Public Storage Self-Storage Units at 1001 Neptune Blvd, Neptune, NJ

Samantha was awesome getting me set up with a rental!

Great service, lovely women.

Sam was able to figure out what we needed in no time. She has been a pleasure to work with. The process was quick and easy

Sam has been nothing short of amazing to us during our time here. She is the most knowledgeable property manager we have met. I would recommend this facility to anyone i know

We are paying over $300 a month to store our belongings and furniture in a climate controlled unit on the 1st floor. Everything is covered in black mold and ruined from moisture damage due to improper climate control. We’ve tried calling the regional manager multiple times and have either never heard back or received a response that there is nothing much they can do. We were also told that the storage unit insurance we pay for will “not cover much”. We can’t get out of this storage unit fast enough. Do NOT use this storage facility unless you want to pay a premium price for your items to be ruined by mold.

To whom it may concern Sam and Dawn has given me exceptional service. They were very professional very courteous you elevator You didn’t work, but we got through that but overall, I had a great experience and I will recommend this to some of my friends who are looking for storage in the near future

I want to give a shout out first and foremost to the property manager (Samantha) for being helpful in answering all our questions in a very informed and patient manner. My wife and I first moved into this Public Storage facility back in November 2023 (10x15, 1st floor, indoor, climate-controlled unit). We eventually downsized to a 10x10, 1st floor, indoor, climate-controlled unit. I can't emphasize enough the importance of having a facility that is climate-controlled. I've come to learn that the facility is set to 80F for AC and 50F for heat, according to a facility representative I spoke with in the chat feature. The rep also mentioned that that is "a standard temperature set by corporate." Unfortunately, I had several items that fell victim to humidity damage such as our dining set, book shelves, shoe rack, nightstands, shoes, clothes, coffee maker, toaster oven, books, paperwork... generally the surfaces of many of our items in storage. I had to give some of them a deep clean, but others I had to toss out. Not only was this humidity issue a detriment to the integrity of the items stored, but it is also more importantly a detriment to human health. Mold is a serious respiratory matter that should be rectified from a facility-wide standpoint. I reported this to the Samantha who was responsive to and validated my concerns. She mentioned to properly store items if I didn't already (i.e., put items in rigid plastic containers, to also use moisture absorbers, and to wrap furniture accordingly). In response, I emptied out contents of our cardboard moving boxes (as we had several) and put them in rigid plastic containers. I also took items back home in fear of them getting destroyed by mold. Samantha also mentioned that fans/dehumidifiers would be installed. And they were installed within days. We were happy about that. Still, humid conditions continued to persist and so did the mold issue. That was the primary reason as to why we had to move out of the facility. We trusted Public Storage to hold our belongings safely during our transition phase, and we were let down. I hope there is a long term solution to the humidity/mold issue. I hope Corporate underscores the importance of this message and takes action promptly. I'm sure I'm not the only one who has voiced this concern.

Sam and Sam were very helpful in renting a storage unit. They showed us multiple size to be sure it would fit our needs. It was an easy process.

The storage facility is clean and the staff seem nice. No issue there. However, I just had my rent raised over 33% in less than a year as a new customer. This outrageous price hike is a perfect example of a business who doesn't appreciate their customers. I understand that prices need to rise over time slightly. But 33%+ in less than a year is a gross abuse of corporate greed.

The customer service is unmatched!! I was really nervous about the whole process but I received a phone call almost immediately after booking my move in date… and I ended up moving in that same day! It was such an easy process and the lady on the phone (I think her name was Sam) made me feel so much better about the whole process. The place was spotless and clean as well I couldn’t have asked for a better experience!! Thanks again girl!!!

CJ is a total professional You’re lucky to have him

Sam was a really nice lady and she helped me with everything I needed !

