Public Storage Self-Storage Units at 4423 N 24th St, Phoenix, AZ

Martha was really helpful to me on a Sunday. It id nice to have a person to deal with instead of an app.

Spencer has been incredibly helpful. He is professional, thoughtful, and went above and beyond as we moved several items into our storage unit. I highly recommend Public Storage at this location.

This location is amazing. Was helping a friend move in and Ben was extremely helpful and friendly.

Great place. The tall guy with the long hair was really friendly and helpful. If you read this I'm sorry I forgot your name though, really bad with that sort of thing.

Martha at the front desk was very helpful and was able to answer my questions. Nice and easy!

I am writing this review as an exit review. Martha who works at this location is very nice and helpful. She assisted when the manager had put a lock on my unity before I moved out. There was some items I needed to throw away that were still there. When I spoke to manager I was told the lock would be taken off so I could grab those items. It wasn't so it took 2 days to find someone on site to assist. My issue is that there is no customer service at all. During business hours (which need to be updated) there should be a way to get a hold of someone. What if there were an emergency. I grabbed my last items, spoke to Martha about what else should needed to be done (nothing) and pointed out that there were items in there that were not mine. (Photo attached) she stated sometimes when they find things they put in empty locations. Since the location put a padlock on my unit that means they had access to it.... these items are not mine! I cleaned everything out of my unit (as an event planner I use my space for linens, vases and things like that. ) and have departed. If you get to work with Martha, that is awesome... but check on mgmt hours and how to find someone.

This is our first time renting at Public Storage. Spencer was awesome. Very patient, kind and detailed. All our questions were answered and we left feeling extremely confident that we are in great hands.

This is the worst property I've had the displeasure of renting from. It was okay when I first signed up but there was a change in staff and It doesn't matter what time I visit, nobody is ever there. The guy claims he's cleaning the property but that's not true, he is completely gone from the property. I have the same issue with calling, I never get an answer and I never get a returned phone call. The one time I got a return phone call was when a Manager from a different property was filling in for the day and she said she had tons of voicemails because he doesn't check them. The carts used to be left in a common area, but now they're in the office and imagine how difficult it is to get your hands on one when the manager is never there to open the office. The restroom also isn't properly maintained/stocked and again, no Manager on duty to help. There's another location nearby at Thomas and 28th St. I recommend instead, it's much cleaner and the Manager is on top of things and always there or answers the phone. It was a much better experience at that location for me. Stay away from this one.

I was at this location last month and Martha at the front desk was very helpful. I had to get a new key and couldn’t figured out how to install it. Martha was very nice and patient and showed me how to do it. The location is very clean and there is always 1-2 people at the front desk. Thanks

Spencer was awesome in helping my wife and I get set up with storage units we needed. I highly recommend his facility to anyone looking for storage and great customer service.

Just rented a unit at 24th street. Spencer was super helpful and gave us excellent service. 👍

Great spaces, Spencer is awesome and super helpful!!

Spencer was great! My first time renting a storage and he walked me through the process. He even showed me the actual unit and way around the unit, such as elevators, codes, etc. Was very professional and would recommend coming here for your first rental unit!

Wendy at Public Storage went out of her way today to help me with the auction unit I purchased. It was inconvenient that we were not able to get codes to access the units but she was very accommodating, friendly and helpful every time we needed anything. Thanks Wendy!

Wendy knows how to provide excellent customer service and maintains a clean and efficient storage facility

The staff was very helpful and informative of my needs. I like the idea that it is safe and secure with watchful eyes on the premise. I have had this storage unit for 3 1/2 years since my wife passed, with no issues. Wendy was kind, prompt and knowledgeable. She helped me with the vacating process. A fantastic addition to your team. I recommend this facility. Vincent h.

The staff here is warm and welcoming and makes the process super easy and straight forward. The building appears to be brand new, and has multiple safety features. I was hesitant when I saw “climate controlled” but this place is icey cold. It’s safe to say my things won’t be melting in the summer heat. I couldn’t have had a better experience with Jennifer, the property manager. She answered all my questions and also went out of her way to personally show me the unit I was renting before making my final decision. I would definitely recommend coming here if you want a great price, fast service, and of course the peace of mind knowing your belongings are SAFE and SECURE! 10/10!

Great experience with the facility staff. Specifically, with Sarah and Michael. I upgraded units twice at the sister kiosk location on 20th street and Camelback. She worked with me and coordinated with the sister location’s property manager, Michael, to ensure I got the specific unit I wanted. I also had a few concerns that were quickly resolved. I most definitely feel very comfortable storing my stuff in my new, larger unit!

Never had any issues while renting storage space and when I was ready to vacate Sarah (the property manager) was incredibly helpful and made the process quick and easy. Will definitely come back if I need more storage space!

DONT RENT HERE -BURGLARIZED: My unit, along with a couple others was broken into. So it’s not safe despite the codes and cameras. No one called to apologize or do anything about it. 1 out 10 times (literally) has someone picked up the phone; it goes right to voicemail. None of my handful of voicemails have yet to ever be returned. There is no corporate route either. Neither of my emails on main site were ever returned either. The one time I got ahold of someone they offered a rent credit for the break in but it was only $50 (I pay $150) and the following month they laughably raised my rent. It was worth the extra cost to move my stuff to another facility because this experience has been an absolute nightmare. Can’t even say bad customer service… it doesn’t exist.

