Public Storage Self-Storage Units at 19215 N Cave Creek Rd, Phoenix, AZ

The stuff are very professional kind and very helpful along with the environment secure clean and pleasant Thank you! A+Team 👍

Great customer service. Very clean business and facility.

The manager Stella was professional and very helpful. Really nice and went out of her way to explain everything.

Rented here for a few months. Front desk always friendly, storage clean, and easy to get in and out.

Awesome friendly service. Stella rocks, she answered all my questions, took me on a tour and patiently walked me through the paperwork and signing up on the app. Fast and friendly service.

Great facility

Clean, air conditioned, great customer service, easy access

Stella was great and very helpful!

Very liable

Kelly was incredibly helpful. She made me comfortable renting a space for my belongings.

I made arrangements to finalize a rental online and received great customer service. When completing my rental agreement there was an issue and the person who was working with me, Kelly was really helpful and made sure to figure out the issues in a timely manner. The prices for a climate controlled unit are also exceptional with a good level of security. I would highly recommend using this facility in the North Phoenix area.

On a Friday 850am, No dolly carts anywhere to be found on 3 floors. No employees here to help. How do I unload a truck full. We pay $300/mth for what? I've knocked on business door, called business, used the call box.. and just crickets.

The lady was vary nice and let me use the clean bathroom

I was given one price by customer service but when I got to the facility it was SO much higher. I met Kelly and believe me she jumped thru several hoops to help me out & get what I was told by customer service. She is still pretty new, but has a definite grasp on who to contact & how to deal with customers. Very nice person!! Definitely recommend!!!

Rosie took great care to all my questions and needs. The customer service was exceptional!

Rosie was incredibly friendly and helpful. Love her!

Melissa and Kelly went the “extra mile” to be very, very helpful. They were friendly, efficient and made helpful suggestions. We value being treated well at this Public Storage location! We have been using this location for the past 5 years.

Debbie did a great job with getting my old lock removed and a better rate. She was very thorough with her callbacks and just a very polite person

Debbie at Public Storage is an incredible Property Manager. She is a true professional, always helpful and attentive, and a great human being. This is also a company that cares. We have had our business equipment stored with Public Storage at this location for more than 10 years and highly recommend it! Barb Shapiro GreenScreen Entertainment

Loved the space and offer from this location. Staff was very friendly, nice, easy to communicate, very accommodating. Kudos to Debbie 🙂

Val (Valerie) was extremely helpful to me and my husband. We had to downgrade unit size and she helped us find an open and affordable unit near where our current one was. She was very friendly, positive, and displayed amazing customer service! 12/5/22 Update: I noticed we had a charge on our account that was past due for when we transferred units. We walked into the office and talked to Debbie who was super sweet and helpful. She helped us figure out it wad a system glitch and they we didn't need to worry about it. Seriously the staff here are always amazing and super helpful.

Samantha was awesome.

I’ve rented a space here for the last 5 years. The new manager, Valerie was amazing! She not only answered the phone, (when recent past managers didn’t) she also did what she said she would and returned my calls. She’s friendly, helpful and reliable. I hope she stays at this location.

Valerie was very helpful

Valerie @ this location was very helpful her customer service was wonderful, she was very understanding her personality is amazing ,thanks so much it's geat doing business where costumes feels appreciated.

Debbie, PS Property Manager, was very kind in helping me with an upcoming billing issue. Thank you and you are the best especially during these uncertain and economic times.

THE BEST experience ever with Valerie!!! She is very competent, engaging and an amazing person to handle my needs. Thank you Valarie the awesome, wonderful person you are!!

Lindsay and Melissa above and beyond service and care!

Ashley was very nice and helpful. Loved the experience.

Thank you to Rosie for her knowledge and kindness!

I was not satisfied at all the lock they gave me was broken the employees didn’t even bother to assist me the doors were locked when I try to speak with an employee I couldn’t due to the fact that the doors were locked I was personally unsatisfied nice spot but poor service

Jeremy did great

Rosie was so helpful. She answered all my questions. Clear pricing. Highly recommend.

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Your employee kody, I believe for my understanding he floats as well, well he covered the Cave Creek and Union Hills store the day that I got my storage space and he was really helpful because I had a family member that was in Laughlin Nevada that was trying to setup for payments so she was having trouble getting online and getting dad filled out so we could rent a space, and kody walk my mother through the process to get the app filled out so she can rent a space. Kody is professional, very polite, very informative, and he may feel very comfortable it was easy to go ahead and feel that my stuff was safe at that facility it feel comfortable renting a space. Think very much public Storage and thank you very much kody

Kody was super great with assisting me today

I’ve been using storage for over 6 months now and Rosie has been pleasant, helpful, and knowledgeable and has made my experience here great. I couldn’t be happier with my service here.

Rosie was so much help today. I couldn't have asked for anything better. She worked with me and made things smooth and easy. I will highly recommend this public storage to my friends and anyone that I see fit. Thank you, Rosie! You

Paisley was the best she was super nice and very knowledgeable.

Very helpful staff, clean facilities, could use some flat carts for hauling stuff up the elevator

Paisley was a wonderful employee and gave my Husband and I amazing customer service. She was extremely helpful as we had a time crunch to get a unit transferred. I am very impressed with the property as it's well lit, climate controlled, and very clean. Overall 5/5 stars!

U haul, they were great and very helpful, and they carried my boxes out to my car also.

