Public Storage Self-Storage Units at 1717 E Joppa Road, Parkville, MD
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6
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 35/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 35/mo $47Best Price LabelHurry! -
5'x5'Online only price$ 42/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 42/mo $56Best Price Label1 unit left! -
5'x10'Online only price$ 57/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 57/mo $75Best Price Label -
5'x10'Online only price$ 79/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 79/mo $105Best Price Label -
10'x10'Online only price$ 106/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 106/mo $141Best Price Label -
10'x15'Online only price$ 121/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 121/mo $162Best Price LabelHurry! -
10'x15'Online only price$ 153/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 153/mo $204Best Price Label1 unit left! -
10'x20'Online only price$ 204/moLarge 10'x20'- Outside unit
- Drive-up access
$ 204/mo $272Best Price Label -
10'x20'Online only price$ 205/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 205/mo $274Best Price Label -
10'x20'Online only price$ 207/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 207/mo $276Best Price Label1 unit left! -
10'x30'Online only price$ 276/moLarge 10'x30'- Outside unit
- Drive-up access
$ 276/mo $368Best Price Label
Nearby Self-Storage Locations
Self Storage Near
808 Gleneagles Ct
Towson
MD
21286
Self Storage Near
1450 Taylor Ave
Baltimore
MD
21234
Self Storage Near
7304 McClean Blvd
Baltimore
MD
21234
Self Storage Near
8228 Belair Rd
Nottingham
MD
21236
Self-Storage Near Parkville
Resources from the Help Center
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See what fits in different storage unit sizes
Parkville Storage Units Available on East Joppa Road and Lackawanna Avenue
Parkville self storage can be rented at this Public Storage location on the E Joppa Road exit of I-695. We are open seven days a week to help customers get a handle on clutter with our over 710 storage units for homeowners, Baltimore commuters, and anyone who just needs a little more space.
Try our 5x5 and 5x10 storage units if you are a golfer needing a place to store gear for the nearby Country Club of Maryland or are an outdoors enthusiast that need a place for folding chairs, picnic gear, or water toys to use at Lake Roland.
The 10x10 storage unit can handle all of that, plus old books, out-of-season clothes, personal keepsakes, and light furniture. These highly popular storage units can fit the contents of a one to two-bedroom apartment. Most of our storage units are climate controlled storage units, which provides an extra level of care for your belongings.
Our large 10x15 storage unit can hold the equivalent of a two to three-bedroom house, making this a perfect option for customers doing home renovation projects that require them to store large items like couches, beds, dining room tables, dressers, and bookshelves. And if you want to avoid carrying those heavy items up a staircase, we have a limited number of outdoor units with drive-up access. Just park your car, truck, or van in front of your ground-level storage unit and load or unload with ease.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 333)
I firmly believe that this public storage facility wouldnt function so seemlessly if it wasnt for TY. Preparing to move has been stressful however TY made the process of renting a storage unit so easy and answered all the question i had with the upmost patience. I definitely recommend this facility for all your storage needs.
TY , YOU ROCK!!! So awesome thank you. So helpful
Ty was amazing she was so patient and helped me with my rental and made the process smooth
Ty is wonderful she helps me everything I come inside joppa rd. Love coming to see her
Meet Ty today at joppa rd she was awesome. Very patient and helpful
Ty is the best she helps me Everytime I come to Joppa rd
Ty is amazing i rent at another site but come all the way to joppa just to see her bright smile..
Visiting Joppa rd today met a wonderful young lady Name Ty she is outstanding and very helpful need more people like her I saw her helping out a few customers and she was nothing but respectful and patient..
Ty was wonderful. She is really trying to get the place in great shape.
Ty is awesome Im glad I met her at Joppa today I been storing for a year and she is the best person I met yet
Ty was awesome and helped me every step of the way. She goes above and beyond. Seemed like she was the only person there! Get her some help she deserves a raise
Ty did an excellent job in helping me pay my bill. She helped with setting up my new password to pay my bill online. Your company should hire more people like Ty.
Very helpful and patient
Just moved in and the service was amazing! The facilities were super clean and the front desk manager Ty was extremely helpful. I would recommend this place to anyone!!!
My experience with Ty thus far these past few months I’ve been renting my space has been amazing. She’s always smiling, very professional and incredibly rare to come across with such a great personality and does her job effortlessly with no issues. Thank you girrrrrrrl for my experience with PS.
Ty is wonderful she answer all my questions and was knowledgeable about everything
TY was amazing. First time experience, great customer service.
I initially had no issues upon first moving all of my things into storage. Maybe three months in is when I realized there is a HUGE 🐁 problem. I brought my concerns to the staff and was advised they have a pest company that comes out. Well, either the pest compnay isn't doing their job or there is a bigger issue, whatever the case I'll be moving my things out due to the 🐁 droppings that seem to be common place and not too mention the monthly storage fee is going up. So Public Storage wants more money per month yet mouse droppings are a reoccuring thing. Makes sense to me.
My overall experience with Public Storage was and still is fantastic. The ease of secure access via the app and the access control systems for security are great. Ty was the lady who helped with my registration, she was knowledgeable, personable, friendly, and helpful. I look forward to returning here in my logistically complicated move process as everything through PS with Ty made the storage process significantly more manageable. Additionally, Ty was nice enough to let me know about the low amount of carts(there's only 1!!!), assist in saving money with other unit sizes, helping with prepayment and automatic payment setup, and assistance in understanding the many forms an asterisk can be hand drawn in(lol). 5 out of 5 would recommend to any and everyone needing storage in the area, extra space storage loves hiking rates by 90% on whim, Public Storage is off to a great start with (claimed) 6 month fixed rates. Thanks Ty and PS for giving me a place to store my things with confidence!
TY IS A VERY HELPFUL. Always greets me with respect, very professional, always smiling. I have heard her do the same for other customers when I was stopping by my storage. Please commend her, a rare find these days.
