Public Storage Self-Storage Units at 935 Burnt Tavern Road, Brick, NJ

Wendy is very nice and professional

Don’t book a storage unit here. Their prior manager was great. This manager, Wendy, isn’t. Our units cost us much more than they cost to rent now. They won’t adjust the price. There was a weird leakage in one of our units as well. Can view in pics. We’ll go elsewhere as soon as we can. The only reason I gave them 2 stars is because of the facility location with easy access to the parkway and main roads.

I needed a climate-controlled space, and Public Storage on Burnt Tavern Rd. in Brick had a 10x15 ft unit that was right for me. The online rental was seamless and easy. Before move-in day, Kim from the local office left me a voicemail in case I had questions. I used the Public Storage app on my phone to open the gate. My space was clean and ready, and a flat cart was available to haul my belongings. Since move-in, I've returned with more things and used the website to update details such as authorized users and insurance coverage. Robert from the local office called to check if I needed anything and to answer any questions. So far, everything is fine, and I'm happy I rented space here.

Great service from Wendy and Robert!

Wendi and Robert were great!

Indoor storage units have no lights very dark and hard to see items in storage units they cut every Conner they could to save money do not recommend this place to anyone

Clean and storage unit is as described except for the light bulb not working

is there storage/parking for a semi truck trailer?

The female that assisted in switching over from a smaller unit to a somewhat larger unit was very very helpful and informative.

Wendi was Fantastic! Showed me both units and helped with all my questions and concerns.

Wendi made this a seamless experience. Very patient and helpful!

Wendi was SUPER FANTASTIC!!! She went above and beyond the call of duty to help get us get situated with just the right locker and things we needed help with.

Walked in to confirm my storage I reserved online. Wendi and Sam greeted me and answered all my questions. I was able to see the storage unit before finalizing everything. This location was extremely fast while remaining professional.

Wendi was the best! Very helpful and super nice! Go see Wendi!

Wendy was always ready to help. I would probably have stayed forever just for Wendy... but it was time to move on. Wendy is the best, only second to my my wife

Great service and very friendly service 😁

Wendi was super friendly, professional, and courteous. Thanks!

I was happy with the great rate provided to me upon move in and the facility is nice and clean, and although the contract says that rates can go up time to time with 30 days notice, it is unacceptable to raise my rate after less than 6 months of use, by over $100 or 25%. This is terrible business, especially since I can’t easily move out of a 10x30 unit to a more honest storage company. Units at the same location are renting for $200 less, so this is just plain taking advantage of customers. The customer service team is impossible to deal with, no accountability, no offer for a solution. The staff on site is very helpful but their hands are tied by corporate even if they wanted to help with the rates, they can’t. This is a very bad way to conduct business. This is the last time I will be using Public Storage and highly recommend others to stay away.

Showed up this morning to a totally dark inside unit due to a downed utility line. Met one of the managers outside the unit, Kathleen, who called Chris in the manager’s office, explaining my predicament and to see if they had another unit I could transfer to without having to jump through hoops. Chris was able to find a 10x20 and gave it to me at the same cost of the 10x15. Out of pocket cost for the transfer?? $1.07 for a state tax transfer 😂 Couldn’t have been happier thanks to Kathleen and Chris at Public Storage, Burnt Tavern Rd Brick NJ woohoo!!

Good people, good service

Wendi is a rockstar! Customer service is top tier and very friendly

My experience with Wendi was amassing she took the time out and showed me around treated me with great kindness Jessica

Wendy was a great help

Wendi & Sam was the best!! Highly recommend!!

I had a very positive experience here over the few months I stored my stuff. The staff(Wendy)was very helpful moving in and moving out. The entire facility is updated with digital gate entry and was generally very well kept. No leaking or flooding at my unit throughout the rainy months and no vandalism noted. Compared to other storage centers in the immediate area, I found this place to be much safer, well kept and easy to deal with. I have dealt with nightmares at other spots but overall this Public Storage was a very positive experience.

Wendi was amazing and very professional and was patient with me during my whole process

Been here for just a month and Wendi has been here to help me through all the snags. Clean areas and friendly associates, happy to hold my work here.

Wendi was extremely helpful when I got my key stuck in my lock. I really appreciated her kindness. Everyone that works here is very nice!

Wendi was incredibly helpful and could not be happier with the service she provided

Wendy was the best! So helpful!!!

Wendi was helpful

Wendi was helpful

Great service, Wendy goes above and beyond! Can’t say enough great things about her.

Very professional staff

Chris was kind and competent. Facility was clean & well organized.

Nice customer service on the location in Burnt Tavern Rd in Brick, NJ Chris the service attendant was very helpful he took me to my unit and check if everything was ok Also I check the unit it was clean I love it , it’s close to my house !

I cannot say enough GOOD things about this place! Everyone has been wonderful- Especially the new manager Chris! I highly recommend Public Storage on Burnt Tavern Rd.

Great experience. Great costumer service. Marysia our clerk person very kind and helpful. Will highly recommend this place.

I went to another location to pay my bill. My actual storage location is under renovation. I gave 4 stars because all storage units are incredibly over-priced. Don't ever forget THAT. If you can avoid storage, do so. Various Public Storage locations vary in appearance. My interactions with the staff have always been pleasant and the women have been kind. And they do not set the exorbitant prices at all storage units, so why take it out on them?

Liz was great Very professional and helpful

Liz is always polite and very helpful !!

Excellent customer service- Liz is fantastic to work with

I went to this location to find out about the size units and pricing, as I had just moved to a smaller house and don't have the room in my new home for everything. I wasn't sure what size would be best for everything that I needed to store, and didn't want to have to pay for more than what I needed. The manager over there, Liz, was PHENOMENAL!!! She told me what she had available and explained the pricing of everything, and when I still wasn't sure which size to choose, she showed me a couple empty units so I had a better idea of what to get. Although I left without purchasing a unit because I only walked in to get information, I will be coming back to this location within the week to purchase one. THANK YOU, LIZ, FOR ALL OF YOUR HELP!!!!! I received exceptional customer service and was very pleased with my experience!

