Public Storage Self-Storage Units at 10833 Monroe Road, Matthews, NC

Ally was amazing! She made the process of getting a storage unit super easy!!

I had a wonderful experience renting my storage unit. Aly the manager was patient, pleasant and efficient.

Ally is the best site manager. So helpful! Highly recommend

Ally, the branch Manager at 10833 Monroe road in Matthews North Carolina is a very knowledgeable and helpful person. She does her job with patience and understanding to ones need and situation. I definitely think she's great and will recommend her for higher post when applicable.

The manager for this location, Allie, has been great and easy to work with. She will listen to your concerns and do her best to accommodate whatever you need.

Alley gave us absolutely tremendous service! Ensured our locker was completely clean and ready for us! She made the entire process easy, comfortable and quick! Last thing I would have expected for the cheapest storage in Charlotte.

Ally has been amazing! I had a slight issue with my space and she did not hesitate to assign me another one! She was so helpful and kind! Thank you so much!!

I would rate this place very highly unprofessional place and people and there customer service. There are some very nasty people that work for this company. My friend had her belongings in this storage area for a very long time. Never missed a payment. She has been trying to pay her bill for two days now. the website dont work the number that was provided by a supervisor, who had a very nasty don't care attitude. When all of this was provided to the supervisor you could tell, the supervisor was listening to her not to understand. I understand why, it was because the supervisor have a problem with comprehending. The brain was dead to knowing how to render customer service. Its people like this in customer service that seems like since there is no happiness in their lives, they cant render happiness in doing the job in the customer service field. Its people like this that I understand the only reason that they are in the customer service feel is to just get a paycheck. Well I must say one day that check is going to run out for you, so be ware.

Hey my name is Ms.glaosser moving in today stop by to see unit before we continue the process the lady at the front desk was very helpful kept a smile on her face we will continue with process happy Easter ❤️❤️❤️ I just love a establishment with good customer service!!!!

The 2 ladies who assisted me were professional and super sweet. Helped me with all my questions and got me set up quickly. The storage unit is the perfect size with easy access!

With the app, it's very convenient

Amazing service and such a helpful property manager. I rented the wrong unit online and in 5 minutes she had everything fixed and had me in the right unit for my needs. Will definitely recommended to friends and family!!

Ally was a great help! Extremely nice as well.

Ally was awesome. Unit was clean and customer service was great

Expensive for a closet

Its a very old facility shabby but its was cheap - when I moved in. One main entrance and no auto exit. Have to punch in your code to get out. Try access on weekend, not good. Raised my rate $45 - 50 in Feb. Sure, expected. In Aug. raised again $15 to $65. Staff in front office told me that was above going rate for my unit. So I got going and left. Found same size in brand new facility, climate control for $16 more. At least its worth it.

I’ve been trying to get in touch with someone for weeks…

The place is so dirty. My unit looked like someone worked on cars in there. I had to extensively clean the unit before I could move my items in there. There were spiders everywhere so I had to bomb the unit before I could feel safe enough to move my things in . There was a lot of broken glass outside the unit that I had to move yourself so my kids don’t hurt themselves out there. There was no light in the unit, both of which I brought to their attention. I still have no light in the unit. When I made my original reservation online it was for a different unit. I got there -about an hour later and they told me that the unit was not available even though it allowed me to booked it online, I think they were just trying to pass of the dirty unit with the messed door with me. At that point I had no choice because I had movers ready to go. I got this unit a month ago and gave today to make a payment and the associate who claims her name is Alicia which i think she lied about. She was very unprofessional and very condescending in how she spoke to me after asking her about the bogus insurance they are mandating people to pay and telling me I can’t get a copy of my contract sent to me. The employees come off as people who do not like what they do.I will be moving my stuff out as soon as possible. Do not rent from this place. They do not take care of their property and customer service is non existent unless they pick and choose who they want to be cordial to.

Keilada

Showed and advised on all information needed to rent and store.

Worst place to store your stuff! Old and outdated and the MOST UNSECURED! BEWARE! I have my stuff stolen in value of more than $5k mostly tools. The office workers refused to cooperate and investigate what’s happened and looks so shady!

This was my first time choosing and using a storage unit. I spoke with Pam who was very informative and answered all of my questions thoroughly. She was friendly and knowledgeable! I appreciated her willingness to spend time with me to ensure I was prepared for my move! i recommend public storage to anyone who is needing a place for storage!!

Pam was fantastic. Been doing business with her for 5 years. Come see her!

Easy online account management, affordable, clean and excellent service!

Great unit, great price, great location! Convenient, safe, and secure. Pam is so kind and professional. She goes above and beyond for both the company and for the customer. Thank you, so much!

