Public Storage Self-Storage Units at 669 W Union Hills Dr, Phoenix, AZ

Been a customer for 10 years and all they do is keep raising the rates. They say you have a chance to win on auto pay $1,000 but in ten years I have not won. So good luck everyone with that. I guess after reading this review they decided to help me out and lower my payment. It was really nice of them to do that.

Melissa was very pleasant and thorough. The process was super fast and easy. Thank you I appreciate your help

Melissa was awesome she took care of all my issues !!!!!!!!

Melissa was very lovely and very fast she got me in and out with no wait. Was very happy

After dealing with the BIGGEAT headache of my own design, Melissa was the absolute GOAT. I would be in shambles and buried in fees if it wasn’t for her

Melissa was very helpful

Melissa was awesome. Very courteous and professional.

Melissa was a "Life" saver! I rented the wrong type of unit, and she helped me through the whole process of getting the correct unit needed. This was all on moving day. I so appreciate her assistance!!! Smooth sailing with her even though she is a Dodger fan GO Diamondbacks!!!!!!

MELISSA WAS A GREAT HELP!

Good place. Nice employees. Prices are a bit high though.

The area was clean and well lit . Pretty much a great experience . One suggestion, a trash can or two wouldn't hurt .

Melissa was very helpful !

I rented a unit at sixth Avenue and Union Hills and Rosie was wonderful there. I started on the Internet and found what I needed and then finished with Rosie. The only thing that I would say you need to call ahead is to find out if it’s climate control because they have both and the Internet doesn’t tell you whether the one you pick is climate control or not but I will say that Rosie was so helpful and so polite and nice to deal with, you couldn’t ask for a nicer person to work with

The whole team was amazing and made the process go smoothly! Two employees showed me the unit I rented and showed me how to use the app as well! Wonderful service and staff 👌🏽

Melissa and Eric were extremely helpful and walked me through how to N use the app too, for easier access and account information! Very happy with my experience here ❤

Melissa and Eric were very helpful

On the website, offered a dollar for first month rent, but went through the whole process. MS said there's no dollar on that unit. Basic basin switch total against the law practice.. the only reason why you got a star is cause I have to give you one

Lousy employees can't use restroom unless your an A renter was told to go to circle k just ridiculous place is a joke

Absolutely terrible. Had my unit broken into with half my items stolen . There is no video footage or anyone willing to help ! Basically told “ not our problem “ horrible horrible experience

Damien was amazing! Thank you

Damien & Melissa have been so helpful with my customer service needs, I greatly appreciate the staff here!

Melissa demonstrates outstanding professionalism, patience and client care. Along with her extremely pleasant smile, her clear and concise explanation of policy/procedure made for a seamless transaction. I am SO GLAD my reservations at three other locations did not work out and I was able to rent at the originally selected location: Melissa's Place. 🤗🙏🤗

Horrible company. Had a 60k boat stolen from a location in Phoenix. Never got any information about who took it. They claim the cameras were not working on part of the property. Left dozens of voice mails for the district manger and still 3-months later not a single response back. Police did what they could, but no cooperation from management or the corporate office. Can’t get calls back and half the time the doors are locked and there is some poor excuse why they are not there. Make sure you have insurance as you may need to use it. They take zero responsibility. It was a shocking and horrible experience.

Wow, what am awesome experience. Kathy was amazing, friendly, very helpful, and made the renting process enjoyable. The place is spotless. Very impressed what the whole experience

Absolutely the worst. The 800 reservation number blatantly lied and when I arrived with the truck full of things moving to storage space not only did I learned the price was different with the representation of a free lock and air conditioning unit was totally false. A telephone Life storage from the parking lot and I was able to get an air conditioning unit $20 per month less expensive in a much cleaner and nicer facility.

Can in to find a storage for my belongings. Melissa and Robert did a amazing job helping me find a storage in a decent amount of time .Very positive people . Not that it matter but they also have a very funny sense of humor .

I had a really good experience with the rental of storage space with the service of Melissa and John and Melody I believe they make the experience good.

Mellisa’s professionalism, hard work, and customer service went above and beyond my expectations. Promote her immediately!

Nobody is working here today. Office is closed. No hours posted. There are some serious security issues and nobody here to speak to.

Making a reservation was super easy, Melissa was so knowledgeable and friendly! Thank you Melissa and Damien

Melissa was very helpful helped me get into the right size unit. Thank you Melissa

Melissa is awesome 🤩

Came to visit this location and was helped out by Melissa, 10/10

Waited 30 minutes for someone to come into the office so I could move out on my set date. No one showed and no one on property to help

Melissa and Kaila were not only 2 of the nicest and pleasant people I've met in some time, They were also extremely knowledgeable and professional in describing options and helping me with my choices . I wouldn't hesitate in recommending this facility To anyone who needs to storage. Thanks again, William Schumacher

What a joy to have met Isaac Varela! From the moment you meet Isaac, you can tell that he cares about his customers and his job. Which he loves I was told. Be has some if the best customer service that we have received in quite a long time. You just don't hear, see, ir receive it anymore. It used to be the first thing that people would speak to each other about. If anone could give this young man a phone call and tell him "job well done" and you made a customer very happy with her service! Thank you and sorry for the length of my post just thought it should be known that there are young men out there that are polite and helpful.

