Public Storage Self-Storage Units at 13015 E Independence Blvd, Matthews, NC

My lock is missing and I can’t access my unit. I’ve been over-charged and over-fined since I’ve moved my belongings here and now I can’t even access my property. Terrible communication all around and horrible customer service. Update They’ve raised my rent without my approval now and have locked me out of my unit again! WHAT ARE YALL IMPROVING HERE? If you’re white, you can rent here worry free no problem. Otherwise… good luck. Update: someone from corporate named Tom called me about this review. I explained him my situation and that I was hurt on the job in may and having been trying to vacate the premises immediately as I am unable to work and afford the bill. I pay my dues; and when I have a crew to come move my stuff, they have my unit locked and inaccessible. Tom read off the notes for this situation; everything the managers said was a lie. They weren’t around Saturday morning for me to move the stuff out either. It’s quite wild. He even coaxed me to spend my last 20$ I had saved for Ubers to my doctors appointments. Beware of public storage. If you purchased MO19 and don’t mind contacting me for my items, it would be a blessing. 🫡

You will NOT find better customer service than Jenny! She is thoroughly knowledgeable and can help you with every need or situation you may have and does it with a pleasant demeanor. You will not find another site with better service. I highly recommend this site.

Is anyone EVER in the office? We have been trying to turn in our locks cause we bought our own & everytime we come up here to return the locks the office is closed!!!

No one is ever in the office! We have been trying to call & turn in our keys but no one is EVER in the office.

I received an EXCELLENT customer service from Jenny at the Stallings location. She was super kind and offered me an outstanding service. Thank you!!!

Jenny was so helpful and politely, she’s a great manager!

This store is much cleaner now!! The manager Jenny has a great attitude and is on top of any complaints

Jenny was amazing she made my transfer easier than I thought it would be. She was very knowledgeable and explained everything to me in an understandable manner. Thank you so much for everything!!

Jenny was amazing! Best experience i could of imagined at a storage rental process. All of my questions were answered and i left knowing i rented at the right place. What a stellar representative for your company Thank you Jenny and Public Storage.

Very nise!!

Would highly recommend renting from this facility! Jenny, the general manager has been extremely helpful and truly cares about the customers and the property!

All I have say is Jenny is amazing!!! Extremely helpful with anything you need. Definitely recommend this place to everyone who is looking for space.

Well the property manager Jenny is very helpful and kind

Jenny and Sydni were great!!! The units were extremely clean and well swept. The office was as it’s supposed to be and all in all great customer service!!

Great service from Sydni and Jenny! Highly recommended!

Best location ever to store your things..! And the customer service there... Those women at the front desk really know what they doing...! I recommend this location..!

Nice facility storage is clean the gps gives you a wrong marker when you are trying to locate the place.

This is definitely a really nice overlooked public storage location. The prices here are super great and they offer inside and outside storage. The inside storage is all climate controlled and the building is relatively new so it has a very nice and modern feeling. It is never dirty here. I think that they’ll even let you buy parking spots for your cars or boats. The only downside is that they do not let you use the dumping bins.

if you want to keep your things after they are put into storage, DO NOT RENT at this location. We rented a storage unit less than a week ago, thousands of dollars worth of items have been stolen. i still cannot get access to my unit. The person at the front office is of no help, she cannot tell me who i need to contact or next steps, there is no support whatsoever. All i hear is “i don’t know”. The camera footage only goes back a few days and camera footage cannot be reviewed. Absolute waste of time. DO NOT RENT FROM THIS LOCATION!

Rhonda was very helpful and kind very patient and respectful

I've had some not-great experiences with storage places, but this Public Storage location is just great. Highly recommended. The location is clean, well-maintained, and conveniently located, and staff were always pleasant and helpful. Also, the Public Storage app is helpful and works surprisingly well.

I just want to say that Ms. Rhonda has shown me that great customer service is not a lost art. I had an issue with my storage unit that Rhonda helped me to resolve. We have so much going on with the holidays and the move to our new home and Rhonda made this a non issue as we were able to resolve the issues with our unit and gain access. Thank you for everything Rhonda

Rhonda is one of the best of PS I have seen in along time she need a raise.

Rhonda made my day! Address is incorrect for starters. Smh. Customer service lied and confirmed my reservation for 1 month free which was a loe. If I didn't have a tow company. I WOULD have canceled. I spent nearly $100 to park in the rain. . Reservation lo kef and spent an hour there to get taken care of. Not happy at all.

Very pleased with the service and facility.

Rhonda has been wonderfully kind, and helpful, throughout my storage unit journey! I hope the next coworkers I have are as terrific as she is. The units here are clean, secure, and easily accessible.

Rhonda is the new manager here and she is great. I had some bad experiences with Public Storage on the corporate side in the past, but people like Rhonda make the company look good.

Rhonda was extremely helpful and so nice!!!

Rhonda was very helpful and made my experience awesome! Thank you!

Rented a unit since 2016 after relocating. All was well till this year when rent increased by 60%. They also began annoyingly calling me begging for rent even though I was never a person to be late with it. I never got a concrete answer on why the increase or the annoying phone calls. After a few months of this storage space becoming a hassle more than an asset I'm done with them and moving out. Do yourself a favor and evaluate if you actually need a storage unit for your stuff........ Hopefully you just need to evaluate your life and can rid yourself of unwanted clutter, if you do in fact need extra storage, find someplace else, these people aren't the answer.

I was doing my research online and decided to visit several facilities in person. The hard sell “you have to sign a rental contract today” was annoying and just complicated my search. When I visited Public Storage @ 13015 Independence Blvd I was relieved and impressed. Ally answered every question I had, provided details I hadn’t considered, and presented options instead of demands. Will definitely recommend the location and staff to everyone!

I appreciate Ally so much she was so nice and helpful to me and my sister. Any questions or concerns we had she was there every step of the way. Thank you Ally!

My experience so far as been great, the person who works the desk has been awesome and has helped me on several occasions recently being to help me close my unit door bc somehow I locked it 😅 great service all around

Closed at 9pm and locked me inside. Had to sleep in my truck. Why have remote access but not 24 hours? Definitely cancelling my membership.