I’ve been a customer for over three years and Samantha is one of the best managers I’ve met. She is so knowledgeable and friendly. Such an asset to the company

Moving is one of the most stressful events and Sam made us feel better about having to get storage. We have never done this before but she was able to answer all of our questions and made the move in process quick and easy. We are happy with our decision to store here. Come see Sam for your storage needs 👍🏻 We wanted to add to our review because Sam has been wonderful in the month that we have been here. She works hard and is extremely pleasant. The property is so clean and in exceptional condition

Very Helpful and made it really easy to get a storage unit.🙏🏽 Just wanted to say how easy Grey made it at the location to pay my bill for a few more months. 👍🏽

Grey was so extraordinarily helpful. There are many reasons people need storage; divorce, death, change in circumstances. He remembers that and treats everyone with respect and genuine empathy. He explained all the policies and costs clearly. He patiently answered all my questions. Thank you Grey! (AB)

Samantha was so nice and good explaining everything including the app that’s it’s good thanks

Great experience with Sam she is always helpful and working hard. Well run facility and she makes the process simple. The facility is always kept clean, Sam is constantly doing work around the buildings. Great job!!!!!!

Sam,was a big help to me and I appreciate the time Sam and her co-worker helped me,they are very dedicated and hard working, they deserve a raise.

Samantha was very friendly, and the place was a well organized storage unit. Highly recommended !

Property Manager Samantha gave us fantastic customer service today. Professional, friendly, and very thorough. We recommend you go and see her if you need any storage in the area.

Samantha was efficient, quick responsive and polite and I enjoyed my visit

Samantha is very knowledgeable and made the rental process easy

My experience at public storage in Neptune stays amazing! Samantha is so helpful but she also goes beyond to make my visit enjoyable. A very clean and safe facility. I highly recommend.

Don't trust this bussinness my belonings, were sold before the deadline for payment, and everytime people went en person to pay The attendant wasn't there, we have to wait for her to come. Personaly people who owns this bussinnes are dishonest, I will never use Their services, the reazon I rented an unit with them, because it was the only place with vacant unit. This company is very abusive they sold my stuff, now they said I still I owned money. I send my complaint to consumers affairs.

The employer Samantha at this place I very nice helper , and she explained me all I need ✌️✌️

Samantha was great and extremely helpful!

Samantha made the moving in process smooth. 10/10

Sam provided amazing customer service made the process a breeze

I just want to commend Dave at your Neptune New Jersey facility for his professional and customer-centric service to me today. He is always pleasant and willing to help find the best unit for youI He represents your company in the best way possible - caring about your customer!

Great

I stopped in for information on storage units and how it works. Samantha was great! Very knowledgeable & friendly.

The property is clean & secure. Ben was professional and knowledgeable about the units and got me set up seamlessly. Having the app to access the gate is a bonus!

I’ve been renting here for some time and have to say Samantha the property manager is amazing. I don’t usually make reviews but needed to for her. She keeps the property immaculate and does her lock checks everyday making sure everyone’s items are safe and secure. I’ve seen her out on the property a few times and she’s nothing but kind and attentive. I ended up forgetting to lock my unit one day and she had called me the same day to inform me it was not secure and that she placed a lock on it for the time being until I could come to the property so she could remove it and I could place my lock on it. She’s always doing her best keeping the property clean even when customers just dump their belongings all over the place when they shouldn’t. When I stop in to say hi she always has a smile on her face and she is just so pleasant. Neptune isn’t a great area so I was extremely nervous with storing my belongings in a storage unit around the area. After going to numerous places I felt so comfortable at Public Storage. I’m happy to be a customer and I’m happy to know that Sam is always around to make sure my items are safe. Please don’t let someone’s false and bitter review steer you from this facility. They actually have an employee that cares about the property along with the customers

Sams the best, no one can top her professionalism and kindness i would give ten stars if possible. She’s an absolute asset to this district and company. Never had an issue with her.

