I give Billy 5 stars because he's so professional and helpful, but I'm giving Public Storage 1 star. They raised my fees 2 times in less than a year, with no warning. The fees are over $300, and I don't even have their biggest space! Total rip-off 😪🤬
Is 1 star the lowest you can give????
Billy, of course! He helped my Tito Ronnie professionally, in getting the right storage! CONGRATULATIONS, Billy!!! You're an asset to the company!
Additional review today 11/14 Thursday, 2024.
Thanks, Billy, for helping me again 🙏
Billy is very helpful and clear with explaining details.
I would not recommend this location. I am not happy with the service i received. Disappointing experience.
Awesome quick service with fair rates and clean spaces, Billy got me in and out quickly. Wonderful customer service
Chris was phenomenal. He is affable, knowledgeable and professional. Thank you for your excellent service!
Chris was a fantastic help, made the experience simple and got me what I wanted.
Chris extremely niceandhelpanswer my questions!!!!
Only reason I gave two stars is because the property manager is always nice and informative! The fact that they raise your rent without telling you yet when it’s time to pay rent each month they ensure you get THAT email!! Hidden fees and dues and the space isn’t even big enough to charge what they charge and then RAISE THE RENT ON A SNEAK TIP ON TOP OF THAT! I should’ve never left U-Haul storage. A WASTE OF TIME AND MONEY! MONEY HUNGRY!
chris help me save money on my bill, was very helpful and kind
Chris helped us out and was super great with everything we needed!
Chris was a absolute delight! Very friendly ,informative and easy to talk to. I had a pleasant experience here at the Mt Holly PS and I recommend it to all my friends and family. Thank you!
Colleen and Billy were very helpful
Chris and Billy were awesome
Seriously knowledgeable young man named Chris. He is the property manager and really worked to get my needs met.
Chris help me do tanfer of unit real quick and super friendly recommend this place as to store item in the future
RENTER BEWARE!!!! Public storage raises yuour rent 20% every 4-6 mos. They are outright THIEVES!!!
Chris, was very helpful, i was having problem with my renting online and payment, it just keeps hanging up, so I called the office to help me. He was very knowledgeable and explained everything clearly. He help get a storage and and pay what i needed to pay. Thank you chris
Billy made it easy to understand
Billy was super helpful thank you again
Chris: This gentleman went far beyond his responsibilities and made is feel fantastic!
Hope you have more employees like him!!
Billy deserves 6 stars for being such a knowledgeable, helpful, and understanding property manager. Your things are in good hands here!
Staff is very helpful, had a very stressful experience and they were able to work through every aspect. Not sure if Billy is exactly at this location, but he specifically was a god send.
Billy was very helpful and very very sweet especially since I was a walk in THANKS BILLY
Helpful and informative. Sarah.
Sarah was kind enough to give me a tour of the facility and show me some good deals on products in the office.
Chris was very helpful, he made every thing simple and easy. He was patient explaining things to us. I will recommend him to my friends
Chris was very courteous help me with my rental made it quick and easy i recommend public storage to everyone ask for chris
Chris was awesome and very helpful. Called to confirm an appointment. Pleasant in his costumer service. Researched to help get the right unit for my needs. Overall a great experience. Would recommend others to use this facility!
Chris was amazing and helped my rental process easy
Great customer service from Billy!
Billy was very helpful. He walked us through the buildings and showed us the unit that I wanted, giving me specific details on how to care for my unit as well as the things I decide to store in there. Back in the office, he was very knowledgeable of the lease and policy, leaving no questions unanswered (there were a lot). He made the rental process very simple and straight forward. Thank you!
Chris and Billy were a pleasure to do business with and conducted themselves in a very professional manner. Rest assured your belongings are in good hands as long as they’re in storage here.
Chris , nice dude, really helped me with my storage unit. Got me a good price. Very nice attitude .
Good service manager real friendly and informative
Billy is very knowledgeable, super friendly, chill, professional !! Always a pleasure to work with him!!! He did what he said he was gonna do!!! If more businesses could just do that!!!! He is definitely an asset to your company
NOW GIVE HIM A BONUS!!!!
Want to give a big thanks to Billy! He was very helpful with assisting me with getting my unit. Great customer service, very informative on what I needed to know, good positive evergy. Public site was very clean.
Billy was great- super helpful and answered all of our questions. We had no issues and would definitely Recommend it.
My family and I move around a lot due to our jobs. We have used multiple storage companies to place our household goods in storage and this place has been by far the best. The prices are reasonable. The space is exactly what we need and they are also well kept and clean. The employees are also extremely nice. I would absolutely recommend this place to anyone.
Chris was very professional an handle everything well.
Chris was so helpful in getting me started with a unit so quickly! I was in and out in 10 minutes. Would definitely return.
Rent many storage units before no one was ever this professional,helpful, courteous. Chris the manager who works there was amazing! Office is tiny though stars are for the employee.
Chris & Billy were very helpful.. understanding and clear with all of the promotions and helpful with locating my unit..
Chris was professional and excellent with customer service and meeting our needs.
Chris was the best representative I've had the experience of dealing with from my 20 years experience using public storage from all the different states I've lived being in the Marinr Corps, great person, knowledgeable and professional.
I have been utilizing Public Storage off an on for a number of years. I have been fortunate to have met the manager and he is a wonderful person. He is now a good friend of mine. You can develop friendships with great people like him. The only gripe I have is that the manager works very hard and I am aware of the overall pay scale of Public Storage...very low. It is the property manager that keeps everything flowing and there is not enough appreciation for all of your managers and staff.
