Public Storage Self-Storage Units at 1138 W Chester Pike, West Chester, PA
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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 15/moSmall 5'x5'- Upstairs/stairs
$ 15/mo $17Best Price Label -
5'x5'Online only price$ 17/moSmall 5'x5'- Inside unit
- 1st Floor
$ 17/mo $19Best Price Label -
5'x10'Online only price$ 26/moSmall 5'x10'- Inside unit
- 1st Floor
$ 26/mo $34Best Price Label -
5'x10'Online only price$ 27/moSmall 5'x10'- Upstairs/stairs
$ 27/mo $36Best Price Label -
5'x15'Online only price$ 47/moMedium 5'x15'- Inside unit
- 1st Floor
$ 47/mo $62Best Price Label -
10'x15'Online only price$ 99/moLarge 10'x15'- Outside unit
- Drive-up access
$ 99/mo $131Best Price Label1 unit left! -
10'x30'Online only price$ 122/moParking 10'x30'- Uncovered parking
$ 122/mo $163Best Price Label -
10'x20'Online only price$ 143/moLarge 10'x20'- Outside unit
- Drive-up access
$ 143/mo $190Best Price Label1 unit left! -
10'x25'Online only price$ 172/moLarge 10'x25'- Outside unit
- 24 Hour access
$ 172/mo $229Best Price Label -
10'x25'Online only price$ 176/moLarge 10'x25'- Outside unit
- Drive-up access
$ 176/mo $234Best Price Label1 unit left!
Nearby Self-Storage Locations
Self Storage Near
49 Lancaster Ave
Frazer
PA
19355
Self Storage Near
5085 West Chester Pike
Newtown Square
PA
19073
Self Storage Near
1756 Wilmington Pike
Glen Mills
PA
19342
Self Storage Near
592 Swedesford Road
Berwyn
PA
19312
Resources from the Help Center
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
West Chester Storage Units in West Goshen
West Goshen storage near West Chester Pike are perfect for West Chester residents who are looking for some extra space.
West Chester families know the importance of being well rounded-but what do you do when years of activities and family memories start to pile up and take away precious space? We can help. Our 10 x20 storage units can hold up to five rooms of stuff. We offer storage units with drive up access, so you can unload oversized furniture with ease-perfect for remodeling projects. If you prefer to keep your collectibles indoors, we also offer indoor climate controlled storage units.
If apartment or townhome living is cramping your style, our popular 10x10 storage units give you the extra space to store your stuff and free up some precious space in your home.
A manager lives on the property, so you know that you're getting the best advice on your storage needs. Visit us today and start clearing out the clutter for good.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 413)
Tiara the property manager is awesome, super helpful.
Professional and clean
Jade and Tiara gave me great customer service and their property is really clean.
I've been storing here at this facility for almost 3 years if I can give the manager Tiara a 10 star I will! Property is always clean and secure and she has great customer service thank you Tiara for everything!
Nasty people are work here! They are never in the office and sent me to collections for a late fee they were supposed to remove. Very unprofessional don’t rent here
This storage facility is awful. There is an active leak in my unit that has ruined my new couch. I have called the property manager 4 days in a row to see if they could work with me to get this resolved. Nobody has called back and I have stopped by the office during the day multiple times but there is never anyone there. While all of this is going on, they also sent a letter to inform me that my rent is increasing by 28% after only being there for 5 months.
Excellent service as usual
Tiara was very nice and helpful.
Tiara has great customer service and office is really clean i also love the security of the facility.
The place is well organized and it was easy to access. The staff is the best because they are very professional, personable and accommodating. The storage space is good for the price so affordability is another plus. I highly recommend. Shoutout to Jay. He’s amazing.
Being a customer for the last 4 years or so, I have met all kinds of people at this facility. However, Tiara and Jay are both very Professional, friendly and most helpful accommodating my needs ... Thanks Tiara and Jay... Just going to add on here... Tiara is awesome, professional and the best manager you've had at this location for a LONG time... I appreciate all her help, her sense of humor and understanding when moving AND storing things can be so stressful, she makes life a little easier, and that's a GOOD thing!!! Thanks Tiara!!
Terrence is suburb Grt service Destined for greatness
Terrence was very helpful and personable. A very nice young man.
TIARA !!! My first time renting (I’m 36 yrs old) and TIARA made it so easy and convenient for me. Even her coworkers rave about her. TIARA will get you right!!! Appreciate the Customer Service which is a lost art these days. Sorry if the spelling of the name is off.
Tiara and jade made everything easy and fast ! Highly recommend them
Every time I go in I am tailgated in… not secure at all. Like today Sunday at 9:40 am by a huge construction truck and trailer.
Cannot say enough good things about Tiara. She was extremely helpful when it came to helping me rent a unit. Highly recommend!
I had a great experience using this for storage, highly recommend. Especially thanks to Tiara, she is the absolute best!
Incompetent and unreliable is what comes to mind with my experience with this place. I was supposed to meet the manager to finalize everything after scheduling a time just for the office to be locked and the manager not answering the phone for almost an hour I still rented a unit and when it was time to move in there were multiple locks on my assigned storage space and when I tried calling the manager I got no answer even after trying countless times for an hour AGAIN and this was during business hours. I was forced to spend more money on a different storage place because of my time constraint of having the U-Haul truck. This place is a prime example of finding the cheapest option and getting what you pay for. Unacceptable attitude when I finally got a call back days later about how I just wanted to cancel and get my money refunded. Unprofessionalism at it's worst.
Tiara was amazing. She helped and directed us to a perfect spot for our trailer storage. Ty.
Keisha Robinson was very helpful and knowledgeable on the storage unit I will need to store my items along with pricing and availability.. Thanks so much
Keysha is very kind and answers all my questions very affectively. I would highly recommend you ask for her when you are planning to utilize Public storage. Thank you Keysha Please continue to Share that infectious energy with us all.
I came to the location with a lot of questions & concerns & I must say Keisha handled all my concerns ,answered all my questions with explaining everything I needed to know..she really made my visit worth while ,I’ll be returning soon to get my unit …Thank u & thanks again to Keisha
Keisha Robinson helped me out today when I come to the site. She was welcoming, friendly, and walk me through the whole process. Make my day, and thank you!
Their rates are insane and I've been a huge customer. They haven't done a thing they've said they would do and I've had all of my storage damaged and I can't even get into a present unit bc they were supposed to cut off a seized lock months ago and still haven't. I've been lvwr charged on months they promised zero rent and to top it all off th property manager won't even return my phone calls. I'm disabled and it's very hard for me to get to the property and once I finally did I of course wasn't able to get into my unit because of their mistakes. Utterly ridiculous all around. Just stay sway period.
Special Shout Out to Tiara , I’m still praising god for his blessings to my family. Tiara with the help of you and God y’all moved mountains. I’m so grateful for your kindness and help with my storage units. I’ve never had an issue with them just fallen on very hard times and Tiara was there for my emotional support . Thank you so much for your understanding. ( SHE NEEDS A RAISE). Bless your heart and thank you for my holiday early Christmas Gift .
Great customer service and very clean and secured property.
Like , is quiet place you doing your job easily
Had a couple of different-sized units here over the years and my experience couldn't have been better! There were many helpful associates, but during my final move-out, Jay was especially helpful. If you're looking for an affordable storage unit with friendly staff, look no further!
Easy to get in and out
Went today to get a storage unit. Tiara and Jay were very welcoming and friendly! They walked me thru the paperwork, etc. And made everything feel very easy which I really appreciated. Then Jay walked me to the space personally while thoroughly explaining everything I need to know about how to actually get in the building using my special code. Even made me practice in front of him to make sure I could do it! Would definitely recommend this place to anyone! Thanks again Jay and Tiara!