Fast and hassle free to rent. Dropped in with no notice late Sunday afternoon and had a unit in minutes. Paisley was great to deal with.

I was disappointed to find that even though there is a giant vinyl poster on the window AT THIS LOCATION that says 1st month $1... when you ask to rent a unit, they say they haven't had that promo available in months and cannot offer any $1 first month deals. False advertising at its finest, a total sham. Take down the poster, thank you.

I called and spoke with Debi about renting a storage unit, we set up a time for me to go and tour the units. Debi gave me a lovely tour, and helped me find a storage unit that would fit my budget as well as the space I needed for my recent move. I’ll be moving all my stuff in here in the next month. Debi is a true angel!

Rosie is great!! Thank you so much for great customer service and a friendly attitude 🥰

Erika, went above & beyond to assist me. She was very patient and understanding. She stayed late, just to make sure I was satisfied with my units. Excellent customer service.

I had the most wonderful experience during my latest move at the cave creek and beardsley location. ROSIE is the reason I will use PUBLIC STORAGE agian.

I’ve never had a better experience with customer service than with Debbie! She was friendly, knowledgeable and made sure we had and knew everything we needed before we left. She was training someone (I forgot her name, I apologize!) but she was equally as kind and helpful and you could tell she had the same enthusiasm and work ethic as Debbie. It was a fast and easy transaction, I wish more businesses had managers with Debbie’s attitude!

Not sure they actually keep the storage at the 80.5°F like we were initially were told it's kept at all the time. But other than vandalizing our lock with their sticker. Which was bought from them so it would have a sticker otherwise. Well thinking about it now I'm dropping it to 2 stars. Also rarely are the karts where they should be. They lock them up in the office for what reason IDK besides not to let anyone use them.

Debi was very pleasant and helpful!!

I would of given it a better rating but moved out on the 12 and still had to pay for the whole month. They do not pro rate your unit. Which is lousy.

Fantastic service...Debbie was quick and very detailed. Robert helped me with protecting my contents with damp check.

Ronald was over the top in customer service! He went out of his way to accommodate us and make sure we were satisfied. His kindness and professionalism are very much appreciated.

Ron called me back & was very helpful with my questions! Thank you Ron!

Not a safe place to store your stuff!! Other than owning the building this company does absolutely nothing to keep your stored stuff safe. My unit was broken into and the lock mysteriously vanished and they were not able to tell me what day or even what week the lock was last accounted for, they made no mention of video to look over to find who might've entered my unit or tampered with my lock. I could've kept my stuff in a friend's backyard and still have all my stuff.

Rosie was very helpful and awesome with her awesome customer service, you shine Rosie

Great storage facility! Rosie is super helpful.

Stephanie gave me amazing service!!!

Last week I was going through my unit. It took a few hours. I noticed a difference. It was Stephanie, who was walking around cleaning twice while I was there. Keeping the Public Storage clean makes a difference, that's how I got her name and thanked her caring.

Stephanie was very helpful in finding a storage unit , that works for me and a price range that is much better than the units I've had for 15 years at storage west Stephanie was very professional and has a beautiful smile Thank you , public storage will be my next rental

Very clean facility - staff always very helpful - especially Rosie! She made life very easy - would definitely come back here for next storage need thanks to her.

Steven was Amazing! Grateful for him!! ❤️

Steven was awesome and patient love this place.

Steven was great!! Really helpful !! Storage units really clean!!!

Met with Steven and he is great. Extremely helpful and friendly. Highly recommend this location.

Without the details, I had a situation with my unit that was "on me" but none-the-less created some difficult issues for Public Storage. I found myself needing an advocate to help me sort things out, in comes Rosie. She listened kindly and worked with me and her district manager David to get everything resolved. This took multiple phone calls and emails. I'm very grateful that they understood and did every thing they could - which was a lot. You can rent storage from many companies, but you can't be sure to find people working there who care and will go the extra mile. Thanks so much Rosie and David! James

Nice peeps

Jennifer was very helpful answered all my questions and was very kind I would recommend if your looking for storage great place and friendly

Lori spent quit a while helping me with dealing a minor website software problem, logging on, resetting my password, verifying account details and autopayments. The problem was about showing upper/lower case on the password.. Email notice of it was correct. FIVE STARS for LORI.

Giving this place 5 stars for customer service. Jeremy was great to talk with and helping to resolve my issue!

My wife and I visited this location on December 8 to inquire about a storage unit. We came in just asked a few questions and the sales associate name was Jeremy. He was very knowledgeable and very patient and answered all of our questions and even showed us the units. His knowledge and expertise guided us in the correct direction and we ended up leaving with two units at this location. I would highly recommend bringing your business to public storage and Cave Creek Road it is clean well lit and protected. They will have my business for now on.

Easy to rent, had the space I needed....security and close to home 👍🏼👍🏼

Very helpful and quickly got me into a unit.

