Public Storage Self-Storage Units at 10728 Reisterstown Road, Owings Mills, MD
of
6
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
-
5'x5'Online only price$ 33/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 33/mo $44Best Price Label -
5'x5'Online only price$ 36/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 36/mo $48Best Price Label -
5'x10'Online only price$ 53/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 53/mo $71Best Price Label -
7.5'x10'Online only price$ 82/moMedium 7.5'x10'- Climate Controlled
- Upstairs/elevator
$ 82/mo $109Best Price Label -
10'x10'Online only price$ 88/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 88/mo $118Best Price LabelHurry! -
10'x15'Online only price$ 122/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 122/mo $163Best Price Label -
10'x15'Online only price$ 154/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 154/mo $206Best Price Label
Nearby Self-Storage Locations
Self Storage Near
10328 S Dolfield Rd
Owings Mills
MD
21117
Self Storage Near
11333 Owings Mills Blvd
Owings Mills
MD
21117
Self Storage Near
9742 Reisterstown Road
Owings Mills
MD
21117
Self Storage Near
9201 Liberty Road
Randallstown
MD
21133
Self-Storage Near Owings Mills
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Owings Mills Storage Units Available on Reisterstown Road and Pleasant Ridge Drive
Owing Mills storage units can be rented at this Public Storage location on Reisterstown Road, off the Dolfield Blvd exit of I-795. Our over 540 storage units give our customers an unparalleled level of quality in the self storage world.
All of our units are climate controlled storage units, giving your belongings an extra layer of protection from extreme weather conditions. Our smaller 5x10 storage units provide a great place for visitors to Soldiers Delight Natural Environment Area to store hiking gear.
Take a step up in size with our medium sized 10x10 storage unit, which is hugely popular for its versatility. Because the 10x10 storage unit is big enough to fit the contents of a one to two-bedroom apartment, you can store books, old clothes, important documents, and light furniture in this storage unit.
For larger hauls, our 10x15 storage unit is the way to go. Store bulky, oversized items like beds, couches, dining room tables, dressers, and bookshelves with ease. If you have a home renovation project or just need a short-term storage solution for your possessions, this is the storage unit for you.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 340)
Mr Charles help with my transfer to save me money a very nice person
My move-in was absolutely easy and affordable. Thanks to Charles for making my day turn from bad to good. He was very friendly, available and helpful.
Charles always gives me good customer service and the location is always very clean
I rented a unit today and Mr Charles was wonderful nice customer service
I rented a unit today mr charles was very nice and the location was clean
Charles was great / answered my questions and saved me some dollars :-)
Im very happy with me Charles service at publica storage very good person
It was my first time getting a storage & Charles was really nice & helpful he walked me through the process of getting my storage .
Ryan was extremely helpful and patient.
Came in to 10 7 2 8 reisterstown rd.Public storage met up with Charles completely satisfied. Took great care of Me. He took care of allmy needs answer all my questions completely efficient. Reliable good guy. I might stay here for a while.
Charles was very helpful and pleasant. I was very unsatisfied with the electronic calling system. He was able to help me very quickly.
Charles was extremely helpful and knowledgeable about how to best help me and my future storage needs. Thank you so much.
Charles is a pleasure to talk to. He is always patient, helpful and polite. Customer Service can be hit or miss but wth Charles and his staff it's been a hit!
I am very annoyed and disappointed with the service I have received in the last 3months at this location. I arrived this evening to put items in my unit only to find I was locked out. My account is current. After calling the emergency number several times and having my girlfriend call I still did not receive a call back. This is not the first time this has happened. It very difficult to contact corporate unless you use the app email or chat. Was a customer what are you supposed to do when received poor customer service and can’t get it resolved. I own a business and have been in business for over 25years. I am not perfect but I never leave my customers in a position where their concerns cant be addressed immediately by myself or a responsible person in the chain of command. I will pursue this issue tomorrow and return with an update. I also am very dissatisfied with the accuracy and functionality of the app when it comes to insurance cancellation… it is all pretty suspicious to me how the process works and how there is a disclaimer on the app informing you of forfeiture of legal action in so many words when attempting to access certain areas of the insurance area. I will not refer anyone to this business more importantly this location and I will pursue the necessary legal actions if my problem is not resolved and more importantly if it happens again. Be very aware of the contract as well as they clearly will try to raise your original rent for any reason at all. I am so disgusted with the storage industry… I would never be part of such a scam and unethical industry. I will follow up this post with an update as well as inform the general public about the resolution to protect and prevent this from happening to others. Everything posted is very factual and honest. I am anxious to see the outcome and see if someone from corporate cares enough to address this situation.
Charles was phenomenal and provided exceptional customer service. He made the process quick and easy to understand. Thank you Charles.
Charles Brown is very friendly, knowledgeable, professional and helpful as we really appreciated our experiences and interactions with him everytime we came to this Public Storage location. Charles has excellent customer service skills and we certainly thank him for his consistent help and service.
Charles was very professional and friendly. Every time I have an issue he's always attentive to my needs. I appreciate him for taking the time to address my concerns. Thank you for all that you do.
Today I was looking for storage and Mr Charles help with the online rental he just took all the stress from me but making it so easy very good men public storage needs more managers like him
Mr. Charles made me feel welcome from day one 🤗. Very friendly and professional 🥰. 💕💕💕 his mad skills on customer service. Your the 💣💣💯💯💯 Mr Charles 😜🤗🥰
Charles was fabulous, he has great customer service skills he's an expert and very concise and explaining the different type of rental units. I am most thankful that he was here to help me since he was helping out another location off of Owings Mills, and because of his great customer service I reserve my spot today thank you so much Charles continue to deliver due diligence in your position
I came into public storage and a gentleman by the name of Charles helped me with every question and the process of renting a storage unit. He was very pleasant to deal with.