I love this place a lot they are the best.Ty is always helpful and respectful
I had a really good experience at the facility on joppa road the associate.Ty was very helpful and got me in a unit and out the door.
Ty was very professional and pleasant.
Ty was great she’s very respectful and helpful very caring and always ready to help
Ty was professional and helpful. She was readily available for any questions or concerns. Thank you Ty for all of your help
Ty is an absolute pleasure and made me feel so welcome. Walking me thru process of getting signed up and I always see her around cleaning, I love how clean the facility is.
Ty is awesome ! I came in to make a payment from another location she was helpful and patient with me.. I think the next time I’m storing I will Come to Joppa rd location.
Ty is very respectful and well manner. Storage place is very clean and well organized. If I could give her more stars I would..
She is one of this best employee
The service was great and the facility is well kept.
Ty is great, she is very professional
Ty, it is a pleasure to have met her. She’s personable, pleasant and professional. The facility is always clean. I recommend, if you need any assistance to contact Ms. Ty. I would give her 10 stars if I could. Blessings to her and much success!!!
When I first met Ty at joppa rd. She was very professional, knowledgeable,pleasant and kind . I would recommend her to help anyone who needs assistance at public storage.
Ty is very nice she helped me with me my whole rental. She very hard-working
Ty is a breath of fresh air at this facility.. I've noticed a tremendous change in the facility .. i started to leave but after seeing her and the new found approach to customer service! Ill be sticking around for a while! Keep her HERE!!!!!!!!!
Stop at joppa rd today met this wonderful young lady name Ty.. she was so nice she walked me to my unit because i always get lost and waited for me to open it and everything.. Place looks nice since I have not been here.
Ty is a excellent manager very well spoken, patent an ,very happy going person love her energy
Ty is very nice she showed me to my unit and was very professional
Ty from the 1717 E Joppa Road Parkville MD location was very helpful with my move out process. She went above and beyond her duties and even comforted me in that stressful time. When I contacted them, she made sure I was able to get what I needed to have a smooth transition. I wouldn’t hesitate to use this facility again as long as she is there because I know I would be taken care of.
So happy walking into public storage and meeting Ty she is so nice and professional
The only things. I don't like are that when I go the bathrooms are locked and no bathrooms on each floor upstairs. And the gate coder is far from the drivers side going in and out of the gate.
Do not waste your money unless you have to... This place is dirty, bathrooms are locked most of the time and I received 3 rate increases within 14 months...this is a ripoff.
All they do is raise the rent.
I do not recommend renting a storage unit here. We rented one starting a week ago and when I walked into the office to talk to the guy to get directions of where to find our unit, he acted like he didn't want to be there. Not helpful at all. Then, when we inspected it, we found mice droppings in it. I then called management to talk to someone about it, but no one ever called me back. Frustrated, I canceled our unit (unfortunately, probably won't get our money back) and am now renting a unit from a different company. This location at least isn't well-maintained. Even though I wish we had not paid for a unit before inspecting it first, I'm glad that we noticed the mouse droppings before moving our belongings in! Not worth our time, money, or the headache.
Teara was a great help on my move in
Would be nice if the managers returned your calls
Ms. Tonya was helpful but next customer service should let people know that isn't a great place for storing a whole, just small storing because of the elevator.
I have had a unit here for less than 2 years, my rent has more tgan doubled in that time. I just emptied my unit after finding mouse droppings and a dried skeleton at the front of my unit and was denied a rent reduction or discount. Upon clearing out my unit we found much more mouse droppings along the walls of my unit. They couldn't even bother to notify people that they were having a mouse problem. No traps or poison anywhere, we had to ask for some to be put in our unit. The staff hasn't been responsive at all to this ordeal, the one who came up the first time to get the skeleton just crushed it with a broom and spread the mess.
Your belongings will get stolen from this facility. It's not if it will get stolen, it's when it will get stolen.. Pay till it's someone elses property!
Ashley is AWESOME! Truly professional, knowledgeable, helpful, kind & courteous. A true 💎.
Nothing like finding out all your important stuff was stolen out of a locked unit. Not to mention that they kept the gates open for months so that anyone can get in . Thanks for the loss and the fact I paid to have my stuff stolen ! Not to mention they have a mouse infestation , and don’t lock security gates. And non working or no cameras! 1717 Joppa Rd location. Beware!
I wrote a review last week but it wasn't listed. Just want to warn anyone leading a space to be sure you ask about how to vacate the unit. We didn't find out that we would be charged for a full month regardless of when during the month we moved our items out of the unit. I would think they would prorate but they don't. We moved everything out and swept clean the unit on Oct. 6th but were charged for the whole month, allowing them to rent the space to a new customer. Isn't that double dipping? When I asked the employee at the front desk why that policy wasn't in writing, she didn't have an answer. I told her that we never received any notice that was their practice. I
Do not place anything worth value in this facility. It will be robbed and stolen. This facility is robbbed every 6 or so months, and occurring more frequently. No cameras, gate is never working properly. Our unit was cut open at the ceiling and things stolen. What a joke!
Two weeks ago someone cut through the mesh ceiling, entered my storage unit through the ceiling, and rummaged around in my belongings. There doesn't ever seem to be an employee at the location, so I reported it at a different location and was told that a district manager would call me. They called once and left a message, but I keep calling back and cannot get them on the phone and they haven't called again. Meanwhile, they also haven't fixed the ceiling, so my unit is not secure. DO NOT RECOMMEND. UPDATE: After calling every day for a week, someone finally called back, but it was a regular worker that said that he was not empowered to do anything. He said that he could write up "my concerns" in an email to the district manager. The district manager was the one supposed to call me. UPDATE 2: I gave up and moved to another storage unit company. A regular worker checked me out and I showed her the gaping hole in the ceiling as the reason why I'm moving. She said that she could let the district manager know, although it is clear that management does not care. AVOID THIS PLACE. Completely unresponsive and un-professional.
