Public Storage Self-Storage Units at 801 Matthews Township Pkwy, Matthews, NC

We have rented here for several years and it was sufficient. However, early this year the office staff changes and Charles is great. We see him every time we stop by, he checks on units, and asks if we need help. I feel safer while I am there now that Charles is there.

Customer service is so kind and helpful at this location. I was finally starting to empty my Dad’s items we had stored, which was tough on its own. Then with a fully loaded SUV my battery died. Charles from the office was so kind pulling over his car and jumper cables to get me up and running, on an extremely hot day. Thank you for being so nice!! Our storage unit is super clean as well.

Today I had a wonderful experience renting a space at 801 Matthews Township Pkwy, Matthews, NC 28105 , with Charles the Attendant, his dedication to help was wonderful! I was very well received and received a service worthy of 5 stars

Love Charles he’s the best

My experience was very nice. It was quick, efficient and friendly.

Charles at the Matthews location was wonderful, he was so helpful and kind.

No one is ever here. Like it's a rare occasion I come here and people are here to help customers.

Ally was very helpful in getting me taken care of. She answered all my questions ,took me to look at the unit,it was just an over all good experience.

I had to put my belongings in storage for one month and putting it here was the worst mistake. I have no clue how this location is getting any five star reviews . This place is a dump. Shady people hangout here and leave their nasty trash everywhere. The elevators never worked and I was on the 3rd floor. I called corporate about this location and they haven't responded. Also, they deceptive advertising on their website. I booked a unit on the first floor and when I got there they told me there was no first floor. And this cost of storage for this dirty place is ridiculous. I strongly recommend not putting anything here.

- Employee here accidentally switched my and another customer's accounts. This resulted in my storage insurance being cancelled. Because of their screw up, I was forced to pay more each month than I was before. They offered no compensation for this. - That same screw up caused them to double charge me one month without my knowledge and without permission. Prepare for them to debit from your account whenever they please apparently. - Door magnets that are supposed to keep the heavy doors open don't work. Had a rough time moving out with every door forced closed. - Temperature controlled? Sure, if you like your belongings at a cool 110 degrees. - Call after call, no one picks up the phone. Multiple voicemails left, no one calls you back. - Public Storage online customer support is useless. "We will get back to you" and you never hear from them again. I was a loyal customer for almost 6 years and I can safely say that I will NEVER give another dime to Public Storage.

My unit was robbed because outside gate was broken and left open. It has had no climate control and was broken down. All they care about is getting $ out of you. No concern for you or your property. When I told mgr she refused to give me info at corporate. When I asked if gate and door to unit would be fixed she told me she could not say. I had to move my stuff right then and there. When I return the office is closed for lunch at 3:45 pm. I send email and no one cares about my loss, I get asked for $137.00 for next month. Really?! Where is the money I had to pay a mover, my stolen goods, and fees for new facility because you didn't keep a safe, clean and secure location. Shame on you!!! The place has become a shamble

The property was extremely clean when i was there. The new staff Nyemah was very friendly and made sure to all my questions with certainty and clarity.

Customer service was great nyemah helped me out alot let me know everything I needed to know

The manager was made the process of finding a unit and getting it rented incredibly easy and stress free! The facilities are nice and they have plenty of little wheeled flats to move your things to your unit.

I love when I come the service here is always great an I always have a good experience when I come Nyemah is awesome

Every time I come nyemah is always nice an quick

Service here is always amazing very nice an makes sure you have all the information you need

My experience here was great 😊

Great community service. The young lady is always to nice and smiling.

NYEMAH IS SUCH A DELIGHTFUL YOUNG LADY VERY HELPFUL AN HAS GREAT MANNERS SHE IS ACTUALLY THE REASON I GAVE YOU ALL 5 STARS HAVE A BLESS AN PROSPEROUS DAY

Nyemah was very helpful and very quick and nice recommend to anybody

Super easy check in and great service

Dark, dingy, and Most of time NO ONE is on location, even though hours are posted. Metal panels sticking out so you cut yourself trying to move furnitire out. On the first floor alone there are 115 light bulbs burned out of the 264. Yes, we counted because when we told them, they just kept saying it was motion sensors, but no matter how much motion you show, the light will not turn on if the bulbs are BURNED OUT. It is dark, and we had to use a flashlight just to see inside our unit. The door to the unit would also not stay up. We had to bring a 2x4 just to prop open the door. They did not fix this so we emptied out and left.