Charles gave me excellent service! Clean-Fast service-helpful-and respectful.
BUYER BEWARE MY RENT WAS RAISED BY 23% AT 6 MONTHS FROM 260 TO 320. the staff is very nice, the fellow renters do not put the carts back where they are supposed to.
I had the pleasure of having Mr Charles assist me with all my needs and concerns, he was very pleasant and patience with me. Excellent service I would recommend anybody to come to this location.
Charles was very helpful and respectful clean location good man
Charles very nice helpful good customer service
Broken elevators never any staff at the desk. Here now and have been waiting for someone to resume back to the desk! What a train wreck. Save yourself the headache and don’t rent from Public Storage at AL!!
Neat environment with superior customer service
Charles the supervisor is the best. I am all about customer service. This gentleman keeps a clean storage unit. He makes sure his staff operates in a professional manner.
Charles handled my situation professionally and efficiently. He was able to bring my storage fee from $125 down to $101. I'm on a fixed income. Thank you Charles
Charles always give me very good customer service you need to really give this young man a promotion because his location always clean all the time
Tiara and Trevor were a great help!!
Charles was phenomenalVery professional very helpfulHe even helped me set up The storage app because I was having problems Thank you Charles for your help.
Today me charles save me some money and i got a bigger unit playing less then i was for the small unit.now thats customer service and he all ways in a good mind set good man public storage need more
Charles is so friendly and helpful! He knows all there is to know about Public Storage so made the process super easy! Thank you, Charles!
So public storage took over the existing company that owned the units prior. If you are a customer then you need to know that after public charges you for late fees and when u go into the second month they cut your lock off and you are responsible for putting another one on. They do not own the contents of your unit until your forfeit after nonpayment for 3 months. So how do they gain the right to violate your property before its even truly in their possession. There are many stirage companies that dont do this and i hope you support those companies and not public
Charles have been helping me for about a year now always give me super customer service needs A big raise
Charles at the 10728 Reisterstown Rd Owings Mills location has come to my rescue twice in recent months. The office at the S Dolfield location has been closed on several occasions. Charles has always been more than willing to help me.
Charles was awesome and extremely helpful with my move into the unit!! He is the best!!
Charles gives me good customer service today when I made my payment
Clean and nice. Sales associate was very professional and kind.
Want to pay my bill today Charles help with p/Sapp to make my payment in the future. Good guy
i paid my bill to day charles is a very nice manager he save me with my rate today save me $84.00
Charles was very helpful
Mr. Charles is helpful and friendly. Knowledgable about the storage space that will fit my need. The space is spacious and fulfill my need for what I stored. Highly recommend Public Storage and ask for Mr. Charles.
Charles is a very good manager keep his location nice and clean and always looking to help me when I come to the location
Charles is freaking AWEESOME!!!!! This facility is one of the CLEANEST that I have encountered since utilizing any storage facility. Not only that, his customer service is 10/10. Now how many facilities have 10/10 customer service AND are clean....I'll wait⏳️⏳️? I did however look at other facilities for a better price due to me paying about $180 for my 10 x 10 unit. Other facilities in the area are a little cheaper. If it wasn't for Charles, I'd definitely be gone. 🚗💨
Charles is THE BEST EVER! I Love the staff that’s at this Owings Mills location! Charles has exemplified Friendliness, Honesty, Integrity, and good ole ‘Old Fashion’ Professionalism!!! I enjoy seeing him when I’m there to handle my storage business! Thanks for allowing him to manage this facility, wish there were more businesses with people like him running them!
Charlie’s give me great service outstanding and very clear with details thank you Shane Fitzgerald
Great service from mr.Charles and clean safe environment
Charles the property manager give me good customer service every time I come to the location good guy
Very smooth operation
I had a great experience with Charles. He was very accommodating and personable. He had a great personality, was very professional and positive. Great experience renting from this location!
This is a very nice and cleanly kept storage. I opened a storage here for a friend and was impressed with the location and site. The gentleman name Charles was super helpful and made the process very easy. He was very thorough about the contract, the size, took me on a tour, gave information to read, explained the gate hours and he had a very pleasant personality....I declare what more is there to GOOD CUSTOMER SERVICE. I LOVE that you have gate access until 9pm and as early as 6 am, which in my opinion is a HUGE PLUS for my early bird fans. YES, I would recommend this location AND there is a nice sky high sign that you can see from a distance.
Bliss was amazing! Very professional with a positive attitude. Thanks so much!!
During my long dreaded task of cleaning and straightening my storage space. I encountered Mr.Charles who was extremely helpful and polite . He had wonderful customer service .
I was highly informed about the the price and the size that was need for my belongings. I appreciate it everything Mr. Charles was a wonderful help. I highly recommend this location.
Charles the manager help today wlth some supplies save me $ some money today good customer service
Charles was very helpful in explaining how to rent the storage units and how to go on line to rent them. He gave great customer service.
Charles is awesome and shows the most professional and friendliest presence. Very knowledgeable and eager to assist with any questions that may arise. The site is the cleanest that I have ever used and will recommend this site to everyone.
I had the pleasure of speaking with such a professional and caring individual. Bliss helped me with all my questions and concerns in getting a storage space for my stuff. Unfortunately I won't be storing my stuff at her location but will be storing with public storage. Thank you so much for all your help Bliss. I would recommend anyone that needs a space in that area to go there.
I really enjoyed the service that Bliss the store manager gave me and wish that she can bhe store manager at that site
Mr. Charles. I am so glad he is back at Our Public Storage here. He is the most caring person and friend. Please he need a rise and please please don't bring those other my employees back here. Thank you.
