Public Storage Self-Storage Units at 592 Swedesford Road, Berwyn, PA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 47/moSmall 5'x5'
$ 47/mo $ 47Best Price LabelHurry!
- Climate Controlled
5'x10'Online only price$ 73/moSmall 5'x10'
$ 73/mo $ 73Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 77/moSmall 5'x10'
$ 77/mo $ 77Best Price LabelHurry!
- Inside unit
- 1st Floor
10'x5'Online only price$ 103/moSmall 10'x5'
$ 103/mo $ 103Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 110/moMedium 7.5'x10'
$ 110/mo $ 110Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x10'Online only price$ 135/moMedium 10'x10'
$ 135/mo $ 135Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x15'Online only price$ 255/moLarge 10'x15'
$ 255/mo $ 255Best Price Label1 unit left!
- Inside unit
- 1st Floor
9'x23'Online only price$ 322/moLarge 9'x23'
$ 322/mo $ 322Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Resources from the Help Center
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Berwyn Self Storage Near Route 202
Our Berwyn storage units are easy to get to, with access from Route 202, Route 252 (also known as Swedesford Road), and the Pennsylvania Turnpike.
We want to make self storage easy for everyone in the Valley Forge area, so our Berwyn location has over 550 storage units to help clear your space, and your mind. Sports equipment piling up after practices at Picket Post Swim and Tennis Club or Wilson Farm Park Volleyball Courts? Store your clubs, balls, and rackets in one of our 5 x 5 storage units and get that garage or closet space back. If your family is growing faster than your home is, we offer convenient 10 x 10 storage units that can hold up to three rooms of stuff.
Our Berwyn storage units are all located indoors and many offer climate control self storage. Whether you need long term storage or are just clearing some space for a move or renovation, we offer flexible month-to-month rentals to fit your needs.
Take advantage of our free parking and onsite packing center today. Our friendly associates are waiting to help you find the perfect storage unit for you.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 309)
Chris was very knowledgeable and helpful with all of my questions as per size rates and mileage. As well as a few extra tips about moving day and how I should pack the truck Since this will be my first time, driving a moving truck.
Great experience and very helpful. Especially the young lady named Chris.
Needed to get some sort of storage, as I had a bad experience in the past with another company. Was driving by and decided to get some details. To my amazement I was taken care of by Christine she was very welcoming friendly and knowledgeable. Had answers to all my questions and concerns. To all that are thinking of getting some storage I recommend public storage of Berwyn and ask f I r chris she will take care and answer all the questions you might have.
Thank you to Chris for all her help getting me the perfect size unit, perfect location in the facility and of course a great price!! I was very unsure coming in what exactly I wanted or needed and she was so patient and knowledgeable I felt so comfortable and confident I made the right decision!! Thanks again Chris for making this such a great experience!
I I had the pleasure of meeting the most kind and helpful young lady at the storage unit I was trying to find out what size would best fit my needs and she had answers to all my questions. If I had to recommend a storage place this would be the one. public storage Berwyn, PA. The lady’s name was Christina and I’d like to thank her very much for all her time and patience with me.
I had a wonderful experience at this particular location. The property manager Jade was wonderful and extremely helpful patient and supportive. Customer service 10/10 for sure
I recently visited this location. While I didn’t rent that day, I will be back. Jade was very professional and answered all of my questions. Gave me an aggressive price quote and was very pleasant. I would definitely recommend this facility
The storage unit representative Jade, was very kind and respectful. Her customer service was top tier, and the facilities were very clean.
Very professional & clean
I use my u it quite frequently every month and Jade, the woman who works here, is wonderful. We’ve had a lot of conversations over the last few months and she’s extremely helpful when I need help with anything.
Jade did a wonderful job helping me rent my unit
Great customer service, convenient location and a very polite attendant she made my visit quick and easy
So far so good! I’m pleased with my storage unit. I wasn’t to sure about what size unit to get but I got a lot of help from the young lady in the office. I think her name was Jade. She was helpful and pleasant. Thank you!
Facility was great. The staff person made me respond with a one star rating. They were rude and unhelpful. I will not use this facility again.
Giving these guys your credit card information is worse than giving it to thiefs. They will change prices on you without giving proper warning, overcharge, tack on late fees if their processing fails, and all sorts of wonderful experiences. There are 3 other storage places nearby, not public storage. Do yourself a favor and pick others.
Harry was great and helpful
Harry gave great service and he was there when we need him
Keisha is absolutely wonderful to work with, she is beyond helpful and really helped me with my move in. Thank you Keisha!
I want to take the time to Thank the property manager Keisha for helping me with my move in. Your customer service is amazing. Thanks again
Good customer service seems hard to come by now a days and I have to say Keisha was great!!! I tend to ask a LOT of questions which aggravates people but Keisha was patient with me and answered every last question I had with a smile. She was so helpful and gave me a lot of good information.
The two large doors haven't worked since you rented there for a month or so. And the entrance door is always left open.
I loved it. Keisha made my experience painless. No stress. Thank you !!!
