Managing Your Account

Accessing Your Account

Create an Account

If you're already moved in but don't have an online account, you can create one using your email address and account number.

Create an Account


Log In to Your Account

If you already have an online account, you can log in to manage your account and pay your bill.

Log In


Reset Your Password

Forgot your login credentials? We're happy to help you reset your password so you can access your account.

Reset Your Password

Account Number

Your account number is located on the Summary page of your account, as well as on your rental agreement and in the welcome email you received.
View Account Summary

Contact Information

Keeping your contact information current is a breeze! You can easily update your address, phone number and email on the Contact Information page in your account.
Update Contact Information


In most cases, your email address works as your username. If you’re a customer who's been with us for a while, you may have received a username that isn't your email address. Going forward, please use the primary email address associated with your account, along with your password, to login and access all the tools in your account.

Military Status

If you need to update your military status, present your military ID to your property manager and we'll be happy to update your records.

Manage AutoPay

You can manage your AutoPay settings and payment methods directly on the Payments page in your account. Make sure to keep your payment methods up to date to avoid any missed payments.
Manage AutoPay

Manage Insurance

Having some form of insurance is a requirement of your rental agreement with Public Storage. You can find a link to the Orange Door Storage Insurance Program on the Storage Units page in your account. There you can find out more information on the exclusive Orange Door Storage Insurance Program, purchase insurance, change your policy limits, report a claim, or cancel your policy. You can also get information at or by calling 1-877-878-6730.
Manage Insurance

Authorized Access

Need to give someone else access to your unit? Add them as an authorized person in the Contact information section of your account.
Add Authorized Person

Lost Keys

If you can't find your key, your property manager can help restore access to your unit.

Manage Notifications

Stay up to date by managing your email and text notification settings on the Contact Information page in your account.
Manage Notifications

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