Charles gave me excellent customer service and made my experience 10 times easier !
The environment was clean and it took no time to get my things in storage. Bliss was amazing at helping me get everything done and put in my unit. Thanks again Bliss!!
Clean, good customer service from staff and knowledgeable and easy on process of a move.
I have been twice as I am preparing to move. The transactions are easy and customer service is beyond excellent. Mr Charles is always pleasant and very professional. 1000% recommend!!!!
Today I received some of the best service I’ve had during this new era. Keona(hope I didn’t X her name😔) and Tierra were such a joy to work with! Service like this makes you feel a little better about paying the late fee.lol😂
Made my payment today and mr Charles was nice he had very good customer service we more like him very nice young man
Charles the Manager did a great job today and has guided me step by step to get my storage set up. Very patient.
Charles the property manager has very good customer service skills ways nice and friendly and the property is very clean good person
Great experience working with Candace! She solved my problem, selected the best storage size, and saved me money—Highly recommended!
l went into storage today was concerned about my bill and Mr Charles but in a request too save on my storage now that's what I call customer service services
Charles has very good customer service and a very nice property manager
I rent at another storage company i was in the owings mills area i stop in because I wanted to know about prices on a 5×10 and the manager was so knowledgeable and nice and answered all my questions Mr Charles and l am really thinking about changing storage company.
I've done business at this location for at least 3 years and must say customer service is excellent and rates for storage are great. Mr. Charles who is the Property Manager, is attentive, helpful and went above and beyond to assist me with my rental needs.
I would highly recommend this location for all your storage needs. The property is very clean and secure. The property manager Charles was very helpful and understanding. The prices are also very affordable.
Mr. Charles provided me with great customer service Really a great location
Bria provided excellent customer service. This Relief Manager is very professional & knowledgeable of Public Storage policies & procedures. As a result, Bria has me along term customer here at the Reisterstown location. ReResterResimade
Bria provided outstanding service at the Reisterstown location. Very knowledgeable & give detail instructions & insight concerning their contacts.
Love this place they know how to treat customers with respect and compassion
Bria was very nice and welcoming and answered every question I asked promptly and effectively. Thank you so much!!
Brian has excellent customer service and was very sweet.
Thank you Faith for assisting me with my unit today! Your customer service was exceptional!!! The fact that you took the time to find out what was going on with my account/unit and called me back with good news!!! I am truly thankful. God bless! You have a great spirit! Signed, customer for over 6 years and it's the first time I was compelled to write a review.
I have used Public Storage Owings Mills location numerous times in the past. My experiences has always been great. Faith, THANK YOU so much for providing me excellent customer service and going above and beyond to assist me with ways to utilize my selected storage space. Thanks to the management staff Nakia, and Teairra for also providing excellent customer service.
Cool people.
Elliot was awesome!!
Excellent customer service! I want to thank Juwan and Charles for helping me correct an error when I accidentally made an online order for storage bin at the Public Storage facility located at 10728 Reisterstown Rd. in Owings Mills Maryland. Both Juwan and Charles our true professionals. They were extremely courteous and understanding of my mistake and made me feel like a valued customer! In particular, upon listening to my dilemma, Juwan quickly worked his manager and the staff at the location where I had intended to make my reservation to quickly correct my mistake. Thanks again for your assistance and even though I'm storing my belongings at another Public Storage facility I sincerely appreciate your help and thank you for going above and beyond! Best Regards, Jeff
Brad and Juawn were great
Clean building and Friendly staff Easy to work with and flexible.
Juawn was fantastic 🙂👍
This location is always so clean and the staff are super friendly every time I come ! I love this location!!
Tiara
The public storage in Reisterstown Rd. Owings mills has the best customer service ever
Needs more carts / dolley can never find any. Had to carry by hand
Wonderful
I was on the property helping my cousin move in on Tuesday and India was the manager there at the time. She was very helpful and friendly, the building was clean and the unit was easy to find. I would definitely recommend this location.
I gave this storage company a stars because India the store manager has amazing customer service and the facility is clean. I would have given it 5 stars if they had more 2 than carts. There was always someone else using the 2 carts when I arrived! That was extremely irritating and an inconvenience! I have never seen a storage facility that has a ton of storage units and only 2 carts just for that alone I wouldn't recommend Public Storage.
Very clean, great security and convenient for physically challenged people
Harriett Hipp was great and made my move in process easy. She was extremely patient and happily answered all of my questions without hesitation. She’s definitely an asset to the company. Thanks again for everything Harriett!
Ive been using this location for years. Update....window was fixed and everything is kosher
India provide excellent service. She was very energetic and had a great personality.
Can I store a small car here?
How much is it to rent a 5x5 space? Thanks, Marlene I. Shapiro marlene.i.shapiro@gmail,com
Stopped here with a friend whom has a storage unit within the building. The units appear to be climate-controlled and have sprinkler systems above all units. Once you get inside the main gate, you have access to the facility. There really isn't much more to it than aforementioned. Looks pretty secure and has a well-maintained walkthrough to all of the units.
Sorry for the late review because it is the only means that I can praise the helpful, and pleasant attitude of my attendant Jennifer. She was extremely attentive and patient although she was bombarded with other tenants and phone calls. Please reward her for her dutiful service.
Alicia was extraordinarily pleasant and took time to answer every question. She appeared to be knowledgeable and appeared to genuinely interested in the customer. The facilities were quite satisfactory.
Let me start off by saying the people working there have always been nice and courteous, never a problem with staff. The building is clean for a storage facility and the outside is clean. It can be difficult sometimes to get into the office for help but maybe we just have bad timing.
