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Managing Your Account

Accessing Your Account

Download the App

We take the stress out of storage. Now we've made your experience even easier. Open gates and doors. Pay your bill. Manage your account. You can do it all without touching anything but your phone.

Download from the Apple or Android stores.

Create an Account

If you're already moved in but don't have an online account, you can create one using your email address and account number.

Create an Account

Log In to Your Account

If you already have an online account, you can log in to manage your account and pay your bill.

Log In

Reset Your Password

Forgot your login credentials? We're happy to help you reset your password so you can access your account.

Reset Your Password

Account Number

Your account number is located on the Summary page of your account, as well as on your rental agreement and in the welcome email you received.

View Account Summary

Contact Information

Keeping your contact information current is a breeze! You can easily update your address, phone number and email on the Contact Information page in your account.

Update Contact Information


In most cases, your email address works as your username. If you’re a customer who's been with us for a while, you may have received a username that isn't your email address. Going forward, please use the primary email address associated with your account, along with your password, to login and access all the tools in your account.

Military Status

If you need to update your military status, present your military ID to your property manager and we'll be happy to update your records.

Manage AutoPay

You can manage your AutoPay settings and payment methods directly on the Payments page in your account. Make sure to keep your payment methods up to date to avoid any missed payments.

Manage AutoPay

Manage Insurance

Having some form of insurance is a requirement of your rental agreement with Public Storage. You can find a link to the Orange Door Storage Insurance Program on the Storage Units page in your account. There you can find out more information on the exclusive Orange Door Storage Insurance Program, purchase insurance, change your policy limits, report a claim, or cancel your policy. You can also get information at or by calling 1-877-878-6730.

Manage Insurance

Authorized Access

Need to give someone else access to your unit? It's easy! Just log in to your account, click the Storage Unit(s) tab, and select Authorized People from the Manage Your Unit section.

Add Authorized Person

Manage Notifications

Stay up to date by managing your email and text notification settings on the Contact Information page in your account.

Manage Notifications

Lost Keys

If you can't find your key, your property manager can help restore access to your unit.

Didn't find what you were looking for? Contact Us

Help Center

How Self Storage Works

If you've never rented self storage before, we're here to help.

Features & Amenities

Your storage needs are unique. Find out which features and amenities are right for you.

Unit Sizes

We'll help you find the right size storage unit so you can make sure you're getting the most for your money.

Making a Reservation

Once you've found the right storage unit, you can lock in your price by making a free reservation. There's no obligation and you can cancel at any time.

Packing and Storage Tips

Let us help you make your storage experience as easy as possible.

Moving In

Your stuff is all packed and you're ready to move in. Here's what you need to know to make the process as smooth as possible.

Payments & Billing

We make it easy to pay your bill and get on with your life — because we know you have better things to do.

Managing Your Account

Now that you're all moved in, you can pay your bill and manage your account settings through your online account.