Public Storage Self-Storage Units at 11236 N 19th Ave, Phoenix, AZ

Omgosh !! It wss after the office closed. Jenn was getting in her car to leave. She was kind enough to go back in and do the rental

What an amazing employee you have working for you. Jen was super friendly and helpful

Jenn was very helpful and understanding. It is so nice to see good customer service

Jenn R was super helpful and getting this all set up! Come see and rent with her

We had a great experience at this location with Rosie. She was very helpful with everything we needed. She helped us find the best options for us and kept everything so organized. I would recommend using this location and asking for Rosie.

Jenn was amazing. She was helpful and understanding. Thanks for great customer service

Good place just make sure to check with them they get tricky on raising rates unless u ask then they don't. U must request no rate hikes then they actually give u a better deal. So make sure to speak with them every few momths.

Rosie was awesome!!! She got me all set up and was very fast!!!

Jenn R, great customer service! Great Sense of humor. Come and get set up with her!

Rosie has so much patience with me and great customer service. She deserves 10 stars.

Jenn was amazing. I needed a parking spot. Her location didn’t work. She found one that would for me and help me with getting it all set up! Great employee

Rented online went in and the lady was so friendly and helpful got me in and out of there fast. Thanks it's nice to have someone that's not lazy or a smartass when dealing with customers . Great job I'd recommend this place

Jenn is a great employee!! Keep up the great customer services

Super easy getting my unit rented out! Not only that but staff is friendly & enjoyed being able to do everything from the comfort of my home! Thanks again for the great deal! Very happy! Aside from the homeless/rough area the storage facility stays clean & never have had any troubles!

Jenn was very helpful and friendly! Come in and we got needed and on our way of unpacking

Gregg Helped Me Out A Lot! I Appreciate The Good Info!

Loved how affordable and easy it was to get . Whole process down to lock and key Included all done online!!! I didn't even have to talk to anybody. I got it all done and moved my stuff into it, IN LESS THAN AN HOUR PEOPLE!!! Thus in turn making that headache and stress that comes with having to transition in any way obsolete. Th r price was SUPER CHEAP with a promotion and online only offerS. There was even a lock and key on my unit floor so I didn't have to see anyone sign anything and they even refunded me.$20 when I provided my own lock. Overall it is and was.a HUGE PROBLEM SOLVER WILL USE THEM AGAIN AND ALWAYS TELL EVERYONE I HIGHLY RECOMMENDED!!!

Being able to do literally everything online was such a timesaver. And when I had a small glitch in my booking, Rosie in the office was such a wonderful resource. She really went above & beyond to make sure I was happy. Great place, great customer service!

Rosie was a really big help. Thank you Rosie

My 2nd move was a great sucsess.thanks ROSIE your the best

I came at the last min. Jenn treated me like I was her first customer. Great friendly service

Jenn is great, so friendly and helpful! Thanks for making the move a smooth process!!

It was nice to see the same worker Jenn today. She remembered be from my last time renting. It was nice that she remembered me and we aren't just a number to her

Jenn was helpful with what I was looking for for.