It was a very nice environment gradie was very helpful and gave me all the information i needed
Jennifer and Tyauni were so helpful and made the process of renting a storage unit super easy, smooth, and quick! Thanks ladies! You were wonderful.
One of the few people worked at this location that does there job well. She works hard with limited resources provided by public storage. She finds a way to make ends meet and have a positive attitude.
Not very well maintained.
Tyauni thank you for the excellent service and help. I recommend it here to store. Great people and environment.
Daionea and Jenifer provided excellent service and quickly resolved a issue caused by 1800 line. They were knowledgeable, attentive and overall very pleasant. I cannot give them enough thanks!!!
What is the smallest unit
When arriving at the facility I was assisted by Jennifer. Originally I had reserved a 10x10 but quickly realized that the space was too big so she was able to show me an available 5x10. Despite having difficulties with the system that day, Jennifer was able to provide me with a unit with great customer service. A few days later I received an email stating some type of issue with my unit. When I called the facility to check on the status I was assisted this time by Tyauni. I arrived at the facility to find out what the problem entailed and Tyauni was right there to answer any and every question while fixing the mishap making sure I was charged the correct rate for my unit. Not to mention the facility is kept in great shape for there are only one to two staffers at the facility.
Jennifer W was very helpful and polite with assistancing me with my purchase of boxes
Thanks to Jennifer and her dedication to providing excellent customer service, an almost negative experience turned completely positive! She came from her location and assisted me with my reservation after I arrived to the unattended location. Upon arriving, Jennifer came to my vehicle and told me that She received a call after I place a call of concern to the customer service number. Her level of service and attitude towards the entire process was upbeat and very engaging. She amazing! I'm very happy with my experience simply because I had the opportunity to have Her assist me. I highly recommend everyone to ask for Jennifer when in need of an excellent experience! Again, thank you Jennifer!
Great experience! Jennifer was very helpful. The only thing was when I reserved over the phone, the guy at the main 1800 number, failed to mention that I had to buy a lock or purchase insurance. Not a big deal, but when I asked for an overhead price, he should have mentioned them. Other than that, the in store service was great.
Not too clean
Tyauni was helpful, professional and pleasant. She created a very welcoming atmosphere. The facility is clean & access is convenient.
Nice storage location and facility
Tyauni was great. I had a great time. Go see her and get rid of your clutter! 🤗
I was very pleased with the patience that Tyavni had with answering all of my questions. She was very professional and relatable. I came by the facility at least two times prior to securing it and her demeanor was consistent. I came back on today and was assisted by Herbert, who was just as courteous and professional. Thanks for all of your help.
Great property manager Tyauni - very professional & nice
Mr Herbert was very helpful
Awesome service at 10728 Reisterstown Road in Owings Mills. Great location not far from 795 expressway
I been here a few times and Tyauni has been Phenomenal ! She is such a delight and very helpful.
Tyauni has the besterest service in the entire industry as far as me and my family are concerned!!!! Lol 5 stars should not be the limit when it comes to measuring the satisfaction we were rewarded with!!
I would like to thank Ms. Langston for taking her time to provide me with an awesome customer experience. Ms. Langston is absolutely great and takes her job seriously. She has been there to assist me at anytime and has such a lovely energy about her work. Ms. Langston went over and beyond to make me feel satisfied with my decision. She went over all the pricing, unit vacancies, and fees up front. She explained all the options to me and then did a walk through. The application process and tour only took 20 minutes of my time. The facility is very well maintained. The pricing is less expensive than some other storage facilities I researched. The parking lot is huge and clean with carts that are readily available. The facility offers easy access when loading and unloading. Ms. Langston does a walk through of the facility hourly and will give you a courtesy call if your lock is not locked properly on your unit. I recommend she be commended (with a raise or bonus) for her excellent service. Coach Price
Walked into store to get some prices on boxes Herbert was very helpful after pick out the boxes I wanted to get he helped me with the doors so I could put my boxes in my truck grate service thank you again Herbert....
Excellent service! Ms. Langston has great customer service and very professional. Climate control isn't work the dm need to have it service. Its too hot in the building
They are extremely polite and helpful.. very quick help when requested. If i could give 6 stars, i would.
Great place, great manager
Why is there no air if it’s climate controlled
Excellent service from HERBERT and he only has been working for two weeks.
Please don’t go here!!!! It’s not worth it.. pest destroyed my whole storage unit!! I threw so many things away due to damages. I called open a claim to only identity that I had sign agreement stating that $250.00 would only be giving to me due to whatever kind of pest problems. (Read everything before you initial it) Wait that not that catch.... you have to call before you come because sometimes you might seat outside for hours. Please understand They do know they have pest issues... they have roach spray mice things on the cart for employee to put down!!!! I saw with my own two eyes. I work hard for my things so I’m still really angry and upset!!! I’m here to tell you PLEASE DO NOT USE THIS STORAGE UNIT....money wasn’t made to be wasted for your things! I do have pictures and video...
Came in to this location spoke with Christine about getting a storage unit in July she gave me a lot of information about storing and getting packing supplies . I really appreciate the time she spent with me and I’ll definitely be back when ready to rent .
Briah gave me wonderful service
I just started renting a space, every thing was easy and simple, Thanks Saimah for your excellent customer service, Will recommend you.
Great. Customer service. Even though I didn’t rent at this location Saimah helped me through the whole process that I made the best decision for my items. Great job 👍🏽.
My wife & I visited Public Storage today(April 17, 2019) in search of the perfect storage unit for our belongings. Upon entering the building, we were automatically greeted by Saimah. She was very friendly and helpful. She provided exceptional customer service and gave us advice about what size unit would be best for us. We definitely plan to come back and settle with her. Thanks again Saimah for your excellent customer service.
