Public Storage Self-Storage Units at 2112 W. Main Street, Norristown, PA

Had some questions today and O'Shane was at the front desk, he did a great job answering my questions, a quality representative of this location.

We had a very positive experience with O'shane. He was courteous, intelligent,and communicative. He escorted us to our unit to show us where it was located and answered all our questions. He is an asset to the business.

Oshane was really helpful answered all my questions. Would recommend coming here

Rented a unit online. It was fast and easy and they had everything set up for me when I got there. Highly recommend

Came in Today. Confused about some fees and (Newton) was incredibly helpful. He said he was brand new to this company. But handled it all like a pro.

Had a great experience at this public storage. Oshane’s customer service was excellent! He answered all our questions and was professional and kind!

Spoke to Mike today about the very large increase in my monthly payment. He was helpful in offering other options for me to save money but in the interim he did reduce my payment back to where it was for the next 3 months while I consider other options. He was very nice.

The lady attendant was very helpful and extremely nice and respectful.

I keep having access issues. You can't get a hold of anyone and when you find a phone number they just say, download the app. I would not recommend this place to anyone looking for convenient access or accommodation.

Annie has always been a big help!

Very clean property. Manager Annie was helpful too. Thanks again update: my rent had went up and I called and talked to the manager Annie that was oh so helpful with getting my issue handled in a timely manner. Lets just say my rent was going up by $45 dollars and now i don't have to worry about that for the NEXT 6 MONTHS all because of Annie! This young lady deserves all the recognition because of all of her care and commitment to her tenants. keep being awesome Annie i appreciate you

Satisfactory service. Clean place and pleasant customer service.

Great staff (Annie!) was very knowledgeable, professional, and helpful in explaining the options.

Clean property and easily accessible. Very helpful to my family, they had a great experience.

The building was very clean and well kept. Annie was very helpful and informative!

Annie was super helpful, she explained everything and was very nice.

Very nice and clean establishment. Annie was great with her exemplary customer service. Highly recommend.

Annie always helps us whenever we visit this location.

Do not give your business to this poorly operated scam of a company. My experience was hell from day 1 - we were given a “free upgrade” into a larger unit because the one we had reserved was not available. Come to find out they actually charged us $95 more for the larger unit that we didn’t want or need. After a ton of back and forth between the location manager Annie (who was the only helpful person here) and the District Manager, Jerome, who was initially rude and unhelpful, they told us we had to move all our belongings into the smaller unit that we initially reserved or we would have to pay the additional $95 - even tho they put us in this unit that we didn’t need or want for “free?!!” 4 months later I am getting calls from a collections agency for a unpaid balance that they charged me for the entire month of April when I was moved out in March. I am so frustrated and appalled by the lack of customer service and the scams this company uses to steal money. I am truly in disbelief that they are still in business and will make sure everyone considering using them knows they are a scam! Better Business Bureau will be hearing about this!

Scam

Ian has very helpful and got me exactly what I needed

Annie is Amazing . Grateful to have someone to explain to me all the details I needed . Thank you Annie ❤️

World class customer service from Mike and Annie, showed patience when assisting with gate code access thank you.

Annie was a great help!

Before I begin the review, I would like to acknowledge that everyone that I've interacted with in-person at this facility has been very friendly and pleasant to deal with. Leaving reviews like this is the only way to get the attention of the corporate Public Storage. I was given a reservation and quoted monthly price and when I arrived to check in to the unit, the unit that I had reserved (5 x 10) was no longer available but another unit (5 x 10) was available however the location (this particular location) couldn't honor the quoted monthly rate (significantly cheaper) because the unit had an unauthorized lock on it and lock cutting is only done on a monthly basis. Apparently the advertised rate is only for a specific unit, it doesn't matter how many units of a particular size are available because a rate is based on a particular unit. I'm sure I'm thinking what any reasonable person would be thinking. If an unauthorized lock was on a storage unit preventing the facility from earning revenue on that unit, it would be cut off immediately, what sense would it make to have a lock sit on a unit for a month without generating any revenue? However, the facility asked that I contact corporate to see if they could adjust my account to modify the rate back to the original quoted rate. I had to move in today as I have a truck full of items arriving tomorrow so I begrudgingly accepted the available unit at the higher than advertised price with the expectation that perhaps corporate would be able to resolve my experience. I called corporate and plainly asked what they could do to make this "right" for me, the customer, I even offered that if the unit would be provided to me for just one month at the advertised rate then I'd be happy since at least I was given the unit for a month at the rate I was promised. They could have waived the one time "administrative fee", etc. I was open to different options to help alleviate the feeling I'd had of a "bait and switch". I was shocked by the "service" I received when calling the corporate line. The gentleman that answered read very tightly off a controlled script and after a few minutes of the conversation going around in circles, refused any request I had to speak to a supervisor or another person that could handle my request. Towards the end of the call, I mentioned that I had received an email survey asking how my "experience" checking in was. I asked the agent, what do you think an appropriate response would be for me to give to the survey given the experience that I've had. I was again shocked when the agent responded "that's at your discretion". In what customer service industry would you expect that kind of response? In today's day and age where customer satisfaction metrics and survey responses are so critical to the lifeblood of any business, I was blown away at the dismissive nature of the service I received. Dear Corporate: Here's my survey response, as promised...

Tyler was very helpful and made signing up painless and easy. He showed me my unit and answered any questions I had in a satisfactory manner. Happy to have my new unit!

Annie and Mike were such a big help! Thanks you two

Annie was Amazing. She took the time to answer all of my questions and she was very helpful & professional. I didn't even think about needing to add insurance but she asked me about my contents and recommend me insuring what is valuable to me.

Great place to save your belongings