Public Storage Self-Storage Units at 55 Harker Ave, Berlin, NJ

It’s 2:30pm on a Friday and nobody is in the Rental Office to give me my storage unit key. Called several times a nothing

This place really helped me when I was in a bind. Friendly staff really made the experience fantastic.

Fantastic experience, I found Leah attentive and anticipating our needs in a kind and comforting way. I would absolutely recommend this specific location for your next move. Anonymous, Retired Air Traffic, Entrepreneur

This facility is amazing! When we moved my grandmother up here a few years ago, she needed 4 units and as we needed to minimize her belongings and then get a few units of our own, the manager, Leah was absolutely fantastic!! The location is clean and well kept and the customer service is great.

It was a pleasure! Thanks to Dexter, he was extremely polite and helpful. I had never rented a storage before but the process was seamless. My good buddy and I were surprised on how well maintained this place was. Cart availability was a slight problem. It was very busy but we made it work. Thanks public storage

Theodosia provided us with the greatest customer service ever. They were patient and kind and took the time to answer all of our questions. They were extremely knowledgeable. I highly recommend this location!

The people that work here are amazing and go above and beyond their normal work load to accommodate you. One employee in particular, Dexter, noticed I was alone after assisting me in upgrading my unit. He was done for the day but stayed after his shift was over to make sure I was safe and felt comfortable. He assisted me while I moved my stuff from one storage unit to another even though he didn’t have to. I am forever grateful for his generosity because there aren’t many people who would have done that. It’s people like Dexter who make one storage facility better than the rest and because of him I will recommend this facility to everyone I know.

The facility and rental unit are clean and easy to access. Theodosia was incredibly helpful in getting my accounts and unit setup and working out the best deal for me.

Nice place, clean inside, Theodosia was very helpful and knowledgeable!! thanks again

Theodosia is extremely helpful and an asset to the business

I’ve had great customer service with Theodosia with my monthly payments & giving promotions updates and advice. It’s a pleasure working with her as a professional & warm personality each time I visit Public Storage of Berlin

Dexter was extremely helpful with the set up of my first storage unit.

This location is amazingly helpful. Theodosia was the most helpful person along with Dexter. They made my storage needs very easy!!

Theodosia was excellent! Very helpful and very knowledgeable! Highly recommend!

The Harker Ave location is clean and well lit - you feel safe here. Theodosia is extremely helpful - showed me how to access my unit, use the lock and answered all my questions. Highly recommend this location!

Theodosia was exceptionally helpful with your process & resolved all of our concerns!!!! ☆☆☆☆☆☆☆

It's a clean and safe place to store things. The personnel is very helpful. The gate app doesn't always work. It's a huge hassle to move everything into a new unit every time the rent increases, which is every 6 months. I wish I didn't need a unit, but here I am.

Speaking specifically about 55 Harker Ave, since this is the 1st time in life I've ever rented a storage unit...this place set the bar high. Friendly and helpful staff, clean facility, easy process to rent unit, and let's not forget about the online rate specials. None of the other Public Storage in my area could think about matching or beating the deal I got, not even mentioning other storage brands who's rates are through the roof. It's not the closest location to my home, but close enough where I don't mind the 15 minute drive. 10 out of 10 recommend 55 Harker Ave Berlin NJ location!!

I was a Public Storage in Berlin again today. I am new to this unit. I was very very satisfied, Theodosia is unbelievably off the charts as usual. We need more people like them in this world.

Theodosia helped me today. Such a wonderful person. He was professional and kind. What a good experience.

Great experience with the help from Theodosia. Patient and very helpful answering all of my questions and made me feel good about doing business at this location.

Theodosia provided a wonderful experience at a storage facility, saved a lot of money thanks to them and was very personable, what more can I say about an interaction at public storage, lol Theodosia is just an awesome individual

Everyone has been pretty helpful here, they need it staffed more often, but been good otherwise, Theodosia has been helpful

Theo was cool and very helpful with move in reservations. My wife loves Leah also. Good luck Leah and we hope you have a healthy baby!