My sister needed to move the contents of a storage unit in Troutman, NC closer to where she's living now in Union County. She had reserved a unit with another company located in Charlotte but no attendant was on duty...they laid out, which we were told but other customers there was very common. My sister was on the phone with Life Spa_e trying to find out what they could do, so I decided to see what I could find. In a short time, I found Public Storage in Stallings. Kyle was very helpful over the phone, so as Mare was still listening to the excuses Life Spa_e was giving her. her, I drove to Stallings. Kyle met us and took us to an available unit. Very clean & secure facility! Kyle was awesome too! I've already recommended Public Storage Stallings to a friend of mine.

Rented a unit before moving overseas and with this month's 40% increase, my rent has now nearly doubled in two years. $73 to$137. Stuck paying this ridiculous price until I can get back to the US to move my belongings out. Corporate's lame answer was: If price is an issue, we will gladly see if we can find another less expensive storage unit that meets your needs. Don't do it! Find a more honest place!

Kyle is the best and made me feel more than welcome. Would definitely recommend to anyone.

Fantastic experience today with Kyle. I’m not sure I remembered name right. I’m sorry if I got name wrong !! But he’s manager and he took excellent care of me. Went out of his way to help me. Been storing with them for 22 years. Highly recommend!!!

Kyle is awesome!!!

Kyle was awesome. Super helpful!

I talked with two people from here and both were able to answer my questions and help me as needed. Kyle is one of the property managers who checked me in and his energy, customer service is really appreciated. He’s a good conversationalist too.

Kyle went above and beyond. His customer service was second to none and kept me from choosing another storage company.

Pam and Jordan did a great job and everything went very well. We are so grateful for them!!!

Great clean location. Customer service is great too. Kyle always has a smile and is a pleasure to do business with. Would definitely recommend to anyone looking for storage.

Kyle is the best. I made a mistake taking a smaller unit and he helped me switch to a bigger without any problem and in no time. Best customer service ever.

I just have to brag. Kyle was super professional. He was so polite and had a smile on his face the entire time. I could tell he really enjoyed his job. He is far the best employee at Public Storage. I have been up there before and it was other people. They were awful, Kyle puts all of them to shame.

Great experience with this location. Kyle is very helpful and knowledgeable on your storage needs. He goes above and beyond to assist his customers. Highly recommend.

I have a 20x20 unit. It started out at $171 in January 2019, then went to $205 in May, then to $252 in February 2020, then $289 in February 2021, and finally $398 in January 2022. It has more than doubled in 3 years, all the while IT HAS BEEN BROKEN INTO TWICE, there are black widows living in the unit - yes, black widows and now there are boats and things parked along the fence making it very difficult to get a trailer backed to it. We're done, moving the rest out this weekend.

It was a great place. Everything looks organized and clean.

I'll echo the other reviews by Kyle. He is a rock star when it comes to customer service, always above and beyond to.assist. He had me in and out in a matter of minutes and took care of all the paperwork. I am in the climate controlled section, a new addition about 4 months old. Super clean and bright, close to the door, great layout

Kyle needs a raise! He's awesome and found the right unit for me! Clean place and easy to rent. Thank you Kyle! Jenny

Kyle HAS THE BEST CUSTOMER SERVICE IVE EXPERIENCED IN QUITE SOME TIME!!!!! I will always use this facility as long as he’s there!

Storage is convenient, I like the large units that have 24-hour access. But the real superstar is Kyle. This guy is a gem. Best customer service, great personality, and just an overall awesome and kind person. Thanks for the hospitality!

Kyle is an awesome employee.

Rhonda provided great service for our visit.

Rhonda was very helpful, insightful, and a pleasure to have a conversation with. I drove from Indianapolis, IN for a unit and it took less than 5 minutes to set everything up. I would definitely recommend this facility!!

I usually have no issues with this location. It’s a nice location. Everyone is usually really nice but the one time I was confused and concerned about an issue; the employee named Kyle had a huge attitude towards me and definitely needs to work on customer service. (He literally hung up on me.) I’m usually really nice. But me being confused was over the top for them? I just wanted to know about a price change I’ve never seen before. So I’ll change my rating once I feel it’s right. Hopefully in the future I won’t have that experience again.

To Kyle, I apologize for the late review, but I finally got some downtime to let the people know how awesome my experience was with your Public Storage facility. I moved to Matthews, NC from FL a couple weeks ago (Fully vaccinated, not your average Florida Man). Prior to this move, I look up the best Public Storage there was in Matthews and found this one. I made my reservation online and secured a storage unit (Took a couple of minutes). About 30 minutes later I got a call from Kyle (The best manager/owner ever!) and we efficiently went over any questions I had. Upon arriving to this Pubic Storage I was greeted by Kyle and he informed me of where my storage unit was located and that I should download the Public Storage App to make it easy peasy when entering/leaving the facility (I definitely love this app). After using this Public Storage for about two weeks now, I can say that it is always a pleasure to visit my storage unit. The facility is well fortified and the indoor storage unit's building is always clean. I haven't had any issues with the app thus far, and even if I did I could always type in the code. I greatly appreciate Kyle's attention to detail and his excellent level of care for his customers. I rarely leave reviews, but I definitely want Kyle and this Public Storage to flourish with business opportunities. If you're the CEO of Public Storage please be sure to consider bumping Kyle up on his salary, people like Kyle are few and far between and should be well taken care of (If he isn't already).

My wife and I had just moved down to Charlotte and needed a small storage unit FAST, and we could not be happier with our service at public storage. The best part was Kyle! He took right care of us and had the best positive attitude. We got right in and out of there. Super happy!

Love Kyle energy he made my day with his joyful spirit. Such an awesome Man very well professional, above and beyond customers services. Made me for get about my problems and concerns with his joyful and grateful attitude and caring spirit. We need more of kyle in this world that makes a pleasant visitation when meeting and greeting. One word can change and make a difference on how they leave the company premises. Thanks Kyle More Grace and many blessings coming your way in Jesus name!

Amazing storage and customer service. Kyle is a awesome manager I love how he manages this place. Everything is clean, taken care of, everything. Very thorough on explaining how everything works. I hope I always have somebody like Kyle when I’m looking for storage. Great Leader, Great person, thank you for being such a nice individual, we need more people like you!