Nicole was amazing!! When no-one else would help or return my calls...Nicole returned my call promptly and addressed my issue on the spot! Can't say enough. Thank you, Nicole! Been renting here for 20+ years and this is the best service I've gotten.

i just needed to share how Nicole did a great job at serving me customer service for my father who has a storage unit there. i go to the one on cave creek , and i had to go down to 7th ave because no one is ever in the office. She helped me every possible way she could. she went out of her way to make sure we were happy! Thank you Nicole!

I was there before they opened. Kody was there waiting for the manager to open the store and I was having trouble getting through the gate. He walked me through downloading the app, showed me how easy it is to use and I got in to my unit. Thank you Kody!!! Great helpful employee!!

Very clean property , Nicole was very nice , and very helpful with everything I needed and answered all my questions.

Ashley has amazing customer service

Susan with Public Storage, 669 West Union Hills facility was EXTREMELY professional, friendly, kind, caring, knowledgeable, and courteous. She went out of her way to provide the highest level of customer service imaginable. In a day and age when quality customer service is rare, Susan exemplifies what true customer service, by definition, is meant to be. Keep up the good work Susan.

Jennar was very helpful would refer this location for all your storage needs

JennR was vey helpful with helping me set up the public storage app. It will make my life easier.

I can’t begin to elaborate the fact that this is THE BEST storage unit I have ever done business with. Jenn R is such a doll. Not only is her customer service on point; she really cares for her clients beyond compare. No matter the issue, Jenn R and the whole staff of public storage will make sure you will leave happy and feel comfortable with you things in their hands. Trust me, you won’t be disappointed. Even if I move to Prescott or Buckeye, I refuse to leave or change storage units only because I know for a fact my valuables are in good hands. Thanks for being so amazing!!!!! You guys are the bomb!!!!!

Jen was very friendly and helpful.

JennR was amazing and help me find the perfect solutions for my needs.

Great experience!! Found the tape and boxes here to pack boxes.

JennR has been very helpful. I was amazed with her customer service and knowledge. Hard to find good help these days!!!

JennR was very helpful setting up my account and confirming the dates wanted. Jennifer thing very smooth and easy to join.

Jenn is so helpful. Walked me through their app. So easy to make payments. Also easier with gate code

Very clean plave and friendly services

Last week I was able to get a unit and Susan was extremely helpful and one of the nicest people I've come across in a while. Thank you soo much.

Very nice place love the customer service 👌 Thank you !!!

Is looking for a place to store some items I picked this location. people were very nice very helpful. The facility is top level and the staff fantastic..

I had great experience with JennR. Havent had great customer service in a long time. Hands down to your employee. She listened to what were needing. Made moving a lot easier then i thought.

Manager Jenn was amazing. She gave us great customer services. Property was clean and nice

JennR is the best

JennR was amazing with her customer service. It was easy to get storage. I was very impressed with the service

Jeremy was great

Susan had her first rental with me. She was so polite and helpful. I would recommend her for anyone. Thank you so much Susan for making this experience easy and non stressful.

Jenn R was very nice and the property was clean

What a blessing to have met Jenn. We needed a storage at the last min. Our house we thought we were getting fell through. She was friendly and helpful finding the right size. Thanks for making today easy

This review is specifically for the property manager JennR because we store our belongings at a different location. Jenn has actually helped with challenges with our account twice now! She is friendly, obviously cares about her property and her customers and very willing - and able - to help! Kudos to Jenn - she should get a big raise! Thanks Jenn!

I would highly recommend this facility! Great location, price and the service was excellent. In the middle of my chaos of moving Jenn was amazing! She reached out to me to assist with my reservaiton and move in. She was friendly and extremely helpful, giving me options and allowing me to set up my move in date to meet my needs. Her service and follow up made it the best customer experiece I have had in a long time!! After working with Jenn over the phone, I had to make a point to go into the office and meet her to thank her for all of her help. Jenn is even more friendly and welcoming in person! Thank you so much for all of your help Jenn! You truly helped me out when I was in a rough situaiton and made it better!

JennR she was so friendly. I felt that she was very helpful. Happy with the service

Jenn was helpful

Jenn has amazing customer service. She was friendly and helpful. Thanks for making this easy to rent a space

JennR was helpful and pleasants. Property was clean

Jen was amazing. She helped me find the right size. She took the time to help with a friendly smile.!!