This is very late, but I wanted to thank Jay for his work ethic and kindness. A few weeks ago, I was moving things into my storage unit and dropped a box on my lock with the key still inside. I discovered that the key broke off inside the lock, so I went to the office and Jay was there. He tried helping me push the key out from the back through the pin-hole, but the key was bent in such a way it was NOT coming out. Jay gave me a lock to put on the storage unit while I went out and bought my own (saved two dollars but I prefer this lock anyway). When I came back, I discovered that Jay was in a medical boot!! As someone who was in a medical boot for his first two years of college, I immediately regretted the series of events that led to him needing to walk on his boot and cart his way to my storage unit. Those are NOT comfortable to walk in. However, Jay had a smile on his face the entire time and even cracked a few jokes with me. I read in a review that Jay is a manager - GOOD! We need more managers like Jay.
If I could give 10 stars I would!! Tiara is amazing and I enjoy coming to this storage facility!!
Tiara was very professional and helpful.
I just had to give a shout out to my ladies Tiara and Rachel at this Public Storage location. They both were super helpful with my rental unit questions. I did want to mention that everytime I have come here in the past Tiara's service has been outstanding. Not only is she quick, efficient, and friendly, but she's also personable and professional at the same time. I will continue doing business with this location because of her. Both ladies deserve a raise and recognition. Thank you again!!!! 😊
The people who work there are nice. There needs to be improvements to the facility. No toilet paper in the restroom.
Harry did a great job. He promptly left one location to cover at the west Chester location to ensure that my reservation was complete!
Tiara and Jay are really good customer service reps. Both are so accommodating! My reservation changed from outside to inside at no problem. The facility is clean and bright. It has great security with locking outside doors. It’s so rare to find a company that has great customer service personnel and fair rates. This is my 2nd time using this location.
Tiara and Jay were great! Very professional, funny, and nice! And honestly its super cheap for such a good sized unit and temp controlled. Perfect for storing my stuff in between college semesters
If you have your belongings in the public storage in west Chester, GET IT OUT NOW. I am absolutely heartbroken. In the midst of being on unemployment due to COVID-19, I had to move back to my parents house so we could save up some money. With no space in their home to store my belongings, I figured a storage unit would a great option. I researched how to keep my belongings safe and had several of the items wrapped in plastic, and I placed tarps on the floor just in case there was some moisture. Just a year later I am here to remove my belongings, and everything is covered in mold and mildew. Nothing is salvageable. The floor is wet, and the walls and door are covered in mold. These items (couch, full bedroom set, miscellaneous furniture items) were my first big purchases for my first apartment as an adult, spending my first paychecks just to call them my own. Public storage is apparently not responsible for this, as it is a "store at your own risk" facility. Now I am out THOUSANDS of dollars because their facility has water leaks and mold. I paid for a service expecting my items to be safe, and you owe it to your customers to be liable and keep your premises in order. I filed a claim with insurance and am PRAYING they can cover the cost of my ruined items, but I am also now out of the hundreds of dollars in storage fees I paid just to have my items ruined in a few months as well as $600 to remove the junk and put it in the garbage. Public storage should be responsible for this negligence. Please do not use Public Storage!!!
I feel so comfortable storing my things at Public Storage while my family moves. The unit was clean and spacious. Tiara was super informative about the process and keeping our belongings safe and secure!
Great staff great manager.
Tiara was very helpful with questions that Harry had. I appreciated the support she provided
Renting was super easy and Kristin answered every question I had. The property was very clean and it was easy to find my unit. Thank you for wonderful customer service.
I came to this location with alot of questions! Lucky me Bri was there to help me she was amazing and no matter how complicated my question was she was eager to help and she made sure I had all the info I was looking for!! Thanks again Bri!!
The 2 customer service representatives a gentleman by the name of Jay and the lady by the name of Tiara were very helpful and knowledgeable of the property and their units. They were very respectful kind and curtious answered all our questions. I would definitely recommend this place if you need a storage unit.
Tiara was excellent help
Kristin helped me out with transferring a unit. Super friendly and helpful!
Tiara and Harry were great. Thanks to Harry he was able to help me put my mattress on the cart. So I can put the box in my unit. Thanks Harry!
Taliah was extremely helpful and professional and the space is spacious and perfect for us.
I moved in on Thursday, 02/24/22 and dealt with Jay and Tiara. The whole process went smoothly, Jay walked me through from A to Z, the facility was nice and clean. I’d definitely recommend this place.
Tiara was so helpful and so excellent!
We went in on Thursday, 02/17/22 and dealt with Jay and Tiara and they were so professional, extremely nice and most of all helpful and made sure they went above and beyond to make sure we got exactly what we needed with our new storage unit space. The entire storage facility is 5 stars including both of those two staff members and I highly recommend if anyone moving for them to take their belongings there and deal with Jay and Tiara. Made such a long process so short, simple and easy for us not to mention they had the greatest attitudes and with excellent customer service skills! We need more people in the world like these two. Thank You both again and we will be seeing you guys again soon to move all our things in as soon as my stepdad is available to help us with the move and we'll bring back the lock with us. Thanks again so very much!
Kristen was very helpful and made the transition super easy!
Tiara is amazing !!! The best so helpful and nice and great service!!
Hi Harry Great jobThank you
Came in yesterday 10/13 to inquire about a storage unit a climate controlled unit to be exact. Both Tiara and Violet where extremely helpful! Tiara was knowledgeable as well as the other young lady. Customer service was absolutely phenomenal! All of my answers where answered efficiently. Very pleased with public storage and even tho I didn’t need the space at that moment I promised the young ladies I’ll be back. 10/10 compared to metro storage down the road.
Bria works at Public Storage in West Chester. Today was the first time I met her. She went above and beyond!! I paid late this month due to a financial issue, and I'm never late. She made a suggestion and contacted corporate of my behalf. Corporate honored her suggestion which helped me out financially. Bria then left me a voice mail letting me know what corporate had decided which took the guess work out of it and assisted me financially. Good suggestion and excellent follow-up!!Thank you Public Storage!! Thank you Bria!!
I'm sorry this is late Jay. Jay was very helpful. I was moving out and I observed Jay helping another customer very professionally. I had an issue with Ice in front of my unit and Jay (a manager) dropped what he was doing to clear it up. As I was closing my account, there was a charge on my account from another unit and Jay (with some help from Violet) cleared it up and I was on my way in a timely manner.
Violet made everything friendly and easy!
Ron was a huge help and such a pleasure to work with. Thanks Ron!!!
Jay was very helpful and offered great customer service!
Clean storage units with climate control...plus the prices are affordable...customers service was satisfactory. Taliah and Tiara was very helpful with my concerns..would highly recommend
This is the best place in West Chester area yo place your stuff. Tiara and Taliah are so w Sweet and nice and will help you when you need it
Excellent service!! Moving can be hectic but thanks to Tiara's phenomenal customer service, the storage aspect of this move has been smooth and painless. I intend to work with Tiara again for future storage needs.
Tiara was the most caring and helpful associate I’ve ever came across. We needed storage for 1 month and 3 days and normally we would of had to pay for2 months. When we asked Tiara what she could do , she made the right calls to the right people and worked it so we didn’t have to pay the full second month. Very helpful and professional.
I visited this Public Storage on 7/17/20 approximately 2:00 p.m. to take a look at the unit sizes. Unfortunately there was not anything indoors in the size I was looking for and I needed immediate availability. The young lady in the office (who's name i cannot recall, unfortunately) went above and beyond and called other Public Storages in the area to assist me to find one I needed. This was excellent 5 star service!
I went to this property to inquire about a box for my mother and the manager Tiara was very helpful and property was clean.
Rachel and Liz were very helpful and the experience was a good one.
Unprofessional staff. Reservations are promises they cannot keep. Highly disrespectful to customer time.