I came in to see what they had available because I might be moving and Jordan was extremely helpful with helping me find a size that would work best with all that I’m moving although they didn’t have what I’m looking for I really liked the professionalism of the store

Pam was very helpful !!!!!!

An error happened while applying for the contactless set up .. so I ended up having to go to the location office . Pam sorted my issues out and set up my account with no issues at at all . The ladies here know what they are doing . I recommend showing up in person .. that way you know it's done right 👍.

Nyemah was very sweet and has a great customer service voice

Very great customer service Pam & Nyemah was wonderful great experience

Great service, clean units, great prices! Highly recommended!

After being here for 6 months I wouldn't recommend this site to anyone else! First off they go up on rent and charge a $15 late fee if ur a day late!! Secondly I tried to pay my storage bill off and they kicked back my payment then tried to charge me with a $25 bad check fee! When i made the payment the money was on there and i received a message from them saying it was accepted then find out later they waited 3 days to take the money until there was no more money in the account! Pam was not able to explain what hapened and why. Last but not leastt i tried to move out and was supposed to get my truck on the 30th but couldn't until that friday the 1st then she told me i had to pay for the whole month for that 1 day!! I will be moving out and will not recommend this site unless u want ripped off!!

I went into Public Storage today and was amazed how Pam was able to answer every question I had if i was to choose storing my belongings there. I will recommend Public Storage to all my friends and family if they are ever in need of a storage unit. Thank you!

Great overall experience wouldn’t work with any other storage facility highly recommend.

The employee Love was fantastic and super helpful in addressing all of my issues.

Experience was quick and easy, just had to sign some paperwork inspect the space I’m renting. Pam was nice and helpful. Steven E.

Mrs love was very nice and helpful in setting up the unit

Pam was extremely helpful Excellent experience

Pam was great! She was able to fix my issue immediately!

Ms Pam was a world of help with this transaction. We had a few last minutes changes and she made the process very easy. Thank you so much

Getting in was a little hard but found it with no problem

Pam and Rashida were helpful and a pleasure to deal with. I have had a unit with Public Storage for years, and needed to get another one. The process was easy and I will be a customer for many more years to come.

They did an amazing job helping us get our stuff into our unit. They went above and beyond of, An were just amazing.

Great customer service and super clean

Received excellent customer service. Pam ensured I had all of the information I needed regarding my storage unit and explained every detail thoroughly, plus offered suggestions on how to maintain the unit. Joann guided me to my storage unit, gave detailed instructions regarding my access code, and suggested the best way to open the door to the unit.

Very friendly, reasonable, and fast

Wonderful service by Pam and Lovey.

I was just there yesterday. And the employees Pam and Crystal were awesome and helped with everything I needed. I'd recommend them.

Pam was extremely rude when asking us to wait. She insisted on having the last word. Then when writing down the information on the card, instead of handing us the card, she threw it at us. It fell on the floor and there was no sign of an apology written on her face. I will never be renting a storage here!!!!!!

Very helpful and explanatory. Lovely environment

Great customer service. Pam was very helpful!

Very helpful and fast. I got a storage room right when I needed one

A place 2 keep stuff

Pam and Kyle were so helpful and knowledgeable. I truly appreciate their help, considering it was last minute. I will be sure to tell my friends where to go for excellent and super friendly service. Thanks again!

This location was good up until this week. I have been renting this storage here since Oct.2018 and never had a problem. I live in Maryland for one! And two Even when I was late I STILL paid my rent plus the fees added!!! My issue is the amount of customer service that these people have!! My storage was auctioned off the very first chance they got with no regards to my rapport!!! There were many option I read on the auction website that would have allowed me to stop the bidder from moving forward! I was told bidders were given extra time to retrieve the storage items due to the holiday yet I wasn’t given extra time to pay WHICH I ALWAYS HAVE AND HAD THE MONEY TO DO! I do not recommend this company for any of your storage needs!!! DON’T DO IT !!

Pam was super helpful in figuring out if I would have enough storage space for my needs. Thanks Pam!

Long time local was storage units.

Pam gave great customer service

Great service! Quick process. Pam helped me and was very patient with my request. Go see them for all your storage needs.

Pam was a great help in starting my rental, and was very friendly and helpful.

Pam and Briana were very sweet and exceptionally helpful.

Excellent service! Thanks Lisa!

Excelent! Lisa is a great person and attention

Wonderful customer service. Pam was great to work with!!

Hello, my review is an overall satisfactory of the company. Pam has ALWAYS been a GREAT help for any questions i've had and she is always helpful for any changes that i needed. Thank You Pam for all your help!!!

Pam was amazing and super helpful. Made the whole process easy and painless! Thank you Pam!!!

