Public Storage Self-Storage Units at 55 Harker Ave, Berlin, NJ
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 68/moSmall 5'x5'
$ 68/mo $ 68Best Price Label
- Climate Controlled
5'x5'Online only price$ 84/moSmall 5'x5'
$ 84/mo $ 84Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 100/moSmall 5'x10'
$ 100/mo $ 100Best Price Label
- Climate Controlled
5'x10'Online only price$ 106/moSmall 5'x10'
$ 106/mo $ 106Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 119/moMedium 10'x10'
$ 119/mo $158Best Price LabelHurry!
- Climate Controlled
10'x15'Online only price$ 143/moLarge 10'x15'
$ 143/mo $191Best Price Label1 unit left!
- Climate Controlled
10'x20'Online only price$ 180/moLarge 10'x20'
$ 180/mo $239Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 188/moLarge 10'x20'
$ 188/mo $250Best Price Label1 unit left!
- Climate Controlled
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Berlin Storage Units in West Berlin
West Berlin storage units located just off Highway 73 and Route 33 are perfect for anyone looking for a cheap way to make some space in an overcrowded abode.
We get that stuff has a way of piling up. Between kids, hobbies, and too good to pass up deals, that once spacious three bedroom house can get a little crowded. We're here to help, with over 750 storage units to give you the edge in the battle against clutter. We have storage units in a variety of sizes, from the 5x5 storage units that are perfect for collectibles and mementos, to larger 10x20 storage units, which can hold up to five rooms of stuff while you're moving or going through a big renovation.
No matter what you need to store, we have storage units that give you both indoor and outdoor access. Keypad access and an onsite manager are present as well. Let our helpful associates guide you to the perfect storage unit for you today.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 311)
Very nice location with a friendly staff. I would highly recommend this place to others.
Great experience!!!!!! Tracy helped me out a lot! Highly recommend!
Rates consistently rise. Bathrooms locked even though staff is present. Staff is friendly however . Company and their constant rate hikes ruin it for me.. Go elsewhere!
Decent spot. Office is never open, even during the week sometimes. Bathrooms are also locked even when staff is on the property.
Clean building and great customer service
Leah made my experience so much easier. Highly recommend
Great location !!!!
Leah has the best customer service ever !!!
The only thing I didn't like was the price changed in five months after I rented the space. I was paying 150.00 when I signed up for a space and then 5 months later it went up to 203.73, that I was very upset with. I wasn't told this at the time of renting the space.
I was helped by Melanie I'm very happy and satisfied with the service
Great place to save your belongings
Tracy What is the nicest person and make sure we were taken care of showed us around and took us to Our unit that we purchased instead if we have any questions don’t hesitate to call thank you very much John
Evan was very nice and helpful. Efficient. Knowledgeable! Great experience! Thank you
Leah was helpful and made the whole experience painless!
Rental was quick and easy and Leah was kind enough to personally show me to my unit. Very pleasant experience
Still a clean and secure place to store your stuff.
We are moving from a larger unit to a smaller one..we were accommodated very easily..thanks
Melanie is great at her job, 5 star service from a 5 star employee!
Melanie was so friendly and informative.
5 stars for Melanie
5 stars for Melanie
5 stars for Melanie
Clean. Climate controlled. I loved that the entire rental process can be done online so I don't have to go to the front desk. In person rental is also available. Use bluebtooth or pin to enter and exit.
Great staff. Locks cylinders are hard to use. A bit pricey.
Dmitri was pleasant when I came in to inquire about boxes. He was so helpful and the office is very clean and organized. I will be back when I need to buy some boxes😊
The front elevator has been out of order for over a week. Signage refers to the back lobby elevator - You need to enter your entry code on the side gate and drive around to the side entrance. You need to enter your code again to leave thru the front gate.
I wanted to give Melanie a 5star review she went above and beyond to make my day brighter
The customer service at this location is phenomenal.With this being mentioned, I had the pleasure of being assisted by Melanie. She was extremely patient, informative and very professional. She assisted me in terms of making my moving transition run very smoothly and stress free. She is a true asset to the company and I will continue to network about my customer service experience with her.
just saw this draft that I wrote and meant to post last year! It was sitting here when I went to write and post a new commendation. So here goes, something I meant to post in July 2021 with highest commendation for Brittany, Alicia, and Regina, and below it a new commendation for Kaitlyn .... ,This facility is fabulous for so many reasons, chief among them the employees. Brittany is incredibly and proactively helpful, even calling me to follow up on my request to ensure that I was getting the service I needed! She is professional, knowledgeable, helpful, cheerful, upbeat, kind, and an absolute joy to work with. Alicia too was so eager to help when I called and she answered. Alicia's deep knowledge of the facility and policies enabled her to address my questions fully, and she used her knowledge to go beyond the scope of my question to help me more than I thought possible! Also, I needed paperwork from District Manager Regina and Regina sent me the paperwork that very day. That level of customer service is so rare and so valuable. The facility is clean, well-maintained, well-lit, secure, and easy to navigate. But truly, the staff here make it such a special place ... honestly, it feels like Brittany and her team will go to great lengths to help customers and ensure their satisfaction. I honestly cannot speak sufficiently highly of her and her team! Now, today, I spoke with Kaitlyn about another issue. She too was incredibly knowledgeable, kind, courteous, and proactive, and deserving of the highest commendation. She actually reached out to me proactively, calling me, because I had mistakenly disabled my auto pay when changing credit cards. She wanted to ensure I knew this occurred so that I could enable auto pay again and avoid a late fee. Wow. I've never been the beneficiary of such a high level of customer service! I'm so impressed with the Public Storage facility, its employees, its customer service, cleanliness, and high security. Kaitlyn is a professional who truly cares about the well being of her customers and works to maintain the high standards this facility has. I am so grateful to her and to her colleagues.
The worker was very nice and kind
Was very pleased with my experience, Dmitri was very helpful and knowledgeable and assisted me in getting the best unit for my needs.