Since 2005 we have been customers of this location. The customer service is always very knowledgeable and are very supportive regarding any assistance we've needed. We would highly recommend this location.
Danita’s amazing she was very helpful, patient, and has a great personality. Definitely recommend!
Ashia is courteous and attentive. I'll be moving in April and will certainly return for my supplies. I hope she'll be there.
Nice place..clean
The manager Nick was extremely helpful and pleasant to talk to.
Danita was very helpful when there was a leak in my unit. She called to let me know there was water leaking from the roof of my storage. When I looked it was a puddle. Next day I went to get something out of my unit and the water was running down the wall and wet my stuff. She told me public storage will give me a different unit. She advised me to contact my insurance company and let them know what happened. Danita is an asset to Public Storage. She's very thoughtful, kind and compassionate when I was upset about the damage. Thank You Danita and Public Storage for your help. I would definitely refer anyone I meet to store their property at this location. Thank you Danita very much.
Danita is Brilliant, a genius and a very esteemed professional, very courteous, definitely good management. Friendly
Ashia at this public storage was a blessing to me in my time of need her patients was a plus very attentive to my needs thanks
Nick from 29201 was so helpful and polite love doing business with him
Your employee Nick is a true asset to your organization public storage. He demonstrated excellent employee to customer public relations.
Saimah was very helpful when I stop pass to look at a unit. Very polite with great customer service
Saimah is very helpful and she is beautifully
Saimeh was so nice and she give a great customer service! thanks
Saimah was very helpful and founded me the best space for my belongings. I love the company!
Joe was very helpful pleasant and intuitive about our needs!
Joe was great with everything
Excellent service to Erika!
The one in Owings Mills is horrible. Something is always broke. The most recent was the elevators. They were down for almost two weeks. We had to carry or belonging up and down the steps. The staff seemed as though they didn't care. And we were not compensated in no way. Not even with an apology for the inconviende.
Maya was awesome!
Excellent service, clean facility, flexible hours. Marnie was great and very professional. An asset to the company, and so personable! Would definitely recommend.
Came back to buy more wardrobe boxes and as always joe harvey was great!
i ented edtablishment and had the most effeciant, and satisfying visit with ,MARNIE,WHO IS VERY KNOWLEDGEABLE IN ALL AREAS OF,PURCHASING AND SHOWING,AND BILL PAYING EVERYTHING WENT SMOOTH,AND I WAS HAPPY WITH HER PERFORMANCE, I LOOK FORWARD TO PAYING MY BILL AGAIN AND I WILL ALWAYS REFER NEW CUSTOMERS ....
I was happy with Ms. Maya. She was very helpful and very quick with meeting my needs!!
I loved my experience this morning with Maya! She was so amazing! And very helpfully! Public is the place for your storage!
I was haven't one of the worst days EVER until I went into the store and spoke with Ms Maya. She was so nice and helpful.
Saimah is very nice and great customer service
Code box needs service but ok
Maya was very helpful and assisted me in choosing a cost effective unit.
I had fantastic service -with a smile- from Maya at this location. Very helpful & a pleasure to deal with!
Great customer service. The property manager Maya was very helpful with answering all my questions and even lend a hand. I would recommend this property to friends and family.
Clean and the customer service is good
Great customer service from Mya and Erika!! Very helpful and informative.
Well its storage. The gate was broken for a bit but they finally fixed it. There are broken and boarded windows. Rent went up but why when nothing changued. They say its climate controlled but it was always warm on the third floor. Employees leave the office for the day before closing hours. We tryed telling them that we moved our belongings out and swept the unit but the office had closed early. Went back the next morning to tell them and they said we owed another months rent. The top of the units are open so ir the people next to you have spiders or bugs guess what so will you.
Helpful sales people, clean facility, good price! Thanks Maya and Sarah
I stopped in public storage and the property manager Maya was very delightful and pleasant she helped me with what I needed. I would definitely recommend this store to friends! Thank you!
I had a rough time trying to find a storage I wanted at the price I wanted, when I came here Maya did everything she could to help and I tried some other stores she suggested but I was very pleased with her customer service and how she went out the way for so I came back to rent here. Maya and Erika today helped put a smile on my face and helped take the stress away. Thank you ladies!
Me and my husband visited recently to purchase some boxes and other items we needed for our big move, and the property manager Maya was great!! She helped tremendously!! She made sure we had what we needed to get started and suggested some things we hadn't even thought of, it was truly a great experience. We will be back!
Very good experience with Maya
Came in with my mother to buy a storage and Erika really helped a lot. Excellent customer service and a friendly person. The damp check really was beneficial. She said bare with me I'm still learning this process lol. I said Erika you did great! We love the damp check!
My experience at this location the other day was amazing. Thanks to Tay and Ryan these guys rock. I was in need of storage and I tell you the customer service they showed me was phenomenal. I recommend this location. Be sure to ask for Tay and Ryan they are awesome.
Maya Ecellent Customer Service
I came in today looking for storage and I was greeted by Christine who gave me the best customer service. She showed me serveral units gave me prices and even showed me products to protect my belongings. This was the best experience I has ever had. Thank You Christine.
Amy Robirds was super super friendly give her 5 stars
She is always plesant and helpful. The space is working out perfect for me.
Currently the site is unsecured due to hate damaged and reported thatby site person that they don't know when repairs will be made!😠
My husband, Larry Miller, visited this facility today and was very impressed with the facility and the workers. It was very clean and the manager was very polite and helpful.
Awesome customer service and very knowledgeable.