Quan was verry helpful and kind Store clean good service will tell a friend about the service i received Keep up the good work

Extremely nice and helpful office staff! The storage facility is clean and I feel safe with all the cameras being by myself.

Quantietta was super helpful!

I must say that I just experienced the most stressful time ever with Public storage. However, I must give honor where honor is due. Lisa is the sweetest and most helpful person I've ever met there. She supported me when I really needed to get things done. You will love her personality and hopeful spirit. Samantha was so helpful and supportive in one of the most stressful moments for Lisa and I. Their customer service is beyond satisfaction and they are there reasons I will work with Public storage again. Brian the district manager was understandably compassionate about my situation and offered the best solutions to my problem. These three make Public storage look great. Thank you all for everything you did to make my visit better. To everyone else, learn how they all treated me as the customer and honored the name and service of Public Storage.

New to the area and looking for storage. Came across Public Storage and stopped in to see what services they offer. I had the pleasure of being assisted by Sydni who went above and beyond in providing great service, very knowledgeable about the product and helped me make a great decision on a unit that works best for me and my wife. Thanks Sydni for your assistance, I will be recommending friends and family because of today’s service.

The place is very well kept and the service was awesome. Quantietta was pleasant to work with and helpful, advising of all the service options. Thank you!

Excellent customer service. Quantietta was highly knowledgeable and very helpful in a time of need. Quantietta presented me with multiple options and helped me make the best decision.

I had a awesome experience at the location. quantietta was so polite and knowable I will definitely refer friends and family and ask for her!! Give her a raise ....

How do I make an online payment

The store manager Quantietta was very helpful when I stop by for a few questions on the facility she had great knowledge on it so I thought I'd leave a great review!

This is one of the cleanest storage facilities I’ve seen! Quantietta was great!! She was very polite and super helpful.

The public storage was very clean and the woman at the front desk was very nice I would recommend that location public storage to anybody that’s looking for a storage place keep up the good work and keep it clean I will always do business with public storage again!

Had a great experience property manager was nice

Quantietta was a great help. She made the process seamless. Very professional and knowledgeable about the campus. I recommend this facility for your storage needs.

Kristi is an amazing source of help. She is very understanding of your needs, very helpful and willing to go above and beyond to make sure you are satisfied. She gave wonderful customer service and I would highly recommend public storage for anyone who is in need of peace of mind throughout the move!

My wife and I are moving and we choose this place as our storage facility. The place was clean and the staff member taking care of us was extremely informative and personable. Thanks Quantietta for your great customer service.

Tyler was so professional and helpful today! I felt safe on the property and he was extremely nice and courteous in assisting me! Thank you!

you want great service and experience look no further they have a great facility well-kept and an outstanding property manager I highly recommend this place

Easy to arrange storage. Sydni was very helpful.

Mike, was quick to get me situated. Was able to get all done within 30 minutes top. Place seems clean and secured. Right near a major street which good for safety.

Sydni was extremely helpful and gave me some great packing/storing tips.

Heather at the front desk was very nice and got me an appointment right away. There was no wait and was an easy process. Mike helped check me out when I was done with my storage unit. He was friendly and the process was quick.