Dmitri was very helpful This was the first time I needed to use storage Very pleasant and patient with a senior
Came in today looking to get a 10×20 or 10×30. Dmitri helped me so much as they didn't have any at this location but he went above and beyond to find one in turnersville with Nicolesw have setup to have myself rent a 10x20 there. Both went over my expectations to assist with needs.
Dmitri has been extremely helpful anytime I have any issues. Has been very courteous, knowledgeable of ways to assist with any problems I have had and any help that I have needed.
I want to give the property manager Kaitlyn a HUGE shout out, she is absolutely amazing! Kaitlyn did not hesitate to offer her help & recommendations on a unit.. she went above & beyond to make sure I was a tenant who felt comfortable storing my belongings with their facility, while feeling safe, relieved & happy. Every time I am on property I am always welcomed by her with such a happy & bubbly personality which her “hello, how are you” can surely make any bad day a good day! Kaitlyn works very hard to be in the position she’s in, she is an awesome manager who definitely knows her clientele’s. If anyone needs a storage unit make sure to stop in to see Kaitlyn! Another thing, I needed to update something in my account, I called the office & the relief property manager Melanie answered, she was very helpful, sweet & informative which I thanked her for but I asked if she could please leave a note for Kaitlyn to return my call when she worked next.. Sure enough Kaitlyn returned my call & was aware of my request that her relief started for me, it was nice to know that there was enough communication between the staff about my previous call & she was informed details about it prior calling me back which was nice plus I didn’t have to repeat it all over again to the next employee. Thank you ladies so much for your hard work!
Every time I walk into the Berlin facility I am always warmly greeted by Kaitlyn. She is warm and bubbly and always willing to make sure everything is right with your unit. She goes above and beyond to help out the renters and she knows her stuff.
We worked with Melanie at the Harker Ave. location to get a unit when it seemed like all units everywhere were occupied. I am so glad we did! She is such a kind woman and she was able to get us a unit for a great value! It might be more convenient for some people to handle these things online through a mobile app, and though the platform is user friendly, Melanie’s assistance, excellent communication and kindness gave this rental experience the human touch that is lacking from so many interactions these days. The facility and our unit are both clean and well lit, the elevator is a smooth ride, and the lock is easy to use. Overall, I would highly recommend this company and location.
Staff is awesome. The place is clean. Price here is very reasonable
Kaitlyn was extremely helpful with getting me setup with a new unit and I really appreciated her professional and kind demeanor. The space itself is in excellent condition and is one of the best places I've rented space from. It also has an elevator, which makes for a much easier moving process.
Kaitlyn is amazing at what she does. Very thorough with explanation, the property is clean and quiet.
Joe was so friendly and explained everything
I was so impressed with the sales manager, Kaitlyn! I wasn't sure what would be best for my artwork and she took the time to review what I needed. At first, I was going for a unit they didn't have available, and she took the time to call other Public Storage Units to see who would have it. I ended up with a 10x10 space, which was desperately needed, but the best part was working with Kaitlyn. I just feel that they care!
Very good service from Evan and Kate. I would highly recommend this place of business!
This morning I had the extreme pleasure to speak with a very pleasant, professional manager Kaitlyn regarding renting a unit . Each and every question I asked was provided promptly. Thank you for having such a wonderful manager at your facility.
Still my favorite storage facility and Brittany makes it all the better. Always friendly and helpful and has made storing here easy and stress free.
always so clean and i love the push carts so helpful !
Great service! Dmitri was very helpful and very friendly. Overall great experience and I would recommend to others!
It worked great for my daughter
Dimitri is absolutely the best! Quite polite answered all my questions for looking for a bigger storage unit. Manners go a long way and he has them. I actually made my day... What a great asset to public storage !!!!!✌👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍give this one a raise 🤗💐💐💐💐💐💐💐
Great affordable prices and clean space, all the desk workers are super polite Dimitri was a great help figuring out what size unit I needed definitely going to recommend to friends and family
I had some questions about my unit and Brittany helped me immensely. Great costumer service
Very clean! My trip was quick and flawless!
Great location! Very clean and fair prices. Tracy helped us out immensely and went above & beyond for me. She made my move as easy as it could be. 100% recommend
If I could give this no Stars I would. Although Brittany the manager was professional...I don't know who is in charge of inspecting the units before rental? I'm sure someone is because they leave the key that you have to purchase in the unit. Thank GOD I had to complete my rental in person. I went to the unit (H029) and to my surprise the installation was hanging...smh that was unacceptable 😳🤯. I was told by Brittany she could put a work order in, I asked what I was supposed to do with my stuff. She said the previous person may have hit it with their furniture. However it would take a few days. I was beyond LIVID. I asked for a full refund because I did not rent the unit. I was again told I couldn't because administrative fees are non-refundable. I said I didn't and am not renting the unit like that. I emailed, called left a Voice mail and text for the DM Regina Boyle and asked Brittany to send her a message because I knew she would respond quicker to her than myself. Regina stated I would receive a full refund. I asked Brittany when and Brittany stated end of business day. Ok so it's end of business day and still no refund. Not my $297.54, nor my $25.06 for prorated days. Why would 😕🤔😐you try to rent a unit without first looking you have got to be kidding me. It was like a cruel joke. Not only that it was a waste of my time. If I would have done an e-rental it may have be stated I did the damage...smh. Public Storage you need to do better. I am so disappointed and disgusted 😞.
We have rented a storage unit from here, and Tracy was the person that took care of us. She went above the call of her duty. She was very friendly, kind and helpful. She has a very good heart and she loves her job. We need more people like her in this world.
This is a great place to store your things. Super friendly staff in the office and very clean property!
Tracey has the best customer service that i have ever experienced. She made the process super easy. Super knowledgeable and personable. The whole process from start to finish was extremely easy. Thank you so much tracy for your help!!!
Great staff at this facility. Always helpful when I have any questions.
Brittany was wonderful. Very helpful and friendly. Would recommend to anyone in need of storage.