This place is just OK. They provide various unit sizes and the facility seems to be secure. However, our price has doubled since we initially signed up, and the door to the outside of our storage unit's hallway has been broken for years and has never been fixed.
Cheyenne and Tiara are a great team. They are professional, knowledgeable, polite and most helpful. Great customer service too, as they opened doors and carried out boxes for me. These ladies are an asset to company. I highly recommend this business.
Dayna and Rachel were awesome. I highly recommend this location
I stoped by the office today spoke to Cheyenne and tiara about pricing they were very professional and answered all my questions definitely will be renting with them
Liz was wonderful! She made my rental experience a great one!
Great, clean, and convenient!
Detail oriented, thoughtful, very nice!
It says access opens at 6 am yet here I sit at 9:18 am. Cannot open gate. Cannot reach anyone to open gate. FURIOUS. terrible service.
Excellent customer service!
I didn't rent a unit but my boyfriends mother did. I liked that you need a pass code to enter and leave. The units were ok but the doors are rusted along with the latches.
Tiara is an exemplary employee. She is very knowledgeable, courteous, and is very helpful. Tiara answered all of my questions and made everything go quick and efficient. She is an asset to her company in these troubling times.
Tiara and Dana were amazing and very helpful and understanding to my need.
Public storage manager Tiara was very nice she answered all my questions, office space was really clean that’s alway a plus.
The customer service is non-existent here. I have 2 storage units and a 30 ft spot to park our travel trailer. I have made multiple complaints about the 22 ft white box truck parked in the 20 ft space in front of us. This white box truck encroaches 2 to 3 ft on our spot every day. So in essence I am paying for their use of 3 ft of our space. I have sent a written complaint with no response. When my husband talked to the manager all she could do is suggest we park the travel trailer the opposite way. Next step is contacting the Better Business Bureau and the Pa Attorney General's office.
Tiara and Dayna made my day!! I had an issue with my account and they sorted the whole thing out for me same day. They are great here. Thanks you so much!
Tiara was incredibly helpful and even stayed after hours to make sure my reservation was set up and finalized. I am very happy with my storage unit at this location and appreciate how safe the location feels. I highly recommend!
I would never rent space here seeing as they allow homeless families to live in their units..disgusting and illegal.
Was a good place easy access.
The staff was great! Quick in and out to sign the lease agreement. They were very friendly and explained everything to me.
So far....so good! Super easy application and storing my little camper there. Nice and helpful front desk person. Facility seems very secure.
Tiara and Harry were very helpful!
Tiara’s customer service was professional, courteous and helpful. Great job.
Tiara was extremely helpful and even more so, patient with helping me procure 2-3 units. With the systems down, working with IT Support, conferencing with others, she really did make the 2-3 hr ordeal as painless as possible. You could tell that the office was dead in the water for processing anything. I would like to say that she "knows her stuff" and did the best that could be done horrible situation that it was. She even made me smile in the end, which I feel is "what it's about" with customer service. Thanks.
Great customer service! Tina and Harry were wonderful.
Harry & Tiara great service, highly recommended.
The property manager, Tiara is excellent! She quickly helped me get throught a complex storage situation. She is patient, knowledgeable and helpful.
Tiara was fantastic and extremely helpful. I was in a bind and she helped find a quick effective solution. Recommend to any of and everybody!
Very pleased with service . Manager Tiara did a outstanding job explaining all of my concerns. I highly recommend public storage, its very affordable!
Tiara was so wonderful. I had some complications with the storage unit but she helped me through the entire process. She also originally checked me in and every other encounter she was so extremely kind, helpful, and sweet. 5 stars for customer service!
Tiara provided me with great customer serious answered all my questions in a timely manner and got me in and out quickly. We recommend to friends
Harry and Tom were very helpful.
Harry gave great service :)
Came in to rent a storage for my business.Tiara was great with everything.she knew the storage business well i walked out with a unit and very happy . I will recommend to friends !!
I’ve had the best experience at this Public Storage location because of the assistance provided by Tiara and Ashley. They were very helpful and answered my many questions. Thank you guys so much, keep up the good work.
Tiara and Harry able to get me in and out in a timely manner and provided great customer service. Will definitely recommend to others !
Is the company aloud to change the locks on the unit for any reason? Can I use my own locks ? Thns ! Maria
Tiara ***** was the awesome did a great job assisting me to get a storage unit the helped me move to another unit with no hassle just the best and I will be recommending others thanks
Great experience! I had many questions before committing to a space and Lena, at the West Chester Pike branch, was AWESOME. She was so patient with all my questions and very knowledgeable!
Tiara has great customer service skills. The property is clean, in a nice area and security measures are great.
Kristen was awesome. She pulled up my reservation, showed me the unit and I was setup for the move in minutes. Great to deal with!!
Tiara and Harry provided five star customer service to me and my friend! Exceptional service!
Harry and Tiara gave a tour and helped me.
Harry provided great service!
Kristen was very helpful and informative!!! She knew everything there is to know about storing items and I feel my belongings will be well taken care of here. Definitely recommended!
Great customer service from Tiara she was able to get my rental done in a timely manner while attending to others as well .
Dana and harry were very friendly, helpful and informative.
I highly recommend to see Tiara! She’s the best and explains everything in detail. Very professional and knowledgeable!!! Very happy with the storage unit!
When going through the process of getting a storage unit I was off to a rough start. I booked a reservation online and when I came in for my appointment the prices or units did not match. However, a worker by the name of Stephanie was able to change this dilemma around quickly. She was able to fix the situation and accommodate my specific needs. She handled my frustration well and remained very calm. Because of her I would definitely recommend using West Chester Public Storage.
West Chester storage employees Tiara and Kristen were very professional and very helpful with various questions I had. 5 Stars!!! A suggestion would be some music background! I find it’s uplifting for employees when the days are usually not busy and customers are not frequent i.e. Banks etc. Kudos!! Glad I chosen this storage facility.
Harry was very informative, professional and helpful to my first experience with public storage. He covered all areas and allowed me to view everything before any decisions were made.
I love this location security is very tight office is clean and Tiara has excellent customer service came to the location not knowing nothing about storage units but thanks to tiara I left as a expert with a unit .
Perfect, very helpful and convenient and courteous.
I wish I could rate this place a ZERO! The customer service seemed all great in the beginning until it was time to leave. I was not aware of any of the move out instructions and when I was calling this place to ask NO ONE answers the phone. So I moved out a week and a half before my next payment and still was charged for the next month because they did not know I had vacated my unit. Mind you I was calling this place like crazy and NO answer, well of course until the 1st. I also did not know I could schedule a move out day online! I also was under the impression that I had to take them the keys to the lock, because NO ONE ever told me the lock was mine. Even after talking a employee about taking the keys, she never said it was my lock. All she kept saying was “we don’t have to tell you about vacating because it’s in the lease.” BUT you would think they would tell you these IMPORTANT details in the beginning to give you a heads up! I had to call my cousin who works in a different location to ask a few questions because this place NEVER answers, and clearly doesn’t relate anything. All I know this is a lesson learned and I will never recommend nor rent from them again. Customer care quality is trash!!! They should hire and train more educated and professional people!
Great service from tiara and Harry. Wonderful attitude and customer service
The have proved to me that they are not one of the good guys out there. Approximately 4 months after getting a unit there, the rent went up 4o$ a month. This while the "security" gate was broken and stuck wide open for at least a month. Now in this harsh economic crisis, you might think that they would have adjusted the late fees. No. Business ss usual here. Thqnk,you,for,showing,me,your love for amwe8ca
Harry was very helpful with getting my unit. Very funny and special guy.