Better than all the rest! Super manager, Liz, explained everything and helped me with everything I needed.

LIZ WAS EXTREMELY FRIENDLY AND HELPFUL TODAY. SHE MADE A STRESSFUL TIME MUCH EASIER

Great facility! Liz was extremely helpful & patient. Will absolutely recommend!

Liz was awesome she helped me with both unit and parking space thank you

BEWARE! PEOPLE LIVE IN SITE AT THIS LOCATION LOOKING IN UNITS. TWO STORAGE THEFTS BACK TO BACK OVER 40K IN BELONGINGS within a month or so!! They allowed people to live on site (WHICH IS RIDICULOUS!). Peoples lives are in these units. There was a young man walking around smoking a cigarette with no unit or vehicle. HE WAS LOOKING IN PEOPLES UNITS. I had to shut mine when he was walking around peering in!! I looked around and he disappeared. Come to find out he lived on site!!! I know both unit owners who had items stolen. They stole over 40k in ONLY dirt bikes!!! Coincidence? Allegedly not. You don't steal dirt bikes from multiple units and don't touch other peoples units, unless you know whats in them already! Allegedly an INSIDE JOB. They knew when the lights when out, when to come in the early AM, how to slide the bikes under the door!! How to lift the door handles just enough to get them out!!!! How to go along the fence line to drag them out! I keep more than 20k of items in storage so I rushed out in the early month. Their insurance only covers 5K! and they had the nerve to charge me for the whole month! No barbed wire and no cameras aiming at the units! Terrible to have people living on site! After the first theft you would thing they would have did something to raise the security and then it happens again!! They can take inventory all day!! Oh and the executive desk is a joke! They don't answer nor do they call you back after multiple messages and phone calls. Worst customer service!!

This is the first time that I've had to use a storage unit and Liz was extremely helpful. I actually switched to a different sized unit and she made the process extremely simple and efficient. Highly recommended!

Great customer service, callie graciously helped and gave us all the info we needed, very satisfied with my experience here 👍

I stopped in the other day because I was considering renting a unit and was helped by an employee named Callie. She answered all of my questions and was patient, kind and professional. Thank you, Callie!

Came in for information on storing personal belongings. Callie was very knowledgeable and provided me with multiple options that could work for my family.

Corinne was a good help when getting a unit today. Very helpful.

Worked with Liz for the 2nd time. 100% satisfied!

The Public Storage on Burnt Tavern Road in Brick NJ was great. Mike was so nice the lady was helpful also! I told my friend to go there instead of the other because Mike was pleasant. It makes things easier when people are professional and kind! Maria

Easy and informative

Liz was the absolute best. Friendly, professional, responsive, understanding, and with a great sense of humor. If you need storage, this is the place to go.

Liz is amazing. She is very professional and truly concerned about the renters.

Liz was great help me transfer because I completed an eternal for a unit way too small and she helped me thankyou

Reba was very nice and professional. She sold me a packing blanket. Very great service.

Reba was very nice. Great service.

Liz at Public Storage is great!!! Each and every time I have a question for her she responds promptly and is always helpful!!!

Liz was extremely helpful and accommodating during this process of our relocation. Her input and guidance during this process has been extremely helpful and lessened the stress of our move.

Liz was awesome

Liz was fantastic! Very helpful and friendly and also very knowledgeable about the entire process.

Liz was great. She was helpful and friendly, answering all my questions with a smile ( under her mask ).

Great location and Liz provided us with great customer service

If I could give Liz a 10 stars I would. When it was clear that my daughters furniture and belongings would not fit in my original unit she could a larger unit just down the hall that would accommodate her things. It was a panic moment for me about what I was going to do when she came to my rescue and found a unit just down the hall so I did not have to pay my movers extra to unload the rest of our stuff. SHE is THE BEST. This post update is on 3/29/21. Once again Liz did amazing job at finding a 10x10 unit exactly where I needed it to be. She is a great representative of the public storage brand. I have spent many years in the customer satisfaction and service arena and I can say she is focused on providing customers with the best customer experience possible.

Liz is amazing remembered I was looking for a larger unit and actually made it happen. It is rare to find that cares about customers and her job and she does.

Quality staff that actually cares about their job as well as the storage tennant's. While there is a tendency to feel nickel and dimes when setting everything up the staff is patient in explaining what you can do, can't do, and what precautions you SHOULD take to keep your belongings safe.

Reba was great!! She was so helpful, professional and quick to respond.

Liz was fantastic with helping us with our first ever move into a storage unit. Extremely helpful, very nice location and well kept.

Really clean, well managed facility. Liz does a great job with customer service too!

Liz is super awesome

Thank you Liz for all your help today, you were Great!! taking care of my concerns. Excellent costumer service!!!

Good service , clean units

Liz was great, has communicated with me to close the deal over 3 months. Excellent communication skills. !!!!!

Property is always clean. Convenient location and easily accessible. Liz the property manager is friendly and takes care of any issues

Wll run facility

It was an excellent opportunity for me to get started with the rental areas. Liz was exceptionally helpful in this project. I have been back several times and she is always on point. Your company needs more employees like Liz.

Great storage place!!! Liz was super helpful in explaining all the options and basics. Would recommend to anyone looking for a good storage facility.

Great location for a public storage, liz was super helpful in getting us setup and moving in.

Liz was the best help I could possibly ask for.... very friendly and helpful... made my experience meaningful

Great location, clean, and safe! Liz is always kind and helpful. No problems - highly recommended!