This is the second storage facility we’ve used in Phoenix and did not have a good experience. I could not wait to stop doing business with them. Our move in was uncoordinated even though we had called and let them know we were on our way. We arrived and waited for 30 minutes for them to get the key for their lock on our empty unit. There is an intercom system to call to the front office but it didn’t work well so it was a lot of walking back and forth. Once we finally got going with our movers, several people showed up to move things in and out and tied up the elevator. So while they’re moving play sets out on their own with their kids in tow, our paid movers had to sit around and wait. We signed up for autopay but it didn’t go into effect and they charged me a late fee. When I called the office (which you have to call several times because they never pick up) they couldn’t do anything. I had to call corporate and leave at least two messages for the late fees. They didn’t even call back, the refund just showed up. Six months in, they upped our rent by 30%. We were paying $109 for our 10x10 and then it went up to $139. Called to discuss and she told me that after 6 months they check rates and adjusts and for some people it’s only 10-20% but she’s seen it as high as 65%!?! And the last fun part is when you move out, there is no proration. The absolute soonest we could move out was the 2nd of the month so we had to pay $139 for those two days. I will NEVER rent from Public Storage again.

The person behind the desk was very helpful.

I rented 2 storage units when I moved from out of state. I was there 2 months and I brought movers to move me out and realized my keys didn’t work on one of the units (public storage lock). When I asked the office they said I could wait for the regional manager, maybe that afternoon to help open it or call a locksmith. I was paying the movers by the hour so I had to pay for a locksmith to come out as an emergency. Once my unit was opened, I determined it had been vandalized and it had not been my lock on my unit. When I reported it at the front office they said I can file a police report and file a claim with my insurance and that was it. They would supply any video or information only to the police. Very disappointed that their business had a robbery and they didn’t even care to note it. Either robberies happen very frequently there or they are a business that only wants your money and could care less about you as a customer. All around- I would not recommend this place to anyone.

Highly recommend them for your storage needs. Jeremy was a huge help. Had great advice on things about moving and storage I hadn't even thought of. He was very courteous and answered all my questions. Place is also very clean and has lots of security cameras.

Excellent customer service and prices. Would recommend.

Very professional! Responded to my voicemail within 1 hour! Very satisfied

Jeremy Manery is the best employee I’ve encountered here, extremely helpful and present. Will use and recommend this location no matter where I’m at in the valley.

Great price. Great service!!!

Nikki was Very informative and helpful with setting up our unit!

A great place to store your property, wonderful staff that assist you. I recommend to anyone that needs a storage!

Just rented a 5x10 ft unit online. When I got to the unit it was 3.5 x 10 ft. When I brought attention regarding this to the workers there, I was told the sizes are “approximate”. Right just like how I’m approximately 7 ft tall (hint: I’m not). When asked for a different unit that would be more reflective of the size advertised I was told there’s a unit upstairs for $20 more a month, a whopping 50% more per month than what I had agreed to rent the other unit for. Classic bait and switch. Bring a tape measure if you plan to rent from here. Edit: just tried to ask for a full refund and they wouldn’t give me the full refund. This is a complete scam...

Don't

Awesome and fast service. Was easy and quick...Thank You Jeff

This location is soo helpful I'm very displeased with the location on 70th and Thomas, so I come to this location to make my payments. They are always willing to help and answer any of my questions

When I first moved into this storage unit everything was fine, the location is nice and the space was very clean. I had my stuff there for a little over 1 month and when I brought it home there was evidence that rodents had been in the boxes. I had small teeth prints in my belongings with fur everywhere and my bags were ripped open. I filed a claim with the insurance company and they told me to notify the worker at the location. I notified the worker and she absolutely did not care and it was as if it was nothing new. I am writing this review so people can be aware and be carful because when you bring your belongings home you never know what rodents you can be bringing home with you.

I broke my key off of my lock and storage unit and didn’t know how to replace it and Nikki immediately helped me and got me a new lock. Some of the best customer service I have ever had

Nikki was great and the price is amazing. Happy with service

Store that stuff you should have thrown away years ago... Pay more money than it's worth and then forget what is in here. Then when you kick the bucket your kids can throw it all in the dumpster. Happy storage wars.

Laurie Very nice lady

Very professional and clean and friendly! Definitely a great place to store your stuff.

Friendly and helpful. Clean storage unit.

Nikki, Thank you. It for all your help and courtesy answering all my questions and concerns over the last six years renting here. She is an outstanding employee, In the main reason why I stay here at Public Storage, Cave Creek. Thank you, Anthony

Very professional and accommodating, the entire process was quick and painless. This was all thanks to Laurie, who made sure I had everything I needed by the time I left.

Excellent service + very professional.

Thank you to Nikki! I’ll always use PublicStorage for my in-town needs. Great experience! I got my first month of storage rent for $1!

Laurie was so friendly and helpful!

Great customer service

Couldn't have been happier with my experience. Exactly what I needed, very clean and the staff were very friendly. Would use again!

Great service, easy access and supportive staff. Thanks!

Laurie was very professional and very helpful. The facilities was very clean and well kept glad I choose this location over others.

Laurie was fantastic!

I just finished leasing my unit for the last 3 months and from start to finish, excellent service all the way through! Nikki was beyond helpful and explained the whole process to me and went above and beyond for me. The location is clean and well lit at night and they lend you flatbeds during office hours. I highly recommend this storage unit and great customer service!

Great location, safe and clean.

Ms. Laurie was extremely helpful and so kind.. I would recommend a awesome storage like this to the best of people. There was a storage that online it said it was available, it wasnt but she provided an even better storage and truly helped me out! 10 stars out of 5!

Derrek and Laurie were extremely helpful! Both were extremely friendly and courteous. The facility was clean, so clean I had to ask if it was a new building! Thanks again! I highly recommend this location.

Laurie was very helpful

Laurie is great! I learned a lot! Thank you Laurie!