I was trying to get pricing and information because I never used public storage before and I spoke with Lisa who was patient and answered ALL 50 Million Questions I had. She gave me a sense of peace at this stressful time of having to move.

Pam very helpful and funny

I needed some help with questions as I am looking to move across state to be with family. I spoke with Lisa and she was very friendly,helpful, and informational with getting my questions answered. Nice to know there is still Great Customer Service in the world.

Pam and Lisa did an excellent job when we went to rent our storage unit.

LaShonda and Pam were super helpful and very friendly

Lashonda and Pam were great to work with. Easy, efficient and informative. Thanks for your help and great first impression.

Great ladies at the front desk! Very helpful, friendly, and informative. Pam and Lashonda were great helping my husband and I set up our storage unit for our small business. Highly recommended!

Just rented a storage unit and parking spot there. Pam was amazing and was very helpful throughout the entire process. 10/10 would recommend to anyone looking for a storage unit.

Went to public storage had a great experience with quantietta she was very helpful I will tell friends and family about coming to the store keep up the good work

Our first impression of Public Storage was very positive. Samantha was very friendly and professional. She asked questions to assess our storage needs and showed us several available units. We were very pleased with our decision to rent 2 units. We would recommend Public Storage to family & friends. Thank you!

Quantietta was very helpful by making this easy and fast process for me, plus this is one is the better locations for their great service.

Pam was excellent. Quick and easy process.

I went into Public Storage today and was amazed how Pam was able to answer every question I had for storing my belongings there. I will recommend Public Storage to all my friends and family if they are ever in need of a storage unit. Thank you!

Went into Public Storage and Pam was a huge help to me and my family! She made sure I was well taken care of and answered all my many questions and that I get what I needed in my future move. Thank you, I will recommend Public Storage to my friends and family in the future

Great experience. Excellent service.

Pam was lovely company

Pam made my visit a great experience with her terrific customer service and was a pleasure to meet her. I'm glad I've choose Matthews Public Storage

Pam was the best! Couldn’t be more helpful with any questions I had, recommend you come here. Easy, fast and very clean place!

Thanks for Pam for the great help.

Alisha was very pleasant and thorough. I highly recommend Pam and Alisha!

The best storage place in charlotte

Nice and quick service. Recommend.

Ms. Pam was so amazing. While I didn’t end up getting a unit she was extremely helpful and kind. Will absolutely be referring this location to all my Matthews friends and family!

Pam was so friendly and thorough! She made sure we not only knew but understood everything she was telling us despite how much information she was responsible for relaying. I will only ask for her when coming!

Great customer service!!!!

Great service.Pam was very helpful with choosing the right space.

Pam was very helpful

Pam makes this place a pleasure to rent from!

Pam at the front desk was very friendly and helpful. Very nice facility as well!

Pam, was very helpful and through. It was a pleasure working with her

Signed up online yesterday and started moving stuff in. It was nice to be able to set up an appointment. Alisha was very helpful.

Great customer service! It was very nice and clean And Quantietta was very helpful!

It was a friendly environment. Pam was kind and knew her stuff. Would definitely come back if needed.

Pam was great, she was kind and informative all in one. No disappointments

Pam provided excellent service. This is the second unit I have rented from Pam. Always a pleasure to deal with.

Beware. The really are nice people, but when you move out they will attempt to collect an additional months rent. If you don't pay it, you'll find yourself being harassed by debt collectors and your credit ruined. It's just the times we live in. Integrity means nothing any more.

Quick, easy and very helpful

Very secure.

Pamela is the the best,she took care of everything for my move.

Sydni was very helpful in finding us the “just right” storage unit today. She is so friendly and sweet natured. Very good employee. Thank you Sydni!

The agent Alisha was very knowledgeable and attention to detail was impeccable. She didn't hesitate to let me know of the other service that was available to me. It was a job well done.

Great service Pam is very helpful.

Very friendly and helpful!

La'shunda Sutton was so helpful and polite. She made my experience go smoothly. I recommend the services at the Monroe Road location.

Rates increase DRAMATICALLY (60%)! Two rate hikes within first year. Signed up for new unit to take advantage of promotional rate but was told there weren't any units available in 10x25 (the size I currently have). EVEN THOUGH THE WEBSITE STATES THEY HAVE SEVERAL. NOTHING BUT BAIT AND SWITCH AND PRICE GOUGING. STAY AWAY FROM THIS UNETHICAL COMPANY AND PRICING PRACTICE.

I love Pam and everyone who works at this location. They are friendly and super helpful. Would recommend this location to anyone who wants dependable people helping care for their belongings.