By far the worst worst place ever they got the assistant manager living on top of the storage so I wanted to make sure all my items was safe SO I PARKED ACROSS THE STREET AR SHOP RIGHT TO WATCH and the assistant manager comes down at night when the gates lock to check everybody’s unit and going through peoples stuff SMH She is beyond dirty she do not keep her area clean her cars are always blocking the bathroom entrance or the drive entrance In the bathrooms or never ever clean or got toilet paper in it nobody is ever in the office you have to ring a bell and she comes down from her house JUST NASTY And make sure you always make your payments on time and read your contract if you don’t make a payment and you’re late in seven days they lock you out of your unit after I caught her on video going through people unit I reported her to the district manager and then they locked me out of my unit so make sure you get your own lock do not buy there lock…. Everything she owns is from somebody storage unit YOU STUFF IS NOT SAFE ….. In a AVTIVE CASE WITH THEM NOW

Our first floor storage unit is completely filled with mold. Several of our belongings are now ruined and they refuse to turn the AC down from 80 degrees in this summer heat. I do not recommend this facility AT ALL AVOID AT ALL COST

CJ and Samantha were absolutely amazing, extremely professional, and personable. I had to reschedule my reservation several times, and they were very understanding. CJ conducted the walkthrough and helped me set-up my App. I must say it was a seamless process. Thanks CJ and Samantha!

Still evaluating my options, so I decided to stop in. Tina was fantastic helping me understand pricing options and provided me the opportunity to see a couple of units up close and personal. Unclear if I will go this direction, but I definitely appreciated Tina's time and professionalism.

3/4 rent increases in just 2-3 years, all during covid hard times and even during the nationwide shutdown. My unit price almost doubled since i first moved in!! Elevator is broken 30% of the time After a complaint to corporate they discounted my rent a tiny bit, which helps..but no rent increase should ever be a whopping $50 in shot!! Rent increases on storage units are usually like $10-20. 50nis insane! And it's NEVER clean anymore. Now even inaide my unit is getting dirty from all the debris and dirtyness from the halls getting blpwn under and tracked into my unit by my feet or passing wind. It always has a rotten stale basement smell. I asked about this once snd was told they rotate cleaning floors. There are literally only 3 floors, and 1 building. If you sweep and mop just 3 floors onve a day, that's pretty sad. I only chose this place, because it was great years ago in the early 2000s when i had a unit there. It's clearly owned or run by completely different people from before. The quality went way down. Even the "relief" employee that doesn't regularly work that location, was shocked to hear some of the problems i was having. She was who actually wrote a complaint on my behalf, which resulted in a slight rent decrease thank goodness. I even had no hallway sensor light and was left in the scary dark at night, as a woman, for over a YEAR before they finally fixed the light that i reported to them as broken over a year ago prior. If you must use Public Storage, i HIGHLY recommend ANY other location but this one in NeptuneTwp. .

I stopped in to inquire about prices and Tina was extremely knowledgeable. She is super polite and helpful!

I came in today to make a payment, and the two that were there, Tina and CJ, were amazing!

Samantha is so helpful. She made sure that everything was clean and accounted for, making my experience very nice. I recommend this Storage place for anyone who needs a unit.

I remember losing my wallet, and this girl Samantha that works there paid for my stroage unit until I found it. Great people, clean spot, and some parts have temp controlled areas which is convenient.

Samantha was excellent !!

Planning a move to the area and spoke with Tina. She was patient with my questions and kind even though I wasn’t ready to secure a unit yet. I really appreciated the help!

CJ was very kind , welcoming and helpful! Very easy process

Sam and CJ were a pleasure to check in with! Wonderful staff!!

Great!! Samantha and CJ were gave me a tour and help me set up my phone! Thank You

Tina was right on point on every question I had asked her we need more property manager like her public storage need to make Tina head honcho

Tina was very helpful to me ! Being out of state she answered all of my questions and concerns . Thank you Tina

Sam was very helpful and informative

Its was a pleasure meeting Sam and Tina a public storage! I appreciate the costumer service!!