A while to figure out where my unit was and how to get into it but once I did it wasn't a problem so far I like it

Pricing since introductory offer has almost tripled in less than 3 years. Despite at least 4 requests to improve interior light sensors, motion sensors do not keep the hallway lights on outside our storage space.

Currently having an issue with this location, my review will be updated to show satisfaction once this is settled.

How much for a 5x10

The building is beautiful, clean, and very secure you must have access codes to enter and get on elevator. However Opening at 9:30 in the morning is ridiculous, when it's summer in Phoenix, Arizona it's over 100 degrees by 9:30 AM (people like to move in the early am). The facility is open until 9:00 pm but staff is gone by 6:00 pm or earlier. Yesterday I was unable to put cart back on time due to doors automatically locking. They only have 2 carts to begin with, now I see why carts are being stolen. This automatic system isn't working. The staff is nice but has little control over facility policies.

The hours are suppose to be 9AM to 5PM, however, no one is actually there— ever. You You pay and pray here. Pay to have your items held hostage against the managers mood swings and pray someone helps you. They have 3 carts and a single catch, you can only use them IF someone is there (the gamble is yours). District manager? Nope, cannot have their contact even if the manager refuses to answer your calls or voicemails. Basically if you need anything you are better off calling yourself and consulting self. Do not store your items here if you want them.

DO NOT RENT FROM HERE… there is no real way for a truck or trailer to fit in here and it shows from the amount of damage on the building and property. Unless you plan on packing a small truck or car go somewhere else.

It was A super quick and easy Kody showed me how to navigate thru the app and was able to access my storage within 15mins! Highly recommend

There are only two bathrooms for customers to use and they don't give you access to either of them. Unless your lucky to find a staff member. There never there.

Annie Was The Best of the Best!! Couldnt have Gone any Smoother... 9/10 would definitely use Public Storage again

Nicole was helpful & patient

Might I say, I had the hardest time actually getting in this place but once I did the customer service was spectacular! Nicole helped me all the way from start to finish. And even walked me to the unit. Definitely go in and don't pay online, save some money too.

Nicole, was the ultimate professional by being patient and kind in her dealings with me. She has an excellent customer service at all times!

Hi Nicole was a very good help I was at 24 an northern an the district manager was not helpful need to Nicole in a better position she is what ya need

Annie has great customer service and was very helpful!

I had a great experience at this location with Annie! Upon move-in, I needed to quickly switch my unit (due to online booking location mix up) and she very quickly switched it out for me so my movers didn't have a long haul. Then, while waiting for them to complete the move (and after a stressful day of packing & moving)I had a container of things fall out of my trunk that flew all over the ground, Annie rushed over to help me pick up my things...it was completely above and beyond customer service! She is very nice, so helpful and great at her job! Thank you, Annie!

Noone there in the office, I realize most paperwork is completed online, but having one person in the office would be very helpful.

No one has returned my call in 3days!! I was over charged $46.67 and no one is responding. I used the Chat and the representative thought is was best to argue with me about the charge. Unprofessional! This facility has shady people hanging around all hours of the night. I went to take stuff at 8pm and 3men in a truck parked the truck in the way way back and were cleaning and throwing trash all over. They looked like junkys. The maintence people I am not sure about either. Don't rent here. They over charge and don't return calls.

Awful. They charge a lot and don't even have carts available. "Somebody locked them in their unit and I can't go in and get them". They won't buy more. Avoid. The worst and expensive, front desk isn't helpful at all. Update: They just increased my rent by 25%. Guess you love the feedback to make you "better". Don't worry - we are out before it kicks in. AVOID!!!

DeAndre did his thing thank u

DO NOT RENT AT THIS LOCATION. My unit has been broken into an items have been stolen. There is no person there during business hours. The only thing you can do is leave a message. Or call the 800 number. I was never offered insurance. Now my unit has been broken into a second time an a lock put on the unit that is not mine so i have no access to what is left of my items. The property is littered with homeless people. Cigarette butts in the elevator. The cameras are pointless an so is the access code. Security is non existent at this location. Public Storage does not care about your items or this location. Ive contacted them in Facebook but they dont respond there either. I was told today i will be contacted within 48 hours. We will see... HORRIBLE HORRIBLE EXPERIENCE.

8 out of 10 times, they will not have carts here so if you need them for your storage facility, do NOT rent here. The place is clean and well maintained but there are never carts. This never was an issue with previous owners, US Storage. If you need to be able to move or transport items and will need a cart, this is not the place for you. I have to stop by 2-3 times to actually have success in finding a cart to use.

Fantastic customer service!I have been a customer for over 3 years. I love working with a company that will work with you on any issue you might have. Looking forward to a long business relationship with his company.

Annie at 24th and camelback is very helpful

This location is amazing! Annie manages this location, and she runs a very tight ship. The indoor storage is always the perfect temperature, our unit is easy to access. The location is always clean, not to mention the front door and elevators are always in perfect working condition. And I have never needed a hand truck and not had one available. If there is such a thing as a perfect storage unit, this is it.