Not every superhero wears a cape. In 2018/19 I suffered an attack that sent me in to preterm labor by my childrens father. Shortly after even though I was attacked and was on the lease with him, my children and I were forced from our home. Thinking this was temporary I quickly got a storage unit. While out of commission my abuser, to add salt in the wound, found his way up to the storage location and tried selling/ relinquishing me and my children's things (we had to move to SC with family). When I called in they could've told me that's your problem it's done. Except Ms Jen R. and Ms Rosie went above and beyond and assisted me in regaining possession of the unit with just my name as to avoid his evil plans in the future. This angered him and he again attacked me in 2022 at work. Due to this I lost my job and a way to afford housing, leaving my children and myself homeless even still now in 8/24. Since then we've been homeless couch surfing etc. And the only hope I've had is that we had the storage with all our things that will come out of this with us. There have been times I've had to choose between robbing Peter to pay Paul and get myself and my children hotels, pay family or get rentals to sleep in etc. thus forfeiting paying for the storage unit. Recently I decided that I was just going to give up, domestic violence and 2 evictions forcing me to become stagnant coupled with the care of my 2 quadriplegic son's has been so heavy that when Ms Jen and Ms Rosie called I just said I'm letting it go. That should have been the end of it, but these two angels unbeknownst to me wouldn't let me. I had explained that I wasn't sure if I'd be able to do anything before my unit would be auctioned. So I did my usual I cried and prayed. I received a breakthrough when out of the blue I had the funds to once again save the unit. My kids when I told them cried with me one more month we still have a semblance of hope that one day we'll get back on our feet and we'll still have our furniture, medical equipment and memories of good times. These two women have me crying as I write this. You never know what someone is going through and you ladies did not have to do anything but your listed job responsibilities. Countless times you two angels have not only restored my faith in humanity, but have kept me going and I'm just another customer. Ms Jen I could never thank you enough for everything. You have been a pillar of support and you know everything you've done. This woman has even been a listening ear and never once had to care but she did. If you are going through domestic violence abuse get or and awayit doesn't get better but at least you'll be alive to tell your story and rebuild. My life was drastically altered but I still have it. This suffering is still a blessing and this too shall pass. I didn't know what I was going to write but the two of you are literal life savers. In a world where hope is few and far between and struggle runs rampant everywhere, I thank GOD for you two women. My children and myself are eternally Thankful for you both and will continue to keep you in our prayers. May the blessings that you both are come back and manifest in your lives ten fold. May GOD abundantly bless you both. All I have to give at the moment is a thank you. Because of angels like you businesses flourish. You two lovely souls make public storage feel like a community. For this I'm eternally grateful and pray that I can only return/ pay your kindnesses forward one day. Sorry for rambling but I had to let the world know about the two living heaven sent beings of light here at 19th and cactus public storage.

I had an amazing experience with Jenr! Great customer service

jen was super helpful with our transaction…. great employee

I left message last week I'd be leaving my locker within days. "Sorry you're leaving" was return message. Today In the office I said it's unfair not getting prorated refund for remainder of month and insult to injury was told keep the lock you might be back. 2 chances to ask why I'm leaving never asked.

Jenn was helpful and understood what we were needing. She is 10 star employee

Great customer service! Thanks Rosie

Jen is amazing!!

Jen was so nice- I was trying to move in and the size didn't work. She helped me get the right size. Thank you for great customer service

Jen tried her best since j speak spanish and she doesnt

I can't say enough nice things to say about jenn. She was helpful and patience

JennR was friendly and listened to what I needed. The place is also clean

Jenn was helpful and very friendly. I am glad I chose to come to this location

Rosie is such a GREAT help!! Love this storage because of her !! I will recommend my family an friends to public storage ❤️👍

Jenn was so much fun!! She gives great customer service. She is amazing

Jenn was amazing.. I needed AC and a price that fit my budget. She did reach and found it for me. Great customer service service

Jenner is very helpful and friendly. Property is clean

Rosie Amazingly helpful

Jenn was super helpful

Jenn was amazing and helpful with our questions!

Rosie the office lady was just wonderful she helped me with everything I needed I give her 5 star thank you Rosie for a great experience being a part of public storage thank you

Rosie rocks it when it comes to doing her job. She is very professional and knows her job. Thanks again.

Jenn was helpful. Property is clean

Rosie was awesome and she made my experience great..!

Rosie was so polite and helpful. It was a bad day for me but she mad the experience so amazing! Thank you love!

This ladies are funny and very helpful. It was an easy morning to get set up. Thanks

JennR and Rosie had a friendly and helpful today. I was stressed also. They made my life easier!!

What a great group of ladies in this office!! Thanks for great customer JennR and Rosie

JEN, I can not thank you enough for all your help! This specific Public Storage has the best and most communicative employees. Jen helped me through the whole process and was so quick to respond to any concerns. So appreciate your help and will recommend to anyone looking for storage.

Rosie has been a great help to me. She helped me when I was frustrated and unpleasant. She kept her cool and took care to help in a professional manner

JennR has an amazing and friendly customer service. Thanks for the great customer service.

Jared was great, and helped so much. The facility is clean, and we were able to use fit everything. I highly recommend this place.

Jenr was very helpful and patient with me. She is a keeper

Jenn was very helpful

I checked out a few places and happily chose this one. Thank you to Rosie. When I was there, a customer had an issue. She handled it very professionally. I feel confident my belongings will be safe

These people are never in the office. I come during normal business hours all the time, they are NEVER there, I'm not exaggerating

Today my son and I stopped at this location having some rental questions, Rosie went above in beyond in our expectations helping us rent the unit we were looking, she gave us an excellent customer service! We are very thankfull!

