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Public Storage Self-Storage Units at 3325 N 16th St, Phoenix, AZ
Address
3325 N 16th St
Phoenix,
AZ
85016
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Rent and pay for your space online – today.
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Move in during gate access hours.
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 58/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 58 /mo $ 58Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 73/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 73 /mo $ 73Best Price Label+ one-time $29 admin fee2 units left! -
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10'x7.5'Online only price$ 91/moMedium 10'x7.5'- elevator access
- climate controlled
- inside unit, rollup door
$ 91 /mo $ 91Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 115/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 115 /mo $ 115Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 125/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 125 /mo $ 125Best Price Label+ one-time $29 admin fee1 unit left! -
10'x12.5'Online only price$ 129/moMedium 10'x12.5'- elevator access
- climate controlled
- inside unit, rollup door
$ 129 /mo $ 129Best Price Label+ one-time $29 admin fee1 unit left! -
10'x12.5'Online only price$ 131/moMedium 10'x12.5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 131 /mo $ 131Best Price Label+ one-time $29 admin fee2 units left! -
10'x10'Online only price$ 134/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 134 /mo $ 134Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 165/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 165 /mo $ 165Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 193/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 193 /mo $ 193Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 226/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 226 /mo $ 226Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 298/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 298 /mo $ 298Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 332/mo
Large 10'x25'- ground floor
- climate controlled
- inside unit, rollup door
$ 332 /mo $ 332Best Price Label+ one-time $29 admin fee
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Reviews ( 382)
I’m writing this review with deep frustration and disappointment. My experience with Public Storage has been nothing short of traumatic. I moved into my unit on December 28. Within two weeks, all of my belongings were stolen—and to this day, in April, Public Storage has done nothing to resolve the issue.
Here’s what happened: due to a failure on their end, my unit number was not properly updated in their system. As a result, it appeared in their records as vacant when it absolutely was not. When I discovered this and questioned it, they initially claimed the unit had been auctioned. But after I filed a police report, it turned out that my unit had actually been broken into and robbed.
I lost everything.
Since then, I’ve made countless attempts to get in contact with Public Storage. I’ve reached out to their employees, managers, and even attempted to escalate things to their vice presidents. I was told many of those individuals no longer work there. No one has stepped up to take responsibility or offer a clear resolution. The communication from their side completely stopped in February.
To make things worse, the insurance I purchased for my unit is now invalid because it was tied to the wrong unit number—another mistake on Public Storage’s part. So not only did I lose everything, but now I’m left with no compensation, no answers, and no support.
This experience has been devastating. Public Storage failed to protect my belongings, failed to take accountability for their administrative error, and failed to support me after their negligence cost me everything. I would never recommend them to anyone.
If you’re considering storing your personal belongings here, please think twice. One mistake from their system—and you could lose everything with no one willing to help you.
very great customer service helped me find a unit that was perfect fit for what i have and my price range. thank you tashema !!! you are the best
Cody was super helpful in providing information about the property. He also helped give me suggestions on how to load things in my car to fot as much as possible.
They're a good storage space and have air conditioning but they start you off at a decent rate and then raise it substantially after about 4 or 5 months.
The managers and employees main focus is to know what your business is. No toilets and busy body nosy staff. Let us rent and leave us alone.
Worst experience. $20 Lock scam as usual for storage places. Have to enter a 10 digit code every time you go through any door or elevator. This made me decide to cancel. I was charged $30 even though I asked the him if it was too late to cancel after complications with code. He said yes but only refunded me for the lock $20.
GREAT PRICE, CLEAN FACILITY, AND THE FRONT COUNTER PERSON WAS SUPER NICE AND HELPFUL!
Sam and Angie were so helpful, made it easy as pie and had me in and out without a hitch. I tried several other storage places in the area and every one had difficulties even getting someone to the door much less having the ability to help me quickly. I appreciate these two ladies and the service. Highly recommend! Thank you
We always aim to leave honest and constructive reviews.
Our client was fully packed and waiting with our movers, ready to move out of her unit—but unfortunately, we were unable to access the facility. Although the hours listed online state they open at 6:00 AM, it is now 7:41 AM and no one is here to assist.