I sleep peacefully knowing my most prize possessions are safe. When I come the Staff is always so helpful. I wouldn't store my things anywhere else. Okay maybe another public storage, but only if the staff is the same.
I was very pleased with your employee Keisha she was very patient with me asking her questions about my unit she’s very professional and pleasant I enjoyed her and thanked her for her help.
With the assistance of Keisha, we upgraded our storage units. Keisha is efficient, professional, knowledgeable and very pleasant to work with. She walked us through every step of the process, making our task much easier. The facility is meticulously maintained, and that, combined with the helpfulness of Keisha, created a very positive and stress-free experience.
My family had the pleasure of working with Kiesha. She was very professional and kind. Also patient! Will be recommending my family to use this location if they need storage! She was very helpful!
I hope they don’t work to hard today on this beautiful day! I came into the facility to make a payment for my aunt and per usual I was greeted with a smile and Keisha walked me thru the process with such patience. I am very big on customer service and the level of it here is amazing so thank again Keisha!
Fantastic place! Got great help from Kesha.
By far the best location I’ve worked with. The staff there was amazing. I was serviced by Keisha who has been nothing but sweet kind and helpful. If i could give 100 stars I would.
The best people work here they where so helping on my question I was asking definitely 5 stars
I’ve always been skeptical about storage facilities, however your employee Keisha did her absolute best to assure me that my belongings would be safe and that I had nothing to worry about. She was very understanding and caring. And she made my move in smooth and easy. You guys need more employees like her she does and amazing job.
Harry has been super helpful with my second storage unit and took the time to walk me through the process. Extremely kind person. Thank you.
Keisha, thank you you were amazing at helping me downsize and save money. Thank you for your great customer service.
Fantastic service, clean units, and very informative. I will be recommending public storage services to anyone in need. Completely happy with my experience!
Extremely helpful. The manager even called other stores for us when he was out of stock on a special packing item we wanted.
Don was more than helpful and made my experience quick, easy, friendly!
Harry was outstanding and gave me great service
Harry was super helpful, thank you
UPDATED 2022 (from 5 down to 1 stars): Well, I'm giving a star for cleanliness and location. However, since I got my units about 18 months ago, the prices have gone up TWICE - 20% then another 18%! What seemed like a very reasonable price originally is now highway robbery! Once you've moved in, they know they have you. Plus, the car gate had been broken for weeks (and using the tractor trailer side is difficult at best) and there's no signage, no floor plan, few exit signs and no call boxes by the elevators anymore, so you can get lost very easily - a serious safety issue! Suggest you look elsewhere. 2021: Once I figured out how to get a live person on site, Kelvin was most helpful in answering the MANY questions I had. Super easy process too!
Don was big help today. Great customer service. Keeps the place super clean. Thanks Don Young
Public Storage property no 08130 manager Don Young is very knowledgeable person and he made my work very easy today. I am first time storage user and he made me very easy. I would recommend everyone to use this storage.
This is an excellent storage facility! Indoor loading zones help make the big stuff easy to move in and drop on a (conveniently located) cart for transport to your unit. The staff has always been kind, considerate, and easy to deal with (looking at you, Kelvin!). This is a great spot to store what you need stored!
Don is the man! he helped me switch containers from a 5x10 to a 10x10 without any issues. Simple, easy and done!
Kelvin is knowledgeable in every aspect of the business at the Berwyn location. I am so grateful for his friendly brand of professionalism. Kelvin provides outstanding customer service and this translates to a worry-free storage experience at the Berwyn location.
The overall experience was great. I was impressed with the cleanliness of the facility and the availability of the push carts. Kelvin's customer service was very impressive. He was very kind and helpful. I did not regret going directly to Kelvin for assistance, and with his help, the issue was resolved immediately.
Super friendly and helpful!
I was impressed by the manager. Kelvin was super helpful and answered every question I had. On two occasions I needed assistance and was worried I wouldn’t be able to get a hold of anyone, and Kelvin called me back immediately both times. I would recommend this facility if you are in need of storage.
Kelvin is the man! helped us with everything we needed no problem. super nice and helpful and made our move so much easier!
The storage is clean and well set up. Kelvin is AMAZING! He helped us get a very heavy moped off of our truck and offered to help with anything else we needed. He gave us his last two bottles of water and was all around just great. So friendly and helpful. He deserves 100 stars!!!!!!!!
Kelvin Ramirez was very helpful. He showed us everything we needed to know and was very polite and courteous.
Stopped by today to this location to take a look at two different size units and Kelvin took his time explaining to me the price and the process of moving in. He was great and I definitely will be back to store here.
Kelvin was wonderful to work with - responsive, supportive and very pleasant. The facility is nice and clean and we've never had any issues.
Great, safe facility. Management was attentive and helpful.
Manager Kelvin R. provided excellent service when we needed a larger storage unit within the facility. He suggested the best option for our needs and made it a seamless process. The facility itself is very clean and in a convenient location. I used it several times when I needed extra space.
Awesome facility has everything you would need. Kelvin does a great job!
Kelvin is awesome. He knows his stuff, keeps everything clean and in order. Highly recommend
Kelvin was great. Easy process and good facility
Great service. Helpful and friendly staff. Stored our stuff for 4 years without issues. Highly recommend.