Good place. No complaints.

Great Experience. Liz was very patient and super helpful. I'm glad I made the decision.

Liz is absolutely amazing and extremely kind. Very clean place and Liz is very professional

Liz was so helpful and knowledgeable and property and office was immaculate thank you

I had an amazing experience renting a storage unit from this location. Liz was extremely friendly and helpful, making sure I had everything I needed so move in was a breeze. Would definitely recommend storing here!

Liz was excellent she explained everything to the fullest. She did not leave out thing. She was also very pleasant and answered any questions I had. Very knowledgeable.

Liz the property manager is extremely knowledgable, friendly and helpful! A pleasure to work with, highly recommend.

Liz helped me from start to finish. She showed me the unit, gave me tips on storage and took her time with me. Because of this I’m looking at a 2nd unit at this location. She is the reason I’m going back. Thank you

great people work here Liz the property manager is extremely helpful 👍

Luz was extremely helpful and the property is immaculate. Thank you Liz for your kindness!

Liz was very helpful and informative

Liz was awesome

Property manager Liz at Burnt Tavern Road, Brick, NJ 08724 PS site was very helpful and informative.

People are nice. Space is decent. Reasonably cheap price overall i would recommend to anybody looking for storage at this faculty

Do not use Public Storage on Burnt Tavern Rd. The unit leaked & ruined my vintage china cabinet & even though I had insurance th ey only want to pay a couple hundred to replace it. Now I have to take them to court

Bonnie was super friendly and very helpful with obtaining a new storage unit! Everything was a very smooth and easy process and great price !

Trya was wonderful today!! Helped us out alot

Maggie went way out of her way. She was very polite. She took us step be step on what needed to be done and gave us advice in what we need for our storage department.

My wife and I visited this location for moving supplies and received much more than just raw materials! We met Heather and she gave us an education on how to pack, what to use, tips to save money, took the time to show us a rental unit albeit we are renting in SC at another Public Storage facility. Her genuine caring personality and professionalism is amazing. We will always recommend this facility to others predominantly because of Heather. You won’t find any better! Thanks 😊

Russ was amazing. Great service and great price!!

Love public storage. Heather is the best sales person there. She is thoughtful and conscientious. Not pushy, very kind and companionate. Would definitely recommend public storage and Heather to anyone

Russ is very deliberate and thorough in the process of getting this done. It takes time for him to work with the PC but he always gets it right. He gives us all of the information to make the right decision. While we didn't work with Heather she happened to answer a question very thoroughly and seemed nice. Both are very professional at their jobs. The units were pretty clean and the environment is typical for outdoor storage buildings.

I had spoken to Heather (property mgr) several weeks ago to gather info about renting- she was very pleasant & helpful!! When my husband & I decided to rent Tyra helped us....she was so knowledgeable, helpful, & friendly!! We had an easy rental experience!!!

Love public storage with all these locations in Brick to choose from!!

just rented a unit. Tyra was polite from the beginning. she walked me though the hole process from start to finish , thx

I just rented a unit, and Sam walked me through the process. She was very pleasant to deal with and answered my questions. She was very articulate in explaining the contract and made the process quick and easy. Thanks Sam your awesome!

My wife and I rented with heather earlier in the month and we were very pleased with her service. She was very friendly and we enjoyed chatting with her. She made everything seem very easy and we’re on the property today and saw her again and spoke to her and she reminded me to let everyone else know how amazing she is. This is me doing that. Thank you heather

I can not say enough about Heather. From day one she spends so much time with each customer explaining EVERYTHING in detail. When the system runs into glitches she immediately takes care of everything. The storage facility is ALWAYS clean and under her direction her staff is always courteous and helpful. It's amazing that she takes the time to cultivate a relationship with her customers when there is so much to be done. I for one appreciate that in any company. All I can say is see Heather for your storage needs ... you will not be disappointed.

Savannah. Great customer service.

Heather and Tyra were very helpful and understanding during our rental opening

Very clean facility and Tyra could not have been more helpful as well as friendly!

exceptional customer experience from start to finish. great easy to use facility and low prices

great service, personal attention, clean facility, reasonable prices all around 5 stars

The property manager is ignorant and rude. We tried adding another storage unit and she misinformed us. I drove an hour and a half and I wasn’t able to get what I wanted. When I questioned her about confirming the information and why she didn’t inform me then, she stated that she wasn’t the one who called and my info doesn’t sit on her screen all day. Thank you for absolutely nothing and a nasty attitude.

Tyra did a great job! She deserves a raise!

Heather was our agent and was profesional from start to finish..she explained all options and specials that were currently being offered ,no hidden cost all explained out front.What a pleasure it is to work with someone that really that knows their profession in and out. Will highly recommend Heather and this storage location.

I helped my brother-in-law move and he rented a unit @ this location. From the very beginning super nice employees Heather and Tyra were very friendly, helpful through out the quick process.

Brian was very helpful and I'm very well please

Heather is wonderful to deal with and I’m glad I’m doing business with her!

I went to this public storage with my grandma to help understand her bill. Nicole was super helpful explaining the balance and ways to pay our bill without having to come into the store every month to pay. I would recommend anyone storing here the staff is fantastic!!

Very convenient location, love that they have parking spaces available.

When my family and I went into this Public Storage, we worked with Savannah who helped us tremendously. Even though we were unsure of exactly what we needed, she was patient and very understanding. She showed us the space, and even offered to sweep it out for us! Overall my family had a great experience because Savannah was there by our side to answer every question we had, and to reassure us that Public Storage was the best place to rent from.

This company is very convenient. They have many locations in Brick which is perfect for my business, love this place!

