of moths later they increased my rent to $331.34 without a notice. i filed a complaint but it was denied. I tried to call several times per day prior to the end of May but nobody answered. Finally around 7-8 am on June 1st, I asked my friend to go and get my car out because I am traveling wiyh my job and I am outside the country. Finally the manager answered the phone on June 1st and told me as long as the lock is off the unit he will cancel the agreement. a couple of hours later I've received an e-mail that I owe $331.34 because I took out the car 7.5 hours late. the car should've been out the night before but never told me this during the call. I called and filled a complaint and didn't receive an answer therefore I called today and I was told that my billing dispute was rejected. Try to stay away, they rip people off. I plan on calling the BBB and see what I could do !!!

Ahhh

Had to rent out a storage unit for my daughter's things getting ready for her to head to NAU. Joaquin was amazing and extremely patient getting us all set up

I recently visited phoenix to help a friend move. We had to rent a storage unit for their stuff as they were downgrading apartments. Joaquin was incredibly helpful and explained everything to us to make sure we were getting the best deal. 10/10 recommend

The property is safe an secure !!! Peace of mind when storing my stuff there !!!! Very convenient an staff are polite an curtisous!!!

Rosie has the best customer service that I have seen in a very long time. I stopped in on my way home from work and asked about a space. Rosie was so helpful, she did not have what I was looking for but she took the time to look at other properties for what i was looking for. Unfortunately she did not find what i want. I do not want to go any further than 7th ave and union hills. I really appreciate the time and effort that Rosie took to help me out. We need more people like Rosie.

Rosie is very friendly, Helpful and knows what's she's doing.