Public Storage Self-Storage Units at 3100 Courthouse Lane, Eagan, MN

Thanks to Eve for coming from another facility to assist with my issues at the Courthouse Lane location. If not for her this place would get a horrible review from me. Thanks again Eve.

Very clean facility with easy to access storage units and convenient carts for moving items in and out. However, being forced to buy a lock as well as unneeded insurance is a scam. You have to make an appointment to return the lock you didn't want. You also have to cancel the insurance you didn't want either. Many homeowners and rental insurance policies will cover a storage unit without any additional paperwork or additions to coverage. The lock is an added inconvenience the company hopes you won't do anything about so it's easy money for them; you can get a disc lock for half the price on Amazon.

Great service, nick deserves 6 stars

Generally good, but they don't have enough carts and don't monitor for people that take all the carts for themselves. Sat for over 30 mins waiting for a cart and had to leave. :(

Easy, quick, and affordable.

This is a scam!!!!!

Very good service, now if we can maintain this price for at least a year, I can feel confidence in keeping my storage. But very good service….

Nice place to store your stuff

Very well kept

NOT A GREAT OPTION FOR LONG TERM STORAGE. In a little less than 3 years, they have raised the cost on my unit by a whopping $70/month. In 2023, a new similar unit, per their website, costs $60/month. I cannot move my stuff as I'm overseas. My advice -- ONLY rent here if you are renting short term or will be nearby so you can move units to avoid their ridiculous price increases. Next time in Minneapolis, I'm hiring movers to take my stuff elsewhere.

It is always something. Either there are no moving carts or the overhead doors don't work so you can't even get in. There is never any staff there and the only contact you can reach is some 800 number who says that they will report the problem. Not much of a business in my opinion.

Bought a unit in a storage auction and have been here 2 days in a row and the office is closed and no way to contact property manager,horrible place and horrible service

I rented two 10 by 20 units in August 2020 a few weeks apart. I was told the rent in maybe 6 months would go up about 10-15 dollars if at all. Since then my rent has increased 3 times. Now double the amount I started. There is one person working 2 sites. The halls are full of dust and now my unit is full of dust. No one is cleaning… The garage and elevator is filthy dirty. Doors often get stuck open and many times elevator not working… Where is the help? horrible place. Can hardly wait til I find a house and can move out of this filthy place. Have reported them to Better business bureau. .

I used the Public Storage site to rent a unit here - pre-paying. When we got to the facility, the elevator was broken. Other people were moving their stuff out by carrying boxes/furniture up and down stairs. We were told the elevators hadn't been working for days, at a minimum. There was no one from staff on site that we could find - on a Saturday mid-day. Repeated calls to site's phone number went unanswered. We left messages - those were never returned. Online the facility also claims to be climate controlled. We were there mid-November and it was very cold inside the units. I would avoid this place. I ended up renting a unit from another Public Storage facility in St. Paul where they had staff on-site (and had working facilities, working heat, and answered phone calls).

The service went way down when Public storage took over. And prices way up. Good luck finding a cart to move your stuff. Used to be at least 5 carts, now lucky to find one, while it is still not usually busy so that is not a reason. Still clean and lots of cameras at least.

No problems, good and safe space. Randy is personable and nice

Nice storage facility. Great staff. Horrible price hike.

Very nice and clean.

Friendly property manager, absolutely exquisite cleanliness, and easy access. (I love watching the car shutter roll up)

Nate went above and beyond to help me with a tricky reservation. Emailed reservation stated one price but the system in the store showed something else. He work diligently to help me get my quoted price. Way to go Nate!

Great storage facility. Nate who works there is awesome and really helpful. Unit is indoor with security and a parking bay so you don’t get rained on.

After trying multiple public storage locations. I’ve been verbally attacked by the other Eagan locations property manager, and got stuck in the elevator at a Saint Paul location.This one is by far the best. Best conditions of lockers and staff. Best unloading area, best all around. I lost my keys, and the desk man( I believe the property manager) was so patient and so kind about going above and beyond to help me get back into my locker, AFTER HOURS. If I could give 100 stars I would.

This is a great place to store your belongings and Nate is awesome at helping you with anything you need

Nate was so helpful and personable during check in!