Ms Alveana was great, she went above and beyond to assist us. She took us to each storage to show us the sizes to make sure its what we need she was pleasant and genuinely nice. We had visited 3 other public storage that day and I was disappointed with customer service. Ms Athena was not aware of our visits to the 3 previous public storages until we finished and I told her and then she apologized and it wasn't even her place of business. She recieved this review because she was greatly appreciated. We didn't get the storage at the time because they didn't offer the discount promotion at the location but she deserved this review
I rented 2 units here in February to accommodate a relative's belongings during a cross-country move - this is a major expense. At the beginning, there were a couple of hand carts and (oddly) shopping carts. Not deluxe, but something. Since then the supply of anything that can be used to move heavy items has dwindled to - nothing. Families have been trying to move in entire dorm room contents in the hot weather having to hand-carry every item. The staff there are helpful but obviously this is beyond their control. Apparently a shipment of hand carts is late or something? If management cared, they would be doing something to rectify this, whether that's buying wood and wheels at Lowe's and making a cart or getting on Ebay or shopping yard sales for kids wagons or SOMETHING. I can't believe with the money this location pulls in they can't figure out a solution.
I love this location my daughter is renting here and I came in to pay her bill. Mary was super informative about all my questions and I mean all of them (had a lot) the location is surprising super clean and I enjoyed our convo thanks Mary you’re great def rent here at the Joppa rd location
Recently, this location had metal plates screwed in along the bottoms of the walls, we happened to stop by while they were working. A few days ago we stopped in again for a few things to find all of our stuff had been covered in some kind of thick, white dust. Drywall maybe? I’m not even sure. It’s definitely not regular dust because it hasn’t been that long since the last time we were there. Some of our things have been ruined because of this. I’ve contacted the property manager and gotten nothing but voicemail and no call backs. I’ve emailed them with no response. The website lists no customer service number, so I’m about to call the reservation line and ask someone there to help me. I’m beyond upset.
Great customer service
Excellent Customer service. Pricing packages are amazing. The employees helped me out alot with getting my storage set up and prepared my cancellation as well when needed. I wanted to make sure that I point out a specific employee who was very helpful so thank you Shaquille McCoy
The young lady Tasha gave me a lot of helpful information while I was buying boxes. will definitely consider storing at this location.
They have great customer service
Clean, drama free, smooth processing, professional! I was assisted by the infamous Tasha who truly delivered amazing service in assisting me with finalizing my reservation and showing me to my unit and even got me to get a nice sturdy lock! It wasn’t until I realized how much stuff I actually had that made me have to come back to get another unit and I met Queen Dalphine, truly heaven sent! Customer service was superb, smiling face, enthused atmosphere, courteous and truly professional, spoke with such grace and made my additional buying option just as smooth as the first one. I also got a voicemail from a Tyler who was was following up with me in regards to my rental unit and even he sounded as if he talked with a smile and was ready to deliver A1 customer service. Public Storage on Joppa Rd sure do know how to pick them. Truly pleased customer!! Customer service goes a long way and they have hit every point on point. Haven’t seen any wrong doing with the unit, truly clean and organized!
Exceptional customer service! Store manager Tasha took care of all the issues I had and got me on my way. Would DEFINITELY recommend.
Tasha in the office is great. I needed some boxes and she showed me the quick packs and it had everything I needed. 👍🏼
I used to store with Ez-Storage but I’m glad that it was switched and they brought me to speed about the different change from EZ-Storage to public storage. I was pleased to see how clean and up kept the office space was.
The Service there is A1 amazing the front desk employee are absolutely nice and it’s a wonderful experience all around
The customer service rep gave great customer service was able to answered all my questions I have no complaints thank you Tasha
I work for a non profit that assist a vulnerable population. I must say I was impressed by the way the store manager, Tasha, showed empathy and respect while getting us a unit that was financially manageable. Kudos to her and your team of professionals.
Quality of this location is average but the customer service I’ve received has been nothing short of amazing. Specifically the front desk associate Tasha, she made my experience 10 times better. She was patient, efficient and receptive. She presented great service with a smile.
Sandi is a fantastic property manager! The new public storage app is awesome and helpful! Great overall experience!
Joppa rd public storage A1
Came in to buy a few items, employee had great customer service
Mary was wonderful to work with, she was very professional and guided me along to ensure that I made the right choices. I recommend this location to store your belongings. Thank you Mary.
Mary (at the front desk) is AMAZING! I had to step in and deal with the storage unit we have had with Public Storage for years after my elderly mom started to become forgetful. This could have been a very stressful process but Mary took her time and walked me through everything I needed, even over the course of weeks when I would call or stop in. She remembered everything we talked about over the phone and accessed everything I needed carefully. Fantastic public service!
I wasn’t ready to move in just yet but the people in the office were so helpful in letting me know my options and I’ll definitely be taking advantage of the E Rental to save me some time when I move in this weekend
Mary was super helpful getting my unit all set up! Amazing customer service, quick and fast too! Answered all my questions and took time to show me the unit as well as how to open the gate and everything! Thanks Mary!
This place has very nice service I had talk to Mart she helped me out with everything she is a very kind person and helped me sort everything out. I definitely think this place is the way to go if you need a unit.
Management from District Manager down to Property Managers are excellent at this location.
Will is awsome, he was extremely helpful. He has provided excellent customer service and had spectacular attitude.
I went in my unit only to find that all of my brand new furniture was stolen and when I told the front office I was told that this location was burglarized last year and 280 units were hit but they only notified the unit renters they believe were affected but never sent a courtesy notification to everyone for you to come and check your unit and no explanation was given as to why that was the case. However they have no problem notifying you when that bill is due or they are raising the rent or you’re late, no problems there.
The staff members Will and Shawanna were very nice and helpful. They helped me find the right size boxes that I needed to pack for my move. They are awesome.
Shawanna was very helpful with assisting me in purchasing a unit ! Everything that I needed she helped me with. I know I bothered her over a million times but she was very nice. Great Job Shawanna
Very nice
Clean secure well lit. Friendly staff. Good prices.