Thanks to Tay and Amy for making our experience with Public Storage a pleasant one! Appreciated the time they took to explain all the details, they also took the time to understand our needs and were able to help us determine the size of storage we needed, and we also appreciated the tour! Great customer service! One draw back is that the website does not tell you that you must take out insurance with the company...so be prepared to add, at a minimum $11 to your monthly fee for $3,000 worth of insurance.
Great customer service
Np
Choosing Public Storage as a first time option was a great choice , the general manager Tay at the Owings Mills location made my day. She was very kind and professional and helped me feel at ease in my time of distress. Thank you Public Storage .
I had an awesome experience today. I came in to find a specific size box and Tay provided me with the exact boxes I was looking for. The custom service she provided was excellent.
Back in June, my family was in between settling on the selling of our house and the purchase of our new house. I went to their website and reserved a unit at a promotional price. We were told that the property manager was going to call us and they never did as we were approaching the date we were planning to use the facility we went there personally at which time the staff told us we could not have the same rate that we reserved this was despite showing a confirmation text message with a confirmation code. When we asked to speak to the manager they told us they did not have authority to offer the promotional code and told us to call the district manager. We called the district manager over five times over the course of two days and he never returned our call that was over a month ago and he has yet to return a call about our inquiry. We took our business to a competitor and would not recommend this facility.
Fast ,Friendly Excellent Customer !
Clean and usually has carts available. Their hours have been a bit funky though. If you hold a steady job that's no way you'll be able to be there before closing time. Otherwise than the odd hours, it's good.
Excellent customer service, needed boxes and Tay made sure I had everything for packing and saved me some bucks !!
Stuff very attentive answering your question always with smile on their face I strongly recommend this place
I was looking for a storage unit close to home and this location was the closest. I spoke with a very pleasant young lady named Kamie. She was very knowledgeable about the overall process and made my rental experience hassel free.
I had a wonderful professional experience at this public storage Tiara and kamie were the best ever thanks again for your help!!!
Great service.
Large Clean Space & Professional Customer service!
Tay is awesome!!! Facility is clean...
Great customer service with Tay...
Great service by Margo
Margo has been helpful and respectful.
Margo was a great customer service rep
Margo customer service was wonderful and she was very friendly. Great employee!
Mrs. Margo was wonderful. She was very attentive, professional and very friendly. Best service ever!!!
Great service from Tay! Needed same day storage and quick, easy service and she was able to provide that with no issues. Easy communication and a great deal on the storage unit! Definitely would recommend this location for future business.
Tay was absolutely wonderful she's very knowledgeable about the moving supplies and the storage spaces just the overall store in general I would definitely go back to this public storage if need be in the future
I had received the best service from Margo. I am moving and needed a lot of advice and she gave me great service. I will return to this store, especially if Margo is there!
The art of great customer service seemed to be lost with some businesses ,but Margo at the Owings Mills location exemplified what great services should be.Awesome, service!!!!
Margo was so much help i had a great time getting things sorted out
I come in to make payments every month and Octavia aways greats me with a smile and positive attitude. Great customer service at this location.
Marisa was very friendly and the whole process was a breeze. Thank you!
Marisa was amazing with taking me around and explaining everything. Could not have ask for better customer service.
Octavia and Marisa are absolutely wonderful...they have great customer service and the smiles to match
Ms. Margo & Ms Octavia are very helpful & proficient
Mrs. Octavia provided me with excellent professional service, she was very courteous and caring and knowledgeable of what service would be more beneficial for me.
Excellent ,fast and very professional. I have two unit now and Octavia helped me with both of my units , she was very helpful and I love her professionalism
Octavia has been very pleasant every time ii come in to pay my storage. Always a smile on her face.😊
The customer service is GREAT! Octavia is an excellent manager for this store. I appreciate her patience and assistance helping me decide on a bigger unit.
Thank you so much Octavia for everything you did for us over the 2 years we were with Public storage. Awesome Service and great person. I hate that I had to leave but I will always stop by to just say hello to Ms.Octavia.
Marrisa and Octavia were awesome. Promptly took care of me. Well mannered young ladies! Was very pleased with my experience here at Public Storage Owings Mills.
Excellent service and friendly staff. Will definitely recommend to my friends. Octavia and Marisa provide excellent knowledgeable service
After a long drive while relocatung from North Carolina meeting the property manager Octavia was like a breath of fresh air. She was kind and very helpful with meeting my storage needs. The storage unit was very clean and affordable and I would definitely recommend this location to others!
Kenneth showed me a potential storage a week ago. He put the storage on hold for me. He was so nice, informed me of everything I needed to know. He is wet professional and knows his job very well!!! I appreciate his professionalism because I was a bit overwhelmed and he was very patient with me. All jobs need more people like him!!! He needs a huge raise and lots of praise!!! Kenneth is the the reason I decided to rent here!!! Thanks Kenneth and keep up the good work!!!
I walked into this public storage after I had visited multiple storage facilities and had the best experience. I was greeted promptly by Kenneth and Octavia where they assisted me with with the perfect size unit. Kenneth was patient and evaluated my needs. I was very impressed, he is a class act. I would recommend this location to anyone.
Octavia is very helpful. She has a wonderful personality. I had a great experience with her.
I have been her for well over 5 years .. The service us very reputable and knowledgeable. I would recommend this place to anyone.
I had a great experience with Public Storage and Octavia. I highly recommend this place! It's clean great location and prices aren't too bad! Thanks Octavia for all of your help and providing excellent customer service.
Octavia gave me great customer service
Octabia is a great great employee She was a lot of help.
Wonderful experience. Kenneth and Octavia are great!
My experience at Public Storage was always delightful! Very helpful & customer service was superb. Mrs. Octavia is the BEST & always pleasant, smiling & gives full details. I recommend Public Storage!