Tiara was so kind and helpful with every thing she answered all my questions in full detail. The environment was clean and super friendly, I would definitely come here again and highly recommend public storage
Tiara went above and beyond what her job requires of her to help me get the materials that I need to pack for a move. She is ordering more of what I need (picture boxes) and got my china and crystal storage needs sorted perfectly. She and Larry made sure everything fit in the car and we will see her again next week when more boxes come in. What a professional she is and perfect at customer service even if you are only buying boxes and wrap!
Fantastic service. Harry rocks!!!
Harry was very helpful and informative. Thank you.
Stephanie and Tiara were very helpful. Stephanie is very outgoing and a great salesperson. She showed me a few units and also was very understanding with my concerns on the safety of my belongings.
Horrible. Gave us a unit they new leaked. 2 days our belongings were wet and covered in black mold. When my daughter went up crying they knew what unit was leaking. Refused to even refund the months rental. Everything is ruined. Will hear from my attorney.
Harry and Trish, I believe that was here name, she came up from Dover DE, we were great help. We had an outstanding experience with Public Storage of West Chester
Tiara was very professional and extremely helpful . She made sure we got the right unit for all of our belongings and gave us a tour of the units . She was very nice . I'll recommend this place to anyone , great costumer service .
Tiara is a bright light to the company, very personable
I went crazy looking for a storage unit so I drove into public storage just looking for information because every other storage unit in the surrounding area was expensive so Tiara at West Chester public storage made it so easy for me and my family we left there with a unit today ,she was pleasant and kind and the atmosphere was great!!! I highly recommended this place
Frank And Tiara Are The Best. They Helped Me Out With My Storage Needs. Would Defenitely Recommend
Harry was great, he was flexible and informative. Thank you!
Ron gave me excellent service and he was very, , accommodating . nice gentleman great storage company!!
Harry is the Man! See him!
Great quick Service! Stephanie was very helpful!
Kristen was great today. Very polite and a neat and clean office
Stopped by to find out about the sizes and prices at this location and it is super clean and the staff is really nice. Thanks Robin for helping me out.
Had a great experience reserving and setting up our rental! Amber is extremely helpful! I highly recommend this facility.
My cousin and I needed to rent a unit the other day and we had the best experience with Shierra at Public Storage in West Chester. She helped us get the unit that we needed at the best price and answered all of our questions professionally. She definitely went above and beyond for us. Thank you so much!
The customer service here is horrible. Kristen or Christina, I believe is the office manager and she will NOT answer the phone. We have moved out of state and were only available on weekends to move out of our unit. We played phone tag with the West Chester location for two months and the online pay portal never worked. The service reps have no problem telling you to pay but will never call you back when you have an issue or you’re being over charged. They will always “note th account” but nothing gets done. Then they’ll say they’ve been having phone and “website issues” for two months(ironically the same period no one can get ahold of them). Don’t even try calling corporate because they will try to make every thing your fault too. We left two voicemails for the district manager over the last 2 months also. They don’t take any responsibility nor do they care if there’s a problem with their units, phones, or online portal. Not worth your money or time unless you want to deal with a run around every month and a broken website.
Shierra was very helpful and courteous. We highly recommend the service.
Very friendly. Extremely knowledgeable. Great experience.
Shierra was extremely helpful throughout the entire move in process! Thank you!
Krysten was very helpful to me at Public Storage and solved a problem I had with a rental space that was too small and quickly moved me to a new space on my moving day . She was great ! Thank you for you help Krysten ! Tom H
It was a good experience
Came in to pay my mom's bill and Shierra was such a wonderful help. Her customer service skills are wonderful and she was a great help. Thank you so much.
Shierra and Kristen were so helpful. Will absolutely refer all my friends/family here.
Great solution for storage. Easy to acquire a large storage unit, and then easy to downsize to smaller unit. Great staff.... Kristine and Robin.
This location is very clean and Kristen the manager is very pleasant and I would definitely recommend this location to friends and family.
Robin was incredibly helpful! She stayed open late for us when we absolutely needed it and helped us with other aspects of our rental. THAT is someone who cares about her customers. 5 stars all the way!!!
Over priced storage. Stop by Lowe's for better priced boxes and supplies. Staff isnt very friendly if you find yourself going in monthly to make your payments with cash. Other than short term convenience look else where for your storage needs.
Krysten was very helpful in setting my boyfriend and I up with our first storage unit today.
The gate is broken most of the time which is frustrating. Employees try to be helpful.
Amber did a wonderful job helping me today. She showed me both size units to help me decide. She made sure I got the online discount and was extremely kind.
Preparing to move near that area but needed a storage for a short period. Gee Gee was very professional , she provided me with all the information I needed to know
Wonderful and fast service by Kristen. She was so efficient and helpful with all information she was 5 star service.
For the location of this public storage which is right outside of West Chester borough the price is very reasonable. This is an expensive area and I would expect to pay quite a bit for storage in this area. I have a 10 by 20 at this location and all my volumes are currently catch there. I've been very satisfied with the hours they keep and the service that I've needed when I've been there.
Gelana was wonderful. Very happy with the customer service i recieved. Im going through a difficult situation and she was great and made that aspect of the situation a little easier.
Great service from Kristen
Amber was awesome, she helped me out with all of my storage needs!
Krysten was very flexible and accommodating to our needs . Great service , thanks for the help !
Stephanie and Kristen were super. Very helpful and accommodating in helping me find just the right solution! I had other choices, but I am very happy that I found these folks! 10/1/18 - Just an update to my earlier review from last year. Kristen and now, Robin, remain great with whom to work! We had a problem with the space that I am renting relative to the integrity of the asphalt and they quickly found a remedy! Continue to receive great service - thank you!!
Robin was awesome
Kristen and shierra were great helping me with my storage needs will recommend.
Shierra was a great help today with me and my husband moving in. Great customer service skills!!! So thankful for her help 😊
This is a well secured, clean facility. The staff and management were incredibly accommodating. Gelana took great care of us on short notice and is helping us while we're out of town with regards to securing the unit. Excellent choice for local storage!
Kristen and Robin definitely went above and beyond for me today with guiding me in the right direction. I would recommend this location to everyone
They jack the prices up a few months after you are there, and gave no clean out procedures for what we were supposed to do with the lock and unit once we moved out, leading us to incur charges to pay for
Full disclosure: I’ve rented here for 5+ years w/no issue until recently. Received a puzzling call a week before Christmas from a “manager” name “Kristen” who shocked me after informing me the regional manager “Tina” had destroyed my lock in what was a clear case of mistaken identity. In addition to the lock damage, the latch was ruined and I have yet to be able to inspect my belongings due to the broken door. No one calls. No email alerts. Nothing. ... I have to basically chase them down to learn when I can get access to my locker. This needs resolution immediately. See more
The staff here are extremely helpful and courteous. They really do care about customer satisfaction. Stephanie took the time to show the units available and pricing options. She really knew her stuff and was extremely proficient. Kristen was also very resourceful in her duties. I felt as though I was a pest, on constantly getting prices because of my indecisiveness. They were both very patient and Stephanie and Kristen really do make a great team. I now rent a 10X30 drive up for my storage needs. Thanks so much for your time and courteous service. Its always pleasant seeing them busy in the office. I hate moving and you made my move to storage so much stress free. Thank You Soon Much!!!
Kristen was so kind and help me with every thing I needed. Defintaly recommend anybody to come to this location and talk to Kristen
Excellent service. Gelana and kristen were most helpful and knowledgeable. Made every thing a breeze. Highly recommended. Thanks again
This facility priced gouged us. The rental fee for our unit jumped from $119.00/month to $189.00/month in the third month of our lease. Read the fine print or don't use Public Storage.
Stephanie and Christian were so helpful today with all my questions had answers for everything I asked an even gave me good tips on packing stuff thanks girls have a good weekend
Great facility! Gelana and Kristen give the best customer service. I guarantee you will leave this place with a smile.