The facility is clean and secure, but I am very disappointed in Public Storage rate increases. In less than two years my rate has more than doubled. I am out-of-state and I cannot wait to return to move my stuff to a different storage company.

The place is very clean. Annie is very friendly and helpful.

Dave was an excellent help, great customer service.

Dave is the best He helped so much and make everything easy Very professional and kind person I wish I could give him 10 stars

Annie was extremely helpful sorting out an issue that was made on my end. Very friendly and well managed property!

UPDATE 11/15/2021: I unfortunately have decided to elaborate on my experience with Public Storage after renting with them for several months. Where do I begin....how about the time I was helping a friend move in, whom I referred and got NO recognition for, and the doors locked him out while a cart of his things were spilled on the floor, his unit door was left wide open, and when he called the 800 number they said “you’re SOL until they open in the am!”. While all this was going on, the building alarms went off and 2 very tan women came running out with a cart full of stuff. I took the liberty of video taping them as they packed their car and drove off, contacted thhe phoenix PD who didn’t even know an alarm had been triggered, and contacted customer service to inform them what had happened. They could care less. Apprantly the alarm is for show and requests for video of my friends unit to ensure nothing had been taken during the night, were refused. Fast forward a few months, I run into some personal problems and am unable to pay my rent and my unit is auctioned. Now I know this is my fault, but my OTHER STORAGE UNIT with Amazing Spaces in TX gave me lieniency and allowed me to get caught up! Public storage, upon hearing of my hardship, chose to auction half my worldly possessions for $97, they charged me a final bill of $457, and DONT WALK, RUN FROM THIS BLOOD SUCKING STORAGE FACILITY!!!!!! Google them and you’ll hear about an insurance scam they’re involved with “allegedly” (good luck getting a payout)!! I apologize profusely to anyone I misled with my previous post!! PUBLIC ENEMY #1, I mean STORAGE, IS THE ABSOLUTE WORST IVE EVER RENTED FROM!!!!! I wish I could give NEGATIVE STARS! Had to get a storage unit VERY last minute and found this place right by the home I’m moving out of. The process was a breeze!! I was able to do everything online, communication was clear and effective, and when I arrived to the facility, the property manager “Annie” was AMAZING to work with!! She was super friendly and helpful...she went above and beyond to make the process smooth and easy as possible for me, which considering how stressful moving is, I GREATLY APPRECIATE HER FOR DOING SO! (THANK YOU ANNIE! I hope you enjoy the markers :) One other thing, access to the units is so much easier than most places, you just pull up and use code at the door and elevator (if on a floor other than first). And the unit sizes...LARGE! I’ve been to a lot of storage places that advertise large units, up charge for them, and when you get yyj here it’s never the case. 🙄 not so with this place!! I ended up having to get a bigger unit, but the 5x5 I originally had was super tall and if I were better at Tetris it probably would’ve worked just fine! 🤣🤣 Prices are very fair as well!! All around a great storage facility, clean, (indoors too!!) and great staff! I highly recommend!

Beware of this location!! I will make a very long story short. Over $8,000 worth of my belongings were stolen from my unit. My lock was cut off and replaced with a Public storage lock. I never missed a payment and Public Storage could not tell me why this happened. Location lobby was being remodeled so nobody on site. Nobody called me back over many days of leaving many messages including Jamie the district manager. When I finally got in person contact with Annie she told me this has happened “5 or 6 times in the past month”. I later spoke to Angel who told me she had spoken to many others who “have had the same problem at that location”. I finally had to cut the lock off myself because they could not get an approved locksmith and I had movers coming the next day. Opened it up and half my stuff gone. When I finally spoke to the district manager he told me there is nothing they could do for me but did tell me when I pressed him on what I was told about this happening often lately that “we are conducting and internal investigation but he could not discuss it. I told him this seemed like an insider doing it because of many of the circumstances (new lock put on after mine cut, many large items taken, a public storage lock was used, my unit is in the basement, etc.). He told me that was not possible, when I asked how he could be sure all he could say is “it just couldn’t happen”. We all know that this could easily happen so that is when I felt the dishonesty starting. So much more to this story, bottom line is if you rent here know that there is a good chance you will have items stolen from your unit. For the record Angel was very kind and nice. Annie was too but was not honest and didn’t return calls for over a week. This is the worst customer experience I have had in many years.

Annie deserves a 10+, she is so helpful and really nice, always thinking on the best options for you. 👍