With that being said...I pray that Public Storage will take into consideration the value of hard working dedicated employees and do all you can to acknowledge them.
Thank you
Revised as of: October 11, 2023
As I said in my message above, Billy is still the hardest working manager as well as a caring servant. He continues to look out for everyone he serves. He goes above and beyond the normal service. If it was not for the superb support Billy has shown to our family, we would have not been able to protect our family heirlooms...they would be lost...forever.
Thank God for such an outstanding servant.
Thank you,
Billy from the Mount Holly Public Storage was very helpful in making me get the correct decision. Although I lost my $29 long term wise it would have been more of an issue for me to rent storage and him taking the time to explain the process help me out a lot rather than this becoming a headache in the long run. Thank you very much for the great customer service.
The customer service at this location is excellent! I can't say enough about the kindness, compassion, and generous spirit of the gentlemen who have helped me here. Chris was an absolutely Godsend today. Billy is always a calm cool patient guide.
Chris was very helpful with helping me get a storage unit thank you I'm highly satisfied
Chris helped me tremendously today allowing me to continue being able to afford my storage space. He was pleasant and had all the answers! Thank you so much Chris!
Reserved my unit today at the Mt Holly location. Chris went above and beyond to assist me! Thanks for everything!
Bill is always a huge help! Awesome storage facility!
I was having trouble signing up until I came in the office and Billy helped me out. He was very nice and professional.
Chris was very helpful and pleasant.
Chris was very helpful with me today an thankful for him great job
Chris was very professional and provided all the information I needed.
Chris was a huge help! Helped me on my phone with the E rental and explained absolutely everything! What a great personality ☺️
Chris was an awesome help!
Chris is a GOOD Man! Thanks for all the help!
Chris was awesome he helped with with my rental and helped setup my app!
My experience was 💯 Chris was cordial, knowledgeable of the business and very helpful explaining the contract. We left fully satisfied 😊 And he had a sense of humor.
Riley was very knowledgeable about the space, terms of agreement, and humbled.
My experience was great. Good , friendly customer service from nikki & billy. They made process quick , easy and taskless. The cost is affordable and place is kept very clean. I would recommand public storage At mt.holly nj for all your storage needs.
Respectfully,
Tammy Marshall
What a great experience. Staff was very helpful getting in picking a unit that fit my needs on short notice. Thank you very much!!!
Chris was very helpful and help me fill up my application
Billy is an asset to Public Storage and demonstrates the spirit of customer service. He is very approachable, friendly and takes the time to explain the different options to fit my budget and storage items.
Chris was extremely helpful getting us a rental space under dire circumstances!! Thank you so much!!
Needed storage space and went to the mt holly location Billy was a gem!! Very nice answered all my questions and was an easy process!! Thanks Billy for you A1 customer service skills 👍🏿 👏🏾 👌🏾
Chris has saved me a lot of time
My experience here was excellent. Billy the property manager was great. He explained all the rules and regulations. I give the particular property a five star rating.
Billy was super cool and super professional. I would highly recommend renting there.
Thanks again Billy!
The manager (Billy) was friendly and very welcoming! We came to this location needing a unit at the last minute and were met with excellent customer service! The manager walked us through everything we needed to know and was very informative & helpful. Furthermore, my husband says that he deserves 7 stars (instead of 5), and he needs a raise! Thank you, Billy.... you were amazing! I definitely will recommend this facility to my friends and family.
Chris was absolutely great! Patient, friendly and walked me through everything on how to use my storage space! Great customer service!
I have been using Public Storage for a year now & love it here in Mt Holly there are two gentlemen Chris & Billy they always take care of your needs, always polite & helpful!! I would not go anywhere else for storage!! Right now they are doing upgrades & taking care of the grounds, doors , paint etc outstanding storage facility…. I’m very happy here!!
Chris is Great...he's very easy talk with and helpful.working through.any problems...
Billy was wonderful an very professional an polite. I am please an content with my process. All my needs were meet an I am happy .
I found Chris to be very pleasant and helpful! Need to store item, Chris and Mt. Holly public storage is the place for you.
Chris was so helpful and kind to me and my mom! And prices are affordable. I recommend this business for anyone with storage needs! Chris deserves a raise!!!
Chris was very helpful and knowledgeable thank you Chris
Chris was excellent help, great customer service and was very friendly.Also helped me with a situation that occurred, and was very helpful.
Chris was awesome today at the Mt Holly Location. Very accomadating and pleasant.
Made it easy and hassle free to get storage. Recommend to anyone who's In need. 5 star service with 2 star prices.
The office worker was very helpful
They are great! They made everything super easy.
Chris really helped me out with a lot of information about the units and pricing. Thanks so much
Billy called and we talked about my my issues with the Box and they are taking care of it so I am upgrading them upgrading them and definitely would recommend this location it's easy access the employees are very friendly
Billy take great pride in keeping his property clean and is very friendly
Thank you Billy for great customer service. He was extremely knowledgeable and friendly.
The gentleman that took care of me, was very personable & knowledgeable.
Would def rent a space at this location.
I had a great experience at this particular public storage facility. Billy is the best he is very knowledgeable and great at his job. He really helped me out alot. Thanks again Billy
I really like this place. Very convenient and accessible. Clean and gated. I do recommend Military discounts.
He was very attentive, and explained everything thoroughly, very nice, he made sure that everything was explained so well. very cozy office
Good place to store your stuff
Cate was super helpful and ready to answer any and all the questions I had. Great employee to have and I'm looking forward to many years of business with Public Storage due to professionalism.
Great representative on site very nice and helpful