Tracy was Awesome!! Friendly & Informative!! Easy to talk to. Walked me through everything and stayed with me and made sure my lock & code was working correctly!!! Great location.
I would just like to thank Kaitlyn who was working the front desk today. She really set the example for what customer service is supposed to look like. She was so sweet, genuine and happy to help. This property is lucky to have her. More people should be like Kaitlyn!
Jeremy is the guy who made my day today! He was super cool to me while on site and made sure i wasn’t going to get a unit that was too big for what I’m storing. Helped me find a better match and save some money at the same time! Thanks bro keep up the good work!
Good service, manager is friendly and helpful. My go to storage solution for business.
The staff particularly Tracy was extremely helpful informative and witty I appreciate all your help and know that the service will continue to be excellent thank you very much Merry Christmas Happy New year. 💯😀
This was my first time renting at this place and it was smooth, Amy was friendly and very comforting which makes me very excited in renting a space at this location. Thank you Amy!
Having changed my storage here 3 times, downsizing, Brittany and Tracy have helped make this as easy as possible. I have often needed assistance and they've always been there to help with a warm resception/smile on their face! Thank You, Bruce
Safe. Great staff.
Dude I was about to be done with the wars of storage and take my ish up to the Berlin mart and sell the lot of it. Big thank you to Brittany for really helping me make this process easier! She’s the best !
Today was my first time using storage and I couldn't be happier with the service of Brittany. She was very friendly and kind. She answered all my questions with excellent customer service. I am happy she was there to help me out.
This was my first time ever renting out a storage unit and it was painless as well as fairly priced. Tracy was especially awesome as she gave me the run-down in a professional and fun manner. The building itself was very clean and well kept. If I could do it over again, I wouldn't change anything! She earned her five star rating. Thanks guys!
I had to upgrade to the next size storage unit. Tracy was VERY helpful and accommodating. The transition was easy and only took a few minutes. The move went without a hitch. These are the cleanest storage units I have ever seen. Thanks, Tracy!
Tracy is the best, very organized and helpful. If I have a problem, she's there and solves it.
Ran into kaylee and tracy while i was helping my friend move into her unit and have to say the facility is spotless and the girls here are very friendly and helpful. Would definitely recommend this location! :)
Great location. So clean and Tracey is the best always there when you need her!! Definitely recommend!!
Good Day All, Do not give them your business, unethical practices. Truthfully, the only reason I am giving this location one star is because of how my time with them ended. Opening an account at this location was wonderful and my time there was great. I had no complaints prior to moving out. The elevator, AC, and automated doors always worked. They always had carts available and the place was always clean. The one time the was a door issue they had it fixed by the next day. However, when I moved out that is when things went sideways. I schedule to move out of my unit online about a week or so before I did. On June 4th, 2020 I vacated and later that day I received email verification of me clearing out. Unfortunately, I had not disabled my auto pay and on the 2nd of June I was billed for the full period. I had to go out of town for business and was unable to immediately followup with them regarding a refund. When I returned I called the location and that is when they informed me that they do not offer prorated refunds. Meaning that if I didn't want to lose all of my money I would have had to move out before the 2nd. After ending my conversation with them I reviewed my documentation they gave me upon opening the account and their business's T&Cs (terms and conditions) and no where is this policy listed. More so, I know that they already rented my unit out before July 2nd because they lady I spoke with said the current tenant had an auto pay failure which would only take place the 2nd month onward. Essentially, they double billed for the space. If their policy is to not offer any prorated refunds than my unit should have not been rented until July 2nd regardless of what I was or was not storing. I can't stand greedy businesses so I recommend avoiding this company. I would like to amend my review. In section 2.1.1 and 2.1.5 the rental agreement clearly states that they rent monthly only and do not offer refunds or prorations. The fact that I did not read my contract thoroughly is on me. However, I believe it is still an unethical business practice as people's life events do not always occur at the end of the month for a clear break. More so, that they can essentially double bill for a space. Public Storage has lost any future business that I would send their way. I hope they review this policy and change it to come in line with they way people's lives go.
amazing and beautiful women run this joint! Lol ... I’d give 10 stars if i could. Ladies you’re great keep it up #womenpower
The movers just emptied my unit after 1 1/2 years of having items stored there. Tracy and Keylee were very, very nice and helpful. Tracy swept out the unit and told me how clean it was; just a little dust-no rodents in their trap. So I'm grateful at how clean the place is. My unit was on the ground floor, right near the entrance. Thanks Tracy & Kaylee!
When I first walked in, Tracy greeted me with a friendly smile. She was extremely helpful and knowledgeable and made my experience very easy. It was a pleasure doing business with her.
First time using Public Storage in Berlin. Brittany was very helpful and informative. Place is extremely clean and well taken care of. I'm sure we will have a favorable experience here.
Excellent customer service from the girls at the front office. Would highly recommend to anyone in need of storage!!
Tracy and Kaylee are awesome! They explain everything you need to know in detail and are eager to help. :)
Tracy was very knowledgeable, courteous and helpful. She made me feel better after a very tiring and stressful day. If needed I will use that facility again.
Brittany was an amazing part of my experience at public storage! Thats a great place to rent. Cheap an affordable. The staff is courteous. An im glad I'm a renter with them!!! If you need a place to store your belongings public storage in Berlin on Harker Ave is the place to go an make sure to ask for BRITTANY, she is the best!
This Public Storage is the best. I felt welcome immediately by Tracy and Kaylee. All my questions were answered and they always greeted me whenever I went there. Used my unit for 2 months. I would definitely use this location again!
Kaylee and Brittany were very polite and friendly. They were accommodating and professional. The place was very clean as well.
Tracy & Kaylee were so helpful. My husband and I needed a second unit, and Kaylee was so patient and helpful to help us pick out the right size we would need for the amount of time we needed it for. They took the time to show us the unit and helped us with the lock as well, even though we had done it before. Every time we go in there, they are both so pleasant, and helpful with every question we have. Great place to store our belongings. Convenient as well. We definitely would recommend the Berlin Public Storage.