This type of inconvenience can be incredibly stressful, especially for clients who have scheduled labor services and made financial sacrifices to ensure a smooth move. Situations like this not only delay the process but also add unnecessary pressure to an already demanding day.
We hope the facility can improve communication and access for early-morning movers and customers.
They will double your rent in a year. This company is a sham. Get you in the door then double your rent. Interesting that current customers pay double what a new customer does. Please don't rent here, find a company that values it's customers.
TL;DR: Not enough carts — makes everything a hassle.
The location itself is clean, the staff is polite, and they have decent prices on the units — but they only have two carts. This is a huge hassle, as the carts are kept in the office and you need to check one out with your driver's license every time you want to use it. Want to come in after hours and use a cart? Good luck. Show up and there are three other people at the location who also need a cart? Have fun waiting. The lack of carts adds a whole new layer of inconvenience that I’ve never had to deal with at other storage units.
How can this problem be solved? Here's a crazy idea: buy more carts! Yes, they’re expensive. Yes, people might steal them. Yes, they’ll eventually break. It’s called the cost of doing business. If I own a restaurant and customers keep stealing ramekins or condiments from the tables, I don’t just lock the rest up, refuse to buy more, and tell my customers it’s their fault — I buy more and eat the loss, because that is the cost of doing business. This company posted record profits recently and had a yearly revenue of $4.5 billion… don’t tell us you can’t buy more carts.
To the staff member that I know is going to respond to this: You and your team are all great people and I'm sure it's a hassle for you as well to stop what you're doing to go check out a cart for a customer. Put some pressure on your company and get them to do the right thing, because they very clearly don't care and are fine with dumping the extra work and the extra hassle on the employees.
Rosie was very helpful and made everything easy
Big Thanks to Leticia Deanda for exceptional customer service skills. She made my experience very easy and comfortable knowing my storage is secured 😌
The facility is great - access is secure and everything is clean and well lit.
One thing is that the office can be hit and miss for staffing, so using carts can get dicey when there are a lot of people on site.
Leti was very attentive to my visit and was very helpful with my account, she went beyond and signed me up , I am very satisfied.
Very clean, easy access and polite staff
Thanks to Debbie we had our first 5 star experience in 7 years! Thanks Deb!!!!
We love this location and appreciate the safety aspect, how clean it is and the space itself.
Debra was very helpful and great costumer service!!
I love public storage Period they're always so accommodating. Deborah and Cody are always willing to help and they're always friendly and have always been willing to help me with any questions or concerned that I have. If you ever need a storage check this place out first ask to talk to one of those too you're great
Prices and Rents seem to change monthly, When I first purchased the storage i believe in May 2024, there was a online special. it was supposed to be $1 move in and $89 monthly for 5X5, it has literally never been that! Lol. I have paid so many extra charges for per PS says that certain payments weren’t received, and were late for locks when I already had my own and oddly short pays paid. It has been an absolute nightmare! But the reason why Im rating 3 is because Every single customer service rep was attentive and helpful. If they didn’t know the answer they would find it! Sometimes, I didn’t like the answer, but they were always very polite and helpful. Special Thank you to Nicole, Debra Leticia and Cody at 16th Location in Phoenix AZ
I moved from KC sometimes it can be a hassle getting someone to answer the phone but they did but I decided to come down to the office Leti assisted me and she was nice informative and knowledgeable of lol that I needed answered. She really just did a good job and you can tell she wanted to be at work lol.
Leti is great. Very accommodating and pleasant. She went above and beyond the call of duty. I did not lock my storage unit last time I was there and Leti went out of her way to get it locked up and then called me. I went in tonight. She took me up to my storage unit and unlocked it and waited for me until I re-locked it to make sure it was done correctly. Thank you Leti. She cares about my belongings like they are her own.
5 stars and shout out to Deborah for going above and beyond to making sure (investigating, contacting corporate & calling me) my account was properly closed out. Thx Deb. The facility I will give 4.3 I was here since 2020 6 units down to 1 - my rent went up over 100$ since then.& Carts are only available to 6pm. Other than that my bf still rents from them so I do recommend them. Staff &customer service def improved since the switch from Life to Public.