Jenn was great and friendly

Ablsolutly great and professional service, completely honest and great rates. Facilities made me feel safe with leaving my belongings here :)

I need a little help when I first moved in. I went to the office and JennR was friendly and helpful

JennR was really friendly. She helped me with all my questions. Thanks for a great employee

jennr was so help in this time of need. i was needing a space and fast. she was helpfully.

JennR been very helpful. We did erental. We had questions and she was so nice and friendly.

JennR has great customer service skills. Helpful information and friendly smile

Jennr was friendly and very helpful

Everyone that works here is awesome!

JennR was great. She was completely full. She took my number. When the size unit I needed she called me ASAP. She is awesome!!

Jenn was fantastic with her customer service and helpful advice. She is a keeper as a worker

JennR was so understanding and helpful. Great customer service

Great services and clean place

Tj and Laurie just so u know my mom died thx for lieing and being untrustworthy I would never recommend your places to anybody go to everest self storage they are the best oh and buy the way you can't put bills into collection s when selling people s property

Love this location in a large part because of JennS! She has been amazing, answered and assisted me since day one. Always so happy to help. She makes the whole experience go so smoothly .

Jenn R gave me fast and friendly services

JennR was one of the best that I have had for customer service. She is a10 stars in my book

This lady Jenn was so super nice. I am glad I came to this location. Yes there is other locations and some are pretty close to each other. Greats custom service goes a long way!!

Jenn was great. I got there before they open. She opened the door and helped with great customer service

Very professional staff

Came in to get storage. She asked questions to help us with the right size. Thank you for the great customer services

What a great experience. Jennr has great customer service and is friendly. Thanks for making my move in easy.

I live out of state. JennR was so helpful. She help me do the erental a head of time. I got here and it was all set up and ready to go. She was friendly and kind. You have a gem working for you!!

JennR is amazing!! Thanks for the great services

Absolutely fantastic place! Jenn R. is a fantastic saleswoman with a great personality. She made the experience a breeze and made us feel comfortable with choosing this location. We appreciate and look forward to using our storage unit.

Jeremy was amazing and did an outstanding job. I will definitely recommend a friend.

Jenn...... Is the bomb and has worked mircles for me. Thanks for you great customer service.

Jennr was very respectful, Easy to work it Best public storage I’ve been too

JennR is always willing to help and gives great customer service. Glad that you got a great manager for this property

Came here to get a storage with my mom and dad. Jennr was friendly and helpful. My dad had tons of questions and she answered everything with confidence and a smile.

Prices get raised yearly by about $25 per month

Jenn gave great customer service. Thanks for information and making it easy

Jennr was absolutely AMAZING!! Very professional and knowledgeable about system and offered discount and other options to save money! I definitely recommend everyone to come here and store your stuff! Oh and everything is online and it’s simple and safe!!

Jenne was amazing!! She was super helpful and every recommended a much better unit for me. The store was clean and she is super friendly!

She was friendly and helpful.

I want to give JenR a shot out for great customer service. Come to find out she was working at the store I rent from. I called her back and she was still willing to help me with my account.

I had the best customer service. I speak very little eñglisj. She went slow speaking. She was friñdly.

Jennar was great. Great friendly services

Jenar, Was great. Always smiling, friendly service.

Jennr was so helpful. She made a call for another store to make sure my space worked out for me. I told her I was looking for a parking spot. She found me one and sent me a link to do erental . Easy and simple. Thanks for your great customer services

Jen R was great!

JennR was friendly and helpful

Jenn R was supper helpful and communicative with me. She helped me choose a unit that would work well and helped me find a good deal. A pleasure to work with her. The facilities are clean and it smells oddly nice.

JennR went way out of here way to help me today. I needed a space that she didn't have and she searched around and found me the best deal. I couldn't not of asked for better customer service. Thank You

JennR was amazing very helpful friendly and knowledgeable. I would recommend this location to anyone and everyone.

Jeremy was top notch and recomend 100%

Jenn R was kind and easy to work with on getting my storage needs. Thanks for great customer services.

JennR was amazing. Went to her store at the last min. She didn’t have any promotion. She helped us find one and the walked us through the erental. This saved us time and could start before they open tomorrow. She is a keeper

Jeremy treated us with exceptional service

JennR gave me amazing service. I was happy to find a parking spot.

Jeremy was really helpful and informative with what they had to offer and had a good price!

I called and JennR helped me with questions I had about storage. She help me fine the best deal. Thanks for the help

Jennr did an amazing job with notifying me in a timely manner about a water damage incident that occurred at the storage facility. There was no damage, but I really appreciated her proactively reaching out.

JennR was friendly and has great customer service. Thanks for your help today

Thanks for the great customer service. It was fast and painless thank Jenn r

Jeremy rocked it

Quick easy, amd informative during rental process.

Good place I came to do some work and they were very helpful

I stopped by to get a space. She was helpful and friendly. Great lady you have working for you

JennR gave me great customer service. I had a few questions about transfer and she explained it so easy. Thanks

Great service from Jennr!

