Public Storage Self-Storage Units at 2829 E Thomas Road, Phoenix, AZ

The facility is very clean, and the process was easy to apply and get keys. However, locking the hand trucks after the office closes is really the reason for three stars. Really? This made the unloading process 10x longer with just a dolly. So you have to enter a code to get in the door and elevator, while holding a dolly. I’m sure these carts are not made of gold. I hope this issue is resolved.

Thank you Martha for the excellent service and attention.

Kept well cleaned

amazing❤️ love this place very convenient

Thank you Martha for all your help. Always so helpful!

This place is clean and secure. Martha at the front desk was very helpful and friendly which I appreciate.

This has been by far the best customer service experience I’ve ever had with a storage place. Martha the representative who took my call went above and beyond to make sure I not only I had the right size storage unit, but she eased my mind and emotions during a very, very difficult time. If you’re looking for the best place to store your belongings, this is it. Customer service is A1 cleanliness is A1. Let’s face it. They have the entire package!

Ashley, was such a great help in walking through the process of getting my 1st storage ever. Ashley helped me set up my auto payments, gate access and showed me several options that best suited my needs. Ashley is a great asset to Public Storage her great customer service skills made it quick and easy for me to get what I needed. Thank you Ashley for your assistance in my 1st storage rental ever. 😊

I have been renting here since 2/15/24. It is with much distress to say this review is long over due ! I feel there are enough people handling the complaints that I stick to sharing thriving info, like I am right now. I frequently visit my unit as I’m working to down size my belongings. On most of my visits when I finally find Martha (for she is hardly in the office) she is pushing her cart busy running around checking off her daily assignments. Martha has helped me a few times with different inquiries. One day shortly after I moved in, I got here bit later than usual. When I was finished with my unit and ready to walk home I saw Martha outside by the dumpsters. She too was finished with her day. I asked for a ride and she was glad to help me. I genuinely appreciate her taking me as it was already dark out. On today’s (7/2/24) visit Martha was able to waive my rent increase for three months. That’s definitely invaluable!! I feel Martha genuinely cares about people and helping them when she can. I have always found the restroom clean. Like super clean, just like she keeps the rest of the building! She’s professional, kind and friendly! She’s always smiling and laughing at my ridiculous stories. Martha has always shown phenomenal work ethics. Taking care of small details. Like when she hung the wet floor signs in the mop closet. Martha sincerely cares about her work here and the customers!!

Martha deserves five star she was wonderful and great

Service was fast and simple. Thanks to martha

Ashley and Eric were great!

I can't say enough about this place. It's always clean. I always see both Amalia and Martha cleaning. And the customer service is excellent.

Martha @ the Thomas Rd location is definitely Heave sent!!!!! I lowkey have had a terrible experience with PS, but Ms. Martha is the best!!! and she and others who ACTUALLY WORK needs a big raise!!! (sorry its late Martha but got it you and pray that God blesses you!!!)

Martha was gave me amazing customer service today in the office very friendly

Danni was great! Helped us through the whole process. Great customer service !

Danni was amazing she even help me get another storage unit my slow self got the wrong size lol but she is amazing and awesome giver her a raise

Martha was very helpful and pleasant to me.Martha is an asset to the company.

Thank you to Martha for being such a nice person. I recommend coming to her she will get everything done for you quickly!

Amelia and Martha were very helpful and informative. I enjoyed the rental arrangement and will come back if needed. Thank you ladies and keep smiling.

Amalia was very nice and helpful! This facility Is clean and kept up!

Martha was very helpful and secured us a great storage and space we need for our belongings she was friendly and glad to have worked with her

This storage facility is great—very clean, convenient, and secure. Martha at the front desk has helped me numerous times and has been very helpful.

Martha was helpful today and kept my rental rate unchanged and excepted my full payment today

Every time we go to this location there's no one ever there even when they say that they're there and open until 6:00 p.m. or do we just want there to go pay our bill and do some changes on our account and of course no one's there.

Awesome customer service! Very nice and friendly. Thank you Martha

Martha was great to work with! She was super patient and thorough. Really appreciate her help through our move process.

Absolutely amazing customer service from Amalia, thank you for showing me around and being patient with all my questions!

Awesome customer service. I was lifting a dryer and Martha ran up with a cart for me. Spencer in the office was also friendly.

Been using this location for two years now, and have always had good service. Went in today and interacted with Martha, who was more than helpful. Thank you, Martha!!!

Martha was great and went out of our way to help us

Martha was friendly and helpful. She was knowledgeable and helped me pick the right size unit for all my belongings. It was a great experience! Definitely will be recommending others to come see Martha

Martha is the best!

Martha was very helpful, paciente and easy to go. Great costumer experiance.

Thank you Martha for help for your amazing service

Martha was very professional and helpful. Highly recommend her service if you are thinking of getting a unit.

I had an exceptional employee help me get the right unit for my needs here today, thank you Martha for all your help....

Martha is the best. Very helpful and property was clean !!

Martha was a great help! She went out of her way to make sure that my storage unit was secure and helped update my account. Thank you, Martha!

Martha was very helpful explaining the move in process thank you martha for the great customer service

Martha was super helpful with my rental.

I rented a storage space at public storage and Martha has been the biggest help and so very very pleasant. There was a mixup initially caused by another employee but she cheerfully cleared it up. I am do happy I choose Public Storage and met Martha. She deserves a huge raise.

Martha at public storage on Thomas was amazing. If you ever need help with anything regarding finding a unit she is the one.

,🫥👽⚕️⚕️💞

Great facility always clean and never any problems or issues of any kind. And it's probably because the nice lady that works there is always getting everything done that needs doing. Right now it seems she is the only one that is ever there doing anything so its likely she's is the one getting it all done every day . Thanks to Martha this storage facility is a great place to store your things. Thank you Martha:)

Martha is excellent service provider at public storage in Thomas road, very helpful, reliable and efficient.

Martha is a wonderful employee, she helped me locate my items plenty of times and called me when I left my storage open. I love her service she goes above & beyond.

I have rented a unit at the Thomas/28th location for a year now. This is a solid storage facility that is kept very clean and has good air conditioning. Recently I transferred to a different unit, and it was an easy and quick process thanks to Martha who works there. She even brought us one of the carts from downstairs to help us move, which was a big help. I have not had any issues with security - the doors and locks always work as expected.

Martha did a great job taking my payment today