Annie was super helpful 10/10 definitely recommend this storage property

I don’t recommend renting here. My unit was locked for months even though it was paid up. I rented a unit in summer of 2019. I wasn’t late on a payment until May of 2021, due to the pandemic. They put a lock on my unit, which I understand. I then paid up my unit and kept the payment current until I moved out on September 1st. Well, tried to move out, anyway. I’m glad I didn’t schedule the move ahead of time on the Public Storage website because I’m not sure how that would have worked. I arrived to the unit after office hours but before closing of course. And there was an extra lock on it, so I couldn’t get into it. My unit was paid up, but I couldn’t access it. I rented a U-Haul so I could clear out my unit, and wasn’t even able to get my stuff. I assumed the lock was left over from my late payment in May. So I spend a week calling the office, customer service, and the regional manager. I left 2 voicemails with the office. No one ever answered or called me back. I left 2 voicemails with the regional manager. Also no answer and no call back. Customer service was very kind. Finally I called the office again, 9 days after I couldn’t get into the unit, and the manager answered. She had removed the lock from my unit after hearing my voicemail but never called me to tell me. It turns out she was sick and out because of that, which I understand completely. I asked if they have staff to cover when she’s not working and she gave me some weird not-answer. I went back the 13th of September during office hours and cleared the unit. But surprise! No one was working in the office and it was locked. I simply marked on the website that I cleared my unit, and I was finally done with the nightmare. I requested a refund of one month of rent to compensate for the fact that I had to rent a U-Haul again, and that request was denied and no reason given. So over all, horrible customer service. I would avoid Public Storage and rent elsewhere. My boyfriend had a much better experience at U-Haul storage.

Everything was amazing. Angel & Micah we’re fantastic. I walked in and got my unit everything handled in less than 10 mins. She was also her professional and very good at explaining the finer details that go into having a storage unit here

Elyza, the manager at public storage, was very thorough and friendly when I required assistance! Would recommend this storage facility to friends and family.

This place is loaded with cockroaches! Absolutely disgusting!

What can I say they rarely clean, and I never observed them sanitize and their elevator barely works but the price for storage keeps going up...

Annie has been extremely attentive to my needs. I've been trying to move from a large unit to a smaller unit but unfortunately nothing was available at the time. she has called me a couple times with options that occurred and was finally able to get me into the unit that is perfect for me. excellent customer service

Thank you Annie for your amazing customer service! The property and building is very clean, it’s obvious after meeting her how much she cares. Thank you for all your help, you went above and beyond!♥️

Annie was a great help today thank you so much for such a great experience and I will definitely be back to get my unit!!! I love the customer service and convo

I recently went to this public storage where Annie was the associate helping me. By far the best experience I've had since renting the last 2 years. She was very knowledgeable personable and had great customer service skills.

Amazing experience, management is top notch. The rental process was a breeze and I feel extremely accommodated!

Annie is best customer service person that I have had with any public storage. I have had 3 other units in the past and all the employees were good, but Annie really goes that extra step to listen and help out. Top shelf employee.

I love Annie...got me out of a pinch! Thank you so much!

Extremely pleased with the customer service provided by Annie. She is always taking the time to help with any issues that may arise... Always keeping the place clean and always with a smile! Thank you!

Beautiful & all new!

Sara your AWESOME! I showed up 10 minutes before closing and Sara was sweet enough to stay a little longer and show me 2 rental units and answer all my questions. Really appreciate all her help and being so kind!! Thank you so much!

I had the best PUBLIC STORAGE experience I ever had at this location .... particularly due to the professionalism of ANNIE. Annie is a sweetheart, quick to help and she has the answers to all questions. I loved her service so much, that I actually drove by two locations that are closer to my house to open a second account with her. ANNIE deserves all the accolades, and this company would be unscrupulous not to give them to her.

David was awesome at customer service. He even showed me how to use the measure app on my iPhone. Excellent experience.

New manager. Very helpful and courteous. Got us exactly what we need.

Great storage units

Clean but easy getting lost inside. Elevator always a challenge

Fees keep going up with out notice.

Annie was great! She helped with what I needed desperately and i love this storage unit! Thank you Annie keep up the great work!

Annie was super helpful! Got us in and out without a hitch. She explained everything and took us through step by step. We will definitely use this facility again. And after making several calls to other storage companies, we chose this one. We had a emergency and needed service quickly. Not many places were available on a Sunday! And the prices were reasonable. Thank you for excellent customer service which is hard to find these days. Annie even took proper safe distancing because of COVID.

The Manager Annie, has been very professional and helpful.

Super expensive poor Custumer service

René was super helpful! Very clean storage facility!! Would definitely rent there again.

Shariah was an Aweome person. She was very helpful and made sure I was able to understand what I was getting and and all out great manager for the property. Thanks Sariah

Sariah was able to get me a storage room in less than 10 min. If you are looking for a quick rent you should try this one on 24th street. Also, I’ve rent many storage places during college and this is by far the best and cleanest. Not even dust on my stuff nor humidity thanks to the damp check they recommended me.

Cindy was so helpful! Above and beyond. And super reasonable rates. :)

Not the one on 19th and Camelback the guy gave me someones elsez stuff on storage treasures when I bought it

The facility is still quite new and nice. AC was good in the middle of AZ summer. The issue is the sales tactics. They advertised on their website $1 for the first month. Great, so I schedule a time to come in. When I get there I am blindsided by fees. You have to pay $24 one time activation. You have to use their locking cores, so another $20. Then they offer insurance on your storage and I declined only to be told they require monthly insurance. So your $1 for the first month is really closer to $65. I despise these sales tactics.

The property manager Rene, was exceptional with her seamless explanations and directions. Not only did she answer all my question but essentially left me with out the need to ask any. Not to mention, spectacular customer service skills.

