Public Storage Self-Storage Units at 2421 N Black Canyon Hwy, Phoenix, AZ

For storage it's great. Climate controlled staff is pleasant I can go in and stay cleaning out my unit all day with no problems

Shoutout to Rae Sunshine ☀️ I recently had the pleasure of interacting with Rae, the absolutely sweetest, responsible , nice & kind property manager at Public Storage! 🌟 As a new customer, I had several questions and concerns, but Rae's adorable and helpful demeanor put me at ease immediately. Her customer service is out of this world—she's so patient and kind! 🥰 Rae walked me through the process, ensuring I understood everything, and went above and beyond to make my experience outstanding. I’ve got the best storage number and a building letter I’ve ever could imagine is just magical. So so so happy 🥳Rae, you’re an absolute gem, and I’m so grateful for all your incredible support. If you’re looking for the best storage experience, go see Rae at Public Storage! 💖✨

Excellent service, Ray was very helpful and made things easier to process.

I recently had the pleasure of being assisted by Ilene at Public Storage, and I cannot speak highly enough of her professionalism and kindness. From the moment I walked in, Ilene made me feel welcome with her warm demeanor and genuine smile. She is incredibly customer service oriented, always going above and beyond to ensure that my needs were met and questions were answered.Ilene's attention to detail and willingness to help truly set her apart. She took the time to explain all my storage options clearly and patiently, making sure I understood everything before making a decision. Her friendly and approachable nature made the entire experience pleasant and stress-free.In today's world, exceptional customer service is rare, but Ilene embodies it effortlessly. She is a shining example of what outstanding service should be. If you’re looking for top-notch assistance, I highly recommend visiting Ilene at Public Storage. She deserves all the praise and more!

Raeann was extremely helpful with any questions I had, property is clean and maintained. I enjoy the peaceful environment.

Public storage has been good to me

Nico the guy at the front desk was of great assistance helped me with everything I needed and was very kind for anyone reading this this place is the way to go for storage aswell

Amazing help from manager at site! Thank you so much!

Ray Sunshine 🌞 was an amazing help very respectful made us feel very welcome and comfortable

Rae was swift with the auctions and provided all material and perfect customer service

Rae at this location is so amazing the property is always clean. She has an amazing smile she is always in a great mood. She is very understanding and helpful. She deserves wat ever blessing come her way. If there was a way to give a 10 star review I would. Thanks Rae for always helping and understanding 😊😊

Raeann was amazing! Made the move-in process very easy. I appreciate your professionalism, kindness and thoughtfulness Raeann!

RAE Was so helpful!!!! She really took the time to help me and My daughter find the best size, Great Job Public Storage keep her!!

I called Public Store today to get some pricing on boxes and units. I spoke with Rae, she had great customer service skills and very knowledgeable about her job. I would recommend getting a storage unit from this property.

I had a great experience! Raeann was great in helping me feel comfortable with what I was doing. She was friendly and offered to help me move my things. I look forward to any future interactions with her!

Rae was absolutely amazing! She helped us figure out our complication, while staying calm, cool, and collected! She was super kind and helpful! Recommend!

The property manager rae, is super cool and got us a great deal. She is also extremely helpful!

Clean , easy loading, air conditioning

Rae was very helpful & very patient! Also, had helped me issue a refund and was very helpful throughout the process of moving overall!

Where do I begin? We (me and my partner) have felt singles out by the male manager. We both have autism and have service animals that he promptly said we're not allowed in the storage area, he started blaming us for random dogs pooping in the rocks outside. Told us we are on "probration" and if we make another mistake they will take out storage. We have had instances where our storage was securely closed only to be called to say it's open. I am worried he is trying to steal our belongings just like other people have stated on the reviews. He treats us with disrespect and acts like we go to our storage too much. Do yourself a favor and go somewhere else.

Rae was very helpful and informative when we were getting our storage unit! She’s the best!!

Left my key at home so I walked to find a staff turns around and rae was already at my storage waiting with key in hand if I could give 100 I would recommend her as a friendly staff

Nothing but compliments for this place, Rae was spectacular and went above and beyond with helping me and making sure I was okay with everything I would definitely recommend anyone to come to the storage very straightforward and understanding, and straight to the point not being runaround would definitely recommend

Auction went great. Rae explained all rules. Great customer service. Any and all questions were answered.

