Dave made the process really easy and fast even though I was running late and they were about to close. 10/10
Dave was amazing ! I had accidentally put the wrong check in date and he was able to move the date for me. Was very friendly and super helpful.
Great help. There right before open at 930 to help me access my unit.
Great location and nice facility. Management very friendly and helpful.
Public Storage in 1515 Washington Ave. Neptune NJ has excellent customer service, kindness, giving you multiple options for your storage needs.
Dave is so nice and helpful definitely will recommend you guys keep your stuff here with him.
Gate access was not even allowed at 9pm. So the site has outdated hours and was a huge inconvenience. Also, upon entering the storage building it always smells like wet carpet for some reason.
I used Public Storage on Washington Ave in Neptune for over 3 years. It's a clean facility with easy access and great staff. Storage facilities can be a commodity but great people are hard to come by. Dave in particular stands out. He was always pleasant to engage with, eager to help find solutions when I needed to make changes, and reliably and calmly resolved any issues that came up. I would use this facility again.
Mobile access to the gate is a game changer. I love it.
All staff is super nice and helpful. Facility safe and clean
Needed a storage unit ASAP Dave was absolutely amazing!!! I reserved online. Dave followed up immediately w/ call to explain details. We went to the site met him and Sam who were very knowledgeable, friendly and professional. They drove us around the site to check out the potential location. Dave"s customer service was 100 + % and Refreshing in today"s world. I came back next day and Sam was very helpful . Then Dave followed up next day to make sure I was satisfied as he was off and Sam helped me. He was happy to hear Sam's service was great too. If that was not enough. The next day we received a call to notify us that we did not lock our unit correctly. This location is a game changer in the world of public storage. They cannot make it any easier for their clients. Great service , secure and clean. Kudo's to the team and their management.
Kym was a breath of fresh air. She helpful in securing a unit for me upon arrival within minutes. My gratitude and appreciation for her excellent customer service. Thank you again kym.
It’s been several years since I had to rent a storage unit and I am so glad I went back to Public Storage. Everything went smoothly and had no problems or issues. The office manager was really nice and clam. He walked me through the process.
Dave was super helpful! Everything was easy to find, access, and setup. It was nice that this was so easy during an already stressful move. Thanks!
Dave was awesome and made my experience using public storage so easy. He went above and beyond!! Thanks Dave!
Dave was great,very easy to rent.
Grey the manager of neptune NJ is very helpful, thoughtful and patient and resourceful. He provided me good information of all the rentals units and explains clearly to me.He does a great job. 7 stars.!!!
To Whom it May Concern:
Date: 5/15/24
From: Incoming/Inquiring Client, "Jill"
Regarding: "Grey" - Traveling Administrator of
Neptune Public Storage
Grey's professional customer service skill-set was second to none. His knowledge and comfortable quality of empathetic and informative delivery was consistently outstanding, exceeding my expectations every time.
Pricing for the unit requested was fair and transparent - definitely value for the money.
Grey 's presentation was reliable, honest as he operated with the highest integrity. Please reward this young man who follows Public Storage's Mission and Vision statements. Reward. Thank You.
Really convenient storage unit with easy access in and out. The manager at the front desk is very kind and attentive. Everyone is willing to help from top to bottom making things smooth. Thanks again Public Storage of Neptune.
Exceptional service from Grey
Great experience. The pricing was a bit wonky wound up being a bit more but worth it. The man in the office is wonderful. Always present. Always tidying. So kind and explained everything so eloquently. Highly recommend
Great experience! Dave in the office was extremely helpful when my husband and I came in and got a storage unit. he made it such an easy experience from start to finish!
Amazing representative this morning on March 14, 2024. I am terrible with names but this young man offered superior service at this location. He was dedicated to offering me an outstanding and seamless transition from home to storage experience. Thank you!!
Good price and David was amazing
Samantha was top notch and made sure we knew everything right up front and made us feel comfortable and at home. Thank you so much Samantha!
Absolutely great and easy experience. I have used this facility in the past and it’s has always exceeded my expectations. Dave in particular made the process easy and made sure to fully explain everything in detail and i can’t thank him enough for helping me.
Very good I met Dave the manager and he was very polite and helpful
Dave was extremely helpful in answering all of my questions and helped me rent a 5 x 10 unit. I will be sure to recommend this location to family and friends with storage needs. Dave was extremely professional and his service is superior.
just signed up with Dave to store my car for the winter. Everything was a breeze and facility very accessible and safe!