Heather was efficient and helpful

Russ was very easy to deal with and got me set up in no time

Heather helped me find a second storage unit at the facility, and was once again very helpful and knowledgeable about the process.

Awesome and friendly

I rented with Heather and she was so kind, helpful and knowledgeable.

Well... The staff was so so. I had a very serious incident and my belongings were THROWN AND MISSING AND BROKEN It's not the staff but my name was on the account and they still did NOTHING FOR ME! I thought they would be a little more helpful. And the girl that I beleive is the Manager told me to stop coming into the office and yelling and told her I was upset on top of sitting out in the 93 degree day that I was not yelling at them. So we sat out side in the sun from 8am to 3 pm. And I was paying 30 per hour for the truck and two men. It wound out being 10 3/4 hours. VERY VERY BAD DAY IN MY LIFE. PROBABLY ONE OF THE WORSY

Rented with Heather who was very helpful and honest and I actually for once didn’t feel like I was being tricked into anything I didn’t need or want. She seemed very knowledgeable when it came to her property and the business itself. As someone who owns my own business, she is someone who I would want working for me. She even explained the best way for me to pack the space to really utilize it and suggested a different size unit then the one I had originally expected to get and she was right, it all fit perfectly! Thank you again Heather I’ll stop by and visit again soon!

Taylor and Nicole we're both wonderful to deal with and should get raises.

Spoke with Nicole today. Made a payment. She helped me save money and my credit score. Thanks Nicole!

Savannah at the front was kind and easy to work with. I recommend storing here

Savannah is terrific, smart, kind, knowledgeable and very helpful. She is a pleasure to do business with. Thank you!

Heather and Liz couldn’t have been more helpful. Got me signed up and moved in quickly and without issues. Office is clean and bright, and the unit I moved into was clean and ready.

Savannah and Michelle are so great!!! I can’t thank them enough for all their help!!!

Taylor and Savannah went above and beyond to make this process painless. By far the best storage facility to deal with.

Savannah was absolutely helpful in giving me information on storage units. It is a very clean facility and I will be recommending it to all my friends. Ask for savannah

Savannah was great. We were told that a storage unit would be held for us, however, once we got to the property the original unit was already filled. Savannah worked with us and got us another unit which better fit our needs. She was personable, friendly and knowledgeable of the items that we should purchase to better protect our things. Highly recommend working with her and the facility.

Savannah was very informative and helpful and she made my rental quick and easy.

Savannah and Taylor have exceeded my expectations; I stopped in with my mother to inquire about renting a storage unit this summer and the two of them together made it a wonderful experience they had us laughing and answered all of our questions. They were nice enough to show me several units in different sizes since I was completely clueless on what size unit I needed. I look forward to renting from them this summer and seeing the two of them on the property!! Thanks guys.

Came here for packing needs. Nice selection of boxes in all sizes. Taylor was also extremely helpful with all of my questions. Thankyou for your great customer service!!!

This place is the best. I always come here whenever I need packing supplies, boxes, etc. The female manager at this site is extremely friendly and is always helpful. I've been to other places where the person working there acts like they are doing you a favor by helping you. I'm always greeted with a friendly smile & the manager goes out of her way to make sure that I'm getting the right supplies needed. I highly recommend this location. It's the best storage facility place that I've been to.

Friendly staff very helpful very professional free ice cream sandwich today.

Savannah was very pleasant and helpful. Great experience.

Taylor helped me get set up with renting a unit. As soon as I walked in, she was very friendly and welcoming. She showed me my unit, which was very spotless. I was very impressed with how clean the unit was! She explained to me how to enter the property, and the hours. She was very informative. She also helped me set up my online account. I am very happy I chose to rent from this location. Taylor's customer service is above and beyond any standard service.

I'll tell you I am thoroughly Happy with the Service of Public Storage..They answered all my questions i had and definitely went the extra Mile for me! Taylor was both courteous and pleasant to deal with,And I should know I have had some Horror stories with other Storage Facilities!..If you asked me if I would recommend Public Storage,The answer would be a resounding YES!!

Taylor was so helpful and waited for my son to arrive a few minutes past office closing so that he could obtain a unit. My tweens has so much fun chatting and laughing with Taylor while we waited for my son. Taylor demonstrated customer service as it once was!!! Thank you and keep smiling !!!

This facility is horrible don't waste your time. They make mistakes with billing and take your money. No communication and when you speak to "Tiffany" in management she is condescending and verbally abusive. Your given the wrong information every time you speak to someone new Poorly run and very dishonest.

Wonderful service from Taylor. Would recommend this place.

Heather was extremely helpful and attentive to my particular needs. Can’t thank her enough

This was the second time I dealt with heather. She was a manager at another location before and I also gave her 5 stars there. She really goes above and beyond to try and help her customers. She was busy with another customer who was having issues when I came in and the customer seemed upset but left happy. I could only hope as the owner of my own business that my employees do the same for my customers if they ever have issues. I will recommend her to anyone looking for help storing their things. The property was also clean as well which makes me feel overall better about storing my things here. Thank you heather! You have a customer for life!

I had a great experience with Amanda she was very helpful and nice, great customer service

I should have written this a couple of months ago, but it took a long time to move a business. The day we arrived from Chicago to this Public Storage, I was running close to their closing time. I called ahead and talked to Kelly and let her know I was on my way with a 19' truck. Even though it was close to closing, Kelly assured me she wouldn't leave. I had to unload the truck that night to get it back the next day. She was super wonderful, friendly and professional. I was so grateful she didn't leave. I have used this storage facility before and it is always clean and secure. Highly recommend.

Great service with Amanda and Rosa thank you so much.

I just rented a unit and Kelly and Amanda at the front desk were helpful and courteous. Explained everything that I would need to keep my items safe. So far, I am very happy with the storage unit and the property.