Kyle was very helpful and friendly. I had an excellent experience.

Kyle did a great job showing me around and interacting with my family. I even decided to upgrade to a bigger climate controlled unit.

Stopped in today to get a unit and Kyle was very friendly and helpful. He took the time to show me to a few different units before I chose one and was very helpful throughout the purchasing process, answering all questions and explaining the itemized charges on the account. He even asked all of our names, including my toddler son. ☺️ I'm glad I chose this place and will be using it again in the future if I end up needing another unit.

Kyle, manning the desk when we arrived, was stellar. He represents the brand well, gave very thorough explanations and did it with friendly good humor. Kyle is top drawer and a winner….

Moving this time was pretty hard by myself. Thank goodness Kyle was there to help me. I had to rent a storage unit, last minute, because my house isn’t ready. He walked me through the process and answered all my questions. Excellent customer service and I didn’t have to park the moving van at the hotel. Thank you, Kyle, for all your help!

Kyle is the best!! His level of customer service and kindness has far surpassed anything I’ve seen in a long time, anywhere. He actually cares and takes pride in his work. Everything is always so clean and he is always smiling. Thank you again, Kyle.

Kyle was fun, enthusiastic, quick and very professional. A great asset to you company.

Kyle was EXCELLENT to work with and is an asset to the company!

Kyle provided great customer service!!! He answer all our questions and was friendly.

Kyle is AMAZING!!! I was having difficulty with getting someone in customer service to help me and being able to pay the account. I spoke to Kyle the next day and he took care of everything. We got it all updated and fixed in several minutes. Kyle you're the best.

Great service and advice that was greatly needed and most definitely appreciated. I needed to move my home into storage for a month or 2 and Crystal was instrumental with making this tough situation smooth as possible with her wealth of knowledge and willingness to assist anytime I had questions or concerns. Great place to do business.

They advertised 48$ a month got there they charged me 68$ monthly and every month My rent has gone up to now its 88$ per month and has only been 4 months. If I don't find place to live soon im not gonna be able to afford it at the rate mt storage fee going up lol

The process to book is so easy and the staff is so friendly. I've visited twice in the last few days to get our storage unit setup before we move and both Crystal and Jennifer were extremely pleasant and professional.

The store is nice clean. I have spoken to Crystal and Jennifer. They are both great and helpful. Thank you ladies.

Wonderful experience! The manager Crystal is fantastic, has great customer service, and is very knowledgeable. She will walk you through the process and explain everything to you, giving you plenty of time to read if you want and she goes over all your options. At no time does she make you feel pressured, you’re totally in co tool of the process. Thanks!

I really appreciate the great customer service Crystal gives each and every time I talk to her. Thank you for all that you do!

Crystal was incredibly helpful, and efficient in getting me squared away with a stoage unit. It's always nice to experience excellent customer service, and that's what you get from Crystal!

My husband and I were put in a situation that needed immediate attention. Pubic Storage in Stallings answered our prayer. Stepped in the office door and Crystal immediately solved the problem. She's knowledgable, friendly, and provided many options. Additionally, the units were super clean! She provided the confidence needed for continuing the packing and ensuring our household items safety. Looked at Public Storage facility in Waxhaw and the attendant had terrible I mean terrible customer service! Not Crystal, she's the best and her above top notch customer service supported the distance traveled.

Great service! Jennifer is very kind, and she made sure I thoroughly understood the terms & conditions of the contract.

Jennifer was very helpful and informative. Thanks for your help Jennifer.

fast and friendly service!

Not looking forward to the whole storing process but Crystal was very attentive, professional and answered my questions. Will definitely be storing here soon.

I came in to look at some of their units and gets some prices the lady Crystal was very nice and very helpful. She showed me a few units. I will be back to rent soon. Thank you

Good service

Jennifer was awesome! She made my first time experience using a storsge unit painless. She recommended products that would protect my valuables.

I had some of the best customer service Ive ever had from Crystal at this location. She took the time to understand my needs and was patient with me. She had great follow up reminder calls and an all around positive attitude. She even came around after and checked on me as I was moving into my unit. I highly recommend coming to this location and speaking with Crystal.

I realized that finding the right space at the right price is not very easy. Timing is everything. The same specials don’t show on every device used. The online price I found on my computer did not show on my phone. Crystal was awesome; very professional and kind. She explained the agreement and insurance rules in detail to ensure there would be no surprises.

Crystal did an amazing job helping us choose our storage unit! She provided great customer service and was very nice!

Crystal made our move in easy and fast. Good customer service.

The rental was a fast process!

Employees are very professional and property is very nice!

Crystal was fast and answered all my questions. Good place to store.

Alisha is very nice.

Tyler was very busy when I walked in but took care of 3 of us at the same time! We originally had placed a reservation for a larger locker and he helped us save money by showing us we needed a smaller one! Customer service skills were great!

The property looks very secure and clean! Great customer service from Tyler

Alisha was very kind and very informative. It was raining really hard when we rented our unit and she did not complain one time about the rain. She continued to give us all the information we needed and made sure our unit was a great fit for us! Thank you Alisha!

Tyler was very helpful today as I signed out of my unit. If I need storage again, I will definitely use this location again. 👍

Great employees

Tyler showed my husband and I a few units before finally choosing one. The property looks very clean and very wide open spaces

Tyler helped me pick out some boxes for a move and helped me save money!

Kristi was extremely helpful, and took the time to show me the site and unit in the August afternoon heat.

Kristi got us in and out! Excellent customer service! Thanks Kristi!

Kristi was so very helpful. She was patient and kind when I needed to make my decisions. Wonderful customer service!!

Rented 2 10x15 climate controlled units. Tyler was very helpful and explained their policies thoroughly.

Tyler helped me a great deal.

Sydni was very knowledgeable and professional. Limited paper work. Showed me the unit to make sure it fit my needs.

Fast, pleasant and efficient. Tyler was so pleasant and friendly. Thank you for being available at a moment's notice.

Tyler was the property manager. Very personable and professional. Rental went smooth. Was the best experience. Property was clean and had merchandise. Very helpful.