Ken is a good worker and hard working employee. Customer satisfaction is his priority.
When entering the facility, Marisa was more than accommodating by answering my questions and pointing me in the the right direction. Great customer service!
Shanikqua, is awesome!!!
I went to Public Storage in Owings Mills on 9/21/15 and what a great experience I had with Octavia and Marisa. These two staff were professional and pleasant. They kept smiles on their face and were very helpful. This business transaction was a pleasure..
I love Octavia and Marisa. They were super helpful and very patient. I would recommend everyone to come to this branch!
Danielle & Dot thank you for your service today.
Very clean and spacious. Easy access to loading area. Very friendly and helpful staff, especially Marisa and Shanikqua.
Ms. Octavia is great. Very friendly, helpful and make your experience here one in s million. Even the new hires are great and easy to work with. The only place I'm storing my things from here on and you should too. 5 stars!!
The customer service was excellent. Shanikqua was very helpful and friendly. The facility is very clean and safe. I would recommend this location to anyone.
I received excellent customer service from Shaniqua. Both her and the PM, Octavia were very informative and courteous. I would glady recommend this location to my family and friends.
Staff was really friendy. It was a hot day and we had a couple of questions that needed to be Answered the girl behind the counter(Octavia) offered us some water, and was more then willing to Answer any and all of our questions. She also made it a point to make us feel welcome asking what school I went to and offering some pliers so my dad could fix his key chain. As well as listening to his long tangent. The facilities were also very clean and easily accessible. To complimentary dollies were offered to help us move are stuff to our storage area. Also the entire storage complex is climate controlled, unlike other locations.
Just left public storage in Owings Mills thank you Octavia for being so helpful and pleasant to me I appreciate all your hard work in your time that you spent on helping me select the right unit also making it personal been listening to all I have to say. Now I feel comfortable that I am leaving my things in your hands. You made me feel at home. 😊
Octavia was very helpful with handling my business at her office today,she be rewarded.
Great service. Very helpful very good knowledge of storage
Over the years, I have had to acquire storage units for personal and business use. I have to say, without any degree of equivocation, that Public Storage, PARTICULARLY this location is by far THE BEST. Octavia, the manager, is ABSOLUTELY AWESOME. She is completely professional and pleasant...two qualities that far too many lack in the workplace. I recommend them ten times over.
i stop in today at 10728 reisterstown road to get a storage an met with octavia she was very friendly helpful an pleasant i would truely reccomened this locatin of public storage to any one i will always use this location when ever need it thanks octavia you made my visit pleasant.
Great service from ever friendly and efficient Octavia! Do you have a clone of this wonderful lady?
Octavia was the bomb! Very helpful and accommodating. Glad I passed by the other storage units and went to her. It's a little out the way but so worth it I feel extremely comfortable with my stuff as long as Octavia is the Manager! Check it out I guarantee you will be happy with her customer service. Thanks Octavia
Excellent service from Octavia
Brenna & Octavia were amazing! Great customer service and very friendly!
this note is to express the support Octavia has given our family support at the site. she has always been A plus employee for your compamy and hope this note serves as a good reference for her team. thomas havea
Hi Octavia
Nice,clean,safe place. Shanikqua is very nice & soft talking. Very good customer service & knows what she is doing. Answered all questions I asked. Got a good deal online.
The manager, Octavia was fast, friendly and very courteous. She offered complimentary items for storing but wasn't too pushy. Excellent customer service and I'm glad I chose this location. Kudos Ms. Shaw
Octavia is a wonderful customer oriented person. She makes working with your company a pleasure.
Excellent service, great rates and super friendly. They work with you all the way.
Outstanding service and very professional, both Marisa and Octavia showed me outstanding candor and excellence in service.
I was a walk in at this publi storage located in owings mills. Octavia Hudson and Marisa are very quick with to answer and service the customer. Both ladies are very energic and smile very good customer service. I recommend any one to come here the experience is awesome.
I loved my experience at the Owings mills location. Clarke made it so wonderful and easy. I'll be using them again.
Public Storage treated me like family. I wouldn't go any place else for my storage needs. Octavia is the best!!!!!
Best customer experience ever! Octavia made the process seemless and left out no details. I was confident that I would have no problems and I had none through move out day!
Bri was fantastic!
I have always been treated very well at this location. Shanikqua greeted me as I walked in the door, kindly and efficiently help me pay my bill. I do recommend Public Storage to any one looking for additional storage. Thanks for being there.
Octavia has given me such great service. This is the best storage facility I have ever been to. I will recommend this Public Storage to anyone. Thanks
The property is well maintained. Manager Shanikqua had me in and out very quickly She is very friendly and very knowledgeable. Didn't pressure me to buy a lock or any merchandise. Couldn't even tell she is a new employee of Public Storage. Very great job. I would definitely recommend her, the property manager Octavia, and the location as a whole to my friends and family.
The employees at this location are very polite, knowledgeable, and friendly. They took care of me with no problem.
Great job marisa, you made my life alot easier!!! - Devin & OG
BREANNA WAS GREAT!!!!
Octavia makes my experience with Public Storage a very delightful one. I'm very greatful to her. She's very customer oriented and pleasant to have as a personal representative of Public Storage. She makes the experience worth while. Thanks Octavia :)
Octavia has excellent customer service.She made me feel comfortable with the choices I made to store my personal belongs..thank again Octavia. Dee Dee👍
I traveled from Minnesota to Maryland just recently and was looking for a place to store my stuff. My brother told me about this place and I decided to stop in to get some information. The young lady Deidra was very nice. She really understood how stressful my transition was and helped me decide on what I should do. Because of her, I decided to rent a medium size unit. I couldn't be happier. Thanks Deidra
Great help, I was greeted by a very nice young lady whom introduced her self to me and I couldn't forget the name because it was very different to me..... she said it was Deidra. She was very informative and just a pleasure to do business with. Five star rating for me
There was a employee by the name of Deidra that was sooooo helpful. She answered every question and treated me with the utmost respect.