I would definitely recommend this location to anyone. When I walked in today I was greeted by Kristen and Gelana and even though they were jammed packed with an office full of other customers they still made sure they acknowledged me. The property was very well maintained. If you ever need storage or even merchandise definitely stop in there. “
Last week my mom went in to rent a storage unit and she was helped by Kristen and she made she you accommodated all of my moms storage needs and I couldn’t be more thankful for all of her help.
I am very disappointed to know that Tina the property manager has left the facility without her being here the facility is ran horribly the new people in the office or not nice to very rude and cruel you lost my business after we lost Tina
Gelana was the absolute best. On a already stressful moving day she made the experience excellent!
I like it
Very nice facility, the people are friendly and courteous. Beautiful surroundings, nestled around cornfields.
Gelana is the best! She is very sweet to deal with and listens to your problems. This company needs a lot more employees like her! Fix the power in the back units!
Gelana was so helpful. I was in and out quickly and everything was explained clearly and concisely. I'm very grateful for their help and would suggest this place to others
Krysten helped us find the best locker for my girlfriend and I. She is amazing, she needs a raise
Please be advise this is the worse storage in West Chester ( Regina Boyle is the District manager she never answer calls or even care about how good of a customer you are) and around West chester, My friends and myself are very unhappy about many things, they do not open on time, the sign say they open by 9am and they come by 9:45 many times not only one, this people don't smile they are monsters, they charge you for the full month of rent if you return the unit one day after the first of the month and they don't even tell you about it since the beginning, but yes they can be late to open the main office. If you are not a criminal this people will make you feel like one of them....
Gelana is awesome! Helped me with quickly and was very pleasant. You will continue to have my business.
Avoid: I've rented two spaces at this location for over 5 years. I've had no issues up until recently, when I received a peculiar call a few weeks ago just before 6pm. "Kristen" (sp?) called my office to inquire when I would be "replacing the temporary lock" that they had placed on one of my units (#655). After I questioned her, she went on to explain that in spite of never missing a payment (I am on auto-pay) and in spite of never having received any sort of "collections call" from their office, that their "regional manager" decided to shear off my lock and "inspect" my unit after I apparently appeared on some sort of "bad debt" list. After reviewing my history on their system, "Kristen" apologized and was equally perplexed as to how my account (which was in perfectly good order) somehow managed to get on a "past due" list. She was unable to explain how long I was on the "list", nor was she able to determine why I never received phone calls or email correspondence that would logically have followed any sort of "past due" collections efforts. Together, we were stumped as to why management sheared off my lock. I calmly thanked her for tipping me off, then visited the store the following day only to repeat the same process with another (different) woman by the same name "Kristen" (sp?). This woman offered to remove the temporary lock, and provide me with a "free" replacement lock which she acknowledged was destroyed on 11/27. Eager to inspect the status of my belongings, I passed through the security gate in my truck, while she walked through the building to meet me at unit #655. When I arrived, she had already left, and removed management's temporary lock. However, I was unable to gain access to the unit because the slide bold was busted, and dropped to the floor as soon as I reached for it to open the locker. Frustrated, I returned to the management office and reported the damage. She stated that she would "put in a maintenance request" but could not promise when I would be able to gain access, because according to her, maintenance status alerts are not issued to the office. Her only advice was to "call back and check on things". I informed her that I would be traveling over the holidays and through the new year, and that I was very concerned of the status of my belongings. In typical Public Storage fashion, she shrugged her shoulders and offered one other option: To call her regional manager in Mount Laurel, NJ. She gave me her direct line, which I promptly called once I returned to my truck. Imagine my frustration when after dialing the manager's extension, the phone system informed me that the message feature was unavailable. I have yet to receive a status on the maintenance request, or an explanation for all of this inconvenience. One thing is for sure, I expect that my contents will be in good order when I return and once I gain access I expect some consideration.
The people who work here are very friendly. The process was smooth and not time consuming at all. However, if I had to wait longer I would not have minded. They are very helpful and supportive throughout the process. The location itself was very clean and organized not only in the office but in the storage units itself. I am a bit OCD and was expecting dust, I did not find any. Thanks guys, I know I made a good decision.
Kristen and Stephanie were very helpful today I would recommend this location to anyone
My company had an emergency and urgently needed a storage unit. Public Storage was able to get us right in the door. We were fortunate enough to work with Gelana who made the whole experience even better. Gelana was quick and efficient, getting me in and out while still answering all of my questions and concerns. I look forward to working with her and the rest of the team in the near future.
Clean and neat yard, storage unit, last tenants detritus left for next tenant.
Krysten said she was new here but really knew her stuff. She was well educated regarding any questions we had and was incredibly personable. We showed up and she had us in and out with the perfect storage space in under a half hour. I would highly recommend this place based solely on the level of customer service we received.
Always smells like cigarettes in the office and they don't plow in the winter weather like they should.
Needed to store my truck and the staff was very friendly and helpful with my situation. Gelana and Terrance were great helping me find a spot. They answered every question I had and always were there to answer any new ones that came up. They made it hassle free and I'm very glad to have come to this storage for the great, friendly service!
Kristen and Krysten are Awesome
This morning my boyfriend and I bought a storage locker at Public Storage. Krysten assisted us in making a decision on the size of our locker and also processed our payment. She was a great help!! Thank you Krysten! 😊
The staff is incompetent and very sneaky. They lied and gave me false information which ended up costing me a full extra months rent. I cannot believe how they treat their customers. I have used plenty of storage lockers through my work and have never had any issues. I am very disappointed with this storage facility and will not be going back.
Great customer service. User friendly!
We have had very good customer service at this location. Tina was always very helpful and answered our questions and tried to find solutions. I would recommend this location highly
We were looking for space to store and we met Tina. She gave us much more than a space to put our stuff in, she gave us care, help and sweet treatment. I definetly recommend Tina/ Public Storage to everyone!!!!!
Tina the manager is awesome. Fast, friendly and helpful. Property is clean and secure. She is a great face for the company. Stop by if you are in need of storage in this area.
Tina is awesome. I was in and out quickly. The process was so easy. I highly recommend.
Beware ! Your belonging will get ruined !! Disgusting!
All of my friends stuff was moldy and ruined and they did nothing to compensate her actually they weren't even kind about it. DO NOT use this place if you like your belongings ....
STAY AWAY!!! Moldy in unit and management that does not care.
MOLD MOLD everywhere in my unit. Nothing can be done if you don't have the extra insurance ( which I was dissuaded from getting since I had homeowners) was told these things happen. Maybe the do just be careful to not get mold in your unit !!
Tina and Kat are both very friendly. Tina set everything up for me real quick despite the winter weather. I've had storage before at other PS's, but regardless, she was very on point with me as a newbie here - size storage I'd use, explained all about packing material deals, hours, gate info, etc. Real happy I came here.
Tina goes above and beyond for customers. She is truly an asset to the company. Always pleasant and eager to help.
Tina is amazing‼️ She was very positive and professional. Her customer service is exemplary and I would definitely do more storage with Public Storage because of her :) -Frank, On The Move USA
Tina is fantastic very helpful
Tina is faaantastic, generous and helpful.
Great place . Clean. Easy to find. Tina A was a rockstar getting me settled in. She also speaks Spanish.
Excellent service!!!! .... Thanks Tina!!
Tina was exellent i would recommend to everyone .wow customer service at its best thank you miss tina
Tina was so awesome I needed a parking space she was on her toes right away I've never recieved customer service as I have today your company is very lucky to have Tina
Tina is so great good place to go
Tina was phenomenal! Hands down the best customer service I've ever had!!!
The employee on site, Tina A., was extremely friendly and helpful, answering all of my questions in a clear and concise manner. The entire process of getting a storage unit was quick and painless.
