Public Storage Self-Storage Units at 801 Matthews Township Pkwy, Matthews, NC

Met with Charles, the Manager of the Matthews location, and all questions answered. Great location, a clean and safe facility, and the folks I've dealt with couldn't be nicer.

Great location very clean….Charles is phenomenal he explained everything to me in simplified terms which I truly appreciate. Thank you kindly Charles for your outstanding customer service.

Today again I received outstanding customer service from Charles. He is always helpful and very polite! Thanks again for making this process so simple!

Nice facility

Mr. Charles at this location is such a good Customer Service Rep. I added a storage unit and he explained everything to me. Thank you.

This facility was extremely helpful and kind. Mr. Charles was very informative and worked with us regarding unit size. We greatly appreciate this location!

Absolutely love this storage unit, have been using it for months now while packing up my house and the customer service is amazing. Especially Charles at the front desk has been super super helpful and has been so responsive and amazing!!!

I have rented a storage unit here for over a year now and this place has been very clean and reliable. The manager has been amazing. He is very friendly and helpful always.

Charles at Public Storage in Matthews was so incredibly helpful today. He spent a couple of hours with us helping us with getting a larger storage unit, helping us get it all settled in one day. Thank you, Charles!

Amber was great! Very friendly and very professional! She set us up with a storage unit and a parking space close to each other. Then we realized we needed a larger storage unit. She immediately found us another storage unit and space close together in a different location and was upbeat and pleasant throughout the whole process! We literally drove away happy!

Once again, Amber was wonderful!

Jenny was amazing. Walked me through e rentals for 2 units and showed me the size of the spaces so I knew what i needed.

Great service!! I have been in several times and each time the guy was a delight. Very flexible and funny!

Prices have gone up so much it's insane. It's just a private equity money grab at this point. They will continue to raise the prices until people leave. They don't maintain the facility. Been trying to get them to repair the electrical at the building that has my unit. It's dark at night and the interior unit light doesn't work. Avoid this place and their deceptive entry rates.

CHARLES is the BEST! He provides AMAZING customer service! Always friendly, and willing to assist if and when needed. The Blue and White Zetas of Pineville-Matthews appreciate him! Thank you Charles!

I had the best customer service from Amber, who was clear and concise and got my rental ready so quickly!! Thank you Amber for your help!!

Charles is the man he is always there or at the one around the corner ... and he is very helpful, very clean very easy going..... i love it. You need more of him ....

Very pleasant ladies…

Charlie provides great customer service and is always kind and helpful

Charles at Public Storage has been so helpful to us over the past few months and we’re so appreciative. Having to get boxes - and more boxes for storage while trying to ready the home for listing isn’t a lot of fun, but Charles has made our packing and storage experience a bit easier, plus he’s just a nice person. Goes out of his way, I mean physically from one place to another, to help! Thank you Public Storage and especially Charles!

This place is very clean and I love that and Mr. Charles is so helpful. He goes above and beyond to make sure that you’re completely satisfied. I really appreciate the great customer service from him, thank you again Mr. Charles

No complaints at all. The guy up front is always super friendly and helpful. The place is clean and no bugs!!! Very well maintained and secure.

The ladies of public storage were very helpful and very nice, easy to deal with.

Jenny and Amber were very helpful and friendly when I was looking for the ideal storage space and price. Everything they communicated was easy to understand.

Awesome experience, Amber and Jenny went over and above to make sure my needs were met. My location was recently painted and paved. Clean and well kept.

Charles treated me and my items with the utmost excellence. I recommend this storage location to anyone looking to keep their items safe, clean, and secure. Minerva Mitchell

Mr. Charles has been extremely helpful and patient during my process! Excellent customer service skills!

Checking in was super quick and smooth. Flo is delightful and fun to talk to! She was so considerate picking a unit that would be more convenient for us to get our u-haul trailer close to without having to do too much backing in and out. Really great lady! Clean facilities, and she made sure to remind me to slide the door bolt before applying my lock (so it wouldn’t be locked in an open position)

Flo .... she's awesome to work with...in and out

This Public Storage is amazing! They are very accommodating and Charles the manager is very personable and works with you. It's also very clean! I've been there for 5yrs and counting!

Charles was great

Ally was great! Easy to work with!