I’m currently renting 2 units from the York Road location however decided to continue to deal with Will from the Joppa Rd location whom visited York Rd one time an showed amazing work. Very helpful professional young man. He goes above and beyond to assist customers. Definitely recommend they terminate The Whole staff and hire him permanently.
I received great service and insightful information about the rates of units and property benefits from Stephanie!
Awesome property, Awesome up keep, Awesome staff! This one staff Shanice, she greeted me with a warm smile, very informative, and definitely should, if not already be property manager! Good Merch deals! GREAT Service!
Very clean on the main level and 2nd floor. Temp was good.
Overall 5 stars.. if I could give more I would. My experience was a culmination of a lot of things. first the availability of the units for rent, I was even given a walk through to various sizes in order to find what worked best for me. Second, the cleanliness of the facility, which for me is paramount considering my personal belongings are going to kept there for the time being. Lastly and honestly the only reason I am writing this review, the lost art of customer service. These days customer service is looked over, almost unexpected so when you find it you are almost in shock. That said I want to thank Public Storage but not for holding my stuff but for have Shanice at your facility being the face that greets those and helps them. Because in turn she is the face of your company.
Ms.chanel was very enjoyable and so happy. she greeted me so nice and helped me with all my questions and issues. if you see this I really appreciate you .
Ms.shawanna was very helpful with me looking for a unit even though I did get one but she was very helpful and patient and I appreciate it .
Ms. Barber was very helpful to me and my family, she made everything easy and sinple.
Great service from Will.
Will was very helpful and always gives out quick great customer service, thanks will!
Ms Mary was awesome help me with finding the Rt unit I would need to place my belong
The units are well kept and the locks are durable! Thank you Mary for all your help!!! Mary was very pleasant and got us the best deal!
I was absolutely pleased to become a customer of Mary (Frances) at the Parkville public storage! She was awesome. Very helpful and friendly! I will definitely suggest this site to my friends and family.
Willie Green is the best. You can tell he knows his job very nice guy.
It was a pleasure working with Will. I came in to make a payment and he was helpful.
Great service! I had an issue that needed to resolved. The staff at this facility helped me fixed this issue right away. Thank you to Will and Mary. I would definitely recommend you use this facility.
The public storage located on Joppa road it has the most warming welcoming customer service that I ever encounter they are kind caring and very pleasant people I am glad to be a customer at public storage in Joppa road and Gladdy to be serviced by Miss Mary and Mr. Will and I wish everybody a Happy.
My experience here was phenomenal Will was a big help
The property manager Will is amazing! This facility is great and he has always been so helpful!
WORST STORAGE PLACE IN MARYLAND. DO NOT WALK AWAY FROM HERE, RUN. Edit, I'm here today 11/16 clearing out.. no carts, bathrooms are shutdown. Save yourself from hard ache.
Public Storage take automated payments from my card. My card was compromised so the bank put a hold on the account to issue a new card. This female employee called me on 11/11/19 @ about 5:30pm. When I tried to explain and screamed at me that “you don’t have the ability to pay and you are charged a late fee. She was so nasty I had to hang up without. Today 11/12. I tried to all the office to speak with manager and make a payment but all I get is a recording. I called three times.
Came in to get a unit last minute & Jonae was great. She was very welcoming & ready to assist me. Glad that i chose to do business with this storage!
Jonae was absolutely amazing a few days ago I forgot to give her a review been kind of busy but thanks for the great customer service
They don’t have enough Movig no carts, it’s so disappointing to wait with the load of truck for you to get the cart. It would be great if they have more carts than 2.
Great customer service!!!!
Great place pleasure to do business with
Will is very helpful and personable. He made the experience easy. He was able to help me sign up online with no problem. The facility is well kept. Will definitely recommend this location.
This place sucks
Candice was absolutely phenomenal!! She has a wonderful personality that is extremely welcoming. She made the whole experience so much fun! I can not recommend her enough!
Candice is a great person to deal with
Usually don't do reviews but Candice was so nice and helpful. I had to come and acknowledge she was so professional and had a lot going on and was still smiling and helpful to everyone. Very good at multitasking. Thank you Candice
First time renting a storage unit. Will, the employee who helped me was great. He was very nice, knowledgeable and was not pushy. I highly recommend this Public Storage and I hope you get Will to help you
Excellent service and information ... Candice was the best ... highly recommend
I have store and I been assist by Will and he was very friendly and professional. Thank you very much
Will was great and take care of me very well! Highly recommended.
I was really disappointed in my experience. After completing the documents online, I showed up to sign for my storage unit. The clerk's attempt to sell their insurance came across as very dishonest. His explanation made it sound like I had no other options. He tried to pressure me to buy it, but I knew better. I left there feeling like the whole operation is very slimy.... Between trying to trick people into buying unneeded insurance or paying the ENORMOUS markup on their locks and supplies. I will look elsewhere next time.
Willie was awesome very informative and friendly keep up the great work
Candice was very helpful and extremely polite. She helped me with alot of information she is awesome and deserves recognition for how she goes out of her way to help the customer.
Will is awesome. So professional, by being knowledgeable and friendly. He should be the face of Public Storage.
Will was very helpful and quick with getting things done.
My experience was with both Candice and will even in all the frustration they made my visit very pleasant great work.
Typically, the point of making a reservation is to "reserve" a spot to move in your property. I received a call the day of move in, informing me that they had given my unit to someone else. No courtesy call BEFORE giving away the unit and now I have to hustle around the city to find another place.
Candace was very helpful and the facility is clean and safe. Highly recommend.
Candice hooked us up! She has GREAT customer service, greeted us with a smile, unending patience, and helped us get the most cost effective unit for what we needed! Ask for Candice!
Willie was very professional and helpful. He is a definite asset to the company. Our experience was flawless due to his help. I give Willie 5 stars in addition to the company.
Will was the best ever! Great experience first time with strorage! Definitely recommend him!
Sydney, was more than helpful while assisting another customer and myself. She was able to provide me exactly what I needed in a timely manner.