Kelvin, the property manager, was very helpful.
Kelvin was extremely professional, courteous and very helpful in navigating us helping one of our company's during their move out
Extremely pleased with kelvin at public storage!! He was very thorough and made the process easy and quickly! Very happy with public storage! Will recommend to all my friends and family.
Just started renting early this month. Kelvin, the property manager, was fantastic at setting me up with the unit
Harry is a great employee! He was exceptionally helpful. Very helpful!
Kelvin was great in helping out with the rental.
kelvin was to notch was customer service!!
Kelvin is awesome
Great Service, Kudos for the knowledge from Management!
Fast professional service!
Kelvin was amazing. Helpful and courteous. The company is lucky to have him.
helpful and willing to help Kelvin thanks for the hassle-free experience
Outstanding Service, been in the service industry myself is great to see that we still have great service outthere!! Kudos Kelvin keep up the Good WORK!
Best experience in customer service around goooood job Kelvin …I will refer all of my friends to use this place for their storage needs
Kelvin is awesome. Very nice and helpful. Explains everything. Public Storage should be proud to have him as their employees. Very conscientious.
I had a few questions regarding a unit I was looking to rent and Kelvin was great at answering all the concerns that I had, great example of good Customer service. Super friendly and knowledgeable!
Kelvin was very helpful with letting me know about the rental process & showing me a tour of the property. Thanks Kelvin for giving clarity to the storage process.
The manager Kelvin was very helpful & gave me great customer service.
Kelvin r Was incredible as the property manager he showed us several different unit was very upfront and thorough in everything we need to know the forecast and everything and in speaking to us determine that maybe his location was not the closest to us and offered to look up other ones for us and change the reservation over if we wanted him to we were very impressed with his customer service skills and became public storage customers just because of him
I stored my personal belongings at this facility for three years and have always had a great experience working site managemrnt. Very accommodating!! Ask for Kelvin. He is top notch and will help you get into the best storage unit for your needs.
Carol was extremely helpful in assisting me with the rental of a storage unit. She was professional, competent and explained everything regarding this rental in full detail. Her assistance was certainly appreciated. She is a credit to your organization.
Kelvin was very helpful. He went above and beyond helping me accompolish my move after hours. I had had a horrible day with movers, etc. And Kelvin helped us complete the move. I cannot rate his efforts highly enough. Please thank him for me.
Kelvin showed me a unit which was too small and so he sent me to the Frazer location. Very willing to help.
hassle-free and friendly warm attention at this location thanks again Kevin for your all your help
Rented a locker from here today and had a great experience. The facility is clean and secure. The garage allows you a secure way to access the lockers from your car without worrying. Kelvin was incredibly helpful in assisting us to pick a locker and helping to move some of our things in. Highly recommend this facility!
Without a doubt, this location excelled all around starting from Property manager Kelvin's attentive and exemplar professionalism in customer service , clear and skilled communication, and spot-on cleanly well maintained units overall. I highly recommend this location as they are a shining example of great service regardless of the many questions I had and Kelvin managed to go above and beyond.
Kelvin Very helpful Very nice guy all love all clean Very fast Very respectful Very responsive Anything that I need help with he helped me and my team You don't meet lots of people that's respectful kind and responsive Keep up the good work
Clean property and very good property managers
Awesome experience. Kelvin is friendly, professional and easy to work with!! Units are clean and accessible.
Kelvin is amazing! His customer service skills are impeccable! He is caring and extremely helpful! You won’t go wrong coming to this location!
I had a very positive experience renting space at this facility. Kelvin, the property manager, was extremely helpful.
Packing up for a renovation and stopped in to grab some boxes. Carol was extremely helpful!!
Thanks Carol! Great job setting me up.
Great service, quick and easy. Kelvin was very helpful!
The on site managers Kasey and Carol are great! They are both friendly, informative and thorough. They helped make my decision to use public storage much less stressful! And a year later, when I was terminating my contract, Carol made that a very seamless process where I almost felt sad to leave:)! Additionally, this location is clean safe!
Update: My review triggered Public Storage Customer Service to call me yesterday and correct the error/situation from now onward. Thank you Kathryn for your call yesterday and hopefully you're going to adjust past adjustments too. I'm grateful. Thank you to show you care Past: 1st my online reservation of some $103/month was given to someone on the day off my appointment at 10 AM EST before I arrived on-time for my appointment. Then lady sold me $155/month units in July'20 for a year+. And last Public Storage unilaterally increased their rent to $196/month from 1st Jan'21. I had moved out of state due to COVID job loss and I am not in a position to remove my stuff due to rent increase. Customer service line will be kept on hold forever!! Pandemics @ Work!!
It was quick & easy to get my new storage locker. Kacey the manager was super-friendly, helpful, and consultative. Clean and well-managed facility.
I recently stored my items with this facility and Kasey! This facility was very clean and well kept, also very covid safe! Masks required and frequently touched spaces being sanitized! Kasey went over the moon and was extremely generous, kind, and helpful. No matter what we needed (a close Goodwill or UPS store), she was always willing and eager to help!