Tyler went out of his way to help us get a great deal on a new unit!

Went in to buy some supplies to help pack up my kitchen and Tyler helped me get everything I needed and more. Thank you!

Kristi was the best she was very helpful with me choosing the right storage unit. She made she I understood everything that we went over. She's an huge asset to public storage very friendly.

Always courteous and ready to help, Tyler did a fantastic job assisting us find the right storage unit that we needed.

I called the general manager about being stuck behind the gate for 15-20 minutes and never got a call back or an apology. I’m still lost on what exactly the representative was doing the whole time I was buzzing her for help from behind the gate.

We have two units at this location. They are clean and well maintained. Tyler helped us with the rental process. His customer service is excellent!

Alisha was a great help in finding a storage locker for us and answered all our questions!

I placed in a reservation and got an immediate call from Tyler. The process was quick and simple and the property was very clean! Customer service was excellent!

I received excellent customer service from Tyler when I went to rent my storage unit yesterday. He took plenty of time to explain all the details. He has a great personality, so it made the entire process very pleasant and stress free!

Great secure facility, affordable and great customer service

Alisha was very thorough about the complete transaction. She was very professional.

Super clean place. Staff is friendly

My Second Time and Tyler Was Great and very helpful!!

Service was wonderful. Emily was a fantastic help, as well as friendly and enjoyable to interact with. Received quite a good price for the space

Emily is a great employee. She’s very knowledgeable and answered all of my questions. We will be back just because of her.

Called ahead and came in early, was helped at the front desk by Tyler. Everything was quick and easy, any questions I may have had were answered by Tyler before I could even ask them. Would recommend this location to everyone!

Emily was great to deal with!

We came in for a 930 appt and Emily had everything ready to go. She was prompt, attentive and very knowledgeable about all of my questions. I would definitely recommend doing business with her if you are looking for a safe place to store your stuff.

Emely is always very helpful.

Honestly...no problems at all. Rented for 3 months, all of our belongings were safe and sound. The only reason for 4 stars was because you can't call their location directly and if you move out in the middle of the month, you cannot get your money for the remainder of the month paid.

Emily was amazing. Great help

Emily is great and very helpful.

Emily is amazing!! Customer service is on point! Thank you!!

Emily was GREAT! Knew the property, friendly and quickly took care of getting me setup with a unit. Would highly recommend.

Emily helped out tremendously. She assessed what I needed and made it as simple as possible.

Very easy and pleasent experience. Emily the store manager is very professional and personable. Good place to store. Storage closes at 9pm.

Excellent service, great staff especially Emily the branch manager, she goes out of her way to keep customers happy

This place is an absolute rip off. They require you to purchase one of their locks for $32 and will not provide a receipt. The tinfoil lock broke the 2nd time using it so they made me buy another or not access my unit. They blindly tabbed on a $20 a month "insurance fee" when questioned this up charge the then assessed an additional $68 lien fee. So the $32 per month as advertised has risen to $428 paid in 3 months. Please explain these ridiculous charges Public Storage.

I came in to store and Emily was very helpful. She was very personable and caring. I forgot to put my lock on one night and received a call from her the next morning to remind me. GREAT SERVICE!

Emily is so great and beautiful wonderful service

Emily was awesome and very helpful.

Emily was very helpful, polite, and knowledgeable about the products. Clear details were explained and I appreciated just having a normal conservation.

Heather was awesome...went above and beyond to help me....could not have been more satisfied...

The company I work for has storage in this facility. Good location and easy accessibility.

Just got my storage garage today with my $1 special and Tyler was professional! Place is very clean and has a lot of room for a big truck!

Awesome experience with Emily’s help! Explained everything and answered all my questions! Thank you so much, Emily!!

Starting renting a storage unit last December and after 4 months they are raising my rate 25%. I was told my rate was not market rate. Sucks having to find another place to store my belongings but who's to say they won't go up again. Read your contract as there is no guarantee on your rate. They will lure you in with a great rate and once you're all moved in you'll get the bump. I tried to negotiate a 5% increase but no call back and my next bill showed the increase.

Excellent customer service! Emily is an asset to this location! Public Storage needs more people like her!

Great customer service at this location!! Emily is the best!

Emily was great! She made sure I got the unit I needed and was very helpful!

Emily was just beyond awesome. My move in process was so smooth, I am super happy to have selected this location. Thank you Emily for showing this CA transplant love❤️❤️👍🏾👍🏾👍🏾

Emily was very nice and friendly! The entire process of paperwork and seeing my unit only took minutes. Very pleased!

Emily made the process from beginning to end a seamless transition. She educated me on sizing resulting in securing the perfect unit for my belongings. I would definitely recommend this location to anyone in need of storage in the Matthews area.

The renting process with Public Storage is quick and easy. Within a few minutes of my call , I received two verification phone calls. When I arrived at the property, Emily was in the office with paperwork in hand ready to go find a unit. Emily showed me 3 units to pick from to get me the best loading location and door style to match my needs. 5 star service for sure !

Emily was great. Very courteous, friendly and provided excellent customer service. If you need service this is the place for you. I had many options to choose from. Emily asked questions and made a recommendation. Thanks Emily.

I have had an awesome experience with this public storage. Everyone is very nice and friendly.

Emily was very helpful and professional. Storage unit was clean and had everything ready to go after booking online.

Horrible experience. To put it mildly, this company sucks. The local office is not responsible, and basically have no power, which is not their fault. Corporate refuses to accept responsibility for ANYTHING, including their own failed roof at the Hwy 74 location. No notification regarding this happening, and I lost two pieces of antique furniture and multiple pieces of a pre-WWII edition of stoneware because of them - the inspector states that was the ONLY reason they were destroyed. However, corporate refused to even acknowledge they bore any guilt for having a less-than-structurally sound roof over their units, nor took any ownership of the damage done by THEIR FAILURE. But they sure were happy to raise the rate an exorbitant amount every year, and hang up on you when you called to complain. Never, never use this company, unless you don't mind losing what you store, valuable or not, due to their outright neglect and disregard for anything but money.

Very friendly and helpful staff. Great rates!

Emily is great her costumer skill was awsome

Brye did an outstanding superior job helping us determine the space needed for us. This is the second time this location and we always get superior service. Thank you.