Derrick was great and very helpful! In an out when signing up. Very clean and secure spot

Our unit and 5 others were broken into. Staff didn't seem to care. Police said they are there weekly for theft.

Excellent customer service. Good rates. Friendly service and well informed about insurance and everything. Nikki was who helped us and she was awesome! We also came in again today 11-17-19. And up graded our storage unit to a bigger one. Laurie gave us excellent customer service today as well.

Great Service

Niki gave me EXCELLENT service, even saved me money over the web site when I needed to move to a larger unit! Very highly recommend this location for EXCELLENT, efficient service!

Public Storage people are very gentle and the facility absolutely clean, and nice. I have been with them for 5 years, having great service in every ways. I highly recommend this facility!

They bait and switch you with the $1 sign up but will try to sign you up for their insurance without disclosing it. Well done, I would give 0 if I could

Lynn gave me great customer service

Nikki was very informative and taught me so much about the storage industry thanks nikki

Nicky and Lynn helped me out quickly! I had lots of questions and they patiently answered them. No complaints so far!

Lynn she is the greatest help we have ever had ! U should give her a raise thx!!

Great experiencr

Great service.

Amazing customer service! Very clean facility!

Very precise when explaining everything. Friendly and helpful. Maintained cheerful positive attitude from start to end.

The staff and facility are awesome. One particular lady always helped us and she got so used to us coming she had a cart ready for us. No matter what questions I had she always able to answer.She even made it convienant for me when I had to move from a 10 x 10 to a 5 x 5. Made everything so easy to transfer. She even took the time to conversate with my 3 year old. In the future if we ever need storage again. This is where we will be going. Thanks again for the awesome service and friendly employees. Much appreciated!!

Nikki is the best ever!!!

Rented a space here for almost a year and found out a giant leaking pipe damaged property. Was told on signing that the pipe was a non-issue, employee skipped past lease agreement contract to signature box citing it as standard stuff when it provides a lot of protections to Public Storage and very little recourse to a unknowing storage renter. Prepared for legal action against the company for this, falsely advertising and intentional reckless neglect that could have been easily avoided. Renter beware, "climate controlled" but your belongings may end up drenched in water... Hmm.

The lady at the front office was very nice and funny. She should get a raise.

Their service is amazing, definitely helpful

JennR gave us great Customer service. The process was simple and easy.

The staff person who assisted us was awesome. She found us a unit on the ground floor that was close to the elevator and automatic doors. Amazing!

Would like to say that the three different locations my friend and I went to all had employees that were were very nice and helpful. The first was Desert Cove and Brian was helpful and very talkative. Then we went to Paradise lane and met Vida who called around for us because she did not have roll up doors which we needed. She sent us to Cave Creak where we met Lynn who was also super nice and helpful. Each were trying to get us the best rate and accommodate our needs even if we didn't rent at their facility, thank you for your exceptional customer service!

Buyer BEWARE… Although Public Storage is well known, they LACK Customer service on every level. From the manager at 19215 N Cave Creek Rd 85024 location, to the District Manager Robert Mayer, to the Supervisor for Customer Support in the Corporate Offices. When I was moving my things into the storage the manager kept closing and locking the office doors and leaving the site during business hours - for hours at a time. This made it very inconvenient for me to get my things up the elevator without a trolley, also when they left the office when I was able to get a trolley I would have to wait 30 to 60 minutes, for both of the office staff to come back and open the office, so that I could return the trolley and go get another load. My first 2 months I paid in advance and the 3rd month I changed banks and had the Bill Pay set up, by the credit union, to pay BEFORE the due date on the first of the month. The first Bill Pay when through fine, but the second one was not set up correctly for the reoccurring payment. I received an email from Public Storage after the 6-day GRACE Period was over letting me know that they charged me a late fee of over $25 and my bill needed to be paid. I paid the normal amount due as soon as I received the notice and I called the manager of the Cave Creek location and explained what had happened and asked for the courtesy of her waiving the late fee and she let me know that they probably wouldn’t do that, but that she would put in an “issue ticket” that would go up the ladder to the District Manager Robert Mayer. I called and left a message for Robert Mayer explaining the situation and then another message the following day with no response. The site manager said that he denied my request and when I explained that I have had a bad experience with their company and this was like another nail in the coffin so to speak she just made more excuses. I brought up the fact that they could sent out a courtesy email prior to the end of the grace period just as easily as they sent out the late fee email and all three of the managers (site, district and corporate) seemed to be trained to say the same script, “we have way too many customers to be able to have the time to do send out all those emails.” I refuted their scripted rebuttal saying, “with technology being as advanced as it is, you don’t have to do anything but set up an algorithm once and the computer system does the work without you.” Days later I finally get a call from the district manager with the same excuses as the others I had spoken to only he added that they wouldn’t waive the late fee because I didn’t have enough payment history. I explained that he could see that I had paid in advance of the due date prior to this and that 4 months is enough to make a one-time exception. I explained that I have had a bad experience with this company and the lack of customer care and I would be giving them a bad review and thanked him for finally at least calling me back and said goodbye.

Horrible customer service! Luckily im evicting myself.

This review is based off our stellar experience at public storage number 25785. Laurie was welcoming and helpful as soon as we came in the front door! She helped us get set up with our second unit at this location and worked with our needs for size of unit. She exceeded our expectations and was abundantly helpful! We will definitely use/recommend this public storage location in the future thanks to our assistance today. The building is also clean and well kept. The employees are friendly and helpful and there are promotions to be had at different times of the year.