I had a great experience at Public Storage! Kasey went above and beyond to make sure I had everything I needed as I embarked on unloading my storage unit. (Thanks, Kasey!) I would definitely use them again!
Kasey was excellent in explaining the services offered and facilitating my move into the facility. Her availability, reliability, and flexibility were everything that I could ask for. The facility, as well, is excellent.
Carol did an awesome job transferring my storage to a larger unit. Thanks
My company is in the process of moving and desperately needed an indoor storage facility. I contacted Kacey at their Berwyn, PA location and within 30 minutes my account and rental agreement were set up and I was dropping off file boxes. The process could not have been anymore professional and efficient. They also offer a contact-free online option, but I preferred to go in person to get a closer look at the facility and was very impressed.
Great customer service.
Just vacated the locker I leased with Kacey as a holding area while my daughter was moving. Our movers were late arriving last night, so Kacey told me to just take the lock and leave it empty, and she would vacate me out today. She did that earlier today and I didn’t have to do anything more. Easy-peasy! Such a great experience! Thanks Kacey!
Kacey and the other staff have been wonderfully helpful. The facility is very clean and easily accessible. I highly recommend their services!!!!
Kacey at the Public Storage in Berwyn is Awesome. So Helpful with our storage requirements. She addressed them quickly and efficiently.
Friendly helpful staff, and high quality storage units with loading dock access.
Lite Movers here, easy and efficient. Easy elevator access! Great Place
Easy access and helpful people!
A great place to store your sh!t!!
A great experience. Carol was professional and very customer service oriented. Keep her happy.
Excellent service! Carol was very detailed with explaining all the information. Thank you so much!
Kacey has been such a help. I've used this place for some time and she's always helpful and attentive. Absolutely the friendliest and most informative help I've had.
Very clean facility. The staff was very helpful and knowledgeable. I will be using their facility for my storage needs when I move to PA.
Great service and amazing facility
Edited: Now 6 months later, we are moving out. This place is very clean, spacious, wide hallways, lots of carts. Very happy with my experience. Still 5 stars! Casey was wonderful, knowledgeable, and very accommodating. The facility is very clean, accessible, and well lit. Thank you!!!
Used this facility twice. Both were great experiences. Clean.
Kacey was very helpful and took care of our needs immediately. Public storage is clean and secure, we have been customers for 10 years
Kacie is very helpful and buttoned up.
Carol is a very nice and polite customer service rep. She was helpful with my move in and out. The storage facility could use a few updates: the back door doesn't always close properly and the it would be helpful if there was a ramp of some sort at the back door threshold. All in all a good experience though.
Called for out of state rates- Kacey was amazing !
I just wanted to say thank you to Casey in the office. Whenever I have had a question or concern, she is always right there to assist, reach out to corporate, whatever is necessary to improve my storage experience. Great thanks!
Clean , easy and secure. Carol was the most attentive and friendly person to work with. Hope she is awarded for her excellent customer service!!!!!
Carol was very thorough and informative!
Casey, was very informative,helpful, friendly, and attentive. Very knowledgeable with the size of units we needed. Great customer service skills.
Kacey was fast, efficient even opened early for me! Clone her please fantastic service thank you
Outstanding service while I stored my household goods for more than three years. Facility is clean and secure and Carol personally assisted me in the check-out process making it fast and easy.
Casey was so helpful.
Kacey and the crew were incredibly accommodating to get me into my unit.. EZ stuff!
Leaving a great review is not difficult, especially when dealing with Carol who was so helpful, polite, informative, and pleasant to deal with. In my humble opinion, it is people like Carol that make businesses survive and perform well because Carol understands what is important when potential customers come looking for storage units. I perceive this to be a tough job, but Carol went beyond what I thought normal in explaining the advantages and details that are involved with renting a storage unit. I am glad she was there when I inquired with our daughter. Thank you Carol.
Very clean. Kacey very nice, fast, accommodating to what I needed.
Very pleasant and professional. Covered all our questions in clear concise manner.
the aasociate,Kacey waz very helpful and thorough
Excellent service and suggestions for size of units. Very clean facility. Easy access inside storage building. Casey was very attentive to needs.
We had a great experience with Carol - she was very thorough and pleasant.
Casey is amazing. Friendly, great service and it is a pleasure to do business with her.
Super convenient and clean with friendly staff
Great experience! Kacey was very informative and detailed!
Carol is such a sweet lady!! She explained everything in great detail and made sure I had all the moving supplies I needed.
Above and beyond helpful. Highly recommend
Kacey was extremely helpful in resolving an atypical issue. Would highly recommend.
Carol, the property manager, was really a pro and made the process smooth and painless. Nice and clean facilities. Glad we have a storage locker here. Bill
Kacey is so helpful- from finding accessible units to the right size, the ease of check out, her availability- she makes storage easy!!
Excellent service. Kacey was extremely helpful and informative.
Kacey is awesome and walked me through the whole process. Can’t recommend this place enough :)
Quick and courteous service from Cacey!👏😉
The facility is in perfect condition, easy to use. Kacey is a great manager and always ready to answer any questions. She is very friendly and knowledgeable. I recommend Public Storage of Devon to anyone who may need storage.