Debra was really nice on helping me pay my bill that was due, but not letting me because i was an existing life storage customer, and since public storage took over i had agreements that needed to be signed. She was very patient and helped up in a timely manner. Very sweet Lady.
Tayler, Nicole, and Q are very helpful! They set me up with my unit very quickly and easy!
I highly recommend this public storage location. The property manager, Nicole, was very accommodating when helping me with an issue regarding my unit. I appreciate the help.. thanks!
Nicole helped me rent a space with ease. It was my first time renting a unit and she was patient. She was also training two other ladies, Taylor and q, who were very kind and helpful as well.
Nicole, Taylor and Q were great! Property is very clean!
Nichole, Q, and Taylor were a big help made the whole process easy and fast!!
Nicole was very helpful & polite answered all my questions got me set with exactly what I needed & prices are excellent
Nicole is very very helpful. Very nice. The facility was super clean. I highly recommend this place.
I hate to move and yes it always rains on the day I move (supposed to be good luck). However, my luck when this time moving came in finding Nichole at 16th and Indian School with her ready smile, friendly voice, warm manners and endless knowledge regarding Public Storage. It was fast and really quite painless. Nichole is Golden!
Thank you so very much!
I went to Public Storage and met Debra, a very helpful polite person and made my business there very helpful. The facility is very, very clean and this is my first time renting, I was very impressed how convenient it was ,I highly recommend Public Storage for first time renters, fast friendly and easy parking . 👍👍👍👍👍
I made a payment here 5 star service. Deborah tried to lower my bill.
The bill dropped $80 thank you.
TJ was very Helpful. Storage is Clean and well gated. 5*
Facility is incredibly clean, well managed and climate is very comfortable. Nicole went out of her way to assist me when I first showed up dazed and confused. I am very grateful to her and to Public Storage for making our move to Phoenix as stress free as possible.
I had called because I was having trouble with choosing a unit, as it's my first time. Debra was very helpful, kind and patient. I'm glad I spoke with someone who was able to walk me through a few things to figure out what I needed .
Nicole in the office was very nice and helpful with changing my unit.
Ashley was very kind and so helpful.
I love this storage facility, brand new when I started renting my 5x5
Staff always excellent here and Nicole just super friendly and smiling, always a joy to do business with her.
Someone give her a raise she is 5-stars consistently positive
Best Billie
Rude nosy staff . No water restrooms or anything.
Treated like dirtier. Double then triple the rent. Avoid
The worst storage place ever.when I first became a customer for Life Storage I paid $173, then $186, then $193 and now they want to charge me $233 for a 10x10 storage. All because they company kept getting bought out. I paid $200 and told them I will pay the rest soon, they said they wouldn’t charge me a fee and now I owe them $80 instead of the $30. Public Storage is a rip off and then you can’t even pick your own due date. Everything is due on the 1st like people don’t have to pay rent or other bills on that same exact day. I definitely can not stand this company and can’t wait to wash my hands with them. They are trash
Debra was a great help! I would recommend this location to other customers
Jessica answered all of my questions and I appreciate the help!
Nicole was very helpful, understanding and had a great attitude. She got me through choosing a unit and made it simple to use. I highly recommend using this facility.
Public Storage took over management of this facility some months back; previously the facility was managed by Extra Space Storage for a few months, and before that Life Storage.
Public Storage - Deborah and staff - has been the best management company to work with. They are flexible, and most importantly easy to communicate with and responsive, always promptly returning voicemail messages and taking extra effort to accommodate the customer.
The facility itself is clean and very well maintained. The AC very effectively controls climate, and there haven't been any issues with pests, leaks, malfunctioning elevators, etc.
Highly recommended.
NEW OR PROSPECTIVE CUSTOMERS BE AWARE... Carts are no longer available at this location unless the office is open. I was told that carts are a "courtesy" and not a service that automatically comes with storage rental. The reason I was given for carts no longer being available is 3 carts being stolen. I need a cart to be available every time I go to my storage. I cannot carry items from my storage, on 3rd floor, down the elevator and out to my car by hand. I need a cart and expect that when I pay almost $200 a month for a unit, that a cart will be available at all times. Stolen carts are not my problem and lost carts should be considered the cost of doing business. Good customers should not be punished for the bad behavior of a few. For this reason I moved my stuff to a storage that has carts available at all times. I moved out using a rented dolly because the office does not open until 930am. Come on, Public Storage, with all the money you make, you can afford to buy a few carts once in awhile.. I am very disappointed in you.