I like the location , and it's not far from my job . I can stop to and from work if ever i needed to get something out .The staff ( Tina ),was very nice and helpful too.
Tina and Kat were very friendly and helpful in getting us set up at our new storage unit! They even walked out in the rain to show us the unit! Would definitely recommend using West Chester Public Storage in the future.
Today I went to the office the property manager was sweeping she stopped everything she was doing to assist me with my gate code and was so professional ,i will make sure to tell all friends and Family of her. Thank you Tina for making a bad day great again
I got my unit today and worked with Kat - she was as helpful, thorough and nice as Tina has been in the past - great staff! Haven't moved in yet, but expect unit to be fine.
Tina is always incredibly kind and helpful!! I would definitely recommend this place to anyone looking for storage!!!
I went there, Tina was very helpfull and nice.
Tina was fantastic at helping me get into my unit. Would recommend to a friend
So many hidden fees, terrible accommodation, overall sneaky business practices. I'm much happier using the company down the road. No freight elevator for the second floor, extremely overpriced, bad business practices.
I recently went to rent the advertised "$1 for the first month" unit. I was very honest that I'd be out within the month. As the trainee read all of the non-essential questions about rooms & trying to sell overpriced packing materials, she mentioned a "pro rated amount would be charged on the first of the month", which was 2 days away. I asked the manager of the site, Tina, why & how would they pro rate $1? She said ok & I watched as she wrote on my paperwork that I was a 1 month customer & she made it sound like the pro rate would not happen. However, the trainee called a few days later asking for me to pay the $28, their pro rated fee. I asked to speak with Tina but she was off that day. I explained to the trainee that I told Tina about my 1 month & I thought I would not be charged. I asked her to have Tina call me back. when I received no call, I assumed that she realized that I was on the $1 & didn't bother me. However, 1 of the 2 women actually called my Mom & asked her to come pay the fee. I didn't find that out for a couple weeks but when I did, I called to ask why. Tina didn't remember me or my 1 month plan.... she even denied ever knowing about it but when she pulled out my paperwork, she saw her own writing on the form with that very information! I don't expect her to remember these details but maybe before you start swearing that isn't so.... check the paperwork!! I went in the next day to empty my unit with 10 days to spare! I asked why she never called me back & why she asked my Mom to come pay? she said, "If we cant reach you, we call the other person you put on the form". I said, "Kat called & I asked her to tell you to call me & you NEVER DID". Both women denied calling my Mom, but I had a receipt! I asked why they charged that $28 for a $1 unit??? NO ANSWER!! I asked how would we get our money refunded? She said to call into the main office. So, after several calls to Public Storage 800 number, I finally got a human who gave me another number to call, then that number gave me another number to call collections. I called twice in 4 days, left a message, as was asked & finally got a call back. I asked her to credit my Mom's account but that is not possible. She said they refund only by check & it takes 4-6 weeks... for a $28 check??? I haven't received the check as yet but hopefully will & then I will NEVER rent from Public Storage again! The communication level was ZERO!! I just don't get why that was done & why this woman Tina, who sits in an air conditioned office most of the day had no time to call me... or even send a text! LAZY!!! I wish I could still get an answer as to why public storage would charge us $28 for a $1 unit???? And why is it so hard to get our money returned? seems a little underhanded... like they hope most people wouldn't go through all of that for so little. That is just plain BAD CUSTOMER SERVICE!! On top of all that, my unit was damaged so pulling the door up & down was difficult as the tracks were bent. How about some maintenance! Or are the damaged units the $1 ones??? For a business that seems mostly self service, these 2 women "working" there dropped the ball! This should have been simple but without communication it wasn't! So, I await my refund check & I'd love a call from Public Storage about the pro rate practice. I mean, if Tina had said, this is what we have to do, I would have charged it & asked, on the spot how I'd get my money back. If she said by check in 4-6 weeks.... I would've called corporate right then & there!! I'd already sent 3 people there in the last few years but wont ever do that again! There are plenty of units around & if simple communication is too difficult for Tina, then go elsewhere & save yourself the headache!!
Tina is so great, wonderful, awesome and friendly!!!! She has a very brilliant human relation skill.
I love this place because of one person. TINA. She is the glue that holds this place together. I don't want to give her too good of a review because I never want her to leave. She not only interacts well with me but with other potential and current customers. She is receptive to the needs of everyone she interacts with. I know because I witnessed it. I want to tell all that read this....if you have storage needs come to this location if its feasible and ask for Tina. Tell her Fred sent you. Thank you Tina for everything. If I could rate 10 out 5 stars I would!!!!
Great service with Tina! She is very attentive and helpful!!
Amazing experience Tina and Kat were so helpful!
Came to this location, Tina was more they happy to help us! She was great went out showed us the unit An we were so happy with everything. We then went forth with getting a storage unit!
Great and easy experience from start to finish
Tina was excellent in providing a unit for me. Even took the time to show me multiple units. Great experience!
Great service. Tre was very helpful. Would recommend!
Tina Allende was AMAZING!!
Rich was great and the whole experience was friendly, fast and easy.
We drove down from NYC and when we arrived tired and moldy, Tina was amazing and helped us out no end. A very good service and having good people working for them always makes these things a no brainer.
Tina is an excellent manager. She is very helpful. I highly recommend this place. I am very impressed with Tina's costumer service. Thank you.
Wow!!! Tina was wonderful!!! What a great experience acquiring a storage unit. She made it so easy. Very helpful and professional. I would recommend this place to all my friends. I felt it was a very safe secure environment.
This PS Location is great, just got a second unit to help a friend move out. Tina was awesome, she helped with everything and made sure I had all of the packing material that I needed. This is the place to go in WC if you need to store anything.
Tina is great. Great Customer Service.
I am a returning customer, got a great deal online. Tina was very helpful and knowledgeable about the facility, and made the process go very smoothly.
Tina is awesome and super helpful! I came in last minute and she stayed after hours to get me a unit
Thanks to Tina for calling me to remind me about my due date on my payment. She a great worker and takes care of her customers.
Tina is great, super, awesome!
Tina the property manager is fantastic, very helpful, made the process very easy and i recommend anybody to come.
Tina has been more than helpful with our motorcoach storage needs. Her professionalism and attention to detail is hard to ignore. Thanks Tina!
Tina & Sam great public storage customer service.
Tina was my agent. I had an excellent experience there. Very professional, patient,and loving. I would recommend everyone to so business there
Tina's the bomb! BOOM BOOM BOOM! She was extremely helpful and even stayed late to make sure we got a unit before closing. Thank you so much!!
I went in today to rent a unit for my maintenance company. Tina at the front desk is very welcoming and helpful. We have been doing business with this particular property for years now, and always have had great customer service!!
This place is great! Very convenient and a great staff!
Very helpful ,Tina is a great person she's always so kind and helpful thank you for all you do
Our move-out day was long and prolonged and by the time we arrived at the storage facility it was dark. I was concerned before hand if the area was going to be lit and was pleased to see that it was, making the transfer of items into the unit much safer. Plus - Great Customer Service from Tina!
Thanks to Tina for coming in early for me I was able to get my code which aloud me to get the equipment needed for a jobsite that had an urgent deadline.
Tina was great and very easy to get along with. Check in was fast and very informative. She touched everything that I could think of, and even went through gate operation plus showed were the unit was located. K
Tina was extremely helpful and courteous while helping me to find the appropriate storage.
Buyer beware! I am having a frustrating situation with Public storage. They raised my rental rate after five months 25%. No warning at all. By time I was finally leave a message with a customer service manager, I received a voice message that they were sorry I was upset but, they could do nothing about this. It was in fine print in my contract. When I signed the contract I asked the property manager if there was anything I should really pay attention to in this agreement in terms of increases etc. She told me it was very simple agreement with no surprises.