Kelly & Courtney were super friendly, made the whole process simple and quick. Facility and grounds are very clean and well taken care of. I’ll continue to store here in the future!

Moved into a unit in July and just received an email that after LESS THAN 6 months in the unit, they are raising the rate by about 20%. Turns out, I spoke to the property manager who noted that this is their business model - they raise after 6 months and then again every year. Well, I guess they know it cost a lot to get movers, but if I were you I would go to a place that is honest up front. I asked how long the rate was good for (prior to renting as the contract said month-2-month) and the property manager told me one year. She is no longer there! Called customer service and they said there is nothing they can do as they "adjust rates periodically based upon the market condition". STAY AWAY FROM PUBLIC STORAGE - Unless you want to be ripped off!!!!

A+ Kelly! Thank you for the friendly and professional service!

I was using storage for about 1 1/2 years. I never had any problems there. I even down sized and they were so helpful. If I ever need storage again I will use Public Storage in brick nj. Thanks guys for being so nice.

Harleigh was extremely helpful and such a pleasure to work with. She was very knowledgeable and accommodating. She made our visit quick and easy.

The property was very clean and maintained. Courtney, the Manager, was very knowledgeable, friendly, helpful, and professional.

Kelly was very knowledgeable, friendly and efficient. The property was located in a nice area and well maintained.

Nice property, their staff is friendly take time with their customer. The nice lady Kelly answered all my questions I had.

Courtney was so helpful and knowledgeable about helping us to find the right sized unit for our needs. Thank you!

Joe was very helpful. Showed me around and was very courteous and professional.

Very helpful and friendly staff.

Recently rented a 5 x 10, Andrew was a pleasure to work with, and he gave me my first ride in a golf cart! Very happy with the storage unit!!!

This Public Storage facility is the best storage facility that I have ever used and I have used many over the years. East to access, extremely clean, safe and the employees have been first class. Andrew is so easy and professional to work with and the Property Manager, Ashley who lives on the property, has a great facility. I also found the costs to be very very competitive. Do yourself a favor - if you need to rent storage space - look no further - they are the best!

Danielle was very helpful and knowlageble. Great experience there.

5 stars out of 5 in all aspects! Special thanks to the staff for caring about the customer.

Ashley is amazing! She goes way above and beyond! My experience there was MUCH quicker, and just generally better than with any other storage facility. She actually cares about your experience there as if you are family and makes it a personal priority to be as helpful as possible! Everyone that worked there was great!! (P.S. My dad has been coming here for years and said his friendship with Ashley is the longest relationship he's ever had with a woman lol)

The staff very nice and great to work with but they are pricy and thats just cause of corporate rules. The price will always keep going up which sucks.

Ashley was extremely helpful and went the extra mile to answer any questions we had and resolved any and all problems in a fast and courteous manner. Sincerely Emery J McPartland

I was very happy with the experience. The facility is very clean and extremely well managed.

Expensive and closes early

Do you have climate controlled 10x10 and 10x15

I had a wonderful young lady Savannah help me today with everything, she helped me into right rental when was little online mishap.. Savannah made sure I got everything I needed to move into my unit. Savannah handled everything with a smile and great attitude. Made my day go a lot better

Laryssa was awesome, she helped me last week with a great energy and big smile. Public storage is great with taking care of my stuff, definitely should storage there.

What would be the cost, per month to store a bedroom & living room set per month ( looking for a place in Brielle Nj)

Very clean facility in an easy to access location. Ashley at the counter was incredibly friendly, helpful, and answered questions to fulfillment. I’d highly recommend this place based on the friendliness and helpfulness of the staff alone. The prices were fair, and the storage units were easily accessible.

Ashley and Courtney helped me get what I need quickly and easily. The people at this location are so caring and professional. The facility is clean and I feel safe knowing my stuff is with them. Would recommend to others.

Ashley & Shannen made my move-in experience very easy. Answered all my questions and made some great suggestions in helping me decide on the unit size

Ashley made it difficult time very smooth and pleasant despite the fact that the computers were not working.

Courtney & Shannen we're so professional, courteous and knowledgeable! I know I'll be in good hands while renting here.

Courtney was great in explaining everything. The facility was very clean and very helpful. Highly recommend public storage.

Lauren and Shannon were both wonderful and went out of their way to be sure that I received the day's promotion. The entire facility appeared clean and well-kept, including the 10 x 10 unit I wound up renting for my lighthouse collection! I was very pleased with my experience, and I would recommend the facility to all. Thank you , Shannon and Lauren, for being patient when that important phone call came in that i had to take. I appreciate your patience and good humor. You both deserve RAISES! 😁

I went into the office to ask some questions and lauren helped me out. She answered all of them and was super nice.

