Public Storage Self-Storage Units at 19215 N Cave Creek Rd, Phoenix, AZ

A great place to store your property, wonderful staff that assist you. I recommend to anyone that needs a storage!

Amazing customer service. Very friendly and knowledgeable

Be aware. The monthly price is not “set.” They increased my monthly price by $52 after 5 months. Not happy and will never use/recommend them again.

This is the worst storage unit facility I have ever used. First off, for being “climate controlled” it is extremely hot in there. Which makes it impossible to do anything in your unit. Second, the door is ALWAYS locked! At least 98% of the time. No matter what time it is during their business hours. Which means no customer service. I can’t tell you how many times I’ve gone to pay for my unit but the doors were locked which in turn caused me late charges!! Not everyone has and/or uses a card online. But they’re quick to disable your gate code and app as well as putting their lock on locking you out of your unit! Did I mention there will be a car parked where the employee(s) park during business hours while the doors are locked! Third, I called to schedule a move out from a small unit to reserve a bigger unit (at the same facility mind you). It was the end of the month; I specifically asked “So as long as I’m out before or on the 1st I don’t have to pay for the small unit, correct?” She replied “Yes.” However, I still have a past due balance for a unit I moved out of before the first of April (I believe) when they said I would NOT! I am so tired of this place! I am moving to a completely new storage company!

Stella is amazing. I was planning to change location but stayed because of her great customer service

Stella was kind and helpful and did a great job

Great service, Stella was awesome!

Super great storage facility! The office staff has always treated me wonderfully and the customer service is spot on. I feel very safe keeping my stuff there!

Ann is exceptional and very helpful!

Great space, clean! Stella super nice!

Always had a awesome experience here and the staff is always super helpful! Would recommend this location.

new to public storage and was unaware of hours to go to storage unit, first time going and it was evening/night. Got a phone call from a gentleman and he was super rude & said “ You’ve found out last night, don’t do it again, goodbye” . I felt this was super rude considering I am new and had never been to the storage unit at all. I had a car full of packed things and wanted to unload it unaware of hours like I said. Will not be renting here if phone calls I receive are super rude like this. Very unwelcoming.

I went in today to see if I could transfer my unit to another of a different size. Stella in the office was incredibly helpful and very professional. She handled my request on the spot with terrific customer service. Great job Stella!!

I don't like when the price is to much

Super friendly and helpful staff and property very clean

Smooth as silk! Set up reserved space online, followed detailed directions provided by Public Storage & we were done in less than 1 hour. Went to the office to fine tune some additional profile info & Stella was quite helpful. Only con is the map of the unit locations is too small, lacking details & cannot be enlarged.

Ann was a pleasure to work with when getting my storage unit today Great customer service and very helpful.

They are awesome to deal with.

Awesome place on site office person is great, I think her name is Stella, she helped me soooo much and always willing to answer my questions or whatever I need

Stella was very helpful

This company knows about customer service! The entire process was so fast and easy. I had to make some last minute changes and Stella was very responsive and made the changes so simple and fast. The app is so helpful. I love not having to remember the gate code.

Stella was very helpful!

The folks in the office are always super helpful and friendly! Units are clean and super secure as well since you always need a code to get in and out. For sure recommend!

The stuff are very professional kind and very helpful along with the environment secure clean and pleasant Thank you! A+Team 👍

Great customer service. Very clean business and facility.

The manager Stella was professional and very helpful. Really nice and went out of her way to explain everything.

Rented here for a few months. Front desk always friendly, storage clean, and easy to get in and out.

Awesome friendly service. Stella rocks, she answered all my questions, took me on a tour and patiently walked me through the paperwork and signing up on the app. Fast and friendly service.

Clean, air conditioned, great customer service, easy access

Great facility

Stella was great and very helpful!

Kelly was incredibly helpful. She made me comfortable renting a space for my belongings.

I made arrangements to finalize a rental online and received great customer service. When completing my rental agreement there was an issue and the person who was working with me, Kelly was really helpful and made sure to figure out the issues in a timely manner. The prices for a climate controlled unit are also exceptional with a good level of security. I would highly recommend using this facility in the North Phoenix area.

The lady was vary nice and let me use the clean bathroom

I was given one price by customer service but when I got to the facility it was SO much higher. I met Kelly and believe me she jumped thru several hoops to help me out & get what I was told by customer service. She is still pretty new, but has a definite grasp on who to contact & how to deal with customers. Very nice person!! Definitely recommend!!!

Rosie was incredibly friendly and helpful. Love her!

Rosie took great care to all my questions and needs. The customer service was exceptional!

Melissa and Kelly went the “extra mile” to be very, very helpful. They were friendly, efficient and made helpful suggestions. We value being treated well at this Public Storage location! We have been using this location for the past 5 years.

Debbie did a great job with getting my old lock removed and a better rate. She was very thorough with her callbacks and just a very polite person

Debbie at Public Storage is an incredible Property Manager. She is a true professional, always helpful and attentive, and a great human being. This is also a company that cares. We have had our business equipment stored with Public Storage at this location for more than 10 years and highly recommend it! Barb Shapiro GreenScreen Entertainment

Loved the space and offer from this location. Staff was very friendly, nice, easy to communicate, very accommodating. Kudos to Debbie 🙂