Wonderful staff to deal with. Very accommodating as we moved things from out of state. Searched many similar facilities in the area and this site had the best rates of everyone. We would highly recommend them to all!
Tina and Kristen were great, they explained everything clearly. They let us know about the limited time promotion and the discount on boxes.
Clean. quick and easy. Tina the girl behind the desk was great. She wanted to make sure we were satisfied. The next time we need storage space we know exactly where to go.
Tina and Sam were extremely helpful and provided great customer service. As a first time user of public storage, they were able to help me with my decision and provided a lot of useful information, great staff!!
Tina is a very lovely lady .she really is so patient today I went in the office had lots of people she was so kind and took her time with everyone .I have a unit here it is very quiet and clean ,thank you to Tina once again is awesome .your company is very lucky to have her as your worker here at public storage
Quick painless service from Tina, will use again and recommend!
Tina at the West Chester store is always very helpful and courteous to her clients
I wanted to get a quick message out there about what a great experience I had renting my unit. The facility is well located between my home and work and the unit is clean and easily accessible. Without a doubt the best part of the experience was meeting and working with Tina. Even though our interaction wasn't too long I could tell how bright and helpful she was. She was right on with her answers, got all my paperwork well put together, and she did it with a helpful heart. I really appreciated that.
Tina was the best! Great service!
The staff at this location, and the manager in particular give you the feeling that they want your business. I bring my business here because I like the way I'm treated. As long as I need the services I will use them, & I will also tell others and strongly recommend them to use this property. Superior customer service, what more can you say.
Great place Tina was so helpful got us set up very quickly. I would recommend this place to anyone.
Organized and efficient check in. Friendly service
I lucked out. Got the last unit available in the size I needed. Tina was super helpful.
My experience with public storage has been nothing short of spectacular. Tina has been very helpful not only with the unit i am occupying but also with a second unit for another family member. There has only been one minor incident in the past year, and that was just because someone crashed into the security gate. The gate was immediately fixed and at no time was there ever a question of security or a worry about our units contents being compromised. All in all an absolute pleasurable experience with Public Storage and Tina as well, and I would reccomend this place to anyone.
I have had two units in this storage facility for over a year now and I am very pleased in the way the units are kept..outside and inside. The area is always accessible and the security is tops.Additionally the manager , Tina , is always available , returns calls and extends as much information as requested. I believe that this facility runs efficiently thanks to her efforts and dedication.
Great place!!!
Tina A. was able to accommodate my request to move-in one day earlier than originally scheduled. The entire process was incredibly fast, and Tina was very professional in determining my needs and explaining everything involved with the process. I will definitely recommend!
Tina and Samantha are both amazingly helpful and got me everything I needed at fabulous rates. In this time of transition for me, I needed an easy and secure process, and they delivered 100%. I would never go anywhere else for my storage needs. The location is super convenient too!
Loved this place! Have used Public Storage bedore..always a pleasure! This location has 24/7 protection and friendly, efficient employees. Thank you!
I moved some belongings into a storage unit this past Saturday. During my move in, the property manager on duty, Tina, made it very easy to get in and out. She was super friendly and personable. She took her time reviewing the paper work and made sure all my questions were answered. My unit is inside however, it is extremely easy to get in and out. Overall, my moving experience started out lousy and Public Storage made it so much easier/better than I thought.
Tina was extremely professional and helpful when it came to helping us find a unit that fit our needs and budget. I would highly recommend to any of my family or friends!
Tina was wonderful & made the miserable move much more pleasant than I expected. She was quick and had answers to every question! Thank you Tina!
I reserved a unit online and the next day had my things in it. It was fast, easy and Tina and Sam were so nice to wok with!
shes awesome ! very helpfull
Great and helpful service. Samatha and Charrie are so friendly. Love Public Storage!!
Love this location and service. I had the pleasure of meeting Tina last week and she was a huge help to me. Very kind and informative.
Tina was super friendly, helpful, and answered all of my questions. The size, security and no minimum 3 month or 6 month commitment was just what I was looking for.
Tins is awesome and so very helpful every time I come to the store.
Tina was great and got me set up with a storage room that fit my needs within minutes
Public Storage in West Chester was awesome. Tina and Samantha are great. They made the process very easy and simple. Thank you ladies!! Cait Laird
I love Tina!!! She was very helpful and nice to talk to!! I will use this facility for as long as I stay in this area!!!
Very accommodating:) thank you!!!
Tina was very personable and customer service oriented! It was a nice relaxing experience to work with her during a stressful long distance move. The office, grounds, and unit were very clean, welcoming and conveniently located. I would definitely recommend this location.
I just want to say a big thank you to Tina -the whole ponderous process of moving into a rented storage location was made quite easy by your help and friendly attitude. Got my second rental location sorted and now time to move some of my stuff in -this is a very well managed location and Tina -who manages this location would make anyone feel welcomed.. thanks again... Felix
Thanks to Tina & Krystal the experience was very easy for me! They were very personable and welcoming workers!! Thanks girls!
Been with PS in West Chester for over a year. Tina has been great when I needed assistance down grading my unit and all the times I forgot my code. The staff at PS are always in the office ready to help when needed. Would definitely recommend this location.
This was my first time renting a storage unit. Tina did a great job of helping me pick out the correct size for my needs by actually showing me the units so I could decide which one would work for me. She informed me about the security, and told me the hours that I can access my unit. Both are very satisfactory to me. I would definitely recommend this facility to anyone.
I worked with Tina to help make my rent more affordable! She was extremely helpful and wonderfully nice. I thoroughly enjoyed working with her.
Thank you Tina for all your help!
I went to ps today and the woman that was there was so helpful Tina got me into the parking space I needed it was a great spot .she was very patent with me while the tow truck got the paper work done..the office was nice and clean she was outstanding and seemed to know her job very well The company is lucky to have an employee like Tina Thanks public storage Great job Tina all your help
Tina is the best! Gave me the best price and a promotion, very professional, courteous. Great customer service. She went out of the way to help me find a location closer to the airport. Called a number of people to confirm location and availability and was very customer oriented and determined to help. Excellent service and a very good experience!
Great experience! Crystal and Tina were helpful and made our move very stress free.
Fantastic! They stayed late for me. They are great people too. Thank you thank you.
Tina was awesome down to earth and real!! Will recommend to friends and family. Very professional and very cool to talk to. Site is clean and well kept! Nice storage facility!
I needed an outdoor space to store my pickup truck for the winter months and I was able to easily secure a spot at a reasonable price. The sales associates were always helpful, friendly and courteous. I will be back.
Tina was awesome! She was very helpful and knowledgeable. This process was SUPER easy! I will recommend this location to anyone I know! Thanks, Tina!!!!
Tina and Loiena were so much helpful in getting me moved in and took extra effort in getting my trucks settled into the parking space. Love to do business with them!
The renting experience was very pleasant and convenient. The rates were good and I got 50% first month rentals for booking online. The location is convenient for West Chester area as well. The facility felt well secured. Tina was very helpful and courteous and showed me around the facility and the unit assigned to me. She also gave some helpful tips on moving large loads and materials to help pack. Overall it was a hassle free experience and would recommend this facility to anyone looking for short or long term storage.
Tina and Krystal are really awesome!! They were so helpful and nice. I highly recommend coming here to store
My experience at Public storage was very good. Tina was very helpful in assisting me. She made my experience very pleasant. I would recommend using this storage company!
Tina displays a strong dedication and commitment to excellence. She's is good at having happy customers and successfully up-selling them at the same time. She wants to make sure that her customer is satisfied and does everything necessary to keep customers coming back. Like me, I came back!
Had a great experience. Tina was so pleasant and accommodating. She took the time to answer all of our questions and even gave us a discount. It was a pleasure working with her.
Crystal was so friendly' she took her tune finding me the perfect unit!