Recently opened a space here with Sariah. I never thought renting a storage space could be an enjoyable experience but today was shown it cold be just that. She was very knowledgeable and helped find the right space for me! Ho team coffee cat! (The face mask she had on was a cat demanding more coffee...my life in a nutshell)

I was very pleased with the service provided from Sariah. Her friendly demeanor and knowledge of her workspace made my experience quick and easy. Would highly recommend coming here for your storage needs!

Rene keeps this place so clean! And she even brought me a cart from the other end of the property when I was overwhelmed moving things!

Public storage #26688 Thanks Rene for making my life so much easier. You are an asset to Public Storage. Great customer service skills extremely friendly & helpful. We will definitely use your facility again as well as recommend renting from your facility to friends and family.

Rene was awesome 👌 both times I went in she stopped what she was doing to help me🤗 and to explain what options I have to move my items out of storage to my forever home, and also helped scheduled a second storage for more items for my home. Thanks Rene

I have stored my whole house here over the summer and made many trips to this facility. The units are nice and cool inside with lots of vertical room. I have mostly worked with Rene and she is super helpful and friendly. I also feel my items are safe here with all the security. I highly recommend.

Always like seeing the property manager she is friendly and helps me with every issue I have. This facility is clean and always elevator friendly. Thanks for all you do Rene. Highly recommended!!

UPDATE: 8/19/2020 I received a call from the office. They were extremely helpful in resolving the issue. There is an electronic glitch that they are working on. I appreciate the call very much . ORIGINAL COMMENT: Kind of disappointing that this facility doesn't open until 9:30 (even though my card says 9a) on a Saturday, when people are trying to move and want to get an early start. Otherwise, facility is clean and the staff is nice.

Rene is a great helpful individual who takes pride in keeping the units safe, clean and protected. She made the rental process quick, easy and fun. Thank you for everything did I mention we now have 4 units.

Rene was a great help to us yesterday when we had a credit card issue we had to straighten out for our parents, who now live out of state. We have two units at this location, as it is conveniently located for us, one for our elderly parents who recently left the state, but couldn't take all their belongings with them. The staff here has been great, and Rene in particular this time.

Renee is awesome! She has helped me both of my visits, and kept in touch with me regarding questions about my lock. Made using Public Storage a breeze

Rented here about 6 months ago and needed to rent again. Had to come here again because it is the cleanest facility in Phoenix, and Rebe is the property manager and she is an absolute professional and always has a friendly smile thanks again Rene.

Excellent place to keep your stuff in a safe place. It is highly protected by entering the code to your floor where you keep your stuff. The staff is friendly and helpful. Camera is everywhere and you don't have to worry. I rented a 10 x 20. Very clean place and two-way access to the building.

Great customer service!! Sariah was very thorough and diligent!! Spaces are clean and safe! Highly recommend!

I’ve submitted a review a little while ago because of the awesome customer service I received from Rene at this location. I’m writing again because, had rented a 3rd floor storage and part of the ceiling protection was hanging although i voiced my concern to another employee nothing had been done. But when i told Rene she got a ladder and took care of the issue herself, Rene went above and beyond what was required of her. public storage company has a great employee in ‘Rene’

Everybody that sees my storage unit is impressed. It is very clean and organized. It was built just 3 years ago by a different company so its superior than what you might expect. Climate controlled. I just emptied my 25' unit after 3 years. Great facility. Did in mention clean? Manager, René is very helpful.

Great service from the office manager. Very clean facility and easy access.

Rene is a great property manager....and since i ve been renting here she is always. Been helpful an friendly i would recommend this facility to my family an friends.... Thank you for your service... Rene...

My customer service was outstanding.Jacob did a fabulous job and helped me so much. Thank you. I highly recommend going to Jacob.

Am I came into public storage to pay on the storage and mr. Jacob Ashley was a good customer service did an excellent job excellent customer service and very polite

Sariah was amazing. Answered all my questions and gave me the best deal that she could possibly give me.

I was very happy with the service provided by Public Storage. The area is kept clean, I selected the climate control area which will suit my needs after moving from Virginia Beach VA, Rene the manager was awesome she worked with me in getting the correct size storage for all my stuff.

How early can we get in

Renee was awesome and very courteous and helpful...she made sure that we were accommodated to the best of her ability...she kept us hydrated....this was THE best PS experience I have encountered thus far...Renee's experience helpand effort's were genuine and greatly appreciated

Rene was very helpful setting up my unit and explaining everything.

Rene is awesome to work with and helped us out in a tough situation! The facility is brand new, sparkling clean, and in a great location (close to the 51). Very thankful for the team here!

Renee was super helpful with the rental process and it was quick and easy. The unit was clean and the whole place was well maintained. Thank you!

Super friendly customer service Rene' was nice enough to give me some water when I was moving stuff into my storage during the hot summer heat. She was awesome and so far everything at the location is as well!

Great experience. Only used unit for a few months, but getting into and out of my storage rental was quick and painless with the help of Rene and the other front desk staff. Facility is always clean, carts are serviceable and readily available at each entrance. Will use again if needed. Great team, great location, if you have any storage needs they are your go to.

Renee was courteous, professional, and quick. She provided an excellent and efficient customer experience.

Staff are great, most the time there are plenty of carts, might have to go looking for them in one of two places. Using the loading area is the better entrance as the doors open for you. Would be nicer if the ac was a few degrees lower.