Public Storage is a good storage unit I have my store my stuff stored there me and my wife
I MUST thank Nicole for providing exceptional customer service on Aug. 31st. She demonstrated understanding and fairness in correcting actions taken by another Public Storage rep who was on duty at the 8303 Priest location in Tempe on the same day, near 2P. The Priest property rep, in short, reportedly yelled and cursed at the customer ahead of me. The police officers were there to address HIM, not the customer. I had been his next customer, and he proceeded to break off my key in its lock and with a smile on his face, tell me I need to pay for a locksmith. I also had the movers there who I was paying for to move my storage that day. As a result, I was unable to move my items that day to Nicole’s property. I called Nicole distraught about the risk of having to pay for two storage units, because I wouldn’t be able to move my items this day. I told her that the Priest public storage rep broke my key off in the lock and asked me to pay for a locksmith. It is not suspicious that the key got stuck on the day of my preplanned move; it had never gotten stuck EVERY BEFORE!. In fact, when I asked the Priest rep to take a look at the lock, he told me that he was at my storage unit earlier in the day. In any case, Nicole had the company take care of the $130 locksmith cost; this was fair and proper. She allowed for me to move in next day at no extra charges. Have you ever heard of that?! Fair, prompt, service. She clearly saw what was appropriate to do and did so without my having to ask, no hesitation. That is remarkable Nicole, and I APPRECIATE YOU! Thank you for turning around a bad experience into a good and memorable one.
I was looking for a storage unit Debra Nicole and Jessica were very informative and helpful. I recommend this location. Staff is very nice location was clean and organized
Nicole was a great help !
I went in and Jessica was AWESOME!!! She was thorough, very communicative and helpful!!! The ladies in this location are great and will do their best to help as much as they can
Nicole, Jessica and Debra helped me out today!! They were all wonderful! They helped me get a better idea of what I should expect with my move in. The property looks very nice too!
Clean and convenient location. Improvements could be more dollys, and later access to the property. I was unaware that customers don't have access to the building after 9pm even with their own access code/app.. Maybe those are common hours with storage spaces, but definitely would be a good reminder to tell customers the access hours upon signing and getting keys. I might have tried to find a place that stays open later just for convenience with my own schedule.
I’d also reserved a first floor unit online for ease of access, but they didn’t have any when I went to pick up keys which I wasn’t too happy about. But didn’t have too much time to look elsewhere so oh well 🤷♀️
I had many questions and Nicole was patient and very knowledgeable.
If being overweight is 5 stars.....she is 10 stars
Everything is below average except staff.
They are below below average. Short old lady keeps looking at us as if we are doing something wrong. Constantly following us. The fat cows graze constantly..
A real busy body. No facilities for customers. Lots of empty units now seems to make sense. If we rent a space leave us alone! Other than that costs too much to put up with this.
I've been a tenant at this location long before Public Storage acquired it. That being said the customer service level was always strained. Today I stopped in needing assistance and was helped by Debbie. Although she was alone, and there were other customers waiting she was incredibly helpful, polite, and, professional. She solved my problem, and I was on my way, she is definitely an asset to this location.
Nicole was AMAZING!! She helped me pick the perfect unit for my needs. Really good competitive prices for such a clean monitored building. I would definitely recommend this place. Thanks again Nicole 🙏🏼.
Debbie !
Went out her way to help me out! She did an amazing job.
This place is super clean and the staff is very helpful and professional. Nicole did an amazing job helping me pick out the perfect unit for my needs. I highly recommend this place to anyone. Thanks again 🙏🏼.
Debra"s customer service was impressive. Very kind. Knowledgeable and professional. Highly recommended!
Débora was súper helpful when needed a locksmith
The people at this facility are great.
I booked my unit online, but Debora was able to help me out when it came time to access the unit onsite.