Quick and easy. Best price I found on a 10×15 unit. Thanks Alisha

Sydni and team made my first experience using a storage facility as smooth as possible -- they're the reason for a full five stars! Everything was clean and organized, they were ready and waiting to show me my reserved space, and able to answer all of my questions straight away. Wide aisles and ample turn-around space ensured that my moving company's extended box truck was able to easily drive straight up to my unit. Best of all, they had an awesome rate for my storage needs, and checkout was as streamlined as it gets via their iPad terminals. Oh, and it's easy to get access! Great experience all around!

Scheduled reservation, loaded up some of the items to be kept in the space and arrived for my orientation (?). Would up walking out,l very upset, because of the non-disclosure that you must use their locks which are another$20 on top of the rental fees. This was not discussed on the web site during the reservation process.

This is more of a storage for lawncare owners who don't have a building. Not for the public

I arrived to rent a storage bin without a confirmed reservation for that day. Alisha helped me to obtain another reservation number and provided me with great customer service. She is professional and very knowledgeable about the property and the services they offer. Alisha was of great assistance to me!

Recommend very Good

Great service.

Love this place and especially Pam the manager! She’s always friendly, helpful w available for anything I need. I’ve had numerous storage units here for the past 10 years and have never had a problem.

Pam was very thorough in explanation of renting a space and made the experience enjoyable

Pam was very helpful and informative!! Very good customer service!!!

Pam was very helpful and polite.I enjoyed the services provided.

Pam was an excellent person to show and provide info for any storage needs. Very nice woman. Great place

Very professional. Lovely to be with and explain any questions. I gladly recommend this to all customers. Thank you Sydni and Pam Russell

Great Property, Staff was so friendly and very helpful, we rented a unit in less then 15 minutes!

Have seen many good reviews regarding this facility. I however had to put things in storage for longer than anticipated & have not been satisfied. 1st gates & security were down for an extended amount of time, the strip that keeps water out of the bottom of the door took forever to fix. Things have gotten mold & mildew because the sun does not get to the area. I have to purchase $25.00 worth of dry rid monthly to keep the moisture out. The worst part of all is that my rent continues to go up. Looked on line today & I'm paying $130.00 more for a much smaller facility. I will be moving my belongings by the end of the month to a better public's facility. PS. The pavement is also all broken up when you try to drive over it & the drive through area's are very narrow. Pam has been nice but would not take into consideration the moisture problem & not keep raising the rent.

Pam's great

Excellent personal service by Pam. She was extremely conscientious making sure we got just what we needed and explaining the process. Thank you.

Yolanda was amazing and had great customer service!!!! Thanks for helping us out!!!

Pam was great she found me exactly what I was looking for.

Pam did a great job getting me in and out in less than 20 minutes! Excellent!

Pam was wonderful to work with. Extremely helpful!!

Pamela was very friendly and helpful all the way through the process.

Yolanda and erica were excellent at giving great customer service. Beautiful ladies with great smiles.

Pam is AWESOME ❤

Erica and Nikki were great in helping to explain and show me about the property, great experience!!

Erica was great! Excellent customer service. Thank you!

Pam was very helpful and inciteful.

Yolanda and Tyler were very helpful people. Especially going through the situation I’m going through. It made everything a lot easier for me. I would personally recommend going here. They will take care of you!!!!

Mike did a great job going over the detail about the safety of my stuff. Despite or pouring down raining. 🌧 great customer service

This place is amazing and really big.

Experience was very fast and easy. My only complaint is nothing about the mandatory insurance fee and the fact you have to purchase their own lock was mentioned prior to my reservation. I ended up paying double that what I expected would be due.

Pam was very helpful in showing me what I needed for the right price

PAM WAS GREAT ! Definitely made everything smooth and easy

Was amazing employee and great experience!

Amazing staff. Friendly service. Fast in and out.

Yolanda was amazing. She made sure I was able to understand everything clearly.

Pam provides exceptional customer service I had reserved a unit I thought would work with us but it was to small and she was so accommodating trying to find one with a larger door to ultimately showing us a larger one that best fit our needs. She even went above and beyond by offering boxes and mattress and sofa covers. Great service

Pam was extremely helpful with everything I was looking for. Would recommend her to anyone.

I really love the way they treat they customers

Triavonna was of great help. She took me to the unit and went over all of the details I asked for. She was also very friendly !

Pam was great to work with! Highly recommend it!

Pam did a great job helping us get the best size and storage that we needed

Awesome attendants. Very helpful and easy.

Mrs. Pam, excellent customer service and professional. I recommend it!!!😉

Pam did a great job finding perfect unit, very pleasant

Thanks Pam! You made the rental process very simple.

Pam is great! The rental process was fast and easy.

Wonderful customer service!!!!