Very accommodating and helpful staff. Great experience.

Thank you rene ! You were so helpful and kind! The facility is clean and well kept. Great location

Justin was very courteous, friendly, and made the experience very easy. They were more than willing to help me select the proper size. I will recommend them to anyone needing a storage unit.

Completely incredible customer service and management to match. Facility is secure clean and cool I honestly have not experienced customer service this great. WOW!!!

Your belongings are not safe, do not use this storage facility. We had stored much of our belongings here in between our home sale and purchasing a new home, we had hoped that with all the "security" our possessions would be safe and this is not the case. Around Christmas of 2019 I went in our storage unit to grab our ski and snowboard gear for a big family trip we had planned and they were no where to be found. After consulting photos I had taken of the unit on a previous visit, I realized they were there and now were missing. I then was able to identify more and more items that were missing. I went and spoke with a representative and told her that I believe someone had stole items from my unit. I was actually expecting her to come back and say "are you sure you didn't misplace them or they are buried somewhere else in the unit" and she immediately said "oh no not again"...she described where my unit was and actually knew the general number of my unit. Turns out a few units in the same area had theft. It turns out that someone from another unit climbed over the walls and stole items from neighboring units. This all occurred 3 months earlier!!!!!! At no point did Public Storage attempt to alert any of the neighboring units that there may have been theft in their unit. We filled out the paperwork with Public Storage, filed a police report, filed an insurance claim with our insurance and upon completion of the claim which took a few months reached out to Public Storage to see if they would either cover the difference for what we were out of pocket for our deductible, provide a few months of free rent AS WELL AS notify those in the immediate area of our unit that they may also have been impacted by this thief. We felt they had some responsibility for not properly securing the units and then for not notifying us when the first theft occurred. I got a phone call a few days later from a manager Kristen K. and she started the call, by asking me what I wanted...I politely let her know that I laid it out in the email and why I felt they were partially at fault and should do the right thing. She quickly, got aggressive and told me why Public Storage was at no fault, that there was no theft...even though her employee told me there were 2 thefts she was aware of months earlier and loudly talked over me...to the point I hung up the phone something I may have done twice in my life prior to this. She called back and said we must have got disconnected...I let her know I hung up and that if she wanted to let each of us speak like adults we could continue the call. Ultimately she offered we could move to a similar size unit in another location without a rate increase. That was it...at no point was there any empathy, an "I'm sorry you all are experiencing this, but we cannot cover these costs and here is why..." or any attempt to compensate us or ownership that they should have or could have alerted other customers. This place will not secure your possessions and their customer service is possibly the worst I've experienced.

Very clean, professional, safe and temperature controlled facility in a good area of town. René helped us get set up - she was very friendly, knowledgeable and made everything so easy! So glad I chose this location!

Rene was excellent! Very easy to talk to and explained everything in detail! Facility very clean with elevators carts to handle all your boxes and climate controlled!! Great prices!! Would definitely recommend Public Storage for all your storage needs!!

Always smiles always positive vibes they kept my id for 3 days and didnt even trip n still kept it safe kenze is the best ask for her

Quality service and kindness from Ms. Rene!

A little over a month ago I came to public storage per a referral from a different property. Didn't want to but the place I wanted was full. I reluctantly went there, but to my surprise the woman I met was ms. Rene'. I tell you, this woman greeted me with a wonderful smile. Most all she understood my needs and very attentive. Never felt pessured. Told her I needed something larger, but with what I had she assured me it wasn't necessary . I took her advice and by golly she was spot on. You need more people like this. Because word of mouth goes a long way. A very nice personable woman who assisted me with all my needs. Most of all a true professional. Thank you, Anthony Ayala #1186

amazing service and great location! Rene was super nice and very helpful!

Justin did an excellent job! Thank you for your service. Pat and Kathy

Very good Im Lake 😊

Great service and great location! I’ve been storing at this public storage now for a period of time and have been nothing but pleased. Justin And Rene are both very helpful and are always up keeping the property. Definitely would recommend this Storage facility!

René is super friendly and helpful! Facility is always clean and running well.

Rene was very helpful courteous and knowledgable

Justin was fantastic ! Renting was nice and easy we'll be back

Fantastic fast professional service! Found this place online, promptly received a call to set up a time to come in and tour and got in the same day! Justin helped us through the entire process, walked us through the place, explained everything to us in detail. Would highly recommend this place, thanks Justin!

Very nice, showed the property with ease & was graciously informative! Thank you for your help!

Rene was an amazing help today. She helped me with a security issue, answered my questions and got me a new lock + key. Thank you so much Rene!

Needed a close and affordable storage unit and came across Public Storage nearby and had a great experience. Rene was very helpful and knowledgeable.

Very clean and safe facility, with excellent rates. Rene is also very helpful. Recommended.

Rene helped me with all of my storage problems. She is indeed a great asset to the company and to the assistant of the clients.

It's the best storage place in town in my honest opinion.