Leasing Agent wasn't up front over the phone prior to me going in to sign the lease about all "required" charges in order to lease. No mention of extra charges to include their required insurance. Also, charged over $10 for one de-humidifier canister, which was highly-recommended by leasing agent. Same product can be purchased at Food Lion or on Amazon for less than half of the price charged by Public Storage. Access to facility was nearly impossible in my vehicle for multiple weeks due to construction. No resolution offered by management of facility. Upon moving out of storage unit, found a large number of bugs and spiders had infested the unit. Rented a moving truck from a storage facility at SecureCare Self Storage at 720 Matthews Mint Hill Road in Matthews, NC. Very clean space, up-front, honest leasing agent and much more affordable rates. I wish I had known about this storage facility prior to renting at Public Storage in Matthews, NC.

Brye Answered all our questions with excellent customer service. The facility is clean and neat. one of the units we looked at had a possible water leak but she was willing to show us another and tell management about the possible problem and was very helpful. Its in a great location from where I am at and love it there, even get your own personal code to get in and out so no one can just get in unless they have a code..

Tyler was incredibly helpful. He answered every question I had & I had MANY questions! He was knowledgeable, friendly, & went out of his way to help me. I'm so glad I used Public Storage for my storage needs!

Laurena is very very friendly and personable. She kept her word in following up with me. She is very knowledgeable and has great customer service.

I am actually writing this review from my son-in-law's computer as I just moved here and my computer cable has not been installed yet. My name is Shari Riley and Laurena was wonderful! We were in a hurry because we had to unload a moving truck and get our son to the airport to catch a flight. She was expedient in getting our paper work done, very friendly and helpful. She had a great personality. The unit was clean and ready for us to use.

Laurena is an absolute charm! She is by far the most accommodating professional that I've met. She was very helpful and honest. I wouldn't consider any other place to rent as long as she's there! Thank you Laurena!!!

Laurens excellent customer service

Laurena is the best! She bent over backwards to get me in today. Her computer was down, and used her personal phone to contact another store to get my contract finalised.... excellent job and such a pleasant person !! Linda R.

Service is the BEST!

The monthly rental fee that I received is great along with the professionalism I received from Lauren. She was very pleasant and informative about her property and suggested the unit that she thought would fit my needs. Anyone looking for a storage facility should definitely check out this facility.

Laurena offered great service and was very courteous throughout the process.

The whole team was great and Laurena was wonderful to work with and got us all taken care of quickly.

Best service ever, nice lady name Lauren if you need help

I had such a pleasant experience with Emily. I made my reservation the night before and the following morning received a confirmation call from Emily. She was very informative, courteous, professional, and very patient. As far as the grounds, I felt safe and secure. As far as the actual storage unit, it was nice and clean - including the floor/ground. Thanks Emily, and thanks again PS!

Emily helped us at the last minute to get us the right storage for the right price! She was friendly and very helpful :) She made our visit a pleasant and memorable one :) I would recommend my friend to come here :) Thank you

Laurena

Emily was pleasant and thorough in making sure I had the right size space, showed me the unit, and had everything I needed to make sure there would be no issues moving all of my stuff there. There price even without the promotion easily beat the rest of the facilities I had looked at.

Very friendly and quick. I showed up on a Sunday morning and was in and out in 20 minutes.

Laurena was GREAT for the past 6 years! She always had a smile when I stopped by and she always made sure to let me know when my bill was due and went to lengths to reach me when the first call didn't go through! Definitely a great experience thanks to Laurena and the rest of the team!

Laurena was fantastic. She helped us with all our needs. Excellent experience. Thank You

I cancelled my unit in December, and they are still charging me. They try to force you to leave a good review, or they say the manager will fire them. Stop charging me you thieves!! The gate rarely works, and there is zero security. This place is a scam. All of these good reviews are fake.

She was nice as she could be and she helped me at a time I really needed their Public Storage

Emily was very friendly, knowledgable, and helpful.

Laurena has worked very hard to make sure we had the storage options that we needed and at a very decent price. She's great!

Fast, easy check in and Lorena was very friendly!

Laurena was professional and very courteous. Would definitely recommend.

Laurena showed us really great service and was really kind

Lorraine was very helpful she's a very sweet lady

Lauraena is so nice helpful we have rented off and one for years..clean place

Laurena was very friendly, helpful and professional. Answered any questions I had and I feel very confident that I have chosen a secure storage place.

LAURENA was so helpful

Laurena was great and saved us money!

Laurena is great!

Laurena was wonderful!!!!! Just a pleasure to work with!!!!

Laurena was so nice good service.

Laurena was an awesome lady. She answered all my questions and was extremely helpful. She's got great personality and an amazing customer service skills. I will recommend anyone to her facility because she keeps it clean.

It is very nice to just drive up to your unit and load and unload right there. Makes it fast and easy!! I have used their various services several times. They are always very professional and very nice. Got a GREAT online price, too!

Laurena was extremely helpful and absolutely friendly. What a great personality! I strongly recommend visiting her.

We had such a pleasant experience! Laurena was so polite and knowledgeable, she made sure we got the unit to fit our needs and explained everything very clearly! Also made sure we took advantage of sale promotions in the store, we got 35 large boxes and got 15 free, great deal!! Highly recommended!!!

Super great customer service. Laurena is the best. You should get her some help. Allow her to train someone and dulicate her wonderful work ethic.

Loved the customer service! Laurena is knowledgable, friendly and efficient.

The store manager Laurena is the ONLY reason I stay here. Many other places to go but NOBODY gives customer service like Laurena. It feels like family when she's here.

Laurena. Really. Great services. And wonderful customer service

Laurena is great! She is so nice and so helpful!

Laurena was awesome and very helpful. She went above and beyond to get everything done! Thank you so much!!!

I came in while Laurena was leaving the property but she was kind enough to come back to take of my storage needs.

Laurena was super friendly and helpful! The location is convenient and the price was very reasonable!

Great customer service and wonderful management.

I had a great experience in getting a last minute storage unit reserved for a number of things I needed to store. Laurena made it so easy.