Nate was speedy and awesome!

Torri was bright, shining with good energy and gladly showed me a couple of units. Location, security, cleanliness meets my needs!

The staff here are always so friendly and helpful! Tori was extremely helpful in assisting me with my move out yesterday. Clean and efficient facility.

Just started my rental storage space a couple days ago. So far. Easy to upload and use carts to get my stuff to my locker easily. Climate controlled is a must for me. Meets my requirements

They were bought out the company and doubled their prices

Tori is amazing! She's very informative and understanding. I love coming here.

One of the best places I deliver to and that's because of Tori! Super cool and very helpful individual. Thanks for all your help when I come visit!

Had a great experience moving into the unit I rented, Tori was great help with questions, and the facility was very clean and organized.

Tori was extremely helpful and went out of her way to assist me get the best storage unit that meets my needs.

Tori was amazing to work with at this location. After talking to the reservations line, I was called back within 3 mins. In fact, Tori called back so fast, I missed the call. Well maintained and easy access to the facility

Tori was wonderful in getting me to accept the safety and comfort of a storage unit at public storage.

I needed storage for just a couple months and getting setup with the app was easy. Location was only half mile from my house. Access was through parking bays using key code, so it was very secure and clean. Building has carts to move stuff. Used the app on my phone to open the bay doors to gain access to building. Tori helped me get setup and also closed it out when I was done. Hassle free. She was very helpful!

Update: Since Public Storage took over the rules have changed but have not necessarily been updated or posted on site. Then they call you to tell you that you have broken a rule and have implemented a 3 strikes policy. They also have raised the monthly rent on a 7x10 from $119 to $153 per month. Very disappointed with the changes. Original review: Rebecca was easy to work with and provided so much information for us on the phone. Then when we got there we were pleased to find a covered loading bay with door to protect from the elements. All around it has been a great experience.

Excellent customer service from Torie at Eagan Courthouse Lane location.

My own personal lock was not on right and Tori spotted it and notified me right away. As I was out of town for a few days, Tori and her manager made sure my unit was secured till I got back. Thanks for the excellent customer service guys!

This used to be Beyond Self Storage which had 24 hour access. How disappointing that Public Storage took over. One big fail for this location is that the bathrooms are locked once mgmt leaves for the night. Absolutely not ok.

The 4.6 rating is based off of what Beyond Storage earned, not Public Storage. Don't trust the high rating of this location. When this was Beyond Storage it was a great place! Now that Public Storage has taken over, the facility is not as clean or well maintained. The Public Storage office staff is not as friendly or helpful as when Beyond Storage owned it. I was told by the staff of Public Storage that the rates would not go up, LIARS. Within a few months that raised the price by $17/mo. They have also taken away some of the nicer options that Beyond Storage had. Public Storage is nothing but a money hungry company. Their statements of being trusted since 1972 are just a marketing gimmick. Avoid Public Storage at all costs.

Wife and I are thinking about moving to the area, so we wanted to find storage for the interim. Tori was very helpful, showed us a number of units and gave good information. Super helpful!