René was not only friendly and great at her job but informative and inviting. If you want to store your stuff anywhere and have never done it before then she’s your gal to walk you through all the details in a way that’s fast and easy to absorb. 10/10 would store with these folks again 🙂

Rene was very professional and very nice and explained everything. I would definitely recommend this company to all my friends

Rene was great. Facility was clean, staff was helpful, and cost was reasonable. We got our new unit quickly and Rene gave us all the tips to make it the best storage experience we could have. Parking lot beats the town and country location. This location seems very secure yet easy for customers to access what they need.

Rene was helpful, courteous and a pleasure to deal with. We got the online pricing and got a great deal. Facility is clean and well managed. Thank you Rene for making this easy!

Rene was very helpful! Unit and building looked very clean

Rene was so helpful. She walked me step by step through the process and terms. Took the time to patiently show me 4 units until I decided on one. I would recommend this location. It’s clean and secure and managed very well. Thanks Rene!

Rene was very pleasant to work with and very efficient in getting me set up quickly in a nice clean unit. She was very thorough in her explanation of how everything worked in accessing the unit and billing set up. The facility is very clean and well lit. I highly recommend this location and Rene!

Very friendly staff members, always clean and kept up, easy accessibility to units, and always helpful. Renee is who I mainly dealt with while I was at my storage unit and she was not only professional she was kind and. showed a lot of compassion when I was in the accident and broke my hip and needed to get things done here. She made a hard situation less difficult. She was also very understanding when I fell behind in my rent and was far from abrasive and demanding like some other places I’ve experienced when rent is overdue. Not at any time did I feel uncomfortable due to the situation because of her professionalism and understanding . I highly recommend public storage to anyone who is in need of storing their personal belongings.

Really great clean property. Easy move in. Rene is great!

C'Nai was extremely helpful and I was informative with process. I was able to find a storage unit that fit all my stuff and get some moving item essentials. I would recommend looking online for the best price to lock in low rate! Location was great, clean, right next to biltmore area of Phoenix and decent distance to freeway. Location seemed very secure! Good Luck!

C’Nai was super helpful and friendly, got me squared away quickly and answered all my questions. Thanks!

I have been renting at this location since April of 2019 and will continue to rent at only this location for several reasons. First and foremost amazing customer service is hard to find, Rene the manager at this location truly knows how to make a customer feel appreciated for their business. Rene is constantly going above and beyond to meet my needs and everyone she interacts with. We all know that storage facilities are not known for their customer service and Rene is sole handedly changing that reputation. Second the location of this storage unit couldn’t be anymore convenient, it’s right off the highway and has plenty of room for large deliveries to easily access the premises. Third the quality of this location is above any storage unit I have been to. It’s always clean, safe, and presentable. This storage unit has a standard they keep and you feel that when you rent from this location. You would be lucky to get a unit at this location and rent from Rene at Public Storage as this is a rare find!

C’Nai was so helpful and very knowledgeable! The contract portion was so easy and I would suggest this location anytime!

This was an excellent experience. Cnai took time to explain everything about the property, my unit etc. She is a second to none professional! I am so pleased that I chose this place for my storage needs!

Been renting for a few months at this location. By far one of the cleanest facilities I've been to. The property manager Rene is always very friendly & courteous. I recommend this facility to friends and family.

Rene’ was excellent from the time I reserved the storage unit online, she gave me a courtesy call within 5 minutes. I drove to confirm the size and completed the paperwork. She went above and beyond with great customer service. It was so easy to do business with you Rene’. Thank you!

C'Nai was great!

Great place to store your belongings very friendly property manager , thanks for all your help Rene!

Cnai was extremely helpful and informative.

Would highly recommend this public storage to friends and family great location came from out of state to Arizona with the moving truck and it was almost closing time and property manager Rene went above and beyond to take care of all of my needs I would give her 10 Stars if I could thank you Renee for your great customer service

I had an amazing experience at this public storage location. Not only was the property clean and well maintained, but the customer service was outstanding. René, the employee who helped me, was cheerful and willing to answer any and all my questions. She cared to all my needs with an amazingly friendly attitude. René was also patient with the intake and reassuring throughout the whole process.

Angel was exceptional in providing me information and assistant to me obtaining my storage space. Highly recommend this location

Reene. Was. Very. Nice. And. Helpful.

Easy setup

Rene is a real nice property manager will tell friends to rent here.

Rene was big help thanks for taking my payment at this location

Angel was excellent!! I gave her tons of work to do some she was able to complete and others she wasn’t, but called around seeking peer advice all without an ounce of complaint and kept her beautiful smile! She did everything I asked for and more! A great face for the new location!

Rene is very helpful very charming very understanding this is a good place to rent from haven't had no issues since I've been renting from here I recommend this public storage to other people.

Unbelievable service. Very professional. Working with Rene is like a breath of fresh air. The facility is clean as well. It's a pleasure to recommend Public Storage to my influential friends. FYI My son also has a storage locker here. FIVE STARS!!!

I have just moved into my new place waited longer than was expected and Public Storage has been great with storing my belongings. Always a cheerful property manager Rene and other helpful and friendly staff. Would reccomend to anyone needing a quit clean location . Thanks

It is my first time to use this company for storage. I booked my unit online, and stop by at this location office. Ms. Rene greeted me with her beautiful smile and made my decision absolutely easy. She was extremely helpful and this location is clean, organize and love it. Definitely recommending this location. Thank you.