Brittany was awesome! Very knowledgeable and helpful. Highly recommend this storage facility to anyone 🌟🌟
I have been renting there for a little over a month now. I am very pleased with the pricing, cleanness and how help full the staff is. I had a book of questions, Tracy and Kaylee had the patience and time to answer them all. The hours also also very convent. I would HIGHLY recommend this facility for your storage needs.
This is my first time ever using a storage facility and Kaylee and Brittany made it such a great one! Excellent customer service, they were both very friendly, knowledgeable and accommodating. Brittany made sure to ask questions to ensure that all of my storage needs were met and the process was very smooth and fast! I will definitely recommend this location to all of my friends and family who need storage or extra space... An additional bonus: Kaylee and Brittany talked me into going #TeamIphone!!!!
Great place, and location. Tracy has really helped me a lot and has gone above and beyond what I anticipated over the 5 years we used the facility.
Brittany is great and the facility is well kept
Tracey and Kaylee are very professional on doing their jobs! Handling customers with respect! Also keeping their work/property clean!
Tracy and Kaylee were the most helpful and a pleasure to work with!! Way to go Ladies!!!
Tracy and Kaylee made my experience here so fast and easy. I was in and out of the office in 15 minutes. Thanks girls :)
The girls in the office are extremely helpful and the place is clean. I most certainly would recommend this storage facility to anyone needing a spot to store their furniture.
Lots of space
Great and clean location. Brittany the property manager was such a great help. She was very knowledgeable and understanding of our needs. Thanks for everything! Me and my mom are very grateful!
Cost is way too high and as for the "temperature controlled" units, my furniture had mildew when I took it out. My suggestion? Get a storage shed on your property if it will be long term. Costs $100 a month less and you actually have something at the end.
We(Chris & Tim]) had a storage unit here for over ten years... Condition of furniture was AAA+ when we emptied it yesterday. Manager-Britany very professional & helpful.
Very costly have to find another storage facility
This is a very clean beautiful site the staff has been very helpful knowledgeable and great especially TRACY! She is awesome I highly recommend this place because of TRACY!
Wonderful experience at this property! Kaitlyn was amazing and I highly recommend her.
Tracy is amazing! fun and professional. A joy to work with! Thanks Tracy!
Tracy and Kaylee were on duty when we walk in they were very friendly and very helpful. I explained my problem to them they were very helpful with what I needed. I am so glad I pick this storage unit.
Brittany was on duty when I walked in. She greeted me with a big, warm, sincere, beautiful smile. I explained I already had 1 unit but needed another one for a short time as close to the other one as possible. She took the time to search available units in the area I wanted and what promotions were available for me. Based on those criteria she picked the best choice unit. Then she walked with me to see the unit. We talked long enough to realize she was a quality person with a great attitude who cared about her customers, and probably everyone else as well. She was warm and friendly but also very professional and knowledgeable. Brittany took the time to carefully explain how everything worked as we checked out the empty unit. It was just 2 doors down from my other unit, which was fantastic. Back at the front desk, she efficiently entered in all the paperwork on the computer. She explained what options I had, such as insurance, and patiently waited for me to evaluate each one and make a decision. I didn't feel hurried or burdensome. In fact, I felt like she wanted me to get the best possible plan for my specific circumstances. Since then, I look forward to being greeted by her fresh happy face whenever I need to visit Public Storage. Sometimes Brittany is on duty with Tracy, who is full of energy and a lot of fun. Moving boxes around is not my idea of a good time, but being around Brittany and Tracy is.
They lie no contract. Rent is monthly but I moved in on the 15 was locked out of unit on the first. Paid them to get in n they use a calculator to figure out what ur change is when they're confused n u tell them what they owe u. N no still need a calculator to prove ur right before giving back my change. To me 2+3 =5 to them it three wow
The facility was immaculate and equipped with carts etc. for ease of use. More importantly, the service and assistance delivered by the staff was exceptional; thank you Brittany and Kaylee! I am a business owner and understand acutely the importance of personalized service and these folks have it right!
Kayla helped me find my storage unit. Kayla was considerate and listened as to what I was looking for in a unit. I highly recommend this company, ask for Kayla!
Was very confused at first I had some questions and Kayla has helped me a lot with my expierence and was very kind and patient with me
Awesome service. Heathers was very kind in helping me and I appreciate all she has done to make my move easier. Give her a raise!!!!!
Super clean and super friendly staff. Tracy and Kaylee were amazing and really helpful. I was in and out quickly with no hassle. Head over there if you need a storage unit
Tracy was great. Very helpful and informative.
Would like to thank Heather and Tracy for their help with the removal of my unwanted items after clearing out my storage unit they are the best sorry I had to leave but the rates were getting outrageous 🤷🏻♀️
Tracy and Kaylee were absolutely amazing and awesome helping me and my family with a few things the other day. Very professional and very kind.
Brittany was very helpful. She walked me thru everything and was very patient answering my questions. My 1st time with a storage unit, and I had a great experience.
Way to go Kayla!!!! I'm a happy customer!!! Thanks for everything girl!!
Tracy was warm,friendly, knowledgeable and made us feel like we made the right choice in choosing Public Storage and especially this particular location. We’re going to recommend this location to others. Thanks!
Tracy and Kaylee have gone out of their way on multiple occasions to make my storage experience as hastle and stress free as possible. They're kind curtious and eager to assist me with anything at anytime. Thank you guys so much for all your help and kindness. You're welcoming faces are always a pleasure to see. You guys are the best keep up the great work!
Tracy is awesome very nice and very helpful
Hands down The best experience I’ve had at this place thanks to Kayla !!! If it wasn’t for her I would of never got a unit lol again great customer service!
Had a great experience at this location! I had a few questions and the ladies working, Kayla & Brittany were extremely helpful. Thanks!
Love this public storage and the workers there. Brittany was extremely helpful and seemed to be very knowledgeable of the business. Thanks Brittany!