Theodosia helped me in so many ways! Very nice person! Went above and beyond for me! definitely deserves a raise! Thank you so much Theodosia!❤️

Public storage is by far the best storage unit around here because all the other ones are crap. 55 Harker in Berlin, NJ is very clean inside the office and clean units outside as well. I was in there today to rent a big unit and was greatly assisted by Theodosia! Very knowledgeable & helpful, was also very kind to us and a great help! I was able to rent a 10 X 20 unit located outside on the side of the building. Gate codes and locks are great and easy to use. This place cares about their customers and their experience for sure! I'm more at ease knowing that there is cameras everywhere and that my belongings are secure. I highly recommend you try Public Storage!! I would give it 10 out of 10 if I could!!

Awesome job very helpful Theodosia & Arron would recommend for friends that need storage

Theodosia

Leah has the best customer service ever !!!

The indoor garage was fine, however, I am disappointed that my rent increased dramatically after I moved in. 4 increases over 4 years brought my total monthly cost from $172.00/mo. to $325.00/mo. It forced me to end this rental. I also wish they would install adequate lighting in the units. There is one light bulb in the front of the unit to illuminate a 32 1/2 x 10' garage. It needs overhead fluorescent lighting in the front and back of the garage. The employees are very nice and help when they can.

I worked with Leah today and she was amazing. So friendly, polite and knowledgeable. She made the whole experience of renting a space so easy and enjoyable. Make sure to work with Leah!

Great staff! Dexter and Leah were very helpful and made the process smooth and painless.

Theodosia & Aaron Were wondering very and very helpful! Great customer service!👍🏾👍🏾

Theodosia and Aaron were super helpful!!

Theodosia was amazing. Helped me find a perfect unit. They were very knowledgeable and friendly and kind. An asset to any business.

Leah is amazing and knowledgeable she helped me with all questions !

Excellent service and staff was very courteous.

Camrin and Leah helped me with all my storage needs! Fantastic !

Kaya was friendly and helpful and made sure we were able to use the lock and were satisfied with the unit we reserved online. The office and unit areas were/are clean. The climate controlled units indoors were a good temp and I feel confident leaving my belongings there.

Very efficient, plus they have loading carts and an elevator. Only thing is, it's a bit pricey, but you get what you pay for. I recommend them.

Karoline was very helpful and friendly. She addressed all of my concerns and needs. Thank you.

the best staff I've ever met

Leah was absolutely amazing and made a very chaotic and hard move so much easier. The property is clean, safe and welcoming. I cannot say enough about the personal service I received. Thank you!!!!

Leah was kind and helpful. Made sure I knew everything I need before a purchase! 10/10 service

The staff is extremely friendly and helpful. They made my move in run smoothly. An indoor climate controlled unit is a must.

I had a great experience thanks tanira

Very talented crew in the stored

the property was really nice and the staff Tanira And Leah was helpful for any questions i had

Great rates, and the place is spotless. Ask for Melanie, she was so helpful and polite .

I recently visited several storage centers for my upcoming move. I have been greeted with professionalism by all the staff I had the opportunity to interact with. Each location was spotless and I even pulled up to see 2 employees cleaning and I'm confident my belongings will be safe.

I hated this place dont move your stuff there when i moved my things they tried to say i still owed them and i move out on the 28-29 of the month

Very nice location with a friendly staff. I would highly recommend this place to others.

Great experience!!!!!! Tracy helped me out a lot! Highly recommend!

Rates consistently rise. Bathrooms locked even though staff is present. Staff is friendly however . Company and their constant rate hikes ruin it for me.. Go elsewhere!

Decent spot. Office is never open, even during the week sometimes. Bathrooms are also locked even when staff is on the property.

Great location !!!!

Leah made my experience so much easier. Highly recommend

Clean building and great customer service

The only thing I didn't like was the price changed in five months after I rented the space. I was paying 150.00 when I signed up for a space and then 5 months later it went up to 203.73, that I was very upset with. I wasn't told this at the time of renting the space.

I was helped by Melanie I'm very happy and satisfied with the service

Great place to save your belongings

Tracy What is the nicest person and make sure we were taken care of showed us around and took us to Our unit that we purchased instead if we have any questions don’t hesitate to call thank you very much John

Evan was very nice and helpful. Efficient. Knowledgeable! Great experience! Thank you

Leah was helpful and made the whole experience painless!

Rental was quick and easy and Leah was kind enough to personally show me to my unit. Very pleasant experience

Still a clean and secure place to store your stuff.

We are moving from a larger unit to a smaller one..we were accommodated very easily..thanks

Melanie is great at her job, 5 star service from a 5 star employee!