Excellent service and Laurena was very helpful and answered all of the question that I had. Thanks

Recently moved to the Matthews/Charlotte area and needed a facility with large storage units. Great customer service from the start. Laurena was very personable, helpful and accommodating. She was nice enough to stay few minutes later than usual since I could only meet to view unit and sign paperwork after I got off work. I am pleased with the level of service I have received and would recommend this facility to anyone searching for storage with great customer service.

Laurena is a wonderful associate and was super helpful to me when I moved in and every time I've been in to the office. Thank you for making the storage experience easy.

Laurena made it simple, fast and easy for us. Great service!

Laurena was a pleasure to work with. I needed storage for a next day move and she took great care of me.

Very nice and there are helpful. And Laurena was great 👍

Lorena was able to assist and help me much

This is the best place!!!! Laurena was the best!!!!!

Crystal & Laurena, HELPED me out wonderfully with helping me pick the right storage unit for my belongings. After a long night of packing and reading reviews I made a GREAT choice by picking public storage. Thank you ladies, for giving me such a warm welcome and helping me save a couple bucks!

Laurena was very welcoming and helped us decide on the storage unit that fit our needs! The storage site seems clean and secure and we got a great deal! Would highly recommend this location.

We have used Public Storage several times while moving or just reorganizing stuff. Laurena has been extremely helpful each time in getting us just the storage unit needed to get the job done. Great service, fast and professional!

Laurena was absolutely wonderful in helping my fiance and I get set up with our storage unit. When I was in need of a unit, I immediately thought of her for my family had units there a couple years ago and have never had a bad experience. It's guaranteed great customer service, you honestly can't go wrong. Thanks Laurena!! :)

I am very happy that I chose this location! Even though it was close to the end of the day Laurena was still very helpful by giving me A thorough rundown of the prices, as well as taking me to the unit and explaining the different sizes of each unit. Deffinitely reccomend this company as well as this location.

The manager, Laurena is superb. She is very personable and informative. I like this facility, there is great communication, ease of doing business, great suggestions on getting right size storage. Location always clean and organized, well stocked with products that makes storage easier and safer. Milton

I WHEN TO PUBLIC STORAGE AND THE SERVICE FOR MS LAURENA SHE HAS BEEN VERY PROFESSIONAL I TOTALLY RECOMENDED TO ALL CONTRACTORS THIS WILL BE THE RIGHT PLACE very close to the I485

The customer service that I have received at this location, specifically from Ms. Lorraine has been absolutely phenomenal, and rare. She is always pleasant, and even when a situation doesn't look very positive, she finds something pleasant to say. Her pleasant demeanor forces me to do everything in my power to ensure that my account remains in good standings.

Extremely nice and helpful, as well as satisfactions being met.

Laurena mAde this so easy

They always provide great customer service. Laurena is AWESOME!!! SHe remembers her customers. As I am a procrastinator and very forgetful, she always goes above her duties and takes time to give me extra reminders. I had a little trouble on Friday and she took care of the issue in less than 10 minutes and also gave me options to prevent it from reoccurring and also made the changes with the option I choose to go with.

This storage facility is close to my home and I have used it previously. When I arrived I met Laurena. She was very helpful and answered all my questions. She explained the move in special and showed me the unit. I then decided to take a larger unit and she was very accommodating. The unit itself is fine at a fair price, I recommend this facility to anyone looking for temporary storage.

Laurena always takes care of us, and makes the paperwork a breeze! We are a local company, and have five units.

I stopped by this store to purchase some boxes for my move. I was warmly greeted by a woman named Laurena. She was very pleasant and helped me decide which size boxes were appropriate for my move. I appreciated her attention to my questions and concerns. I would highly recommend this store to anyone needing storage or supplies based on the service I was provided.

Laurena is always very nice and courteous. Safe and clean property.

Laurena has been wonderful to deal with and, with a very welcoming personality, she has helped us move our stuff into the right sized unit. She was of great assistance at all stages of our transition. We had just moved to Charlotte from Australia and with a container full of items arriving (and without a place to store them) Laurena was reassuring that things would work out. I cannot recommend Laurena highly enough. She will be of great assistance to you.

Laurena was extremely helpful in explaining the details of our account. She is very thorough and very personable.

My experience with Public Storage was amazing. Laurena is amazing and very helpful. She gave awesome customer service.

The manager Laurena is always pleasant and helpful . She has helped me several times with moving supplies and is very knowledgable . I would recommend this location to anyone that is expecting excellence. You will not be disappointed .

I have rented many storage units over the years. Compared to other locations I have rented from, this location's customer service is EXCELLENT! Lorania, the manager, has been very helpful in her recommendations and knowledge. I would definitely recommend this Public Storage!

Great price and great customer service, Laurena was just wonderful! Highly recommend this facility for your storage needs.

I rent 2 units, my service from Laurena has been wonderful! Her promptness and bubbly personality is great every time I come into the office and helping me get the right size units in the beginning. I would recommend this location to anyone looking for a storage unit and to be able to have Laurena to take care of your needs.

Laurena asked what I needed and she delivered. She made it fun and easy and had the extra do-dads I needed to box my breakables!

Wonderful environment with laurena

Very neat and organized, Laurena was most helpful in finding me the best size in storage , and getting me signed up quick Thank you Laurena for the best deal!

This is our second month renting out a storage at this location. Lauren ( lady in the office) has been the most help anyone could ask for had a issue and even went out of her way and missed lunch I would give it a a++++ and thank you Laurena sorry about lunch

Great service by Laurena. Was able to come in last minute and sign everything to get my unit ready for my move. She was very nice and helpful. Would recommend definitely recommend.

I stopped by a few days ago and Jessica and Laurena were so nice and helpful. And they had answers to all my questions. Loved the service.

My experience was GREAT! Laurena has an amazing, energetic and caring personality. You can find storage anywhere but the difference is the staff. Thank you Laurena for your smiles and great customer service. Winstton

Roderick was very helpful explained everything very clear and even recommended a moisture absorbent to make sure no moisture would damage anything. Very helpful great location. I would recommend this place to everyone.

Roderick was awesome, helped me out big time during my at public storage (:

This is my first time renting a storage and Laurena was very helpful and really nice. She is a really nice lady and she has a good spirit. Laurena explained everything really well and she answered all of my questions. I would definitely rent from this storage again. Thanks Laurena!