I was very happy with the lease process. Management made it very simple and even faster. I was also very pleased with how clean not only my unit was but every other unit I saw. Highly recommend Berlin Public Storage for anyone who could use the extra space.
THANK YOU PUBLIC STORAGE BERLIN FOR ALMOST 4 YEARS OF EXCELLENT SERVICE‼️ Thank you Tracy for a super swift out!
Tracy is absolutely wonderful! 5 Star employee right there. She was super informative and patient. What a wonderful soul.
The ONLY reason why I’ve stayed this long is because of Maria! I only have a few items in storage and could honestly have moved out awhile ago but always love seeing her! She has made my storage experience bearable! PLEASE DON’T LEAVE!!!!
The unit was nice and clean. But it's really annoying that they don't give you key cards or a dongle of some sort. Each door and each elevator needs you to input the access code to make it operate or open.
I recently stopped by the Berlin location to buy merchandise and was helped by this very sweet girl named Kaylee. Greeted me and was very helpful with all my questions ! Public storage has great customer service and dedicated workers.
I stopped by the storage and purchased some merchandise from the sweetest young lady, she was blonde with a great smile.. was very helpful and courteous and i would recommend going here anytime
Great experience at this location. Antonio was very helpful and friendly. Went above and beyond to help me with my storage needs. Definitely recommend using this facility!
Tracy was really wonderful in assisting in my transition into a larger unit in preparation of my already stressful move. She was friendly and accommodating. It was most definitely a hassle free experience.
My mother in law just rented a unit at the Berlin location. The property manager on duty was a Maria. She was so thorough with the rental process. When we were finished, we had no questions because she did such a great job explaining everything. She made the process very smooth which helped put my mother in law as ease. We would highly recommend Maria and the Berlin P.S. She truly believes in providing excellent customer service
Maria was awesome today!!
Desiree was amazing! Great customer service!
Maria was awesome
Maria has to be one of the most helpful people i have dealt with in such a long time. She made our transfer such an easy process :-) so happy she is the manager of the Berlin location.
Had a good experience very friendly staff and I would recommend it
Maria is such a pleasure! Always provides excellent customer service!
I have to say since Maria taking over the location, it has made my storage experience so much better. She always is so pleasant and most helpful. I hope Public Storage appreciates all of her work and dedication to her job
Maria was outstanding with helping me get spaces for my move from Colorado. Then while here with my moving company Tracy was helpful in helping me get an additional unit for all my stuff! It is great that they had 18 wheeler access also!
Tracy was very nice I love it
Good prices!!! Maria is by far the best property manager to date!! Always provides excellent customer service and gives the best storage advice!!
The biggest thank to Maria the property manger! I really appreciate her knowledge on storage. I made a reservation for a space. Let me tell you see asked me what I was storing. Needless to say my stuff wasn’t going to fit the space I reserved! I was upset but she did manage to find me another space in my space in my budget! Thank you!
i absolutely love this property! Maria was great, she helped me find the right unit for me and was super kind and thorough about the benefits of using public storage! it was also very clean and kept very nice there, you cant go wrong with getting a unit here!
Went to check out prices Antonio helped me out so much, was very kind and helpful most definitely a place we will store!
Tracy was AWESOME!!! She went out of her way to be helpful and was a PLEASURE to deal with!!!!!
We needed to rent a second unit and Tracy was very helpful in showing us several units to choose from. Her upbeat personality made the whole experience a pleasure.
Maria is always so friendly and helpful!! She always makes sure that the property is clean and safe! Thank you for all your hard work!
Maria is so professional and helpful! She's very knowledgeable of her business. She's very patient and kind. I would definitely do business with her again!
Marias service was great!
Maria is the most outstanding person! She is always there to help with anything I may be in need of! The property is spotless and maintained! Always well lit. She helped me when I needed information on paying on line. If I need a push cart and can’t find one she will personally go get one for me! She is the best property manger by far this location has ever had. Not only is this location five stars, the management is 10 stars! This location by far is the best! Thank you for your support and service!
MOLD HERE!!! DO NOT RENT AT THIS MOLDY FACILITY! Active mold currently at this location that the owner will not clean out, move you to a clean unit, nor reimburse you for your belongings that they cause to get wet, moldy, and ruin!
The staff is always helpful and upbeat especially Tracy who help me with a new storage unit.
Bob has been incredibly helpful when I come in. This man deserves a raise! I have never had a bad experience when dealing with him. Bob always answers all of the questions I have and is very patient with explaining to me the answers. I wouldn't go anywhere else to store my stuff.
Bob was very helpful.
Thank you to Heather and Marie for a phenomenal move in experience. They explained the process thoroughly and made for a smooth move in to our new unit. We are highly satisfied with their exceptional service!
Not only is the place clean and well maintained but they’re pricing was better than anybody’s and I was especially happy with the way Bob and the new trainees level of customer service that they provided me. There was an issue that popped up and instead of giving the normal and ineffective customer service that most places provide they took care of the issue and went above and beyond my expectations . I couldn’t of asked for more.
An excellent storage facility for everyone! Bob was extremely helpful and helped me every step of the way when getting started! Would recommend to anyone.
Bob and the staff were very friendly and helpful. The place was very well kept and pleasant to use.
Bob and Tracy are the best customer service people on this property !
So far, so good! Bob was very helpful and friendly, and the storage space and building both were clean and looked fairly new.
Maria was awesome.. saved me money and I am a satisfied customer.
Bob and Maria are great to work with and the facility is very clean!
Very helpful staff. Helped solve a situation within a short period of time that could have added an additional day trying to fix. Thanks folks at Public Storage! We appreciate you! 😊
Reserving my unit on line was quick and easy. When I arrived Maria was right on top of things. She took the time to search out a unit close to the elevator as well as walk me to the unit and demonstrate how to lock and unlock unit. More importantly, she and her co worker were soo friendly! I highly recommend this storage facility!!!