I stopped in on 5/26 I didnt rent a unit but the staff was very helpful and great customer service. Highly recommend. UPDATE: Went back to this property yesterday due to the great service I received a year ago when I was looking. Was not disappointed. Jenn R was great and happy I choose to go back to this property to rent. Highly recommend

Jennr and Linda were very customer. They helped with every questions i had. Thanks for making my morning easier

Thanks TJ!!! Thanks Linda, awesome service

Jenn has been very helpful. Thanks for the service

JennR was great and friendly

Really great service.

JennR has been only at this store for a few months. She is amazing on how she can remember me. I come in every month to make my payments. She greats me with a smile and ask how i am doing. You should keep her here!!

JennR was/ is excellent to work with. She made renting a pleasurable experience. Easy / sign up, / contract and rent a space -(Simple and fast). Her other assistant was equally as helpful when Jennr was not there.. What a fantastic team! Thank you for all your kind -after hour assistance..Great location and friendly staff.

Eric made it easier for me to go thru rental transaction. He asked me if I have any question during rental. Price is great and very friendly people.

I experienced excellent customer service with Jenn R. She definitely earns 5 Stars. Thank you. Ann & Lonnie Hovde

What a great place. All my questions were answered thoroughly. Great customer service. Quick and efficient. Clean and easy to maneuver property. Great job.

Location is great. Property is always clean and staff is friendly and helpful. It's great to deal with people who are so willing to listen and help. JennR made the entire process easy. She answered all my questions and handled my concerns.

Clean facilities and a great location. The staff are very helpful. Jennifer in particular was very friendly and answered all of my questions regarding terms and what is expected regarding the lease. I had been looking at different facilities and always felt pressured to sign right away without explaining all of the details. This was the most pleasant experience of all of them. Very knowledgeable and easy going.

how much to store a trailer

After 2 months finally got a hold of someone to close out unit. However has to be done today, after no answer for weeks until day of their deadline. In isolation orders with possible positive covid, they still refuse to do anything online, must go into store. Guess besides poor customer service they also don’t care about their employees well beings or forcing us to violate our self isolation per hospital regulations.

HORRIBLE LOCATION. REFUSE TO HELP DURING Pandemic. I am single mom of 4 and can only pay 1 unit of 2 right now. This location refuses to help with a settle deal to close out unit. Want over $500 right now or will be suctioning off my item. Schools and daycares and my work is closed. Trying to pay rent to live during this time and these people want to horrible during a world crisis. Go to extra space. My experience with these people from day 1 has been crap and poor customer service all the way around.

I can't tell you how amazing my interaction with Jennr was today. It was the best customer service I can remember recieving. She was friendly, talkative, and more than willing to help with any questions or comments I had, and sealed the deal with me doing business there. Keep it up, Jennr! I would recommend Public Storage to all my friends and family, 10 out of 10. They care about their people, their people care about their customers, and it definitely shows in everything they do. Keep up the awesome work, Jennr!

Cinthia was great!!

Cynthia was very helpful and got me in my new storage unit quickly. My boyfriend also has a unit here and is happy as well.

Cinthia and robert helped me out so much!

Has great customer service

The is great I would recommend any and everyone to come here great help and a great person

Tj is extremely helpful when I come in to pay my bill. Great guy!!

Great customer service from Laurie!

They are always accommodating to personal needs. Laurie was helpful and T.J. is informative.

The was extremely helpful! Love the property

Laurie was great. Very nice. Very helpful.

Great services!! Laurie was amazing !

Tj was wonderful he needs a raise

Laurie was awesome and funny. Helped with all our needs when I came in...

Laurie was super helpful and concise!

Wow! Thank you for all your help Laurie you made the process very smooth and were so welcoming. Thank you once again!

Staff is super friendly and storage unit is amazing. Tj, Adrian, Laurie have been super helpful and informative 10/10 would recommend

Tj was extremely helpful and knowledgeable, thank you so much!!

TJ was extremely helpful thank you for quick service

Tj showed me around the facility, very clean and tidy, he was nice and professional as well

GOOD

Nice guys

TJ was amazing, quickly got me set up and glad I chose this location.

Laurie and Tj were great and the customer service was amazing I reserved a unit and unfortunately the size I needed was rented before I came in to rent it. Laurie went above the level needed and got me a bigger unit for the same price I was quoted

Tj is amazing

Lorie was great customer service was very helpful!

TJ was extremely helpful & knowledgeable.

T.K. was extremely helpful and knowledgeable

TJ was very helpful and attentive when getting us settled into our new unit.

TJ was great helped out with all our questions and great customer service

The was very helpful and personable!!!

Lori was awesome! I’m happy with our climate controlled unit & the overall condition of their facility!

TJ was awesome, helpful and I couldn't be happier with his help!!

Quick and professional! Pleasure to rent from.