5 stars for Melanie

5 stars for Melanie

Melanie was so friendly and informative.

5 stars for Melanie

Clean. Climate controlled. I loved that the entire rental process can be done online so I don't have to go to the front desk. In person rental is also available. Use bluebtooth or pin to enter and exit.

Great staff. Locks cylinders are hard to use. A bit pricey.

Dmitri was pleasant when I came in to inquire about boxes. He was so helpful and the office is very clean and organized. I will be back when I need to buy some boxes😊

The front elevator has been out of order for over a week. Signage refers to the back lobby elevator - You need to enter your entry code on the side gate and drive around to the side entrance. You need to enter your code again to leave thru the front gate.

The customer service at this location is phenomenal.With this being mentioned, I had the pleasure of being assisted by Melanie. She was extremely patient, informative and very professional. She assisted me in terms of making my moving transition run very smoothly and stress free. She is a true asset to the company and I will continue to network about my customer service experience with her.

I wanted to give Melanie a 5star review she went above and beyond to make my day brighter

just saw this draft that I wrote and meant to post last year! It was sitting here when I went to write and post a new commendation. So here goes, something I meant to post in July 2021 with highest commendation for Brittany, Alicia, and Regina, and below it a new commendation for Kaitlyn .... ,This facility is fabulous for so many reasons, chief among them the employees. Brittany is incredibly and proactively helpful, even calling me to follow up on my request to ensure that I was getting the service I needed! She is professional, knowledgeable, helpful, cheerful, upbeat, kind, and an absolute joy to work with. Alicia too was so eager to help when I called and she answered. Alicia's deep knowledge of the facility and policies enabled her to address my questions fully, and she used her knowledge to go beyond the scope of my question to help me more than I thought possible! Also, I needed paperwork from District Manager Regina and Regina sent me the paperwork that very day. That level of customer service is so rare and so valuable. The facility is clean, well-maintained, well-lit, secure, and easy to navigate. But truly, the staff here make it such a special place ... honestly, it feels like Brittany and her team will go to great lengths to help customers and ensure their satisfaction. I honestly cannot speak sufficiently highly of her and her team! Now, today, I spoke with Kaitlyn about another issue. She too was incredibly knowledgeable, kind, courteous, and proactive, and deserving of the highest commendation. She actually reached out to me proactively, calling me, because I had mistakenly disabled my auto pay when changing credit cards. She wanted to ensure I knew this occurred so that I could enable auto pay again and avoid a late fee. Wow. I've never been the beneficiary of such a high level of customer service! I'm so impressed with the Public Storage facility, its employees, its customer service, cleanliness, and high security. Kaitlyn is a professional who truly cares about the well being of her customers and works to maintain the high standards this facility has. I am so grateful to her and to her colleagues.

The worker was very nice and kind

Dmitri was very helpful This was the first time I needed to use storage Very pleasant and patient with a senior

Was very pleased with my experience, Dmitri was very helpful and knowledgeable and assisted me in getting the best unit for my needs.

Came in today looking to get a 10×20 or 10×30. Dmitri helped me so much as they didn't have any at this location but he went above and beyond to find one in turnersville with Nicolesw have setup to have myself rent a 10x20 there. Both went over my expectations to assist with needs.

Dmitri has been extremely helpful anytime I have any issues. Has been very courteous, knowledgeable of ways to assist with any problems I have had and any help that I have needed.

Every time I walk into the Berlin facility I am always warmly greeted by Kaitlyn. She is warm and bubbly and always willing to make sure everything is right with your unit. She goes above and beyond to help out the renters and she knows her stuff.

We worked with Melanie at the Harker Ave. location to get a unit when it seemed like all units everywhere were occupied. I am so glad we did! She is such a kind woman and she was able to get us a unit for a great value! It might be more convenient for some people to handle these things online through a mobile app, and though the platform is user friendly, Melanie’s assistance, excellent communication and kindness gave this rental experience the human touch that is lacking from so many interactions these days. The facility and our unit are both clean and well lit, the elevator is a smooth ride, and the lock is easy to use. Overall, I would highly recommend this company and location.

Staff is awesome. The place is clean. Price here is very reasonable

Kaitlyn was extremely helpful with getting me setup with a new unit and I really appreciated her professional and kind demeanor. The space itself is in excellent condition and is one of the best places I've rented space from. It also has an elevator, which makes for a much easier moving process.