Very secluded location. Climate Controlled Storage unit was not satisfactory due to damage in the insulation above. When I spoke w/employee they offered another space but it was pricier and did not let me know verbally that I would lose my SALE discount if I changed units. READ B4 SIGNING. Never assume! When I called their manager, she never returned my call. I lost out 50 some dollars, but cancelled before I was billed for another month. Think twice before storing anything. The cost of movers is expensive and money each month to hold on to “things” is costly. Ask yourself before blowing the money on storing “things” as to WHY you feel the need to keep everything? I basically gave most furniture away and kept the essentials. Ask all the questions B4 signing that dotted line! They tell you nothing about price increases once you are in their spider web!
The person who sign me in to my unit was very helpful. He explained everything to me. Your lucky to have him as a employee. Thank you,
Dexter was very helpful to me. I found the Unit to be clean.
Emily was so great with us.She explain everything with us & you are lucky to have her as a employee.
Absolutely wonderful staff including Jenn top notch customer service!!!! Ty so much for making everything so easy as this was our first time ever renting a unit from anyone.
Kaya is very rad ! She executed the break down perfect ! Finger snappps for her !!
Kaya was a pleasure to work with. I was going to rent online but decided to go back to the facility because of Kaya. Great service and extremely pleasant.
Dexter was extremely helpful on our first day rental
I had a great experience at this location. Kaya was super knowledgeable & helpful! Excellent customer service all across the board. This definitely made my move in process 20x easier.
Easy access, clean. I had a great experience , moving to new space. No problems and it was quicker than I thought it would be. very happy with process.
Dexter was extremely helpful and polite. He went above and beyond to make my moving process as easy as possible. Thanks for everything, Dexter! Keep up the great work!
Easy online process. Reasonable price for a local storage unit to put the overflow of holiday decorations and summer time umbrellas / chairs and cushions / coolers.
Melanie and Jamal are the best additions to the team made my move in details run smooth and easy start to finish
Melanie was nice n very professional
Thanks to Melanie for keeping everything organized and clean at the facility. Also, a very kind, friendly and positive individual. Always looking out for others. Thank you, Melanie!
Melanie was sooo kind and helpful during my stressful move accommodating my every need !!!
Ms Melanie was very professional and sweet, making for a smooth transaction. Thanks.
Melanie was nice enough to help even though it was almost quitting time. Great person.
We had a wonderful experience with Melanie this past month. We needed to upgrade our unit to accommodate more items and Melanie was beyond helpful & kind throughout the entire process! She made our move between units seamless and went above & beyond to make sure we were happy & settled in our new unit. Thanks Melanie!
Ms. Mel was wonderful and was very knowledgeable about any questions I had.
Melanie was very professional n nice
Find somewhere else
This company does not return calls
They are very unfair and uninformative.
They will kick you harder when you are unable to pay. READ THE FIND PRINT PLEASE
Melanie at the front desk has been super helpful during a very stressful time with our move. Much appreciated and thanks
Miss Melanie is absolutely friendly and amazing. Very passionate and knowledgeable about her job.
I went to pay my bill in person and Melanie, who was working there, was very professional! She's awesome!
I give my shoutout to Mrs Melanie she’s one of your best workers and i really appreciate her.
Mrs.Melaine has the best service and every time i see her she says “mornin mornin”
Miss Melanie is amazing person she explained everything I needed to know just to see her smiles brightens me up every time I see her you Guys picked one Good Lady to be on ya team.
Melanie was awesome thank U
Melanie was great she was a big help
This is the best public storage facility I have been to. Melanie was super helpful. Great experience.
Melanie was the best!!!!!
Very satisfied with my experience here. Just vacated my unit today as I have no need for it anymore. If I need storage again, I will be returning no questions asked. Service was fantastic, facilities are clean and free of any rodents, and the entire experience from day one was just fantastic. Would highly recommend based off my experiences.
Had great service in the Berlin location from Melanie
A very clean facility with friendly staff and reasonable rates. Highly recommend!
Just rented a new unit and Melanie was extremely friendly and helpful. She is a class act and tremendous asset to Public Storage.
Melanie, is a fantastic individual who truly enjoys working with people who rent from the West Berlin, NJ property.
She makes herself available to customers and cares for their needs.
I highly recommend Melanie.
Melanie was extremely helpful
Melanie was very friendly and helpful. Had an answer for every question I had. She should get 10 stars
Melanie was professional, kind & went out of her way to make sure everything was exactly what I had requested. The facility was clean & well taken care of. Thanks Melanie, if the system allowed, I would give you a 10 star rating.