Bob was fantastic and made my visit very comfortable. An experienced people person with awesome knowledge.
Super nice to work with. Great place!
This location is extremely well maintained and the person we've dealt with, Christi, is not only VERY helpful but also VERY pleasant to work with! We reviewed a number of storage facilities in the area and this one beats them all "hands down" .
Went in and spoke with Bob who was very nice and professional. He got us the unit we wanted with no hassle and quickly.
Christi was very helpful made things fast and easy great customers service
Public Storage raised fees not even a year into my contract - almost a $30 dollar increase PER MONTH.
Love it here christi was very helpful got me into the right size unit.this place is so clean, she gave me all that information that i needed to store my stuff i wouldnf go anywhere else
Nails in the parking lot, units have falling insulation from overhead. People sleeping in their outdoor units. No trash cans. Don't forget about the screws and nails all over the parking lot.
Kathy was great help! Great location too! Very pleased with my service.
Christi was extremely pleasant and very helpful. Would definitely do business here again. 5 stars
Very clean with climate control!
Can not speak more highly about our service that we received from Kait Jenn and Christi they all went out of there way to help us with all our needs.
Very helpful!! Love this place.....
Christi was very helpful with all my transactions from the first day where she cut her break short to help with my application.
Great service christi was very helpful getting me boxes for my move
She was excellent today with the service
Do you have any vans or trucks to rent for two hours
Any vans or truck there for move in 2 hours
I’ve had a 5x5 unit here for a while, and recently needed a larger one. I reserved a 5x10, and within a minute, i got a call from KAITLYN! She was extremely friendly and beyond helpful. Because i wouldn’t get there from work before 5:30pm, Kaitlyn offered to stay a little later so that she could show me the unit. I’m a very friendly person (you catch more flies with honey than you do vinegar), and once i got there, i quickly learned that KAITLYN was too. We talked, we joked, she answered every question i had. This was a stressful time for me, and receiving the kindness of a stranger was extremely helpful!! It didn’t stop there, my follow up trips to move my belongings, i happened to bump into Kaitlyn again, continuing to be bubbling and helpful (“did we just become best friends” kind of situation)!! Aside from this unit being clean and what i needed, the staff (at least KAITLYN, which is who i encountered), has been extraordinarily helpful!!
If emploer there do they have on site living?
Great staff but the hours are only limited to set time, not 24/7
Christi is the bees knees, she make me feel so at home as if i was storing my stuff in a friends garage. She gave me all of the information i needed and helped me step by step until the last paper I signed. Its like shes treating my stuff like its her stuff!
Very helpful. Quick and very nice service.
Is it climate control
My entire storage unit got wet from leaks in roof and ruined all my furniture, personal items and children's belongings. We were very disappointed and it's a horrible struggle to get reimbursed. My movers wouldn't even touch my items in storage because of the severe amount of mold noted. I would recommend to always get renters insurance as well as insurance through your storage provider as I did!
It's clean, the staff have been nice and the rates are comparable to most places. It's a tricky place to get to and can't seem to find a cart to save my life. They are never at the front door and you have to spend more time hunting one down, than you do unloading your stuff. Never had a storage unit before and this place has been one of the worst experiences of my life. 4 hand carts for the entire place, how ridiculous! Is it possible to keep getting worse, still no hard carts just the other day the elevator stopped working again. Everyone keeps talking how great staff is and it's true they are good to a point but why do I have to walk all over to find a cart stashed in the back. Why are they not getting up and moving them to the front for the convenience of the customer, it's kind of WHAT I PAY FOR! But no let's just sit behind a desk all day, this place offering convenience as a selling point is a joke.
I was impressed with the great service I received from Amanda and Kasandra They answer all my questions and put My mind at ease about storage my furniture Thanks again ladies 😊
Online and in office sizes and price don't match. Great customer service
The Pros, the staff is great and the facitliy is clean and workable, the Cons, hidden costs, Public Storage does not indicate in advertising that you must use and pay for their storage unit lock, $21 (one-time cost) and that you must have insurance for the content of your unit, which they sell ($11 to $15 additionally every month), unless to get your own externally provided insurance. Amanda and Kaithlyn were very good Counter Sales Reps.
Wonderful first experience here! Easy to access, secure, well lit, clean and conveniently located facility. Very helpful, personable and friendly staff. They were able to answer any and all questions, and made the registration process smooth and easy... all while making me feel welcome and having some fun at the same time. Also, best prices compared to the other facilities in the area for comparable units!
Eileen and Lisa were very helpful answering all my storage questions. Very pleased with my experience with public storage.
Love my service here at public storage. Staff is friendly and kind. Will recommend to family and friends.
Eileen is so sweet and provided excellent customer service. Will recommend this location to family and friends
I'm giving the five stars for the service... The lady that helped me with my payment went above and beyond what she had to... I needed some info on the storage world an Liz was def. helpful... Thanks Liz An just to be clear I've never done a review before... She def. deserves the recognition...
First time using Public Storage, Eileen and Theresa were helpful and went out of their way to answer all of my questions. We found the perfect storage bin for me. I will definitely be recommending to my friends and family.
The entire staff is extremely helpful, but Tracy went above and beyond to help me with my storage needs. She was friendly from her initial greeting, to her tour, to her final goodbye. Tracy is top notch! Eileen was also extremely accommodating. Storage facility is clean, and you can't beat the climate control.
Top notch facility. Very clean and convenient. Amazing staff that was very helpful especially Eileen who made my experience so much better and easier. Highly recommend this facility. Thanks public storage in berlin!!!!
Came in to the building to get information about renting here. Was greeted by three nice girls. They were very helpful gave me all of the information that I need to know they also showed me two different sizes units. I told them that I will be back to rent and that I'll be asking for Eileen or Brittany. I also told them that I will recommend this site for any of my friends if they need to store.
Brittany and Eileen were extremely helpful and made the process seamless. They were knowledgable about the unit inventory and were able to identify a unit perfect for my needs. I called around to area competition but after speaking with Brittany, I knew Berlin Public Storage was the place for me. Strongly recommend.
