Wendi was amazing. Full of energy!
Wendi was a terrific help and got me setup with a nice clean unit
Wendi was very helpful and so pleasant to deal with. Made our renting experience so smooth. If I wasnt retired I would hire her for my business in a flash. I give her 5 *****.
The fee to keep your Storage there is too expensive now. The company could have done a little more to be able to open the Storage since we wanted to take everything out of the storage.
I just finished getting my unit. So far it has been a great experience, because Wendi made it that way:) She let me take my time and look at a few units till I found the one that fit my needs. I look forward to doing business together!!
Wendi was attentive, informative, and helpful. The storage unit was clean and fairly priced. Location is easy to get to and the free use carts helped tremendously. Would recommend reaching out if you had questions. 10x15’ unit.
Thank you, Wendy, for your professionalism and attention to detail. Your follow-ups were excellent, and I’m so grateful I chose this storage location. We need more customer service and kind, helpful people like you. Great service all around!
Nice facility. Wendi was very helpful with follow up on my unit.
Wendi was so friendly, helpful, and efficient! She was able to quickly help me out with my request! What a wonderful employee, she deserves a raise!
My experience with this company has gone downhill the last several years. 1 major issue, not the only one, but a major issue would be the surprise price increases, never notifying about an increase, no breaks for loyal customers, with the increases the value of what they offer is decreasing greatly, customer service is robotic, and now my facility is run by a guy on a kiosk over webcam. For this reason, I am in the process of transferring my units and my family's units to a different facility that has no ties to public storage.
Wendy and Sam are fantastic!!! They are very personable and knowledgeable! Made the whole process of signing up a breeze!!
Wendi was awesome we spoke on the phone great attitude professional proficient and a pleasure to do business with . Highly recommend your facility OK
Wendi helped me was very informative and nice explained everything to I would recommend this storage facility
Great service from Wendy. Got me in and out of my unit professionally and quickly.
Great staff. Thank you Wendi and Alyssa for making this super easy.
Walter
I was sold a Manager Special Storage unit to clear out at this facility 99.999 percent of the merchandise was garbage Drove 35 minutes away to give this company almost $200 with no Refund and drove 35 minutes back home - Storage Auction buyers beware of this company they stage units and off load trash on the buyers " Another Greedy real estate investment trust only caring about there property to cut costs!!!
Instead of paying there employees to clean up and throw out garbage on the property they will auction you garbage from previous tenants of the facility not only at this facility but most Public Storage Unit Facility's in the New Jersey Surrounding Area's .
90% percent of public storages income is to the investors... It explains why they have to use shady business tactics to stay in business to please the investors --- Good luck working for this Company
The female that assisted in switching over from a smaller unit to a somewhat larger unit was very very helpful and informative.
Thanks Wendi for the help today
Amanda and Kym provided me with excellent service in a very timely manner even after i had to run out of the office and come back for personal reasons i highly recommend public storage as long as they are there
Wendi couldn’t have been more helpful. Got me signed up and moved in quickly and without issues. Office is clean and bright, and the unit I moved into was clean and ready.
Great place if you need to store things and just don’t have room in your house! Nice staff — very pleasant & helpful. Would have done 5 stars but - it is pricey — and wish they had some garbage receptacles. They don’t want to collect your garbage if you’re cleaning out a unit — so don’t expect dumpsters but still… no garbage cans for even small things!
Wendi was a wonderful help and I very much enjoyed working with her.
Wendi called to confirm my reservation but was able to accommodate me when I needed the unit 2 days sooner than planned. I greatly appreciate all of her help in getting me a unit as soon as she could.
Wendi was very hopeful today 😊
Very clean. Wendy is ALWAYS pleasant when I go there. The only problem I have is the price going up double.since I've first rented here and see same unit sizes as mine on their site for MUCH MORE LESS than I am paying.yet tell me they can't adjust MY price??? 🤔 I don't get it. I think long time customers should be treated better. 😢
Amanda was great to work with and she was very helpful. I would rate 5 stars.
Wendi and Amanda could not have been more helpful. Excellent customer service!!!
Raised storage fee within 5 months of contract, ugh
Wendi is awesome. Very helpful. Great job!
Wendi and Samantha were great. They were friendly and very helpful!
Wendy thank you gor your awesome customer service! Barbara & Rod
Wendy was very nice and also very professional. Very helpful.
Wendi was so very helpful in getting us just what we needed and at the right price . Truly appreciated her great customer service and knowledge!
Wendi helped me and she was very helpful and sweet. I had my one year old son with me and she was even very patient as well as playful with him. She explained everything to me and was very informative. I recommend this place to anyone looking for storage!
great people work here
Wendy, the property manager, is extremely helpful, and so is the new employee Alex property manager in training👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Rented 1 unit but needed a second and
Wendi & Alex were a huge help! They took care of every thing and had be all set up in no time. Highly recommend.
Wendy is very nice and professional
Don’t book a storage unit here. Their prior manager was great. This manager, Wendy, isn’t. Our units cost us much more than they cost to rent now. They won’t adjust the price.
There was a weird leakage in one of our units as well. Can view in pics.
We’ll go elsewhere as soon as we can.
The only reason I gave them 2 stars is because of the facility location with easy access to the parkway and main roads.