Samantha is great!

I purchased moving supplies just because it was close ....there were bugs mostly ants rolled into the bubble wrap. Disgusting.

Very friendly and helpful at the desk!

I don't know where all of these ratings came from, but my experience was a complete disaster! No one is ever in the office, incorrect information is put in their system and the customer has to suffer to get it corrected when it's the office fault. All you have to do is read and verify the driver's license number and make sure it matches what you are putting in the system. Phone etiquette?? None. This office needs to have a class on customer service. I checked out of storage and had the confirmation and stopped auto pay. They tried to bill me the following month. After disputing, I guess they realized they made the mistake and finally corrected it. smh

Corrine was so pleasant amazing worker always kept a smile she was able to help me find a great space 😊 Corrine is the best keep up the good spirit

The facility has recently been renovated and Corinne, the manager was an absolute joy to work with. We had a few last minute changes and they were handled quickly and most important, pleasantly. Highly recommend.

corinne was helpful with getting us three units today

Corinne was very helpful in assisting us with getting a storage unit and providing answers to our questions. In the mist of signing us up for a storage unit the fire department, ambulance and cops showed up due to someone stuck in the elevator. Corrine handled the whole situation professionally. I personally feel there should be two employees there in case of situations like this. But again she handled everything very well. Kudos to her. Hopefully her boss will acknowledge what & how she handled this situation which apparently isn’t the first time but had occurred numerous times before. Anyway I hope she gets a raise and some needed time off.

Must be one of the worst unit spots around. Smells like mold and mothballs, the elevator hasn’t worked in 3+ months, the doors have been broken for a week so just anyone can walk in, there are no carts, they don’t even cover the BARE minimum and now they raised the rates by like 20%. Insane. Leaving this month

Eunice is Awesome!

Eunice was excellent in helping helping me open a storage unit Her customer services are thorough and very friendly

Eunice is always helpful and gives great customer service

Eugene was amazing , so easy to talk to and helpful. Glad I rent my space with her

Great and always accommodating service when needed, especially Corrine & of course Eunice.... had storage there since 2014... always worked, communicated & followed through with me.

Eunice is very polite and knowledgeable at her job. The place is great and love how they are upgrading the place

Great customer service from Eunice every time i see her

Have a long time customer at this location and Eunice is very helpful all the time

Great experience with public storage thank you to Eunice

Corinne was very helpful with moving in and showing the unit

Property manager (Eunice I think, maybe Connie) was ABOVE AND BEYOND helpful and accommodating when I asked to switch to a climate controlled unit from the outdoor one today. She couldn’t have been more helpful than she was… GREAT customer service. I highly recommend this storage facility! Top Notch!

Eunice and Charlie is the nicest people ever.

I could not have asked for a better experience. Eunice, the property manager, bent over backwards for us. We had to move in after the snow storm, so the facility had not been plowed. Eunice stayed on calls all morning to get the plows to come so that I could move in. We also had to transfer from another facility in a neighboring town, because of the snow, and Eunice was on top of getting our refund issued. And to make the experience even better, I did not have to call Eunice to follow up. She called me every step of the way to let me know the status of my refund, and even to let me know the status of the snow plows. Best customer service possible!

Eunice saved my life in a nor’easter. I’ve never experienced such a customer advocate in any company I’ve ever used. I’m so glad that we’re using storage at this exact property so we can interact with Eunice. Thank you SO much!

Eunice was amazing and professional, went a live and beyond to accommodate me. Also very knowledgeable she is the best , I’d recommend this storage place to everyone

Eunice was very helpful ,polite and helped me during a difficult time that I was facing! I would recommend public storage to friends and family due to the service I was provided!

I was in a desperate situation I went to plubic storage in Neptune and Unice was super helpful she make sure that I understand everything and she make me feel very comfortable and she also help me find someone to help me move