Pam was outstanding she assist with everything I need walked me through all the stuff and etc . Good customer service will be provided here

Over the past two years that we have had our unit, we have always received execeptional customer service. Pam is incredible and always looking out for her customers!

Pam was a pleasure to work with. She was patient even though we arrived close to closing time.

Pam was very helpful and super sweet!

Great customer service

I was relocating from California to Charlotte, juggling all the challenges that entails. Pam went out of her way to help me with my short and long term needs. Peace of mind and convenience is very affordable at Public Storage.

Pam was wonderful in helping me get a unit that would accommodate the very large truck that held all of my possessions.

Pam was amazing.

Pam was extremely helpful and accommodating!

This is a very good location they give great customer service and go the extra mile to help

Very easy. Pleasant!!

Pam provided excellent and quick service and was able to help me in looking for a perfect storage building to accommodate what I needed. Would recommend for wonderful service. Thank you.

Heather helped me rent my first storage unit and explained the process. Making it easy.

Nice facility. Very helpful staff

Yolanda was terrific in helping me to make my decision regarding which unit to rent. She was professional and provided me with great service. Plus their prices were super competitive!

Pam and Krystle were awesome and very accommodating. Great customer service!!!

Pam is the best.

I had a wonderful experience with Julie today.

Great experience!

Sydni was awesome! She helped us with our rental! We are pleased with our experience so far.

Pam was so helpful and kind. She took care of everything I needed.

Pam always make day with a big smile and makes me laugh all the time

Pam, the property manager is amazing. Very efficient and knowledgeable of the property and process

Simona was great and helpful

I was well taken care of and everything went very smoothly.

Great place to store your items. Pam was exceptionally good with helping us pick the right unit for our stuff.

Ivan a was extremely helpful. She suggested what I needed for me to storage my belongings during my transition. She made me feel right at home and Iam very appreciative and thankful for her assitance so kudos to Ivana.😁😁😁😁😁

Pam was very helpful and friendly.

Great customer service!! 👍🏽👍🏽

Richada was extremely helpful and pleasant to deal with.

Pam was great to work with. Very helpful

I am moving in a few months and Pam did a great job getting me exactly what I needed

Great service

Tre gave good service and was very helpful

Received great customer service from Pam and Sydni

We are moving in a couple months, I went in to public storage to all about ratez on a unit and pricing on some boxes. Pam was a great help, she asked me what I would be storing and what I needed boxes for so she new what size and how many I would need. With her help I know my moving experience will go smoothly, thank you so much Pam!! I will recommend Pam and Public Storage to anyone I know moving

Service here is awesome!!!! love it

Richada was very knowledgeable and answered all of my questions. She was able to break down prices and options based on my needs very well.

Richards was very nice and helped me out she had exceptional service tactful and courteous to our needs

Pam is a wonderful worker and help me save money

Richada and Pam were great to deal with, Very nice people!

The 2 ladies in the office brye and not sure of the other Lady name but they were awesome and funny!

Excellent Service Today!! Pam & Brye are awesome!!!

Pam was extremely helpful and friendly. We were extremely tired and thirsty from our move from New York and she even gave us something to drink!!

Very nice people behind the front desk...

helped a friend move her things into storage as she transitioned into her new place. upon arriving the lady helping us was awesome. I can't say the same about the older lady that was working closing. we had 15 minutes left before closing hours and litterally 3 boxes and 2 fake trees left on the uhaul to put into the unit and she kept yelling to us from the gate to hurry up as they were closed. but with 15 minutes left in sorry but you are not going to rush us to finish when we were less than 5 min away from finishing. it was very unprofessional.

Excellent! Pam was super nice and friendly, she help us to choose the right storage for our stuff , the process was quick and easy.

I pretty much see Pam every time I go in there which is once a month & she has always presented herself to me with open arms & a smile! She is awsome at what she does & I as a customer appreciate that. So THANK YOU PAM!!!!!

Was easy and the sales rep was very courteous and informative!

Pam was excellent in explaining all aspects of the contract and making sure we had the right size unit. Very professional and helpful.

Just got started today. Pam provided great service and was extremely nice and friendly

On August 8, 2017 I purchase merchandise from the Monroe Road store. I returned the merchandise because I found it cheaper somewhere else and was told that I could not be given a refund because I paid cash. Evidently, cash is not kept at the location. I was issued a refund receipt and personally made a note at the bottom that the merchandise was returned and a promise was made to refund by check because there was no cash available. I had the clerk on duty sign the statement. On 9/18 I called the local office and was told they could not help me without a receipt number. I was referred to Brian Cooley, the Division Manager. I called Brian on 9/18 and explained that I could not locate the receipt and asked for a call back. No call back. I called Brian again on 9/22 (that's 4 days later if you are counting) and asked for a call back. No call back. On 9/23, I located the receipt. I called the local office on 9/25 and gave them the receipt number. They said they had no record of it and referred me to customer service. I called customer service. They told me that they were unable to track merchandise transactions. I've placed another call to Brian (who never answers his phone by the way) and a call to Scott Henderson. No phone call. This is a disreputable way to conduct a business. It's a shame to have to go through this much trouble to try to get a company to behave in an ethical manner.