A lady named Alexus helped me. I was grateful she had the patience with me I had a ton of questions and concerns that she was able to put my mind at ease. I called other companies with the same questions and concerns and they seemed irritated and were rude I would highly recommend this facility. Alexus had amazing customer service, polite, and patient she definitely exceeded my expectations considering my previous experience with other companies.
If I could rate it more than 5 stars I would ! Had a terrible experience with a different storage company prior to walking into public storage. The girl who was working was so extremely helpful and sweet ! She helped us find the perfect storage unit for us at a great price the same day! The complex is very new and very clean, very secure entree, climate controlled with great AC, and the staff goes the extra mile to help make sure that you find the right sized unit ! They have loading zones by the doors, they provide dolly’s if needed, and the app allows easy access. And a plus for me is the process of renting the unit was easy and painless. I am very impressed !
Nicole got me setup very quickly. Highly recommended!
Helped by Alexus today who went above and beyond by bringing me a dolly. A great help, and very nice.
This storage is super clean! Nicole was very friendly and helpful!
Nicole was helpful and professional.
Debra was great. Showed me how to get to my unit and explained everything well.
Clean/ secure
Easy to access
Had a billing issue Nico was excellent in helping me resolve
Nicole has been awesome! She helped me find the perfect space. Property is well maintained as well.
Highly recommend. Not only is this a clean and secure facility, the customer service has been fantastic. Deborah immediately responded when contacted. She went above and beyond to help resolve a concern. Thanks Deborah!
Nicole is great , so helpful and cute too. 😉 I wont go to any other storage place again.
Nicole was super helpful! She helped me find the perfect space.
Debra did a great job!
Ashley was awesome! Great customer service, and worked with us on an issue! Definitely recommend going here. Very clean place!
SANDY HAS GREAT CUSTOMER SERVICE!!!
SHE HELPED ME WITH HER KINDNESS.
Sandy made setting up my storage unit so easy. She is kind, helpful and patient. Even when I locked myself in the stairwell. LOL!
Sandy was so helpful. When i had questions she didn’t hesitate to answer what i needed to know and was very courteous and professional. Thank you Sandy
This is a good place to go to they do help you out. They try to go the extra mile to take care of you and your story. So I have a great experience here. And it's a low price thank you Sandy and Nicole
Great place
Nicole and Rosie were a great help! Very easy and efficient process- thank you!
Great experience !! Nicole and Mykus were very helpful and have great customer service !!
The PM Sandy was great I had not decided where I was going to rent a storage when my daughter gets out of school but Sandy helped me with that! I will definitely be renting from you, thank you PS for having great people
This was my first time renting at a storage facility and Nicole was amazing! She was very helpful and knowledgeable and made my experience very streamlined! 10/10 would recommend!
PUBLIC STORAGE IS AMAZING!!! As a small business owner. I highly recommend this place to anyone who needs the extra space. The units are extremely secure. The location is gated and i love how clean the place is. Oh and the staff is phenomenal. Nicole and Sandy helped me save money when switching to bigger units. Thanks again guys 🙏🏼
⚠️ warning READ this POST!
100% true and accurate, Nicole rented me a great unit at a great price special and the manager is nice as pie and professional. It smells like bleach and cleanliness all inside and I appreciate that a lot. I wish I remembered the other 2 women’s names but the manager and the other woman just so incredibly well spoken and professional at this storage. Air conditioning works and it’s the safest storage I’ve rented I love that you can’t get into elevator without a code! Thanks ladies I love it here! Rhonda
The employees here are literally always so helpful. So grateful to have patient employees to help me with any issues I face.
Nicole is so very sweet and helpful, she gave us a wonderful experience !
Nicole and Sandy were very nice and helpful!
I’ve been having issues with being able to pay for my unit since I lost my job. I spoke with Maurice today at the 16th and Osborn location and man!!! He helped me out so much that I actually feel a couple pounds lighter. 6/5 highly recommend!
Nicole and sandy were the best, very prompt and friendly, pleasant experience.
Nicole is the best literally helped me during a real bad crisis rent with this facility its worth it!