Sheeri ‼️🙏👍
Melanie was super knowledgable and most helpful. She clearly loves to assist her tenants in the best manner possible. What a fine company representative!
Good afternoon I wanted to share this I have meant the amazing nicest person her name is Melanie always helpful when I need her she is the sweetest AND SHE IS A KEEPER.
Picked up a space there the other day.
Melanie was extremely helpful and friendly despite being stung by a bee while cleaning up someone else's illegal junk drop-off.
Melanie from West Berlin Was MORE than Helpful!, in fact she was The BEST help that I’ve had in AWILE!!! 5 stars for SURE!
I would like to say thank you for the wonderful customer service that I got from Melanie. She is the sweetest lady so nice and helpful. I recommend this location.
Worked with Melanie, she was very nice and made the experience easier!
Melanie was awesome! Highly recommend
Melanie the property manager was an absolute star, grateful for all her help!
I met with Melanie today at the West Berlin facility. She was very professional and expertly answered all my questions. Her pleasant and upbeat personality was refreshing. After patiently assisting me with my application, I know I found the right place to keep my belongings. Thanks Mel! You rock!!!
I may be downsizing and was looking into storage ideas and I must say I was extremely pleased with the service and cleanliness at the Cooper Road Public Stoage facility. Dmitri was very courteous and extremely knowledgeable about the units and really helped me to develop a future plan before my eventual move. He is exceptional in what he does and really knows the business...thank you Dmitri
Dmitri is extremely knowledgeable, helpful and friendly. It’s a pleasure to be business with him.
This property is very clean and is well kept. Easy process. Kudos goes to Dmitri for all help.
Nice place, always friendly staff
This was my first time personally using a storage unit and Stephanie G. at the Berlin location on 399 Cooper road was AWESOME. Very nice and very helpful to us throughout the day ! Definitely recommend this spot if you need a unit
Stephanie was very nice and super helpful. She was able to help me correct and error in my reservations immediately and with a smile. Thanks for the great customer service.
Excellent service! Dmitri was more than helpful with everything I needed!
Stefanie was polite, informative and professional. She made the process easy and simple to understand.
Thanks Dmitri for getting me setup with my locker. They were thorough and made my day better knowing my belongings were going to be safe. They made sure I had everything I needed.
This place is great and the property manager Stephanie is on point with finding and helping you with the best suited unit for your need. Highly recommended
What a great experience we had at the Public Storge facility in West Berlin, NJ ESPECIALLY our dealings with Stephanie. She was just an amazing manager to work with, and we had two storage units under her oversight. Nothing was too much for her. She also loved our English Bulldog!! Thank you Stephanie!! Also, I am drawing a blank on her fellow worker, Caitlin I think .. she was also wonderful as well .. you can not go wrong in storing your items at Public Storage in West Berlin, NJ., especially with Stephanie & Caitlin at the helm.
We'll miss ya'll ... Patrick & Nicoletta
We’ve been using this public storage location for a few years now, upgrading to larger units a few times as our needs for storage grew, and hands down by far the entire experience we’ve had as customers was made simple, easy and pleasant by Stephanie!! Any issues or concerns she will handle pleasantly and promptly and we can not recommend getting a unit at this location enough, because of Stephanie. Definitely worth every single one of the 5 stars, it’s been a pleasure dealing with her.
Public Storage located on Cooper Road is absolutely thee best storage unit location. I am forever indebted and grateful for Mrs. Stephanie, the manager. She is an exceptional, thoughtful, hard-working, and helpful young lady. She always answers the phone with such enthusiasm and answers any questions or concerns you may have. She always goes above and beyond to help you. The facility stays clean all the time and access is always quick. If you are thinking about renting a space at Public Storage and you live close by, I will highly highly recommend this location. Thank You, Mrs. Stephanie. 😁
Stephanie is fantastic! She is extremely knowledgeable, professional, and friendly. Outstanding customer service!
I have been with Public Storage for a while and must say the best service I ever received was from Stephanie. I stated my issue and Stephanie was on top of it immediately. She came back with an answer the same day. Not only that when I called back a few weeks later she remember who I was. Truly great customer service and Public Storage is lucky to have her. Thank You Stephanie!!
I can’t believe I forgot her name. (She had really great purple hair :) She was extremely helpful all three times I stopped in to purchase boxes etc. I live down the street and she helped me move some very large boxes! AMAZING CUSTOMER SERVICE!!!
Stephanie was very helpful and friendly. She had no problem taking time out to show me a smaller unit.
