Managing Your Account
Accessing Your Account
Download the App
We take the stress out of storage. Now we've made your experience even easier. Open gates and doors. Pay your bill. Manage your account. You can do it all without touching anything but your phone.
Download from the Apple or Android stores.
Create an Account
If you're already moved in but don't have an online account, you can create one using your email address and account number.
Log In to Your Account
If you already have an online account, you can log in to manage your account and pay your bill.
Reset Your Password
Forgot your login credentials? We're happy to help you reset your password so you can access your account.
Your account number is located on the Summary page of your account, as well as on your rental agreement and in the welcome email you received.
Keeping your contact information current is a breeze! You can easily update your address, phone number and email on the Contact Information page in your account.
In most cases, your email address works as your username. If you’re a customer who's been with us for a while, you may have received a username that isn't your email address. Going forward, please use the primary email address associated with your account, along with your password, to login and access all the tools in your account.
If you need to update your military status, present your military ID to your property manager and we'll be happy to update your records.
You can manage your AutoPay settings and payment methods directly on the Payments page in your account. Make sure to keep your payment methods up to date to avoid any missed payments.
Having some form of insurance is a requirement of your rental agreement with Public Storage. You can find a link to the Orange Door Storage Insurance Program on the Storage Units page in your account. There you can find out more information on the exclusive Orange Door Storage Insurance Program, purchase insurance, change your policy limits, report a claim, or cancel your policy. You can also get information at www.orangedoorstorageinsurance.com or by calling 1-877-878-6730.
Need to give someone else access to your unit? Add them as an authorized person in the Contact information section of your account.
Stay up to date by managing your email and text notification settings on the Contact Information page in your account.
If you can't find your key, your property manager can help restore access to your unit.
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