The lady in the office Brye was very helpful with the steps to get the storage unit.The price was what we had been quoted.She showed us the unit to make sure we were happy with it.We would recommend this storage unit to everyone.Thank you for all your help Brye

Absolutely no issues whatsoever! Great and helpful staff. Pricing is best around:-)

Excellent Customer Service received by Pam..Very concerned about needs and knows her information, funny n very helpful.... Highly recommend

The customer service of this location is so wonderful! Tyler was able to answer all of my questions and was very happy to show me multiple units until i found one i was happy with. I would definitely choose this location again for my storage needs. Thank you to everyone at this location!!! All the thumbs up from this happy customer.

Great service and good price!!!

Pam was amazing, she had me in and out. A very pleasant and friendly personality. Thank you

Yolanda was the BEST! Thank you for all your support and professional advice.

Manager was cool and helpful

Pam and staff were really friendly, efficient and quick. Best storage facility and staff by far.

Awesome service! Michelle was feisty and funny! Storage facility is clean and seems to be cared for.

Thanks for great customer service, Pam(manager) and associates, Emily and Michelle during my check-in on a busy Saturday.

Pam is very friendly, knowledgeable and helpful. Some property repair is needed from Public Storage Ownership.

Pam and Tyler were fantastic!

Working with Yolanda and Pam was a pleasure. Made the whole process easy. Thanks

Very helpful and polite and professional

The call in service from Bobbie at another location was very informative and helpful and excellent. He refereed me to Sharon at this facility where I wanted to rent. She again was worth a five star rating; very helpful and through showing us two units to compare. The admin paperwork was reasonable and quick. I deducted a star because the place was a bit run down. The main gate was broken. I noticed lots of gutter and roof damage as we rode around in the golf cart. Light posts were down. And then there was a gaping hole in the gutter fascia board outside of our unit, letting light in which would also accommodate insects, rain, bats and birds, mice and whatever. Sharon took pictures of the damage and said she would report it to the maintenance crew.

Great customer service.

Pam was wonderful! Very informative, professional, and certainly worked with us to make sure we found a unit to fit our needs during the stressful time of our move! We will certainly recommend this location to all of our friends and family!

It's an absolute delight dealing with this location. NOT! Miss a payment they cut your lock off - put 1 of theirs on, and then call you every month to tell you a new lock is needed. They call every month to remind you your rent is due, even tho it's not due until the 5th. They're an equal opportunity employer hiring people that speak only ebonics. AND...they complain if they think you might want to get into your unit because they might have to unlock their lock for you to do that.

I was late with payment and they cut my lock and put their's on. I totally understand that. That was my fault! My account was made current, and I went to vacate my unit. In order for them to take their lock off, they made me buy a new lock. I didn't need a lock since I was vacating the unit. Didn't matter. They made me buy a lock I didn't need in order to get my stuff! Didn't even put the lock on the unit because...IT WAS VACATED!! That is their policy. Stupidest thing I've ever experienced in my life. Very shady as well!

Great customer service!! Very helpful and professional

I entered the parking lot at Public Storage and was greeted by an employee named Emily, She walked with me to tour the storage unit I had reserved giving us plenty of time to chat and I found her to be very personable as well as knowledgeable about the public storage facilities. We went back to the office and I met her senior who presented herself as the supervisor. Emily rocked with the attributes of what you want from an employee to represent your business. We began filling out the contract of which Emily explained thoroughly but we got to portion of the and I began asking questions about the insurance, Emily looked back at her supervisor and she said insurance was required to rent at Public Storage. I felt Emily was unsure of she had been told that this is so. I normally always read thoroughly threw a contract before signing as being a legal representative for large company. I was purposely mislead by Emily's supervisor when she said I had to buy insurance that day. In fact, the contract had already been printed up including insurance in an effort to persuade a customer of this illegal requirement. I was handed a form that said "Questions to ask your insurance agent ...". In addition I was not explained that their insurance has a deductible so I was led to believe I was fully covered. I want reiterate that Emily had been there only three weeks and was being wrongly trained by her supervisor to force a an insurance product upon a customer when they are under duress with a fully loaded trailer that had to be stored. I want to say I fully support Emily's treatment of me as a representative of Public storage and would offer her a job with AT&T for customer service ability. However I want to suggest a retraining of employees selling insurance to require them to say there is an option for insurance to cover their belongings rather than assuming an insurance sale and telling people its required. reading the contract and brochures all say that its an option. I give public storage high marks for everything except selling insurance.