I must begin by urging you to avoid renting a storage unit from this particular facility. During my recent visit to check on my storage unit, I was shocked to learn from the employee, Timothy, that despite my consistent monthly payments, my unit had been auctioned off in January without my knowledge. Timothy then attempted to backtrack, claiming that the unit had not actually been auctioned off and instead blamed the district manager for having someone remove and discard my belongings without adhering to the required notification process as outlined by Arizona law. As our conversation progressed, Timothy also implicated his coworkers in the matter, expressing his frustration with Rayanne and Rebecca for allegedly lying and creating a difficult situation for him to navigate. He even went as far as stating that he wanted to physically confront them. Furthermore, Timothy curiously mentioned being aware of the contents of my unit, including valuable items such as a wallet containing identification and Social Security cards, yet claimed to be unaware of the unit's rightful owner. Upon inspecting the unit together, I noticed that Timothy was wearing a pair of shoes that belonged to me. When questioned about the missing footwear, he abruptly closed the office early under the pretense of needing to make a store run, only to hastily drive off when pressed for an explanation. I have meticulously documented our interactions and have audio recordings of our conversations for reference. It is clear that there are significant discrepancies in the information provided by Timothy and his questionable behavior raises concerns about the integrity of this storage facility. I strongly advise seeking storage solutions elsewhere to avoid similar issues and ensure the safety of your belongings.

RaeAnn was amazing. She has great customer service and made me feel so welcomed. I will definitely recommend her facility.

Rae was amazing and friendly Will definitely return ! (:

Raeann is absolutely amazing! I have stored before at other places, but this is by far the best storage experience I have had. Raeann made everything easy for me and has been very helpful from the beginning. She runs a great property, BIG THANK YOU RAEANN!!!

since day one, Rebecca has been helpful an made things alot easier for my move in🙂 shes always available when needed 😊

My public storage off the I17 is a very clean and affordable. I love Rebecca. She is such a very beautiful soul. The nicest lady ever. She answers all my questions and helps with all. So Rebecca she deserves the title for the best worker

Very secure place n. Clean lighted areas

I had things stored here for 7 years. I had several boxes of belongings stolen, the place is infested with rats, and the employees are rude as hell.

Prices,some of the most affordable around,staff is stressed but nice.

Me and my spouse recently had been storing with public storage for a couple months and recently found a house and no longer need a storage. I just want to thank all the managers Rebbeca and Jessica for all of the excellent service and knowledge.i would definitely rent again I also would recommend to family and friends.

The experience is always a delight. Rebecca was very helpful, nice, She was very knowledgeable made my move in a breeze. I would recommend public storage

Rebecca is the sweetest human and made my super stressful move a lot easier. She was friendly, easy to talk to, and extremely helpful. She also made sure I got the most space for the best price. Tysm!!

Rebecca customer service was excellent. She represents your company in a professional but yet friendly manner. She is fast and efficient. It was a pleasure doing business with your company because of Rebecca's epic customer service.

Inconsistent with words and actions, poor management skills

Jessica was great today with setting me up with my storage she gave me the best deal it was :)

Awful they didn’t have someone there. I had to drive to another after waiting an hour outside public storage to get someone to come back to this public storage.

Jessica was so Nice's and help us a lot in our needs ,She show us couple of storage rooms and told us about the Labor Day discount

I Rita woulda like to share with you, you have an excellent employee Mckenze working for you. Thank You Rita Villalpando

If you're looking for a unit, go anywhere else. The complete lack of customer service is astonishing. I have just been trying to close the account. Leaving message for the "property manager" who doesn't respond and the 888 number just told me they already charged the next month's rent and can't refund it until the property manager responds.... it's not worth it. At $300+ a month for years the least you can do is have someone on property, or return a phone call.

Sabrina was very helpful! Went in to clean out a storage unit that won and she was polite, prompt and made it super easy! Thank you

Rebbeca was very helpful in creating my account. She showed my my storage unit. I have the unit for about a month and I will update my review again when my time is done to ensure an accurate review. I also like that the company kept her cool in the office.

Great customer services, even though with a few hiccups with the different online pricing and getting set up with gate code. Very helpful, respectful, customer service from my experience, glad to have been waited on with Rebecca, again 5 stars, 👍up !!!