TJ was very knowledgeable and helpful.

Tj was extremely quick and helpful! Great job

Lynn is great! Despite this, when I went to end my account, the person behind the counter without even looking up my account said I owe 50 dollars even though my account was current and hadn’t hit the renewal date yet. Maybe look up a persons account prior to saying they owe you money. Just common sense, you know

Laurie was the best.. Love her spirit..she rock!!!

Lori is an outstanding employee.Keeping units safe and secure. She went above and beyond regular duties to help us. Thank again Lori! This facility will be highly recommended!!

Laurie did an amazing job. Helped with everything I needed. She went over and beyond

Great service laurie!! Thank you!!! T.J was an absolute gas, soooo funny Thank you both for good service.

Got a unit which turned out to be to small. I reserved another unit within a week to complete my move. Spoke with Lori and her district “manager” who would not allow me to use another promo. Terrible customer service non accommodating and provide zero professional moving unit rental needs. Any other storage place would have been better

Tj was extremely efficient and helpful!

They were very helpful and caring to my needs

I helped my girlfriend move into the storage. Laurie was very polite and helpful in helping my girlfriend and also went out if her way to help after closing time.

TJ was super helpful, and very efficient. Set me up quickly and had me ready to go after the person before me. Highly recommend!

I just want to say I have never had anyone so nice and helpful for any type of business I have ever delt with. Laurie from public storage really is the lady you want to see when it comes to taking care of your storage needs. She will go above and beyond her responsibility for her job. Make sure you deal with Laurie though the rest are not so nice and helpful.

I am so amazed at the people at Public Storage on 669 W. Union Hills.! They are friendly and professional, and incredibly supportive and understanding with any situation you may find yourself in. The District Manager Robert is a pro and runs a great ship, and I imagine the entire district is run that way. In the front, Lori, who handled our situation was so kind and knowledgeable of all the details. Wonderful customer service! We highly recommend Public Storage for any and all your storage needs. Especially this location!

Tj was extremely helpful

Very friendly and helpful.Lori at the service desk was great

Tj was exceptional and service was awesome!!! Will highly recommend

TJ was extra helpful!! He really went above & beyond what I was expecting!

Lynn was extremely pleasant and very detailed. She explained all the requirements for insurance, auto pay, access hours and information pertaining to my needs. The unit was very clean and fits my needs. looking forward to taking advantage of the facility

TJ was awesome!!!

Very helpful. Easy to work with.

We have been in the process of packing to move within the Phoenix Metro area since April, and this conveniently located Public Storage has been so helpful. We purchased many boxes and supplies from them along the way and also rented two units to store our belongings until the purchase of the new house closes. The staff is always so friendly, Laurie especially. She has gone above and beyond to be helpful through this process.

Great customer service

Management let a stranger pay my bill and go into my unit. This stranger stole everything in the unit and now corporate won't even respond to us. Our whole life was in that unit. Sick of these big companies ignoring the people they wrong.

Very nice employees!

At first entry I started off irritated, that lasted 2 seconds. I set a reservation for 9am, didnt get a call to change it. They were having a district meeting. The DM excused TJ to assist me. He was very apologetic and thorough, the process was quick and easy. The best part was the team and meeting was very entertaining, it's a group of good wholesome people.

Great Service!

Jennifer was awesome! She was friendly and showed great customer service She was super helpful by answering all of my questions. She didn't make me feel rushed when looking at the unit. I really appreciated her go above and beyond attitude.

I came to this location in need of an outdoor parking/storage spot for my trailer. I had just driven in from a 4 day road trip and was running close to their store closing time. Eric behind the counter patiently waited for me and stayed after hours to complete my reservation and get my account set up. He even had a call into the district manager to make sure all was well. Eric was personal, professional and beyond helpful to me. Even after I had parked my trailer and was sorting through things, Eric walked out back to make sure I was all set before he left. If I could give 6 stars I would. Thank you!

Eric was very helpful. He was Informative, engaging and comprehensive in his explanations. Came away completely satisfied having experienced excellent customer service. Also very reasonable prices when compared with some of the competition.

slow on the draw. not as helpful as most. clean facility. nice area.

One Word..... **** TJ ******, Thank You!!! My Brother, My Dad , My Kids and this very Stressed out Big Sister greatly appreciate your above and beyond compassion , patience, humor... etc. I honestly couldn't say enough nice words to sum up MR. TJ. Keep raking up those positive Karma points and your future will be as beautiful as you are to all of us that have crossed your path.

TJ is most helpful and thorough. Made sure that I had everything I needed. Even had the movers check out the space wasn't too big. Thank you!

How incredible are Tj and Robert?! Stayed late and were really accommodating. Thanks guys.

Impeccable, well maintained, Laurie manager on site was polite, patient and very helpful. Great location excellent service.