After a long day of moving and hauling, we got to Public Storage and were greeted by Jessica. She was awesome. She explained everything very well, answered all of my questions perfectly and with great detail, and offered us all of the services to help us with moving all of our stuff into the storage unit. I would recommend this particular Public Storage just so that people would have the chance to be able to meet her and allow her to help them understand the facility properly. The facility itself seems very safe and secure and we were greeted by many friendly movers. We even had some other people offer to help finish our move after they could tell that we were very exhausted from the move. Great experience all around.

Very friendly staff, good prices

helped a very good friend move her things out of storage. apparently there was a flood a few years back while my friend was out of state, public storage had moved her things to a different unit after the flood. a little later after the flood she got a call from public storage saying that her unit had been broken into and some of her contents had been stolen. again not long after public storage had moved her contents to a different unit.... she did fill out a police report but for some reason the only cameras (outside only) were somehow not working at the time. most likely an inside job from your friendly public storage people. I would stay away from this place.

Fast and efficient

Great service.

Jennifer gave me very good customer service today. I was impressed and very excited about the unit and the today's special. Thank you, Margaret Hudson

Jennifer is amazing! Go see her for your storage needs!

Kool place.

Nice clean and secure

Great personal attention and information Fast process and recommendable place.

This is the best storage facility around. The staff is super nice, units a very clean. If you need a storage unit you have to check these guys out.

Rented a storage place today at 19215 N Cave Creek Rd had the pleasure of dealing with Sterling!!! We were very impressed with his accomadating disposition. He is very helpful, knowledgable and professional! So Happy with service we received....feel we are in good hands and well taken care of... Big Thanks and SHOUT OUT to Sterling!!!

Great place! Would recommend it!

Have had a storage unit here before and they had wonderful service and had no issues ever. Great storage center! 4 STARS!!!

Staff here is friendly, location is always clean and well maintained. Sterling the manager was very friendly and answered all of the questions I had

Nice and clean.

DO NOT RENT HERE!! My storage unit got broken into. See the last picture posted on their photos. The pedestrian gate is constantly open, the vehicle gates are constantly being rammed (starting to think it's not by accident). Management had no care about the break-in, then lied and said they fixed my lock when I did. Again, rent at your own risk, your stuff will most likely go missing!!!

Awesome teamwork ..great staff and great smiles 😃

Very friendly and helpful!

Excellent, easy online reservation system, which allows for easy initial check in. I walked in the office to hear a very disrespectful customer talk to the ladies like they were trash. Nikki & her trainee held their professionalism way past what this professional would have. It was very disturbing listening to someone talk like that. As the woman left, I told her how disgusting it was to listen to another human talk like that...she was mad over a returned check fee. Oh my. Those employees had to listen to all that because she bounced her payment!!! I wish I wasn’t so old cause I wanted to punch her! Kudos to the outstanding professionalism of Nikki and new gal. Truly unbelievable how Nikki kept her cool and even a smile, always treating the customer with the utmost respect. Unbelievable!!

The doors don't work well and tend to get stuck, then you go to find the guy at the front desk and he's not there, he's showing a unit to a potential customer. So you wait 15min for the guy to come back and fix the door.... Also there have been break-in's and theft here so make sure you get insurance. All in all for the price you get what you pay for.

The blonde lady is really nice.

Great service and have been very helpful. Anna has been such a big help!!!

Great service, safe and good prices.

This is a great storage facility. Not over-crowded and is kept clean. Safe area, and I’m very confident that our items are safe.

TJ was very friendly and helpful!

DO NOT STORE HERE! They should rename this place PUBLIC ACCESS. Multiple units robbed within a couple months. If you need to go shopping here it is easily done. Security is non existent the units don’t have any alarms. People tailgating in make for easy access. DO NOT STORE HERE!! If you value anything. The insurance is a joke. NOTHING HERE IS SECURE.

Right location but they need to fix the back gate

Do you hold public auctions?

Affordable and super accessable

Good employees always helpful

I had my storage broken into. Lost half of my belongings Not a good experience I would say!! They could not even describe the thieves let alone find them.... No cooperation or drive to find them... About 3 yrs ago now

Great service

A very nice man named Robert helped me and answered all of my questions. I left here feeling very happy with his professionalism and my choice in location. With the excellent service that I received, I would recommend this place to anyone looking to store extra items.

I had a great experience at this location. Amanda was a sweetheart and very helpful! I highly recommend

Office is ALWAYS closed, and the rate goes up $10-$20 every month!

I have used PS off and on for over 10 years and have never had any issues. I'm in the process of moving and decided to go with PS again. I booked online and it was effortless and fairly quick. I checked in and spoke to Tony who was really courteous and prompt. I wasn't going to move my belongings that very same day so I got my storage unit and came back a few days later. Much to my surprise, in order to use their carts, they require you to give them your drivers license and the carts can only be used during business hours. When I asked how customers are supposed to move their belongings after business hours, I was told they would have to figure it out because people were stealing their carts and they cost $500 each. The manager then quickly said that they provide the carts as a courtesy and they didn't have to do it. That's not acceptable to me, I will choose another storage facility the next time. Thats not good customer service to me.

I had a great experience with the staff. Very friendly and helpful. They made the rental process very easy and stress-free.