I came to the Publis Storage location on Joppa Rd to ask questions about the a rental and meet Will. He was very knowledgeable and professional which is why I decided to use this location to store my items. The day I moved in to my space I rented Will was there again offer professional customer service.
Storage units, boxes, packing tape, and more
Willie and Taylor!! Are so kind and helpful and they knew exactly what they were doing! It was very busy in the office Saturday and they handled it very well. I’ll definitely be recommending public storage to all my friends and family, thanks again guys!!
Came in to make a payment on my unit today, a guy named Willie assisted me, as he has in the past, he was very patient with me as I was in a rush, but he's always so polite and super friendly! Keep it up Will! You'll go far!
Great facility!!! Awsome customer service!!!! Thank you Sarah!!!!!
I am not sure if its her personality or her behavior is a result of the company, but her tactics were agressive and deliberate. I dont like to be nickel and dimed, but she chose words that "i had to use there accessories" until i checked her own it. The unit was 78 in the store, but 65 online. Then i had to use her lock, at the cost of $19.99- until i asked if i could use the one in my pocket. Sarah! I am not sure who you deal with everyday, maybe those tactics work. But NOT TODAY. News Flash- your not the only Storage Company in the Area, i took my Business elsewhere.
It’s all about the manager Mr. willie. He well spoken very patient and he try very hard to make the customer to feel safe and well coming... nice and very friendly.... nice location recommended to anybody place to store
Briah was awesome. Customer service was excellent!!!
This one of the best the properties you ever wanta to come to ,see Willie or any staff member!!
I came in to look at storage units today. Stacey and Willie were very helpful and so pleasant. I will definitely be back when ready to rent.
Willie was very knowledgeable and helped us find the right storage unit to fit our needs. It was a very easy process and i would highly recomend this location.
Willie the property manager is very respectful and help me out alot.. glad to have work with him
Willie is the best. He handled multiple customers with multiple requests professionally and courteously. I watched him and complimented his customer service skills. Best employee.
Saimah and Willi are great to work with and I love going there and keeping my things at that location they are always smiling and willing to keep customers happy and the place is super clean
Went in too get prices on boxes and tape stacey,willie,and saimah were a lot of help and very friendly
WILLIE WAS ABSOLUTELY AMAZING TODAY! 💯👍🏾💯👍🏾💯👍🏾
The customer service from willie was great, I will be vacating soon but would rent again.
To whom it may concern I Peter Manzano am very pleased with the energy and commitment that the employees and especially Mr Willie Green give out at the Public Storage On Joppa Rd I am very pleased to say that I rent from the Public Storage On Joppa Rd.
Willie gets a gold star with his customer service.
Awesome service from Willie Received a better rate than the one I booked
Came to joppa's public storage for some storage information and Willie was VERY helpful. My experience was super pleasant, and I definitely will continue my business with public storage. Good customer service skills deserve recognition.
Willie was amazingly helpful! Always use Public Storage because it’s kept clean, safe and a good value.
It was a great experience! All the people working were great and helped me with everything I needed to make the move go smoothly.
Simply put: Willie was extremely helpful and very friendly. Great employee.
Willie was very pleasant, helpful and efficient
Tyeisha was extremely helpful. She informed me of the different unit sizes and helped me decide what would be the best unit for me and my family.
Tyeisha was very helpful and gave me all the info i needed about my rental. No question was left unanswered. And the property was very neat and clean.
GREETINGS, I V'E had a Storage space at public several times in the past never had a problem until recently. this was the worst experience iv'e ever had. the workers were very unprofessional besides Josh cant remember his last name. i'm an officer i wk. Two jobs i went by to Pay My September Bill, I gave them a check for $150.00 not realizing i owed them $3.00 More When i saw the check cleared in my Bank account i assumed i was good for September. weeks later i got a phone call stating that i have a $30.00 fee for being late with my storage Bill, hurt my heart after they cashed my check. i'm struggling trying to make ends meet,and they took my money over $3.00 they Could've put on my next bill, immediately i Moved out by the 5th, and they are trying to Make me pay for another month. calling telling other people that i owe them. iv'e never experience this in the past, and they had mice. i'm very disappointed in public storage i was in love with that place in the past Now i can't recommend anyone.
Excellent service! Saimah and Minicka.These young women were delightful pleasure and professional in tasks. Yes they were very personal may you feel very warm and inviting they make me want to come back to use the service again and again I appreciate they gave me great time and explain everything to me efficiently they made sure I understand everything clearly.
great facility! Taylor was VERY knowledgable and helpful - made getting a unit a breeze! Clean, safe, staffed with polite people, would definitely recommend!
I’m sorry
Excellent customer service from start to finish. Taylor was great and helped me with any questions i had about the unit with great detail i really enjoyed the service
My experience there was very lovely. Taylor broke every little detail I needed to know about the place and she was very cheerful walking Into the place made me feel very welcomed. Made my visit there wonderful!😁😄
Excellent facility. The associate Taylor at the Joppa Road location is highly efficient friendly and very knowledgeable. The facility is clean and easily acceptable. I highly recommend this facility to anyone in need of a storage unit.
Great customer service. Joe B is a huge help.
I would like to give a special thanks to the staff at this public storage for helping out with finding a hat proper box’s it would take to pack and what I’m hoping to store and what space would be most efficient for me. Thank you Taylor for you awesome customer service.
Joey B. was fast and efficient. Great customer service.
Thank you Joey B, You really made my day! You were patient and explained all the details for starting the process of renting a storage unit. You also made sure I got all the discounts due me because I took the time to make a reservation before coming to your location! : )
Taylor was great. She was so darn happy and energetic. Taylor inquired about my needs, and made an evaluation of what size unit may fit those needs. She gave me the tour and I accepted. Also, may I point out the fact that she was absolutely spot on about my unit. If needed, I will definitely be a repeat customer!
Very great experience and customer service. The manager, Taylor, was excellent with explaining different units and informing me on the process of renting.