Unit maintenance is poor. Weather stripping was practically non-existent. It was never replaced after asking several times for it to done and, eventually, debris was blown into the unit landing on many of my items—some of which were difficult to remove, such as books. Rather than admitting her own neglect as a property manager, she blamed it on the cleanup crew—who used a leaf blower to do their job. I asked if the units are routinely checked for any issues, such as the weather stripping hanging off which she claimed isn't visible looking from the outside. Though this statement is partially correct it is just as much incorrect since you aren't able to see as much of the stripping when it is intact, but you can definitely tell when it's hanging off—and I've noticed quite a few, though not many as bad as mine which was shredded and in very poor condition. And just for the record, it was in this condition when we first rented the unit in June of 2016 and we were told it would be fixed. My question is why was it not fixed BEFORE renting it? As I said, it was shredded and as a property manager it should have not even been rented in that condition. We reported it many times but were never told we were supposed to have given the office a copy of our key in order for it to be done until 10 months later—again placing the blame where it doesn't belong! The key was given to them mid-April of this year, a claim was entered into the "system" to have it replaced and we were informed it could take—at most—2 weeks to complete; however, around the 2 week mark it still was not done and when I asked about it, she now informs me that the "vendor" hasn't been out yet and she doesn't know when the "vendor" will be out because the "vendor" just shows up without notice. So why did she tell me it would take—at most—2 weeks to be done? Giving them the benefit of doubt I wait another 2 weeks and it still isn't complete. As the end of May approaches and the "vendor" still hasn't come I'm ready to move out—we were planning to downsize our 10 x 20 unit anyway—and as much as it would have been easier to relocate to a unit on their premise, I chose to abort altogether and find a cheaper one elsewhere—BTW although the contract states there will be a price increase after 6 months, it doesn't state how much of an increase and ours went up $35, so you may want to ask about it before you sign the contract agreement. So, when we inform them we are moving out and request our key be returned they inform us that the "vendor" will be out in 2 days to replace the weather stripping and that we will need to bring the key back—Ha, yeah right! Well that wasn't happening. Shame on them for being so lackadaisical. We canceled our contract to end in June and I found a much cheaper place—though further away than I would have preferred. Mini-U-Storage is a great alternative and the property manager is a husband and wife team who are pleasant and told me they would just fix the weather stripping themselves if it needed to be done. When I asked about the price increase she said it would increase after 6 months but it would be no more than 10%.

Ashley was very friendly and helpful. She answered any questions I had and made my overall experience excellent. Maddy assisted in the office and was also friendly and informative.

Price increases make this a not so great option to store your household extras.

Quick fast service from Courtney!!!

I want to thank Kaitlyn for looking out for me. She called me around 4:30 on a Saturday i was 3 hrs away on a weekend trip. Apparently I left my storage unit open one late afternoon and it remained open till the following afternoon when she called me about it. Not only did she find it open on her rounds inspecting the units but she was nice enough to text me pictures of the unit so i could be at ease knowing nothing was taken. Everyone at the Public Storage on Burnt Tavern Rd. Brick , NJ could not be more courteous and helpful then they are. Always service with a smile and willing to go above and beyond.

Kimberly was very friendly and made the process very smooth and easy. I will definitely recommend this location to friends and family members that are in need of storage. Thanks Kim!!

Kaitlyn was great...

The online register was easy and when I met Kaitlyn she was an excellent customer service rep. Prices are great too!

Brian waS extremely helpful going through a stressful time moving and he was really chill with all the paperwork and showing me around the facility very patient and very polite will continue my biz with these people

I had a great experience at the public storage in Brick you have two fantastic people working here Joel and Ashley and I want to thank them and you

Great & Fast Service Very Cheap ask for Joel or Ashley I left very satisfied 😁

This location is very convenient to my house. The facility was clean and inviting. The staff I worked with were Joel, Ashley and Mike. They were very helpful and assisted me in any possible way. The reservation I originally made needed to be extended due to health and family issues, and they were accommodating in keeping my reservation and information current, so I could extend it when needed.

The staff is extremely professional and took the time to answer any questions that we had. The price is reasonable for storage and secure. Buildings are well maintained. Highly recommend this facility.

Always helpful. Always courteous. Always friendly!

They asked me to write a review, which I do appreciate. I felt the service was very good, with attentive and friendly staff overall. However, about 3-4 months after moving in, Public Storage increased the price of my 5' x 10' unit by 20-30 dollars per month. When this happened I did some research and discovered other customers with the same complaint. It seems to be a part of the business model. So if you decide to go with Public Storage, keep that in mind. (-1 star). Another issue I had was with climate control. I kept furniture, books, clothes and kitchen items in the unit for about 12 months. The furniture did not show any obvious damage, but the pages of my books are now mostly crinkled as if they have been dunked in water and dried. (-1 star). Lastly, I had moths. The moths put holes in clothing that was stored in large sealed tubberwares. So keep that in mind as well, and plan to purchase some cedar balls or repellent. Unfortunately, I figured this out too late (-1 star).

I recently rented a storage locker from Ashley at this location and can't say enough about how smooth and seamless the process was. Ashley answered every question I had and made me feel at ease with my decision. I would highly recommend this location to anyone looking for a professional.

Simple process, quick and responsive service.

Ashley and Lauren were the best when I came in price shopping. Ashley new everything i need to know and Lauren showed me multiple units to find me the perfect size for me and a great price and discount when it came time to move in! Thanks guys , perfect place to store ! Coming back to store here!

I've been a client at this location for years. The staff is awesome. They are all friendly and helpful. The facility is clean and secure. I know that my belongings are in great hands. I would highly recomend this site to anyone looking for storage.

Best costumer service Mike or tom

I have to be honest when I say I was dreading going to get a storage unit. I've had bad experiences in the past with different storage facilities, but I had no choice: I needed one. It wasn't long after I walked in that that my dread and worries vanished. First, I found the staff to be (Tom, Mike, Ashley) very courteous and helpful. They were easy to talk to, and were able to answer the questions I had. Second, the prices were reasonable and the unit is just what I needed! Pretty plain and simple. No strings attached. Third, it's just at a really convenient location for me. Which made moving in that much easier.

Ashley was very efficient and knowledgeable. Very pleasant.

Quick and prices good. Great service

Manager was very easy to work with and had no problems with our last minute situation. Price was incredibly low for our first month which is the only one we need so that put a major smile on our face. Clean, easy access and very professional. Thanks Ashley!!!

Ashley has been great, very helpful through the years. Would highly recommend this location.

Ashley is AMAZING!!! Always willing to help and explain things thoroughly. Will recommend.

I was in there recently to make a payment and the person working there, Kassie, was very friendly, very helpful, and on top of things like making sure I was satisfied with my visit and all of my questions were answered. It's nice to see an employee who really cares about doing her job. I highly recommend this location.

