Wendi is the best! Very professional and kind. Amazing customer service!
Met with Wendi and Jacob. Dealt primarily with Wendi who was professional, extremely patient and knowledgeable. They were both very friendly and welcoming. Wendi confirmed the pricing with an outside company contact to be sure I was getting the correct discount. She also helped me set up the app settings, which was very much appreciated! Overall, a great experience.
Wendi was great! Very friendly and explained the process so kindly and in a way I could understand all the terms. Moving is extremely stressful but Wendi made this process very easy. Thanks Wendi!
Kimberly was very helpful and went out of her way to quickly change the unit I reserved when I realized I needed a bigger unit.
Place is clean and easy to enter and leave.
The rental process and move-in was smooth and hassle-free at Public Storage 935 Burnt Tavern Road, Brick. The storage unit was ready when promised, clean and secure.
Courtney in the office was friendly and helpful, answered all of my questions and was the difference between renting from Public Storage or another local competitor.
I recommend this location to anyone needing storage.
Courtney was professional, quite courteous, and very helpful!
The staff made a very stressful situation easy. Took the time to show the units and made sure I made an informed decision. Update: after 1 month I realized I need a much smaller unit. Courtney was extremely helpful in assisting me and helped save me quite a bit of money with no hassle.
Wendi in the office was absolutely amazing. She was extremely helpful and knowledgeable. She guided me and my husband through the rental process online and then through the app. She is truly a wonderful, kind and patient person.
Courtney was helpful guiding me to park my stored trailer and Vicky was great too.
Kym was courteous, and incredibly patient. I have multiple units at different locations , and she helped me navigate everything with ease. Her clear communication and friendly attitude made the whole process stress-free. Excellent customer service from start to finish!
We had a wonderful experience during our registration process. The attendant was super helpful, pleasant, and thoughtful!
Did an online rental. Went ok but there was a discrepancy in what I paid and what I owed. The website and app showed different amounts and it also showed me with two reservations. Terrible app. Drove to the location on Burnt Tavern Rd to resolve my issue and was waited on by Eric. He was great. Knowledgeable, nice and patient. Issue resolved. This rating is for Eric not the corporation. Thanks Eric
Vicky was amazing! She helped us secure three storage units and walked us through the whole process. She was patient, knowledgable, and understanding of our situation. I wouldn’t go anywhere else! Vicky, Thank you again! You are a gem!
It was a pleasure working with Vikki , she knew exactly what I needed and got me a great deal.!
Vikki was extremely helpful and I am very happy to have worked with her.
Sam & Kathleen were very pleasant and helpful to deal with.
Woman in the office was very helpful and the unit was as described
Had a wonderful experience getting a storage unit here. Wendi was very kind and helpful.. I can’t wait to move in my antiques!
Wendy was very helpful and I very much appreciated it!
Wendy was amazing! Very knowledgeable, informative & patient. She showed me my options to make the right decision. She also showed me the supply area and offered recommendations. Wendy also put me at ease in case i needed to upgrade if necessary upon availability. She made a terrible start of my day much better. She gave 5 star service with a smile!!
Seamless storage unit, helpful front desk
Sammie was such a great help when I had question about an inquiry on a storage unit. I was able to get the right answers I needed. Thank you for such great customer service from Sammie
Eric was the customer service rep and he explained everything clearly and was very helpful. He made the process much easier on me.
Sammie helped me look for a unit, but I was not able to get one at this time but she very helpful. And very kind and patient with me!
wendi is a wonderful lady ,thank you for help
Wendi and Sammie were absolutely wonderful they were extremely accommodating, thank you
Dealt with Wendi in Brick office she was very knowledgeable and friendly. She is very customer service oriented and I would highly recommend her
5 Star! I had such a pleasent experience with Sammie! She explained everything to me in detail and was so kind, would recommend Public Storage to everyone, and will be renting a unit before end of month. THANKS SO MUCH SAMMIE!!
Very professional and helpful. Great people.
Very friendly, very helpful. Answered all my questions. Great to work with. Thanks again Wendy!
At Burnt Tavern Road Brick N.J.
Site Manager Wendi's service was outstanding .Good to go in 1/2 hr.
Clear instructions. Great transaction.Thx
Very kind very quick process
Wendi was very curtious and helpful..a pleasure to deal with.
Wendy and Sammie are great and very helpful!
Thanks to Sammie and Wendi for all of your help! They rock!