I am in the process of moving and needed a larger unit than I currently have at another storage facility. I have been at this facility before as I have a friend that utilizes this facility. Some of the features that I like about this facility are the 2 big loading/unloading bays , 2 elevators and an entrance/exit from 16th St and also Flower St. The manager, Nicole, was great to work with as she took the time to advise me on the best size for my needs and went over the different options, etc. The facility each time I have visited is always clean and well-maintained.
Nicole was outstanding!!! I needed help and she offered an amazing solution.
Great customer service, alway clean.
Tim was so nice and helpfull
Great customer service! Shout out to employee Tim! He was able to answer all my questions and helped to make sure I got to the right unit. Will definitely be recommending this location to family and friends!
Nicole, Monica, D'Aundrea and Tim were so friendly !! Very helpful
1st time renting a storage unit here & these ladies were extremely helpful & explained all thoroughly. Come rent here for for storage needs, you won’t be disappointed
On site Manager Nicole was an INCREDIBLE help to me with the Public Storage mobile app. Thank you Nicole!
Nicole was so helpful. When i had questions she didn’t hesitate to answer what i needed to know and was very courteous and professional the entire time. Every business needs employees like Nicole working for them.
Steven was very helpful and gave me exactly what I was looking for.
Everything was taken care of.
Nice people
We had a great experience renting from here. Just checking in and getting our keys. The first month free is a great incentive to rent from here.
Steven was so helpful and pleasant to work with. The place is clean and safe and he recommended some boxes which I’m so glad he did, cause of course we needed them!
Previous customers. We are always treated very well. Well cared for.
Great 👍🏾
Very clean and professional. Steven has been a great help to me in downsizing my unit. I would recommend this location!
Fast friendly service.
Quick, friendly and informative. Plus it’s way cheaper then my last unit.
Helpful staff and good service
Fantastic service! They accommodated requests and coordinated additional arrangements for our benefit beyond expectations.
The staff at this location were fantastic. My company was attempting to have multiple storages set up and there had been a lot of back and forth regarding them.
They were amazingly patient with us in this process as well as incredibly helpful! Thank you for having us!
She was amazing
Manager was Very warm and friendly and so helpful!
So far, the people I have spoken to on the phone have been pleasant and helpful, but the people I have met in person at the store, OMG, polar opposites. In person, one man was extremely rude when we first rented. The man told us to never use the front entrance again. Then today, the lady said she is only covering, but she said I wasn't allowed to have my moving box. I'm paying $144 for a single parking space and the moving boxes are being picked up tomorrow. I think since I am paying it should be ok, but we shall see, she was rude as well. Also, we tried the office and found that the only way in is thru the front entrance, the one we were told not to use!
Wonderful storage place very easy and convenient to access. Check helped me in office and he was very pleasant and nice thank you!
Manager was very professional and helpful
Great place for storage needs! Very helpful staff and very clean and easy to access!
Very rude on the phone. Not friendly at all. An attitude that will ruin your evening. You’ve been warned.
If I could rate 0 stars I would. Horrible service. Access to the storage isn’t always available during open hours and you can’t even get someone on the phone for their “24 hours customer service line”
Avoid this unit at all costs!
I just signed up for this unit. They assured me that I would have access from 6 am to 9 pm every day. I should up at 6:30 am. It was locked! The access code did not work due to an IT issue. Others had the same problem, so it was not me. They eventually acknowledged they had IT problems.
Then finally my access code worked. AND THEN I GOT LOCKED IN!! I was all alone very early on a Saturday morning and I could not get out of a storage locker! I eventually walked around the facility and found a door that would open.
So they sold me 6 am - 9 pm access and did not give it to me. Then they locked me in to their facility.
NOT PROFESSIONAL. NOT SAFE.
Look elsewhere.
Joe helped me with my move-in and it was a very pleasant experience. I was waiting out front and someone who arrived after me tried to cut in front of me but Joe knew I was there first and ensured I was helped first which is greatly appreciated! Thank you all for another wonderful experience with Life Storage!
I have just rented a unit and they are so nice here. All terms are very fair. I’m looking forward to moving my storage items here.