Great customer service, clean units, friendly!

Nikki and Calvin were great today and got me in and out very quickly. I have a storage unit here and lost my keys, so they were able to get me back in very quickly which I needed. The place is clean and they always treat me with respect and do things by the book.

Great staff, clean storage

Parking, driveway, security gate area/system is a pain in the a$$ and very inconvenient. The inside units and well managed, brightly lit and of large sizes.

I work 8-6 and can only move things into my unit after their offices are already closed. Problem? They only supply dollies and carts to you when they’re open, so if it’s after hours, good luck! :/

Love the customer service! So professional☺

See UPDATE at bottom: Started at 5-Stars but dropped to 2.5-Stars Getting a storage unit is all about doing your homework, reading the fine print and listening to the customer service / front desk representative (Nikki at this location). This facility is in a safe area, it's secure and very clean. Nikki was very nice and informative. She made the process quick and easy. They have carts on site to help you move your stuff but can only be obtained during business hours (note: "Storage hours" are approx. 6:00am to 9:00pm where as "Business hours" are something like 9:00am - 6:00pm - Don't quote me on the hours as I'm going off memory.) To get the best deals, plan ahead. If you are making a last-second rental, you might not get the best price (but if your time is good, you may!). This is the case at any storage facility as they base pricing on occupancy level. I rented a large unit (10x15) at Public Storage at the same price my daughter rented a small unit (10x5) at U-Haul. Needless to say, she'll be moving to Public Storage and saving herself $57/month! Things to know: 1. You need to have a disk lock. You can purchase them there ($19) or elsewhere. Bring it with you. If you don't, they will put one of there's on the unit until you bring yours. But remember if they put their lock on your unit because you didn't bring yours with you, you'll need to go back during business hours when someone is working to switch out the locks. 2. You are required to have insurance. Most homeowners insurance cover a percentage (10%) of your personal belongings away from your home or business. You will need to bring proof of your insurance. Your insurance company should be willing to quickly draft you a letter. If you don't have H.O. Insurance, then you'll need to purchase some at a minimal coverage of $3,000. If you get it there, it's $11/month. ($4,000 for $13/month and $5,000 for $15/month). This of course will add to your monthly cost. I hope this has been helpful. UPDATE: After getting my storage facility and convincing my daughter to move to this facility and get a unit also, we experienced a rate hike of +23% only after three months of moving in. I can understand rate hikes overtime but this quick and this much was ridiculous. Took it all away to the division manager (never got back with me (Ryan Lazio) and corporate and got the typical, "we can't do anything." (Really, you're corporate and you can't do anything? LOL GET REAL!) Fortunately, my daughter no longer needed the storage unit and quickly left. After pushing through the year, I'm leaving this month because it is just not worth it. They had my business but quickly lost it. Oh, and I just looked and found units at the same place LOWER than what I'm paying... Bate and Switch! Sad...

This place has gone down hill, now you cant use there dolly s only if there open. What a joke being there not in the office after 5 or6 so if you work like most of us do, your pretty much screwed. Dont no if its the manager or not. If it is I would send him to somw classes on coustomer service and retaining a customer. I give them a 3 and should be a neg. 3.

Awesome customer service, clean facility. Never any issues.

Only needed storage unit for a short time, moved in from out of state, the young girl who helped me was great from the time I rented the unit till closing my unit out, I would highly recommend this location for your storage needs!

Robert was awesome on his very FIRST transfer!

Edited review: took a couple of stars off because the 'approximate dimensions' of the space rented is a terrible approximation. 10x5 in the basement is actually 120" x 44". 36.7 sq ft actual compared to 'labeled' 50 sq ft is a bit deceptive....measure with a tape if you will need every inch of the 'labeled' space.

Property is clean and we'll maintained! Great service!

If I could give less than 1 star I would. I made an online reservation and received a confirmation via email. I also received a call from the manager to confirm. I was also advised that I needed to hurry and come in to sign the lease as there was only one unit left. I went in the following morning and "their computer" made an error. They did not have the unit I requested after all. Horrible customer service... They could have and should have offered the next size unit for the same price... I went elsewhere and SOOOO glad I did....

Awesome employee, first rental for the gentleman. Keep up the good work

Very professional service

Outstanding customer service. Very quick and easy sign up. Clean facility.

Nikki was extremely helpful, informative, and focused on our storage needs rather than tricking us with false advertised prices that other storage unit companies exhibit. I love the temperature controlled units since we are going to be experiencing high degree weather. Don't go anywhere else but here for your storage needs.

Super amazing and helpful. Got me what I needed and an awesome deal.

OK place but price is too high

Property is clean and safe. I recommend using them for your storage needs.

First of all the facility is great, but what I was most impressed with was the friendliness and professionalism of the staff. I would like to single out Nikki as a shining example of what customer service is all about.

Awesome!! Friendly staff!!! Great service!!!! Super fast!!!!

Great customer service, clean and spacious facility.

Price

Dan does a great job- he is very honest and helpful.

My friend Kristin was in a rush to get a storage unit after a bad breakup. Nikki was so awesome giving all the information upfront and answering all our questions. I highly recommend this location! Nikki is the best!!!!!

I was rushed and Nikki was very helpful with answering all questions and helping me be secure with my items being stored at this facility. I highly recommend to ask for Nikki!