Wendi is exceptional. She helped me set up my account and secure a unit . It was so easy!
Staff was very helpful and accommodating!
Wendi was amazing. Full of energy!
Wendi was a terrific help and got me setup with a nice clean unit
Wendi was very helpful and so pleasant to deal with. Made our renting experience so smooth. If I wasnt retired I would hire her for my business in a flash. I give her 5 *****.
I just finished getting my unit. So far it has been a great experience, because Wendi made it that way:) She let me take my time and look at a few units till I found the one that fit my needs. I look forward to doing business together!!
Wendi was attentive, informative, and helpful. The storage unit was clean and fairly priced. Location is easy to get to and the free use carts helped tremendously. Would recommend reaching out if you had questions. 10x15’ unit.
Thank you, Wendy, for your professionalism and attention to detail. Your follow-ups were excellent, and I’m so grateful I chose this storage location. We need more customer service and kind, helpful people like you. Great service all around!
Nice facility. Wendi was very helpful with follow up on my unit.
Wendi was so friendly, helpful, and efficient! She was able to quickly help me out with my request! What a wonderful employee, she deserves a raise!
Wendy and Sam are fantastic!!! They are very personable and knowledgeable! Made the whole process of signing up a breeze!!
Wendi was awesome we spoke on the phone great attitude professional proficient and a pleasure to do business with . Highly recommend your facility OK
Wendi helped me was very informative and nice explained everything to I would recommend this storage facility
Great service from Wendy. Got me in and out of my unit professionally and quickly.
Great staff. Thank you Wendi and Alyssa for making this super easy.
Walter
The female that assisted in switching over from a smaller unit to a somewhat larger unit was very very helpful and informative.
Thanks Wendi for the help today
Amanda and Kym provided me with excellent service in a very timely manner even after i had to run out of the office and come back for personal reasons i highly recommend public storage as long as they are there
Wendi couldn’t have been more helpful. Got me signed up and moved in quickly and without issues. Office is clean and bright, and the unit I moved into was clean and ready.
Great place if you need to store things and just don’t have room in your house! Nice staff — very pleasant & helpful. Would have done 5 stars but - it is pricey — and wish they had some garbage receptacles. They don’t want to collect your garbage if you’re cleaning out a unit — so don’t expect dumpsters but still… no garbage cans for even small things!
Wendi was a wonderful help and I very much enjoyed working with her.
Wendi called to confirm my reservation but was able to accommodate me when I needed the unit 2 days sooner than planned. I greatly appreciate all of her help in getting me a unit as soon as she could.
Wendi was very hopeful today 😊
Very clean. Wendy is ALWAYS pleasant when I go there. The only problem I have is the price going up double.since I've first rented here and see same unit sizes as mine on their site for MUCH MORE LESS than I am paying.yet tell me they can't adjust MY price??? 🤔 I don't get it. I think long time customers should be treated better. 😢
Amanda was great to work with and she was very helpful. I would rate 5 stars.
Wendi and Amanda could not have been more helpful. Excellent customer service!!!
Wendi is awesome. Very helpful. Great job!
Wendi and Samantha were great. They were friendly and very helpful!
Wendy thank you gor your awesome customer service! Barbara & Rod
Wendy was very nice and also very professional. Very helpful.
Wendi was so very helpful in getting us just what we needed and at the right price . Truly appreciated her great customer service and knowledge!
Wendi helped me and she was very helpful and sweet. I had my one year old son with me and she was even very patient as well as playful with him. She explained everything to me and was very informative. I recommend this place to anyone looking for storage!
great people work here
Wendy, the property manager, is extremely helpful, and so is the new employee Alex property manager in training👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Rented 1 unit but needed a second and
Wendi & Alex were a huge help! They took care of every thing and had be all set up in no time. Highly recommend.
Wendy is very nice and professional
I needed a climate-controlled space, and Public Storage on Burnt Tavern Rd. in Brick had a 10x15 ft unit that was right for me. The online rental was seamless and easy. Before move-in day, Kim from the local office left me a voicemail in case I had questions. I used the Public Storage app on my phone to open the gate. My space was clean and ready, and a flat cart was available to haul my belongings. Since move-in, I've returned with more things and used the website to update details such as authorized users and insurance coverage. Robert from the local office called to check if I needed anything and to answer any questions. So far, everything is fine, and I'm happy I rented space here.
Great service from Wendy and Robert!