The two managers Britt and Eileen are always very helpful and sweet. Prices are reasonable and building is well kept. Highly recommend.
I was in last weekend with my wife and Kids to Figure out about storing some things before we move into our new home. I met Eileen who was very friendly and helped so much. Quick and easy process to get my family and I in and out. Great service!
I had recently moved to the area and when I went to shop around for a clean and well priced storage space I found PUBLIC STORAGE in berlin. Brittany was very helpful in helping me choose a storage unit that would work for me and even saved my day because I had no boxes and she saved me space letting me know that by arranging the unit properly and not just using the floor space I would not have to purchase a larger unit and so I bought boxes and got a perfect size unit for me rather then going somewhere else and being sold space I dont need.
Brittany and Eileen are awesome. They made my days there memorable. Perfect Angels and hard workers. Thank you girls!!!
Nice clean place..Eileen and Brittnay were very helpful and friendly. Would recommend to family and friends
Brittany and Girard were very helpful in finding the right amount of space. The best size packing boxes are always available at the Berlin location. This is my second unit here and id recommend public storage to all my friends and family!
Denise and Eileen are fabulous. Such friendly girls and always working so hard. They always go above a beyond to help. would recommend to family and friends.
Brittany and Eileen were so friendly and courteous, I wasn't sure what size I was looking for and they were quick to help me figure it out. Upon leaving I had a storage locker and a piece of mind knowing all I needed to know. I look forward to seeing their smiling faces again.
Brittany and Eileen were great. excellent customer service. would recommend to family and friends. best place to come in and store your stuff !! very pleased with my experience
Denise and Cindy were very accommodating. Very nice ladies and well kept facility.
Brittany made the process very easy. She was very professional and welcoming even though I came right before they closed. Cute friendly and amazing. Berlin Public storage is the only place to store your stuff!!!!
Denise and Cindy were absolutely amazing and such a pleasure to talk with. 2 beautiful and nice woman and they keep the property well kept. Would recommend to family and friends.
Denise was great . Asked me great questions about what i needed to store. Showed the very clean facilty and unit.
Have had a unit for long time Cindy has always been professional and great!! She is always friendly and greet everyone with a smile She is an asset to the company
Denise and Alycia were very helpful, professional and had great personalties. And the property, inside and out , was keot very clean. They were wonderful and i definitely recommend.
Just upgraded our storage unit capacity for the second time. This place is excellent for its purposes, reasonably priced, and Cindy took care of our storage upgrade without problems.
Denise was a great help. She was fabulous and awesome. so nice and the property was exceptionally clean and we'll kept. would definitely recommend! !!
Cindy's great and very personal clean place
Cindy is a wonderful property manager. Always helpful and smiling !
Great location,well lite ,clean facility, best prices around & friendly staff.
Denise and Cindy were very helpful and the property was very prestine!!!
I recently rented a unit at this location. Alex and Cindy were very helpful in getting the right size unit and supplies for my move. Great service
This is a very clean and easily accessible property. The employees are wonderful and go to any length to help you. The prices are great. Half the price of what the same unit at another Public Storage 3 miles down the road cost me. Cindy is extremely helpful and always pleasant. You will not be sorry if you rent a unit at this location.
great experience, never had to rent a storage before so was expecting the worst!! but Tamara was awsome an helped me out alot an made my first experience a great one!! thanks again Tamara
I was helped by Tamara and Alex. They are personable, polite, professional and very helpful. They took the time to explain all the details and that understood them before moving on to the next task. The tour of the facility showed that it was clean, well lit and secure. Tamara made sure the we were comfortable locking and unlocking the storage compartment. She also showed us alternate routes of access to the unit. She also helped us out to the car with the boxes that we purchased. This facility is definitely a five star facility.
Cindy and Denise are always such a pleasure to speak with. They are so kind and go above and beyond to accommodate my mother's needs and questions.
I came to possibly transfer my unit to a smaller size and Denise and Cindy took the time to show me the new unit and look at the furniture in my old unit and ensure that everything would fit. They were so patient and helpful to make sure that I didn't move my stuff unnecessarily. These ladies are the best!!
Denise was extremely helpful with picking out and renting the right storage unit for me. Thank you!
I rented a unit at this location for 3 years. The employees were always friendly and very helpful. Cindy & Tamara were great. I would recommend this location to anyone looking to rent a storage unit.
Cindy is such a pleasure. Always with smile on her face. She is the only reason i keepcoming back!
Was very happy with my experience. Its nice and easy to access my unit. Thanks again Alex for helping us and showing us the unit.
From: Elsa Ortiz Cindy and the trainee Denise were great and very attentive to my needs and also the 2 customers in front of me. I just one thing to add please, please provide them with another computer so that they can perform their job more rapidly instead of just one computer. Thank You Very Much Kind Regards Elsa Ortiz
Cindy is amazing!
Clean place, well-kept, friendly staff (Cindy), moving in and moving out were both as easy as you could want. What more could you ask for in a place to store your stuff?
Jazmyn keeps the property very well maintained. There is never any trash around , the bathrooms are very clean.
I just moved too the area , i was looking for a place to store my extra belongings . When i came to public storage Cindy & Jazmyn helped me with everything i had a question about . They're very respectful and take their job seriously . If anyone asks for a good storage company id definitely refer them Public Storage because of the great service Cindy & Jazmyn showed me .
they are so nice and friendly here! so clean and well maintained
This property seems very clean and we'll maintained. Jazmyn is the best help. She is so kind and makes sure you get what you pay for. All I had to do was tell her what I was storing and she knew off the top of her head what I needed, perfect size! She has the perfect potential to be long term in your company. Jazmyn was also very mindful of my wants and needs to protect my belongings .I wasn't ready just yet to rent my unit because I know I can only hold it for a week , but I most definitely will be back to rent at this facility.