Super helpful & knowledgeable!!! Made it simple & easy..👌

My experience with this location was very pleasing. Sarah T. was every helpful and I didn’t have have to answer many questions. She is on top of her game. Also she has a pleasant attitude to go with her smile.

Insufficient security. They picked my lock and stole valuable items making it look like it was never opened. Found one item at the pawn shop at 19th avenue and Bell rd.

Eric, was very helpful. He asked all the right question and very polite.

Very friendly great service

Too expensive, not consistent pricing. One person pays 200. For a locker that another pays 300.00

The property manager, TJ, was extremely organized and professional. The service was excellent when I rented my unit.

I just recently stopped in to check out a storage unit and have to say I found my expericence here excellent! Robert was the gentleman who assisted me, he was very courteous, knew what he was talking about, and helped me achieve what I was looking for! 😊

Robert assisted me today. I have rented many storage units over the last 20 years and I have a lifetime of customer service experience and Robert was one of those people who are offered jobs on the spot by business owners. He went way beyond the required and performed EXCEPTIONAL service. I’m glad I chose this location today for my storage needs. Thank you Robert!

The manager in the office ty had great service I didn’t end up buying a space but her certainly gave me a great idea of what size I needed and how to store I will definitely be storing with public storage in the next week or so thanks ty! :)

Awesome service. Thanks!!!

Gate code works some time. Little parking to load and unload. Out dated building. Air cooling means a swamp cooler. Pay a little more and you could get a lot more.

Dave was very helpful when I came in today. I will be coming here in the future.

Very easy to sign up for online. Nice place. Easy to get to. Next to i 17

The manager Michael at Union Hills Public Storage is incredibly kind and professional. He is a great asset to the company and made me feel extremely welcome. I truly appreciate his kindness and courtesy. - Melanie

Decent storage place

Had some issues with a reservation being taken away but after leaving a negative review I was contacted the very next business day by Robert the district manager who was promptly able to resolve my issue and get me set up for the process originally reserved. As I tell my child making a mistake is never good but resolving it this quickly is more than most companies will do so I highly recommend this location and company as a whole. THANKS ROBERT!

TJ did a great job, he was extremely helpful, he was very friendly and professional, he took the time to explain and answer all my questions, I will definitely recommend TJ and public storage to my all family and friends.

David was very helpful the day I came in to purchase extra boxes and some moving supplies.

Cool place 👍😎

I got a good deal on a storage unit here. The grounds can be a little littered. It the staff is always friendly and I never feel unsafe. It is conveniently located and always well lit.

I went to get a unit, the process was easy, efficient, and fast. Brianna was great and made this so simple!

Nice mangement. Keeps the place very clean. My company has been a customer for many years!

Mike made the experience quick and saved me money! Great customer service and clean facility.

Great Place , Reasonable Prices

What sizes and prices are the small unit

You store your stuffs there.

Mike and Amanda are great. They are professional, friendly and helpful. Highly recommend this location if you have storage needs.

Calvin was awesome and very professional! Made this a great experience!

Micheal was so wonderful I got in and got out thank you so much....!!!!!

I park my vehicle here to go to work. I left my phone in my car ceiling. Management keep it for me and returned it. I'm very grateful for their honesty and integrity. Thank you.

Great experience bailing me out when my business was in a pinch Worked with several people and each one was professional, helpful and took care of me and my team.

Storage

the man that was there today I spoke with him was very nice and helpful... I would definitely be recommending this place for all my friends and family in the future.. Thanks again Mr.Calvin

how much for 10 x 10

Clean area, helpful service, and very friendly.

Michael was very informative about his units and cost!! 7th Ave and Union Hills Dr

Really impressed, the 5×10 unitnis HUGE! Staff is super friendly, prompt, helpful & knowledgeable. Thanks Mike!!

Secure clean facility with great customer service Dave was awesome

Convenient location. Good move in deals.

Michael was such great help!

Mike is an amazing rmployee of the company! Thx mike

Mike has been a great help to me with any issues I've had, I would definitely recommend this place due to his customer service. Great job, Mike! Very professional!

Why everytime I come here st open hrs the doors are ALWAYS LOCKED AND NO ONE EVER SHOWS UP???

Great staff! Exactly what you'd expect from a great storage facility.

Too many fees

I have been renting a 10x10 for almost two years from Public Storage at 7th Ave & Union Hills. I was one (1) month late with my payment. They had already cut off my lock , and were going to auction it off.....after 33 days. I paid the past and current bill , and they gave me a new lock.....Watch you payments!! Do NOT be late.

great location, maintenance is good. Clean & conveniently close..

After reading reviews I was very nervous going in and expected lots of additional fees, ie insurance, lock, etc. I made my reservation online to save time. Got a phone call within minutes confirming my reservation. Went in the following in day to complete my reservation and Michael was extremely helpful and friendly. To my surprise, he was able to get my a lower rate. Saved me almost $100. I got a drive-up 10x10 outdoor non-climate controlled unit which was very clean, and much cooler than I expected because it has good insulation. I highly recommend Public Storage and plan to use them again for future needs.