Very happy with this storage facility. Kacey was incredibly kind, helpful and informative!
Kacey was a pleasure to work with!
Great location and excellent staff!
We were customers of the Public Storage facility in Berwyn for about 3 years or so. The service was great, the facility was clean, and the management was very professional. We had no problems with anything and would recommend Public Storage to anyone looking for extra space.
Kacey was absolutely the best so polite and accommodating!
Hi, I had an issue where I was charged for an additional month at this facility and Casey was amazing at understanding the entire situation and was able to issue me a credit for an additional charge where I vacated earlier. Thank you Casey you were awesome and most appreciated!
Clean space, easy access, and great staff. Kacey is super helpful, knowledgeable, and friendly. Highly recommend.
Public Storage was excellent! Very clean! Carol helped us with everything and showed us around the building. She had a lot of patience and had a time for us when we asked a lot of questions. She is an awesome lady! We recommend this place highly!
Super convient, and secure space. Kacey was extremely helpful!
Kacey has been super helpful for our first trip of public storage!
Very Satisfied with the facility and the Customer Service. Kacey is knowledgeable, and very helpful.
Public Storage was the best. The mangers helped us with a very move. I recommend them highly!
Kacey was very helpful and encouraging!
Kacey was great!
Kacey is very knowledgeable about her job she takes time to explain everything and to show you she’s patient to see if you have any additional questions and doesn’t mind if you actually asked the same question over and over all in all I was grateful for Kacey’s help.
Casey you are so kind and helpful and wish more people like you were in work business. Thanks a lot the Weggelaar’s
Kacey is just great. Helpful always! Ty
Casey is great! Very helpful and friendly. Place is very clean and secure
This was our first time using a storage facility and we really appreciated the time Kasey took to show us around and make sure we understood all of the processes. Between the positive interaction with Kasey and the cleanliness of the facility, we feel very good about storing our stuff at this location.
Clean facility, convenient location, and friendly helpful staff, especially Bonita. EDIT for 2019: Change in staffing has Kacey there these days, who is very friendly and eager to assist. Congrats to Ruth on the baby, and thanks to Kacey for being so helpful!
Wonderful experience at this facility with Casey who was extremely helpful. Her customer rapport was very simply stated........priceless !!
Kasey was excellent. Could not have made the process easier.
Kacey was helpful & kind. She was concerned about my property. Thank you
So great. Casey was helpful!!
Friendly staff and excellent service! Highly recommend for any storage needs.
Kacey was really helpful with getting us all set up.
Received great service here, would definitely recommend.
Kacey assisted me in scheduling my departure from PS. She was very helpful and informative in making sure I was fully up to date on my payments and entailed the vacating process. I would return to this facility of I am in need of storage in the future.
Incredible customer service by Monique... and on a snow day! Best move-in process I've had thus far. Monique went above and beyond to ensure everything was satisfactory & then some. Highly recommend!
Monique is awesome!
Monique was very helpful and friendly
The store manager, Monique, is very courteous and professional. She checked me in, showed me around the facility and answered all my questions. I’m a first time user and should be coming back if I have need for storage in the future.
Great location and service! I came in today and received great customer service from a woman named Monique. Thanks for the help.
I had the pleasure of speaking with a young lady Monique. Great customer service, very pleasant and patient. I will definitely use this facility to store my belongings for my big February move. Thanks Monique!!!!!!!
Brittany was excellent
Great place to temporarily house an apartment's worth of belongings. Thank you to Carol for being helpful and thorough.
Cathy was very friendly and very helpful. She got us set up, walked me through all the requisite documents and made sure the storage unit was in order. Overall, a very pleasant experience
Overall experience was great. I was impressed at how clean the facility is and push carts are available for you. Carol's customer service was impressive. She was very kind and helpful. She was even more helpful than the call center when we ran into a confusion with my reservation. I did not regret going directly to her and resolved the issue right away.
The Swedesford Road Facility was a wonderful place to store my property for a few years. It was always easy to access and Carol was always extremely helpful whenever I needed anything. I will definitely use this location again in the future should I have a need to store more items. Great experience.
My wife and i stopped at this facility today because we needed directions as we weren't familiar with the area.A nice young lady by the name of Maria was cleaning windows when we approached office, we felt bad about disrupting her cleaning, but she took the time to help us with our situation.she actually looked up the directions we needed on her on phone and wrote them down for us.we are not even customers of public storage, but this company should be proud to have employees of this character.
Carol was great! Thanks for a smooth check-in process!!
Carol was very helpful and kind and she made the difference in me picking the place and not extra storage
I have never had any sort of problem with this facility, They have been very efficient and cooperative.
I went in to purchase a set of moving boxes. Carol, the manager was extremely helpful, very kind, and helped me find exactly what I needed.
Carol was welcoming, knowledgeable, and kind we couldn’t make an appointment originally as we were driving in from Oklahoma. She guided us to the best way to make sure we could rent a unit when we arrived and made sure we got the best price! Overall a fantastic experience.