Great service from Rosie!

Excellent service and always willing to lend a helping hand. I couldn't ask for more

Jenn was so amazing and the best customer service I have had in the longest time. Thanks for the great experience

You have a very friendly and helpful employee working for you. Thanks for the great customer you gave me today

Jenn made my life easier for me today. Great employee

She the best real nice and very helpful

Rosie and Jen went above and beyond for me on more than one occasion. They also maintain the facility very well. Constantly walking the property to make sure no non sense happens. I was on at this property for a couple weeks but please Don't think your kindness goes unnoticed.

You have a great employee here. Very helpful and engaging with me. Friendly person to have helping. Her name is Jen

jenn was nice. I am stressed with moving. she did everything she could to make today easier. big thanks to her

Jenn was busy but friendly and helpful!!

Jenn was very nice and friendly. It was like we already knew each other!! Great customer service

Love this place

Awesome. Customer service and the best I’ve ever rented

Jenn was amazing and great customer service

I went to this storage facility to inquire about renting a unit here because I had concerns at the current storage company I was at. Jen R. was more than helpful to me. She spent a lot of time with me, though I don't have a storage with this company, addressing my concerns. She is a real asset to your company. It is nice someone was willing to help me unlike the other storage company I am at. They don't give me the time of day. Thank you Jen R!

Jenn was so nice and helpful. What great experience here

JennR was friendly and helpful. Thanks for great customer service

Rosie was very kind, very helpful, and explained everything accordingly. Made me feel safe leaving my things at this location. Keep Up the Great Work and Willingness to serve the people.

Rosie very helpful! Nice staff

Jen was friendly and helpful. Gave me different options to help me stay in my price range

Jenn is amazing

Jenn was a great and understanding! It was easy to rent and she helped set up the app to make it easier for me to open the gate

They were very helpful and polite. I recommend you come here if you want to be taken care of. Remember to get your stuff out before the 1st, they charge for that whole month no matter what, even if they don’t charge for the whole month you started.

Facility is clean and secure. Staff Rose was very helpful and nice.

Rose is awesome

Rosie was a great help paying bill n getting me set up thank you

Very accommodating and helpful..fulfilled our storage needs 👏👏👏

The customer service was above and beyond, the woman who helped me was so sweet and very helpful. She was genuinely helpful, and very accommodating with keeping in touch with me through the reservation process. My needs were met unexpectedly quickly and conveniently considering the such short notice of my situation. I definitely am holding this location ton a high standard!

Storage units are clean. New asphalt that is lower than the floor of our unit (water drains away from our unit). Also, Rosie was very happy and helpful. She took good care of us.

The on-site people are helpful and great BUT the actual public storage customer service representatives are horrible! It should be an all around 5 star service but it is not. Beaware that price increase will continue to happen and they will not let you talk to a SUPERVISOR because "they will get in trouble" then become rude. Public Storage is that the type of customer service you want to represent you?

Jen gave us great and amazing services!!

Rosie did a very good job and she's very helpful

Bell ave and 7th Ave location was very helpful getting my unit at another location. Very helpful setting up the app for gaining access.

What a great experince that i had today with Jen. Very helpful and friendly

El lugar se mira calmado y Juan Carlos fue muy amable y nos explicó bien la información y nos ayudó con lo necesario. Muy buen servicio.

Jenn Was Soo Wonderful and Helpful. She made my Storage Purchasing Experience Very Easy.

Jenn R took care of me and when I found out I had miscalculated the space I needed she went above and beyond. Thanks Jenn I really needed the save!!

I would put a 10 to Juan Carlos his service was awesome

I can't say enough nice things about your worker Jennr. She has been so friendly and helpful. She is a blessing to this location. I never rented a space before, she help me find the right space. I came by the day to find the right space. I came back yesterday and she wasn't here. So I came back today just for her to help me!!!

The unit we got today didn't work for us. Jenn was so friendly and helpful. She made everything better and did it with a smile . Thanks for the great customer service

JennR was so helpful to me today. She was friendly and kind. Which goes a long way

Jenn R was so helpful and friendly in helping me set up my storage unit! Great service with a smile!

Jen was so helpful! She helped me move into a storage unit and switch to a new one later on! She walked me through the entire process and was so kind! Thank you!!!