Mark and Rene gave us excellent service.

Great customer service!! Quick and easy too. Nick was super helpful!!

Nick was great!

Rene (manager) is always quick to help me. She always has a smile on her face and and answers all of my questions and addresses the needs of myself and others

Awesome place for any storage needs!! Go see the Manager Nick, he's very efficient, knowledgeable, and kind!! Thank you Public storage

I've been storing stuff here for a few months and Renee's been pretty nice here nice place good location

Renee took fantastic care of us. The staff is all very friendly. The facility is neat, clean and well organized. Strongly recommended.

Great Customer Service....Rene was attended and kind mannered. Facility was clean and secure...

Great facility. Only used it a month. I arrived early but was still seen. The manager, Rene, was extremely thorough. I just ended my lease and it was also free. The building was climate controlled and the security was quite impressive. I'd be happy to go back if the need arises again.

Thank you Rene! You were such a big help and we appreciate all your efforts- Dryden family

Rene helped us significantly today. She's a rockstar!!!

I secured a unit through public storage today, and had a great experience! I called and immediately received a callback. I came into the storage facility to finalize my booking, and was able to see a few different units. The associate who helped me, Nick, was very patient with my questions and very accommodating! Very happy we chose this location.

Brand new facility. Clean, air-conditioned. Lots of carts available. Renee was super-friendly and also helpful. Only thing I would change is make the entrance door a sliding glass door. Kind of hard to hold it open and wheel your stuff in at the same time.

Excellent facility, secure and well maintained. The customer service is phenomenal, they really go above and beyond to satisfy your storage needs.

Muscular moving men and storage is better

Great

Great place to rent space good location and friendly staff.

Been here for a few months now and from the Beginning, Rene Really Knows How to Manage this facility,Not only is Genuine with Costumers But Kind and She always has a Smile. Very New facility, easy access, and Again i have seen Rene Going around and Making it Sparkle Clean! Been Using Different Facilities For years For my Business,and i give 5 stars to The Facility.

Really CLEAN , very convenient location for me .. Staff is very nice and helpful . I will definitely be recommending Public Storage to friends and family...

Rene was a dream! We tried going to another local storage facility and the gentleman there was so rude we had to leave. We walked in here and Rene was so kind and helpful. She got us all setup with a great unit. Thank you!

Very expensive for poor quality customer service and an unpleasant facility. Does not resolve issues well with customer. Does not call back when they say they are going to, does not call customers for reminders. Facility is kept very warm in the summer.

Kristin aka the manager is a total joke. These people are SCAM ARTISTS. Rene and Nick will treat you like garbage the second you need assistance. Rene made me feel like I was a bother the second I asked a question. She has a very aggressive attitude and thinks she runs the entire Public Storage Corporation. Many people were constantly outside talking about how horrible the units are and how rude Rene Nick and Kristin are. You are better off throwing your things away then using this public storage. I never write reviews but I found it necessary to go out of my way to write this to warn people how horrible it is. The facility is outdated and extremely hot. I would NOT recommend mainly because of the way I was treated.

Seriously Rene the Property Manager has been very accommodating in every way! I am here everyday accessing my unit for my business . Rene and Kristen made sure that I was honored the Promo that I received with the former Company. This facility is less than 2 years old and it is one of the cleanest and up to date facilities that I've rented at . Don't believe the negative reviews by a few customers Who think that its ok, to post reviews and assault professionals and bring a businesses rating down. They deserve 10 stars !!!

Please, stay away from this storage facility. They have the absolute WORST customer service I have ever experienced. It took three hours for Renee to even set up my new account. She was seriously the rudest person I have ever dealt with. Her buddy, Nick, is also a useless addition. They were both talking about previous customers that came in calling them names and cursing up a storm. They are not the only issue though.... their manager Kristin was just as bad. I had an issue with my account so I came in to discuss. She literally laughed in my face and said she had absolutely no power at Public Storage and she “did not care” to listen to me. I was harassed and had my phone blown up by Public Storage claiming I “stole” a lock that I had PURCHASED at Public Storage at the time of my account set up. Renee literally forced us to buy the lock and said she would not let us rent the unit if we did not buy the lock from her. They are the ultimate scammers. They will do anything for an extra dollar on their commission check. The storage units themself are extremely dusty and gross. They claim to have air but it was well over 100 degrees in the halls and the elevator. Not to mention the elevator is broken and you will have to wait 20 minutes for it to even come to you. Every negative review on here is right. Renee, Nick and Kristin put a horrible image on Public Storage. Your belongings are safer outside in the middle of the road. BEWARE!!!!

This public storage is HORRIBLE... let me start off by saying the staff are the rudest people I have ever communicated with. The “manager” Kristen is by far the worst manager I have ever had to speak to in any facility. I hope nobody has to deal with Rene, the Public Storage know it all. These people should not have the opportunity to be employed. Avoid this location AT ALL COST. Kristen, Rene and Nick, you all have been HORRIBLE.

Great Place with easy access and great prices. Rene, the manager, is a consummate professional. She knows how to run the business, what makes sense for the customer, and is friendly and easy to work with. One-stop shop with sturdy boxes and packing supplies.

Very clean place , both office works are vary nice and easy to deal with .