1) $1 free month, 3 months at rate I signed up for, then increase of over 30%. 2) didn't feel place was secure: found garage door left open on weekends, couldn't get it to close 3) interior door between hallway and my unit was in disrepair, wouldn't stay open, so very difficult to get things through the doorway 4) Onsite management friendly but ineffective in repairs done 5) inflexible, unfair: last month I intended to rent, because of a misunderstanding with a mover, I vacated on the 2nd of the month instead of the 1st of the month; staff referred me to the manager who refused to make any adjustment to the rent due for the new month. So I vacated one day late and I was charged for 30 days for which I wasn't using the space. They get 1 star for having nice onsite staff but I cannot recommend this place.
Great experience and customer service at this location. Ruth was the one who opened the unit for me, she was very nice and explained everything that I needed to know in terms of payments and what to do when I am ready to close out the unit. Carol and Ruth were both there when i was ready to close out my unit and made the process very easy and hassle free. It was my first experience renting out a storage room and i would totally rent from that location again. I had access to my unit from 6am to 9pm every day which was very convenient.
Wonderful Store , Wonderful Staff
Carol provides good advice and service at this facility!
Needed storage in a hurry. They were quick and made sure I got what I needed without spending a lot. Definitely recommend this place!
Great Experience! Carol taking care explaining everything going out of her way. I am assured that the stuff is safe and sound, in good hands. Also got a good deal on my first month, feeling thankful about everything.
Ruth Really Made My Day! Ruth was able to get me a great deal on two 10X30 units. Trying to reorganize for 2018 and this is exactly what I needed. Friendly and professional service - she really made my day!
The manager Carol is the nicest, most patient person! I say hello when I go to my unit and she is always in a great mood and provides excellent customer service! Always so helpful. Wonderful lady, not what you usually find behind the desk at these places. We've rented at 3 different places in the last 5 years and this one was the nicest, cleanest, easiest to get our boxes in and out of. Their hand trucks make it so easy, as does the design of their drive up dock. I wouldn't rent any place else because of Carol and the facility's ease of use!
Love the inside unit. Easy to back car up. Works well in all weather! Thanks to Carol for always helping with my questions, box selection, etc Nice person, deserves an award for good customer service! To those looking to rent, this place wins the prize! Nice building, great location, nice people at front desk, good hours.
very safey place to keep things
I have a unit here for a while and I have to give a 5 star to rosemary there was an uncomfortable and very upset customer in there and rosemary wow what a job she defused the issue and had the customer happy and laughing she really does know how to get people to calm down and has a way to make them happy.. I had to write this in Google cause ROSEMARY is a real customer service base to this location... She is really one of the best I seen at this location.
Outstanding customer service! Rosie made the move-in effortless and Carol was simply wonderful when I moved out. I highly recommend this location.
Rosemary is absolutely a great employee I had a wonderful experience with her she has help me tremendously. She answered all my questions and concerns, she also help me find a great storage unit for everything. I would defiantly recommend her to anyone I know. She is very polite and professional.
Rosemary is a great employee! She helped me find a good unit for the amount of things I have. Rosemary was very helpful and answered all my questions and concerns that I had.
Great Experience today. Downsized my unit and everything went as planned. It was easy and quick, Thank you Carol
Nice place with a such a friendly environment.. Am a truck driver and I delivers supplies for them. Never delayed!!! Am always in and out!!.. *****Kudos Rosemary!!!..
The service was great. Rosemary provided excellent help and was able to answer any and every question I had. I rented unit 1098, it was well maintained and satisfied all of my needs.
I have been calling around for prices in units. I spoke to Rosie. She was very knowledgeable and helpful. She made me feel that my business was always welcome... I will certainly be purchasing my unit at Public Storage. Keep up the good work!
very nice place Rosemary was very helpful very knowledgeable she was able to answer any questions i had she was a great help i would recommend any one to go here to get a storage unit
Very prompted and to the point, help me with all my worries and needs...Highly recommended!!
Carol is great. She provides excellent service and is very courteous. I recommend this place to anyone interested in renting public storage.
Great facility, very clean, well lit, with INDOOR loading docks. Bonita helped us. She was personable, professional, asked the right questions to determine our needs.
Just as advertised. Easy 24/7 access. Clean. Rarely crowded. Carol was very helpful and signing up and vacating are very easy processes.
I came into public store needed some information on something I knew nothing about. Then a women named Bonita came and helped me with everything I needed to know, the customer service was the best I ever had. It left a very positive opinion of this place. Bonita was the nicest person I have dealt with in forever! If you ever need any information or help from this place ASK FOR Bonita!
Very clean and safe. The Manager, Bonita, is very helpful and patient. A great place to store things!
Carol helped me open and close my space. She was excellent. The storage was clean, well lite and easy to access. I will use this site again in the future if needed and will recommend to friends.
Bonita was very helpful with our purchase of storage boxes. She advised us on all the possible material that we may have needed. I appreciate all the help that Bonita provided.