Joey B. was great. Signing up for the unit was a breeze and he was super patient and helpful. Would definitely recommend this place for your storage needs.
Good customer service. Clean facility recommend to anybody that needs a storage unit
Kudos the the Store Manager Taylor. She is a true professional. Her eagerness, enthusiasm, and attention to detail was extraordinarily infectious. I felt extremely welcomed and valued as a customer. Start to finish, the experience exceeded my expectations.
The facility is well lit, clean, and safe. In addition, I received excellent customer service, most especially from Joey B. He is knowledgeable and patient. He really listened and guided me to make the best decision for my situation. I highly recomend this Public Storage location.
Best service they could have provided me with! Joey helped me get everything(boxes, tape, bubble wrap,etc) into my little car in the rain and Taylor made the process of getting a unit smooth. Great experience Thank you!
Excellent Customer Service. Taylor was exceptionally polite, was quick and efficient, and made my registration process seamless. The facility is clean, easily navigable, and definitely worth the affordable cost.
I went to this location on a Sunday at 4:45, expecting them to stay open until at least 5:30. Little did I know that they were closing at 5. Still, Joey B. was just as accommodating as if I had walked in at 10 that morning. He went over the prices and showed me an ideal unit, obviously staying past closing time to get me squared away. Talk about first-rate customer service! And the facilities are clean and well-cared for. I'd recommend this Public Storage location to everyone!
What the latest you can pay your bill
Excellent and prompt customer service the day I obtain the unit. I reserved online and got a call from a young lady about my reservation. She was very kind and polite. When I got to the facility, Joey B. was so nice and kind and took care of me immediately. Very clean building and the storage space I had was perfect. The next day I had problems closing my unit early in the morning and I came back and both employees was very kind. And the lady walked with me and helped me secure my unit. I would recommend this facility for anyone who need storage space.
Awesome package deals thanks Drew
Shakari was very knowledgeable and helpful
Worked with Joey B. to get setup and everything went smoothly, he was very helpful. The facility looks clean and well kept. Only complaint was that there were only two carts for moving stuff into the facility.
Had a great experience. Joey B. was very kind and helpful
The staff member Joey B was very friendly and professional, he answered all of my questions and conducted business efficiently.
Great service. Joey in particular is very friendly and helpful. Highly recommend!
I came in today Kendall was very helpful with suggesting me a storage unit today.
Rented a storage unit today, not my first experience with this property. Got helped by a fella named Joey b. He's helped me on a few previous trips always helpful and ready to work, overall a real swell fella and great person to deal with.
When you think that it can’t get any better it does! Two years ago, after extensive research, we selected the Public Storage facility located at 1005 Route 70, in Brick New Jersey. It is easily accessible, clean, well maintained, with competent Staff. Recently, a new manager named Courtney was hired. She has helped me numerous times along with Mathew, and her fellow employees. Courtney is knowledgeable, patient, and highly courteous. At all times, she goes out of her way to detail pertinent information and the various options of public storage. She and her Staff have done a seamless job, and excel in managerial skills and customer service.
I pay my bill for my storage unit at dolfield and realize the young lady Royelle wasn't at that location anymore she's now at Joppa location so I followed also what a great person/worker she is and I love to deal with her I believe she handle business very well. Joppa have a Clean office by the way.
Staff very professional and efficient. Property very clean and location easy to find. Joey B was very knowledgable and helpful about storage and your companys products. He is a great asset for Public Storage and would be for any business. Thank you Joey B for all your help. Nice job Public Storage for bringing Joey B aboard...Denise Alesci- Crawford
Have been a customer for a couple of years. Needed to downsize my unit. Blair was courteous and helped make the transfer easy and simple. Would recommend to others.
I was looking for and clean affordable unit with climate control. I was home for three days and had to move a lot of things. They made it very convenient and the staff were friendly. The young lady shocked me when I came back the second day and she said my name. Now that's customer service. The store manager was amazing also. Any questions I had they were answered. I love my storage unit. It's a very clean facility.
Kiara provided excellent customer service. She is very knowledgeable and went over the entire process by providing very detailed and specific information regarding my storage rental options. The facility was very clean and well lit.
Just a pleasant experience. Kiara and Julian were very pleasant and helpful.
Convenient
Kiara rocked!!
Excellent service, Kiara was a big help!
Excellent service and clean facility. Kiara was particularly awesome. She was super helpful and friendly when I forgot my paperwork. Highly, highly recommend!
Very friendly and responsive office staff!
The staff is very friendly and his nice clean and neat
The staff is friendly and helpful.
Excellent, friendly, quick service. Very well-managed facility.
Clean
Blair at public storage on Joppa Rd provided wonderful service! I needed to reserve a unit in a hurry and shortly after I reserved online he gave me a call to discuss the reservation and my needs. When I came in to start my move in he was welcoming and showed me my options when I wasn't certain exactly the size unit I needed. Really great service, I highly recommend!
Good storage space but very expensive
Blair was extremely patient, informative, and helpful. She was the BEST!!!!
Excellent facility with easy road access...always friendly and helpful staff...storage areas are always clean and bins have wide lanes with excellent lighting...with many competitors in the area, this one is as good as it gets
Each time I came into " my" public storage...I was always greeted with utmost kindness whether I was coming into the business office or just to visit my storage space. Someone was always willing to stop and ask me what I needed, how could they assist or make my visit there easier, more tolerable etc...many times I just stood chatting with employees of public storage about everyday issues while waiting on my ride or otherwise. My storage space and entire area in the office and where the storages were located were neat...clean....I would definitely recommend Public Storage to family members/ friends alike!
Works well
This is my second time having to use a storage place and once again Public Storage out in Parkville made it a breeze. Fast and friendly service by Miyoko had me need and out in no time. She walked me through the property to my unit and went over all the paperwork with me with ease. Having to store stuff is never fun, but thank to Miyoko and Public storage it didn't have to be a headache.