I have used Public Storage several times in the past 5 years and have had a decent experience each time. However, this last experience was far from acceptable. It started with me making an online reservation for a 10x10 unit at the Indian Trail location. One hour later, truck & trailer loaded on the way, I got a phone call informing me that my unit was just rented. At first it seemed they were going to leave me hanging, but they managed to find me a 5x10 at this Matthews location. Upon arrival, I was immediately informed by Syndi (manager) that they could not honor the $1 for 1st month because this unit was only running 50% off. Fine. I pulled out the lock I had purchased for the unit to be told they didn't insure that lock, but I would still be responsible for the $11/mo insurance. Fine. I was prorated on my Visa the remainder of November and the month of December. I was asked if that was the card I wanted to keep on file. It makes sense that auto-pay is something I should have to sign for, so it was my fault to make that assumption. However, when asking if they would waive the late fee, I got a very impersonal, "No." I decided I would try my luck in customer service. Major failure. A guy named Brian (don't know last name) took it upon himself to accuse my suggesting a bad review for my experience as blackmail for not waiving the late fee. This was the final straw for me. I don't condemn Public Storage, but I would HIGHLY recommend you at least not use this location.

I have always used public storage for all my storage needs anytime I have been in need of their services. They can be a bit pricey, but most of their facilities are climate controlled. So you can be sure that your precious belongings wont be damaged due to heat or cold. And if your unit is on an upper floor, you dont have to worry about flooding. The only thing I wish they would consider changing is the hours for which customers can access their units. Access hours are from 6am to 9pm. If gated, gates lock at 9pm. For those that aren't, elevator and security doors are programmed to not operate or allow you access to the main storage areas.

Michael is very knowledgeable, friendly and helpful when is comes to finding the right storage for your needs!!

Michael at property # 07101 made my rental experience great. He was professional, courteous and friendly. He is a keeper!

Nikki was fabulous!! She provided friendly, prompt, and informative customer service, which is not always a given. Thank you again for everything :-)!

Krystal was very friendly, considerate and helpful. Definitely recommend Public Storage!

Crystal was a great help at a stressful time! She has wonderful customer service skills and was so very helpful! I highly recommend working with her and we love this location!

Heather was very helpful. Took her time to show me the storage unit. She was very patient.

Heather was very helpful and answered all my questions!

Wonderful establishment. Heather was extremely nice and helpful with the selection process and getting me all set up. I’ve used this location before and will continue to use it in the future as long as I am in the area

Darlene and Sydni are like Batman and Robbin. A dinamic duo!! Thanks girls!!!

What are the monthly fee's and sizes available? Are there any specials

Ms. Darlene is very kind and helpful...great customer service.

Darlene is great!

Rented a box today and received exceptional service. Simone was absolutely wonderful and extremely helpful!

Darlene was very helpful, informative and polite!! Very clean location. We would definitely use again if we needed to!

Darlene was great — friendly, knowledgeable and efficient. Rented my unit quickly and I am very pleased with all, thanks!

Darlene was so very helpful - she explained things well and was super friendly on this Sunday morning. Great deal on the space ($1 1st month!) too!

Darlene was very helpful and informative. The facility was extremely clean, and met all of my needs.

Darlene was very helpful. We appreciated the great service!

Darlene was excellent! She gave me great customer service and had me in and out within 30 minutes!

Darlene was a very helpful!! Knowledgeable and very friendly!

Darlene very helpful

Darlene was a great help today.. very friendly 😊

We recently moved to Matthews and needed a storage unit to store some things so we could take our time going through it. Sharon was wonderful helping us to determine just the right size that was right for us. She took her time with us and didn't rush us. She was the epitome of good customer service.

Having rented a storage place there 5 years ago I was surprised to see the degrading condition of the storage place when I rented a unit there again this year. The entrance has most of the times waste from tenants that they discard (the large dumpster they had is gone), trolleys are just left as the tenants please (no one seems to care how they are parked), the toilets are locked up and out of order since at least 5 months, at least one elevator has no covered ceiling and shows wires and the bare fluorescent lamp. The elevator got stuck with me in the 2nd floor - the door closed and despite pressing a button it wouldn't move. I had hit the alarm button but nothing happened. The girl from the reception said that the elevator would sometimes "act up". The floors smell like moth powder which I am sure they have to use but that is what your stuff will smell too! I had vacated my storage 3 days after the automatic payment was taken for that month- don't bother to contact the Charlotte district manager about a possible reimbursement of the rent as he will not get back to you. I guess they need your funds to update their storage spaces! If there were 1/2 star I would give that! Think twice where you rent!