Bonita was very helpful at resolving issues we had promptly
I just got a second space, really love the location, very clean facility..I recommend this facility for your storage needs you also get great customer service
I went to this storage facility looking for information about renting a storage unit for my upcoming move. I gained a lot of knowledge from the property manager Bonita about moving supplies and materials that I would need. I would recommend her to anyone who is looking for the same type of information.
This place has all the packing supplies you need...from wardrobe boxes to packing paper....they also have great customer service....
Clean property, Bonita was actually swiffering the office when I came in. Polite staff, I worked with Bonita and she is great!! Great price for a unit. I feel very secure knowing my extra belongings are in this facility.
This is a great place to store your stuff. Bonita is the best to work with! anything that you need, she can help with. She is very knowledgeable and courteous. If you need storage, come here right away! Beautiful site, clean storage rooms, great lighting, very easy to get in and out. Much better than Extra Space in King of Prussia. Highly recommended.
Outstanding facilities and exceptional customer service...THANKS BONITA!
I didn't store my possessions at this location but, when I stopped in to take a look at the facilities, Wanya Edwards was fantastically helpful and incredibly friendly. I highly recommend his services and, if they're any indication, this location.
Polite, professional and personable, Bonita helped me set up a storage unit within a half an hour!
I recently contacted Public Storage in Berwyn, PA to set up storage for my son who is at Villanova University. Bonita, who was the office representative was amazing! She recommended the correct size, contacted my son + roommate to "get moving" and remember to get into her office to inspect the unit and sign the contract! She was kind enough to reserve their unit, until they finished exams and could get to her office. She made sure to fax us a copy of the contract in advance, so we could review. I have total confidence that she is watching over this deal and I highly recommend this facility.
Great customer service from Benita. Clean facility.
Really like the easy to use loading bays indoors
Bonita - at the front desk is courteous and friendly. Clean facility.
Very helpful and friendly!! Clean and well lit.
Was helped by Bonita, such wonderful customer service. Clean and secure facilities. Highly recommended.
I was in the store today to purchase merchandise an the sales lady was verey knowledgeable and was helping me with my dissions on choosing merchandise
I really appreciate the service at this location. Everything Ms. Baldwin assisted me with was A1. I will continue to do business with Public Storage, thank you so much
Bonita was both very friendly and helpful during my registration process.
We never used public storage before. We are looking into downsizing and storing some of our stuff till we figure out what to keep. Bonita was extremely helpful getting us on our way. She always takes the time to explain things with a smile. She is an A+ when it comes to customer service!
The Berwyn Public Storage facility is extremely clean and well maintained. The on site person, Bonita, is always attentive to your concerns. For anyone in need of a place to store your stuff, I would like to highly recommend the Berwyn Public Storage location.
Public Storage was a great asset for storage of our stuff while we prepared for our downsizing move. Bonita was very helpful and always greeted us with a friendly smile. We pre-moved stuff in March/April prior to our actual move on May 1st. We completely renovated our kitchen in the new location which took 2 months to complete. By the end of September, we emptied the storage unit. It has been a pleasure to work with Bonita and the Public Storage Unit facility (unit # 08130)
I was just able to call this place up and get all of my previous receipts resent to my email. They were fast and courteous in doing so too.
Great location, very clean, well lighted and maintained storage facility. My only issue, safety: Building was very big with multiple long winding hallways. Some units were quite a distance from the front door and down long desolate hallways, far from civilization. As a woman, I would not come here after hours or alone if my unit was not outside or very near the door where you drive into (close to the store). I am sure they have cameras but probably not manned (would catch a crime after the fact).
My family friends and I have all used this storage location over the past few years. Probably one of the best locations around- it is very clean and accessible. The facility supervisor Bonita is extremely helpful and friendly and always helped us out when we needed something. Highly recommend this location.
From the day we walked in to rent a storage unit to the day we moved out, Bonita always went above and beyond to make sure our experience with Public Storage was a positive one. She is friendly and personable and she always provided us with great customer service. After our experience here, I would not hesitate to recommend Public Storage to friends and family who need a storage facility.
Cleaned out large storage unit. Bonita could not have been more helpful.
Had a good experience purchasing packaging materials (boxes, foam peanuts and bubble cushion materials). Your property manager Bonita was very knowledgeable and helpful with my selections of materials that I used.
Arrived at Storage at time of appointment. Received briefing and then to unit. Filled out all papers and initialed everything. Was introduced to all necessary information clearly and repeatedly. Time for questions. The customer service representative certainly was very helpful. With our keys my friend and I unloaded boxes into the storage unit. She demonstrated the exit lockup process.
Akira made the entire process easy. She was very knowledgeable and well prepared.
Great experience! Benita was very friendly and helpful. My second time using this facility!! Excellent.
It was a pleasure storing here at the valley forge location, I recommend to other friends. The staff so helpful!!
Bonita has been a tremendous help with our obtaining a bigger storage unit than the one that we've had there for eight years. She gave us an estimated time frame of when one would be available and called within that time frame about an available unit. She was also very courteous and professional. She did what she said she would do. Thank you very much, Bonita. You do a great job!!