Had a great experience with Stephanie as she was amazing explaining everything and finding the right solution for me. Thanks keep up the great work
My experience using Public Storage at Cooper Rd has been great. Much of that is due to Stephanie. She is very professional and friendly. She has helped me to make the right storage unit choice several times. Always recommending the best choice for my needs at the time. The facility is well-kept. Much of that is due to her as well. I highly recommend Public Storage in thanks to the excellent customer service and the up keep and security of the facility... with MUCH appreciation!!
Stephanie G. was very friendly and answered all my questions. Looking forward to having a unit here.
Stephanie helped so much getting the right size unit to store some of my furniture while I downsize my house! Great customer service and really good prices!
Stephanie was a great help with finding the right storage unit she helped me get the right size place and a very reasonable cost! Thanks again steph
The facility was clean. Stephanie was very knowledgeable about the sizes & pricing of the units and the fact that the facility is climate controlled is a huge plus! Will definitely use again
Stephanie was fantastic helped me get a unit quickly and effortlessly!
One time my bank has an issue and my autopay kicked back an error that my bank didn't exist, so they called me to let me know and to tell me I would be charged again in a week and then have my stuff repo'd. So that was nice that they have me the heads up. You need your code to enter and leave the facility, so keep that number ready. Luckily the building no longer asks for your code, which is great not to have to enter your code within a code. Staff always seems to have a reason to walk past me on the 3rd floor when I'm there. Units are not lit. It's climate controlled but I'm always hot when I'm there. Tight turns getting in and out, backed up by scuff marks on the poles. But otherwise, I store my stuff here and come and go without issue. Friendlier than that woman at the other public storage in Berlin (yes, there's a reason I'm here and not there)
Came in looking for options for packing up an 2 bedroom apartment. Oh boy Leah was a saving grace of her knowledge of product and breaking down everything along with gave me a list of items she recommended for my move. I explained me and gf were moving for a bit but the experience with Leah was one of the best customer service I have had in a long time. Thank you Leah.
Helped me greatly! Thanks
This facility is amazing.Stephanie is extremely helpful.
I had wonderful experience here at this location. The manager was just a jewel she is very knowledgeable. I would recommend this location to anyone. The property is clean and well maintained.
I was extremely pleased with my experience at Public Storage and with Stephanie in particular. She helped set me up easily and explained every step of the process.
This is definitely by far the best storage facility I've ever used and we've used plenty of them the units are clean and the customer service is great I've never had an issue with them Stephanie is very friendly and attentive to our needs she has always been very more then helpful with us I highly recommend using this location for all your storage needs you won't be disappointed
Had a unit here and facilities kept clean and always welcoming staff. Stored mainly items for starter business and perfect place to have to keep inventory at and secure. Will always recommend to clients and coworkers.
Girlfriend and I stored here, always able to talk to staff about any issues and felt as a vip rather than a number to the staff. Always looked forward to see the employees as each are very knowledgeable of their trade and always a welcoming smile.
The staff was friendly and the facilities clean! I no longer need a storage unit as I have moved out of state but I would not hesitate to come back if I ever need to! 10/10 would recommend!
I really wanted to become a customer with Public Storage. However, this will not be happening as I won't do business with them with the inconvenience they caused me. I made a reservation on a unit for 02/26/2022.. after speaking with the manager, Stephanie a few days ago to confirm it, she switched the move-in date to 02/25/2022, which caused me to have to miss work to come into the office to pay for the unit. Upon getting there, I am told that the unit is not available and that the reservation only holds the sales price - which is false because on the website it tells you to make a reservation to hold the unit you are requesting. So now I am back at square one. I will be taking my business elsewhere and will NOT do business with Public Storage, no matter how many great reviews they have because the first impression is the most important to me, and their first impression gave me a sour taste in my mouth and I will be keeping my distance.
Stephanie was so friendly and super helpful with all my questions
Stephanie was great!!! Answered all my questions and helped me with picking out the best merchandise for my belongings! Thank you!!!
Stephanie brought this location to my attention. Reasonable rates with an awesome $1 promo deal. If you need affordable storage locally then you have found the place.
I was looking to switch storage companies, unsatisfied with my current choice at the time. I came across public storage on google. They had great rates and an amazing promo. $1 rental plus insurance fee waived for first month, move right in. The lovely ladies at the counter,Stephanie and Cheyenne, were very pleasant and patient with me. For i am very scattered brained, not only did i confuse the location I thought i was renting (they have so many), but i was so eager to get it in, I only thought of the $1 promo and completely forgot to consider basic taxes and fees. We went through the whole process, only for me to realize i had to wait a couple days for my check to clear. They were very accommodating and reassuring. Absolutely satisfied with my choice.
Cheyenne and Stephanie were great setting up a unit for us.