Stay away from Public Storage!!! I'm renting smallest space available. In the beginning it was $47, and then they raised the price to $57, then $67, now they raising it up to $75. If you try to reach a billing department you phone call will always be routed around and back to the local front desk, and they know nothing about price increase and why it changes.

Excellent service. Sydni was very helpful and resourceful.

Good place to store your extra stuff. Jalisa was nice.

What a pleasure to be able to have Sydney help me out with my needs. Very professional and welcoming.

Sydni is always so sweet and nice every time I come into the office! She provides a 5* plus service everytime. I am very happy to be storing my things here at public storage

Sydni was very helpful!

Great location and very clean facilities.

My family has recently moved to the area and used this facility. Unfortunately, they had a very unfavorable experience with one staff member...repeatedly. Another identified herself as a 'floating manager' and was perfectly lovely. I wish that my Dad would have let that manager know that he had such a rough time dealing with the other attendant but he didn't. However, the owner of our moving company called the regional manager and got no satisfaction. The attendant in question was rude, belligerent, even almost accusing my Dad of lying (she told him that his lock was still on the unit when in reality he had it in his possession at home and she wouldn't believe him, telling him to go back and get it off the storage room!?! He insisted that she accompany him and it was unlocked and clean swept. She never even apologized for her error!) . She was very difficult to work with regarding not allowing the movers ease of movement in and out, which cost them extra time that we had to pay for! I wouldn't recommend this to you for fear that you have this lady wait on you. My folks used two other facilites locally and had no problems. Everyone else seems to write glowing reviews but i am only sorry that we cannot.

Customer service was amazing by sydni of public storage in Matthews

Sydni did a great job

Jessica was very helpful. Thank you!

Sydni did a very nice job showing me around and how to use the facilities. So far I am pleased with the experience.

Sydni was very professional and friendly. Suggested various products which we could use while storing our items. Building and grounds was clean and accessible. Very pleased that it is climate controlled.

Sharon was flexible, knowledgeable, and very pleasant to work with.

Hall floors are supposed to be swept once a week, but never mopped. It took me 3 months to get the top floor swept at all. They do have good sized carts for moving your stuff. The rooms are full sized, and everything is inside. Some PSs in Charlotte have lowered ceilings and rooms are more like cubby holes, but these are good. No gate, but front office is usually manned during open hours, and I don't think the doors are open or the elevators work when the office is closed, so there is not 24-hour access. Expensive.

Sydni was good and answered all my questions.

Sydni was a big help in assisting me in selecting a proper size unit that meets my needs. Everything was clean and secure. A pleasure doing business here.

Sydni did a wonderful job. I recommend renting from this facility.

Manager was very friendly, helped us with everything we needed.

Sydni was very helpful and I was able to get A unit very quickly... In and out no hassle!!!!!

Great

Tasha is amazing employee who was very helpful and courteous when assisting me in selecting a new unit to transfer to.

Sydni was very professional and knowledgeable and helpful in getting my account set up and making sure I had all the knowledge and equipment I needed to fully utilize the facility. She made the process as painless as possible.

Sydni was very friendly and helpful.

I used this Public Storage facility several years ago and was pleased with it at that time. So today I rented storage again from them. Talked with Sydni today and she was very helpful. Thanks.

Bobby Crowder was awesome! Very helpful and friendly. The only reason I'm giving the place 4 stars is because of the first woman I talked to. I had come in the day before not even 5 minutes after hanging up with my follow up call. They were confirming my reservation. I told them I was waiting at the light to u-turn and that I would be right there. I got there in 90+ degrees heat to find a sign saying they were out and wouldn't return for 10 minutes. I had Just hung up with them! Where did they go? So I waited over 15 minutes then finally gave up and left. It was very hot out and I didn't want to overheat my car waiting there. I understand things come up. But they knew I was at the light right there. Couldn't they had called to say they would be a few minutes? I don't know the woman I talked to. Just my recommendation, try to get Bobby if you go in. The units are good. Nothing bad to say about the property. Just remember to bring a lock! Their locks cost $20.