Mice feisies in my clothes and all the boxes very bad for your health not a clean storage rental business and prices are way out of line for a place that has no climate control for the units
Great prices and clean units. Needed some help with a unit and a gentleman Dave was there and he was great and knowledgeable on all the questions I had. Thank you Dave.
Dave was a pleasure to work with - very knowledgeable and professional. Will use again for any storage needs.
Dave is amazing helpful and kind. Thank you Facility is nice.
Professional and friendly customer service. Clean and secure facility.
Super helpful with my online rental . Dave and Vikki are amazing. !
Excellent location and price
Great Experience and EXTREMELY accommodating!!
WATCH OUT!!! - I posted this review when we first purchased the unit, after 3 months of having the unit. They raised our pricing from $140 a month to over $200!!! I get pricing goes up but not that much!!! Beware
Such an outstanding customer experience! Vicki was so wonderful from her intial follow up on my web inquiry right through rental of the unit. She gave me all the information I needed and the transaction was seamless! The facilty is clean and well cared for. Door on the unit opened with little effort and was very smooth. Note: I wish I brought a pair of scissors for the packaging for the keyed lock :)
Very clean and well managed. Competitive pricing. Friendly manager.
BEWARE! My rate was raised 30% after just 5 months. I paid on time, every time. The office offered no explanation and blamed it on corporate. Attempts to contact corporate are futile
I was at the storage in Neptune and had spoken to a gentleman Dave about pricing and sizes of the units. Dave was very courteous and knowledgeable on the information he had given out. It was nice to speak to someone pleasant.
Dave is very knowledgeable and helpful.
Great service from Dave Eckert at Simply Self Storage Neptune. He was very knowledgeable and helpful and took the time to go over the information about the different units for rent.
I've had a storage here for 10 years very good people That works there very good
Vikki is wonderful! Easy to get a unit and everything is very clean. Thanks !
I secured my unit online, arrived at the facility. Dave was very helpful he helped me get my unit and explained the gate access and was finished in just a few minutes. Very happy with the experience.
Went to get a storage and within minutes Dave helped me secure one. It was very simple and he was very helpful. Thank you again Dave
Staff is fantastic always good deals
Dave is a great person to deal with.
I have rented a few units over a period of 4 years and never had a problem with this location.
I would definitely recommend Simply storage in Neptune NJ.
Very clean, well built and organized facility. Check in was smooth with Vickie and Dave at the helm (& Kevin who is training). The experience was everything you want it to be: fast, accurate and honest.
Impeccable customer service and professionalism! Great rates and discounts! I would recommend it to anyone
Very nice guy dave. Just got our storage unit today and it was very quick and easy. Great prices too! Definitely recommend!
Vickey was awesome. Very helpful, we had a great experience and everything was explain thoroughly.
Vicky and Dave are amazing! Best self storage In the area.
Ok Storage I think they have raised payments with out notice
Vikki was wonderful and helped me figure out exactly what size storage unit I would need. She showed me two different units and gave me a tour of the facility, I am moving out of state and she accommodated me quickly and answered all of my questions. Would recommend the facility to anyone looking in the area for a storage unit, feels safe and is very clean and easy to access.
Great service - fast and easy
My experience was great when I stopped into office to complete rental. Rode out to view the storage unit which was very clean.
Simple self storage is kept very nice. The staff goes out of their way to help you. I highly recommend simply self storage in Neptune.
Very clean facility, the staff is very friendly and helpful especially Dave. Definitely would recommend to a friend 10/10!
David the manager at the Neptune location was very help full in explaining everything that I need to know about renting a unit and he was very nice when greeting
Arielle was such a great help! Rental process was super fast and easy!
I needed somewhere other than my home to keep my tools but also close enough that it can be accessed quickly and conveniently. Dave at the Neptune location was great!
I am a very satisfied customer for Simply Self Storage I just checked on my storage today after 2.5 years. Oh and the only reason I was there I had to rent another locker for more items. I highly recommend this storage facility to those who are searching for one the safety and the security is great. I thank you David Eckert.
Very friendly and professional. I reserved my unit late one evening, online, and first thing the next day got a call from the gentleman working there to confirm. The next Monday I went to finish up the details of payment and couldn't have been more satisfied with the service. This was just last week so, I'm a little late with my review but, I really doubt that much has changed in 6 days. Will return if I am ever looking for a site so store more of my things. Thanks!
Dave was extremely helpful in getting me set up with my storage unit. He showed me exactly where my storage unit was located and how to properly access everything.