Very clean units with lots of space! We were able to fit our 4 bedroom house into one unit. Laurena helped me get my unit set up and she was wonderful to work with!

Made a quick decision to get a unit. Reserved online, then walked in 10 minutes later. Very friendly and helpful! Got all of the paperwork completed and was moving my stuff into the unit in about 30 minutes.

Had a great experience with Laurena! Super friendly and attentive to our needs. Thanks!

Laurena was such a big help. Stopped by to get boxes and she went over specials. I own a moving company and stop by many public storages and the quality of their supplies are excellent for packing and storing.

I've had a unit here for years and have never had any issues. Laurena is a great person to do business with!

I have utilized one or more storage units at this public storage since March 2012 and Laurena is always willing to help me in a very timely manner. Every time I needed an extra unit she was very willing to help along my timeline.

Great experience with Laurena, she is great!

I have been at storage facility for almost a year. From day 1 Laurena has promptly assisted me if I ever have any problems which are very few. Laurena is very knowlegable about all aspects of the business. I am set up on monthly drafts however I always try to go in and speak to Laurena . She is an absolute delight to talk to and I am sure she is a great asset to the company. Great people make a successful company. Thanks again for all that you do Laurena.

I needed a storage facility close to where I am building a house. This location is very fortunate to have Laurena as their property manager. She really cares about the customer. She is very knowledgeable, friendly and helpful. The facility has easy access, is clean and has plenty of room to maneuver larger vehicles. I would highly recommend this facility.

i just recently rented a unit at this location laurena was very nice and very helpful. good clean property thank you very much

L aurena is great person I love going there very professional and sweet and she cares we need more people like her in the world I wouldn't go anywhere else

Thanks Laurena for helping me with my rental unit. You are friendly, helpful and very polite. Wouldnt rent anywhere else!

Best experience. Laurena is great and very helpful. I've been storing my stuff here for 2 years.

I was extremely helped by Vida would recommend to anyone looking for a storage unit

Vida exellent customer service. Answered all my questions

Had a wonderful experience with Darlene!!! She was a peach to work with.

I will be sending my family to this storage company. I have tried others and Darlene was a wonderful person to work with!!!

The property manager Lauren is very rude and has no interest in helping existing customers.

My husband and I are having a new home built and never had experience with public storage before. I have to say Laurena made it easy and enjoyable. She was very helpful and friendly. Laurena goes above and beyond to make this process less stressful. She helped us find the right size unit and hold for us until we were ready to go forward. I want to say thanks and let her Boss know how valuable an employee she is. I highly recommend this facility.

Laurena was wonderful & helped me find just what I needed! I highly recommend her and this facility. Easy access and very clean.

Laurena provided some of the best customer service I have had experienced in any industry in a long time. She was extremely friendly, efficient, and knowledgeable. I would recommend this storage to anyone.

This is the best storage facility I have had since being in Charlotte and I tried four other companies/facilities but always kept at least one unit here. I have been a customer of theirs since 2005 and I can always to depend on Laurena to take care of my different storage space needs over the years. Thank you again for the great customer service and all the up keep of the facility. A happy and loyal customer.

Judy was a tremendous help. She really went above and beyond my expectations.

They were helpful and made everything easy. Thanks Laurena. :)

Thanks to Laurena this was a quick and easy experience. Very friendly, knowledgeable, and accommodating.

MS. LAUREN is the #1 reason that I have stayed with public storage for so long. She puts a real human face on the place. She is ALWAYS so very NICE to EVERYONE. She always has a friendly smile and something very NICE to say. She is unlike any other customer service representative that I have ever met in my LIFE. PUBLIC STORAGE could she could use 100 agents JUST EXACTLY LIKE HER!!!!!

I love the attention Laurena gives me....she always makes sure everything is perfect!!! I love my space and feel super comfortable ------A++

Laurena is always so helpful and thorough. She makes the entire process so seamless.

Laurena made this a quick and easy experience. She helped me pick the correct size, and showed me the unit 1st to make sure it fit my needs. Great customer service and very friendly

I was very impressed with my service at Public Storage. I had never had a storage before but Mrs. Laureana made my experience a very warm and welcoming experience. Shes very friendly and so caring. If you ever want great customer service ask for Mrs. Laureana. Shes such a sweet lady.

I have had a great experience with public storage. Laurena is a great asset to your company. We never have to worry. She is always looking out for her customers.

Very pleased with the courtesy of Ms Laurena. She was very informative and provides us with a walkthrough of the storage unit we rented. Security appears to be adequate and availability is very easily accommodated. Appreciated the knowledge and support that Ms Laurena provided. Mr. & Mrs. R C Day

I Love The Customer Service At This Property, They Are So Polite And Sweet. Especially Laurena. I Appreciate The Service That Has Been Provided. :-] If Anyone Needs A Storage Unit, I Would Like To Refer You To This Exceptionally AWESOME Property... :-]

Great experience! Lorraina was most helpful through the entire process!

Niki was courteous and delightful to work with. She possesses great communication skills to which I felt are being underutilized by Public Storage. What was also noticeable were her professionalism and ability deal with obstacles with grace and ease which is extremely comforting to the customer. Would highly recommend doing business with Public Storage if all employees are of the caliber of Niki. Bob Lenz

a very pleasing and helpful attendant helped me find the right size space for me and its seems to be a very clean and safe place to put all my extra stuff

The staff was especially pleasant and easy to get along with. Laurena and the other staff movers demonstrated genuinely compassionate customer service skills. Laurena even "showed some love" to my four-legged companion. Thanks for that special connection, Laurena.

Laurena was very helpful in my relocation to Charlotte from Connecticut She answered every question I asked her. It helped. Thank You

I needed a large unit for heavy equipment at the last minute and Laurena was over the top helpful. I have been stopping in from time to time to pull out things from my unit and she is always very friendly. If you are looking for storage in this area I would highly recommend this location.

Greeted with the friendliest most helpful woman. She scheduled her day around us and even took us back to see the unit before we rented it. Thanks laurena!

Excellent customer service! Laurena went above and beyond to make sure we were satisfied!