SECOND REVIEW: Since I wrote my first review, the facility has been purchased by Public Storage. Despite my initial misgivings (see below), I moved basically my entire life into that storage unit while I'm living out of state for a couple years. I've been paying $92/month for a 10x10 inside unit on the first floor. PS had some auto pay problems recently that forced me to log into my account. I noticed my rent was now $112/month. I assumed this was an erroneous late fee and contacted their support. Nope - it's just a rent increase. I searched my inbox, and could find no correspondence about this. It just suddenly appeared. I was then told it was to bring my rent "closer to market rent" and if I had rented the unit today, i would be paying $132/month. But when I look on their website, I see a 10x9 on the first floor for $87/month. I see a 10x10 with elevator access for $75/month. So forgive me for doubting that the market rate has truly risen $40/month in the past 8 months. Their solution? Go somewhere else if you don't like it. FIRST REVIEW (edited for character count): #1 - As far as I can tell, they only have two loading bays. Furthermore, you can't see if someone is already in a bay until you open the gate. So either you get lucky and open the gate to find an empty bay, or you open it to find someone already there. Now you have 2 choices: You can pull in behind them - effectively blocking them in. Or back out and try the other bay. If there are already two cars there, then your choices are A) block someone in and risk an unpleasant encounter if you take longer than they'd like, or B) pull aside and sit in your car until they leave. Lovely. #2 - They have some practices that seem designed to squeeze you for money. The first one I noticed is that they REQUIRE insurance. This is not terrible in and of itself. What IS terrible is they don't emphasize this beforehand, thereby allowing you to see if you can get it covered through your own insurance. Now, to be fair, I went back and looked through the emails they sent me. One mentioned "confirm insurance" as a "next step." But I am 100% certain they don't bring this up when talking to you. #3 - Want to use your own lock? It better be Beyond approved! Or else you will be charged a monthly fee. Once again, they will "conveniently" sell you a lock when you get there. #4 - Finally, and what prompted me to write this review, is their online billing sucks. When I signed up, I asked if they allowed automatic payments. I was told yes. Awesome. I create my online account - no auto payment option to be seen. Weird. When I signed my lease, I paid upfront for September. On September 17th, I get an email telling me my October bill is ready to be paid online. Cool. Go to their online portal - it shows I owe $0. I figure it was something weird with the first month and shrug it off. Then on September 29 I come back to the portal to check - still says I owe $0, so I can't pay anything. I figure I misunderstood and they have you pay your previous month. Then today, October 6, I get an email telling me that my payment is late. Sure enough, I check the portal and there's my past due amount.... plus a $20 late fee. To avoid this happening again, I went ahead and paid several months ahead. I will also now be setting a calendar reminder to make sure I sign in on the FIRST of the month - no sooner, no later. Or else they'll keep charging ridiculous late fees. Oh, and they make sure to mention in the lease that they have no obligation to send you monthly bills. So I guess just cross your fingers and hope their portal is working or set yourself a bunch of reminders. There's no one thing that's blatantly egregious, but when you put it all together, it's just....kind of gross and icky.

Tori was very kind and helpful during my rental. Overall pleasant experience!

We rented storage unit at Public Storage when we first moved to Minnesota and before we had bought a house. Accessing the facility was pretty convenient and they did take “okay” COVID precautions. By no means did they enforce them though. The facility was clean and heated. However, there was an “air freshener” scent left on our items that were had stored there. I get it. People are smelly. But, I would have preferred not to have to air out my items just to get rid of the stench. Overall, we were satisfied with the storage location. It was convenient, a moving truck can pull in pretty easily (semi-sized pull into the drive only - the garage is nowhere near big enough for that.

Great service property clean Linda is friendly

Reed was great!! He showed me several units because I was not sure which size would be the best fit for my situation. He also thoroughly explained all the details about renting a unit. I was very happy to see that the location was very clean and well-maintained! He did all of this patiently and with an amazing attitude! I was very impressed. Thanks so much Reed!

This location is clean and very secure the staff go out of their way to make you feel comfortable. Thank you.

Well I must have missed the memo when Beyond Self Storage got bought out but when I went tonight to my unit everything seemed pretty much the same lol. Have always enjoyed doing business with Beyond so safe to so far so good 👍

Rebecca & Svetlana are equally knowledgeable & FRIENDLY. They are the BEST in the business. Facility is so clean & secure. Nowhere will you find a better storage facility.

I didn't know how clean and organized the Eagan storage was until I went to different storage with a friend. Thanks for keeping it clean, the hallways, the carts,& bathrooms. Just feels and looks clean, your a step above other storage places.

This month we move out of our three remaining Beyond Storage units into our own warehouse in Minneapolis- Our entire experience at Beyond Storage was handled by managers Tom and Rebecca. Through being surrounded by such positive energy everyday day in day out we were able to grow from not one, not two, not even three at one point we had 4 units going with them and we were PROFITING !! Beyond offers offices clean facilities cameras drive ups and handles every manner in an exquisite manner of business. Tom and Rebecca are Both nothing short of a modern day Muse - They inspired us to grow big! I can’t stress how valuable this space is to any small business - I would love to see a community ship and print station in the future to adapt to e-commerce - because your team at beyond well you absolutely have all the pieces for us who focused on Amazon and eBay selling!