Margo and Dot are wonderful and I love the service that I got at the public storage on Joppa Road they were excellent.....good job ladies
Margo and Dot were extremely helpful and very informative. I would recommend this storage unit to anyone
Very helpful. Torrea was the lady who help me with all the process. It was easy. Thanks
This location's best asset is Shelly. She is very polite, helpful and has gone out of her way on several occasions to take care of me. I appreciate the service. Keep up the good work and give that girl a raise!
Shelley is one of the best and most sweetest finest in helping our needs. Thank you
Public storage is a convenient location..I have had great service, Shelly has been accommodating each time we have moved, and pleasant to work with..
Shelly help me the property manager here at Joppa she is very nice and kind oh I forgot funny . She been here for years I love here and she helps me with everything . Thank you Shelly I appreciate everything.
I love this location . Shelly tay and Shannon are really good at what they do .shelly help me replace my lock and help me with my storage needs . This location is one of the best as far as customer service . If you need to store your furniture come to Joppa Ed in Parkville md . Thanx ladies for the help and being concerned .
Shelly and Shannon are very nice people . This location is the best . If you need to store your items store at Joppa Rd . This location is also hiring . The people here have good attitudes . Thanx ladies
Shelly is great! She worked hard for us and we greatly appreciated it! I hope that Public Storage realizes what a valuable employee that they have!
Shely was amazing and so thorough. I was extremely please with the customer service that I received!!!
Great service! Tay was great to work with!
I've never rented a storage unit before. Shelly was extremely helpful and walked me through the process. She was kind, cheerful, and very knowledgeable - ensuring that I understood the contract I was signing. I had a wonderful experience and encourage anyone to use this Public Storage location
I've been packing for the last month,Shelly has been the best. She is very knowledgeable when it comes to packing supplies. I will recommend this facility to all who ask about storage. Thanks Elle
Great customer service, clean units, good prices.
Brianna was very patient and informative. She presented well and maintained a professional attitude. It's nice knowing that your belongings are being secured in a nice and clean place.
The Manager is the best! She will do any thing she can for you!
I had this storage locker for sometime now each and everytime i go there i'm always greeted with a smile and a friendly hello , Shelly has always been very helpful when it came time for me to move stuff in or out. I would rate this facilty 5 stars.
I had a wonderful experience at Public Storage I am a returning customer. I would really like to thank Shelly she went above and beyond to help me with a pricing situation I had while trying to rent a storage unit. I would recommend this storage location, they have friendly staff and a nice clean, well lite storage area.
Brittany was respectful and the store was clean
Stopped by the store a few days to purchase some supplies. The young lady, I think her name was Shaniqua, was able to suggest and provide me all the packing supplies I needed for my move and even some I didn't know I needed. She was very knowledgeable about the products and my boyfriend was so grateful that we didn't have to make several trips back and forth for stuff we missed like the last time we moved.
Coming to this location in a really right bind, Shanikqua was an excellent and patient person when attempting to service my situation. She was able to find me the perfect spaces for my storage needs. I would recommend this place to anyone who needs storage in the Parkville location.
Nice people. Clean facility
I received great customer service from Shanikqua. I called and she answered all my questions. Some people have attitudes and get smart but she was polite. I will suggest everyone to store their items here.
Shanikqua did a awesome job she's a great sales person
Shelly has been most helpful in setting up my storage unit. She is always knowledgeable and friendly. She is an asset to your organization.
Shelly was great! used same location before and Shelly took care of me so I am returning again :-)
Excellent customer service and will suggest to others for their storage needs
I stopped in for packing supplies. They were very helpful. So many parts of moving are a pain and unpleasant but stopping in to get supplies and advice here was really pleasant and positive! Thank you Shanikqua!
Awesome - yippee shanikqua
I have been provided with excellent by Shanikqua.
I have been a customer at this site for awhile. I love it. I love the service I have been given. Shelly have always been very helpful in meeting my needs. She greets you with a smile, always. She answers my question so that I can make an informed decision. No matter how I'm feeling she greets me with a smile, making me feel welcome at all times. Both Shelly and Natarsha have been very helpful and I appreciate them both. I also love that this location is always clean and well lit. Carole
My mom stores at this property and Shanikqua was very helpful we was putting things in her unit and she came and asked if we was OK and if we needed anything I just want to say great customer service
Storage made simple. Thank you Ladys.
I had a wonderful experience this public storage its always kept immaculate I see people cleaning up around the grounds through the hallways checking doors making sure everything is locked and secured Shelly was wonderful
Very good,excellent customer service will use ur service again thank you Shelley marisa and clark
They made it work to suite my needs thx Clarke and Marisa
Shelly, facility manager is a Doll. Wonderful employee. She has assisted me for the past 7 years off and on as I traveled the world. God bless her.
Excellent service and unit. Even my father, who's truck I used for the move, was impressed (and he doesn't impress easily)
Shelly was awesome at our first visit and even saved us a trip back when went back to exchange boxes and accidentally left receipt. Super helpful service.
I came into public storage shopping for a unit to store my stuff while im away for spring break. Samantha was a great help with showing me the space and answered all my questions. very pleased and very respectful employee.
Shelly and eddy were the best ever! Excellent service as usual. Will tell all my friends to come here
I just opened a storage unit for the first time, and Kim made the process very easy. Samantha has also provided excellent customer service. I haven't had a negative experience, or even a neutral one, at this Public Storage location. Thanks, Samantha and Kim!
During my stay with public storage for the four years with Shelly alway treated me with a very good hospitality every time I came in to pay my monthly payment
Im a young guy but I've been renting at Public Storage for a few years now. The staff are always polite and professional. The property manager Ms. Wood always deals with customers in a timely manner. Also she is very thorough. She makes sure I have everything I need before I leave. On a scale from 1 to 10 I'd rate Shelly Wood and the E Joppa Rd Location an 11. Public Storage is the best. It's always clean. It's never too hot it's never too cold. And my units have always been easily accessible. Thank God for Public Storage.