If you have to store belongings this is the best option out there but do not go to this Life Storage after dark! The neighborhood has become crowded with homelessness and there seems to be a definite drug problem as well being near the canal. No on staff security either after dark. Location is very clean and well maintained. Prices about 25% higher than competitors due to the availability of spaces and the seemingly secure interior. Ice cold AC a plus in the summer months and good amount of parking.
Joe is great! Excellent customer service, friendly & inviting, clean facility, smooth transaction, reasonable pricing, and a perfect location for me!
Over priced and employees don't seem happy to be there so always rude to customers...
Joe was very helpful and courteous, again confirmed why I would rent with LifeStorage again. Very pleased with their storage service the first time and hope my experience will be the same this time. Thank you Joe and LifeStorage
This is a great place because not only is it affordable but a very friendly environment. Joe is the one who helped me.
It's a storage place. While it's temp controlled and easy to access beware, your rent goes up. It's not cheap to begin with.
JOE MADE MY EXPERIENCE More pleasant
Good service!
What a helpful guy!!
Safe, great price and clean! Very helpful! Thanks, Joe!
Process was easy and the rep at the desk was very helpful. Would recommend to anyone looking for a good storage place!
Joe is awesome!!
Amazing experience thank you Joe!
Joe was very friendly and the service was very thorough & prompt.
Great storage
Lady was cool I got my deposit back no problem. It was cool and clean inside especially in 117 degree AZ heat.
Great service and very helpful
Laurie was professional yet efficient and friendly. Clean facilities and affordable (5x10 unit). The whole process was a smooth transaction that took no longer than 30 minutes ( I only reserved my unit online vs renting it). Recommend!
Michelle was so kind to reach out about my late payment that needed my attention.. I started a new job and had a lot on my mind…. Really appreciate her :)
Great storage place. Very clean and comfortable inside. Helpful staff.
Very kind and delightful person. In all, a wonderful and professional experience.
I FOUND LIFE STORAGE ON 16TH ST. IN PHOENIX TO BE THE BEST EXPERIENCE IN A STORAGE COMPANY TO DATE. ASSOCIATE STORE MANAGER, MICHELLE, SIGNED ME UP, AND INSTANTLY I HAD KEYS, INSURANCE AND A UNIT WITHIN MINUTES. IT IS THE CLEANEST AND MOST SECURE FACILITY WHICH IS IMPRESSIVE. IN ADDITION, THE STAFF ARE COMPETENT, KNOWLEDGEABLE, EFFICIENT AND FRIENDLY. I WILL DEFINTELY BE USING THE SERVICE AT THIS LOCATION IF I NEED ANOTHER STORAGE UNIT IN THE NEAR FUTURE.
Brandon is an amazing help with a great attitude!!
Very clean and friendly
This property manager should be fired immediately, she will lie through her teeth to bait you into a contract. STAY AWAY FROM THIS PROPERTY.
Frist time renting from a storage..manager Laurie was very welcoming ..not very many places have great customers service! And the facility is nice& very clean ! Thank you .
Very great service excellent location the manager Lori is awesome thank you so much
Laurie was amazing and professional. Firstly, I recommend this facility over all other storage facilities. I also belive that the Manager deserves a raise. Some people take a professional attitude negatively just because someone is hard working and know how they need to speak to people to ensure that they are taken seriously and that rules are followed - doesnt make their demeanor negative. I commend the manager Laurie on her ability to climb the ladder in this toxic masculine managerial world; as well as her ability to enforce rules and policies and ensure cleanliness and safety of the facilities. I know being a woman in any industry is difficult especially one of color - to ensure that you are not mistreated or taken advantage of. You really have to stick to your guns and put your foot down and deal with a lot of people underestimating and taking advantage of you. Laurie is a BOSS and I know that she has had to deal with a lot of great people and a lot of not so great people who completely disregarded the rules and policies and disrespected her. She remains a great, professional, caring, and kind manager and I love renting here. Keep it up !!!
Great friendly customer service ! facility is always nice clean.!
Clean, easy access, well run.
Not on Life Storage but it's a struggle to watch people park in the middle of a two vehicle garage entry, would be nice if someone working patrolled that or if spaces were drawn out. Be better people, be better.