Hi, I was helping a friend search for temporary storage. I spoke to Mike at this facility, he was friendly, and knowledgeable.

Michael was very friendly and explained everything well. I am very comfortable storing my things here! Very nice, clean, safe facility.

This is one place that I have not worried about my things being stolen. I have had my storage unit here for over 5 years and I have never worried about my payments, my storage unit, for the safety of my things. I'm very glad that my things are kept here I would never go to another place.

Connie is great!

They advertise a $1 move in and once you sign up they tack on a $25 administration fee. Then once you get to the location to set up the account they are like car salesmen. The lock to the unit was $20 and they get irratated when you want to use your own lock. insurance on the unit is mandatory and they have a list of stipulations if you want to use your own insurance. Deceitful. Misleading. Sleezy.

Dave is fantastic to work with!!!

Celeste is super awesome and great at her job very fast too i,m very happy i got this storage today. Thank you.

Too expensive, just kept raising the price. People who work there are very nice

I've had a unit here for over a year, I live over 2hrs away from my unit and there is probably over a hundred storage companies between my storage and home, I will deal with the distance because I wouldn't even have things to put in a storage unit if it was not for Reni the property manager at this facility ✴️✴️✴️✴️✴️✴️ She is a 10 on my scale!!! Thanks for all you have done and for all do..

Best service on storing and service. Very helpful representatives, if doubtful look for Ren'e. She helped us out alot on keeping the premise clean and secured. Would ask for this place service again.

Indoor air conditioned unit is nice! code activated at the entrance as well as the unit itself.

Rene, the property manager, was extremely helpful and informative and even stated after hours to finish helping us! Thx Rene!

Excellent CS from Dave

Rene helped us get our storage unit and was extremely helpful. She showed us our unit, gate code, and lock and we were "ready to go". Really useful info and help when needing additional storage

Rene was great! She made sure I rented the right sized unit for what I have, and provided me the best price available to me. Highly recommended!

Love it !!!

Hours I can access unit

Ok

Very helpful staff..they even give you credit for returning boxes you bought and didn't end up using..good deal!

The management was awesome, and property was super clean

Rene', who is the property manager of this location was great. After I accessed this location online to reserve my storage unit, I received a phone call within 48 hours and was able to make an appointment. She was very thorough in her description of the process and layout of the property and was sensitive to my needs. By reviewing what furniture needed to be stored, she was able to confirm that I had chose the right unit. I also had bought some boxes and she helped me take them to my car, even though she was the only one in the office that day. I appreciate the wonderful customer service!!

Renee is very helpful and friendly. I would recommend

One of my biggest regrets in the last 3 months has been choosing to use Public Storage to store my property. Unhelpful front desk, numerous mistakes, 800 number is generally useless, billing issues, lack of response. For being a "put stuff in a storage unit and pay your bills", this is been an entirely terrible process with them.

The property manager, Renee, went above and beyond to help us get into a unit. She is the best. She is very personable and friendly. Her customer service skills are outstanding. The location is perfect and convenient. The facility is clean and maintained. I would definitely recommend this facility.

Staff is great here! I started renting a unit here a couple weeks ago and quickly learned I needed a different size. I worked with Jacqueline on both visits and on this second visit, she remembered who I was and spent a lot of time with me crunching numbers to help me decide which option was best. Jacqueline was very helpful and I really appreciate the time she spent with me going over all the details. The staff at this location is friendly and helpful which makes a "moving" situation less stressful. Their units are clean, easy to access, and prices are very reasonable. I would recommend this location.

Just rented a unit at this facility and was very happy with the location, also looking for a great deal on a larger unit hoping that I could get my 1st months rent for a dollar so I was impressed with how knowledgeable and professional the property mgr , Rene was after I told her what I was storing, she found the best size with my 1st months rent for $1. And didnt have to go elsewhere to find boxes , they have great deals on their own merchandise. Very clean facility and very nice property mgr!! I would reccomend my friends and family to store at this location. Great customer service!! Thank you Rene

The staff was very friendly and answered all my questions both knowledgeably and politely. The facility is clean and security protocols followed. I would definitely recommend this business to others.

Sergio is a good guy can't believe my storage price increased from $265 $274 after tax to $287 $307.78 after tax. I've already dumped a G in that place

No comment

Rene' was so thoughtful and helpful with everything.

Very quick and easy unload I be back in a few weeks to do it again

Jacqueline was a huge help, she was able to get us in the right size storage unit, able to answer all our questions, and was able to get us the best price she could. She is awesome at her job and it was a very successful and easy visit.

Rene the property manager is awesome! She does whatever it takes to take care of the customer.

rene was very helpful and even tried to save me money! thank you!