I am very pleased with the service and the condition of the property.... it gives you comfort to know that true customer service is not outdated
In order to house my car inside my garage over the winter, I had a couple of large items my son had left behind in my garage when he moved out. The solution of renting storage space was new to me, but the sales attendant at this facility was absolutely wonderful in guiding me through the process. Her (Bonita) very friendly manner was so pleasant that each month as I paid my bill, I stopped by instead of mailing my check just to get a dose of the good cheer she exudes. If you have something to store, I do recommend this very clean, accessible, and friendly storage place. And packing supplies are always there at the ready.
When I was shopping around for storage facilities I meet Bonita at this location and I had not to look any further, she's the best! She always has a beautiful smile and wonderful attitude. She's always willing to offer her help and assistance. I'm very happy using this facility and I have been recommending it to people I know ;-)
The manager Bonita was very friendly and knowledgeable and made my rental storage experience a breeze. The unit was spacious and the property was clean and secure.
Today I met news bulletin she was very good to me I really enjoyed reading the storage bin
Great customer service! Bonita is great at what she do! Never a bad experience!
I have been renting at this location for about 2 years now. Bonita helped me the first time around and again recently when I moved to a smaller unit. She was extremely helpful, friendly and professional. I highly reccomend this facility. Maria
Bonita was very helpful in recommending a smaller space and a more professional way of packing my goods...using the same size boxes...I thought that was a great idea.... Now the smaller space is more economical on my pocket... The space I should have gotten in the first place.. therefore instead of vacating I am staying.. I just love the great customer service Bonta has given me
Bonita has just rented me my second unit in a year first class service! Marcus and David have helped me as well always Professional and helpful a great place to store things and ensure your goods are safe.
Bonita was very helpful with resolving my issues with the gate code. Thanks Bonita!
This storage facility is quite unique because of the ability to drive inside to unload/load your car! I have had a storage unit for at least 15 years at your facility (also when it was Shugard) and I have to say, Bonita is such a joy to deal with - her professionalism and cheerful, friendly manner has been such a pleasure over the years! In a world where Customer Service is so rare, Bonita is a breath of fresh air! A truly wonderful person in many ways ! :)
Bonita was very helpful in helping me reserve a storage space when i relocated from OK. Thanks ma'am
Bonita has been great. She is always smiling and always helpful. The storage facility is always clean. Having an indoor facility with drive up dock were the features that made this facility stick out from other facilities in the area. I would choose this facility over one that is closer to my house because of the personal assistance Bonita gives each client and the cleanliness of the facility. Great Job. Tell Bonita to keep up the great work.
Great people, very helpful, and wonderful service. Nice clean facility.
Bonita is always helpful, facilities are always clean, good lightning. Great customer service!
Beautiful, clean, climate controlled facility with indoor loading dock and full complement of moving supplies. The agent handling check-in was knowledgeable, efficient, and courteous. I feel lucky to have this storage facility close by.
Made a reservation online based on the costs shown. Bonita was very pleasant when I went to move-in. However... I was astonished to discover the additional fees that were NOT shown on the website... for a lock and insurance. Sure felt like bait and switch to me !!! Then, there were forms and forms and more forms to initial, sign and date. Non of which do you really have the time or the interest to read. It felt really INTRUSIVE and annoying. I will be moving my stuff out of the there and finding another location.
Bonita has been great. Always smiling always helpful. it means a lot that she actually recognizes you when you walk in. i have also met other employees at this facility and they too have been very polite. The facility itself is very clean overall a great experience.
Bonita starts with a "B" because she is the best!
If I could put NO STARS I would! Absolutely horrible customer service provided by the new district manager. The staff on site is great but Mr. Adams promises to take care of issues and doesn't follow through. Still waiting a month for him to credit my account!!! Been a customer for eight years and am looking to leave. Do not recommend!!!
The facility is well kept and the elevators are close to the loading doc. Bonita has been very helpful and made our storage experience a good one. We have used this site for storage for several years.
My overall experience was excellent. The place was very clean and I got a good rate. But most of all, the manager, Bonita was exceptional at customer service, very knowledgeable about the facility, and pleasant to deal with. I would definitely recommend your facility to others.
Miss Bonita was great place was clean loading dock was a big help service was great .
Rented a space on the second floor which is climate control....facility has a loading dock which is great for large trucks....also their are push carts on the property to help with the move.... I will recommend this facility to all my friends and family
Bonita is always friendly when I walk in the front door. She is very helpful and cheery every time I visit this location. The building is clean and spacious. The parking has easy access to the building. I would recommend this site to my family and friends.
My stay here at this facility was very pleasant. The staff was very helpful and always had smiles on their faces which made my day.. I will be recommending this facility to my friends and family
I have been using the Public Storage location on Swedesford Road in Berwyn for a couple of years. I find the office personnel extremely friendly and helpful. My questions are answered quickly and completely. The units are spacious and I like the fact that units are temperature controlled. Doors are conveniently located with ample parking making loading and unloading items to be stored a pretty easy endeavor. In addition, I have always found a cart located near the door that I use so that I can load multiple items and transport them to my second floor storage unit. I would recommend this facility without reservation.