Pam was Excellent She found me a space within minutes. Took care of all my needs. You are very lucky to have Pam.

Alvin provided me with great customer service. He explained everything to me thoroughly and with great knowledge. Best customer service I received thus far.

Pam was very helpful and they had more variety of boxes in stock than Uhaul did!

Laqunda...and Pam....great help wonderful people I loved the help would come back and send other people

Crystal

Pam was very friendly and courteous. Would rent from here again.

Pam was very thorough in going over the contract, showing the unit, and explaining the renting process. Also gave great advice and tips on maintaining the unit and storing the code information.

I worked with Pam and she was great! I only work with Public Storage for my storage needs because their customer service is always impeccable.

Pam and Violet did an awesome job

Total Bait and Switch. I reserved online and received a confirmation for $85 to store some junk that my crew picked up earlier in the day. Unfortunately the local landfill closes at 4pm on Friday and we could not dump our truck in time. I rented this space to store some "landfill" stuff until Monday. The public storage people take me out to the unit and hand me a lock...he then tells me I have to buy it for $20. Like I need a lock to store stuff going to the dump! At the office they try and force me to buy insurance on the unit. I decline and threaten to cancel. Only then do they withdraw the insurance requirement. At the end of the paperwork I'm out $115. They are crooks and untrustworthy. Do not rent here.

Very friendly and courteous manager/staff, easy to access facility, quick account setup.

Pam was super helpful. Found me a great unit, quickly and at a great price. This has been the easiest part of our move.

I just love Pam she is great. I got a great unit and at a great rate

We moved from Southern California. The staff was very very helpful to my whole family and the movers. Now we are new NC residents and will be storing our things here for sometime now. Especially with the helpful staff. Thank you so much.

Pam was excellent, she was very courteous and friendly. Great location

The 2 lovely people Erin and Alvin that helped me were very pleasant and efficient. They worked great together and were knowledgeable. They made my experience pleasant, easy, and fun.

Pam was great! Thank you Pam!

The manager, Pam, and assistants, Sharon and Albon, were wonderful. Pam took me right out to see my storage space and it was clean, smell-free, and perfect for what I needed. It is conveniently located right off monroe road, almost at the corner of Prineville-Matthews Rd. I highly recommend this location for your storage needs. The prices are competitive and the service is wonderful!

Daysha made the experience very straight forward.

This place is great. Ms. Pam is a great help.

My experience was excellent, she was helpful, thoughtful and very patient with me and My family, I thank God for that kind of service.

Pam was helpful with everything associated with my rental. She was professional, knowledgeable and very courteous. If you need to rent a storage space, I highly recommend this Public Storage location.

Very professional, quick, and polite. They have very useful and inexpensive packaging supplies from mattress covers to boxes. They ask questions about they type of stuff your storing to double check that you're getting the right space at the best cost, go over what you're agreeing to, and were friendly while doing so.

Wow - Awesome experience with the lady Tenine. She was super helpful and cared about my unfortunate situation that cause a delay with my payment. Hard to find compassionate people these days - but I did and she made a not so great day turn around!! Thank you

I want to thank Pam for 5 star customer service. She was an awesome example of someone I would want to work for me. She was, caring, gracious and wheeled a chair out on the customer side so a guest could sit down because she was having back problems. She went above and beyond . I was showed my space before I rented it, to accommodate my belongings. I highly recommended this storage area.

Kaela made my first time experience with public storage an easy & super good one. She provided and exceeded all my needs through exemplary customer service.

Great .....no problems

Thanks Tasha. You were very helpful!

Crystal was awesome, very informative. Thx a bunch!

Wonderful staff. Crystal & Pam gave me great service. Updates to my account done regularly to ensure i get the best service possible.

Quick s er vice, bery froendly, suggested things we might need for move, explained paperwork and answered questions thoroughly.

fast and great service, thanks Pam!

Niki & Jessica are awesome... I really enjoyed my experience while renting my storage today ;)

Niki made everything quick and easy. Very professional and courteous.

Pam and Niki were very helpful. We got the unit we wanted at a good rate.

Niki was awesome and Jarisa was great on the paperwork! Would use again!