Jenn was very helpful. Very friendly

Jennr was so awesome!! If I could give more stars I would have. She was amazing!!!!

We been stressed about moving. Jenn was so helpful and made this a little easier. Juan Carlos was also friendly. Great teamwork

Curtis and JennR are amazing team workers. Very helpful!!

sharing a little space from a friend. It is pretty secure, I have no reservations about leaving my stuff there.

I want to say a huge thank you to JUAN CARLOS. he went above and beyond today with his customer service. he made the process so smooth and answered every question I had. thank you again JUAN CARLOS for your excellent experience at public storage.

This place is great, staff is super friendly and helpful.

I had so much fun with Jen today. Very helpful and friendly. Spent more time chatting her and laughing with her. She made my family's day

Very peaceful and calm person. Very knowledgeable and helping with all of our issues

Had a great experience. Very nice. Jenner rosy

Jenn was helpful to what I was looking for!!!

Jennr did a fabulous job helping me today! I have never had a more seamless customer service experience. She was helpful, Knowledgeable, and kind. Thank you, Jennr! I will absolutely be recommending Public Storage, specifically because Jennr is here!

Jennr was very friendly, helpful, professional & a great person to chat with.

Omgosh!! I came to PS today and JennR was back working at this location. I was so happy I came back to this location to rent again!! Thanks for your friendly service again 😊

Jenn was amazing with her customer services. She explained and help me with all my questions for being a first time renting a storage

Jennr amazing customer service and quick service ! Helped me with all questions .

Great work...

First of all.. it was great to see Jenn back at this store. Thanks for the great and friendly service

High price not very nice staff

The manager desiree was super helpful to discuss the different type of storage units today . hope to be in contact with her in the next couple of months she defiantly made the place sound and look very safe compared to the area thanks so much desiree

I wanted to take some time to say thank you to desiree not only for her amazing customer service but her support throughout the process. She was very helpful and clear. My boyfriend and i needed to get a unit for extra things we don’t need at the moment we are very grateful she was patient with us.

Awesome customer service!! Stella was super nice and very patient when we lost our keys even though she ended up having to stay a little past closing time to get the old lock off and set us up with a new one. She made a stressful situation feel like no problem at all! Definitely recommend this place! 👍

The place is clean, it feels safe, and I like that I can use the app on my cell phone to open the gate, and make payments and other things. El lugar está limpio, se siente seguro, y me gusta que puedo usar la app en mi celular para abrir el portón, y hacer los pagos y otras cosas más.

Stella was AWESOME, Great customer service!!!

Not bad service. But doesn't smell very good.

Great experience here with Stella she's friendly and knowledgeable

Damien was very helpful and polite I appreciate having this storage unit during my move this place has been very helpful thank u

Never had a problem in 5 years that I stored my stuff there. They tend to raise your lease amount however which I don't think they should

It's okay only thing I noticed is that the other storage customers are kinda disrespectful when they pass you in there vehicle's meaning dirty looks and kinda drive careless and to fast .

Stella and Rosie excellent customer service always great thank you

Thank you Stella. Awesome service. Thanks for the extra care and hustle. Totally appreciate great service and experience to help me with my needs. I will definitely recommend to my friends and family.

Stella was absolutely perfect. Not only did she solve my situation with ease. Her knoweledge base was outstanding with answering every question or concern to my comfort. She took care of me in a timely manner and left me smiling with satisfaction that I store my items with public storage.

The customer service was so excellent! Samantha did a wonderful job in helping me out with my issue. This is exactly why I keep my stuff in this location.

They r rude

Decent storage unit business. I’ve never had a problem.

Kody was great, always kind and focused on service, Stella and Rosie also were amazing, you won't get a large face in here, instead you will receive great attention from these guys.

Second time getting renting from this location and I’m very impressed with the service here. Kody was professional and went above and beyond to make sure i got what was needed. Thank you Stella you awesome as well. Customer service at its finest!

Kody and Stella are awesome people. I will definitely rent a storage from here again!

Kody and Stella are very friendly, and helpful. The facility is always clean.

KODY AT PUBLIC STORAGE HE WAS ABOVE AND BEYOND ON HELPING US TO GET US CLOMFORTABLE, HE HAS THE BEST SKILLS ON CUSTOMER SERVICE , VERY PROFESIONAL ON EVERY ASPECT.. THANK YOU FOR HAVING KODY TO HELP US ... PUBLIC STORAGE GETTING REALLY PROFESIONAL EMPLOYEES. I LOVE THAT SERVICE.