Lauren w

Went to Public Storage yesterday and had the best experience ever. Kassie and Ashley helped us with everything we needed to pack our belongings. I went in blind, as this was my first time ever having to have this experience, and they made it as simple as possible for us. I would recommend this facility to any and everyone I know. If I had 3 thumbs, they would all be up right now.

Ashley and Tom were professional as well as courteous. The storage space was clean and suited our needs. Ashley worked with us and helped to make our moving transition easier than first thought. Thank you.

ashley Brian and Lauren were helpful and provided great service today!

Rented a storage unit at your facility on Burnt Tavern Road in Brick N.J.yesterday. It was nearly closing time.So I expected to be rushed through the process.but guess what? I wasn't.Emily, the young lady I dealt with was extremely courteous, friendly and most of all very professional. these traits are very important to me as a customer. She showed me the unit, walked me through the paperwork and made the process very simple.Thanks Emily, Thomas Green

Awesome customer service!! Emily, Ashley, and Tom were very friendly!!

Polite and helpful staff of Ashley and Tom.. (Extra fees add up significantly...insurance should be optional.)

Ashley and tom are the best people i've met in my life. Im a three time customer! Excellent service!

Convenient and Friendly. Moved out today and Lisette made the process easy. Would recommend!

Lisset made this an easy an and pleasant experience. Would recommend to everyone.

Emily was very helpful and knowledgeable. The transaction went smoothly and I was very satisfied with her services. This is my 2nd unit here.

Christina was great, she told me everything i needed to know

Ashley and Lisset get the highest marks! This place is great. We have had several spaces with this location and they have always been great to us! I rent for my business and they are extremely professional.

Lisset & Ashley were friendly, knowledgeable and very helpful getting our business set up with a much needed storage space !

Ashley and kaitlin were great! Excellent service. Quick and painless. Golf cart ride.included!

Great service from bryan! He was very helpful!

Jessy is polite and easy to work with. very efficient. Good service. Ashley is great too!

I needed help with a storage unit for a friend who is moving into the area from out of state. I was helped by a woman named Ashley. She was very helpful and answered all questions I had. I was extremely satisfied with the property and the service I was provided. Great work public storage!

Emily was very helpful and did s great job

Great service, friendly employees. A pleasure to do business with.

Thank you for the wonderful service Brittnay and Ashley A++++

the girls here are all great!!! came back for that reason. personal service.

Ashley was extremely helpful!!! great service

Ashley was extremely helpful and friendly. She explained everything to me and got me set up with a storage unit right away. She should get a promotion/raise!

Lissset was more than helpful and extremely pleasant she is an asset to your company... thank you Fernando Santos

Ashley was very friendly and helpful

Ashley has always been helpful and great! Excellent service. Clean facility

Lisset was super friendly and explained everything. Awesome service!

Alexis and Kaitlyn - smart nice efficient

Britney did a great job she explained everything to me even more than she had to when I tried to rush her through it and she made the experience great and we're probably going to keep another unit even after

Spectacular Service . LISSET was very professional and informative during my appointment to review a unit.

Our company has been using Public Storage for years now, and we have always had a pleasant experience with them. The staff is very helpful in meeting our needs, even when they change quickly.

The manager Ashley answered all of my questions in a professional manner. I would recommend the burnt tavern rd location to all my friends.

When to public storage on burnt tavern road in brick was welcomed by a.j. he was wonderful answered all my questions super helpful he was a breath of fresh air you need more employees like him

Excellent customer service. Ashley is helpful, knowledgeable, and very professional. Thank you for your assistance and wealth of information!

My husband stored some things public storage for the winter season. The property Manager Ashley was awesome! Always so kind and eager to help every time we stopped in. This place is clean and reasonably price, we will be back again next winter and highly recommend.

Adam was fast and easy to work with. Very helpful and saved me money.

AJ is the Best!!!!!! He deserves a Raise!. Great expererince!

Awesome experience for my first time using a storage facility. Wasn't quite sure how the whole process worked but the staff was friendly and made it simple to understand everything. Thanks!!

Kearie was very helpful in getting the correct sized unit. She took me to the unit that was reserved before i signed any paperwork and boy am i glad! She then showed me other units until we found the right one. Thank you for your excellent customer service!

wonderful salespeople Kearie and Ashley. had a great experience the first time thats why I came back

Alexis was very helpful. Everyone here is extremely nice. Definitely recommend using this public storage

Amber and Ashley are always professional and incredibly helpful. They consistently go above and beyond to make sure each and every one of their customers is well taken care of from the first moment of rental until the last day storing. I will always recommend storing at Public Storage and always at this location in particular because of their 10 star service with a smile every time.

I was in your Brick Location Today, and I just had exceptional Customer Service from Heather and Ashley. I work in a Retail environment and know how important Customer Service is. Your employee's went above and beyond to ensure I was satisfied and had everything I needed to make my transition comfortable. I will highly recommend Public storage as a first choice. Thank you!

Ashley and alexis are very nice. Everything is great. I have had no problems and the service is great.

Excellent service from.lisset & kearie would recommend this office over any of the other offices very friendly, helpful, and honest employees had a great experience there

Britney was very informative and professional. Property was cleaned and well maintained. The other girls in the office were all friendly and pleasant.

Britney showed me my unit and answered my questions like a pro. I was surprised when I learned she is a new employee. She and Lissete, also newly employed, were confident in answering my questions while putting a smile on my face with their friendliness. I'm happy to say I made the right choice by choosing Public Storage; the units are clean and I feel my things will be safe here.

Office staff is great! Extremely helpful - such an easy process!

Everything was excellent! Virginia & Ashley are Awesome!!!