Charles was helpful and friendly during my moving out process. My items were stored for a few years and were clean and in good order when I moved them.

We are so appreciative for the wonderful assistance from Charles he was so informative and accommodating! We couldn't have done this without him!

Charles was awesome and patient with us. We needed to change storage units twice and he helped us find the perfect size to fit our belongings and was very friendly great customer service just awesome

Ally was great. Excellent customer service!

Happy someone was in the sales Office to sell me the moving boxes I needed. All the others places… no one was available and the doors were locked…. Thank you for being in the Office to make the sale… 🙏🙏🙏

We have rented here for several years and it was sufficient. However, early this year the office staff changes and Charles is great. We see him every time we stop by, he checks on units, and asks if we need help. I feel safer while I am there now that Charles is there.

Customer service is so kind and helpful at this location. I was finally starting to empty my Dad’s items we had stored, which was tough on its own. Then with a fully loaded SUV my battery died. Charles from the office was so kind pulling over his car and jumper cables to get me up and running, on an extremely hot day. Thank you for being so nice!! Our storage unit is super clean as well.

Today I had a wonderful experience renting a space at 801 Matthews Township Pkwy, Matthews, NC 28105 , with Charles the Attendant, his dedication to help was wonderful! I was very well received and received a service worthy of 5 stars

Love Charles he’s the best

My experience was very nice. It was quick, efficient and friendly.

Charles at the Matthews location was wonderful, he was so helpful and kind.

No one is ever here. Like it's a rare occasion I come here and people are here to help customers.

I had to put my belongings in storage for one month and putting it here was the worst mistake. I have no clue how this location is getting any five star reviews . This place is a dump. Shady people hangout here and leave their nasty trash everywhere. The elevators never worked and I was on the 3rd floor. I called corporate about this location and they haven't responded. Also, they deceptive advertising on their website. I booked a unit on the first floor and when I got there they told me there was no first floor. And this cost of storage for this dirty place is ridiculous. I strongly recommend not putting anything here.

- Employee here accidentally switched my and another customer's accounts. This resulted in my storage insurance being cancelled. Because of their screw up, I was forced to pay more each month than I was before. They offered no compensation for this. - That same screw up caused them to double charge me one month without my knowledge and without permission. Prepare for them to debit from your account whenever they please apparently. - Door magnets that are supposed to keep the heavy doors open don't work. Had a rough time moving out with every door forced closed. - Temperature controlled? Sure, if you like your belongings at a cool 110 degrees. - Call after call, no one picks up the phone. Multiple voicemails left, no one calls you back. - Public Storage online customer support is useless. "We will get back to you" and you never hear from them again. I was a loyal customer for almost 6 years and I can safely say that I will NEVER give another dime to Public Storage.

My unit was robbed because outside gate was broken and left open. It has had no climate control and was broken down. All they care about is getting $ out of you. No concern for you or your property. When I told mgr she refused to give me info at corporate. When I asked if gate and door to unit would be fixed she told me she could not say. I had to move my stuff right then and there. When I return the office is closed for lunch at 3:45 pm. I send email and no one cares about my loss, I get asked for $137.00 for next month. Really?! Where is the money I had to pay a mover, my stolen goods, and fees for new facility because you didn't keep a safe, clean and secure location. Shame on you!!! The place has become a shamble

Customer service was great nyemah helped me out alot let me know everything I needed to know

The property was extremely clean when i was there. The new staff Nyemah was very friendly and made sure to all my questions with certainty and clarity.

The manager was made the process of finding a unit and getting it rented incredibly easy and stress free! The facilities are nice and they have plenty of little wheeled flats to move your things to your unit.

I love when I come the service here is always great an I always have a good experience when I come Nyemah is awesome

My experience here was great 😊

Service here is always amazing very nice an makes sure you have all the information you need

Every time I come nyemah is always nice an quick

Great community service. The young lady is always to nice and smiling.

NYEMAH IS SUCH A DELIGHTFUL YOUNG LADY VERY HELPFUL AN HAS GREAT MANNERS SHE IS ACTUALLY THE REASON I GAVE YOU ALL 5 STARS HAVE A BLESS AN PROSPEROUS DAY

Nyemah was very helpful and very quick and nice recommend to anybody