Had a great experience at public storage on joppa road. Had great customer service and very clean ! Norm and Shelly where very helpful with all my questions. I will definitely recommend this facility to my friends and family.
Shelly is a wonderful sales rep. she is always courteous & helpful every visit. she is the reason that I returned this location a 2nd time.
I have been with this place before and I came back for the best customer service from Shelly
Very friendly service, very clean property.
I went to Public Storage on Joppa Rd looking to store my vehicle. I met Shelly, the manager, who showed me a climate controlled 10 by 20 garage space that was perfect! She led me through all the details and showed me how to operate the gate. She led me through the forms and made sure I was fully acquainted with the terms and that I was happy with everything. She's great. This is the place to go when you need affordable and secure storage. Don't forget to ask for Shelly, you won't be disappointed!
Here at the public storage renting a space, Shelly was the person helping me, she had great customer service. My storage is affordable, security seems great, and the manager Eric as well had great customer service. I would definitely rent from here again !
The manager, Shelly, provided exemplary customer service. She made acquiring storage space an easy and enjoyable experience. The facility was what I expected: clean, neat, and bright. Shelly needs to be taken good care of within your corporation because a lessee tends not to think about the rental payments as much when you have people with good energy such as Shelly providing your service.
I have had storage space at this location of Public Storage for 5 years. Shelly and her team are the main reason I've stayed at this particular location. I am always greeted with smiles and courtesy. They are very accommodating and will go out of their way to solve any issues that may arise. The building is clean, temperature-controlled and easily accessible. I highly recommend the E. Joppa Road location of Public Storage .
Shelly gave me excellent service. She was informative and answered all ky questions. Will definitely refer all my friends to this location for storage needs
The staff here is amazing! Pleasure to work with Shelly and her team on more than one occasion. I own a storage locker at another location and get great treatment every time I visit. A must consider for anyone looking for great service beyond a simple transactional experience.
Everyone there was very polite and helpful, the place was clean and well lit. Go and talk to Shelly!
Customer service was great yesterday. I promised to give a young lady a review.
My visit was pleasant they were professional and helpful they made my move easier.
Transfer to another unit was a success. Good customer service by trainee
Came in today to purchase some merchandise and Khadijah was great! Very energetic and sociable! I think she deserves a raise.
Excellent service..alway treated with a smile.
Shelly has always been very nice about the way she does business n very professional about public storages business n very polite, n she the only one i let wait on me
Super great!
These ladies was awesome they helped me buy the storage pak 59.99 helped a lot.
Can't complain with the service. Shelly and Eric provided me with great care.
Tania is so great, so caring and with great customer service. She was very helpful.
The experience I received was very welcoming, pleasant, friendly, inviting!! I was greeted with a smile and open arms, as if it was my own family. I felt very comfortable and at ease. They took the time to answer each one of my questions, they explained each and every step and the cost to me, they took me on a tour of the facility and showed me how to operate the storage doors. The smiles and pleasant attitude of each one of the associates, made me feel very warm inside. They joked, they laughed and to me that is a plus. Customer Service is a plus in this day and time, with so many people not knowing how to present themselves to the public. But, Shelly and her staff, deserves 10 stars, for making this customer feel very much welcomed and happy!! I'm so glad to know, we still have wonderful peopl in the world, with kind, sweet spirits!! God Bless each on of you!! Please don't change, unless it means you get even better.
had a great experience securing our unit today. Shelly was very thorough and helpful. we even saved over $50 from the other storage place we had checked out. will most def use this facility again.
LOVE THIS PLACE SHELLY ISTHE BEST EVERYONE VERY HELPFUL
Associates could not have been more helpful, very understanding to my needs. Facility was clean and very secure.
Hilarious fun With Tania and Vicki. Great service I'll come back every time!! Excellent :)
I visited this location earlier today and my experience was wonderful. Tania and vicky were very helpful and I would most definitely recommend this location to others.
After arriving on site was met by Vicki and Shelly. They were both very attentive and helpful. Not only was I put at ease concerning a checking error. Ultimately my problem was solved thanks to their friendly and courteous manner.
Great experience!!! Vicki helped me walk through and explained everything thoroughly. Glad I chose this place!
Hi my name is Chelsea Stein I recently opened a storage space at the Joppa Rd. location. I was greeted and assisted by Vicki.. She was very helpful and welcoming from beginning. All questions and concerns were address and most importantly she made me feel comfortable. I would recommend this location to any family or friends! Thanks again Vicki. -Chelsea
I recently ended my contract at Public Storage because I purchased a new home and no longer needed it . I don't have to think twice about returning to this location if need be. Shelly and Victoria were both so helpful from day one and the facility is always so neat and clean !! Thank you Cindy Curtis
I had a great experience storing at this company. I needed somewhere to put some of my belongings while my place was renovated. It is very convenient and easily had the best prices around. I will absolutely use this facility again. The employees were extremely friendly and helpful. I would highly recommend them to anyone.
The staff was very friendly and helpful. Shelly showed me everything from where my unit was located to how to use my access code, and was extremely polite the entire time. The process was quick and painless.
Today I went to rent a space for my mom. I was met with very friendly employees (Ty paid special attention to me) and experienced excellent customer service. The facility is clean and well taken care of. The employees are truly interested in making sure every customer was satisfied. Well done!
Yesterday my family ended our third contract with this location. Obviously, we were well-satisfied to have used it three times over recent years. Shelly, the manager, has been friendly, professional and knowledgeable. She is always cheerful and upbeat and interacts with everyone-employees and customers-in a positive manner. I have observed her handle difficult customers in a professional manner. Believe me, as a former retail business owner, I appreciate her skills. I would recruit her if I were still in business! The facility is always clean inside and outside and is operated as if a resident owner were present. You can be proud of this manager. Thank you.
I recently went in to rent a space for my mom. Phil was the associate who helped me. he made the process very easy and drama free. seemed like I was in and out in no time. He has a great personality and professional attitude.
So far it has been a excellent experience looking forward to a nice storage time. Thank you for listening.