This place is great very professional friendly

I have been a customer at this particular facility going on two years...As expected, the economy has increase as well. I have considered looking into a less expensive way of storing my belongings. However, due to the polite, friendly, and warm personality of the property manager (Rene), I know her gift toward customer service would be hard to find and/or duplicated by anyone! I GUARANTEE the success of that particular business is due to the efforts of Rene and I'm sure I would have went else where if she was not part of that program... Thanks Rene you are appreciated!

This Public Storage facility is undoubtedly the cleanest and most organized of anyplace I've stored my belongings. I'm certain that it stays that way due to the outstanding efforts of Rene, the property manager. She is always polite and helpful and does so with an engaging smile that gives one the sense that there isn't a problem she can't handle! Her attitude and approach to customer service are the key to this 5 star review.

Facility is great

Dave is awesome! He knew the right size of storage I needed . I actually picked one that was going to be to small . Easy access, definitely will use again! you can also pick how many months you want .

Rene was wonderful. She was very helpful and kind

Rene is very professional and so helpful during my registration. I would recommend this location every time.

Wonderful service from Rene the office manager!!!! Quick and easy process....

DO NOT PUT YOUR THINGS IN STORAGE HERE. THE DISTRICT MANAGER SOLD EVERYTHING I OWN RIGHT OUT FROM UNDERNEATH ME. I WAS NOT LATE. NEVER CONTACTED. I MOVED OUT OF STATE AND HE KNEW I COULD NOT MAKE IT BACK BEFORE HE STOLE MY PROPERTY. MY WHOLE LIFE IS GONE. I HAVE FILED CRIMINAL CHARGES WITH THE STATE.

Wonderful customer service - Dave assisted me with all my questions and concerns as well as offered advice that was beneficial to my storage needs. I used Public storage in the past and have always have the same wonderful customer service. I love this place for its Cleanliness, convenient locations and best of all Top Notch Customer service. Thank You

Rene was extremely helpful. She made the task of chosing options very easy. The office was very clean as was the entire premises. You could use a few more just like her. Thanks.

I am currently in the process of moving, unfortunately I passed my grace day period under the impression that my apartment would be ready before 6 day grace period and I occurred a late fee. When I arrived to Public Storage location #07021 I was helped by one of your great team members on management Rene. Rene was very helpful, knowledgeable, SHE EVEN HELP ME SAVE MONEY, and helped me with removal of my late fee with the one time courtesy call. I am sure glad I picked this storage location with the friendly service, professional atmosphere, and very well cleaned area through the lobby and units. Thanks so much Rene you are greatly appreciated.

Ms. Rene was friendly and helpful. This was my first time using a storage unit and I found to be a pleasant experience and the facilities were clean and well lit. I definitely recommend!

Rene was pretty good.

Rene was very helpful. She got me all set in a fast and timely manner. And answered all of my questions.

I was helped by Dale this afternoon. He was very friendly and even explained my options after booking online. Moving is so stressful and Dale put me at ease. He made at least the storage part of moving stress free. I would definitely recommend Public Storage to others ask for Dale!

Ms "Rene" and the warm welcoming community at this public storge off union hills in phoenix, Arizona is a great place to accommodate your storage needs the property is very maintained and safe. I've had my unit since September 2016 they're always willing to lend a helping hand. I have even saved a few $$$ going threw this location and i would not chooose any other place in phoenix to due business with..if your looking for a place public storage off of union hills is your place to go....

Very clean and easy to get to a little over zellis with suggestive selling but other wise good

Awesome service.. Thank you Dave .

Rene saved me money and great customer service

Jamie helped me and explained everything thoroughly. She walked me through to my storage space and gave me options.

Dave was a great help, very professional and courteous. He explained everything, made sure things were good for me, and was so friendly! The place was neat and clean. Dave made this a great experience.

Pleasant customer service,clean place

Yayyy

I was originally forced to write this review in order to receive a discount, during my time using public storage they messed up my payment account multiple times double charged me on two occasions and hit me with late fees when the withdrawal was their error or when there wasn't 31 days in the month. Furthermore when I move my stuff out after calling leaving multiple messages and trying to stop by the store on at least five different occasions only to see the employer was on a break and not available they said I did not verify that I was moving out even though my things were moved out a week before the end of my contract and I had left them multiple messages informing them I would be moving stuff out they still tried to charge me a partial for the month and ultimately sent me to collections which have still fighting because I refuse to pay them for a storage unit I had no idea then I didn't feel it was my responsibility to hunt down their employers and after leaving multiple messages without any return about closing the account should I have to go through further measures Rene at 669 west union hills in Phoenix helped me out astronomically. Going well above and beyond any other service expectations. Was greeted as soon as I walked in, she was polite and the most professional person I've dealt with here.

Walked in to talk with Rene, absolutely wonderful.. Also helpful and curtious. I suggest this place for everyone.

Rene was very helpful in selecting an appropriate unit for our needs.