I came upon some tough times and was in a hard spot. Nikki came to my rescue and was able to help me when I thought all other options were exhausted. She was courteous and kind, allowing me to relieve my stress. She answered all my questions and assisted me in securing all my belongings. If not for her and her diligence, everything I own would be out on the street. Wonderful woman and a true godsend. I will forever be a customer of hers. Thank you Nikki!!

Nikki is helpful and courteous, she kept me informed and helped me save money by moving to a smaller unit

Nikki has helped through a rough a bumb in the road I've hit and made my shopping for. Storage an easy process. Thank you for being so kind.

I flew in from another state to get my things I had stored there for 2 yrs, was fully paid up, never late o a payment...but yet when I called saying I was coming to get my stuff the next day....since I had lost my key, it was going to take a district manager 24hr to 2 weeks to take the lock off or get a locksmith to unlock the door. Needless to say I had to get a locksmith, the district manager couldn't do it yet. Once the lock was off, allot of my things were wrecked, dirty. I don't recommend this place at all. The locksmith was told he couldn't use the storage sheds electricity to run his drill.

The last few payments I've made, I've had to leave my payment in the box outside. And it never fails that they call saying we didn't pay. Each time this happens, I've had to mention "Did you check the box outside?". They say no but place me on a hold and walk out and check and guess what, THEY FOUND IT!! If I constantly have to tell you to walk outside and check the box, what are you doing on your shift??? I'm disgusted that you have the nerve to say your going to check the camera to confirm we actually left our payment in the box. When you do see that we dropped it off in the box, I hope there is a change made in the way you do your daily operations because this is uncalled for. Please be more aware of payments placed in the box before you decide to call me again saying we didn't pay when we actually did!

Best stotage in Phoenix AZ

Just downsized from one unit to smaller unit, on site manager very helpful. Our needs for storage changing as other family members retrieve their belongings as one daughter and family have purchased their first home and our sister/sister-in-Law's construction is now almost 100% complete.

Gina was awesome! She was such a pleasure! Great customer service!

Moved stuff with Erika help!!

Great help!

Wonderful service. Great and clean facility. Definitely would recommended.

Great facility

Great services from Erika easy and quick to get a storage unit!!

Great Staff!!

Erika is fantastic fabulous and great customer service I highly recommend you see her Thank you Erika 😀

Erika was very friendly, honest and helpful while my boyfriend and I were picking out a storage unit! :)

Met the woman of my dreams here but she barely knows I exist.

Good prices and indoor ac!

I can't say enough about the service that Erika consistent ly gave me every time I walked through the front door. She greeted me. She offered me water. She was very friendly. It's rare these days to see exceptional work. She is EXCEPTIONAL. THANK YOU!!!

Nicki and Erica were a great help while we were in a tough spot with our move. Thanks guys!

Erika was really helpful, friendly and informative. Good clean facility and area.

Used them 3 times thank you

Today I toured the storage facility at this location. I was greeted by the Manager, Val who was courteous, answered all my questions and showed me the actual unit I was looking for, price was great, location was perfect, the facility was clean, well lighted, and had easy access. The Manager was helpful, professional, and very pleasant. Thank you!

Clean facility, Easy access, Helpful, friendly staff. Erika is why I rented and will keep my unit here

She's awesome...

Thank you Kristen for your help and great costumer service!

Great location, great prices and helpful staff!

Val is wonderful!

Great service, and the Property manager was very informative and helpful. I scheduled an appt. And they were very prompt and quick to help me out, especially during there busy time of the season.

Val was exceptional!!!! She was very attentive and helpful!! The facility is amazing!! I would recommend this storage for anyone!!

Jamie was amazing she did a great job

Sierra was very courteous and helpful.

Erika was great to work with. I like the indoor storage and the price meets my requirements.

Our check person, Erika, was awesome. High for being so friendly and answering all our questions

Valentia was very helpful!! She made moving in an enjoyable experience. :)

Dan was great in helping me decide the storage space size. The move in was easy. Easy access to the units. It was a great experience for a person renting a storage unit for the first time.

I came in to make a payment and Val helped me. She was extremly friendly and had amazing customer service. Thank you for being so kind Val and staff! I will be making my payment here from now on!

I'm not sure why there's such a drastic difference between the reviews on Google vs. Yelp! -- Google reviewers praise the customer service at this location, in contrast to Yelp reviewers who only voice pure dissatisfaction. I wish I would have paid more attention to Yelp reviewers before I decided to rent a unit here. I started renting a storage unit here in mid-December 2015, and ever since then there's been nothing stable about the monthly rate. I'm confident I signed a lease with them with the purpose of coming to a mutual understanding of how much this would cost me a month. But that wasn't so. ** For starters, I initially provided my email address to sign up for electronic notification of my monthly invoice: The 1st invoice I received was on 01/12/2016 -- the 2nd invoice EVER received was on 06/12/2016! The 1st invoice was fine, it told me how much was due on Feb 1st = $83.85. Perfect, that's how much I expected. Now, I can only suppose I didn't get an invoice for the following months because the price already changed for March, now my total was $84.06. April and May same thing. So I'm told my price for the unit would be $71.00 a month, the rest is rent tax (variable) and rent insurance ($11.00), which added up to $83.85. Now, how that went up to $84.06 by March, I was never informed by them, because I never got an invoice (shady) --- But I let it go and chucked it up to operational costs, which I can understand. When I did receive my 2nd invoice EVER, on 6/12/16, it was for the amount due on July 1st. = $97.44 ... Really?? ** How did my Monthly Total go from $83.85 (January) to $84.06 (March), to $97.44 in July?? So here is the breakdown: Remember how they got me in the door by establishing that my monthly rent would be $71? Well, it went up (without notice) to $84. So this is what it looks like in the period of 6 months: **JANUARY** Monthly Rent $71.00 Discount $0 Rent Tax $1.85 Insurance $11.00 _____________________ Monthly Total $83.85 **JULY** Monthly Rent $84.00 Discount $0 Rent Tax $2.44 Insurance $11.00 ________________________ Monthly Total $97.44 Do you want to talk about suspicious? This business right here (Public Storage) is king of shady if going by their misleading advertisement and billing practices. Per their website, Public Storage states the following: "Some important notifications are standard. For example, we will always notify you if your account details change." -- Yeah, right.... They never (EVER!) notified me that my monthly bill was increasing by over $14 from what I initially agreed.