Great storage, great staff!!

I had excellent service from laurena. She went over and beyond her customer service to make sure I was satisfied with the storage building that I would be using, Her toned of voice was pleasant, And she had a smile on her face while she was assisting us, too. She quickly acknowledge the other customer on letting him know she would be with him as soon as she finishes with me.

Everytime I have been to this Public Storage I have been helped with the most kind and considerate lady. Her name was Laurena Phillips. She was very helpful and answered all my questions about the size unit I needed. I would recommend this storage place to all my friends and family. Keep up the good work. Thank you.

Thanks so much to Lashonda for her professional and courteous care. Great job Lashonda!

I am extremely pleased with the experience. I checked the site (site is very well done; simple and informative) and then went to this location as it had great reviews and an easy-access location. Laurena was exceptional; very professional and personable. She was extremely helpful in terms of selecting the unit size, offering storage advice, and quickly getting things set up in the system. The facility itself is well-cared for, secure and offers substantial room to maneuver a truck (others I've used have narrow aisles with little opportunity to navigate a large vehicle). If only all services were this easy..

With a short notice move, my wife and I relocated from MA. Laurena and her staff made us feel welcome and were more than accommodating. Great price for the large unit and I have never seen a cleaner and more operationally organized storage facility. Thank you Laurena for helping us make our moving experience an enjoyable one.

Best customer service ever!!! Mrs.Lauren is so wonderful and helpful. ..thanks for all the help!

Laurena is very helpful and kind. She was very informative and answer all my questions. Thank you Laurena!!

The manager Lauren a was very helpful and easy to work with. She was friendly and professional and the property is very clean. I have 2 units there. Ramona Pettry

I reserved a unit here at public storage and have received the best customer service! Very clean place and I am very happy with my unit! Thanks so much!!

As a former employee and having family members who have done business with this location, I can say Laurena is a wonderful asset to Public Storage. I've seen her handle many situations and leave her customers satisfied and impressed with her service and attention to detail in the care of their lease. I fully recommend this company and this particular location -and specifically Laurena Phillips as a property manager!

I have had several encounters at this Public Storage location and have found the services and facility in excellent condition. The manager, Laurena, has always been helpful and goes above and beyond to ensure that all of my storage needs are met (mostly supplies). I always feel welcome when I come to this location.

Friendly service

Laurena and malia are so nice. Always very helpful.

Great

Darlene is such a lovely person! I'm thrilled to work with them

Synethia did a great job. Very pleasant, and very informative. Really appreciate GREAT CUSTOMER SERVICE and Synethia DELIVERED BIG TIME. Thanks we will refer our friends and family .

Meine Erfahrung in öffentlichen Lagerhaltung war eine gute. Große Kunden-Service und sie hatten den genauen Typ des Speichers, die wir gesucht haben. Laurena hatte große Kunden-Service und ich könnte nicht glücklicher mit ihrer Hilfe sein.

From the inception of my rental of the space, Laurena has been an incredibly amazing person in handling any and every concern that has been expressed regarding my unit. It's not often that you have the opportunity to meet someone of her caliber who is dedicated and focused on making people a priority in today's growing techno environment, but Laurena has managed to do just that. She's given me the ease and comfort of knowing that while renting with Public Storage, I can be certain my possessions are in safe hands. I'm truly grateful that I chose this location to store my things, but, I'm even more grateful, that your company was wise enough to choose a person such as Laurena to be the face that delivers peace of mind. I will continue to use this location, and refer all of my family and friends to do likewise.

I have been a customer at this location since 2008. The service has always been impeccable. Laurena is always friendly and helpful anytime I have a question. The rest of her staff greet's me with a smile anytime I'm at the facility. I am very pleased with the location and customer service I receive. Kevin Brown

I have been a customer since 2008, and from start to finish the staff here has been absolutely marvelous! Mrs.laurena heads a top notch courteous, professional, and very friendly staff. They always kept me updated on all changes and any new info, especially since i reside in Va. You won't find a better staff any where!!! Kudos to ms. laurena and her excellent staff as they have set the bar high for customer service @ public storage!! God bless always***

I am moving from NY to this area of North Carolina. I have dealt with Laurena to set up my storage unit in November. She was more than happy to help and schedule a time that I could come down and see the unit. When I had an issue she was very happy to help and addressed the concern completely. Her customer service skills are exceptional, it is clear that she cares for her customers. I returned today to get another unit and Laurena remembered me and assisted in finding me a unit near my current one. Through conversation she provided me with helpful information about the area. I would recommend others to use this location when looking for storage. The service and facilities are excellent.

Greetings! I met with Laurena last month in request for storage. Laurena was wonderful as she provided outstanding service by way of her professionalism, warmth and welcoming manner. She made certain that all of my questions were addressed and that the process was quick and easy. As a result, I totally appreciate being a customer of Public Storage. Special thanks to Laurena and her team. Darlene

Laurena is Awesome! she is consistent and goes above and beyond to make sure the rental experience is fast and easy. She is very knowledgeable and answered all of my questions. As my space needs grow, I will continue to use this location because of Laurena. Again very professional, and great customer service. M. Bradshaw All Star Vending, Inc

Excellent service. Employee was very well informed about storage services and availability of storage units.

Fantastic service and Laurena is always there to help.

The property is clean and well maintained. The manager, Laurena is very helpful and willing to go the extra mile for her customers. She is definitely an asset to this company. She is not only concerned about managing the accounts, but shows that she cares for the tenants. She is the best!

Laurena was so very helpful and knowledgeable - give her a call for your storage needs.

Laurana was one of the best employees I have ever experienced at business, let alone just this storage site. She was extremely considerate, helpful, and diligent. Seeing to it that all the T's were crossed and i's were dotted, in a quick amount of time as well. She is truly an asset to this business to say the least and dealing with her made me want to rent more storage units for no reason other than her genuine behavior. Thank you to Laurena our company got into our unit smoothly and timely. Once we get a little bigger we will look to hire her as an administrative assistant. Thanks!

Laurana was the best employee I have ever dealt with. Quick and sharp and on top of everything! Huge factor in us renting at this facility. She is an invaluable employee! Great job!