Tina came in early to do a transfer for me during my move. We needed a larger unit and she made the process seem less. Highly recommend!
Tina is an absolute pleasure and a definite asset to your company. She is professional and friendly. Even at the busiest of times she is able to connect with each existing or potential customer and addresses their needs promptly. You, as a customer, never feel rushed or as if you are an inconvenience. She takes the time to get to know her customers and has a very caring heart. I have personally seen, on many occassions, Tina go above and beyond to help out a customer. She exemplifies everything that you would want your customer service person to be. I have worked in customer service for several years so I hold the bar high and expect alot from people in customer service positions. She brings her A game to the table every time I have dealt with her on the phone or in person at the West Chester property. She is patient and very knowledgeable! I have been a long term tenant and appreciate her service.
I LOVE PUBLIC STORAGE IN WEST CHESTER!!!! ESPECIALLY KRYSTAL & TINA!!! AWESOME!! I NEEDED TO HANDLE A PROBLEM AND THEY DID.....SO I SAY THANK U KRYSTAL & TINA!!!!!
Krystal and Tina are awesome! Always have an amazing experience!
Tina is great and very helpful!
Excellent customer service experience over seven years of renting at this location. Tina has always been helpful. Facility is well maintained and secure.
My experience with Public storage has always been a great one. They are friendly, and always answers all your questions. Also are very helpful in finding the right storage unit you may need. Every time I need extra storage they are my first and only storage solution. The are great.
This is my second time using this location. Tina was so helpful so I thought of her again. Tina is the best. :)
i have been renting at this location for many years and find that it is a clean and secure facility. Tina the manager is excellent as well as the rest of her staff. competent and helpful. i would highly recommend this location to anyone needing a storage facility.
Convenient location, customer service was very GREAT, and would highly recommend. Tina was extremely helpful! Thank you!
Tina and Krystal are awesome - friendly- and always more then willing to solve any issues that arise. I always leave with a smile after the exceptional service that's provided.
Tina and Krystal are awesome! I would recommend this place to anyone looking for a storage unit!
Krystal was awesome! She showed me 3 different units to find the one that worked best for my needs. I would suggest this to anyone!
My husband and I just rented a unit yesterday. Krystal and Tina were very friendly and helpful.
Great service, clean location, and helpful staff. Charrie is awesome, she helped me get a better deal than what I was expecting.
Ryan was the best sales associate that I ever dealt with. Very professional, customer service oriented, efficient and he knew the ins and outs of his job. This made for an AWESOME experience and I'm very happy in knowing that my money is being well spent. Ryan - thanks for the awesome customer service and for answering all my questions!!!
Tina and S'ba went far beyond the call of there duty helping me in and out of the office quickily and efficientily ,even holding the door open for my father in-law who is handicapped when we left the office .They treated us like people not just customers .It was pleasure meeting them both. Clayton
The two employees I encountered were both professional and easy to do business with. They are clearly motivated to give excellent customer service.
The whole rental process was extremely easy and painless I made reservations over the phone and arrived the following day park my vehicle in the reserve spot and was out in less than an hour !!!! Awesome !!! Thanks !!!! Krystal and Tina very professional and helpful. """ one happy customer
Tina &Krystal did an amazing job!! They were extremely helpful, professional & friendly!
Great staff!! I arrived close to closing time and was greeted by the friendly staff (Tina and Brandon). The property was very clean and well maintained. They rented me a perfect unit for my needs. A++ I am now a repeat customer due to the kindness of this staff; Tina was very knowledgeable and helpful in meeting my needs for affordable climate controlled storage. I wound highly recomend this public storage facility.
We had a very good experience. Tina is always very nice. We even had to rent two storages and she was always helpful to find the best size and price for us.
Tina was amazing! She was so helpful and funny. She made the moving process easy and was extremely accommodating.
Ryan was definitely there for us when we needed a storage unit to keep some overflow that couldn't stay at our apartment. Definitely will be recommending this place to friends and family and if there is ever a need in the future we will be returning. Thank you to the whole team at this Public Storage!
Hi my name is dominick warnick I rented a storage space at Public Storage in Westchester I would like to thank Erika I had wonderful time and a pleasant experience renting from her I think im very much there she was very kind and I hope people who rent from them have a wonderful experience to thank you for your patience time and Merry Christmas.
Thanks for your ryan
Erika and Ryan were VERY helpful I give them a 5 star for making it easy for me to move in. Thank you to Erika and Ryan!
Very friendly and professional staff. Erika is super cool and friendly and makes you feel like you've had a 5-star experience. Didn’t really care for the rental insurance requirement but all-in-all a great place to feel comfortable storing my valuables. If I had a high-end business I would steal Erika away to run the front end…
Ryan and Erica are super helpful and professional. They explain everything in detail to you so there are no surprises. Erica went above and beyond to help us get the storage unit open today. So far it has been a good experience and very easy to access with a Uhaul.
Awesome service, fast and easy! Ryan was extremely helpful!
Erika & Ryan were total rockstars! They were kind, efficient and help me with my storage problems.
Satisfied customer! A++++
On my 2nd day of rental so that's why I'm reserving the 5th star for additional experience. However, 5 Stars for sure on the sign-up and service provided by Erika and Ryan. Both were very informative and helpful in getting me established at Public Storage. They were also very patient receiving and answering all my questions. So far so good- I'd certainly recommend based on my experiences so far!
Erica was pleasant, professional and efficient in helping my family select the right size storage unit. I would recommend Public Storage of West Chester, Pa to anyone needing assistance in locating storage units that fit their needs. Happy to give Erica a five overall grade, she deserves it.
I had a great experience at Public Storage in West Chester, PA! Great Staff! Ryan and Erika were so great. They were very helpful and informative. You can tell that their first priority is making the customer feel welcome. They are both such great people. The facility has great lockers inside and outside. Would recommend this storage facility over the rest!
Great!!!
Ryan and Erica were very helpful, professional, and courteous.
Very easy, speedy, and productive check in. Ryan was very helpful in giving me information and was very professional and knowledgable.
The rental process was quick and convenient. Ryan, the manager with whom I spoke, was extremely polite, friendly, and professional. He continued to provide excellent service when I temporarily misplaced the keys to my unit the next day. He thoroughly explained my potential options for getting access to my unit as soon as possible, even going so far as to offer to supervise my cutting the lock with bolt cutters if it came to that. Fortunately the keys turned up soon enough, but Ryan deserves highest praise for a job well done!
I have used this property for storage for ten years. In the last few years Ms Tina Allende has been the person I have had the most contact with. I have found her to be most courteous, inforned, kind, and informed as little problems and concerns arose. We will miss her pleasantness as she is soon to transfer to another location
Even though we arrived late for checkin, the manager (Ryan) was very friendly and helpful. Very quick and painless to get set up and ready to start moving in.
RYAN AND KRYSTALE VERY HELPFUL IN TAKING CARE OF ME AND GETTING ME ON MY WAY THANK YOU VERY MUCH !
First of all, Erika and Ryan were top notch. They both had us laughing and enjoying our experience there from the moment we walked in. I was really happy to have picked the right place. They were personable, knowledgeable, and extremely helpful. They made me want to stay and hang out with them because I felt immediately like I have known them forever. And at the same time, they were extremely efficient and professional with their ability to find me what I was looking for at a price I felt good about. I look forward to dropping by just to see them both. I was very happy with our experience so far. Thank you!!!!!
Great service!
My daughter had to rent a storage unit for a few months in between moves. Public storage was very convenient and helpful. Very affordable and easy to work with. There was some confusion regarding the ending of the contract online, however Ryan, the manager at Public Storage was extremely polite, professional and helpful. He had to refer me to the district manager, Nate to rectify a problem, but it was a very nice and friendly experience. Both men were very professional and I am very satisfied with their company.