Thank you Stella and Kody

They roll out the red carpet for you at this Public Storage. Everyone there is professional and courteous. Cody went above and beyond to help me get the storage space I needed.

Stella and Kody were great took no time. I reserved online arrived at location and was ready to go helped me out with no complaints..highly suggest this location thanks guys you helped my whole process!

After having to switch units because the first one was to small I got a hold of customer service and they were not to much of a great help I was about to get in contact with Charles and he was amazing got everything I needed done with great speed and detail thank you Charles!

It's a storage place. The good thing is you need a security code to get in AND back out so you can't just sneak in. That's good.

Stella was absolutely amazing!!!

This place is ridiculous.. do yourself a favor a find another storage facility

Stella was so helpful and nice I'll recommend he thanks

I was really happy to have Stella help with all my needs with My storage and would be pleased to recommend to friends and family 🙂

No customer service

Stella and Kody very helpful today and i will recommend to family and friends

I recently reserved a unit with a move in date of May 8th. When paying everything online it stated I was charged for a lock and I read that the lock would be inside of the unit on move in day and that I would receive a text with the gate code when it was ready. Never received a text. And when I drove to the location to access my unit, the gate code was in the app but my unit was locked so I couldn't gain access and by that point the office was closed. Yesterday I tried contacting customer service who told me I had to contact the location manager directly. I have called countless times and left messages but haven't heard back or had anyone pick up once. On the website it says how it would be so much easier doing everything completely online and a VM I had from another manager of a public storage said I could skip the office and go right back to the unit hassle free yet 2 days after my move in date I still can't get in contact with anyone and this has been a TOTAL NIGHTMARE. Terrible experience right out of the gate. I'm glad I didn't have everything in a UHAUL with me at this point.

Stella was very helpful and knowledgeable.

Kody and stella great customer service.

Kody and Stella were very informative and helpful.

Lying thieves!! They upped my rent over $60 without notice and because i wasn't aware of the increase i didn't have the amount they were charging and they took my unit and sent it to auction!! That was everything i had left. That was my life and they stole it from me in the blink of an eye. They are horrible excuses for human beings. My kids pictures and holiday videos are gone! My time with my kids are all gone!! My tools i needed for my job are gone. You guys took everything from me!!

No one is in the office. Second time in a row. Missed my flight and no customer service once you sign up.

Great deals

Stella and Jeremy were very professional and courteous! Stella helped me into a storage unit that fit my needs without any issues at all. Public Storage is very easy to deal with and also easy to navigate. Thanks you guys!

Jeremy was absolutely amazing and super helpful. He got me out of a pinch when I needed it the most. Great service very friendly and very respectful!! Thank you again Jeremy!!!

Rosie was really nice and very helpful with estimates and figuring out what size unit I may need.

Thanks Rosie for the great service!

I was able to do everything online which was great! When my unit was ready I was sent an email with my unit number and gate code. They even left a lock inside the unit so there was no need to go into the office and purchase one. I did have a little issue with the gate code not working but Stella had it taken care of in less than a minute. Thanks, Stella and PS!

Jeremy was very helpful. I reserved an outside unit at another facility. Nobody was there to take my payment. I was routed to Jeremy's facility and he processed my payment. My rental experience started out a little rough until Jeremy fixed everything. Thank you sir.

Thank you Rosie you were great and helped me with what I needed.

Rosie is very knowledgeable of the property. She showed me a couple units so I can get an idea of what I need. She has outstanding customer service.

The lady that answered the phone, I think her name was Rosie helped me out and get what I needed. Thanks

$145 for a 5×10 outdoor storage was a bit much- but otherwise a safe & pleasant experience. Very understanding when I lost my keys to the unit

Got there and spoke with Rosie. She was very helpful and informative, made sure i got a good deal. Answered all my questions and helped me even after hours.she was very sweet and the location is convenient

Public storage has great prices for your first month and each month after that is not bad the staff is very friendly and helpful and they have contactless sign up. Their app even has it to where you can open up the gate without touching anything and they have drive up storages makes it way easier to get your stuff in storage.

Met the most helpful person at this storage today. Rosie walked me through the facility was very helpful pleasant. Thank you for all your help you made my decision on choosing a storage an easy one.

Very friendly crew