Niki and jarisa,gave me great customer service when i made a payment

I reserved a space on line which gave me a discount on the month rate. Upon check in I told the young lady I may need a larger space. She told me if that was the case on move in day I could change I purchased a lock filled out the paper work and when I returned days later to move in I went to the office and asked to be moved to a larger unit. I was told I could do that but I would not get the discounted rate from the on line difference of $158 vs $135 and I had to purchase a new lock as the one I purchased days earlier would not work on the new unit. She could not refund or exchange the lock I now have a lock that I can not use on anything as the type is one that is inserted in a hole that is on your units. I am a returning customer and this has not been a good experience for me to say the least.

My recent experience with Public Storage was great. The knowledgeable and outstanding customer service Tasha provided was excellent. She was very accommodating, and answered all of my questions. I would recommend this Public Storage location to anyone looking for a storage unit in the greater Charlotte area.

Pam and Niki are wonderful and were very patient with me. They answered everything I had to ask plus some. I highly recommend this public storage for anyone in need of one.

Pam and Niki are FABULOUS! I enjoyed their attitudes and customer service.

Nikki did a Great job today

Amazing customer service!!! Thanks Niki for all your help!!!!

Niki, Lucy and Pam provided me with wonderful service. They all even went a step above to make sure i was happy.

Niki did a great job showing us options and finding the right space, would definitely recommend.

Very nice, very informative, and very well priced. Highly recommend to anyone who needs storage.

Tenine gave excellent service during our reservation. Extremely pleased.

Pam did an excellent job making this a quick and easy transaction.

Pam provided me with excellent service today. Very hassle and worry free about the unit.

Stored my stuff there for almost 5 years. Just moved out this weekend and Pam made it super easy! Love these guys. They were always very friendly and helpful. If I ever need to get another space this is the place to go.

Leslie is great. She has been very supportive and helpful throughout my year long storage experience. I would work with PS again for sure. If all their customer facing reps are like her, PS will be a very successful company.

Vida and Nik were very great they answered all my questions and gave excellent customer service they had me in and out with no problems THANKS

Pam was super helpful and speedy to get it all set up! Great place to store!

Nik and Vida were awesome. I had to change the size of my unit and they were very accommodating. I know it was a hassle for them but they were so nice and did whatever they could to make sure I was pleased. Kudos ladies!

Pam has always been great when I come in. That is why I stay here

Although Ms. Pam did not give me a discount she was so nice and did a great job showing me how everything worked. I will be back!!!!

Enjoyed how easy the process was from start to finish. Niki was thorough, polite and very informative. She definitely gave me 5 star service. Great Job!

Store was great great service very clean of Alvina new cash you was great definitely a plus to the company great choice boss man.

I had a great experience here! Pam and Niki made me feel like family. It's not often you find great customer service like this. Two thumbs up!

Niki was great. very helpful

Just wanted to take a minute to tell you what a Great Job that both Pam and Niki do at your facility on Monroe Road in Matthews We have had storage there for about 10 years and always have been treated with the utmost consideration and respect They are both very professional and friendly and take time to explain anything that you have a question about Good Customer Service and that is Extremely Hard To Find These Days!!

i went into this public storage and had to get some boxes for my stuff and mrs. pam and nikki were so helpful and it took no time to find exactly what i was looking for. i would highly suggest this public storage.

Great service from Pam at Matthews location

I went in to buy some boxes not knowing exactly how many or what sizes I would need. Pam and Lashonda were amazing in helping me figure all this out! I am very grateful they were there to answer any and all my questions, thank you guys so very much! I will definitely come back for any moving needs

Quick and easy. Sydni helped me through every step of my reservation.

The Annex unit was dirty, dusty and spider occupied. The security system is ineffective as the fence does not connect all the way around. Someone could easily access the "secured" from Monroe Road on the right side while facing Public Storage.

These ladies made our move easy... Pleasant attitudes friendly customer service... thanks synethia and lashanda.

After completing the online reservation, I received a call from the office within less that 5 minutes. When I went to the location to look at the unit, I was met by Lashanda. She took me to look at the unit and I was pleased with the unit. Lashanda was very helpful and courteous. She and the other person on site were very kind and professional.

I rent @ a different location but I always come into this location to make my monthly payments. I'm always greeted by Lashanda and Crystal. These two ladies know what customer service is about. Always smiling and very polite!! Go see these ladies!!

Lashana did an awesome job getting me hooked up with the unit I needed..

I came in today to buy a couple things, Pam and Crystal were amazing!! They helped out so much and we're able to answer all my questions, thank y'all for all your help...... This place rocks and I will be back!!

I'm moving to the Charlotte area and my house is ready yet and unfortunately I have to be out my apartment in the end of august. So I wanna be ahead of everything so I went to public storage last week and Melissa helped me see the right size unit I would need. Even though she was new I told her that she was doing an awesome job and I plan on coming back in August to rent a storage there. She made me feel welcomed