Great job by Val

Stella T. was AMAZING! If I owned my own business I would hire her in a heart beat#

Sierra & Val did an awesome job!! Very through and helpful.

We have rented with this location for years. The second time we have come back! Very clean and always helpful! Val is wonderful to work with and is always customer service friendly. They have great merchandise for all your moving and packing needs as well!

Val was wonderful very professional and covered everything that was important for me to know about the facility also Dan was very helpful couldn't be more pleased ,very happy with the customer service.

Went to the office today to purchase more storage boxes for my unit. As always David was very helpful and offered great service.

Erica was Great!

Excellent experience thus far at the N. Cave Creek location. Clean, well maintained air temp (I know its not the heat of summer quite yet), convenient carts/dollys for move-in. Great service - April was professional and efficient at checking me in.

Friendly and accommodating staff, Val went out of her way to keep me updated on the availability of a larger unit. The facility is clean, well-lit and secure, easy to access.

Valentia was very helpful and professional, she did an excellent job of setting up my rental and offering me insurance and moving supplies without making me feel pressured.

Let me start by saying the amazing Val and incredible destiny have been a blessing and honor working with them! I will only use this storage facility for any moving needs period! Please if their manager can call me to thank him or her for hiring such outstanding employees to make a customer for life!

Destiny was really respectful and helped me with what I needed to know.

April was great. Took good care of us and very pleasant!

Val was efficient and informative very helpful in helping me with my decisions. .We'll apriciated Thank you. I gave her 5 out of 5 stars. .

Very friendly

Have used other storage facilities...the difference at this Public Storage is April!! She explained everything in detail with Full Customer Service! Her smile and knowledge ... Her friendly manner truly helped us make our decision!!

Impressed!!! with the management staff and this state of the art facility. Very clean and secure.

Sam at public storage is the greatest!!! Her customer service skills are wonderful and she makes you feel unbelievably welcome... Thanx Sam I appreciate you!!!

Service was good clean place samantha was a big help even offered to help move stuff for us definitely would recommend

Val and Sam were very helpful and made my experience super quick and easy. They were both very knowledgeable and friendly!

Samantha at public storage was very friendly and helpful. Bet customer service I've experienced in a very long time

Samantha was awesome...... Great customer service and attention to detail

I have used several other storage units and this Public Storage on Cave Creek Rd. is well constructed & easily accessible. It is easy in and out of the building driving, has clean bathrooms and courteous staff. Most particularly, I was helped by Samantha recently who assisted in answering questions promptly with politeness and great customer service. I would recommend this facility to anyone seeking storage space. Thanks!

My first ever experience with a storage unit facility was perfect thanks to Val & Sandy at Public Storage!!! I highly recommend this location if you are looking for a place to store your belongings safely!

friendly and very helpful, the ladies were very patient with me trying to use my phone to write this !! :)

Great experience. Sandy was very polite and knowledgable.

Wonderful service from Val. She was so knowable and sweet. Very clean property too.

Thanks for the help

April was awesome in assisting us with our questions and concerns and was very patient! Needless to say, we will be using Public Storage!

Samantha rulrs

Made a reservation on-line 30 minutes before closing time. Samantha called me immediately to introduce herself. I am very impressed!

I have experienced friendly and professional service every time. I just transferred to a larger unit and was assisted by Shannon,who is a new associate. She was helpful and did a great job.

I found the staff to be very helpful and nice Shannon was great personable informative and helpful.

Celeste and Samantha were the most kindness helpers.

Hun criminality I'm services fantastic the help me out way more than they shouldn't on Ashley help me save some money preciate the help thanks

Friendly staff. Great location..safe clean and secure

The facility was clean,bright and secure. I appreciated how helpful Celeste was!! I would highly recommend!

I want first say that val the manager at public storage is one of the nicest and has the best customer service i would recommend her to anyone that needs a immediate assistance with a storage unit she also got me the best deal possible thanks val

Great service!

Excellent fast and friendly service! Highly recommend!

Val was great setting everything up. Super easy.

My renting at the storage was excellent Kelsey was professional explanation of all aspects of the renting. I am real happy that I came here to rent storage.

Thank u val, u have been very helpful, always the place to go, thank you.

have been having a extremely pleasant experience with public storage Val has been very helpful and on many occasions patient with me and always professional and kind

Great service. Val stayed late to help put me in a unit. Thank you!

Every respectful and every easy and quick. $1 the first month can't beat that.

Val was super helpful