Use BYS for 2 months, could not be more delighted, clean, easy access, no weather to deal with, 3 large bays for loading and unloading, staff: Tom and Rebecca were very helpful, friendly, and easy to deal with. On the last day of our rental, we had a major problem moving a very heavy item, Tom said the next renter would not be in to the unit until 11:00 the next day, without triggering a full month rental, he said if you can get it out by 11:00 no problem. NICE!!!! Five stars for location, facilities, staff, and customer service.

I have nothing but high reviews about this facility and its employees. It is convenient, spotless, and affordable. The employees are friendly and helpful.

Tom @ Beyond Storage in Eagan Mn Has given me a incredibly secure feeling. His storage company in Eagan has the the best security I've come across in this locale the staff involved have only the best in mind. And are a welcome discovery for this customer. Thanks Tom. It is a a great experience to have known. JLK.

Ever since my initial phone call, to the present time, my experience with the staff at this Eagan location has always been pleasant. This place is always super clean, and the air smells fresh. I was not only convinced to use this building because of the location, but also because they cared about what was important to me and my belongings. After using outside lockers for years.....this is the only way to go. To have your belongings safe in a heat and humidity controlled environment, staffed by friendly outgoing people.

I heartily recommend BSS in Eagan. Tom and Rebecca were very helpful all along the way. They helped me get the best deal. Arranged my multiple storerooms to be next to or cose to each other. They were always and friendly during my stay and closed out my account promptly when I vacated. Building and units are clean and well-maintained.

Great facility. Very clean. Very nice staff.

great storage facility. clean and we'll maintained, easy access and very secure. although, I don't agree with there 1 day is the same as 30 policy which means if you plan on vacating your unit, be sure you're out by the last day of the month because if you aren't, and you vacate one of 1st, they will charge you for a full month. just a friendly fyi for you.

Super friendly, extremely clean and smell good too. Staff is A+++++

Great Service

Building is kept super clean! Service is always friendly. Tom and Rebecca are very helpful and knowledgeable. I highly recommend this storage facility.

We store our choir music and props in a unit, we also use their meeting room monthly. Great company!

Friendly staff. Very clean and secure. Super easy access. Great hours.

Freddy Krueger's mean and they took LeeAnn away

Clean facility, safe, prices awesome. Love it

Beyond amazing. Friendly staff. Easy account set up. Clean facility. I can't be happier.

Upper management can be better sad

Facility and people are second to none. The Beyond Self Storage facility is always clean and is so efficiently designed that we found that having a third floor unit only added minutes to our move.

Great place, friendly staff & reasonable prices! Glad we found Beyond storage

This place is amazing. We're storing most of our stuff while buying our first home. The entire facility is really clean, and completely indoors, so temperature controlled. They have a large bay so you can unload a vehicle or large moving truck inside. There are several different price options based not only on the size of the unit but also where in the building it is. Staff is really friendly. They also sell moving supplies like boxes, mattress bags, and locks.

Great customer service! The facility is brand new, clean, and has pleasantly smelling elevators. All paperwork can be done online. They have dollies and carts you can use to move the stuff you just can't part with. I got a 10x10, but realized that was not going to be enough space. They transferred me to another unit and still honored the internet special.

Had great help right from the beginning. Very Clean facility and very convenient location and access.

The staff are very friendly and more than willing to help you out. They have unita from 10x5 to 10x30 and possibly even bigger!

I usually don't write reviews but I was very happy with the service here and the value was much higher than the other storages facilities that I looked at. I highly recommend them.

Excellent explanation of options and pricing.

The staff is great they will accommodate your needs 😀😀

Where is Beyond Self Storage at Eagan located?

The staff here is wonderful. Extremely thorough, helpful, and accommodating. I would recommend Beyond Self Storage to anyone looking for an affordable, clean, and secure storage space!

What are your gate access hours?

What size storage unit do I need?

Do I need a climate controlled storage unit?

Do you sell moving supplies?

What is a climate controlled storage unit?

Probably the best self-storage available in Eagan. Immaculately kept. Every unit is temperature controlled.

Affordable-fair, available, prompt, & professional.

By far the best storage facility I've ever used! Lanae is very personable, thoughtful and caring she truly wants the best for you. Anytime I have storage needs I call Lanae!! Your the best Lanae ! Thank you for being such a great person!