Initial contact was excellent, staff were very helpful, but this company has bad customer policies. I rented a unit at a special price (excellent) - because it was in a bad location and badly lit and they couldn't rent it easily. Facility is great - except they only have 2 carts for customers to use! You're very lucky if you can get one! Once I was in, then there were huge price increases that (I am told were dictated by "corporate office" ) who have no idea of the problems with the unit. Price has increased aproximately 60% in just over a year (2 seperate price increases). I would not recommend this company, they get you in at a price, then they escalate the price ! Not good customer relations.
I have such a wonderful experience when ever I visit the property. Octavia give such great service. I would never do business with any other company. Thank you so much Octavia for providing me with outstanding service.
Agent was very friendly and courteous
The customer service is very pleasant and professional at this location and Deidra was very helpful so I'll give this location 5⭐⭐⭐⭐⭐
The customer service provided by Deidra and Octavia was excellent. They were very helpful and pleasant.
I would like to thank Deidra Johnson for excellent customer service. I am in search for a storage place to place my personal belongings. Not only did she happily answer every question I asked she also made me feel comfortable. With placing my belongings with your company. Moving is a very stressful task but to add one last stress to it is even better. Again Thank You So Much Deidra Johnson.
The area around the unit is very clean. The staff was very attentive and polite. I believe her name is Deidra, very knowledgeable and polite. Will continue to do business at this location!!
I have the best custumer service ever Octavia she is soo friendly and proffetional we only went to check for prices and size and we sing the lease right after excellent costumer services AAAA+
I had a wonderful experience as i was first great by Octavia. Thank You
Their great octavia and sam are awesome.
Awesonme customer service
It has the best service n the customer service is great I got help with all my questions n also they have great rates n the property manager here is wonderful n pleasant!
Octavia, Erick and Charles were excellent and helpful, great customer services, clean environment and well spoken, the represent the company very well.
Octavia has great customer service and very friendly. Nice clean neat building and always pleasant.
I found myself in need of a storage locker with very short notice, and I couldn't be happier with the service provided by Public Storage. I was able to reserve my unit online and move in the very next day. The staff is SO friendly, and took the time to go over everything with me in great detail and make sure I was "move-in ready." The facility itself is much nicer than I was expecting....very easy to access and VERY clean. I am very happy I chose this storage location and would encourage others to do the same!
I had an issue with another company and had to scramble and find a 10x15 climate controlled unit so I could unload my moving truck. I made a reservation online and was called within an hour or so by Octavia. Two hours after that, I had my unit and was moving in. I am so grateful for Octavia's positive energy and great customer service. I anticipate this experience to continue so long as I remain a customer.
The Property manager Nicole was extremely friendly and great to work with. We came in tired from a long drive and move. She lightened the mood and had us laughing the entire time. My only criticism is that there wasn't enough staff. The poor property manager had to be 4 people at one time. Please get Nicole more help, she is awesome and doesn't deserve to be ran around like that. Thanks to her everything was easy!
Went with a friend to help him move. Was so impressed by the manager Nicolle that I wanted to share if you need storage go see this nice lady. She is professional and will treat you like family
Easy, painless experience. Clean, organized facility
I was greeted by very friendly people. I had questions and the young woman, Tracy, was just perfect. She made suggestions and discussed what I might need as the moves gets closer. Tracy was friendly, professional and extremely helpful. I look forward to seeing her again as I purchase more supplies for moving.
Great service. Tracy was very helpful.
Great experience setting up account and renting a unit. Tracy was very helpful and was great to work with.
Great job
Very nice staff working, very helpful and kind. Property looks nice and clean. Tina was incredibly helpful with what I needed for my move.
Mrs. Brown was extremely helpful. Answered all my questions without hesitation.
Nicolle was very helpful with picking out my storage unit!!
Tina was awesome!!! She made sure everything was clear to me when I went to purchase my unit. She was extremely pleasant, helpful, and thorough. The unit was much larger than I expected and the facility was quite clean and well lit.
This is a great place. The staff is so friendly and goes out of their way to make you feel like family.
Greatest experience ever with Tina B. at #publicstorage! Helped me out with changing lockers from another location before I moved in and answered all of my questions with a smile. She was super personable and funny! We even chatted for a while after we were done. ALL AROUND GREAT SERVICE! Would definitely recommend to anyone looking for a great deal and great service!
Very nice place to store , great customer service
I had a great experience at this location
Very Polite and efficient
After many years and many locations of renting a storage space with Public Storage. I want to say THANK YOU to all the staff that assisted me at 10728 Reisterstown Road Owings Mills, Md. location. I thank you for your wonderful hospitality and great service while I rented a space at your location. I cant say enough thank you so much. I have rented at many locations over the past 7yrs with Public Storage. But I have to say I have had the best service at the Owings Mills location. May God Bless you all and a Blessed Holiday to you and your families. Geraldine Roots
I think they should have motion-sensitive cameras on the floors. One of my locks disappeared, and if someone tries to get in your storage bin, it would be great to have surveillance tapes.
Tina is AWESOME! She was so incredibly helpful she helped turn a horrible situation into a laughable moment.
When to look at a storage unit was very happy with the employees who work their name Tina she was very nice very kind and she gave me a lot of good ideas of how to store my storage needs for my items in my storage unit did not end up buying a unit just due to the fact that I was looking but made me feel very welcomed in being there