A+++ store.... Went in to buy some boxes and I wasn't really sure what I needed. This is my first time moving in a long time and I've been very stressed out about it. The girl Ashley there was so helpful and really made me more comfortable about my choices. She really knew what she was doing, and I am happy to write a review for someone who really made this difficult move a little bit easier, even just for a few minutes. Thank you!!! Highly recommend this location.

Amanda was great. Very nice and helpful.

Ashley is attentive and extremely custimer friendly! Thank.you for.grrat service

Stacy was incredibly helpful! Prices are a little high...but that's just me on a fixed budget trying to keep my bills as low as possible. Grounds are extremely clean...units are kept well. I will feel so much more at ease knowing my personal belongings will be in good hands at this particular public storage location. Thanks Stacy!!

Great end to end customer experience. Ashley was professional, polite, knowledgeable, and very helpful in making sure all was taken care of for this rental.

Very nice pleasant experience

We moved in Sunday June 15th after the storage place we originally had a reservation with didn't bother to show up to work that day. After lots of calls and stress, we were so happy to find such a nice facility that was actually open on Sunday. The women working that day were extremely friendly and professional. I wish I remembered their names! My dad, brother and I unloaded a fully packed 22 foot truck in the hot sun... and didn't think ahead to bring water. One of the women gave us two of her own bottles of water. So glad our original reservation didn't work out because this place is just fantastic!

Ashley is fantastic! Lovey person and will work with you!

Angela provided me with excellent service

Angela and ashley were fantastic

Amanda was helpful

Angela was very helpful and kind and answered all my questions I was very happy

Very fast.

Amanda and Angela were awesome!

Great help! Tkd

Kelly was EXCEPTIONAL, helpful, courteous and kind. Ashley was very thoughtful. Together they make a great team. Glad we chose this facility!!!!

Very courteous! Efficient and diligent!

Shannon was a big help with getting us in right unit. Very friendly too

Great service! Quick and easy so I could start moving my stuff in. Shannon and Angela were a big help.

Great service today!

Great service

Kailee was extremely helpful and quickly explained all of our options. We went through the entire process of renting a unit rather quickly, considering their computers were down. Kailee, thanks for a great experience! I would recommend this storage place to anyone I know considering renting a storage unit.

Clean location and very helpful and upbeat employees. Amanda was pleasant. A+ service!

Great service!

Great service from Ananda and Ashley. Easy to do busy with. Highly recommend this facility

Amanda and shannon are fantastic

No problems

Shannon and amanda provided us with excellent service.

Great service and staff. Thank u amanda

Excellent service!

Excellent Service. Amanda and shannon áre outstanding employees!

Amanda, Ashley, and Kailee were extremely friendly and helpful.

Amanda was very professional courteous and friendly. You should be very proud to have her as an employee. A sure asset. Kailee was also very helpful. Give them both a raise!!

Angela provided me with fantastic service!!...I will be telling my friends to come see her!!..Excellent experience!!

Great experience with this facility. Always clean and they have a friendly staff

Nice ppl at the desk and my stuff was safe

Great service. We havent has any problems. Amanda was awesome

Been a customer for.over 10 years. Excellent service given by all. Ashley goes above and beyond and keeps me as a customer. Family atmosphere in a Corp world.

Amanda provided me with excellent service

Kailee was sweet and helpful. Knowledgeable and professional.

Amanda and Kailee were very helpful!

My salesperson, Kailee, was personable and professional. Her explanations were clear and concise. She is an asset to your company.

Angela gave me great service today

Angela was very helpfull

Always smiling and friendly!!!!!! Great !!!!

Awesome people!!! Great customer service, clean place!

Had a great experience, quick and speedy service.

Great service

Ashley is such a professional who knows exactly what the customer needs. The units are spacious, well ventilated and very clean. I would travel out of my way to enjoy the benefits of being able to access my precious items that I have decided to store away for a rainy day. Love, love, love the staff.

Ashley, Shannon, and Angela are a real team, I did not have a lot of time to Kill. They brought me thru every mandatory procedure in less than 15 min. I ended up in the same unit that I had rented for years. Your staff are a great benefit to your company, I hope that you recognize them. John T. Gyurkovic

Very nice staff. Angela & Ashley know their job....

Ashley and Kelly are aeesome. Long term customer

Ashley is great! She gives great service! Return customer!

From the moment I first called until I left Ashley, the property manager, was magnificent. Very impressed with the professional service and cleanliness of the property. Great place to do business.

our experience was very positive renting new a new unit; Ashley made it easy, was very helpful and couldn't have been more pleasant. She is certainly an asset to this location.

Great service

Excellent service!

Very professional and helpful every time we visited as well as when when we finally moved out the staff assisted us through that process as well. Tha k you Ashley and Angela for all of your help and keep up the good work.

I had 2 great girls help me at this place. Angela and Catlin, both very sweet and very helpful. They had me in a storage locker in no time. plus they are cute :)

I had a really good experience at this location. A girl named Kelly who worked the front desk was an absolute pleasure! I look forward to storing my stuff there.

Angela and Stacy provided great customer service!

Angela Day was great! She provided excellent service :-)

Angela Provided an Excellent Experience! Great Service!

Very efficent and friendly. Storing here for years!

Great customer service Ashley is fantastic and Angela is good too. Makes storing easy

I use public storage and am very happy with them. Angela and Ashley are friendly, knowledgable and provide outstanding customer service.

The service is great ashley did great

Ashley was very very helpful and very courteous you have a wonderful employer ...........your best customer Avo Kubar

friendly staff. don't have any complaints.

I have been utilizing Public Storage's services for several years now, and I recently stopped into this location to purchase boxes for a future home relocation. Ashley was extremely professional & eager to help me with my purchase and assist me in any way she could. Very nice atmosphere at this location!