I needed a climate-controlled space, and Public Storage on Burnt Tavern Rd. in Brick had a 10x15 ft unit that was right for me. The online rental was seamless and easy. Before move-in day, Kim from the local office left me a voicemail in case I had questions. I used the Public Storage app on my phone to open the gate. My space was clean and ready, and a flat cart was available to haul my belongings. Since move-in, I've returned with more things and used the website to update details such as authorized users and insurance coverage. Robert from the local office called to check if I needed anything and to answer any questions. So far, everything is fine, and I'm happy I rented space here.
Great service from Wendy and Robert!
Wendi and Robert were great!
Indoor storage units have no lights very dark and hard to see items in storage units they cut every Conner they could to save money do not recommend this place to anyone
Clean and storage unit is as described except for the light bulb not working
Wendi was Fantastic! Showed me both units and helped with all my questions and concerns.
Wendi made this a seamless experience. Very patient and helpful!
Wendi was SUPER FANTASTIC!!! She went above and beyond the call of duty to help get us get situated with just the right locker and things we needed help with.
Walked in to confirm my storage I reserved online. Wendi and Sam greeted me and answered all my questions. I was able to see the storage unit before finalizing everything. This location was extremely fast while remaining professional.
Wendi was the best! Very helpful and super nice! Go see Wendi!
Wendy was always ready to help. I would probably have stayed forever just for Wendy... but it was time to move on. Wendy is the best, only second to my my wife
Great service and very friendly service 😁
I was happy with the great rate provided to me upon move in and the facility is nice and clean, and although the contract says that rates can go up time to time with 30 days notice, it is unacceptable to raise my rate after less than 6 months of use, by over $100 or 25%. This is terrible business, especially since I can’t easily move out of a 10x30 unit to a more honest storage company. Units at the same location are renting for $200 less, so this is just plain taking advantage of customers. The customer service team is impossible to deal with, no accountability, no offer for a solution. The staff on site is very helpful but their hands are tied by corporate even if they wanted to help with the rates, they can’t. This is a very bad way to conduct business. This is the last time I will be using Public Storage and highly recommend others to stay away.
Showed up this morning to a totally dark inside unit due to a downed utility line. Met one of the managers outside the unit, Kathleen, who called Chris in the manager’s office, explaining my predicament and to see if they had another unit I could transfer to without having to jump through hoops. Chris was able to find a 10x20 and gave it to me at the same cost of the 10x15. Out of pocket cost for the transfer?? $1.07 for a state tax transfer 😂 Couldn’t have been happier thanks to Kathleen and Chris at Public Storage, Burnt Tavern Rd Brick NJ woohoo!!
Good people, good service
Wendi is a rockstar! Customer service is top tier and very friendly
My experience with Wendi was amassing she took the time out and showed me around treated me with great kindness
Jessica
Wendi & Sam was the best!! Highly recommend!!
I had a very positive experience here over the few months I stored my stuff. The staff(Wendy)was very helpful moving in and moving out. The entire facility is updated with digital gate entry and was generally very well kept. No leaking or flooding at my unit throughout the rainy months and no vandalism noted.
Compared to other storage centers in the immediate area, I found this place to be much safer, well kept and easy to deal with. I have dealt with nightmares at other spots but overall this Public Storage was a very positive experience.
Wendi was amazing and very professional and was patient with me during my whole process
Been here for just a month and Wendi has been here to help me through all the snags. Clean areas and friendly associates, happy to hold my work here.
Wendi was incredibly helpful and could not be happier with the service she provided
Wendi was extremely helpful when I got my key stuck in my lock. I really appreciated her kindness. Everyone that works here is very nice!
Wendy was the best! So helpful!!!
Great service, Wendy goes above and beyond! Can’t say enough great things about her.
Chris was kind and competent. Facility was clean & well organized.
Nice customer service on the location in Burnt Tavern Rd in Brick, NJ
Chris the service attendant was very helpful he took me to my unit and check if everything was ok
Also I check the unit it was clean I love it , it’s close to my house !
I cannot say enough GOOD things about this place!
Everyone has been wonderful- Especially the new manager Chris!
I highly recommend Public Storage on Burnt Tavern Rd.
Great experience. Great costumer service. Marysia our clerk person very kind and helpful. Will highly recommend this place.
I went to another location to pay my bill. My actual storage location is under renovation. I gave 4 stars because all storage units are incredibly over-priced. Don't ever forget THAT. If you can avoid storage, do so. Various Public Storage locations vary in appearance. My interactions with the staff have always been pleasant and the women have been kind. And they do not set the exorbitant prices at all storage units, so why take it out on them?
Liz was great
Very professional and helpful
Liz is always polite and very helpful !!
Excellent customer service- Liz is fantastic to work with
I went to this location to find out about the size units and pricing, as I had just moved to a smaller house and don't have the room in my new home for everything. I wasn't sure what size would be best for everything that I needed to store, and didn't want to have to pay for more than what I needed. The manager over there, Liz, was PHENOMENAL!!! She told me what she had available and explained the pricing of everything, and when I still wasn't sure which size to choose, she showed me a couple empty units so I had a better idea of what to get. Although I left without purchasing a unit because I only walked in to get information, I will be coming back to this location within the week to purchase one. THANK YOU, LIZ, FOR ALL OF YOUR HELP!!!!! I received exceptional customer service and was very pleased with my experience!
Better than all the rest! Super manager, Liz, explained everything and helped me with everything I needed.
LIZ WAS EXTREMELY FRIENDLY AND HELPFUL TODAY. SHE MADE A STRESSFUL TIME MUCH EASIER
Great facility! Liz was extremely helpful & patient. Will absolutely recommend!
Liz was awesome she helped me with both unit and parking space thank you