I had a good experience with Bobby today he was very helpful in getting my unit.

I truly enjoyed the service rendered by the staff at Public Storage. Lucille helped me when I first came to Public Storage words cannot express. SYDNI has continued in the same way by offering AWESOME Customer Service by making feel like a cherished customer. She shared with me the great deals on storage space available. Thank you :-)!

Vida was exceptionally pleasant and genuine. She was very knowledgeable. The only issue was the feasibility of the location; can't make left turn in/out which led to inconvenient uturns in a moving truck and out of the way re-routing.

I came in to get information on potential storage and to see some units in order to help me determine the proper size for our needs. Bobby (Crowder?) was so helpful, courteous and answered my questions. He seemed very thorough in his explanations and was personable and sensitive listening to my stresses about moving! The location was very clean and left me with a good impression. Thank you Bobby for your professionalism and kindness.

We have not had a storage units in years. When I first met Lucille she was very helpful and really nice. The next day I met Bobby and the same . By meeting these two sold me on renting our unit from their location. I will glady refer my family and friends.

Lucille was very helpful. She walked me through the process and made sure I could work the elevator and lock before I left.

I had a wonderful experience here with Lucille the other day. She was so helpful in assisting me with my packing problems. Moving is very stressful, and to have an person such as Lucille, suggest different ways to accomplish the task took a lot off my mind. Public Storage should be LUCKY to have such a great person working for them. My second great experience at this store. Lucille is so professional and knowledgeable about her products. Keep up the good work Lucille, I'll be back. I told Lucille I'd be back. Wonderful service even though she was very busy on Sat. She cleaned out the office and got me just what I needed. Public Storage, don't ever loose this employee. I have been here now three times for boxes, and Lucille is such a wonderful person. Even though there were several people in shopping, she got me out quickly with everything I needed. Go Lucille.

I want to thank Lucille for her courteous, friendly and helpful manner in meeting our family's storage needs. She was both pleasant and knowledgeable in answering our questions. The Storage building was clean, secure and well-kept. I would definitely use this Storage facility again.

3 months ago Lucille and Crystal at the Public Storage Matthews location, helped me with getting a unit. I had a hard time trying to decide on which unit to get and they helped me to get the biggest unit. I really appreciate their help. Thanks ladys!...

Have been using Matthews Public Storage for about four months now. Place is very clean and there has rarely been a time I couldn't get a cart. Lucille and the rest of the staff are awesome. Lucille was very helpful in picking out the appropriate storage units and answering all our questions. They were the best part of our move. We purchased all our moving boxes there as well. The prices on the boxes were competitive with other sellers AND very durable. Saved a lot of money buying them there and packing ourselves. Would use them again.

LUCILLE rocks!! Great service! Will recommend to everyone

Lucille was great!

Looks like a great location. Discussed several possibilities with Lucille (can't recall last name?). She was very helpful and informative and all around friendly. Thanks - I look forward to future business iwth Public Storage in Matthews!

Thank you so much, Lucille... You were so helpful with all my packing needs. I can't wait to check out those restaurants, too!

Lucille is the best. Great service!!

Lucille is great. Helpful with boxes

Lashanda did a most wonderful job

One of the best experience I've had dealing with a storage place laken was a big help thanks a lot

Clean property and staff is helpful

I have been a customer of Public Storage in Matthews for approximately 5 years. To make my payment I go inside the facility where I am welcomed each & every time by Lucille Weiner. Lucille's welcoming smile and willingness to provide the highest quality of customer service to me is a determining factor in what keeps me using that particular storage facility in Matthews! I can't imagine not being greeted by Lucille's cheerfulness!! I also work in customer service and I can honestly say that Lucille is a conscientious and positive asset to Public Storage! Thank you, Lucille, for providing me with such an excellent customer service experience!! Teri Schultz

Great experience working with Lucille. Been there for several months and have had a great experience so far.

Lucille and Lucy and Quan are helpfull and wonderful services

I have rented here for years & Lucille has always taken excellent care of my needs!!!