Wendi and Robert were great!
Clean and storage unit is as described except for the light bulb not working
Wendi was Fantastic! Showed me both units and helped with all my questions and concerns.
Wendi made this a seamless experience. Very patient and helpful!
Wendi was SUPER FANTASTIC!!! She went above and beyond the call of duty to help get us get situated with just the right locker and things we needed help with.
Walked in to confirm my storage I reserved online. Wendi and Sam greeted me and answered all my questions. I was able to see the storage unit before finalizing everything. This location was extremely fast while remaining professional.
Wendi was the best! Very helpful and super nice! Go see Wendi!
Wendy was always ready to help. I would probably have stayed forever just for Wendy... but it was time to move on. Wendy is the best, only second to my my wife
Great service and very friendly service 😁
Showed up this morning to a totally dark inside unit due to a downed utility line. Met one of the managers outside the unit, Kathleen, who called Chris in the manager’s office, explaining my predicament and to see if they had another unit I could transfer to without having to jump through hoops. Chris was able to find a 10x20 and gave it to me at the same cost of the 10x15. Out of pocket cost for the transfer?? $1.07 for a state tax transfer 😂 Couldn’t have been happier thanks to Kathleen and Chris at Public Storage, Burnt Tavern Rd Brick NJ woohoo!!
Good people, good service
Wendi is a rockstar! Customer service is top tier and very friendly
My experience with Wendi was amassing she took the time out and showed me around treated me with great kindness
Jessica
Wendi & Sam was the best!! Highly recommend!!
I had a very positive experience here over the few months I stored my stuff. The staff(Wendy)was very helpful moving in and moving out. The entire facility is updated with digital gate entry and was generally very well kept. No leaking or flooding at my unit throughout the rainy months and no vandalism noted.
Compared to other storage centers in the immediate area, I found this place to be much safer, well kept and easy to deal with. I have dealt with nightmares at other spots but overall this Public Storage was a very positive experience.
Wendi was amazing and very professional and was patient with me during my whole process
Been here for just a month and Wendi has been here to help me through all the snags. Clean areas and friendly associates, happy to hold my work here.
Wendi was incredibly helpful and could not be happier with the service she provided
Wendi was extremely helpful when I got my key stuck in my lock. I really appreciated her kindness. Everyone that works here is very nice!
Wendy was the best! So helpful!!!
Great service, Wendy goes above and beyond! Can’t say enough great things about her.
Chris was kind and competent. Facility was clean & well organized.
Nice customer service on the location in Burnt Tavern Rd in Brick, NJ
Chris the service attendant was very helpful he took me to my unit and check if everything was ok
Also I check the unit it was clean I love it , it’s close to my house !
I cannot say enough GOOD things about this place!
Everyone has been wonderful- Especially the new manager Chris!
I highly recommend Public Storage on Burnt Tavern Rd.
Great experience. Great costumer service. Marysia our clerk person very kind and helpful. Will highly recommend this place.
I went to another location to pay my bill. My actual storage location is under renovation. I gave 4 stars because all storage units are incredibly over-priced. Don't ever forget THAT. If you can avoid storage, do so. Various Public Storage locations vary in appearance. My interactions with the staff have always been pleasant and the women have been kind. And they do not set the exorbitant prices at all storage units, so why take it out on them?
Liz was great
Very professional and helpful
Liz is always polite and very helpful !!
Excellent customer service- Liz is fantastic to work with
I went to this location to find out about the size units and pricing, as I had just moved to a smaller house and don't have the room in my new home for everything. I wasn't sure what size would be best for everything that I needed to store, and didn't want to have to pay for more than what I needed. The manager over there, Liz, was PHENOMENAL!!! She told me what she had available and explained the pricing of everything, and when I still wasn't sure which size to choose, she showed me a couple empty units so I had a better idea of what to get. Although I left without purchasing a unit because I only walked in to get information, I will be coming back to this location within the week to purchase one. THANK YOU, LIZ, FOR ALL OF YOUR HELP!!!!! I received exceptional customer service and was very pleased with my experience!
Better than all the rest! Super manager, Liz, explained everything and helped me with everything I needed.
LIZ WAS EXTREMELY FRIENDLY AND HELPFUL TODAY. SHE MADE A STRESSFUL TIME MUCH EASIER
Great facility! Liz was extremely helpful & patient. Will absolutely recommend!
Liz was awesome she helped me with both unit and parking space thank you