Excellent customer service from jazmyn very helpful professional and commited employee also very nice thanks alot jaz A++++++ for your time and effort helping me secure a unit at 55 harker ave location best public storage location in south jersey in my book jazmyn you are the best for sure
**** I would like to edit my review, a wonderful district manager called and sincerely apologized for the way we were treated, and assured us that this is not up to their companies standards. I really do believe they care about their customers this really proved it. Don't let one bad egg ruin the bunch :). I would and still do go back to this unit, thanks again Berlin public storage for making the wrong right.
I rented a unit at this facility. I went back recently on Dec 7th, I could not access my unit because the my keys will not open the lock. There were 2 ladies at the front desk. The one named Maria was very helpful, she came up with us, tried the keys and agreed that there was a problem. She said she will call the Manager. The other girl Jamie/Tamie was sooooo rude, she started asking us to fill paperwork and that we need to pay $28.95 for a new lock. We were like, this is not our problem, we actually are inconvenienced because we cannot access our stuff. Maria talked to her manager who said the locks have a warranty so we do not need to pay! I would give 5* for Maria but -10* for Tamie girl. Know your stuff before you talk to the customer! The manager of this facility Kathy is no better. She calls me and argues that she did me a favor by cutting the faulty lock. She was like "I CAME IN THE SNOW AND CUT THE LOCK FOR YOU EVEN THOUGH I"M NOT REQUIRED TO. IT"S A COURTESY" I WOULD NEVER USE THE SERVICES OF PUBLIC STORAGE AGAIN NAD DEFINITELY NOT THIS LOCATION. I WILL NOT RECOMMEND THEM TO ANYONE. I was inconvenienced because of their faulty lock and she does not even have the decency to apologize. They should have given me a credit for December. Cheapos
I have to repeat what others have said Tom is extremly helpful and even though there is another Public Storage closer to home it's worth the extra couple of miles for better service. The place does make you feel safe too my wife has gone there by herself and never felt uncomfortable doing it. Good customer service seems to be a dying art which is why once you find it you tend to stick with the place providing it. We have been renting there for several years and we never have had any issues at all and again as other have said Tom is always available when we need him!!
The recent passing of my father has made a near future move necessary. A death causes a great deal of stress and Tom at your Berlin location has been a god send. He has helped me figure out cost effective solutions to my storage/moving issues and has offered compassion in a very difficult time. I wish more people where as professional as Tom. A small bit of kindness can have a big impact.
My boyfriend and I were just price shopping around when we first came to the Berlin public storage when we met Tom and Devon. They were so friendly and the facility was so nice and clean that we wound up renting then and there. We are very happy with our choice to store there, because of how courteous they are and how secure the property is. Thanks for all your help guys!
I am a customer of the Harker Ave Public Storage location and at every turn, my building manager Tom continues to provide excellent service and assistance regarding my public storage needs. I encourage public storage to take notice of this great employee going to great lengths to ensure repeat business. Thanks - The Hicksons
I've rented from other publics before and this is by far THE BEST!!! Not only do I feel safe coming here alone but I know the facility is clean and Tommm is a peach!!! He is always so friendly and can answer all of my questions on the spot! He is one of the main reasons I stay with public!!
I read some of the other reviews and it's pretty unanimous that Tom is a favorite. He is not only friendly but very professional. He has been here the entire time I've been renting at this location. Another plus about this location is that I honestly feel safe coming here any time of the day or night. At previous places, I've had issues with the customer service and the high storage rates, but not here! So to sum up my experience with this public storage, the front man Tom is amazing and because of this fine gentleman, I will staying with this location for a while, and I will be recommending this location as well.
What can I say about this location...AWESOME! Tom is one of the friendliest managers I have ever encountered. He remembers your name and specifics about a person. Very sweet, funny and a hard worker. Devon is a very nice and friendly young lady as well. These 2 hard workers are definitely an asset to the company.
As many others have stated here, Tom is just the best. He always has a friendly smile and demeanor. The place is positively spotless and the office area is well stocked with packing and moving supplies. I can't say enough good about Tom and this particular storage facility. Tom is certainly an asset to the company.
We had our unit for over 5 years and we moved out because we purchased a house. The service we have received has been great. We never had a problem with anything at this facility. If you need a place for your stuff to be safe, check out this location of public storage in Berlin.
Very pleasant and helpful staff. Easy access to the facility and the storage units. The grounds are well lit and facility is SUPER CLEAN! That was the most important decision point for myself. Also, as another review pointed out--it provides a good sense of security. Thanks Tom and team!
I tried 3 other local storage facilities over ten years before I tried Tom in Berlin. His friendliness, willingess to help and excellent store and location keep me as a customer and prompt me to recommend his store to others. Great job!
The manager at this location (Tom) is one of the best I've encountered in my years of storage. He always says hi when we walk by the office and is quick to offer tips and advice when asked. This location is kept as tidy as can be and, as a young woman, I never feel uncomfortable entering the building after business hours to go to my unit. I have been at this storage location for over a year, and even after moving a few towns over, I chose to remain at this location. :)
I've used many storage units over the past few years and this one has been one of the best. I've heard many negative reviews from the competition in the area about Public Storage, but decided to give them a chance since the price couldn't be beat! I'm so glad I did, everything was great. Price, friendliness of staff, and ease of moving out all excellent. Don't listen to what people say, rent here!!
My wife and I have been to several storage locations along the route 73 corridor north of here, This happens to be the cleanest and best priced storage location we found. Tom the manager is very friendly and can answer any of your storage questions. We never have a problem finding a cart. What we like is that the carts are located right by the entrance to the office. Public restrooms are even available and they are clean! There is also a three car parking over-hang by the entrance. This is nice if the weather is bad. We had an inside 1st floor unit for 6 years. We never saw a roach or rodent. I give this Public Storage 5 stars!
This was my third time using a storage unit, first with public storage and first in Berlin. Devon and Tom we extremely helpful and polite. The units we price well and clean. I feel safe storing my belongings there.